CSU @ EA

Update since May 2006

2006• A balancing act to survive

Understand what

we need to do

Promote what we

do & our outputs

Do Stuff /

Get results

2006 Fronts

• Data & Integration– Good information

• Work Process Improvement– Doing things better to support T&L/Research

• And …

Technology• VOIP / IP Communications• Data centres• Server replacement• N-tier• AREN• Middleware / Integration• Project technology standards• Early SOA & BPM• IDM• Security

Other• Project EIS [Enterprise Impact Statements]

• Online Learning Environment• Innovation issues• Collaboration strategy• Portal Strategy• Digital Object Repositories !• CSU | When [Mash up / VTCAL]

• The list• This conference

Process

OrganisationOwnerExpert

Stakeholder

Goals

Risk

Services

Issues

Data

Initiatives

Controls Systems

Events

Strategic PlanningPortfolio MgmtAlignment

Information ModelApp IntegrationMiddlewareBusiness IntelligenceCRM

Business RuleModels

Config MgmtApp Portfolio Mgmt

CRM

BPMBPELSOAIP Comms

Service CatalogueCRM

Risk Mgmt

Event ModelsCSU | When

RolesIDMSecurityIP Comms

Location

IP Comms

Communication

• Difficult

• Needs relevant and tangible evidence of output / results

• Get out and explain

• When done, do it again - but differently

• Change your angle to suit (iteration #4)

Angle # 4

• For IT– Future or ‘To-Be’ Configuration Mgmt (ITIL)

• For Business– Moving our communication approach away

from pure architecture / ZM– Knowledge mgmt from an EA viewpoint

The Feedback - Business

• These are business issues - why is IT doing this?

• How come IT is involved in all this planning?

• Who’s got the time to take people out and think so long term when there’s so much to do now?

• Fine, but when is it going to be finished?• Can’t we just buy it?

The Feedback - Business• Wow, this is really good• You’re preaching to the converted• So this is what Mike was trying to say in 1978• That’s really complicated isn’t it?• You mean MIT is the same as CSU?• Appreciate all that, but I think you should have

done roles first• The List. Show me the list, you’ve got to tell

people about this list, the list is why we cant get anything done, let me add more, …

The Feedback - DIT

• So CSU might be interested in ITIL?

• So when do we get control?

• Didn’t think this would be so interesting

• This might let us show everyone that we don’t just provide PCs and email.

• So who sorts it once you work out all these roadmaps?

Issues

• Trying to explain what you do at a party

• Skill sets & pay rates

• Exposing complexity – makes people appreciate scale – but don’t be seen as a blocker– ESS …

Issues

• Enterprise Shock Syndrome– Blimey its big– How will we ever fix it?– Nup, too hard

“The benefits of this work won’t be seen for 2 years”

Who will pat you on the back?

Issues• Are we doing the right thing?

• Are we doing it the right way?

• How will we know?

• Who else is doing this?

• Why aren’t they doing this?

• Should we go back and help at the coal face?

Where will affirmation come from?

• You collecting spin offs & feedback in a list

• Collaborating like this (you turning up!)

• Read

• Re-read your old docos & case studies

• Go to things like Gartner

• People• Committees• Events• Locations• Data• Procedures• Systems• Initiatives• Risk• Projects• Easy wins• Key Dates

• Regulations• Working Parties• Rules• Stakeholders• Hot Spots• Strengths• Weaknesses• Goals• Roles• Pain Points• Strategy• Inductions

PROCESS

$1m over 2 years

DEST Workplace Productivity Program Grant

A Structured Approach to Work Place Productivity Renewal and

Reform

DEST WPP Grant

• Information Acquisition

• Enterprise Modelling

• Workplace Reform (Do Stuff)

• Internal Extension

• External Extension

Analysts – process, information, application portfolio, identity, …Organisational change experts, trainers, mentors, …

Symposium

• A little bit proud

• A little bit daunted

• (A little bit tired)

• The Strategy > The List > The Funnel

• Governance

• PMO / EA

Last Tips

• Every approach will be different

• You’ve got to dedicate people to EA

• You can’t solve it all – stabilise the entropy at least

• It’s big & takes time (did we mention that?)

• Stop & Look back now and again