Common Service Center

CSC is front-end delivery points for Govt, pvt & social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-India basis. CSC scheme to provide front-end delivery points for Government, private and social sector services

STATE DATA CENTRE

STATE WIDE AREA NETWORK (SWAN)

3 INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN

COMMON SERVICE CENTRES (CSC)

Common Service Centers (CSC)

► Govt of India under NeGP (National eGovernancePlan program proposed to setup 1 lakhs CommonServices Centers (CSC) in rural parts across thecountry in PPP mode

► NeGP envisions “web-enabled Anytime, Anywhereaccess” to information & services in rural India,through 3 infrastructure pillars

CSC-SPV (1/2)

DIT State Government

SPV (Chairman-Secy, DIT)

District eGov Society

CSC Entrepreneur/ VLE

(Private Individual)

ORGANISATIONAL STRUCTURERole of CSC-SPV

►Ensure systemic viability & sustainability of CSC Scheme

►Monitor achievements of the outcomes by the CSCs

►Enable delivery of G2C and B2C services through CSCs

►Provide a standardized framework for collaborative decision making

►Catalyze & maintain content aggregation on an on-going basis

►Build stakeholder capacity

CSC Scheme & Current Status of CSCs

Transaction Volume

► For the month of January 2015, CSCs Pan

India amount to Approx 400 lacs transactions

► Special Purpose Vehicle incorporated for CSCScheme on 16th July 2009

► Target of 1 CSC for every 6 villages (100,000+ CSCs)

► New Scheme Propose to cover 1CSC in everyPanchayat

► Estimated Services Portfolio: 1/3 G2C & 2/3 B2C

► G2C services expected to be ramped up over 4 years

As on 30th

January 2014

CSCs Operational Over 1.40 Lacs across India

CSCs

► Delivering governmentservices in urban/ruralareas by establishingcloser links betweenGovernment & Citizens

BENEFITS TO CITIZENS

BENEFITS TO Government / Centres

► Greater exposure to otherproducts & services offeredthrough the centre. E.g. greaterawareness of students aboutthe courses offered through thecentres

► Increase administrativeefficiency and providecost-effective access toGovernment Services

Benefits of Common Service Centers

► Timely delivery of criticalinformation & servicesthrough structuredsystem to manage issuesof health, Education etc…

► Create new/ additionalrevenue stream for thecentre. As the services arerolled out on commissionper transaction basis

► Delivering essentialgovernment services such asPAN Card, Election ID, UIDetc.

Citizens can access services through Internet

Rural / Urban users can use services through CSC

Centres

Internet

Common Service Centres (CSC)

State Data Centre

SHQCollector’s Office

Tehsil / Taluks

Application Layer

REGISTRATION

TRANSPORT

MUNICIPALITIES .......

UIDAI

State Wide Area Network (SWAN)

Govt. Deptts & Ministeries (including Sub-ordinate offices)

STA

TE

PO

RTA

L

Govt. Service Delivery Mechanism

Common Service Center - Infrastructure► 100 – 150 sq. ft space

► Minimum 1 PC with UPS

► Minimum 1 Printer

► Digital / Web Camera

► Genset / Inverter/ Solar

► OS and other application software

► Broadband Connectivity

► Trained and incentivized manpower

CSC KIOSK

► enabled with PC(s), printer(s), scanner(s), UPS, digital/web camera & broadband connectivity.

► Additional equipment in the form of projection systems, biometric devices, etc., may be included, as and when required.

Ministry of Information Technology

CSC e-governance Services India Limited

State Designated Agency(State IT Dept)

District eGov Society

Common Service Centre

G2C BCB2C UID HEALTH EDUCATIONINSURANCE PFRDA

Bill collectionAGRITRAVELEPICPassport E-KYC

CSC – Institutional Framework

9

CSC Service Portfolio

Election Commission of India (EC) Services Unique identification Authority of India (UIDAI)

Services Passport Services Banking Correspondent (27 banks) National Institute of Open Schooling (NIOS) services PAN Card Services Pension Fund Regulatory Development Authority

(PFRDA) services NIELIT services Agricultural Services Health Care Services State e district/SSDG services

Electricity Bill collection in various states Data Card Recharge DTH Recharge CSC Bazaar – e commerce/shopping service Mobile Bill Payments Mobile Recharge E learning Premium Collection Insurance Travel – IRCTC/AIR Tickets/Bus Bookings Brilliants- medical/IAS/IIT/Banking courses Online Training CSC Rozgar

