crisis management – just in case…
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Crisis Management – Just in Case…. Jeannie Shaughnessy Hodges January 2013. Things to Think About…. Stuff does happen Better safe/prepared than sorry… Crisis and unexpected events CAN be well managed 10 Thoughts to Ponder. Thought #1. It CAN Happen to YOU - PowerPoint PPT PresentationTRANSCRIPT
Crisis Management – Just in Case…
Jeannie Shaughnessy HodgesJanuary 2013
Things to Think About… Stuff does happen Better safe/prepared than sorry… Crisis and unexpected events CAN be well
managed 10 Thoughts to Ponder
Thought #1It CAN Happen to YOU• Take 5 minutes to think
about the Risks of NOT accepting that notion
• Impact on: • Brand• Business• Consumer trust/confidence• Shareholders• Employees
Thought #2PLAN AHEAD- Just in Case- Better to be
prepared- Write it down- Literally create a
Crisis Management Plan- Pre- During- Post
Thought #3Engage ALL Stakeholders- Internal- External- Consider Assigning
a dedicated “Point Person” responsible for Crisis Management Plan
Thought #4DIG DEEP!- Review policies
- Insurance coverage, new exclusions
- Outline Areas of Exposure/Risk- Budget for
Potential Crisis- Brainstorm
potential Crisis scenarios
Thought #5Use BEST PRACTICES to Power Success- Learn From Others
Experiences- Review Other Plans- Track and Understand
New FDA and Other Requirements
- GMP’s- Expand Training and
Awareness- Communicate
Commitment to Crisis Planning/Management
Thought #6Have Systems for Success in Place - Not just lip
service; won’t likely get you the results you need- Identify and
gather missing pieces
Thought #7Enlist Professional Support- Not as a sign of
weakness, rather a sign of seriousness- Legal- Insurance- Communications/PR- Employee Management- Safety Experts- Transportation- Etc.
Thought #8Communicate and Distribute “The Plan”- Review objectives- Describe role in
success- Outline clear
expectations- Put in place where
many can locate, quickly…- Won’t be very helpful
“on the shelf”
Thought #9Is it a Crisis? When In Doubt – Consult the Plan
- When done right a Crisis Management Plan will be your trusted road map
Thought #10UPDATE THE PLAN- Often - and based
on set schedule - Quarterly- New Regulations- New Examples of
Others - Policy Changes- Renewal Dates- Budget Season
Potential PTNPA Support Webinar Series in 2013?• Methods for Protecting Business/Industry• Creating a Plan – Getting Started• How to Review Insurance Policies for Greatest
Coverage• Communications and PR Planning and/or Training• What to Expect: FDA Investigations and
Inspections• Risk Mitigation and Management• Update: Good Manufacturing Practices (GMPs)• OTHERS?
Continue to Contact Us! www.ptnpa.org