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  • CSR PROGRESSREPORT

  • COMMUNITY ENGAGEMENT AND THE ENVIRONMENT ASSETS AND OPPORTUNITIES- MAKING THE MOST OF WHAT WEVE GOT

  • From our PCEO Our recent achievements in community engagement and environmental protection reflect just how much we have grown as an airline since our formation in 2003.

    As well as increasing our network, growth represents the increased impact we are able to have on local communities, made possible by our employees and their untiring enthusiasm to make a difference. Our employees demonstrated ongoing community commitment, with many involved in charity activities of their own accord and through our newly launched iVolunteer program.

    Innovation is an area in which we excel as we push the boundaries of the status quo in commercial air travel. This is particularly evident in our efforts to shape regional discussion on aviation biofuels.

    The last few years have seen us play a vital role in developing a sustainable aviation biofuel industry in the UAE. This helped to add the UAE to the small list of countries that have produced and flown on their own aviation biofuel a major milestone for the airline and for the UAE, as the program supports Abu Dhabis Vision 2030 and the UAE National Innovation Strategy.

    Growth also represents maturity. We recognise the need for an evolution in our CSR approach, formalising our efforts to ensure the delivery of long-term humanitarian and charity commitments as part of our role as a global corporate citizen.

    The progress we have made enables a strong foundation for further achievement in the future.

    Our business continues to grow and this needs to be done sustainably.

    James Hogan President and Chief Executive Officer

  • We make progress as we seize new opportunities to help make a difference to the industry and within communities in which we operate.

    This report highlights some of these initiatives, with a focus on community engagement, charity support and environmental impact. It outlines our commitments and explains how we use our airline assets more fully to ensure we are truly making the most of what weve got.

    Linden Coppell, Head of Sustainability

    Etihad Airways works with key stakeholders to implement its Together Corporate Social Responsibility (CSR) program.

    Together is built on four key pillars:

  • OUR SUSTAINABILITY VISIONTO DELIVER MEANINGFUL AND TANGIBLE SUSTAINABILITY COMMITMENTS ALONGSIDE OUR EFFORTS TO BE THE WORLDS BEST AIRLINE

  • Our Sustainability Commitments Etihad Airways is committed to realising the following goals:

    SOCIAL AND COMMUNITY RESPONSIBILITYRegularly consult with and engage with communities across our network to:

    ascertain the expectations and needs of communities ensure community investments provide maximum advantage to the lives they are intended to benefit

    ENVIRONMENTAL PROTECTIONMinimise our impact on the environment through the following actions:

    Reduce our dependence on fossil fuels and minimise the release of carbon dioxide and other greenhouse gases into the environment

    Use water wisely throughout our business Maximise recycling and minimise landfill waste Consider options for products with recycled content and after-life reuse Seek sustainably sourced products and materials, with recognised sustainability credentials Source locally where possible, within the communities in which we operate

    EMPLOYEE ENGAGEMENT Drive employee awareness of the necessity of living and working sustainably Encourage employee engagement in positive community activity

    CONTINUAL IMPROVEMENT Set and manage meaningful targets to improve continuously our sustainability performance based on

    globally identified criteria, our shareholder mandate and stakeholder expectations Replicate our credentials when working with suppliers and service providers

  • COMMUNITY INVESTMENT AND ENGAGEMENTOUR CONTRIBUTION TO ABU DHABI, THE UAE AND THE BROADER COMMUNITIES IN WHICH WE OPERATE IS FOCUSED ON UTILISING OUR ASSETS; OUR AIRCRAFT AND OUR PEOPLE. WE CONTINUE TO GIVE GENEROUSLY AND TO LOOK FOR OPPORTUNITIES FOR PARTNERSHIP AND COLLABORATION TO MEET OUR GOAL TO PROVIDE A POSITIVE BENEFIT TO THESE COMMUNITIES.

  • Our Aircraft We continue to give generously through our core asset our aircraft. The provision of air tickets is extremely valuable to the charities that we support. Flights are a significant financial cost to many organisations and by providing these, we are transporting charity and humanitarian aid workers to the places they need to be and are assured that more resources can be diverted into direct assistance.

    We also donate air tickets to charities as popular prizes in auctions or raffles, helping to raise essential funds for good use.

