csn general conditions of international carriage for passenger & baggage

8/21/2019 CSN General Conditions of International Carriage for Passenger & Baggage

1/73

CAAC ApprovedCSN-06-38

REV 04

China SouthernAirlines Co. Ltd

General Conditions ofInternational Carriage for

Passenger & Baggage

EditedbyEditionGroupofGeneralConditionsofInternationalCarriage for Passenger & Baggage

February 1, 2011Version No. 4

GrantedbyGeneralManagerofChinaSouthernAirlinesCo.,Ltd:TanWangeng

Date of Granting:April 19, 2011

01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage - 1 -


2/73


REV 04ChinaSouthernAirlinesCo.,Ltd

GeneralConditionsofInternationalCarriageforPassenger&Baggage

Article0 GeneralRules0.0.1 Contents

Inordertoinsureefficientrunningofgroundhandlinginstations for the international passengers and baggage,General Conditionsof CarriageofPassenger&Baggage(hereinafter referred to as the Conditions) is madebyChinaSouthernAirlinesaspartofthepassengercarriagecontract.ThecontentsoftheConditionsinclude:

0.0.1.1 Definitions0.0.1.2 Applicability0.0.1.3 Tickets0.0.1.4 Fares,Taxes,FeesandCharges0.0.1.5 Reservations0.0.1.6 Ticketing0.0.1.7 Check-inandBoarding0.0.1.8 Baggage0.0.1.9 Schedules,Cancellations,AlterationsofFlights0.0.1.10 ChangestoPassengertickets0.0.1.11 Refunds0.0.1.12 ConductAboardAircraft



3/73


REV 040.0.1.13 RefusalandLimitationofCarriage0.0.1.14 ArrangementsforAdditionalServices0.0.1.15 AdministrativeFormalities0.0.1.16 PassengerServices0.0.1.17 LiabilityforDamage0.0.1.18 EffectivenessandModification0.0.2 BasisofFormulation0.0.2.1 These Conditions are formulated on thebasis of Civil

AviationLawofthePeople'sRepublicofChina,theRulesof China on the International Civil Air Transport ofPassengersandLuggage,Large-scalePublicAirTransportCarrier Certification Rules of Operation (the

CCAR-121-R2),Operation

of

Civil

Aircraft

Airworthiness

Regulations(theCCAR-121AA),etc.

0.0.3 Implementation0.0.3.1 These Conditions are formulated as theprinciple for the

performance in station by staff of CSN as follows:domestic ticket sales, ground handling and groundhandling agents, etc. Any department or staff in relationwithdomesticpassengerandbaggagedelivery,includingsales branch, department, office and ground handlingagentsshallfullyabidetheseConditions.



4/73


REV 040.0.3.2 TheissuanceandimplementationoftheConditionshelpto

standardize the international ticket sales, check-in andbaggage delivery, which leads to safetypriority, flightnormalityandexcellentservicequality.



5/73


REV 04Article1 Definitions1.1 ThefollowingtermsusedintheGeneralConditionsof

InternationalCarriageforPassengerandBaggage(hereinafterreferredtoastheConditions)aredefinedasfollowsunlessotherwisespecified:

1.1.1 CSNmeansChinaSouthernAirlinesCompanyLimited.1.1.2 Conventionmeanswhicheverofthefollowinginstruments

thatisapplicable:TheConventionfortheUnificationofCertainRulesRelatingtoInternationalCarriagebyAir,signedatWarsaw,12October1929(hereinafterreferredtoastheWarsawConvention);TheWarsawConventionasamendedatTheHagueon28September

1955

(hereinafter

referred

to

as

the

Hague

Protocol);TheConventionfortheUnificationofCertainRulesforInternationalCarriagebyAir,doneatMontrealon28May1999(hereinafterreferredtoastheMontrealConvention).

1.1.3 CSNsregulationsmeansrules,otherthantheConditions,published

by

CSN

and

in

effect

on

date

of

publication,

governingcarriageofpassengersand/orbaggageandshallincludeanyapplicabletariffsinforce.

1.1.4 InternationalcarriagemeansaircarriageinaccordancewithaircarriagecontractbetweenCSNandthepassenger,whetherthereisabreakortransferinthetransportationor



6/73


REV 04not,ofwhichtheorigin,appointedstopoverordestinationisnotlocatedinthePeoplesRepublicofChina.

1.1.5 Carriermeansthepublicaircarriagecompanywhichissuesairtickets,carriesorundertakestocarrythe

passengersandbaggagelistedinairtickets.Ticketingcarriermeansthecarrierwhosenumericcodeisindicatedincouponsofelectronicticketsales.Ticketingcarriershallbethecontrollerandauthorizerofelectronicticketsales.Marketingcarriermeansthecarrierwhoseairlinedesignatorcodeisrecordedincouponsasthecarrierthatoperates.OperatingCarriermeansthecarrierthatperformstheactualaircarriageandadditionalservices.Whentherearecertainbilateralagreements,suchascodesharingagreement,operatingcarrierandmarketingcarriermaynot

bethesame.1.1.6 CSNauthorizedagentorauthorizedagentmeansa

passengersalesagentwhohasbeenauthorizedbyCSNtorepresentCSNinthesalesofairpassengertransportationanditsrelevantservices.

1.1.7 Passengermeansanyperson,exceptmembersofthecrew,carriedortobecarriedinanaircraftwiththeconsentofCSN.

1.1.8 Childmeansanyperson2to11yearsoldonthedateofcommencementoftravel.



7/73


REV 041.1.9 Unaccompaniedchildmeansanyperson5to11yearsold

on the date of commencement of travel who travelswithout the company ofparents or any otherpassengerover18yearsold.

1.1.10 Infantmeansanypersonwhoisundertheageof2onthedateofcommencementoftravel.

1.1.11 Reservationmeansthereservationofseatandserviceclass,ortheweightandsizeofbaggageappointedbypassenger.

1.1.12 Flightmeanstheflyingofaircraftaccordingtoscheduledroute,dateandtime.

1.1.13 TicketmeanseitherthedocumententitledPassengerTicketandBaggageCheckortheElectronicTicketineachcaseissuedbyoronbehalfofCSNandincludestheconditionsofcontractandnoticesandtheflightand

passengercouponscontainedtherein.1.1.14 ConjunctionticketmeansaticketissuedtoaPassengerin

conjunctionwithanotherticketwhichtogetherconstituteasinglecontractofcarriage.

1.1.15 Fixedticketmeansaticketwhosefilghtnumber,dateofflightarefixedandtheseatisreserved.

1.1.16 Openticketmeansaticketwhosefilghtnumber,dateofflightarenotfixedandtheseatisnotreserved.



8/73


REV 041.1.17 Flightcouponmeansthatportionoftheticketthatbears

thenotation"goodforpassage",orinthecaseofanelectronicticket,theelectroniccoupon,andindicatesthe

particularplacesbetweenwhichyouareentitledtobecarried.

1.1.18 PassengercouponmeanstheportionofticketissuedbyoronbehalfofCSNandwhichissomarkedandultimatelytoberetainedbypassenger.

1.1.19 Itineraryforaircarriageelectronicticket(hereinafterreferredtoasItinerary)meansthepaymentprooffor

passengersprovidedbypublicaircarriagecompanyoritssalesagencyduringticketpurchasing.Oneitineraryis

providedforeachelectronicticket,andcanbeprintedatlatestonemonthaftertheflightdeparture.Passengershall

preserveitwellincaseofrefunds.1.1.20 Daymeanscalendardays,includingallsevendaysofthe

week.Providedthat,forthepurposeofnotification,thedayuponwhichnoticeisdispatchedshallnotbecounted;andprovidedfurtherthatforthepurposesofdeterminingdurationofvalidity,thedayuponwhichtheticketisissued,orthedayuponwhichflightcommenced,shallnot

becounted.1.1.21 Tariffsmeansthefares,chargesandrelevantrules

publishedbycarriers.Whennecessary,tariffsmustbeapprovedbyrelevantdepartments.

1.1.22 Normalfaremeansthehighestfareestablishedforafirst/01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage - 8 -


9/73


REV 04business/premiumeconomyclass/economyclassofvalidadultfare.Childrensfareandinfantsfarethatareestablishedasapercentageofanormalfarearealsoconsideredtobenormalfares.

1.1.23 Specialfaremeansanyfareotherthananormalfare.1.1.24 Agreedtransitionpointmeansthepointofstay,other

thantheoriginanddestination,stipulatedintheflightscheduleofticketofcarrier.

1.1.25 Stopovermeansascheduledstopatacertainpointbetweenoriginanddestinationarrangedbypassengerandwiththeconsentofcarrier.

1.1.26 Overbookingmeansthattheseatshavebeensoldexceedthebiggestallowanceoftheflight.

1.1.27 Spillage means the spillage ofpassengers on a flightbecause of the aircraft type change or flight emergencecausedbymachineryoraircraftreadjustmentandetc.

1.1.28 Codeshareflight means a carrier or several carriers usetheirownairlinedesignatorcoderespectivelyonanothercarriers operating flight in accordance with theiragreement.

1.1.29 Deadlinetimeforcheck-inmeansthelatesttimestipulatedforpassengerby operating carrier to finish the check-informalities.

1.1.30 Departuretimemeansthetimeofclosingcabindooraftertheboardingofpassengers.

1.1.31 No-show meanspassengers failure toboard the aircraft01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage - 9 -


10/73


REV 04because they fail to finish check-in formalitiesbeforestipulated check-in deadline or because their traveldocumentsdontmeettherequirements.

1.1.32 Mis-catchmeanspassengersfailuretoboardtheaircraftafterfinishingcheck-informalitiesattheoriginairportortransitairport.

1.1.33 Wrong Boarding means passengers boarding a flightdifferentfromtheonelistedintheticket.

1.1.34 Baggagemeanssucharticles,effectsandotherpersonalpropertyofthePassengerasarenecessaryorappropriateforwear,use,comfortorconvenienceinconnectionwiththetrip.Unlessotherwisespecified,itincludesbothcheckedanduncheckedbaggageofthePassenger.

1.1.35 CheckedbaggagemeansbaggageofwhichCSNtakessolecustodyandforwhichCSNhasissuedabaggagetag.

1.1.36 UncheckedBaggagemeansanybaggageofthePassengerotherthancheckedbaggage.

1.1.37 Self-carebaggagemeansanybaggagewhich,withtheconsentofthecarrier,isweighedorcalculateditspieces

bythecarrierandtakencareofbythepassengerthemselvesduringthejourneyincludingstayintransit

points.1.1.38 Freehand-carryitemmeansanysmallitemwhich,with

theconsentofthecarrier,istakenbypassengeronboardorduringthestayattransitpoints,withinthesortsandquantitylimitationofthecarrier.



