ctrls-company presentation
DESCRIPTION
A telecommunications giant in the USA. The world's largest IT service provider. A manufacturing conglomerate from the middle-east. India's biggest bank. A young hosting company with big plans. CtrlS provides them all with a safe, reliable datacenter platform. Total protection, the highest uptime in the industry and significant savings are just some of the ways we impact their bottom line. Our corporate philosophy of Complete Ownership, fault-proof infrastructure and Six Zone SecurityTM make up the CtrlS promise. With over 20,000 racks planned across India, CtrlS is India’s first Tier IV Datacenter and the preferred choice of corporate houses both large and small. We at CtrlS have invested a lot of time and effort in creating a fault tolerant datacenter which can guarantee an uptime of 99.995%, the highest in datacenter industry.TRANSCRIPT
1st
Tier 4 Certified
Offering 99.995% Uptime SLA
BS-25999 Certified
& only Datacenter in India
• Promoted by 18 year old Pioneer Group and $20 Billion
NYSE listed Och-Ziff Capital
• Investment of Rs. 400 Crore being done in the next 12
months
• Datacenter space to host more than 20,000 racks across
the major cities in India.
Hyderabad Facility
Hi-tech City facility, Hyderabad
Hi-tech City facility, Hyderabad
Custom-built data centre space for one of the largest Telco's of the world
Managed Services for clients like Alghanim, Dinathanthi, Labspace, etc.
CtrlS Mumbai FacilityThe State-of-the-art infrastructure
Captive power plant and VAM
DG Sets
Typical Floor Plan
CtrlS Delhi Facility CtrlS Delhi Facility
Vertical Customers
Financial Services India’s Largest Bank, AON, IOB, Bajaj Allianz, AP Mahesh Bank, ALJ Capital
IT/ITES Genpact, 7Hills, F-Secure, Leads Simplified, Global Outlook, Sonata Software
Telecom Etisalat (UAE), Tikona, Pacific Internet
Services Gati, GE Shipping, Apollo, Globarena, Sahara Group, Spicejet
Government NTPC, AP Govt, MERC, MKCL, AP Warehousing
Manufacturing Kirby, Andhra Paper, KARP, Bharthi Cement, VST
Media Vaartha, Daily thanthi, TV 5
Some of the largest companies trust us for their IT Infrastructure …..
NASSCOM
Awarded NASSCOM Emerge 50 award winner in Aug 2010
Featured in the top 10 of the growth category
Fastest growing company in the growth category
Our Customer Approach
• We Strongly believe that adding value to customers is just not fundamental
to us but also defines our very purposeInnovative •Create new benchmarks in products & services
Responsible
•Make sure client’s expectations are delivered rather than a product/service
Dependable
• “ I am with CtrlS…. I don’t need to worry” kind of reputation with customers
Custom Solutions Group
Infrastructure Solutions Group
CtrlS Divisions
Mid Market and Large Enterprises
Large Enterprises Verticals
(BFSI,Telecom)
Custom Solution Group
Cost Saving
High Availability
Business Continuity
A New Approach – Outsourced IT Infrastructure
“Companies today need not invest in expensive hardware, software licenses and have teams to manage them”
“CtrlS will invest in resources required and provide SLA’s which are above the industry standard to ensure the results are delivered.”
MicrosoftLINUXSolarisHPUX
AIX
Databases
HardwareIntelAMDSUNHPIBM
High AvailbleBandwidth
Firw
alll
High AvilabilityOn Hardware
Oracle
MS-SQL
MySQL
Storage
Lo
ad
Ba
lan
cin
g
Backup
DC ReadyDC Ready
ERP Applications SAP, Ebiz, DynamixERP Applications SAP, Ebiz, Dynamix
Customer BusinessCustomer Business
Cu
sto
mers
Focu
sC
trlS
Com
mit
men
t
CtrlS Services
Dis
as
te
r R
ec
ov
er
yPrivate Cloud
DC ConsultingDC Consulting DC AuditDC Audit
Messaging Services
Skills-Proven Solutions
Uptime – Tier IV Architecture
Ctrls ValueBleeding Edge
Technology
Innovation
Competitive
Advantage
CtrlS Value proposition- New
Upto 99.995% uptime
Zero Capex
Upto 30% reduction in TCO
CoE Model
FAQ’s
Are there any Case Studies?
