cross border business culture

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    LawQuest 2009. All Rights are Reserved.

    Cross Border Business Culture

    By Poorvi Chothani, Esq.LawQuest

    www.lawquestinternational.com

    http://www.lawquestinternational.com/http://www.lawquestinternational.com/
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    LawQuest 2009. All Rights are Reserved.

    Typical Workday

    Length of day

    Starting and ending times

    Length of lunch and breaks Overtime and weekend work

    Appropriate dress code

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    Dressing for Business

    Industry standard

    Peer group

    Customer expectations Anticipate and dress one up

    Ensure others feel comfortable

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    Introductions

    Self

    Others

    Add details Remember seniority

    Titles

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    Meeting Protocol

    Punctuality

    Establishing credentials and credibility towards internal and externalclients

    Formality of address, use of titles, and etiquette (Follow the lead of

    the other members) Making the appointment, confirmation, arrival (Choosing

    restaurants)

    Arrive prepared and remain engaged

    Summation and closure

    Follow-up and thank you

    Business at meals (breakfast meetings, brown bag lunches andsocial dinners)

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    Communication and Knowledge management

    Clarity and enthusiasm

    Listening skills

    E-Mail Etiquette

    Presentation style (Slide formatting)

    Informal communication or socialization outside of the

    workplace

    Invitations and RSVPs

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    Networking and Relationship-Building

    Importance of social and political networks for effectively

    conducting business

    Networking within the organization

    Networking in the business community

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    Customs

    Entertainment: types of events, style of dress,

    expectations

    Gift-giving: appropriate settings, types of gifts,

    reciprocation, etc. Gender, seniority, and age issues

    Smoking

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    Negotiating

    Cross-cultural negotiations

    Tips for increasing assignees negotiating skills

    Plan and strategize

    Do your home work Know the other sides personality

    Know what the other side desires

    Establish connecters

    Know your bottom line

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    Diversity and Inclusion

    Americans with Disabilities Act

    Disabilities (capable competent co-workers orcolleagues )

    Inappropriate references to disabilities Formation of Groups

    The Indian community

    Integration with other ethnic groups

    Inappropriate references to ethnicity

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    Interacting with Japanese Counterparts

    Business with the Japanese

    At home (hosts customs and dietary restrictions)

    Table manners

    Gifts

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    LawQuest 2009. All Rights are Reserved.

    LawQuests Areas of Practice

    Commercial Transactions and Business Law

    Real Estate Law

    Data Protection and Privacy Law

    Wills and Trusts

    Intellectual Property Law

    Security and Banking Law Global Immigration Law - India, US and UK

    Legal Services for the Financial Sector

    522 Maker Chambers V,

    221 Nariman Point,

    Mumbai 400 021, India.Tel: +91 22 6615 6555, Fax: +91 22 2287 2080

    Website: www.lawquestinternational.com,

    Email id: [email protected]

    **To subscribe for our newsletter please visit our website or email to

    [email protected]

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    Thank You