11/73


REV 041.1.39 Baggagecheckmeansthoseportionsoftheticket,

whichrelatetothecarriageofthepassengerscheckedbaggage.

1.1.40 BaggagetagmeansadocumentissuedbyCSNsolelyforidentificationofcheckedbaggage.

1.1.41 Damageincludesdeath,injury,delay,loss,partiallossorotherdamageofwhatsoevernaturearisingoutoforinconnectionwithcarriageorotherservicesincidentaltheretoperformedbyCSN.

1.1.42 Forcemajeuremeansanunusualandunforeseeablecircumstancebeyondcontrol,theconsequencesofwhichcouldnothavebeenavoidedevenifallduecarehadbeenexercised.

1.1.43 Changefeemeansthechargeforpassengersvoluntaryrequestofchangingtheiroriginalflightreservation,includingflights,date,cabinandvalidity,etc.

1.1.44 Endorsementmeanschangeofmarketingcarrier.



12/73


REV 04

Article2 Applicability2.1 Applicability2.1.1 GeneralRules2.1.1.1 Exceptasprovidedin2.1.2,2.1.3and2.1.4ofthischapter,

theseconditionsapplytoallinternationalcarriagebyairofpassengersandbaggage,performedbyCSNforreward.

2.1.1.2 TheseconditionsalsoapplytogratuitousandreducedfarecarriageexcepttotheextentthatCSNhasprovidedotherwiseinitsRegulationsorintherelevantcontracts,

passesortickets.2.1.1.3 Theseconditionsalsoapplytothespecialinternational

servicesexceptthatgovernmenthasprovidedapplicableregulations,

or

that

CSN

has

provided

otherwise

in

the

relevantcontracts,passesortickets.

2.1.2 Ifcarriageisperformedpursuanttoacharteragreement,theConditionsapplyonlytotheextenttheyareincorporatedbyreferencebythetermsofthecharteragreementandthecharterticketintothecontractofcarriage.

2.1.3 Totheextentthatanyprovisioncontainedorreferredto

hereiniscontrarytoanythingcontainedintheConvention,whereapplicableandanyapplicablelaws,governmentregulations,ordersorrequirementsthatcannotbewaived

byagreementoftheparties,suchprovisionshallnotapply.The

invalidity

of

any

such

provision

shall

not

affect

the



13/73


REV 04validityofanyotherprovisioncontainedorreferredtoherein.

2.1.4 Exceptforspecialagreementsasprovidedinspecificcontract,intheeventofinconsistencybetweentheseConditionsandCarriersregulations,theConditionsshall

prevail.



14/73


REV 04Article3 Tickets3.1 GeneralRules3.1.1 Theticketconstitutesprimafacieevidenceofthecontract

ofcarriagebetweencarrierandthepassengernamedontheticket.CSNwillprovidecarriageonlytothepassengerholdingsuchticket,orholding,asproofofpaymentorpart

payment,anyothercarrierdocumentissuedbyCSNoritsauthorizedagent.CSNticketisandremainsatalltimesthepropertyofCSN.TheconditionsofcontractcontainedintheticketareasummaryofsomeoftheprovisionsoftheseconditionsofCSN.

3.1.2 Aticketisnottransferable.Ifaticketispresentedbysomeoneotherthanthepersonentitledtobecarriedthereunderortoarefundinconnectiontherewith,CSNshallnotbeliabletothepersonsoentitledifingoodfaithit

providescarriageormakesarefundtothepersonpresentingtheticket.

3.1.3 SometicketsaresoldatSpecialfareswhichmaybepartiallyorcompletelynon-refundable.Youshouldchoosethefarethatbestsuitstoyourneeds.

3.1.4 RequirementsforTicketUsing3.1.4.1 Intheeventofusingapaperticket,apersonshallnotbe

entitledtobecarriedonaflightunlessthatpersonpresentsaticketvalidanddulyissuedinaccordancewithCSNsRegulationsandcontainingtheflightcouponfortheflightandallotherunusedflightcouponsandthepassenger

01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -14-


15/73


REV 04coupon.ApassengershallfurthermorenotbeentitledtobecarriediftheticketpresentedismutilatedorifithasbeenalteredotherwisethanbyCSNoritsauthorizedagents.

3.1.4.2 Passengersnameontheticketmustbethesamewiththeidentityinformationprovidedbythepassenger;otherwiseCSNhastherighttorefusecarryingthepassenger.

3.1.4.3 Forelectronictickets,ifthecouponofthesectorwhichpassengerrequeststocheckinisnotunusedandvalid,CSNhastherighttorefusecarryingthepassenger.

3.1.4.4 CSNwillhonorflightcouponsonlyinsequencefromtheplaceofcommencementoftravelasshownontheticket.

3.1.4.5 Eachflightcouponwillbeacceptedforcarriageintheclassofservicespecifiedthereinonthedateandflightforwhichaccommodationhasbeenreserved.Whenflightcouponsareissuedwithoutareservationbeingspecifiedthereon,spacewillbereservedonapplicationsubjecttotheconditionsoftherelevantfareandtheavailabilityofspaceontheflightappliedfor.

3.2 PeriodofValidity3.2.1 GeneralRules3.2.1.1 Aticketisvalidforcarriageforoneyearfromthedateof

commencementoftravel,orifnoportionoftheticketisusedortheticketisanopenticket,fromthedateofissuancethereof.

3.2.1.2 Thevalidityofaticketiscountedfromthemidnightonthedateofcommencement,orifnoportionoftheticketisused,fromthemidnightonthedateofissuance,tillthe



16/73


REV 04midnightonthedateofexpiration.

3.2.1.3 Thevalidityofaticket,whichisissuedinaccordancewithspecialfare,issubjecttotheapplicablerulesforthespecialfarebyCSN.Passengermustfinishallthesectorslistedintheticketwithintheperiodofvalidity.Ifthespecialfaretickethasspecialstipulationontraveldates,

passengermustfinishallthesectorslistedwithintheperiodofvaliditystipulated.

3.2.1.4 Period of validity of tickets with more than one sectorshallbecalculatedfromthedateofcommencementofthefirsttravelundertheticket.

3.3 ExtensionofValidity3.3.1 GeneralRules3.3.1.1 Ifapassengerispreventedfromtravelingwithinthe

periodofvalidityoftheticketbecauseofoneofthefollowingreasonbyCSN,thevalidityofsuchpassengerticketwillbeextendeduntilCSNsfirstflightonwhichspaceisavailableintheclassofserviceforwhichthefarehasbeenpaid.

1 CSNcancelstheflightonwhichthepassengerholdsareservation;

2 CSNomitsascheduledstop,beingthepassengersplaceofdeparture,placeofdestinationorastopover;

3 CSNfailstooperateaflightreasonablyaccordingtoschedule;

4 CSNcausesthepassengertomissaconnectionofbooked01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -16-


17/73


REV 04flight;

5 CSNchangestheclassofservice;6 CSNisunabletoprovidepreviousconfirmedspace.

3.3.1.2 Whenapassengerafterhavingcommencedhisorherjourneyispreventedfromtravelingwithintheperiodofvalidityoftheticketbyreasonofillness,CSNwilldecidewhethertoextendtheperiodofvalidityofsuch

passengersticketsinaccordancewithCSNsregulationsapplicabletothefarepaidandthemedicalcertificate.CSNwillextendsimilarlytheperiodofvalidityofticketsofothermembersofthepassengersimmediatefamilyaccompanyinganincapacitatedpassenger.

3.3.1.3 Intheeventofdeathofapassengerenroute,theticketsofhisorherimmediatefamilyaccompanyingmembermay

bemodifiedbyextendingthevalidity,orrefundedinaccordancewithinvoluntaryrefundsregulations.Anysuchmodificationandrefundshallbemadeuponreceiptofaproperdeathcertificateandanysuchextensionofvalidityshallnotbeforaperiodlongerthan45daysfromthedateofdeathshownonthedeathcertificate.

3.4 LossofPaperTicket3.4.1 GeneralRules

Passengershallbeliableforthelossofunusedtickets,flightcoupons,miscellaneouschargesordersorexchangecouponsofMCO,oranyotherdocumentsfortransportation.CSNwillnotberesponsibleforanyeffectonsuchpassengersitinerary.CSNwilldecidewhetheror



18/73


REV 04nottorefund,replacesuchdocumentsinaccordancewithitsconcernedregulationsandcertaincondition.PassengerhasnorighttoclaimthatCSNmustrefundorreplacesuchticketsordocuments.

3.4.2 ReportofLossofTicket3.4.2.1 Incaseoflossormutilationofaticket,orpartthereof,or

non-presentation ofaticketcontainingthepassengercouponandallunusedflightcoupons,thepassengermustreportinwritingtoCSNoritsauthorizedagents.Such

passengershallcompletetheformofApplicationandIndemnityAgreementforLostTicket.Formalitiesofreportingthelossofgroupticketsmustbedonebeforethedeadlinetimeofcheck-in.Reportoflosscannotbedoneonticketsofcharterflights.

3.4.2.2 Whenreportingforlossofaticket,thepassengermustadvisethedateandplaceofissuanceandtheagentcouponoritscopyoftheoriginalticketandpresentproofoflosssatisfactorytoCSN.Ifthereporterisnotthe

passenger,valididentitydocumentsofthereporterandthepassengermustbeproduced.

3.4.2.3 Ifsomeoneotherthanthepersonentitledtobecarriedortoberefundedhastraveledwithorrefundedtheticket,CSNshallnotbeliabletothepersonsoentitled.

3.4.3 Re-issuanceofLostTicket3.4.3.1 Onprinciple,afixedticket,oncelost,cannotbeallowed

tobereissued.Butonspecialoccasions,afteritsapprovedbyCSNsdirectsalesdepartmentwhichdeals



19/73


REV 04withthelossreport,andafterthepassengerprovides

proofsinaccordancewithProvision3.4.2.2oftheConditionsconfirmedbyCSN,itisallowedtoreissueaticketonoriginalflightsifthefollowingrequirementsaremet:

1 PassengerfillsApplicationofLossReportforticketsofChinaSouthernAirlinesCompanyLimited.

2 PassengerdeclarestoagreetocompensateforanydamagecausedtherebytoCSN,includingthedamagecausedbyothersusingorrefundingthelostticket,andthenecessarylawsuitfees.

3.4.3.2 AnopenticketorMCO,oncelost,canonlyappliedforrefundandcannotbeappliedforre-issuance.

3.4.3.3 CSNhastherighttorefusetoreissuelostticketswhichhavenotbeenconfirmed.Inthatcaseifpassengerrequeststocontinuetotravel,passengershouldpurchaseanewticketatfaresapplicablethen.

