cross culture workshop - understanding and working with indians
Post on 18-Oct-2014
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Understanding and working with Indians is a topic by itself. Here is a presentation talks about cultural awareness one should build for working with Indians.TRANSCRIPT
PICTUREPICTURECultural
Awarenessinin
INDIA
Objectives for the DayObjectives for the Day
Understand the reality of national and individual
culturescultures
The fine line between Communication Styles
Learn how to adapt and relate to a different
culture
Discover how your own values radically effect
what you see and dowhat you see and do
Welcome to IndiaWelcome to India
What do you know about INDIA ?
Can you share your thoughts and feelings as
you have come to a new country ?you have come to a new country ?
What are the things that you would like to knowg y
and discuss today ?
Culture: PerceptionsCulture: Perceptions
INDIA
What is Culture?What is Culture?
The way of life of a people
It is:
Learned
Shared within a groupg p
Different between groupsDifferent between groups
What is Culture?What is Culture?
A belief is a fact thought to be true A belief is a fact thought to be true
Without any knowledge or proof
We just believe that something is true!
CultureCulture
Culture includes a system of values particular to one Culture includes a system of values particular to one
group
Not innate but imbibed, passed down from one
generation to anothergeneration to another
Culture influences the behavior of individuals within a
group in uniformly and relatively predictable ways
A way of life of a given society, passed down from one
generation to the next through learning and experience.
– Columbia Encyclopedia
The ‘Iceberg Analogy’ of CultureThe Iceberg Analogy of Culture
External CultureExternal CultureBehavior Behavior
Beliefs Beliefs
Values and Thought Values and ThoughtPatterns Patterns
Internal CultureInternal Culture
Understanding CultureUnderstanding Culture
CultureValuesValuesBeliefs
B h iBehaviors
The more a person understands the influence of culturethe more effective communication can be
Cultural SensitivityCultural Sensitivity
Understanding culture: Culture is not good or bad. It just“is”.K lt Oft h t b id d Know your own culture: Often what may be considered‘just the way it is’ is culturally influenced.
Be sensitive to other cultures: The more you know about Be sensitive to other cultures: The more you know aboutyour own culture and the more you know about othercultures, the better the communication will be.cu u es, e be e e co u ca o be
Being different is “ok” and differences can berecognized, acknowledged and cherished.g g
The responsibility for intellectual communication is notsolely that of one of the parties, but shared by all.
Culture: Similarities and DifferencesCulture: Similarities and Differences
How would you describe your culture ?
There may be similarities and differences in
between our culturesbetween our cultures.
We must build on our similarities.
We must build bridges across our differences
Influences on the IndividualInfluences on the Individual
The family
TeachersMedia
The IndividualPeersReligion
CommunityPolitics
Physical environment
Cross Cultural SensitivityCross Cultural Sensitivity….
Incorrect assumptions about diverse cultures
Expectations that others will conform
CULTURE?CULTURE?
C i tiThe concept of Time across
c lt res Communication diversity
cultures
Biases against the unfamiliar
What it takes to be the Brand
Traditional Korean values in conflict with values of other cultures
Ambassador of your Country
with values of other cultures
Starting Point!Starting Point!
D ’t t t What are the physical factors thatDon’t stereotype
Don’t be ethnocentric
What are the physical factors that
influences the changing or
Be willing to accommodate differences making of Cultures???
Eth t iEthnocentrism
A belief that my home country’s culture is superior
to that of any other country.
Steps of Intercultural LearningSteps of Intercultural Learning
M l i l i
We are not the onlymelting pot let us
Selective Adoption
Multiculturation
Can pick and choose
melting pot, let usgo for ‘stir fry’
Appreciation
Selective Adoption
Not bad, it can be fun
Can pick and choose
Understanding
Acceptance, respect
You mean, you did it because of…….
It’s OK to be different
E h i i
Awareness
g
‘ i h l ’
Wait, there may be another way
, y
Ethnocentricity ‘ours is the only way’
Let us StartLet us Start...
