Crucial ConversationsQ & A

The Basics for Good Communication

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What is the criteria for good dialogue?

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Why do conversations often turn crucial when discussing need by dates with your clients?

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What is one thing we can do to prevent discord with clients over project deliverables?

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How do we know Mutual Purpose is at risk?

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What are the clues that a conversation has turned crucial?

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How can you change the direction of a conversation?

WATCH THE CONDITIONS ANDTHE TONE OF CONVERSATION

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How do you refuse the Fool’s Choice?

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How do you move from dialogue to action?

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How do crucial conversations lead to project success?

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What’s the most important thing you’ve learned from Crucial Conversations?