3.4.4 DeadlineforRefundingLostTicketsThedeadlineforrefundingticketspurelyoperatedbyCSNis60daysafter13monthsfromthedateofcommencementoftravel,orthedateofissuanceifno

portionhasbeenused;ifanysectorisoperatedbyanothercarrierthanCSN,thedeadlineforrefundingis60daysafter18monthsfromthedateofcommencementoftravel,orthedateofissuanceifnoportionhasbeenused;Withinthisperiod,ifsomeoneotherthanthepersonentitledtobecarriedortoberefundedhastraveledwith



20/73


REV 04orrefundedtheticket,CSNshallnotbeliabletorefundtothepersonsoentitled.

3.5 LossofItineraryIfprinteditineraryofe-ticketislostbecauseofreasonsof

passengers,accordingtoTemporaryRegulationsonItinerariesofE-ticketsofAirCarriage,itcannotbere-printed.

3.6 SequenceandUsageofCoupons3.6.1 Ticketpurchasedbypassengerisonlyapplicableforthe

transportationfromtheorigintodestinationviatheanyagreedtransitionpointaslistedontheticket.Thefare

paidbypassengerisbasedonCSNstariffrulesandthetransportationlistedontheticket.FareisthebasiccontentofthetransportationcontractbetweenCSNand

passenger.3.6.2 Couponsofticketmustbeusedinthesequencelistedon

theticket.Couponsthathavebeenusednotinsequenceshallberefundedaccordingtotherefundrestrictionsofcorrespondentclasswithintheperiodofvalidity.

3.6.3 Ifpassengerwishestochangeanyaspectoftransportation,hemustcontactCSNinadvance.Thefareforpassengersnewtransportationwillbere-calculatedandpassengerwillbegiventheoptionofacceptingthenewpriceormaintaininghisoriginaltransportationasticketed.IfpassengerisrequiredtochangeanyaspectoftransportationduetoForceMajeure,passengermustcontactCSNassoonaspracticableandCSNwilluse



21/73


REV 04reasonableeffortstotransportpassengertothenextstopoverorfinaldestination,withoutrecalculationofthefare.

3.6.4 IfpassengerchangeshistransportationwithoutCSNsagreement,CSNwillassessthecorrectpricefor

passengersactualtravel.Passengerwillhavetopayanydifferencebetweenthepricepaidandthetotalpriceapplicablefortherevisedtransportation.

3.6.5 Somechangesonthecontentoftransportationsuchaschangingtheplaceofdepartureorreversingthedirectionoftravel,canresultinanincreaseofprice.Manyfaresarevalidonlyonthedatesandfortheflightsshownontheticketandmaynotbechangedatall,oronlyupon

paymentofanadditionalfee.3.6.6 Eachflightcouponcontainedinaticketwillbeaccepted

fortransportationintheclassofserviceonthedateandflightforwhichspacehasbeenreserved,asshownintheflightcoupon.Whenaticketisoriginallyissuedwithoutareservationbeingspecified,spacemaybelaterreservedsubjecttoCSNstariffandtheavailabilityofspaceontheflightrequested.

3.6.7 Ifpassengerdoesnotshowupforanyflight,forwhichheisholdingareservation,withoutadvisingCSNinadvance,CSNmaycancelpassengersreturnoronwardreservationsasshownintheticket.

3.7

Onaticket,

CSNs

name

is

abbreviated

as

CZ,

the

airline



22/73


REV 04designatorcodeofChinaSouthernAirlines.

3.8 Over-bookingAccordingtothecommonpracticeofinternationalcivilaviationindustry,CSNmaymakesuitableover-bookingon some flights. Underparticular circumstances, it mayresultinsomepassengersfailuretotravelonflightsasarranged.Whenthereisnotenoughspace,CSNwillseekforpassengersvoluntarytodisembarkandwillhelpthemcheck in onpriority. Forpassengers who cannot travelduetoover-booking,CSNwilldoitsbesttoarrangethemon the soonest available flight, and will give a certainamount

of

compensation.



23/73


REV 04Article4 Fares,Taxes,FeesandCharges4.1 ApplicationofFares4.1.1 Faresapplyonlyforcarriagefromtheairportatthepoint

oforigintotheairportatthepointofdestination.Faresdonotincludefeesforgroundtransportserviceandadditionalservicesbetweenairportsandbetweenairportanddowntown.

4.1.2 Theapplicablefareisthefarefortheflightsineffectonthedateofcommencementofthecarriagecoveredbythefirstcouponoftheticket.Oncetheticketisissuedandthepaymentismade,thefarewillnotchangedespiteanyreadjustment.

4.1.3 Aspecialfareticketissubjecttotheconditionsspecifiedthereof.

4.2 Routing

Faresapplyonlytoroutingspublishedinconnectiontherewith.Ifthereismorethanoneroutingatthesamefare,thepassengermayspecifytheroutingpriortoissueoftheticket.Ifnoroutingisspecified,CSNmaydetermine

the

routing.

4.3 Taxes,feesandCharges

Anytax,feeorchargeimposedbygovernmentorotherauthority,orbytheoperatorofanairport,inrespectofa

passengerortheusebyapassengerofanyservicesorfacilitieswillbeinadditiontothepublishedfaresandchargesandshallbepaidbythepassengerandcollected



24/73


REV 04byairlinesatthetimeofticketissuance.Onpurchasingaticket,passengerwillbeadvisedoftaxes,feesandchargesnotincludedinthefare,mostofwhichwillnormallybeshownseparatelyontheticket.Thetaxes,feesandchargesimposedonairtravelareconstantlychangingandcanbeimposedafterthedateofticketissuance.Ifthereisanincreaseintheapplicabletax,feeorchargeshownontheticket,passengerwillbeobligedtopayit.Likewise,ifanewtax,feeorchargeisimposedafterticketissuance,passengerwillbeobligedtopayit.Intheeventanytaxes,feesorchargeswhich

passengerhaspaidtoCSNatthetimeofticketissuanceareeliminatedorreduced,suchthattheynolongerapply,oralesseramountisdue,passengermaybeentitledtoarefundofanysuchtaxes,feesorchargesashavebeeneliminatedorreduced.

4.4 FuelsurchargeandairinsurancesurchargearepublishedandchargedbythecarrieraccordingtorelevantregulationsoftheState.Infantsareexemptfromfuelsurcharge;childrenarechargedthesameamountoffuelsurchargeasadults.

4.5 PaymentFaresandchargesarepayableinanycurrencyacceptabletoCSN.UnlessotherwiseagreedbyCSNandpassenger,faresandchargesareallpaidincash.



25/73


REV 04Article5 Reservations5.1 ReservationRequirements5.1.1 Reservationsarenotconfirmeduntilrecordedasaccepted

byCSNoritsauthorizedagents.ReservationsshallbetentativeunlessanduntilCSNhasissuedavalidatedticketforthecarriageforsuchspaceisreserved,andthe

passengermakespaymentbythetimefixedbyCSN.5.1.2 AccordingtoCSNsregulations,certainfaresmayhave

conditionsthatwilllimitorexcludethepassengersrighttochangeorcancelreservations.

5.1.3 CSNkeepstherighttosuspendreservationsforacertainflightwhenitisnecessary.

5.1.4 Infantsandchildrenmustbebookedinthesamecompartment

as

that

of

the

accompanying

adult.

5.1.5 Applicationforchangeorcancellationofreservationmust

beraisedwithinthevalidperiodstipulatedbyCSN.Whenfareshavecorrespondentrestrictions,passengerschangeorcancellationofreservationshallbesubjecttosuchrestrictions.

5.1.6

CSNkeeps

the

right

to

cancel

the

space

reserved

for

the

passengerwhofailedtousethereservedaccommodationwithnopreviousnoticetoanyrelevantdepartmentofCSN.

5.2 SpecialPassengersAspecialpassengerissomeone,duringtheflight,tobeaccordedcourteousreception;orneedingspecialcareon



26/73


REV 04accountofhisorherphysicalormentalconditions;oracceptableforcarriageincertainconditions.Thereservationmaybeacceptedafterallthecarriersconcernedconsenttothecarriageofsuchspecial

passengers.5.3 TicketingTimeLimits

Ifapassengerhasnotpaidfortheticketpriortothespecifiedticketingtimelimit,CSNmaycancelthereservation.

5.4 PersonalData5.4.1 Thepassengerrecognizesthatpersonaldatahasbeen

giventoCSNforthepurposeofmakingareservationforcarriage,obtainingancillaryservices,facilitatingimmigrationandentryrequirementsandmakingavailablesuchdatatogovernmentagencies.Forthesepurposesthe

passengerauthorizesCSNtoretainsuchdataandtotransmitittoitsownoffices,othercarriersortheprovidersofsuchservices.

5.4.2 Passengershallbeliablefortheauthenticityofsuchdata.CSNwillnotberesponsibleforverification.

5.4.3 Ifpassengerrefusestoprovidesuchdata,CSNmayrefuseforcarriage.

5.5 ArrangementofSeats5.5.1 CSNwillendeavortohonoradvanceseatingrequests

however,CSNcannotguaranteeanyparticularseat. CSNreservetherighttoassignorreassignseatsatanytime,evenafterboardingoftheaircraft.Thismaybenecessary



27/73


REV 04foroperational,safetyorsecurityreasons.

5.5.2 SeatsneartheaircraftsemergencyexitsshallbespecificallyarrangedbyCSN.



28/73


REV 04

Article6 Ticketing6.1 GeneralRules6.1.1 PassengercanpurchaseticketsatthesalesofficeofCSN

orCSNsauthorizedagencies,oratCSNswebsiteshttp://www.csair.com,http://www.flychinasouthern.com.PassengercaninquireorpurchaseticketatCSNshotlines:CSNshotlines:95539(withinMainlandChina),8620-86682000(outsideMainlandChina);hotlinesfordirectsalesorCSNswebsites:4006695539(withinMainlandChina),8620-22395539(outsideMainlandChina).

6.1.2 PassengershouldfilluptheReservationFormforPassengers,providingvalididentitydocumentinformationofhisownorothervalididentitydocumentsproducedby

publicsecuritydepartments;meanwhilepassengermustensuresuchinformationistheconsistentwiththatofthedocumentsduringcheck-in.

6.1.3 Whenticketing,CSNhastherighttorequestpassengerproducehisorhervalidpassportorothertravelingdocuments,butwillnotbearresponsibilityfortheauthenticityandthevalidityofsuchdocuments.

6.1.4 Whenpurchasingaticketforchildorinfant,avalidbirthcertificatemustbepresented.

6.1.5 Whenpurchasingaticketforapassengerseriouslysickorover32weekspregnant,passengershallprovideavalid

http://www.cs-air.com/http://www.cs-air.com/http://www.cs-air.com/


29/73


REV 04medicalcertificateissuedbyamedicaldepartmentatorabovecountylevelforsuchcarriagethatisacceptedbyCSN.