Government To Citizen (G2C) ServicesBusiness To Customer (B2C) Services

Unique Identification (UID) ServicesAuthority of India (UIDAI)

Services

VLE are earning about Rs. 30,000+ per month from Aadhaar enrolment

Project Mandate to CSC by UIDAI

► Aadhaar enrolment

► eAadhaar Printing

► Demographic Data Update

► Biometric Data Update

► Database Seeding

► Best Finger Detection

► Authentication User Agency

► Authentication Service Agency

Transactions through CSC in Jan 2015

► No. of Planned Centres – 308

► No. of Existing PECs – 156

► No. of Kits deployed – 233

Status in Haryana

► Total Enrollments till date – 3.2 Cr

► Total No. of PECs – 5,711

► Total No. of Kits deployed – 11,733

Financial Inclusion

Banking

13

Banking Services

Financial Inclusion – Banking (1/2)

► Enrollment of customers, including collection ofbiometric & other details, provide card (ID Card,Debit, Card, Credit Card, PIN)

► Transaction facility like Deposit & Withdrawal ofmoney in an account with a bank, BalanceEnquiry & issue Receipts/ Statement ofAccounts.

► Remittances from an account with a bank to anaccount with the same

► Disbursal of credit facilities to borrowersinvolving small amounts strictly as per theinstructions of the Bank

Products offering

► No Frills Savings Bank account

► Recurring Deposit Accounts

► Remittances

► Fixed Deposit / Overdraft / Retail loans

► KCC/GCC

► Third party financial products (with prior approval of

the concerned Bank)

32.03

68.38

1.23 1.72 0.07

72.74

0.43 0.37 1.49 1.12 0.217.68

2.01 1.16 0.47 5.20 3.14 1.647.04

0.34 0.28 0.0010.00

10.0020.0030.0040.0050.0060.0070.0080.00

Commission(In Lakhs)

Banking Transactions on Daily Basis with key Banks - ~30337 transactions in a day

Financial Inclusion – Banking (2/2)

Commission through Banking Transactions in Jan 2015

Bank No. of Transactions

Aandhra Bank 154

Bank of Baroda 29,203

Bank of India 22

Central Bank of India 1

Bank No. of Transactions

Corporation Bank 56

Kerala Gramin Bank 12

South Indian Bank 31

State Bank of India 855

15

Financial Inclusion – Banking (2/2)

1944

3735

7895

281054

151

4619

6713

0 321013688490

1940756944

3413841250

422 55

7050

22 68 0 35 540

100020003000400050006000700080009000

Approved CSCs

KO code Generated

CSCs Active

No. of Approved CSCs/ KO Code Generated / CSCs Active

10268

5614

281011091614

3851296615 524 91 926 392 258 178 144 76 265 98 44 14 13 278 243 170 123 72 195 817 143

02000400060008000

1000012000

No of KO Generated

Active KO

No. of KO Code Generated & Active KOs

Financial Inclusion

Insurance

Insurance Sales

Financial Inclusion – InsurancePremium Collected till Jan 2015 ~68 Cr

Insurance PartnersGeneral Insurance Health Insurance Life Insurance

United India Insurance Religare Health Insurance Aviva

New India Assurance Star Health Insurance India First Life Insurance

Future Generali Apollo Munich SBI Life Insurance

HDFC ERGO LIC

IFFCO TOKIO ICICI Prudential

The Oriental Insurance co. HDFC Life Insurance

Bharti AXA

Reliance General

National Insurance

Royal Sundram

TATA AIG

ICICI Lombard

Shriram General Insurance

02,0004,0006,0008,000

7,769

1,1761,075 943 288 4 267 45No. of Transactions

Total Premium(In Lakhs)

5,747.62

932.33

95.4654.6637.5510.786.760.00

1,000.00

2,000.00

3,000.00

4,000.00

5,000.00

6,000.00

7,000.00

Total Amount(In Lakhs)

Financial Inclusion

Pension

Pension Services – Form submitted by CSCs & PRAN generated

Financial Inclusion – Pension

211 434 5382359

13222370 1625

7600

18729

7250

3794 33135186 5572

02000400060008000

100001200014000160001800020000

Form Submitted by CSC's

PRAN Generated

Top 3 States (No. of Transactions)

0

10000

20000

► 30,000 VLE’s enabled to offer NPS Lite –Swavalamban Scheme online.