    Over 300 tickets were provided directly to charities in 2014.

  • Working HandsUnder the leadership of hand surgeon Dr. Donald Sammut, medical volunteers take three weeks out of their busy work schedule each year to travel to a remote region of Nepal to carry out hand surgery on leprosy sufferers and burn victims and to train local doctors.

    www.workinghandscharity.org

    The Choice to ChangeEducation for slum children in Dhaka, Bangladesh is a dream that is being realised for Slovakian Eva Nemcova and Sunil Baroi, a Bangladesh resident. They now run two successful schools in the most poverty-stricken areas of Dhaka, educating over 148 children.

    www.thechoicetochange.org

    Magic BusEstablished by Matthew Spacie in 1999, this highly innovative and successful enterprise focuses on empowering the youth across India. It now reaches out to over 250,000 children throughout the country through an activity-based curriculum with the support of 8,000 youth mentors.

    www.magicbus.org

  • MOSAIC International Leadership ProgramThe program brings together young leaders aged 35-25 from around the world for a two-week residential training conference, featuring world-renowned leadership trainers and speakers.

    It focuses on global poverty, sustainability and bringing communities together, developing leadership skills and inspiring thinking about global issues.

    www.mosaicnetwork.co.uk

    Create and InspireAn international arts initiative launched by The Crossway Foundation to identify young creative talent, Create and Inspire runs a competition offering the opportunity to acquire skills, confidence and networks for a career in the creative industries.

    www.crossway-foundation.org

    Maria Christina FoundationMaria Conceicao set up this foundation to help break the circle of poverty. The programs under the foundation include providing education for the children of Bangladesh both within the country and in the UAE and sourcing meaningful employment opportunities.

    www.mariacristinafoundation.org

  • NEPAL EARTHQUAKE OUR DISASTER RESPONSEON 25 APRIL 2015, A MAGNITUDE 7.8 EARTHQUAKE STRUCK CENTRAL NEPAL, FOLLOWED BY A SECOND 7.3 MAGNITUDE EARTHQUAKE ON 12 MAY WITH MANY AFTERSHOCKS IN THE RANGE OF MAGNITUDES 5.6 TO 6.3.

  • Our immediate efforts focused on a number of areas of assistance:

    Ensuring the safety of our own staff and the families with 25 staff based in Nepal the airlines emergency response team immediately organised relief items including food, water, clothing, tents, blankets and many other items for the staff and their families. Nepalese staff in Abu Dhabi, numbering over 600, were offered flights back to their families and all were given the option for an advance in salary.

    Working with Airlink, an organisation that connects its partner airlines with relief agencies, Etihad Airways was able to ensure free passage for over 50 immediate relief workers from all over the world into Kathmandu.

    The airline also assisted in other important ways, including the donation of 5,000 blankets to Red Crescent which were sent immediately to Nepal and generous free baggage allowances to guests travelling to assist in relief efforts. Since the earthquakes, the airline has allowed many hundreds of guests to travel with additional luggage amounting to over 10,000 kilograms. As the rebuilding of homes, villages and towns continues, this support is ongoing.

    Within a few days of the disaster the employees of Etihad Airways began to find ways to raise funds. Bake sales, a raffle, sports tournament and direct donations have resulted in over AED270,000 being collected, through the overwhelming generosity of employees. This money has been donated to the Prime Minister Relief Fund in Nepal, with a request that the funds are used to help in the rebuilding of homes.

  • Our People The number of Etihad Airways employees now exceeds 25,000 - another core asset of our business.

    We launched our iVolunteer scheme in mid-2014 in recognition of the growing number of employees in the airline and the potential benefit that they can bring to the wider community.

    iVolunteer provides charity and community assistance opportunities for staff, as well as building a corporate responsibility culture where giving back to community becomes a natural and easy choice for them to make.

    Registered iVolunteers can utilise lists of community and charity organisations in the UAE and elsewhere that they would like to support. In addition the CSR team organises specific events for iVolunteers, including charity missions in the UAE and elsewhere.

    A small group of our employees from Abu Dhabi, together with Nepal-based staff, visited an orphanage and several other residential facilities in Kathmandu to distribute clothes, toys and blankets donated by Etihad Airways iVolunteers.

    A mission to Vietnam supported Operation Smile, providing this global charity with much-needed bla

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