critical control management
TRANSCRIPT
Critical Control ManagementPart 3 of 6: Critical Performance Standards
Mark WrightManaging Director,
Fefo Consulting
1. Material Unwanted Events ✓
2. Identifying the Critical Few ✓
3. Critical Performance Standards Today
4. Critical Control Verification 17 Nov
5. Critical Control Measurement 24 Nov
6. Myosh Digital Bow-tie + CCM 25 Nov
Caitlin Stuhlener, Asia Pacific ESH Senior
Manager
TEAM CLIENTS REACH OUTCOMES
About Us
✓ Statistically reliable >0.9
✓ Credible lead indicators benchmarks
✓ Integrated Health AND Safety
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3
Desired
Current State A. Webinar #1-2 Recap
B. Setting Clear Expectations
C. Building Capability
D. Pitfalls and Leading Practices
CCM
ActMeasure Focus
4
Webinar #1-2 Recap: Material Unwanted Events & Critical Controls
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Setting Expectations: Health and Safety Index
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Overall Index Dimensions
Aspects Outcomes
Safety Systems
Health & Wellbeing
Safety Leadership
Safety Engagement
SleepOn average had trouble sleeping inthe previous 4 weeks
ContractorsPressured to compromise safety toget a job done
74%Capable leadership behaviours, systems and experiences contain notableareas requiring attention to enable health & safety continuous improvement.
2.5 in 5
24%worse75%
76%
72%
76%
Poorest Dimension
Setting Expectations, e.g.
• Role expectations
• Processes clear and easy to use
• Effective snr manager conversations
• Link between job and company goals
• Behaviour expectations from supervisor
Performance Standards: Level 1-5 Spectrum Examples
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CCM Standards Level 1 Level 2 Level 3 Level 4 Level 5
SWMS critical controls ✓ ✓ ✓ ✓ ✓
High Risk Standard critical controls ✓ ✓ ✓ ✓
Critical Control Checklist ✓ ✓ ✓
Critical Control Verification Plans ✓ ✓ ✓
Critical Control Performance Criteria ✓ ✓
Critical Control Advanced Performance Criteria ✓
CCM
Level 5 Critical Control (CC02) Fire detection**
Performance Parameter CriteriaMethod of Verification
Frequency Who
Functionality xx
Availability xx
Reliability xx
Survivability xx
Dependency xx
Compatibility xx
Redundancy Back-up power supply
Performance Criteria Tables
Leve 4 Material Unwanted Event (MUE)
Ref Critical Control CriteriaMethod of Verification
Frequency Who
CC01Residual Current
Device (RCD)Trip <300ms (30mA and 100 mA) Injection test 12 months ABC
CC02 Fire detection** xx
CC03
Each Critical Control
Each Material Unwanted Event
Govern | Design
Lead | Facilitate
Manage | Coach
Implement | Support
Operations
CCM Program Responsibilities
Health & Safety Personnel
Diesel Overexposure Positive cabin pressure Maintain calibration records
Owner Senior Manager Owner Manager Owner Supervisor
Role:• Monthly report• etc. etc.
Role:• Weekly report• etc. etc.
Role:• Submit verification• etc. etc.
Responsibilities: Defining ownership and roles
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Leading Practice
Unwanted Events Critical Control Verification
Basic
How do you highlight critical controls?
Capability Requirements
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Capability NeedsPeople
Plant & Equipment
Process & Systems
Place70On-the-job
20Coach
10Formal
Directors & Officer Due Diligence
Critical Control Management for Safety Mgrs.
Individual or group coaching
Critical control verification skills
CCM
Setting bar too high
Vague performance criteria
Overdependent critical controls
Start small, test, learn and improve
SMART and verifiable
Independent critical controls
Critical Controls
Missing Material Unwanted Events / Critical Controls Right capability involved
Common Pitfalls Leading Practices
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Jumping to solution mode, before defining requirements
Defining capability requirements for People, Process, Place, Plant
Poll
12
What topics would benefit your organisation?
You can choose more than one option:
A. CCM Program responsibilities
B. Critical control responsibilities
C. Performance criteria for critical controls
D. Defining capability requirements
E. Delivering capability requirements
F. Other?
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CCM
13
Additional Help
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Complimentary Discovery Workshop
http://calendly.com/mark-wright
https://calendly.com/fefo_terry
Software Deployment
Confirm process
