crisis & continuity leadership for the modern organisation · 2017-06-22 · 2.20 afternoon...
TRANSCRIPT
C O N F E R E N Z . C O . N Z / R E S I L I E N C E
# R E S I L I E N C E N Z
Expert insights and case studies from:
· Fonterra· Truscott Crisis Leaders (Australia)· KiwiRail· ACC· IAG New Zealand· Airways New Zealand· AND MORE!
Featuring two separately bookable post-conference workshops:
1. Measuring and assessing organisational adaptive ability and building crisis leadership capabilities2. Designing and running effective crisis and continuity exercise programmes
Supporting Organisations:BCI
Crisis & continuity leadership for the modern organisation
22-23 AUG 2017 | CROWNE PLAZA, AUCKLAND
Jim Truscott, CEO, Truscott Crisis Leaders (Australia)
Jim Truscott is the CEO of Truscott Crisis Leaders, an Australian resilience consultancy based in eight countries. Truscott has supported over 450 clients in 35 countries in the last 16 years. He has been a Crisis Practitioner and Continuity Planner for his entire career initially in government special operations where he was intimately involved in coordinating strategic responses to regional and global crises. During his 40 years in strategic and operational environments he has had a central leadership role within multi-disciplinary teams over a diverse range of high-risk enterprises and emergencies.
There is now an acute need for organisations to embrace crisis preparedness if they are to survive and thrive in the modern business environment.This conference serves to provide business leaders with the expertise and tools to implement and manage successful organisational resilience programmes.
PLUS LOC AL SPE AKE RS
FE ATUR E D INTE RNATIONAL KEYNOTE
Peter Reidy, Chief Executive, KiwiRail
Glen Redstall, President and Chair, Business Continuity Institute Australasian Chapter
Dani Nicholson, Director, Dynamic Media
Hilary Walton, Resilience & Continuity Manager, Airways New Zealand
Katie Brown, Acting Media and Social Manager, ACC
Dr Joanne Stevenson, Senior Research Consultant, Resilient Organisations NZ
8.30 Registration and coffee
9.00 Welcome from the Chair
G OVE R N A N C E & STR ATE GY9.10 Reviewing organisational resilience and the impact
of future political, socio-economic and technical changes on business
Thissessionwillexplorethedefinitionofmodernorganisationalresilienceandthecriticalneedfororganisationstoembracecrisispreparednesstosurviveandthriveintoday’sbusinessenvironment.Learn how organisational resilience will support your organisationnavigatingfuturemacrotrendsandchallengessettoimpactyourbusiness.Glen Redstall, President and Chair, Business Continuity Institute Australasian Chapter
9.50 InternationalKeynote:Triggeringcrisismode –Examining crisis management models and organisational structures
Differentcrisismanagementstructuresandmodelsemployedacrosskeyindustries• Reviewingthephasesofcrisismanagement andactivities’strategiestomanageeach
• Strategiclevelrelationshipsinmanagingcrisissituations
• Identifyingwhowillrespondtoeachtypeofcrisisandtheinterfacewithotherbusinessunits and leaders
Jim Truscott, CEO, Truscott Crisis Leaders (Australia)
10.30 Morning break
11.00 Evaluating your organisation’s adaptive capacity - The indicators of effective organisational resilience • Understanding the thirteen leading indicators oforganisationalresilience
• Benchmarkingandmonitoringyourresilience overtime
• Developingastrategyandbuildingpathways toamoreresilientorganisation
Dr Joanne Stevenson, Senior Research Consultant, Resilient Organisations New Zealand
PE O PLE & C U LTU R E11.30 Panel: Implementing a crisis and continuity ready
corporate culture• Whatarethekeycomponentsofacrisis
and continuity-ready culture?• HowcanweimproveBoardandExecutiveinvolvementinpreparedness?
• Howdoweensurethatcrisissimulationsempowerteamsanddeliveronbuildingacrisisandcontinuity-ready culture?
