crgt inc. detailed corporate overview

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Who is CRGT? * Large systems integrator with over 25 years of experience * Approximately 1,400 employees, located in 45 states and six countries worldwide, with headquarters in Reston * Top Secret Facility Clearance * CMMI ML3 assessed with proven methodologies that span both traditional and Agile software development practices * PMBOK-guided Program and Portfolio Management * Experienced contractor with complex organizations in the Federal market

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All information in this presentation is proprietary to CRGT.

Corporate Overview

Fast Facts

• CRGT saves the U. S. Postal Service (USPS) approximately $150 million per year by optimizing space in over 36,000 properties with a geospatial predictive analytics system.

• CRGT is at the forefront of enterprise mobility, helping the U.S. Army, DHS, DOJ, and other agencies with a vendor-neutral, holistic solutions and applications.

• CRGT has provided over 350 big data/analytics implementations.

• CRGT decreased support costs by 31% in two years for GSA data warehouse management project.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 2 | © 2013 CRGT Inc.

Who is CRGT?

• Large systems integrator with over 25 years of experience• Approximately 1,400 employees, located in 45 states and six

countries worldwide, with headquarters in Reston• Top Secret Facility Clearance• CMMI ML3 assessed with proven methodologies that span both

traditional and Agile software development practices• PMBOK-guided Program and Portfolio Management• Experienced contractor with complex organizations in the Federal

market

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 3 | © 2013 CRGT Inc.

CRGT Values and Services

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 4 | © 2013 CRGT Inc.

CRGT Organization

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 5 | © 2013 CRGT Inc.

IDIQ Program Management Office

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 6 | © 2013 CRGT Inc.

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Key Contract Vehicles

• NIH NITAAC CIO-SP3• Treasury TIPSS 4• GSA Schedules 70, FABS, and MOBIS• Army STOC II• DHS EAGLE II FC1 (pending)• Many others…

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 7 | © 2013 CRGT Inc.

Who Does Business with CRGT?

• Civilian– Department of

Commerce– Department of

Agriculture– Department of Interior– Department of

Homeland Security– U.S. Coast Guard– Department of Energy– Department of

Education– Federal Deposit

Insurance Corporation– National Archives– National Aeronautics

and Space Administration

– United States Postal Service

• Health Care– Department of Health

and Human Services

• Veterans– Department of

Veterans Affairs

• Defense– Joint Military

Commands– U.S. Air Force– The Air National Guard– U. S. Army– U.S. Navy– Pentagon– Chemical Materials

Agency

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 8 | © 2013 CRGT Inc.

Services Portfolio

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 9 | © 2013 CRGT Inc.

Agile Development and Consulting

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 10 | © 2013 CRGT Inc.

Agile Offerings

• Agile development framework to:– Provide an iterative approach to development– Maintain the rapid delivery of business value– Increase customer participation

• Ability to carry our Agile iterative development on customer or CRGT premises

• An increasing body of highly trained, certified, and experienced personnel

• Dedicated Agile development facility available in March 2014– Promotes team collocation

• Suite of Agile management, testing, and continuous integration tools

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 11 | © 2013 CRGT Inc.

CRGT’s Agile Approach

• Utilize various Agile approaches, e.g., SCRUM, ScrumBan, etc.• Increase customer participation• Iterative development, testing, and acceptance

– Two to four week increments, or “sprints”– Results in functional, releasable code

• Agile release planning using product road maps• Quality enhanced through:

– Frequent code reviews– Pair programming– Continuous integration

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 12 | © 2013 CRGT Inc.

The Agile Difference – USPS Success Examples

• Program Registration– First USPS Agile project – Large application utilizing multiple SCRUM teams– CRGT installed and configured USPS corporate-wide standard Agile

management tool

• PostalOne! Transition– Application accounts for more than 60% of the total USPS annual revenue– Complex application with numerous modules and interfaces– CRGT transitioned portions of PostalOne! development to Agile practices– Customer participation increased with transition

• Additional Postal Service Applications Transition– Initiated migration of additional postal applications to Agile– Standardizing software and processes to increase quality– Goal is all postal applications under Agile where possible

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 13 | © 2013 CRGT Inc.

Big Data Analytics

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 14 | © 2013 CRGT Inc.