CA
SE
ST
UD
Y :
Abr
aaj C
apita
lDR for Total Setup
13 Applications / TOSS
Implementation – 8 Weeks
CA
SE
ST
UD
Y :
eYan
tra
B2C with > 22 Stores
Server to Private Cloud
Increasing IT Requirements
Reducing Cost per transaction
CA
SE
ST
UD
Y :
Loyl
ty R
ewar
dzB2B Client Retention Prog
Private Cloud
Reducing 30% Cost per transaction
CA
SE
ST
UD
Y :
ALJ
Tos
hiba
SAP Production
Middle East Customer
Totally Managed Opex model
Data Center
Network
Solaris HP-UXWindows
Tape Library
File Storage
OptionalTapeSAN or Direct Attached Library
LINUX AIX
CA
SE
ST
UD
Y :
Glo
bal O
utlo
okStorage on Demand
3 TB Delivered in 2 Days
Requirements for 2 months
CA
SE
ST
UD
Y :
Spa
ndan
a S
phoo
rty
Data Center
Online Backup
Backup clients
Central ManagementConsole DR at CtrlS
Onsite and Offsite Backup
Backup Setup DR Ready
Storage for back up 34TB
DR Infra DR Solutions Web Based
NTPC Bharti Cements EBS – Payment Gateway
SBI Nagarjuna Fertilisers Tinathandi – News
Indian overseas bank Deepak Nitrates Apollo Health Hiway
Bajaj Allianz Abraaj Capital Spice Jet
Total Outsourcing Private Cloud
Alghanium Industries Loyalty Rewardz
MERC Eyantra
IGRS Globarena
Total of 450+ Clients & growing…
Storage on Demand Backup Services
Spandana Spoorthy Denosource
Global Outlook Bhatia Glass
Talisma SIMS Recycling
Any independent bodies done a TCO Study?
Cost Components In-House Infrastructure
Managed Hosting
Capital Expenditure Components In INR In INRComputing Infrastructure•2 quad-core servers, 6GB RAM, •1 Router with integrated switch •Redundant Online UPS (2 KVA,4 hour backup)
•Equipment cabinet •Open Source Licenses (OS + Database) •Maintenance on hardware components
612,144 Included
Security InfrastructureUTM (includes Intrusion Detection- Prevention System & Gateway antivirus, Content filtering , Graphical reporting , Antispyware) Maintenance on Security components included in warranty
46,510 Included
Primary InfrastructureComfort AC / Electrical Cabling / Passive Network Cabling / UPS Room / Hand Held FM 200 Extinguisher / Fire Alarm/ Access Control Biometric and Proximity Reader/ PC for BMS Software
180,000 Included
Setup Cost Included 21,000
TOTAL CAPITAL EXPENDITURE 838,654 21,000
Dedicated Internet AccessDedicated Broadband Internet access of 2 Mbps for primary and backup 207,315 Included
RentalApportioned for single rack space, operations space 43,200 Included
Facility MaintenanceFacility Maintenance Services for the UPS, Electricals, Passive Cabling and Physical Security24 x 7 128,000 Included
PowerPrimary power for servers, security gateway, and datacenter network routers, air conditioning, and lighting 597,233 Included
PersonnelNetwork engineer operating in single shift, 40 percent utilization for data center 397,200 Included
TOTAL OPERATING EXPENDITURE 1,372,948 1,512,000COST SAVINGS THROUGH MANAGED HOSTING (%) 30.68 percent
Frost & Sullivan- Inhouse infra VS Managed Hosting
30.68% cost
savings
Cost Components In-House Infrastructure
