C R I T I C A L

C O N V E R S AT I O N S

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Having a Conversation

Instead of changing the subject, avoiding the topic,

mumbling something, holding back, lashing out, telling little lies or big lies…

why not have a real conversation?

An open, honest, free-flowing, affirming, and transforming communication?

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How to Ask Questions that Get The Results You Want: The Monk's Method

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Having a Conversation

Why not give ourselves to others, totally and completely, through conversations?

Why not put our souls on the wings of our words - bravely sharing our feelings and thoughts, declaring our intentions and visions?

Why hide and conceal ourselves while we have at our command this freeing and transcending field-force called language?

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Communication Principle :You Are the Message, the Messenger, and the Manager

Will you buy a car from someone you know to be a crook?

Will you buy an idea from someone you do not trust?

Will you believe a message if you don’t trust the messenger?

If you communicated a message and people didn’t understand it:

Whose fault is it?

Whose problem is it?

Who is responsible?

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Communication Principle : Speak the Language of the Listener

The meaning of communication is what the receiver understands it to be.

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Communication Principle :

Communicate a Vision to Inspire and Influence Your communication can

inspire people by affirming their worth and dignity.

And by

projecting a hopeful, promising future or feelings.

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Critical Conversation : Giving Effective Criticism

Exercise:

From Destructive to Constructive Criticism

For each Destructive Criticism, think of a constructive alternative: Destructive Criticism Is General and Vague:

This is a lousy report Destructive Criticism Attacks the Person:

Why can’t you be more careful? Destructive Criticism Is Pessimistic and Past-Oriented:

You always let me down when any important meeting coming up.

Destructive Criticism Is Threatening: You do this again and I’ll make you pay

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Critical Conversation :A Performance Review Session

Out beyond ideas of wrongdoing and right-doing, there is a field. I will meet you there.

Rumi

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About Global College Malta

Global College Malta (GCM) is the first European College offering university degrees according to British standards in SmartCity Malta.

Global College Malta is approved by the National Commission for Further and Higher Education.

We are proud to offer a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who held lectures in Dubai, USA and other countries.

SmartCity Malta, SCM01 is the current home of Global College Malta.

CCC Training Program 10

This comprehensive communication skills program / workshop helps individuals and teams to develop effective and positive communication skills at work.

www.gcmalta.com

LEARN MORE ABOUT THE COURSE AND JOIN US IN SMARTCITY MALTA

www.gcmalta.com

C R I T I C A L

C O N V E R S AT I O N S

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