Big Data Analytics

• Full lifecycle services from planning through implementation for data warehousing and business analytics. We help customers to integrate data and transform it into information that can be used to manage and improve business processes.– Enterprise data warehouse (EDW)– Enterprise data modeling– Operational data store (ODS)– Business intelligence (BI)– Analytics (business, predictive, data)– Dashboard and scorecards– Geospatial visualization and analytics– Financial analytics– Data visualization– Mobile BI

• Primary functional areas:– Federal financials– Human resources– Loan analysis– Emergency response– Field enforcement (inspection support)– Case management

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 15 | © 2013 CRGT Inc.

Data Analytics

• Strategy and Planning– Current assessments– DW Roadmap

• Data warehouse design and development– Data warehouse architecture– Dimensional data modeling– Extraction, transformation, and

loading (ETL)

• BI/Analytics/Reporting design and development

• DW/BI O&M cost reduction toolkit

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 16 | © 2013 CRGT Inc.

Data Analytics

• Foundation in data warehouse and analytics• Big data implementation experience using Hadoop• Investment in big data technologies

– R&D Working Group– Hadoop Solution Center– Endeca unstructured data discovery– Trained and certified staff

• Big Data thought leadership– Whitepapers, blog, industry conferences

• Big Data vendor partnerships– Cloudera– Oracle– Informatica– MarkLogic– ParAccel– MicroStrategy

• Leverage existing vendor relationships and expertise – focus on Hadoop and several niche vendors

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 17 | © 2013 CRGT Inc.

We are a thought leader in Data Management and Analytics Solutions

• Over 30 implementations– Numerous business functions– 17,000+ users, extranets, etc.

• 40+ presentations at national vendor conferences, TDWI, industry forums, etc. - co-presentations with Sprint Nextel, Fannie Mae, GSA, and Military Health

• Accredited data analytics professionals• Technology Solution Center• Data Analytics Blog

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 18 | © 2013 CRGT Inc.

Data Analytics

Cyber Security

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 19 | © 2013 CRGT Inc.

Information Assurance and Security

• Protection for client infrastructure, systems, and critical business data with best-practice IA solutions that span the full project lifecycle

• Expertise includes:– Enterprise event management and

monitoring– Security device management

(Firewall/IDS/IPS)– Compliance logging and reporting– Incident response and investigation– Managed vulnerability assessments

(external/internal)– Security operations center management– Security program development and

documentation– Security awareness training– User provisioning and enforcement

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 20 | © 2013 CRGT Inc.

Cyber Security and Operations

• Build and maintain a cadre of cyber professionals within a Cyber Center of Excellence capable of reacting to client mission needs as they apply to the Five Pillars of the US Strategy for Cyber

• Recognize the Cyber Space Domain for Warfare• Implement proactive defenses• Enhance critical infrastructure protection• Provide collective defense mechanisms and policies• Advance our client capabilities in conjunction with technological change• Expertise includes:

– Computer network exploitation– Computer network attack– Computer network defense– IT forensic analysis– Vulnerability assessment– Penetration testing– Cyber intelligence and analysis– Critical infrastructure protection – Training

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 21 | © 2013 CRGT Inc.

C.L.E.A.R.

• Customer service – Mission success without compromising security– Transport reporting and communication

• Leadership– Strong relationships across the cyber community– Focused of mission, risk, and mitigation– Intelligent stakeholder interaction

• Evidence of success– Cost realism and control– Susceptibility to attack– Mitigation response time

• Adaptability– Creative approach to complex security problems– Vast network of cyber professionals available to consult– Active and constant recruiting activities

• Resources– People, processes, and technology– Training (employees and clients)– Awareness campaign

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 22 | © 2013 CRGT Inc.

C.L.E.A.R.

• Client mission comes first• Security is no longer the “no” in innovation

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 23 | © 2013 CRGT Inc.

Mobility

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 24 | © 2013 CRGT Inc.

