ctm news - contractswa.finance.wa.gov.au · obt training the next complimentary webinar training...
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CTM NEWS
Jason MacPherson – Client Value Manager Jason has taken over from Dianne. Originally from the UK Jason has spent 12 years in the travel industry in various roles ranging from consulting, servicing VIP/premium card members, management and now account management. When not at work Jason plays soccer for a local club, DJ and likes to make music. He has 3 children that also keep him busy. Jason’s contact details are: [email protected] Tel: 08 6254 8660 or 0402 243 061
TECHNOLOGY NEWS
On Hold Booking Button When making a booking on Serko (online booking tool)
and you get to the end where it gives you an option to put
the booking on hold please be aware that this function
does not actually hold the booking, but rather holds a shell
of the itinerary. Due to strict airline policies the flights will
more than likely cancel prior to you entering the booking to
confirm, sometimes only a few hours after you have held
the itinerary. If you get to the end and you are not sure
about booking then please cancel and come back later to
start again once you are sure you are ready to complete
the booking process.
OBT TRAINING The next complimentary webinar training session for the CTM SMART Portal and Serko
training is scheduled for Wednesday 1st August 2018 at 10.30am
We also have lightning training on Wednesday the 25th July
For more information, contact [email protected] or 08 6254 8660
Group training – Face-to-face: Get in contact to organise a session for 5 or more metro-based participants.
HOT TIPS PROFILES • If you click in to the invoice and
itinerary tab on the home page of
the smart portal it will take you in
to our back-office system
Tramada.
• Here you can access any current
or past itinerary or invoice to
download. This enables you to
access invoices enabling
reconciliation or to resend lost
itineraries.
• When creating profiles for travellers
please remember to add the persons
correct email address and not a fake
emails addresses.
• If you are making a guest booking for
one off travellers then you can add
fake email addresses e.g.
Please also make sure you are not
adding your own email address in to
new profiles.
VIRGIN AUSTRALIA UPDATE
Virgin Australia Entertainment App. Intra-WA routes – Remind your travellers to
download the App
Virgin Australia offers complimentary In-Flight Entertainment across all domestic
services, including all routes we service within Western Australia with our Wireless In-
Flight Entertainment system available on selected Boeing 737-800 and Fokker 100
aircraft. You can use your own phone, tablet or laptop to stream all entertainment.
Before you depart: Download or update the Virgin Australia Entertainment App or
prepare your laptop and remember to pack your headphones. For further information on
how to prepare your laptop please visit Virgin Australia website -
https://www.virginaustralia.com/au/en/experience/on-board-the-flight/in-flight-
entertainment/#getting-started
MANTRA UPDATE
Corporate Travel Management ∙ 1800 663 622 ∙ [email protected] ∙ www.travelctm.com