► Launching PRAN on EKYC platform

► NPS-Lite can be bought by e-KYC using OTP

Education

Services & transactions

Education

Services No. of Centres No. of Transactions in Last Month

CSCs to become NIOS Facilitation CentersAll

NIELIT Facilitation Centers26911 62066

Implement E literacy -making one individual in every family IT literateAll

Women empowerment through e literacy 1028 25287

Use of CSCs for Adult Literacy300 10102

Use of CSCs for promoting Investor Awareness and Financial Literacy20 2006

G2C Services

RAJASTHAN

G2C Services (1/3)

G2C Services delivered through

► 48 departments

► Over 80 services

ANDHRA PRADESH

G2C Services delivered through

► 37 departmetns

► Over 309 services

JHARKHANDG2C Services delivered through

► 20 departments

► Over 40 services

B2C Services

B2C Services - eCommerce

B2C Services

► Mobile Recharge

► DTH Recharge

► Dish TV E-charge

► Data Card Recharge

► My Bus ticket Booking

► Bill Payments

► Entertainment

► E- Learning

Health

Health

0

20

40

60

80

100

2 2 1 2 5

2515 13

4632

25

51

2036

66

10081

64

Health – Apollo Transaction Status

5,000 VLE’s are enabled to offer Health services; Services

offered

► Telemedicine - Apollo

► Telemedicine- Medanta

► Diagnostics- Swasthya Slate

► Tele Ophthalmology- Venu

► Tele Ophthalmology – Arvind Eye

National Optical Fibre Network (NOFN)

Utilisation of CSCs in roll out of National Optical Fibre Network (NOFN)

National Optical Fibre Network (NOFN)

► Bharat Broadband Network Limited (BBNL), a Special Purpose Vehicle (SPV), set up by GoI,

Ministry of Communication & IT, Department of Telecommunications for the establishment,

management and operation of National Optical Fibre Network (NOFN)

► CSC SPV & BBNL has signed MoU for utilisation of CSCs in roll out of National Optical Fibre Network

(NOFN) across the country

► Target is 2.50 lacs GPU connected through NOFN

► CSCs are in process of using NOFN in Kerala

Election Commission of India Services

Addition of name in the electoral rolls

Deletion of name in the electoral rolls

Modification of name / other details in the electoral rolls

Transposition of name in the electoral rolls

Printing of EPIC card in color

Printing of Electoral roll ( Per Page)

Search Services

Registration of complaint

Issue of Replacement of Elector’s Photo Identity Card (EPIC)

Revenue for CSC Centres

Election Commission Services (1/2)

What is the infrastructure Required for providing these services?

Printers provided by CSC-SPV

Election Commission Services (2/2)

► PC(s) or Laptops

► Internet Connectivity

► UPS (Optional)

► Printer

Supports required from Haryana

Way forward for Haryana

► Rolling out of one Common Service Centre (CSC) in every Panchayat

► Delivery of Services of Govt Departments in Haryana through CSCs like the casepresented of Rajasthan

► Usage of National Optical Fibre Network (NOFN) in Haryana by connecting NOFNto CSC in GPU

► Utility bill collection through CSCs in Haryana

► Election related services through CSCs in Haryana

► Usage of comprehensive Financial services including Banking, Insurance &Pensions through CSCs in Haryana

Thank You

G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN

G2C Services (1/3)

Department Service NameDISCOM

(For All District)

Electricity Bill

Job of trickle feeding of cheques of

DISCOM in bank software

Water - PHED & RIICO

(For All Disctrict)

Water Bill

BSNL Telephone Bill

Rajasthan Housing Board

(RHB)

House Payments

Lease Money

Monthly Installment

Board of Secondary Education,

Rajashthan (BSER)

Scrutiny (Re-totaling)

Income Tax PAN CARD (Prepadi)

Collectorate Computerized Arms License

Management System (CALMS)

