csp overview
TRANSCRIPT
www.cspinc.com
CSP Company OverviewSolutions - Services
www.cspinc.com
Corporate Background
• Founded in 1995 by Bill Riddick• Acquired TriLink Corporation in
1997• Acquired Prosys of NC in 2005
• Headquartered in Raleigh• Over 45 Employees• $10M+ Revenues• Serving NC Business and
Government
www.cspinc.com
In keeping with our mission to be recognized as an IT solutions leader, Computer Service Partners continues to get rave reviews locally and beyond.
Triangle Fast 501997, 1998, 1999, 2000, 2007
Pinnacle Business Award1998, 1999, 2000, 2001
NC Technology 50Ranked 11th in 1999
Computer Reseller News Fast Growth 1002007
Inc Magazine 50002007
www.cspinc.com
Management Team
PresidentWilliam B. Riddick is a 30-year computer industry veteran.
Vice-President of Sales & MarketingJohn Livesay has over 15 years of product sales and marketing experience.
Vice-President of Network ServicesMichael Bowman has over 30 years of experience developing, marketing, selling, and servicing
IT solutions.
Vice-President of Customer EngineeringScott Forbes has over 20 years of customer service and computer technology experience.
Vice-President of Human Resources & AdministrationLiz Mark brings more than 14 years of accounting/finance and human resources, and
management experience.
www.cspinc.com
•800 Markets
•15,000 Technicians
•24 / 7 Accessibility
•Staffing
•Projects
•Support
www.cspinc.com
• What is Managed Services?
• The proactive remote monitoring and management of a computer network which, when combined with scheduled on-site maintenance, insures optimal network performance, minimizes unscheduled downtime, and maximizes IT productivity - all at a predictable monthly cost.
Components of Managed
Services
1. Monitoring and AlertingAvailability, Performance, Problem Detection
2. Proactive ManagementBackups, Patching, Security, Administration
3. RemediationFull Recovery, Helpdesk, Hardware Support
4. ReportingInventory, Capacity, Patching, Performance
5. Strategic LeadershipConsulting, Virtual CIO, Planning
6. Predictable Monthly Cost
• Customer portal access for viewing alerts, trends, and history of devices
• Managed Service Plans
• FULL Plan– Servers, Network, Workstations All Inclusive
• CORE Plan– Servers, Networks and Patch Management
• LITE Plan– Monitoring and Patch Management Only
www.cspinc.com
Managed Services
Unified CommunicationsStorage Solutions
www.cspinc.com
Managed Services
Unified CommunicationsStorage Solutions
Monitoring Monitoring ManagementManagementPatchingPatchingRemediationRemediation
ReportingReportingStrategic LeadershipStrategic LeadershipHelpdeskHelpdeskLow Monthly CostLow Monthly Cost
VoiceVoiceVideo Video MessagingMessagingConferencingConferencingContact CentersContact CentersSecuritySecurityWirelessWireless
SANSANBackupBackupData de-duplicationData de-duplicationVirtualizationVirtualizationServersServersPower – AirPower – AirCablingCabling
www.cspinc.com
Hardware SupportHardware Support•PC, Notebook, Printer RepairPC, Notebook, Printer Repair•Warranty Service AuthorizedWarranty Service Authorized•4 Hr. Service Contracts4 Hr. Service Contracts
ProcurementProcurement•Hardware/Software Hardware/Software •LicensingLicensing•MaintenanceMaintenance•Carrier ServicesCarrier Services
Technical StaffingTechnical Staffing•Short/Long TermShort/Long Term•Temp to PermTemp to Perm
Other Services
www.cspinc.com
Customer Service Focused Very Sat Very DisSat
5 4 3 2 1Ease of Placing a Service Call O O O O OResponse Time of Engineer O O O O OTimeliness of Service O O O O OTechnical Expertise O O O O OOverall Rating O O O O OWould you Recommend usO O O O O
CSP Average Rating 4.82%
www.cspinc.com
Why CSP• Local Owned and Operated IT Integrator• Comprehensive IT Support and Services • Customer Service Focused• Easy To Do Business With• Experienced Professional Employees• Strategic IT Leadership For Businesses
www.cspinc.com
For more information contact:
Liz Mirenda, Account ExecutiveComputer Service [email protected]