6.1.6 Eachpassengershallrespectivelyholdhisownticket.6.1.7 Passengerslessthan5yearsoldmustbeaccompaniedbya

passengerover18yearsoldandwithfullcapacityforcivilconduct.

6.2 CSNorCSNsauthorizedagenciesshallsellone-way,consecutive,orround-tripticketsaccordingtotherequestofpassengers.

6.3 ThesalesvenuesorwebsitesofCSNorCSNsauthorizedagenciesshouldprovidenecessarymaterialssuchasflighttimetable,flightmap,airtariffs,passengerinformation,etc.



30/73


REV 04

Article7 Check-InandBoarding7.1 GeneralRules7.1.1 Thepassenger shall arrive at the designated check-in

location sufficiently in advance of flight departure topermit completion of any Government formalities anddepartureprocedures and in any event not later than thetimethatmybeindicatedbyCSN.

7.1.2 Ifthepassengerfailstoarriveintimeatthedesignatedcheck-inlocationorboardinggateorappearsimproperlydocumentedorfailstoprovideanacceptableticketandnotreadytotravel, CSNmaycancelthespacereservedforthepassengerandwillnotdelaytheflight.CSNisnotliabletothepassengerforlossorexpenseduetothe

passengersfailuretocomplywiththeprovisionsofthisArticle.Ifthepassengerwishesarefund,theamountofsuchrefundshallbeprocessedinaccordancewiththevoluntaryrefundregulations.

7.1.3 Check-indeadlinesaredifferentateveryairport;CSNorCSNsauthorizedagenciesshouldinformthepassengerofthecheck-indeadlines.Passengersshouldreserveenoughtimeforcheck-informalities.Ifpassengerfailstocheckin

beforecheck-indeadlines,CSNhastherighttocancelpassengersreservation.

7.1.4 CSNandCSNsgroundhandlingagenciesshouldopencheck-incountersintime,acceptvalidticketsproducedby



31/73


REV 04passengers,andprocesscheck-informalitiesquicklyandcorrectly.

7.1.5 Beforeboarding,passengersandtheirbaggageandhand-carryitemsmustgothroughsecuritycheck.

7.2 Mis-catch

7.2.1 Ifmis-catchhappensduetoreasonsofpassengers,ticketshallbedealtaccordingtherulesofvoluntaryrefund.

7.2.2 Ifmis-catchhappensduetoreasonsofCSN,CSNshallarrangepassengertotravelonthesoonestflight;if

passengerrequestsforrefund,itshallbedealtaccordingtorulesofinvoluntaryrefund.

7.3 WrongBoarding7.3.1 Ifpassengerboardsawrongflightandthepassenger

requeststostoptravelingatthedestinationoftheflightboarded,noextrafeeshallbechargedandnofeeshallberefunded.

7.3.2 IfwrongboardinghappensduetoreasonsofCSN,CSNshallarrangepassengertotravelonthesoonestflighttothedestinationlistedonpassengersticket;noextrafeeshallbechargedandnofeeshallberefunded.Ifpassengerrequestsforrefund,itshallbedealtaccordingtorulesofinvoluntaryrefund.



32/73


REV 04Article8 Baggage8.1 GeneralRules

BaggagecarriedbyCSN,isdividedintocheckedbaggageand un-checked baggage (self-care baggage and freehand-carryitems).

8.1.1 ItemsUnacceptableasBaggagePassengershallnotincludeinhisorherbaggage(bothcheckedbaggageanduncheckedbaggage)orcarryontothecabin.

8.1.1.1 ItemsthatdonotconstitutebaggageasdefinedinProvision1.1.34oftheConditions.

8.1.1.2 OtherthanthosepermittedbyDangerousGoodsTransportationRegulationsofChinaCivilAviationandCSNregulations,dangerousgoodsincludingthefollowingitemsarenotpermittedtobecarriedandcheckedorun-checkedbaggage:

1) Explosives;2) Gas,includingflammablegas,inflammableandnontoxic

gas,andtoxicgas;3) Flammableliquid;4) Flammablesolid,spontaneouscombustiblesubstance;

substancethatwouldreleaseflammablegasincontactwithwater;

5) Oxidizerandorganicperoxide;6) Toxicsubstanceandinfectioussubstance;7) Radioactivesubstance;01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -32-


33/73


REV 048) Corrosivesubstance;9) Miscellaneousdangerousgoodssuchasmagnetic

substance.8.1.1.3 Itemsthecarriageofwhichisprohibitedbytheapplicable

laws,regulationsorordersofanycountrytobeflownfrom,toorover.

8.1.1.4 ArticlesthoseintheopinionofCSNareunsuitableforcarriagebyreasonoftheirweight,shape,sizeorcharacter.

8.1.1.5 Liveanimals,exceptaspetsandguidedogsprovidedforinProvision8.7.

8.1.1.6 Firearmsandammunitionotherthanforhuntingandsportingpurposesareprohibitedfromcarriageasbaggage.

8.1.2 ItemsunacceptableascheckedbaggagePassengershallnotincludeincheckedbaggagethefollowingitems.Ifsuchitemsincludedinchecked

baggageislostordamaged,CSNisliableforitonlyascommoncheckedbaggage.

1) Fragileitems;2) Perishableitems;3) Moneyorvaluablesecurities;4) Jewelry;5) Preciousmetalandarticlesthereof;6) Antiquesandvaluablepaintings;7) Computerandpersonaldigitaldevice;8) Samplesandvaluables;9) Lithiumbattery;10) Importantfilesanddocuments;01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -33-


34/73


REV 0411) Travelingdocuments,medicalcertificates,X-rayfilms;12) Prescribeddrugthatneedstobetakenregularly.8.1.3 Limitationoncarriage

Thecarriageoffollowingarticlesislimited.TheymaybeacceptedonlyinaccordancewiththeCSNsregulationsascheckedbaggage.

8.1.3.1 Precisioninstrumentandelectricappliancesshallbecarriedascargo.TheymaybeacceptedonlyinaccordancewiththeCSNsregulationsascheckedbaggage.Free

baggageallowancedoesnotapplytosuchitems.8.1.3.2 Sportingequipment,includingfirearmsandammunition

forhuntingandsportingpurposes.8.1.3.3 Dryice,alcoholicbeverage,medicinalortoiletarticlesand

personalsmokingmaterialsintendedforusebyanindividualshallnotexceedthesetquota.

8.1.3.4 Diplomaticenvelopes,confidentialfiles;8.1.3.5 Weaponssuchasswords,knives,antiquefirearms,and

similaritemsmaybeacceptedascheckedbaggage,inaccordancewithCSNsRegulations,butwillnotbe

permittedinthecabin.8.1.3.6 Petorguide-dogwhichisspecifiedinProvision8.7.8.1.3.7 Thewheelchairand/orotherassistantdevicesfor

incapacitatedortheagedpassengers.8.1.3.8 Liquidhand-carriedbypassenger.8.1.3.9 Itemsnotsuitabletobecarriedincargocabinsuchas

delicatemusicalinstrumentandnotmeetingtherequirementsofweightandsizebyProvision8.4,shallbe



35/73


REV 04carriedinpassengercabinasseat-takingbaggage.Extrafeesshallbechargedforsuchitems,andsuchitemsshall

betakencareofbythepassenger.8.1.4 Righttorefusecarriage

IntheexerciseofCSNsdiscretion,CSNmayrefusetocarrypassengerorhisbaggageafterinformingthe

passenger.Inthiscircumstancepassengerwillbeentitledtoarefund.CSNmayalsorefusetocarrypassengerorhis

baggageforanyofthefollowingreasons:8.1.4.1 CSNmayrefusecarriageasbaggageofsuch

itemsdescribedin8.1.1and8.1.2asareprohibitedfromcarriageasbaggageandmayrefusefurthercarriageofanysucharticlesondiscoverythereof.

8.1.4.2 UnlessadvancearrangementsforitscarriagehavebeenmadewithCSN,CSNmaycarryonlaterflightbaggagethatisinexcessoftheapplicablefreeallowance.

8.1.4.3 CSNmayrefusetoacceptbaggageascheckedbaggageunlessitisproperlypackedinsuitcasesorothersuitablecontainerstoensuresafecarriagewithordinarycareinhandling.

8.1.4.4 Suchactionisnecessarytopreventaviolationofanyapplicablelaws,regulations,orordersofanyStateto

beflownfrom,toorover.8.1.4.5 Thecarriageofpassengerorhisbaggagemayendangeror

affectthesafety,health,convenience,comfortofotherpassengersorcrewmembers.

8.2 CheckedBaggage01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -35-


36/73


REV 048.2.1 Checkedbaggagemustmeetthefollowingrequirements:8.2.1.1 Passengermustcheckbaggagewithavalidticket.CSN

shouldcorrectlyenterthepiecesand/orweightofcheckedbaggageintodeparturesystem.Eachpassengersbaggagemustberecordedonhisownrecord.Ifpassengerholdsa

paperticket,baggagecontentshouldbewrittenonthecorrespondentspotofticket.

8.2.1.2 CSNgenerallyacceptsbaggageduringcheck-inonthedateofflightdeparture.IfpassengerrequestsCSNtoacceptcheckedbaggageinadvance,hecouldmakeanappointmentinadvance.

8.2.1.3 CSNshallattachabaggagetagtoeachpieceofpassengerscheckedbaggage,andgiveabaggageidentificationtagtopassenger.Self-carebaggageafterweighedtogetherwithcheckedbaggageandenteredintoticketrespectivelyandattachedaself-carebaggagetag,istakencareofbypassengerinthepassengercabin.

8.2.1.4 TheweightandsizeofcheckedbaggageshallnotexceedCSNsrestrictions;thoseexceedingsuchrestrictionsshall

becarriedascargo.8.2.1.5 Passengershouldattachnameorotherpersonalmarkto

thecheckedbaggagebeforecheckingitin.8.2.1.6 Checkedbaggagemustbewellpacked,lockedandbound,

andmustbeableendureacertainamountofpressure,andcanbesafelyloaded,unloadedandcarriedundernormaloperationconditions,andshouldmeetthefollowingrequirements:



37/73


REV 041) Suitcaseandhandbagsandsoonmustbelocked;2) Itsnotallowedtoboundmorethantwopiecesofbaggage

intoonepiece;3) Itsnotallowedtoattachotheritemstobaggage;4) Bamboobaskets,netbags,grassstrings,grassbagsandso

onarenotallowedtobeusedaspackingmaterials;5) Passengersname,detailedaddressandtelephonenumber

shouldbewrittenonbaggage.8.2.1.7 Checkedbaggagewill,wheneverpossible,becarriedon

thesameaircraftasyou,unlesswedecideforsafety,securityoroperationalreasonstocarryitonalternativeflight.IfpassengerscheckedbaggageiscarriedonasubsequentflightCSNwilldeliverittopassenger,unlessapplicablelawrequirespassengertobepresentforcustomsclearance.