Mobility Challenges and Considerations

• Developing a comprehensive mobility strategy that addresses:– Meeting end users’ high performance expectations already established by

consumer-grade mobile technologies.– Changing the mindset of IT staff from a ‘standardize and lock-down standard

operating environment’, to one with a more agile view of the world– Standards compliance (FISMA – NIST, NSA, DoD, DISA, and OMB)– Security Regulations (FIPS 140-2, 201-1)– Certification & Accreditation (C&A)– Identity access management and role-based access controls to disparate

enterprise data.– Governance Process for mobility services and infrastructure Mobile Device

Management (MDM) and Mobile Application Store (MAM) – i.e. DOD Implementation Memorandum

– Application verification process

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 25 | © 2013 CRGT Inc.

Enterprise Mobility Services and Capabilities

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 26 | © 2013 CRGT Inc.

Mobile App Development Services and Expertise

• Cross-platform development expertise• HTML5/CSS3/JavaScript• PhoneGap, jQuery, Sencha Touch• Native device development • iOS, Android, Blackberry, Windows• Web-enabled enterprise applications• Mobile app development and deployment• Enterprise app store solutions• Custom native, HTML5, and hybrid apps• Conversion of legacy enterprise applications and

implementation of mobile-friendly apps

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 27 | © 2013 CRGT Inc.

Infrastructure Optimization

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 28 | © 2013 CRGT Inc.

Infrastructure Design and Operations

• Data centers• Network infrastructure• High availability architecture• Desktop support• Managed services• Business continuity planning• COOP and disaster recovery

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 29 | © 2013 CRGT Inc.

Call Center Operations

• Enterprise help desk/call center solutions for any degree of scale requirements. Includes:– Help desk– Maintenance/Break-fix– Asset management services– Telephony design engineering– Network and systems monitoring– Comprehensive managed hosting

services from our highly redundant, 24x7 operations facility in Dallas, Texas

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 30 | © 2013 CRGT Inc.

Cloud Services

• Expertise in helping clients navigate adoption for varied models of cloud computing to: – Establish broad virtualization – Self-service capabilities– Resource pooling– Rapid scalability– Ubiquitous network access via a fully managed and

measured service plans

• Cloud services include:– Strategy and roadmap development– Migration assessment services– Business case development– Environment architecture and design– Application transformation– Testing as a service– Managed services for enterprise applications

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 31 | © 2013 CRGT Inc.

Physical Security Solutions

• CRGT Nexus is an advanced Physical Security Information management solution for situational awareness, driving comprehensive Command & Control.

• Our platform integrates multiple systems, cameras, sensors, and networks to collect, fuse, process, and share real-time information.

• CRGT Nexus was designed by users—security and emergency personnel and first responders. It’s easily customizable by users and provides a low-cost, flexible, scalable solution.

• Some discriminators include:– Policy-based process guidance for critical alerts spanning

multiple security elements– Standardized alerts, alarms, and interfaces maximizes ROI– Integrated view with real-time situational awareness enables

quick and appropriate response

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 32 | © 2013 CRGT Inc.

Enterprise Energy Management

• Federal mandates require that government organizations reduce their energy consumption 30% by 2015.

• Agencies require an enterprise strategy for energy management that will also scale and conform to the existing technical architecture.

• We have partners for metering solutions and robust manage/control systems. From that point, our personnel ensure the data integrates with other related systems (e.g., utility, facilities, finance). We provide secure business intelligence in the form of interactive dashboards.

• We tailor weather normalization approaches for each type of project.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 33 | © 2013 CRGT Inc.

Example: USPS recognized the need for an open standards approach to standardize data collection across its metering platforms. CRGT designed and developed an architecture that ensures standardization, security, and scalability. We are currently implementing the solution for the pilot program.

IT Services Management

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 34 | © 2013 CRGT Inc.

Program Management and Business Analysis

• Portfolio and project management• IT governance• Business continuity management• Risk management• Business impact analysis• Acquisition support services

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 35 | © 2013 CRGT Inc.

Agencies demand access to better information

• Whether they seek internally or externally-facing solutions, agencies seek elegant solutions to present a seamless view of data from many sources.

• From federated to un-federated data, clients want customers to reduce the time it takes knowledge workers to find answers.

• Solutions require sophisticated security and Web 3.0 capabilities.• Experience for visual solutions using open-source technologies.• Trend within agencies and cross-domain for common-focus:

– IC: intelligence– Health-care: cross-domain to include HHS, VA, IRS, FBI in some cases– DISA/DoD: Warfighter support– GSA: Procurement

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 36 | © 2013 CRGT Inc.

