19th September 2017

Crossing 10% threshold and Plan ahead...

About TATA POWER -DDL

Journey of loss reduction with few use cases

Key differentiators

Future ..what we think

Concluding thoughts .

Contents of the Presentation

2

51:49 Joint Venture of The Tata Power Company Limited

(Tata Power) and

the Government of Delhi Formed on 1st July 2002

in

About TPDDL

License Area: North and North West Delhi (510 sq. km)

“To be the most trusted andadmired provider of reliable,competitive and sustainablepower and services, usingtechnology and innovativesolutions and be the utility ofchoice for all stakeholders”

One of the Most Successful Private Power Distribution Utility

TATA POWER – DDL IS CERTIFIED WITH

ISO 9001:2008

ISO 14001:2004

OHSAS 18001:2007

ISO 27001:2005

SA8000 : 2008

Delhi Reform Model

Asset valuation was done in Business Valuation Method

License-based Regulated business for 25 years.

Guaranteed 16% RoE on meeting AT&C Targets.

Tariff set by regulator on cost plus RoE basis.

License Area: North and North West Delhi (510 sq. km)

License Period : 25 years

Transformation …making a difference

Parameter Unit July ‘02 March‘17 % change

OPERATIONAL PERFORMANCE

AT&C Losses % 53.1 8.59 85%

System Reliability – ASAI -Availability Index % 70 99.51 41%

Transformer Failure Rate % 11 0.84 90%

Peak Load MW 930 1791 85%

Length of Network Ckt. Km 6750 15378 128%

Street Light Functionality % 40 99.41 150%

CONSUMER RELATED PERFORMANCE

New Connection Energization Time Days 51.8 5 90%

Meter Replacement Time Days 25 5 80%

Provisional Billing % 15 0.86 94%

Defective Bills % 6 0.13 98%

Bill Complaint Resolution Days 45 4 91%

Mean Time to Repair Faults Hours 11 1.50 87%

Call Center Performance - Service Level % - 95

Payment Collection Avenues Nos. 20 6725 33525%

Consumer Satisfaction Index % - 90

OTHERS

Capex (Cumm) Rs. Crs 1210 6393 428%

Consumers Count 7 Lacs 15.8 Lacs 126%

Employees Count 5600 3537 37%

Consistently Exceeding Targets

TRANFORMATION AT GLANCE

• The cumulative savings to Delhi Government has been nearly Rs. 54000 crs. due to Delhi Discoms and Rs. 18000 crs. on account of TPDDL. This has allowedthe Government to utilize funds in other infrastructural development activities such as Metro rails, building elevated roads, flyovers, education supportand social support.

• The total benefit of reduction of losses was passed on or used to offset the increase in procurement price of power and benefit of this was passed to theconsumers of Delhi by keeping power tariff low. If this reduction in losses would not have taken place and in Business As Usual scenario, the average tariffin Delhi would have been Rs. 15.16 per unit instead of present avg. tariff of Rs 7.60 per unit.

Focus on leveraging technology for effecting disruptive change in Customer Experience

Journey of Loss reduction … Strategy First !

Improving Reliability and Quality of Power - Network / System Revamping -Run-Repair-Replace Options – CAPEX Plan Preparation - Roadmap for Network Reliability & N-1 Redundancy

State of Art IT Interface for enhanced Consumer Services and Revenue Protection - Automation & IT Roadmap

Understanding Customer Needs and Requirements - Customer Satisfaction Survey

- Participation of Society / Meetings with Stakeholders

Commercial Process Reengineering – an industry first! - 9 Module RCM -

Consumer Segmentation

Performance Measurement and Management - Peer Competition through Monthly Score Cards - Roles & Responsibilities through specific JDs & KRAs of individuals

Establish TATA Brand Image - Govern in the psyche of the Employees by Developing a Sense of Assurance - Social Audit and Corporate Sustainability

Prioritizing Focus

Unique Efforts

appreciated

nationally and

internationally

Front runner in Technology Implementation to improve efficiency and consumer service delivery

Journey of Loss reduction

Initiatives: AT&C Loss Reduction

Support by Big

Data Analytics

)

Leveraging technology for performance improvement

IT-OT Convergence

• Manned Grids• Non

communicable control panels

• DEBS - Billing• Energize –

Enterprise System• E-mail and website• IT Infrastructure

• Substation Automation Communication Infrastructure

• GIS readiness for Sub transmission

• SAP-R3 (FICO, PM, MM, PS, HCM)

• Bulk Billing System• BIRD• AMR, Sakshat,

Sanchay and RMS

• SCADA system• GIS readiness for

Distribution Network• DMS readiness

• SAMBANDH• SAP-ESS, PMS • DEBS Up-

gradation• Payment

Gateway

• SAP-ISU, • Secondary

Data Centre (SDC)

