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Social Media Crisis Management What would you do if something went wrong?

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Presentation for Galway City Business Network

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Page 1: Crisis Management in Social Media

Social MediaCrisis Management

What would you do if something went wrong?

Page 2: Crisis Management in Social Media

http://www.greenpeace.org/international/campaigns/climate-change/kitkat

http://www.greenpeace.org/international/campaigns/climate-change/kitkat
Page 3: Crisis Management in Social Media
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http://www.flickr.com/photos/meg/4453821027/sizes/l/

http://www.flickr.com/photos/meg/4453821027/sizes/l/
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@****** The Dylan is a hotel that are certainly using twitter well- a guest tweeted about no hot water- they responded immediately to rectify!

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[email protected]

@spiderworkingph: 01 442 9410

http://www.spiderworking.com/
mailto:[email protected]

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