InfrastructureHosting
CAPITAL EXPENDITURE COMPONENETS In INR In INR
Computing Infrastructure50 quad-core servers, 6GB RAM, 2 x 250 GB Hard Disk Drive; 1 Integrated Services Router; 5 Rack Switches; Equipment cabinet; Open Source Licenses (OS + Database); Maintenance on hardware components
12,294,200 9,320,000
Security InfrastructureFirewall, Intrusion Prevention System; Maintenance of Security components included in warranty 1,139,328 Included
Primary InfrastructurePrecision AC / Electrical Cabling / Passive Network Cabling / UPS Room / Hand Held FM 200 Extinguisher / Fire Alarm / Access Control Biometric and Proximity Reader / PC for BMS Software/ Diesel Generators / UPS
6,475,000 Included
Setup Costs Included Included
TOTAL CAPITAL EXPENDITURE 19,908,528 9,320,000
OPERATIONAL EXPENDITURE COMPONENTS
Subscription Costs N/A 9,000,000Dedicated Internet Access
Dedicated Broadband Internet access of 6 Mbps for primary and backup 3,252,000 3,252,000
RentalApportioned for five rack space, operations space 216,000 Included
Facility MaintenanceFacility Maintenance Services for the UPS, Electricals, Passive Cabling and Physical Security 24 x 7 302,000 Included
PowerPrimary power for servers, security gateway, and datacenter network routers, air conditioning, and lighting
7,166,793 Included
PersonnelNetwork engineers operating in three shifts; 24 x 7 Infrastructure technical support with 40 percent utilization for data center
8,786,528 3,279,896
TOTAL OPERATING EXPENDITURE 19,723,321 15,531,896
TOTAL COST OF OWNERSHIP 39,631,849 24,851,896
COST SAVINGS THROUGH INFRASTRUCTURE HOSTING (%) 37.29 percent1
Over 37% cost
savings!!
Frost & Sullivan – In-house VS Infrastructure hosting
Number of Mail Boxes 200Hardware / Software Costs In-House Exchange Hosted ExchHardware INR 500,000
Softwares (OS) INR 160,000 Exchange 2007 Server License INR 90,000 Exchange 2007 Server User Licenses INR 520,000Windows CAL Licences INR 200,000Back-up Server INR 200,000Technical Infrastructure INR 200,000 Recurring Costs TCO for 3 Yrs 6 Lacs / YearAntivirus INR 60,000
1800000Antispam INR 250,000Bandwdith INR 420,000Support Staff cost INR 420,000Total Costs INR 3,020,000 INR 1,800,000 What you save INR 1,220,000.00 40%SLA 98.5% 99.50%
Example Hosted Exchange
Savings@ 40% and SLA @
99.50%
Server Room Infra with Rack, UPS and AC = 8 Lac
Power, Infra Maint = 3 Lac
Power of Outsourcing
InternetInternet
Router
Front Server
DB Server
IP SANStorage Backup
Network
Load Balancer
Front Server
DB Server
Firewall5 Mbps + Local Loop = 6 Lac
Router Cisco 2811 = 1.6 Lac
Firewall ASA 5510 = 2.4 Lac
Load Balancer = 6 Lac
Server Hardware (4) = 10 Lac
IP SAN Hardware = 6 Lac
Tape Library = 5 Lac
Total Capex = 36 Lacs
Total Opex = 23 Lacs
System Admin Cost = 14 Lac
Total Cost for 3 yrs= 105 Lacs
CTRLS SOLHardware on Opex
Model, storage,Load balancer, managed
and hosted
2 LacsPer month
Uptime98.5%
Uptime99.9%
How is this possible?
If this is true, why is it not widely used?