8.3 FreebaggageallowanceThis chapter has been updatedPlease refer to Baggage Rules

8.3.1 Thefreebaggageallowanceforbaggage(includecheckedandunchecked)isdeterminedbytheclasspaid(andnotbytheclassactuallytraveled).

8.3.1.1 Weightconcept1 Toadultsandthechildrenwhopayapplicablechildrenfare,

thefreeallowanceforwhoareentitledtotravelinFirstclassis40kg;travelinBusinessclassis30kg;andtravelinEconomicclassis20kg.

2 Infantsnotentitledtoaseatshallonlybeallowed1checkedorcarryonfullycollapsiblestroller/pushchairor



38/73


REV 04infantscarryingbasket,whichmaybecarriedinthe

passengercabinsubjecttotheavailabilityofspace.3 Eachpassengershallcarrynomorethanonehand-carry

baggagewhichmustnotexceed10kginweightandthethreedimensionsshallnotexceed20cm,40cmand55cm.Suchbaggagecanbeplacedinthebaggagecabin.

8.3.1.2 PiececonceptThepiececonceptwhichappliestocarriageto/fromtheUnitedStatesorCanadaarespecifiedasfollowing:

1 Thefreeallowanceforadultsorchildrenwhoareentitledtotravelinfirstandbusinessclassistwopieces,forwhichthesumofthethreedimensionsmustnotexceed158cm(62inches)foreachpiece,andtheweightofeachpiecemustnotexceed32kg(70pounds).Thefreeallowancefor

passengerswhoareentitledtotravelinpremiumeconomyoreconomyclassistwopieces,forwhichthesumofthethreedimensionsmustnotexceed158cm(62inches)foreachpiece,andtheweightofeachpiecemustnotexceed23kg(50pounds).

2 Thefreebaggageallowanceforinfantsnotentitledtoaseatisonecheckedbag(piece),thesumofthethreedimensionsnottoexceed115cm,plusonecheckedorcarryonfullycollapsiblestroller/push-chairorinfantscarryingbasketorinfantscarseat.

3 Asinglepieceofbaggagemustnotexceed45kg(100pounds).Thepiececonceptwhichappliestocarriageto/fromthe



39/73


REV 04Europe(excludingCSN-operatedflightsto/fromRussiaandMiddleAsia)arespecifiedasfollowing:

1 Thefreeallowanceforadultsorchildrenwhoareentitledtotravelinbusinessclassisthreepieces;forthosein

premiumeconomyclass,twopieces;forthoseineconomyclass,onepiece.Thesumofthethreedimensionsofeach

piecemustnotexceed158cm(62inches)foreachpiece,andtheweightofeachpiecemustnotexceed23kg(50

pounds).2 Thefreebaggageallowanceforinfantsnotentitledtoaseat

isonecheckedbag(piece),thesumofthethreedimensionsnottoexceed115cm,plusonecheckedorcarryonfullycollapsiblestroller/push-chairorinfantscarryingbasketorinfantscarseat.

8.3.1.3 Freebaggageallowanceforpassengerswhopurchasethemixedtravelclasswillbetheapplicabletorespectiveclass.

8.3.1.4 Whentwoormorepassengers,travelingasonepartytoacommondestinationorpointofstopoverbythesameflight,presentthemselvesandtheirbaggagefortravelatthesametimeandplace,theywillbepermittedatotalfree

baggageallowanceequaltothecombinationoftheirindividualfreebaggageallowance.

8.3.1.5 Freeallowanceforpassengerswhotraveldomesticflightwhichisapartoftheinternationalflightwillbetheapplicabletotheaccordinginternationalflight.

8.3.1.6 Freeallowanceforpassengerswhovoluntarilychangethe01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -39-


40/73


REV 04travelclasswillbetheapplicabletonewclass.Freeallowanceforpassengerswhoinvoluntarilychangethetravelclasswillbetheapplicabletooriginalclass.

8.4 FreeHand-carrybaggage8.4.1 Weightandsize

Eachpassengerwhoisentitledtotravelinfirstclasscanbringtwopiecesofhand-carrybaggage,eachofwhichmustnotexceed5kginweight.Eachpassengerwhoisentitledtotravelinbusinessoreconomyclasscanbringonepieceofhand-carrybaggage,eachofwhichmustnotexceed5kginweight.Thesumofthethreedimensionsofeachpiecemustnotexceed115cm.Suchbaggagecanbe

placedinthebaggagecabinorundertheseatinthepassengercabin.

8.4.2 BulkybaggageObjectsnotsuitablefortransportinthecargocompartment(suchasdelicatemusicalinstrumentandthelike)willonly

beacceptedfortransportationinthepassengercabinasseat-takingbaggageandbetakencareofbypassenger,ifduenoticehasbeengiveninadvanceandpermissiongrantedbyCSN.Thetransportofsuchobjectsmaybechargedseparately.

8.4.3 Checkedbaggageandself-carebaggageofun-checkedbaggageshallbeweighedorpiece-calculatedtogetheratthetimeofcheck-in.CheckedbaggageisundercustodyofCSNduringthejourney,whiletheself-carebaggageshall

betakencareofbypassengerinthejourneyincludingstay01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -40-


41/73


REV 04intransitpoints.

8.5 Excessbaggage8.5.1 Theexcessbaggagemeanstotalweightor/andpiecesof

(checkedandunchecked)baggageexcessthefreeallowance.

8.5.2 BaggagecarriedinexcessofthefreebaggageallowancewillbechargedasCSNsregulations,andwillbecarriedafterCSNorCSNsauthorizedagenciesissueanexcess

baggageticket.8.6 Declarationandcharge8.6.1 GeneralRules8.6.1.1 Apassengermaydeclareavalueforcheckedbaggagein

excessofUSD30oritsequivalentperkilogram,andshallpayanapplicablecharge.

8.6.1.2 Nodeclarationvalueforpetwillbeaccepted.8.6.1.3 CSNwillchargeanfeeof5 ofextradeclaredvalue

exceedingthelimitationof8.6.1.1.8.6.2 CSNwillrefusetoacceptanexcessvaluedeclarationon

checkedbaggagewhenaportionofthecarriageistobeprovidedbyanotherCarrierwhodoesnotofferthefacility.

8.6.3 Thedeclarationforcheckedbaggagemustnotexceedtherealvalueofthebaggage.ThemaximumdeclaredvalueofeachpassengerisUSD5,000oritsequivalentvalueinothercurrencies.IfCSNdisagreeswithavaluedeclarationandthepassengerrefusestobechecked,CSNhastherighttorefusecarriage.



42/73


REV 048.7 PetsandGuideDogs8.7.1 Petsmeansuchlittleanimalsasdomesticdogs,cats,birds

andotherhouseholdpets.Iftheanimalistoosmallinsize(suchasmurinesorspectacularfish),ortoolargeinsize(thesizeofwhosecageexceedsthemaximumsizerestriction),andmaythereforecausehazardtothesafetyofcarriage,itwillnotbeacceptedfortransportation.Anywildandaggressiveanimalsuchassnakeswillnotbeacceptedfortransportation.Thecarrierhastherighttodeterminewhetherananimalcanbecarriedandthewayoftransportation,andhastherighttorestrictthenumberof

petsonaplane.8.7.2 PetmaybeacceptedforcarriagesubjecttoCSNs

Regulationsonlywhen:8.7.2.1 Properlycratedandaccompaniedbyvalidvaccination

certificates,entrypermitsandotherdocumentsrequiredbyThePeoplesRepublicofChinaandcountriesofentryortransit.

8.7.2.2 With the advance agreement of CSN and other Carriersconcerned.

8.7.3 Guidedogmeansadogtrainedtoleadtheblindorassistthedeaf(Suchpassengershallprovideanevidencedbyamedicalcertificate.)whenifaccompaniespassengerwithimpairedvisionorhearingdependentuponsuchdog.

8.7.4 ThecarriageofguidedogsshallbedealtinaccordancewithProvision8.7.2.Guidedogs,iftheymeettherequirementsoftheCSN,mayaccompanyinpassenger



43/73


REV 04cabinthedisabledeligibletotravel.Thedisabledeligibletotravelshallprovidetheidentityandquarantineproofsforguidedogs.Guidedogs,togetherwithitscageandfoodcanbecarriedforfree,withouttakingupthefree

baggageallowance.8.7.5 Acceptanceforcarriageofanimals(includeguidedogs)is

subjecttotheconditionsthatthepassengerassumesfullresponsibilityforsuchanimalunlessduetoCSNsfaults.CSNshallnotbeliableforinjurytoorloss,delay,sicknessordeathofsuchanimalintheeventthatitisrefusedentryintoorpassagethroughanycountry,stateorterritory

8.7.6 Thepassengerisfullyliableforalldamagesorinjurieswhichapetmightcausetootherpassengersorcrewmembers.

8.7.7 CSNwillhavenoliabilityinrespectofanysuchanimalnothavingallthenecessaryexit,entry,healthandotherdocumentswithrespecttotheanimal'sentryintoor

passagethroughanycountry,stateorterritory.8.7.8 CSNmayrefusetoacceptthecarriageofpetandguide

dogonnon-stoplong-haulflightorsomespecifictypeofaircraftduetotheunsuitability.

8.8 Deliveryofcheckedbaggage8.8.1 Passengershallcollecthisbaggageassoonasitis

availableforcollectionatplacesofdestinationorstopover.Atthetimeofcollection,passengershallshowhisorheridentificationtag,orbaggagecheckifCSNrequires.



44/73


REV 048.8.2 WithCSNsconsent,passengercancollecthisbaggageat

stopoverundertheagreementofCSN,theunsuedpaymentoftheexcessbaggagewillnotberefunded.

8.8.3 Ifthepassengerdoesnotcollecthisbaggageintime,CSNwillchargethepassengerbaggagekeepingfee.CSNhastherighttodealwiththeperishableitemsinpassengers

baggage24hoursafterthearrivalofthebaggage.8.8.4 CSNisundernoobligationtoascertainthatthebearerof

thebaggageidentificationtagisentitledtodeliveryofthebaggageandCSNisnotliableforanyloss,damage,orexpensearisingoutoforinconnectionwithsuchdelivery.

8.8.5 Ifapersonclaimingthebaggageisunabletoidentifythebaggagebythebaggageidentificationtag,CSNwilldeliverthebaggagetosuchpersononlyonconditionthatheorsheestablishestoCSNssatisfactionhisorherrightthereto.AndifrequiredbyCSN,suchpersonshallfurnishadequatesecuritytoindemnifyCSNforanyloss,damageorexpensewhichmaybeincurredbyCSNasaresultofsuchdelivery.

8.8.6 Acceptanceofbaggagebythebearerofthebaggagecheck,withoutcomplaintatthetimeofdelivery,isprimafacieevidencethatthebaggagehasbeendeliveredingoodconditionandinaccordancewiththecontractofcarriage.