We start by understanding the Indian culture and We start by understanding the Indian culture andthe Indian people
We will build on the similarities
We will respect our differences We will respect our differences
About IndiaAbout India
One of the world’s largest democracies
Parliamentary system of government
Prime minister is Narendra Modi
President is Pranab Mukherjeej
Diverse CultureDiverse Culture
Religions in IndiaReligions in India
Religion is a sensitive issue
Y k f i f ti t l You can ask for information to learn
moreo e
Do not compare and contrast
In India all religions co-exist
Religion determines lifestyle, values,
h bit d d f dhabits, dress codes, food
Religions in IndiaReligions in India
HINDUISM
ISLAM ISLAM
BUDDHISM BUDDHISM
CHRISTIANITY
JAINISM
SIKHISM
ZORAISTRANISM
Indian DressIndian Dress
Ladies wear sari or Salwar Kameez Gents wear Kurta and Pajama Where to buy Indian dresses Prices of Indian dresses
Indian Dress
Ladies ill find Indian formal ear comfortable
Indian Dress
Ladies will find Indian formal wear comfortable : Churidar and Kurta
Indian Food and SnacksIndian Food and Snacks
Indian Food and SnacksIndian Food and Snacks
Spicy dishes and non spicydishes
Roti and Chappati
Types of rice
Curry Sambar and Daal Curry, Sambar and Daal
South Indian snacks : Idli,,Vada, Dosa
Indian sweets and desserts
Entertaining IndiansEntertaining Indians
Check if the person drinksliquor.q
A lot of Indians do not drink
Beer is considered asalcohol
Check if the guest is a non-t ivegetarian
Entertaining IndiansEntertaining Indians
Most Indians (except Christians) do not eat beef
And pork
You may order a drink with the permission of the You may order a drink with the permission of the
guest in a restaurant - they will not mindguest in a restaurant they will not mind
However if the guest does not drink, do not ordermore than one drink
If the guest drinks, then you may order as you likeIf the guest drinks, then you may order as you like It is not polite to get drunk
Entertaining IndiansEntertaining Indians
Food can shared
Indians do not eat alone if they are with others
Indians will refuse the first time to be polite, they
ill t th d ti if th twill accept the second time if they want
Entertaining IndiansEntertaining Indians
You may order what you like to eat, and allow the
guest to allow what he likes to eatguest to allow what he likes to eat
The person who invites pays the billThe person who invites pays the bill
People do not share the bill, unless agreed upon
earlier ( going Dutch)
About BangaloreAbout Bangalore
Capital of Karnataka state
Chief minister : Siddaramiah
Kannada is the local language
Known as Garden City, Silicon
Valley of India
Indian ProfessionalsIndian Professionals
Do many things at once
Consider time commitments an Consider time commitments anobjective to be achieved, ifpossible
Already have informationAlready have information
Are friendly and like to makefriends
Are ambitious and hard workingAre ambitious and hard working
Indian ProfessionalsIndian Professionals
Are committed to their familyand like to spend time with thefamily
Like to enjoy their personal timej ywith friends
Love technologyLove technology Physical space is close to each
otherother Physical touch to show
friendship and carefriendship and care
Saying “no”Saying no
S i “N ” i t d l diffi lt f t Saying “No” is tremendously difficult for mostpeople.
Reasons may be: People just like to please others and feel that “No” People just like to please others and feel that No
would be an unwelcome response
People are afraid of an aggressive reaction a “No”might provoke
Some people are just unthinking or unrealistic aboutwhat they are able to deliver.
Decision MakingDecision Making
Hi hi l C lt h l t f i t th Hierarchical Culture has a lot of impact on the
decision making process.g p
Decisions are made for children up to young
adulthood.
The perception of respect for the elders in the
relationship of family or seniority in the workplacerelationship of family or seniority in the workplace
We are uncomfortable challenging a point of view
Questions are ok if they come from senior folk
Concept of TimeConcept of Time
Managing time in IndiaManaging time in India
Ti i t ifi i lt Time is not as specific as in some cultures
Get clarity on specifics about deadlinesGet clarity on specifics about deadlines
Check twice or thrice if there are any concerns on
the deadline being met
Managing time in IndiaManaging time in India
Confirm and reconfirm
appointments
Don’t expect senior people to be Don’t expect senior people to be
any different.any different.
Meetings starting late are fairly
common
Build in buffers and keep cool
Indian body languages and Meaning of Gestures
Personal space in India is close
T hi i i f f i d hi Touching same sex person is sign of friendship
Nodding of headNodding of head
Thumbs-up sign
People eat with fingers
Bangalore Weather and SeasonsBangalore Weather and Seasons
It rains in the months of May
t D bto December
Heavy rains from July toHeavy rains from July to
September
Weather is pleasant
throughout
A t i 28 Average temp is 28 c
Maps and Places of InterestMaps and Places of Interest
Places of interest in South IndiaPlaces of interest in South India
Goa,Munnar,Ooty,Kodaikanal,Chennai, Hyderabad, Kanyakumari
Maps and Places of InterestMaps and Places of Interest
Places of interest in KarnatakaPlaces of interest in Karnataka
Mysore, Mangalore, Bandipur, Jog Fallsy , g , p , g
Indian CurrencyIndian Currency
Rupees and Paise
1 R i 100 P i 1 Rupee is 100 Paise
1 US Dollar = 46 Rupees1 US Dollar 46 Rupees
1 Pepsi (can) = 20 Rupeesp ( ) p
1 Mineral Water bottle = 15 Rupees
Indian HolidaysIndian Holidays
REPUBLIC DAY - 26 JANUARY BAKIRID - 17 MARCH VISHU ( South Indian New Year) 14 APRIL GOOD FRIDAY - 21 APRIL GOOD FRIDAY - 21 APRIL MAY DAY - 1 MAY INDEPENDENCE DAY - 15 AUGUST DIWALI - 27 OCTOBER KARNATAKA RAJYOTHSAVA - NOV 1 CHRISTMAS DAY - 25 DECEMBER CHRISTMAS DAY - 25 DECEMBER
Corporate DressingCorporate Dressing
In India Corporate dressing iscasual and informalcasual and informal.
The key being that you dress
appropriately.
The software industry follows the
same rules.same rules.
Corporate DressingCorporate Dressing
For formal meetings and
presentations: The dress
code may be formal - tiecode may be formal tie.
Personal hygiene and
grooming is important
Informal Dress CodeInformal Dress Code
Western smart casuals and jeans are informal
dress codedress code
It is advisable for ladies to be conservativelyy
dressed in office and when going out
Swimming pool : one piece bathing suit for
ladies advisedladies advised
Attending a Marriage or other Functions
Custom depends on the religion
Wedding gifts : flowers, cash, or
giftgift
In some functions ladies have
separate section
Dress conservatively
Barriers in the C i i PCommunication Process
Culture
Language
Attitudes
ValuesValues
Beliefs Beliefs
Success is directly proportional to IMPLEMENTATION