Changed Landscape (2005-10)
MPLS
Cloud Technologie
s
Availability of Large Scale
DC Infrastructure
Bandwidth Explosion
In the past one decade, bandwidth explosion from 33.6kbps to 2 mbps, costs
have reduced drastically from 21 lacs to 1-2 lacs range
Details Past Present
WAN Point to Point 64 Kbps to 2 Mbps Circuits costed 20 Lacs
MPLS todays costs in the range of 3 Lacs
Client Remote Connectivity was of the order of 33.6 Kbps
Broadband available upto 2 Mbps
Hardware Routers, Modem Banks, RAS Servers
Metro Ethernet can reduce this down to 2 devices max
Details Past Present
Cost 2 Mbps dedicated internet connectivity costed 1.5 Crores
2 Mbps dedicated internet connectivity currently costs 2 Lacs
Latency Latency was variable of the order of 500 ms
Latency can be guaranteed at less than 100 ms
Flexibility Unreliable Connectivity, choice of single providers, uptime max 98.5% possible
Multiple service providers, uptime at 99.98%
Availability Available only at select locations
Anywhere and everywhere
Connectivity
Internet
Technologies
Past
Present
Proprietary CSA
Capex model
Perpetual licensing
90%+ customisation
High Cost of change/refersh
Flexibility
Opex model
On demand services N Tier
Archietecture
Open SourcePay per use
Pay per useOpex Model
On demand services
Low Bandwidth
costs
Open SourceTier 4
N Tier ArchietectureN Tier
Archietecture
Flexibility Low Latency
Opex modelCloud
What about the safety of my data?
CtrlS Datacenter: Impregnable 6-Zone Security Fortress
• Only datacenter in India with BS-25999 certification for DR/BCP• Manned building peripheries• Biometric access control at rack and server level• CCTV surveillance in six zones• Fire detected within 3-minutes, before smoke is visible • FM 200 gas-based fire suppression. Extinguishes fire in 10 seconds of
detecting heat• FS120 fire rated partition walls • 24/7 BMS room monitoring
60% CIOs have constant fear over security breaches
45% CIOs have prioritized BCP/DR
Human alertness and superior technology equals to foolproof security at CtrlS datacenters
CtrlS Datacenter: Impregnable 6-Zone Security Fortress
CCTV surveillance in six zones
99.95% Uptime Tier IIIPotential Downtime of 4 Hours 22
Mins/year
Representative Site Failure 0.5
99.995% Uptime Tier IV
Potential downtime of only 22 minutes/Year
Representative Site Failure 0.2
Vs
Infrastructure
How does CtrlS support my emergency requirements of computing power and other IT infrastructure?
Spare Stocks for emergencies
More than 90 servers and 30 TB in stock
Sl No
Item Qty
01 Servers 90 Nos
02 Switches 20 Nos
03 Firewalls 50 Nos
05 Storage 30 TB
06 Backup 10 TB/ 02 Tape Drives
07 Backup Licence 500
08 Microsoft Stack SPLA
09 Tape Storage 500
10 Internet Bandwidth 3 Gbps
What kind of skill sets CtrlS has?
Technology L1 L2 L3 L4
Microsoft Windows
Linux
Virtualization (VMWare, Hyper-V)
Database Management (Oracle, SQLServer, MySQL)
Cluster Architecture
Disaster Recovery Management
Storage Management
Backup & Restore
Network & Security
Our people capabilities
How does CtrlS ensure low latency connectivity to my office, branches and my customers? What kind of scalability is available?
Network Infrastructure
Tier4 philosophy – fully redundant Service providers, routers, firewalls, IDS,switches
Two ‘meet me’ rooms for telcos and ring architecture inside the premises
Internet bandwidth scalable beyond 3GBPS
All MPLS providers are present at site
Network Infrastructure
Network Diagram
Network Diagram
Dual Active path for network eliminating any possibility of downtimeSate of Art IDS/ IPS with DDoS protection
Class ‘A’ ISPIP Pools : 202.65.128.0 /19 ASP No : 18229Bandwidth : 5Gbps to 25Gbps
Choice of Telecom Providers• Airtel• Reliance• Tata Tele• Tata
Communications• BSNL• NIXI• RailTel• Tulip• Power Grid
What kind of processes areestablished for better service levels and business continuity? Are they certified?
ITILLean Six
Sigma
ITIL – this remains our backbone in offering services. ITIL is the leader in IT guidelines and best practice publications; it has been tested in real world environments for over a decade and is proven.
