cross border business culture
TRANSCRIPT
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LawQuest 2009. All Rights are Reserved.
Cross Border Business Culture
By Poorvi Chothani, Esq.LawQuest
www.lawquestinternational.com
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Typical Workday
Length of day
Starting and ending times
Length of lunch and breaks Overtime and weekend work
Appropriate dress code
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Dressing for Business
Industry standard
Peer group
Customer expectations Anticipate and dress one up
Ensure others feel comfortable
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Introductions
Self
Others
Add details Remember seniority
Titles
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Meeting Protocol
Punctuality
Establishing credentials and credibility towards internal and externalclients
Formality of address, use of titles, and etiquette (Follow the lead of
the other members) Making the appointment, confirmation, arrival (Choosing
restaurants)
Arrive prepared and remain engaged
Summation and closure
Follow-up and thank you
Business at meals (breakfast meetings, brown bag lunches andsocial dinners)
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Communication and Knowledge management
Clarity and enthusiasm
Listening skills
E-Mail Etiquette
Presentation style (Slide formatting)
Informal communication or socialization outside of the
workplace
Invitations and RSVPs
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Networking and Relationship-Building
Importance of social and political networks for effectively
conducting business
Networking within the organization
Networking in the business community
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Customs
Entertainment: types of events, style of dress,
expectations
Gift-giving: appropriate settings, types of gifts,
reciprocation, etc. Gender, seniority, and age issues
Smoking
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Negotiating
Cross-cultural negotiations
Tips for increasing assignees negotiating skills
Plan and strategize
Do your home work Know the other sides personality
Know what the other side desires
Establish connecters
Know your bottom line
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Diversity and Inclusion
Americans with Disabilities Act
Disabilities (capable competent co-workers orcolleagues )
Inappropriate references to disabilities Formation of Groups
The Indian community
Integration with other ethnic groups
Inappropriate references to ethnicity
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Interacting with Japanese Counterparts
Business with the Japanese
At home (hosts customs and dietary restrictions)
Table manners
Gifts
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LawQuests Areas of Practice
Commercial Transactions and Business Law
Real Estate Law
Data Protection and Privacy Law
Wills and Trusts
Intellectual Property Law
Security and Banking Law Global Immigration Law - India, US and UK
Legal Services for the Financial Sector
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Thank You