crisis management in the digital age_arita_nov 2016_v1.0_slideshare

CRISIS MANAGEMENT IN THE DIGITAL AGE GEOFF FOWLSTONE FOWLSTONE COMMUNICATIONS

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CRISIS MANAGEMENT IN THE DIGITAL AGE

GEOFF FOWLSTONE FOWLSTONE COMMUNICATIONS

Dreamworld case study

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Dreamworld case study

Page 4: Crisis Management in the Digital Age_ARITA_Nov 2016_v1.0_Slideshare

Protecting value in a crisis

Danger Opportunity

危机

Crisis (Wéijī)

Page 5: Crisis Management in the Digital Age_ARITA_Nov 2016_v1.0_Slideshare

Protecting value in a crisis

“…the way in which senior management and the CEO in particular handles a disaster is a much stronger determinant of recovery than are

the direct financial consequences of a loss” Oxford Metrica

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Social media site usage

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