Lean Six Sigma is a model of eliminating waste in processes as well as data driven data analysis ensuring better service to the end user
Escalation driven matrix to help you get timely delivery of services
Account Managers as a single point of contact
Our Process
Our certifications
CtrlS Certifications
TIA Tier 4 certification
ISO 20000
ISO 27001
BS 25999
EXISTING CUSTOMERS SATISFACTION LEVELS?
Jan Feb Mar Apr May Jun Jul Aug Sep0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
4.24.4 4.4 4.3 4.3 4.4
4.24.4
4.2
3.2
4.74.4
3.6
4.13.9
4.34.1
4.6
Overall Ratings
Implementation ratings
TOTAL OWNERSHIP INDEX(TOI)
TOI @4.50 Average in 2010
5 - excellent 4 - very good
• CAN YOU PROVIDE ANY REFERENCES?
CUSTOMER REFERENCES
Spandana SphoorthyMr Ashish – VP [email protected] Phone Phone #9393833305
Loyalty Rewardz Mangmt Pvt LimitedPankaj S [email protected] #09819590082
NTPCAK [email protected] # 09440918191
Toshiba ALJ Products LtdNaeem [email protected] #966500040978
Indian Overseas BankSaritha [email protected] # 9949283450
GenpactP.V. [email protected] #9885206500
Way forward…
Dis
as
te
r
Re
co
ve
ry
LET US KNOW YOUR AREAS OF INTEREST TO DEPLOY:
ERP Applications SAP, Ebiz, DynamixERP Applications SAP, Ebiz, Dynamix
Customer BusinessCustomer BusinessD
isa
st
er
R
ec
ov
er
y
LET US KNOW YOUR AREAS OF INTEREST TO DEPLOY:
ERP Applications SAP, Ebiz, DynamixERP Applications SAP, Ebiz, Dynamix
Customer BusinessCustomer Business
CtrlSCommitment
Dis
as
te
r
Re
co
ve
ry
Private C
loudCustomers Focus
LET US KNOW YOUR AREAS OF INTEREST TO DEPLOY:
MicrosoftLINUXSolarisHPUX
AIX
Databases
HardwareIntelAMDSUNHPIBM
High AvailbleBandwidth
Firw
alll
High AvilabilityOn Hardware
Oracle
MS-SQL
MySQL
Lo
ad
Ba
lan
cin
g
Backup
ERP Applications SAP, Ebiz, DynamixERP Applications SAP, Ebiz, Dynamix
Customer BusinessCustomer BusinessD
isa
st
er
R
ec
ov
er
y
Private C
loudCustomers Focus
CtrlSCommitment
LET US KNOW YOUR AREAS OF INTEREST TO DEPLOY:
MicrosoftLINUXSolarisHPUX
AIX
Databases
HardwareIntelAMDSUNHPIBM
High AvailbleBandwidth
Firw
alll
High AvilabilityOn Hardware
Oracle
MS-SQL
MySQL
Storage
Lo
ad
Ba
lan
cin
g
Backup
ERP Applications SAP, Ebiz, DynamixERP Applications SAP, Ebiz, Dynamix
Customer BusinessCustomer BusinessD
isa
st
er
R
ec
ov
er
y
Private C
loud
Messaging Services
Customers Focus
CtrlSCommitment
LET US KNOW YOUR AREAS OF INTEREST TO DEPLOY:
MicrosoftLINUXSolarisHPUX
AIX
Databases
HardwareIntelAMDSUNHPIBM
High AvailbleBandwidth
Firw
alll
High Availability
Of Hardware
Oracle
MS-SQL
MySQL
Storage
Lo
ad
Ba
lan
cin
g
Backup
DC ReadyDC Ready
ERP Applications SAP, Ebiz, DynamixERP Applications SAP, Ebiz, Dynamix
Customer BusinessCustomer Business
Customers Focus
Dis
as
te
r
Re
co
ve
ry
Private C
loud
DC ConsultingDC Consulting DC AuditDC Audit
Messaging Services
CtrlSCommitment
LET US KNOW YOUR AREAS OF INTEREST TO DEPLOY:
