cross-border collaborations in spas and wellness: opportunities and challenges dr melanie smith...
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Cross-Border Collaborations in Spas and Wellness:
Opportunities and Challenges
Dr Melanie Smith (PhD)Lecturer, Researcher and Consultant
BKF University of Applied SciencesHungary
Email: [email protected]
The Challenges of Collaborations
‘Birds of a feather
flock together’
‘Too many cooks
spoil the broth’
The Usefulness of Collaborations for Health and Wellness Projects
Management of common resources (e.g. rivers, lakes, mountains)
Sharing of good practice (e.g. creating innovative spa experiences)
Developing and differentiating products and creating USPs (e.g. establishing complementary not competitive facilities)
Developing quality systems and brands
Examples:Alpine Wellness – quality
trademark and brandNordic Wellbeing – managing
and promoting similar resources
Increasing Clusters in Health and Wellness
Clusters often start national or local and go cross-border Good opportunities for increased productivity, innovations and new business
formations (Weiermair and Steinhaus, 2003) Europe, especially new Member States in 2004 could not afford to lag behind the
rest of the world in clustering for the sake of their innovation and productivity (Ketels and Sölvell, 2006)
History of mistrust in Central and Eastern Europe - destination management, clustering, etc very new
Medical Tourism Clusters growing worldwide, especially at national level and cross-border medical tourism
„A wellness cluster - is natural resources of a geographical location, its services and infrastructure, the integrated activity of wellness and health service providers and administrative institutions in creating wellness products and services meeting the needs of customers” (Hopeniene and Bagdoniene, 2011)
Wellness clusters help to build trustworthy and strong brands and quality criteria (Steinhauser and Jochum, 2006)
However, brands of wellness cluster are relatively weakly anchored in people's minds – only around 50% and younger consumers (Bertsch & Ostermann, 2011)
The Baltic Health Tourism ClusterBaltic Health Tourism Cluster
established between Estonia, Lithuania, Latvia in October 2013
Similar traditions including sanatorium treatments, rehabilitation, medical spas, sea bathing
Similar resources including mineral water, sea water, remedial mud, peat, climate
Gastronomy and cusine based on healthy foods such as fish, berries, mushrooms, herbs
The main purpose is to increase the global competitiveness of the region in health tourism as well as enhancing trust and co-opetition; improving quality and joint marketing
A Balkan Wellbeing ProjectHow is wellbeing understood in this
region? Lifestyle patterns?Similar traditions including
sanatorium treatments, rehabilitation, medical spas, sea bathing, balneology, etc
Similar resources including mineral water, sea water, mountains, climate
Gastronomy and cusine based on similar foods?
Wellbeing traditions and therapies relating to herbs, oils, muds, etc?
Product and service quality? Image, marketing, branding?
Some Exisiting Spa and Wellness Collaborations in the Balkans
Existing Collaborations
Coastal tourism in Slovenia/Croatia
Bulgaria / Serbia Wellspring Project
Western Serbia & Eastern Bosnia Spa &
Health tourism
Balkan Spa Summit
Dental tourism in Turkey / Greece
Cross-border spa projects (Hungary /
Slovenia)
Spa therapist education (Serbia /
Montenegro)
Turkey / Bulgaria HR exchange
MSPAA of Serbia &
MSPA of Montenegro
Spa labour force in Bulgaria / Romania
(POSDRU)
SPA project (Bulgaria / Macedonia/ Romania)
The Politics of Collaboration in the Balkans
„cross-border cooperation is seen by the national leaders as very important , as the existence of these projects is understood to show the pro-European stance of the country, to facilitate benefiting from various European and international funds, and of course to promote local economic development”
(Tamminen , 2010: 413)
„Cross-border cooperation projects can also be seen as part of
a larger-scale programme of identity politics. Integrated into European
institutional agendas for a regional approach to the Balkans, these projects can be viewed as a technique for promoting a ‘European identity’, understood as an institutionalizsed way of perceiving and organising political space based on the values of interethnic cooperation, local governance and the dismantling of national borders.”
(Tamminen, 2010:415)
Balkan Wellbeing Project Delphi Study undertaken between
13th November 2013 and 3rd April 2014
In the first round there were 31 respondents from 17 countries and 22 respondents from 11 countries in the second
Respondents were sent 10 questions in the first round relating to definitions, image, associations, products, collaborations and marketing
Second round respondents were asked to comment on first round data in a questionnaire consisting of 12 questions
Landscapes/nature
Good climate and sun
Natural and herbal remedies
Thermal baths/balneology
Mountains and forests
Healthy food and wine
Top 5 Unique Selling Propositions
Local fruit-based treatments
4 elements & 5 senses
Medical spas
Forest therapy/hammams
Healthy food
Outdoor recreation
Eco-villages
Suggested Focus of Product Development
Potential Areas for Future Collaboration•
Wellbeing trails (e.g. landscapes, spas)
• Two centre holidays enjoying different cultures and cuisine
• Greek and Turkish islands
• Medical spas in Serbia and Bulgaria
Cross-border•
Network of thermal spas
• Thalassotherapy network
• Thematic routes (e.g historic connections)
Networks
• Joint marketing
• Research (e.g. collecting wellness data)
• Exchange of ideas, knowledge and best practice
• Education and training
Activities
• Geo-medicine - Bio electromagnetic field
• Gastro-heritology
• Medical plants and herbs
• Local ingredients and treatments
Products
• Twin cities co-operation
• Forest hammam rituals
• Slow movement
• Nature, culture and food
Concepts
Possible New Products
• Medical• RehabilitationSpas• Forest therapy / 'hammam'• Mountain resorts• Eco-villages• Outdoor recreation
Nature-based
• Mountain retreats• MonasteriesSpiritual• Healthy food• Detox programmesNutrition• 4 Elements and 5 Senses• Medical mud• Local fruitsTreatments
Suggested Images to Represent the Balkans
Landscapes/natureGood climate and sun
Natural and herbal remediesThermal baths/balneology
Mountains and forestsHealthy food and wine
Ethnological motifs
Images of water
Mountains
Blue-coloured Balkan map
Valley villages
Herbs
Main Opportunities and Challenges Sea, mountain and spa resorts
should be the focus with recreation, adventures and entertainment developed in them.
Thermal, medical and rehabilitation spas can be developed for new markets.
New products can be developed like gastro-heritage, modernised traditional cuisine, authentic wellness programs and forest bathing.
Wellbeing does not have to be costly. The Balkans can offer recreation in nature, healthy home-made food, family happiness and self-esteem (without surgery).
We cannot generalise about Balkan countries, some are more developed than others.
We need to put the Balkan region on the global health and wellness tourism map.
Service quality is perhaps the biggest problem for foreign tourists.
"Lack of enthusiasm and engagement" and "financial and economic problems" are the biggest challenges in the Balkan countries.
Sustainable development should form the foundations for the rest.
Differences in education/skills levels are quite prominent
Political and other corruption are serious One can wonder what is the cause and what is
the consequence – i.e. is the poor marketing a consequence of an undeveloped product and infrastructure? A good concept is needed!
Conclusions
Partnerships are becoming very fashionable e.g. EU projects, DMOs, clusters
Cross-border working is complex but easier than when there are no close borders!
Cultural and lingustic challenges Simple logistics of meeting Virtual working? In reality, hard to administer and be
really productive However, great to share good
practice and undertake joint research, management, even promotion
But only if we are all rowing in the same direction!