Jim Truscott, CEO, Truscott Crisis Leaders (Australia)David Thompson, Director, Continuity Services LtdHilary Walton, Resilience & Continuity Manager, Airways New Zealand
12.10 Lunch
1.10 Extended session: Building resilience into your BCM Programme• ReviewinganddefiningBCMProgrammeresilience• ThecapabilitiesandfactorsrequiredforBCMProgrammeresilience
• StartingtheBCMProgrammeresiliencejourneyDavid Thompson, Director, Continuity Services Ltd
2.20 Case Study: Implementing crisis and continuity simulations that create lasting value• Embeddingtherightmanagementcommitmentandmotivatingtheorganisationtoparticipate incrisissimulations
• Enablingorganisationsthroughfitforpurposeresourcesincludinghowtodealwithbusinesspressures that can help or hinder crisis and continuity activity
• Theimportanceofholdingregularcrisissimulations,communicatingoutcomesandupdatingdocumentationtoensureastrongemergencypreparednesscultureisdeveloped
Hilary Walton, Resilience & Continuity Manager, Airways New Zealand
3.00 Afternoon break
C Y B E R S EC U R IT Y3.30 Cyber crisis management - Key considerations
and strategies for success• Recognisingthatcybercrisismanagementinvolvesmultiplefunctionsandskillsetsandisnotcontainedwithin IT only
• TestingthedisasterrecoveryofITsystemsandmovingdatatoanexternalsiteasabackup
• Developingasecure,vigilant,andresilientorganisationMark Knowles, Director of Cyber Security & Risk, IAG New Zealand
4.10 Case study: Moving to enterprise-wide cyber resilience• Howafunctionalapproachtocybercrisismanagementismoreeffectiveinovercomingchallenges
• Identifyingkeyin-houseandexternalsuppliers tosupportyourcybersecurityprogramme
4.50 Summary remarks from the Chair and networking drinks
DAY ON E :
2 2 AUG UST 2017
9.00 Welcome back from the Chair
C R I SI S LE A D E RSH I P
9.10 After the Quake: Response, resilience and team culture post Kaikoura’s shake
Thispresentationwillfocusonleadinganorganisationthroughcrisis.Keylearningswillincludefocusingonwhatmatters,aligningstakeholders,keepingtopurposeandmaintainingleadershipperspectiveandbalance. Peter Reidy, Chief Executive, KiwiRail
9.45 Leveraging crisis response capabilities to build organisational resilienceThissessionwillexplorethekeyroleofcrisisresponsecapabilitiesincontributingtothedevelopmentoforganisationalresilience.Learnhowacrisisresponseframeworkunderpinstheenhancementoftheriskmanagementandpreparednesscapabilitiesthatareessentialtobuildabusinesswhichcanthriveinaconstantlychangingoperatingenvironment.Andrew Bull, Group Manager Preparedness & Response, Fonterra
10.20 Morning break
10.50 Extended session: Best practice communications in crisis management• Understandingwhentodeliverkeypiecesofinformationandthemechanismsinplacetodoso
• Takingtheappropriatestepstocollectallfacts, andwhowasaffectedintheincidentpriortomakingapublicannouncement
• When you should and shouldn’t issue a press release• Creatingaunified,consistentandclearresponse
that involves the entire organisation• Implementingautomatedcrisiscommunications
strategies• Mediareadinessandtrainingforbusinessleaders• Evaluatingyourresponseanddevelopingpost-
crisis trainingDani Nicholson, Director, Dynamic Media
12.00 Lunch
D I G ITA L & TEC H N O LOGY
1.00 Strategically leveraging technology for today’s crisis prevention • Utilisingtechnologiesanddigitalchannelsfor long-termcrisismonitoring
• AutomatedtoolsforincidentmanagementGlen Willoughby, General Manager IT, Downer NZ
1.40 Case study: Integrating digital applications into emergency response and business continuity programmesThis case study presentation will deliver insights into how digital applications can strengthen organisational resilience through increased mobility,flexibilityandmore.Hearaboutkeystepsinintegratingadigitalplatformintoyourcontinuityprogramme.
