Track. Predict.

React.

Presenting Crystal Qube™ Customer Experience Management Platforms by Seavus

Biggest pains for a telecom

Loyalty

Churn

ARPU

THE CUSTOMERS’ LOYALTY IS

PRICELE$$

Crystal Qube™

• Understand the customer preferences

• BI to predict the future behavior

• Turn the customers’ insight into targeted actions

for a crystal view

Track.

Predict.

React.

Track.

Predict.

React.

• Various KPI’s and customers metrics

• Real-time customer analytics

• Profitability and credit risk

• Customer segments

• Churn management

• Customer behavior forecast

• Affinity to buy

• Tariff simulation

• Real-time campaign management

• Cross sell and up sell

Track.

Track. • Various KPI’s and customers metrics

• Real-time customer analytics

• Profitability and credit risk

• Customer segments

Predict.

Predict.• Churn management

• Traffic forecast

• Affinity to buy

• Tariff simulation

React.

React.

• Real-time campaign management

• Cross sell and up sell

What makes Crystal Qube™ so awesome?

Innovative approach

Fast deployment

Easy integration

Operational cost reduction

Unique operation service

Cross-departmental unification of information

Decision critical insights for the

management team

Flexible platform

What’s next?

Social Network Analysis

Customer Survey Module

Acknowledgements and recognitions

SCT (Seavus Campaign Tool)

SCT (Seavus Campaign Tool)

VASEP (Value Added Service Enablement Platform)

VASEP (Value Added Service Enablement Platform)

Thank you!Visit us: www.crystalqube.com Contact us: crystalqube@seavus.com