cross culturalcommunication-090929193737-phpapp01
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Cross-cultural communicationTRANSCRIPT
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By : Alok kumar singh PONDICHERRY UNIVERSITY
Cross- cultural communications
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Culture is the arts elevated to a set of beliefs---Tom Wolfe
Culture is the lens through which we view the world
What is culture?• Culture.
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visible
Cultural differences
Communication styles
Attitudes towards conflict
Decision making styles
Approaching to knowing
unvisible
Beliefs
Values
Expectation
Attitudes
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communication
Communication is the sending of message from a source to a receiver with the least possible loss of meaning .
The speaker sends a messages that is in some kind of code . The listener decodes the messages and responds thereby giving the speaker feedback
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Why cross culture is important ?
Globalization
Business opportunities
Job opportunities
Sharing of views and ideas
Talent improvisation
An understanding of diverse market
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Context cultures
Low context cultures---cultures that rely heavily on words to convey meaning in communication .
High context culture---cultures that rely heavily on non-verbal and subtle situational cues in communication .
JapaneseArabs Latin AmericansIitaliansBritishFrenchNorth americansScandinavians Germans Swiss
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Eye
In some cultures, looking people in the eyes is assumed to indicate honesty and straightforwardness , in others it is seen as challenging and rude .
In Arab culture too little eye contact is regarded as disrespectful .
In English culture certain amount of eye contact is necessary but too much makes people uncomfortable
In South- Asian countries direct eye contact is regarded aggressive & rude .
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Gestures
U S = O K JAPAN = MONEY
RUSSIA = ZERO
BRAZIL = INSULT
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Welcome topics during conversation
Indonesia – family, travel, sports, local cuisine
Germany – sports, politics,current events, beer.
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Blocks to cultural communication
Discrimination-differential treatment of an individual due to minority status ;actual & percieved
Stereotyping—Generalizing about a person while ignoring presence of individual differences
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Continued-----
Tone difference-Formal tone change becomes embarrassing & off-putting in some cultures.
Cultural imposition-
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Skills to overcome differences
To handle yourself ,use your head To handle others ,use your heart.
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Continued---
Respect differences while working together
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Continued---
Building trust across cultural differences
Connecting people
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Precautions in cross- cultural communication
1. Slow down2. Separate question3. Use easy words4. Write it down5. Be supportive 6. Check meaning7. Avoid Slang8. Watch the humour9. Avoid negative question10. Maintain etiquette
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