2.20 Afternoon break
PR , M E D I A & CO M M UN IC ATI ON S
2.50 Case study: Crisis management through the digital noise - Preparing your organisation for a crisis that plays out in social media• Informationasymmetryandotherkeyindicators ofasocialmediacrisis
• Empoweringyourteamtoknowwhenandhow to respond
• Meetingstakeholderexpectationsinreal-timeKatie Brown, Acting Media and Social Manager, ACC
3.30 Case study: Managing ambassador programmes to secure brand reputation• Ensuringbrandambassadoragreementssupportcorevaluesandbrandvision
• Researchingandselectingbrandambassadorsthatalignwithstrategicobjectives
• Decidingwhenabrandambassadorrelationshipshouldbesuspendedandbestpracticeinmanagingtheexit
4.10 Summary remarks from Chair and end of conference
·ChiefRiskOfficers,ChiefStrategy&GovernanceOfficers,CFOs,COOs, CEOs, CIOs
· Business Continuity Professionals
WHO WILL ATTEN D· Communications, PR & Media
Relations Professionals
· HR Professionals
· Insurance Advisors
· Health, Safety & Wellbeing · Emergency Planning & Analysis · Senior Operations · Risk & Assurance
C O N F E R E N Z . C O . N Z / R E S I L I E N C E
DAY T WO:
2 3 AUG UST 2017
24 August 2017: 9:00am - 12:30pm
Measuring and assessing organisational adaptive abil ity and building crisis leadership capabil itiesDesigned for senior level crisis leaders and Executives, this half day workshop will walk you through assessing your organisation’s adaptive capacity and how you can develop your skillsets as a crisis leader.
Dividedintotwofocusareas,partonewillfirstlytakeyouthroughevaluatingyourorganisationagainstthe13 key indicators of effective organisational resilience and how you can implement strategies to develop your effectiveness in each area. Part two will examine the attributes and competencies of an effective crisis leader.
David Turner, Organisational Risk Management Specialist
T WO S E PA R ATE LY B OO K A B LE H A LF DAY WO R KSH O PS
Visit conferenz .co.nz/resil ience for ful l workshop programmes
24 August 2017: 1:30pm - 5:00pm
Designing and running effec tive crisis & continuity exercise programmesDesigned for the organisation’s crisis and continuity leaders and planners, this practical half-day workshop will take you through the steps in designing and implementing effective crisis and continuity management exercises.Validateyourexerciseprogrammesandgainconfidenceinyourorganisation’sresilienceandabilityto respond in a crisis.
David Thompson, Director, Continuity Services Ltd
David Turner is a senior business executive and trusted advisor with over 20 years’ experience in the risk management industry. He has a unique blend of expertise across diverse areas with a focus on risk management of human behavior – one of the more complex, dynamic and often over-looked areas of the industry. David currently advises global corporations within the business, governance, government, construction, and critical infrastructure sectors, and also provides services to the international Gerson Lehrman Group’s (GLG) consultancy and research units.
David is a recognised leader, trainer and international public speaker in the Business Continuity industry. He has over 20 years in the emergency, crisis and continuity sectors and this is supported by 44-plus years’ experience in a wide range of industry sectors. David has managed a number of teams in the actual recovery of people, property and systems after several disaster incidents. These events include the Hutt Valley and Queenstown floods, and throughout New Zealand, hazardous materials contamination, denial of access and ICT systems failures.
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C O N F E R E N Z . C O . N Z / R E S I L I E N C E
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BOOKING OPTIONSSUPER SAVER
Register & Pay before 5pm
27 JUNE 2017
EARLY BIRDRegister & Pay before 5pm
25 JULY 2017
LAST MINUTERegister & Pay after 5pm
25 JULY 2017
CONFERENCE $2,299 + GSTSAVE $300
$2,499 + GSTSAVE $100
$2,599 + GST
WORKSHOP (EACH HALF DAY)
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$699 + GSTSAVE $100
$799 + GST
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Agenda Updates: Conferenz Ltd reserves the right to make any amendments deemed to be in the best interest of the conference. Agenda is correct at time of printing, please check online for any updates.
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WHAT HAPPENS IF I HAVE TO CANCEL?YOU HAVE SEVERAL OPTIONS:• Send a substitute delegate in your place• Confirm your cancellation in writing (letter or email) at least
ten working days prior to the event and receive a refund less a $300+GST service charge per registrant. Regrettably, no refunds can be made for cancellations received after this date.
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Would you like to bring YOUR TEAM?Competitive group booking options available. Contact the team on 09 912 3616 for more information.