Planning Form EG1

Form EG2

Right To Information RTI Application

RGDPS RGDPS Application

Department Service NameRevenue Digitally Signed Jamabandi

RPSC Exam Fee

(STATISTICAL OFFICER PLANNING DEPT EXAM 2012), (DIV

SUPERINTENDENT MOTOR GARAGE EXAM 2012), (ASST

MINING NGINEER MINING DEPT EXAM), (ASSISTANT

FISHERIES DEVELOPMENT OFFICER 2011), (AGRI RESEARCH

OFFICER AGRI CHEMISTRY), (ASST AGRI RESEARCH

OFFICER AGRI CHEMISTRY)

Panchayti Raj Exam Form Fill

Exam Fee of SSR-2013

"Exam Fee (L.D.C. Direct Recruitment 2013)"

Exam Fee of 3 Grade Teacher Direct Recruitment 2013

PWD Exam Fee (JEN Civil/Electrical Recruit-12)

Exam Fee of Junior Engineer (Civil) Direct Recruitment 2013

Police Exam Fee (Constable & Gen Driver Exam-12)

Receipt of Exam Form Fill (Constable & Gen Driver Exam-12)

G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN

G2C Services (2/3)

Department Service Name

Forest Exam Fee (Forest Guard-2013)

Exam Fee of Forest Surveyor and Driver

Driect Requirement Examination 2013

Jail Exam Fee

(Jail Warder 2013)

DoIT&C Exam Fee IA-2013

Type Test and Admin Card for IA

recruitment-2013

Elementary Education Bikaner Exam Fee of Education Assistant-2013

Education, Nikaner Exam Fee of Lab Assistant-2013

Forensic Exam Fee of State Forensic Science

SSR-2013

Economics and Statistics Exam Fee of Statistics & Economics

2013

Exam Fee of Applications for IV Grade

Recruitment 2013

RKCL Exam Fee of LDC Local Bodies

Department

Department Service Name

Medical & Health

SSR

Exam Form Fill Paramedical

Exam Fee of Nurse Grade II Recruitment 2013 (S.M.S. Jaipur)

Exam Fee of Nurse Grade II Recruitment 2013 (J.L.N. Ajmer)

Exam Fee of Nurse Grade II Recruitment 2013 (S.P Bikaner)

Exam Fee of Nurse Grade II Recruitment 2013 (S.N Jodhpur)

Exam Fee of Nurse Grade II Recruitment 2013 (R.N.T. Udaipur)

Exam Fee of Nurse Grade II Recruitment 2013 (Govt Kota)

Animal Husbandary Exam Form Fill of Animal Husbandary-2013

Mining Department

(MLSU)

Exam Fee of Constable 2013 (MLSU)

Jai Narain Vyas

University (JNU)

Exam Fee of Pre-Primary Education Teacher (N.T.T)

Exam Fees for Jr Acc/Acc Rec.2013

G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN

G2C Services (3/3)

Department Service Name

PHED Exam Fee of STP (PHED)

Water_Resources_Department Exam Fee of J.En. Civil/Mechnical

(Degree/Diploma) Direct Recruitment

Devasthan Department Exam Fees of Prabandhak- Grade II,

Pookari and Sevagir Recruitment-2013

Local Bodies Department Exam Fees of IA & AP Recuirtment-2013

Vidyut Nigam Recruitment

(AVVNL, JVVNL, JdVVNL,

RRVPNL & RRVUNL)

Exam Fees for Technical Helper

Form fill for Technical Helper 2013

BSER, Ajmer Exam form of RTET-2013

Rajasthan High Court, Jodhpur Exam Fees for Civil Judge Cadre, 2013

R-MCAAT Exam Fee of RMCAAT-2013

R-PET Exam Fee of RPET-2013

CMAT, Bhilwara Exam Fee of CMAT

Department Service NamePolytechnic Admission Fee Polytechnic-2013

Rajasthan University Exam Fee of Rajasthan University

Print Charge Admit Card Print

Scan Charge Photo Scan / Photo Capture by web camera

Transport Apply for Driving License

Election Application for Addition/Modification of name in Electoral Rolls

Aadhaar Color Print of Aadhaar on A4 size sheet

MG-NREGA

(P. Raj)

Add Applicant per Job Card

Treasury For Creation on Master Data (Per Employee)

The College Educaion

Rajasthan

Submission of online application (including scanning and

uploading of 2 documents); or

Service Delivery

through SSDG through

CSC/e-Mitra network

Citizen's Registration (One Time Activity)

e-form filing with upload of required supporting documents