8.9 Un-deliveredBaggageIfbaagageisnotcollectedafter90daysfromthenextdayofbaggagesarrival,CSNhastherighttoprocessitaccordingtotheregulationsonun-deliveredbaggage.



45/73


REV 048.10 ProcessingofAbnormalCarriageofBaggage8.10.1 Intheeventofdelay,lossordamageinthecarriageof

baggage,CSNandCSNsauthorizedgroundhandlingagency,togetherwithpassenger,shouldfillupaRecordFormofAccidentsofBaggageCarriage,checkoutthesituationandreasons,andreporttheresultsofinvestigationtopassengeranddepartmentsconcerned.Ifcompensationforbaggagehappens,itcanbeprocessedatthejourneysorigin,stopoverordestination.

8.10.2 IfthecheckedbaggagefailstoarriveinthesameflightwiththepassengerduetoCSNreasonsandtherebycauseinconvenienceforpassengerslife,CSNshouldgiveappropiatecompensationforpassengerstemporarylifeuse.

8.11 Compensationforbaggage8.11.1 CompensationLimit8.11.1.1 AccordingtoMontrealConvention,intheeventof

baggageperishment,loss,damageordelaythathappensduringinternationalbaggagecarriage,thecompensationlimit

for

each

passenger

is

1131

special

withdrawal

rights.

ThisConventionhasbeenineffectinthePeoplesRepublicofChinasinceJuly31,2005;anditsmodifiedliabilitylimithasbeenineffecttoallparticipatingcountriessinceDecember30,2009.

8.11.1.2 Iftheweightofthebaggageisnotrecordedonthebaggagecheck,itispresumedthatthetotalweightofthe



46/73


REV 04checkedbaggagedoesnotexceedtheapplicablefree

baggageallowancefortheclassofserviceconcerned,asprovidedinCSNsRegulations.

8.11.1.3 Inthecaseofcheckedbaggageahighervalueisdeclaredpursuantto8.5.1,theliabilityofCSNshallbelimitedtosuchhigherdeclaredvalue.Butifthedeclarationvalueishigherthantherealvalueofsuchbaggage,compensationwillnotexceedtherealvalue.

8.11.2 Timelimitationonclaimsandactions8.11.2.1 Noticeofclaims

1 No action shall lie in the case of damage to checkedbaggageunlessthepersonentitledtodeliverycomplainstoCSNforthwithafterthediscoveryofthedamage,and,atthe latest, within seven working days from the date ofreceipt; and in the case of delay, unless the complaint ismade at the latest within twenty-one working days fromthedateonwhichthebaggagehasbeenplacedathisorherdisposal.Everycomplaintmustbemadeinwritinganddispatchedwithinthetimesaforesaid.

2 Anyclaimsshouldberaisedinwrittenformwithintimelimit,ornocompensationshouldberaisedtowardsCSN.

8.11.2.2 Anyrighttodamagesshallbeextinguishedifanactionisnotbrought within two years reckoned from the date ofarrival at the destination or from the date on which theaircraftoughttohavearrived,orfromthedateonwhichthecarriagestopped.



47/73


REV 04Article9 Schedules,ChangesandCancellationsofFlights9.1 Schedules9.1.1 CSNundertakestouseitsbesteffortstocarrythe

passengerandhisorherbaggagewithreasonabledispatchandtoadheretopublishedschedulesineffectonthedateoftravelinaccordancewiththeconditionsspecifiedinthePassengerTicketandBaggageCheck.

9.1.2 Exceptinthecaseofitsactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatdamagewouldprobablyresult,CSNshallnotbeliableforerrorsoromissionsintimetablesorotherpublishedschedules.AdditionallyCSNshallnotbeliableforrepresentationsmadebyemployees,agentsorrepresentatives

of

CSN

as

to

the

dates

or

times

of

departureorarrivalorastotheoperationofanyflight.

9.1.3 Theflighttimesandaircrafttypesshownintimetablesmaychangebetweenthedateofpublicationandthedate

passengeractuallytravel.CSNdonotguaranteethemtopassengerandtheydonotformpartofcontractwithCSN.

9.1.4

BeforeCSN

accept

passengers

reservation

for

aflight,

CSNwillnotifythepassengerofthescheduledflighttimeineffectasofthattime,anditwillbeshownonTicket.ItispossibleCSNmayneedtochangethescheduledflighttimesubsequenttotheissuanceoftheTicket.IfpassengerprovideCSNwithcontactinformation,CSNwillendeavortonotifythepassengerofanysuchchanges.



48/73


REV 04If,afterticketpurchaseCSNmakeasignificantchangetothescheduleflighttime,whichisnotacceptabletothe

passenger,andCSNareunabletobookthepassengeronanalternateflightwhichisacceptabletopassenger,passengerwillbeentitledtoarefundinaccordancewithArticle10.2theregulationofinvoluntaryrefund.

9.2 Cancellation,ChangesofFlightsForthefollowingreasons,schedulesaresubjecttocancel,terminate,change,ordelaywithoutnotice:

9.2.1 Anygovernmentlegalprovision,regulation,order,demandorrequirement;or

9.2.2 Forsecurityofflight;or9.2.3 Duetocircumstancesbeyonditscontrolorunable

foreseen.9.3 CSNcancelsordelaysflightsduetoanyofthereasons

providedinProvision9.2,andthereforefailstoprovidereservedseat(includingthereservedclass),orfailstostopatpassengersstopoverordestination,orcausesamis-connectionwiththereservedconsecutiveflight,CSNshouldappropriatelyconsiderpassengersreasonableneedsandtakeoneormoreofthefollowingmeasures:

9.3.1 ArrangeavailableseatonsubsequentCSNflightsforpassenger;

9.3.2 Makeendorsementaftergettingconsentfrompassengerandcarrierconcerned;

9.3.3 Refundaccordingtorulesofinvoluntaryrefund.9.4 RemediesprovidedinProvision9.3arealltheoptionsfor01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -48-


49/73


REV 04passengers.UnlessotherwiseprovidedintheConvention,CSNwillhavenootherliability.

9.5 CSNwilltakeallmeasuresthatcouldreasonablyberequiredtoavoiddelayincarryingpassengerandhis

baggage.CSNshallnotbeliableifitprovesthatCSNhastakenallmeasuresthatcouldreasonablyberequiredtoavoidthedamageorthatitwasimpossibleforCSNtotakesuchmeasures.



50/73


REV 04Article10 ChangestoPassengertickets10.1 InvoluntaryChange10.1.1 Ifsuchunpredictablenon-CSNreasonsasweather,air

trafficcontrolcauseCSNflightscancellation,advancement,delay,change,mis-connection,orfailureto

providereservedseats,CSNshouldconsiderpassengersreasonablerequestsandtakeoneofthefollowingmeasures:

10.1.1.1 ArrangeonpriorityavailableseatsonCSNflightsforpassengers;

10.1.1.2 Makeendorsementafteragreedbypassengersandcarriersconcerned.

10.1.2 IfsuchCSNreasonsasaircraftmaintenace,flightreadjustmentcauseCSNflightscancellation,advancement,delay,change,mis-connection,orfailureto

providereservedseats,CSNshouldconsiderpassengersreasonablerequestsandtakeoneofthefollowingmeasures:

10.1.2.1 ArrangeonpriorityavailableseatsonCSNflightsforpassengers;

10.1.2.2 Makeendorsementafteragreedbypassengersandcarriersconcerned;

10.1.2.3 Changetheroutelistedonoriginalticket,andarrangepassengerstoarriveatdestinationorstopoverpointviaCSNorothercarriersflights,orviaothermeansoftransporationmutuallyagreed.Overpaidamountofticket



51/73


REV 04fare,excessivebaggagefeeandotherservicechargeswill

bereturned,whiledeficiencyofsuchfaresandchargeswillbeignored.

10.2 Voluntarychangeofclass(includecompartmentchangeandclasschangeinthesamecompartment)Ifpassengersrequirechangingclassesaftertheirpurchase,CSNanditsagentsshallhandleitpositivelyontheconditionthatthereareseatsavailableandtimepermitted.Thedifferenceshallbepaidbypassengeriftheclasschangecausetoahigherfare,andtheticketshallbevoluntarilyrefundediftheclasschangecausetoalowerfare.

10.3 VoluntaryChangeofFlight,DatePassengers

request

of

changing

flight

or

date

after

their

purchaseshallbehandledinaccordancewiththeeffectiverulesforpublishedorspecialfares.

10.4 Endorsment10.4.1 Intheeventofinvoluntarychangeofcarrierforpassenger,

endorsementfomalitiesshallbedoneafteragreedbypassengerandcarrierconcerned.

10.4.2 Intheeventofvoluntarychangeofcarrierrequestedbypassenger,CSNcanmakeendorsementwhenallthefollowingrequirementsaremet:

10.4.2.1 Passengersapplicablefaredoesnothaveendorsementrestrictions.



52/73


REV 0410.4.2.2 Thecarriertobechangedintomusthavehassignedan

interlineagreement,andcanissueorreceiveticketsmutuallywithCSN.

10.4.3 Whenpassengerdoesnotmeetalltheaboverequirementsanddemandschangeofcarrier,itshallbeprocessedaccordingtorulesofvoluntaryrefund.

10.4.4 UnlessspeciallyauthorizedbyCSN,CSNssalesagenciesarenotallowedtodoendorsementformailitiesfor

passenger.



53/73


REV 04

Article11 Refunds11.1 GeneralRules11.1.1 OnfailurebyCSNtoprovidecarriageinaccordancewith

thecontractofcarriage,orwhereapassengerrequestsavoluntarychangeofhisorherarrangements,refundforanunusedticketorportionthereofshallbemadebyCSNaccordingtoCSNsRegulations.

11.1.2 Exceptinthecaseoflosttickets,refundswillonlybemadeonsurrendertoCSNofthepassengercouponor

passengerreceiptandsurrenderofallunusedflightcoupons,andtheconjunctionticketsifany.Forelectronictickets,refundmustbeappliednotlaterthan13monthsafterthedateofcommencementoftravelorthedateofissuance(forallfirstflightcouponunusedticket).ApplicationforrefundwillonlybeacceptedwhenthecouponsstatusisOPENFORUSE,andwithpayment

proofprovidedbypassenger.11.2 Personreceivingrefundedfares11.2.1 CSNshallbeentitledtomakerefundtotheperson

namedintheticket.11.2.2 Ifatickethasbeenpaidforbyapersonotherthanthe

passengernamedintheticket,andCSNhasindicatedontheticketthatthereisarestrictiononrefund,therefundwillbemadeonlytothepersonpayingfortheticketortothatpersonsorder.