• GIS readiness for LT network & Consumers

• DMS & DA implementation

• Outage Management System

AMI,ESB,FFA,ICT,BI,DA

Operational Technology Progression

Information Technology Progression

10

Robust Communication

SCADA/DMS SMRD

E Kiosks @ Customer Care

AMR

E Charging Stations

Field Force Automation

Pro active SMSDocument Mgt

SystemWeb ChatCredit rating

IS-U & CRM

Upgraded GIS Support

Technology spread …

1111

Customer

Call

Center

Customer

Care

Center

www.tatapower-ddl.com

GIS GE

Small

world

IS-U & CRM

SAP ERP

SAP PI

(ESB)

SMRD

AMR

IS-Utilities

TPDDL Connect

• Reports• MIS• Management Dashboards

MERA Apps• MMG• OMS• Safety

SAP HANA

OMS

SCADA/DMS-

Siemens

Use case …..Integrated customer services

Automated Meter Reading

Smart Metering

Use case …high end customers automatic meter reading and analysis .

GIS information-Check nearby DT details

Meter & feeder Data-Check peak load of that DT

Consumer data

DA

TA A

NA

LYTI

CS

New Connection request

Digital Diligence

Connection processed

instantly based on seasonal

peak

SCADA

Use case …instant connection

SAP

• Purchase Requisition

• Purchase Order/Rate Contract

• Service Entry Sheets

• Payments

SAP-SRM

• E tendering

• Tender Copy Downloading

• Bid Submission by Bidders

• Technical Bid opening

• Price Bid Opening -Password Protected

• Reverse Auction

Adobe Forms

• Purchase Proposal

• Scrap Sale Approvals

Web dyneProForms

• NIT

• Price Bid Opening Approval

• Corrigendum Approval

Digital Signatures

• Material Dispatch Clearance certificates

• Purchase order/Rate Contracts/Release Orders

Use case …Paperless procurement

Key differentiators : Employees @ core of transformation

World Class Training Facility

High Value External Trainings

Women Centric Trainings

Sessions by Senior Mgt

Cross Function Teams

Sponsoring Higher Education

Youth Power Confluence

Mentoring

Collaborations

Employee Exchange

Annually

23916 mandays of

trainings

850+ employees opted

for Higher Education

avenues in last 4 yrs

Annually 650 man-

days of external

training

16

Enel

Key differentiators : Employees @ Benchmarking practices

Technology Partners

Research Partners/ Institutes

Catalysts/ Funding Partners

Enabling Vision 2025

Great Places To Work For

India

Single Digit AT&C Loss (5%)

Complaints, Accidents

Key Projects

Value Added Services and Products

• Home Automation• Roof Top Generation• ESCO• E Vehicle Charging• Demand Side Management

R&D at TPDDL

• Smart Grid Lab• Smart Meters• Energy Storage• Automated Demand Response• Data Analytics• Asset Utilization• Loss Reduction• Power Quality & Reliability

Societal Empowerment

• Micro Grid• LVDC• Energy Efficient Appliances

(Utility-in-a-box)

Note: TPDDL has Collaborated with 75 Partners

Key differentiators ..benchmarking

Joy ofGiving…

Key differentiators.. Society engagement

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500000

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2000000

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FY 11-12 FY 12-13 FY 13-14 FY 14-15 FY 15-16 FY 16-17* FY 17-18* FY 18-19*

No. of beneficiaries(YTM) No. of beneficiaries (Cum.)

Tata Power – DDL: Social Innovation

Thomas Edison

L

Grid

Distributed Load

One-wayflow

Grid 1.0: Centralized non-intermittent generation follows load

G G G

L L L L

Customer Energy Management

Substation Energy Storage

CommunityEnergy Storage

Distributed Energy Resources

HomeEnergy Storage

Microgrid Controller

Feeder Automation System Technology

Grid increasingly becoming a multi-directional network interconnecting millions of intelligent consuming devices and flexible DER and back-up generation

Operating such a system requires greater situational visibility and collaboration with customers and their services providers

Future ..what we think ! Old Tesla Edison grid under threat !

211970 1978 2000 2015 2025 2040

Cust DER Svcs

Market Enabling Svcs

Dist. Platform Svcs

Transp. Electrification

Trad. Distribution

Business Model Shift ..

22

Conclusion

• Leverage technology for performance improvement . There is need to develop in-

house competency for selection , execution & sustenance of technologies .

• Develop pocket of excellence by Public Private partnership Rajasthan has taken step

in this direction . Smart city could be first to start with.

• Organization alignment & performance based culture .

Nationally

With presence in over 16 States in India and working with 30

state DISCOMS

InternationallyPresent in Benin, Eko, Kaduna and

Kano Discoms as Management Partners

Our Presence

Thank You

THIS DOCUMENT IS CONFIDENTIAL AND PROPERTY OF TATA POWER DELHI DISTRIBUTION LIMITED .NO PART OF THE DOCUMENT SHALL BE REPRODUCED WITHOUT THE PERMISSION OF TATA POWER-DDL.