54/73


REV 0411.2.3 Passengerorsponsorwhorequeststherefundshallpresent

hisorhervalididentitycertificate.Ifthepersonrequestingrefundisnotthepassengerorthesponsor,heorshemust

presenttheidentitycertificateofhimselforherselfandtheauthorizationfromthepassengerorsponsorinaddition.

11.2.4 Arefundmadepertainto11.1toanyonewhomrefundmaybemadeintermsof11.2.1,11.2.2or11.2.3shallbedeemedaproperrefundandshalldischargeCSNfromliabilityandanyfurtherclaimforrefund.

11.2.5 Whenrefundinganelectronicticket,passengerisrequiredtoprovideprinteditinerary.

11.3 TimelimitforrefundRefundmustbeappliednotlaterthan13monthsafterthedateofcommencementoftravelorthedateofissuance(forallfirstflightcouponunusedticket).Applicationforrefundwillnotbeacceptedafterthetimelimit.

11.4 Placeofrefund11.4.1 Onprinciple,refundofticketsandMCOshallbe

processedintheoriginalplaceofpayment;exchangedticketscanalsoberefundedintheplaceofexchange.Intheeventofinvoluntaryrefund,refundcanbeprocessedinCSNssalesofficeintheplaceoforginalpurchase,commencementofjourney,stopover,orbreakpointoftravel,orinCSNsauthorizedsalesagenciesintheplacewherethecauseofinvoluntaryrefundhappens.



55/73


REV 0411.4.2 Whenpassengerappliesforrefundinaplaceotherthan

theoriginalplaceofissuance,theCSNssalesofficewhichistoprocessrefundshallobtainauthorizationfromtheoriginalplaceofissuance,andrefundinthelocalcurrencyatthatdaysBBRaccordingtotherefundedamountprovidedbyoriginalplaceofissuance.

11.4.3 Whenpassengerholdinganopenticketappliesforrefund,refundmustbeprocessedintheoriginalplaceofissuance.

11.5 CurrencyAllrefundswillbesubjecttoGovernmentlaws,rulesandregulationsorordersofthecountryinwhichtheticketwasoriginallypurchasedandofthecountryinwhichtherefundisbeingmade.Refundswillnormallybemadeinthecurrencyinwhichtheticketwaspaidfor,orinanothercurrencyinaccordancewithCSNsregulations.

11.6 InvoluntaryrefundsInvoluntaryrefundmeansanyrefundappliedforby

passengerentitledtotravelonCSNsflightswhocannotbecarriedaccordingtocarriagecontractduetosuchuncontrollableorunpredictablereasonsasweather,airtrafficcontrol,aircraftmaintenance,flightreadjustment.InvoluntaryrefundcanbeprocessedatCSNssalesofficesintheplaceoforiginalpurchase,commencementof

journey,stopover,breakpointoftravel,oratCSNsauthorizedagenciesintheplacewherethecauseofinvoluntaryrefundhappens.



56/73


REV 0411.6.1 Involuntaryrefundabidesbythefollowingrules:11.6.1.1 Ifnoportionofthetickethasbeenused,anamount

equaltothefarepaidincludingtaxesandchargesshallberefunded,withoutchargingrefundfee;

11.6.1.2 Ifaportionofthetickethasbeenused,subtracttheamountofindividualorgroupfareontheusedsectorsandsubtracttheamountofusedtaxesandcharges,andrefundtheremainingamount.Therefundedamountshallnotbehigherthantheamountpaid.Norefundfeeshallbecharged.

11.6.1.3 Iftheflightlandsatanairportotherthantheappointedstopoverandflightofthesamedayiscancelled,andifthe

passengerdemandsforrefund,farefromthelandedairporttothedestinationatthesamediscountrateorsub-classwiththeoriginalpaidfareshallberefunded,buttherefundedamountshallnotbehigherthanthepaidamount;norefundfeeshallbecharged.Applicablecarrierfarefromlandedairporttodestinationshallbechosenon

priority.Iftherearenopublishedfaresfromlandedairporttodestination,fareofothermeansoftransportationfromlandedairporttodestinationshallberefunded.Wheretherearemorethanoneapplicablefaresofasamemeansoftransportation,themediumoneshallbechosen.

11.6.1.4 Changefeeshallbepaidbypassengerwhorequiresflightchangeofhis/herownwill.Whenthechangedflightisnot

performedasscheduled,theticketcanberefundedfreeof



57/73


REV 04chargewhilethepreviouslypaidchangefeeshallnotberefunded.

11.7 VoluntaryrefundRefundbeyondthelimitationsin11.6belongstovoluntaryrefund.

11.7.1 Voluntaryrefundabidesbythefollowingrules:11.7.1.1 Ifnoportionofthetickethasbeenused,anamountequal

tothefarepaid,lessanyapplicableservicechargesorcancellationfees;

11.7.1.2 Ifaportionofthetickethasbeenused,therefundwillbeanamountequaltothedifferencebetweenthefarepaidandtheapplicablefarefortravelbetweenthepointsforwhichthetickethasbeenused,andsubtractrefundfeesandnoshowfeesifany.

11.7.1.3 Specialregulationswillbeappliedtotheticketwithaspecialfarepaid.

11.8 RefundtoCreditCardorDebitCardAccountsRefundforTicketspaidwithcreditcardsordebitcardscanonlybecreditedtothecardaccountoriginallyusedfortheTicketpurchase.TherefundableamounttobepaidbyCSNwillbeinaccordancewiththeruleswithinthisarticleonly,onthebasisoftheamountoriginallypaidby

passengerandthecurrencyenteredintheticket.Iftheresanydifferenceofamountcausedbycurrencyexchange,

passengerisnotentitledtoclaimdamagestoCSN.



58/73


REV 0411.9 Whenrefundingaticketcombiningdifferentfares,refund

shallbeprocessedaccordingtothemostrestrictedrulesofappliedfares.

11.10 RefusalofrefundExceptforinvoluntaryrefund,departmentsconcernedshallrefusetorefundinanyoneormoreofthefollowingsituations:

11.10.1 Refundisappliedforafterthetimelimitofrefund;11.10.2 Passengerfailstopresentvalidcertificatesorticketsor

proofsonapplyingforrefund;11.10.3 Whentheapplicablefareofusedsectorsisequaltoor

higherthanthatofthewholejourney,theunusedsectorscannotberefunded;

11.10.4 Ticketisannotatednon-refundable.11.11 Onrefunding,passengerspaidbutunusedtaxesand

chargesshalberefundedtogether.Taxesandchargesofticketwhichisnon-refundableorhasnoapplicableremainingamountforrefundcanalsoberefundedalonewithoutextracharge,butmustberefundedbeforethetimelimitofrefund.

11.12 Refundduetopassengersillnessshallbeprocessedasvoluntaryrefund.

11.13 Unlessotherwisespecified,childrenshallbechargedthesamerefundfeeasadults,andinfantsareexemptfromrefundfee.



59/73


REV 04

Article12 ConductAboardAircraft12.1 Ifpassengerconductshimselforherselfaboardtheaircraft

soastoendangertheaircraftoranypersonorpropertyonboard,orobstructsthecrewintheperformanceoftheirduties,orfailstocomplywithanyinstructionofthecrew,orbehavesinamannertowhichotherpassengersmayreasonablyobject,CSNmaytakesuchmeasuresasitdeemsnecessarytopreventcontinuationofsuchconduct,includingrestraintofthepassenger.Passengermaybedisembarkedandrefusedonwardcarriageatanypointand

passengermaybeprosecutedforoffencescommittedonboardtheaircraft.

12.2 Passengermaynotoperateaboardtheaircraftportableradios,electronicgames,laptopcomputer,digitalcameraortransmittingdevicesincludingradiocontrolledtoysandwalkie-talkies.ThepassengershallnotoperateanyotherelectronicdevicesonboardwithoutCSNspermission,exceptthatportablerecorders,hearingaidsandheart

pacemakersmaybeused.12.3 Non-SmokingFlights

AllCSNflightsarenon-smokingflights.Smokingisprohibitedinallareasoftheaircraft.

12.4 RestrictiononAlcoholicDrinksWhileaboardaircraft,passengerisnotallowedtodrinkanyalcoholicdrinksotherthanthoseprovidedbyCSN.



60/73


REV 0412.5 SeatBeltsCompulsory

Whileinseatonboardtheaircraft,passengerhastheobligationtofastenhisorherseatbeltduringtheentireflight.



61/73


REV 04Article13 RefusalandLimitationofCarriage13.1 CSNmayrefusecarriageofanypassengerorpassengers

baggageforreasonsofsafetyorif,intheexerciseofitsreasonablediscretion,CSNdeterminesthat:

13.1.1 Thecarriageisprohibitedbyanyapplicablelaws,regulations,orordersoftheState;or,

13.1.2 Passengerdoesnotabidebythelaws,regulations,orordersoftheState,ordoesnotabidebyCSNsregulations;or,

13.1.3 Passengerrefusestosubmittosecuritycheckconductedbygovernment,airportorcarrier;or,

13.1.4 Passengerfailstobeproperlydocumentedaccordingtoconcernedlaws,regulations,orders,requests,orrequirementsoftravelconditions;or,

13.1.5 Passengerrefusestocomplybytheinstructionsonlimitationofexitseatsmadebycabincrewofstaffofauthorizedcompanyandformulatedbyoperatingcompany;or,

13.1.6 Passengerdoesnotcomplybyinstructionsofcabincrew;or,

13.1.7 Exitseatistheonlyseatsuitableforpassengerduetopassengersphysicaldisablity;or

13.1.8 SuchactionisnecessaryduetoreasonsofweatherorotherreasonsuncontrollableforCSN;or,

13.1.9 Theapplicablefareoranychargesortaxespayable



62/73


REV 04havenotbeenpaid,orthepassengerscreditpaymenthasnotbeenhonored;or,

13.1.10 Theticketpresentedbythepassengerhasbeenacquiredunlawfullyorhasbeenpurchasedfromanentityotherthantheissuingcarrieroritsauthorizedagent,orhasbeenreportedasbeinglostorstolen,oriscounterfeitedoranyflightcouponhasbeenchangedbyanyoneotherthanCZoritsauthorizedagent,orthecouponisaltered;or,

13.1.11 Thepersonpresentingtheticketcannotprovethatheorsheisthepersonnamedintheticket;or,

13.1.12 Passengerisover9months(36weeks)pregnant;or,13.1.13 Passengerislessthan14daysold;or,13.1.14 Theconduct,age,ormentalorphysicalstateofthe

passengerissuchastounsuitableforairtravel,orcausediscomfortormakehimselforherselfobjectionabletootherpassengersorinvolveanyhazardorrisktohimselforherselfortootherpersonsortoproperty;or,

13.1.15 Passengerhasbeendiagnosedwithseriousinfectiousdisease,andfailstopresentanymedicalproofthatnecessarymeasurehavebeentakentopreventinfectingothers;or,

13.1.16 CSNdeterminesthatpassengermaybeunabletocomprehendoroperatesafetyinstructionsundertheir

physicalormentalconditionswithoutassistancefromflightattendants;or,



63/73


REV 0413.1.17 Passengersconductmayendangertheirselves,cabincrew

orotherpassengersduetomentaldisability;or13.1.18 Passengerhastracesofbeingdrunkorhavingdrugabuse;

or,13.1.19 Passengerisorappearstobeintoxicated;or,13.1.20 Passengerrequiresintravenousinjection;or,13.1.21 Passengerhasillodourduetoreasonsotherthandisability

orillness;or,13.1.22 Passengersdressingmaycausediscomforttoother

passengers;or,13.1.23 Stretcherpassengerdoesnotmeetthesafetyrequirements

ofpassengercarriage;or,13.1.24 Passengermayseekimmigrationintransitcountry,ormay

destroytheircertificatesordocumentsduringflight,orpassengerfailstosubittheirtraveldocumentsortheircopiestocabincrewaccordingtorequirementsofcarrierconcerned;or,

13.1.25 Passengersconduct,onpurposeornot,mayendagerthesafetyofaircraftorpassengersonboard.

13.2 ArrangementforpassengerswhosecarriagehasbeenrefusedDuringCSNsrunningandoperation,whenrefusalof

passengercarriagehappens,departmentsofcarriageserviceshalltreatthepassengerswhosecarriagehasbeenrefusedconsequentiallyaccordingtoCSNsPassengerSalesManualandGroundServiceandHandlingManual.



64/73


REV 0413.3 LimitationonCarriage

Unlessotherwisedstipulatedbygovernmentdocumentsordocumentsorsportsmeetingforthedisabled,unaccompaniedchildrenbetween5to12yearsold,illordisabledpassengers,pregnantwomen,blindordeaf

passengers,orcrimesuspectscanonlybecarriedwhenCSNsconcernedregulationsaremet,andwhenithas

beenagreedbyCSNandCSNhasmadearrangementswhennecessary.



65/73


REV 04

Article14 ArrangementsforAdditionalServices14.1 If CSN makes arrangements forpassenger with any third

partytoprovideanyservicesotherthancarriagebyair,orifCSNissuesaticketorvoucherrelatingtotransportationorservices (other than carriageby air)providedby a third

party, such as ground transportation, hotel reservations orcarrental,CSNdoessoonlyaspassengersagentandCSNtakesnoresponsibilityfortheavailabilityorthequalityofsuchservices.Thetermsandconditionsofthethirdpartyserviceproviderwillapply.

14.2 IfCSNprovidesgroundtransportationforpassenger,theseConditions of Carriage shall not apply to such groundtransportation.



66/73


REV 04Article15 AdministrativeFormalities15.1 Thepassengershallbesolelyresponsibleforcomplying

withalllaws,regulations,orders,demandsandtravelrequirementsofcountriestobeflownfrom,intoorover,andwithCSNsRegulationsandinstructions. CSNshallnotbeliableforanyaidorinformationgivenbyanyagentoremployeeofCSNtoanypassengerinconnectionwithobtainingnecessarydocumentsorvisasorcomplyingwithsuchlaws,regulations,orders,demands,andrequirements;orfortheconsequencestoanypassengerresultingfromhisorherfailuretoobtainsuchdocumentsorvisasortocomplywithsuchlaws,regulations,orders,demands,requirements,rulesorinstructions.

15.2 Thepassengershallpresentallexits,entry,healthandotherdocumentsrequiredbylaws,regulations,orders,demandsorrequirementsofthecountriesconcerned,and

permitCSNtotakeandretaincopiesthereof. CSNreservestherighttorefusecarriageofanypassengerwhohasnotcompliedwithapplicablelaws,regulations,orders,demandsorrequirementsorwhosedocumentsdonotappeartobeinorder,orwhodoesnotpermitCSNtotakeandretaincopiesthereof.

15.3 ThepassengeragreestopaytheapplicablefarewheneverCSN,onGovernmentorder,isrequiredtoreturna

passengertohisorherpointoforiginorelsewhere,owingtothepassengersinadmissibilityintoacountry,whether



67/73


REV 04oftransitorofdestination.CSNmayapplytothepaymentofsuchfareanyfundspaidtoCSNforunusedcarriage,oranyfundsofthepassengerinthepossessionofCSN.ThefarecollectedforcarriagetothepointofrefusalofentryordeportationwillnotberefundedbyCSN.

15.4 IfCSNisrequiredtopayordepositanyfineorpenaltyortoincuranyexpenditurebyreasonofthepassengersfailuretocomplywithlaws,regulations,orders,demandsandtravelrequirementsofthecountriesconcernedorto

producetherequireddocuments,thepassengershallondemandreimbursetoCSNanyamountsopaidordepositedandanyexpendituresoincurred. CSNmayusetowardssuchexpenditureanyfundspaidtoCSNforunusedcarriage,oranyfundsofthepassengerinthe

possessionofCSN.15.5 Ifrequired,thepassengershallattendinspectionofhisor

herbaggage,checkedorunchecked,bycustomsorothergovernmentofficials.CSNisnotliabletopassengerforanylossordamagesufferedbythepassengerthroughfailuretocomplywiththisrequirement.

15.6 Thepassenger shall submit to any security checksbygovernmentorairportofficialsorbyCSN.



68/73


REV 04

Article16 PassengerServices16.1 Unlessotherwisespecified,in-flightmealsshallbe

providedbyCSNfreeofcharge.However,CSNmaychargeextrafeestoservicesbeyondthestipulatedvarietiesandquantityaccordingly.

16.2 Exceptasotherwisespecified,CSNdoesnotprovidegroundtransferservicewithinairportareasorbetweenairportsorbetweenairportsandtownterminals.CSNisnotliablefortheactsoftheproviderofsuchgroundtransferservices. CSNwillnotbeliablefortheactsoromissionsofanythingdonebyanagentorrepresentativeofCSNinassistingthepassengertomakearrangementsforsuchtransferservice.

16.3 Passenger shall pay for expenses of hotelaccommodationattheconnectionpoint.

16.4 If illness happens topassenger during air carriage, CSNshall take active measures and do itsbest to save the

passenger.16.5 Servicesforabnormalflights16.5.1 Iffightsaredelayedorcancelledatoriginduetosuch

reasonsasaircraftmaintenance,flightreajustment,orflightcrew,CSNshallprovideaccommodationsto

passengersaccordingtoregulationsconcerned.16.5.2 Ifflightsaredelayedorcancelledatorigindueto

non-CSNreasonsincludingbutnotlimitedtoweather,01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -68-


69/73


REV 04accidents,airtrafficcontrol,airport,orpassengers,CSNshallassistpassengersarrangeaccommodationsonpassengersownexpenses.

16.5.3 Ifflightsaredelayedorcancelledattrasitpointduetoanyreason,CSNshallprovideaccommodationstotransit

passengers.16.5.4 Whenflightsaredelayedorcancelled,CSNandCSNs

groundserviceagenciesshallexplainandinformpassengerpromptlyaboutthelatestinformationofflightsdelayorcancellation.



70/73


REV 04

Article17 LiabilityforDamage17.1 CarriageconductedbyCSNissubjecttotherulesand

limitationsrelatingtoliabilityestablishedbytheConventionunlesssuchcarriageisnotinternationalcarriagetowhichtheConventionapplies.

17.2 IncarriagewhichisnotinternationalcarriagetowhichtheConventionapplies:

17.2.1 CSNshallbeliablefordamagetoapassengerorhischeckedbaggageonlyifsuchdamagehasbeencausedbyCSNsactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatsuchdamagewouldprobablyresult.

17.2.2 Exceptinthecaseofactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatsuchdamagewouldprobablyresult,theliabilityofCSNwithrespecttoeachpassengerfordeath,woundingorother

bodilyinjuryshallbelimitedtotheapplicablelaw.17.3 Totheextentnotinconflictwiththeforegoingand

whetherornottheConventionapplies:17.3.1 CarriageconductedbyCSNandothercarriersaccording

tooneticketorconsecutiveticketsshallberegardedasasinglecarriage.CSNisliableonlyfordamageoccurringonitsownoperatingflight.CSNissuingaticketorcheckingbaggageoverthelinesofanothercarrierdoessoonlyasagentforsuchothercarrier.Nevertheless,withrespecttocheckedbaggage,passengermaymakeaclaim



71/73


REV 04againstthefirstorlastcarriershownontheticketor

baggagecheck.17.3.2 CSNisnotliablefordamagetouncheckedbaggageunless

suchdamageiscausedbyCSNsactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatsuchdamagewouldprobablyresult.

17.3.3 CSNisnotliableforanydamagearisingfromitscompliancewithanylawsorGovernmentregulations,ordersorrequirements,orfromfailureofthepassengertocomplywiththesame.

17.3.4 If the weight of thebaggage is not recorded on thebaggagecheck,itispresumedthatthetotalweightofthechecked baggage does not exceed the applicable free

baggage allowance for the class of service concerned, asprovided in these Conditions. If in the case of checkedbaggage a higher value is declaredpursuant to 8.6.1, theliability of CSN shallbe limited to such higher declaredvalue.

17.3.5 CSNsliabilityshallnotexceedtheamountofprovendamages.CSNshallfurthermorenotbeliableforindirectorconsequentialdamages.

17.3.6 CSNisnotliableforinjurytoapassengerorfordamagetoapassengersbaggagecausedbypropertycontainedinsuchpassengersbaggage.AnypassengerwhosepropertycausesinjurytoanotherpersonordamagetoanotherpersonspropertyortothepropertyofCSNshall



72/73


REV 04indemnifyCSNforalllossesandexpensesincurredbyCSNasaresultthereof.

17.3.7 IfitemsattachedtoorwithincheckedbaggageaslistedinProvision8.1.2arelostordamaged,CSNisonlyliableaccordingtothelimitationofdamageforgeneralchecked

baggage.17.3.8 Ifapassengeriscarriedwhoseageormentalorphysical

conditionissuchastoinvolveanyhazardorrisktohimselforherself,CSNshallnotbeliableforanyillness,injuryordisability,includingdeath,attributabletosuchconditionorfortheaggravationofsuchcondition.

17.4 InternationalcarriageasdefinedintheConvention,issubjecttotheliabilityrulesoftheConvention.WhereinternationalcarriageisnotsubjecttotheliabilityrulesoftheConvention,CSNsliabilityforanydamagewithrespecttothecarriageofpassengersandbaggage,shallbeassetforthintheMontrealConvention.



73/73


REV 04

Article18 EffectivenessandModification18.1 TheseConditionscomeintoeffectonthedateof

publication,meanwhileTheGeneralCo

csn general conditions of international carriage for passenger & baggage

Documents