Information Sharing

Enterprise Data Management

• CRGT offers proven experience managing vast amounts of data for some of the largest organizations in the world.

• Our EDM practice focuses on ensuring the integrity of the data throughout the lifecycle of information within an organization to include evidentiary artifacts.

• EDM provides an organization with a road map that addresses key activities such as data stewardship, governance, standards and integration across the enterprise.

• Success results in the organization being able to realize the value of their data by making it actionable.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 37 | © 2013 CRGT Inc.

Application and Software Development

• CMMI ML3 for software development

• Full SDLC methodology from CONOP to operational system

• Legacy system modernization• Portal development• Native and hybrid development

solutions for mobile applications

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 38 | © 2013 CRGT Inc.

Geospatial Analytics

• Predictive analyses of location-based data for business decisions– Algorithms behind the scenes correlate

multiple data sets and answer the question: “What if…?”

– Proven experience working with vast data sets, including data cleansing and geo-coding

• Examples of applications– Real property space optimization – USPS– Toxic release inventory – EPA– Budgetary impact on dialysis funding –

leading pharmaceutical company– Fleet replenishment analysis – DOT– Route optimization – leading sporting

goods manufacturer

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 39 | © 2013 CRGT Inc.

Systems Integration

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 40 | © 2013 CRGT Inc.

Systems Integration

• Formal SDLC methodology• Enterprise architecture• Systems Engineering Lab• Enterprise systems

management• COTS and GOTS integration• Custom software integration• Unit, systems, and load testing• Configuration, release, and

deployment methodologies

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 41 | © 2013 CRGT Inc.

Systems Integration

• What we offer– Enterprise architectures– Highly scaled solutions– Systems Engineering Lab– COTS and GOTS integration– Custom software integration– Cloud based integration– Unit, systems, and load testing– Holistic operations

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 42 | © 2013 CRGT Inc.

Systems Integration (cont.)

• How we provide– Formal SDLC methodology– Configuration, release, and deployment methodologies– Vertical integration– Star integration– Horizontal or Enterprise Service Bus (ESB) integration

• Impact – Economies of scale– Less redundancy– Lower costs– Seamless flow of information

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 43 | © 2013 CRGT Inc.

Recent Successes

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 44 | © 2013 CRGT Inc.

US Postal Service – Project Phoenix PMO Support

• Challenge: Project Phoenix is an integrated multi-channel effort, aimed at individual and small business customers for the purpose of improving customer access through usps.com, call centers, and other channels. USPS sought our assistance in managing this large-scale effort.

• Solution: Provided PMO support, including performing security evaluations, managing software development, providing software updates to Phoenix, and maintaining project schedule, risk mitigation, resource allocations, and budget. Participated significantly in developing help desk software and managing software rewrites to overhaul call center functionality; provided a Project Coordinator to represent the USPS Facilities Project Manager.

• Success: Major overhauls have been deployed to usps.com and call centers, which continue to enhance USPS customer access. CRGT continues to support PMO efforts in updating/modernizing call center software.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 45 | © 2013 CRGT Inc.

US Postal Service – Mobility Prototype

• Issue: USPS has been losing revenue in recent years and needed to implement innovation that would generate business and increase revenue.

• R&D Budget: They were willing to invest in IT infrastructure as part of their innovation solution, but had to see the benefits through a pilot before committing further investment.

• Mobility Investment: As mobile technology usage is the current market trend, USPS wanted to explore possibilities of using mobile apps to their best advantage before investing in enterprise-wide, mobile solutions.

• Mobile Pilot: USPS requested CRGT develop a mobile pilot to demonstrate cost savings and revenue generation for while proving the capability of CRGT in building a robust, platform independent mobile solution, and the necessary support and guidance from inception to deployment.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 46 | © 2013 CRGT Inc.

US Postal Service – Mobility Prototype (cont.)

• Challenge: Most USPS customer products and services were limited to access through a desktop or laptop Web browser. USPS sought superior user experience through on-demand access across multiple devices/platforms, and a mobile proof-of-concept pilot for revenue generation opportunities.

• Solution: Utilizing a small team, CRGT developed within a 90-day period a highly-robust mobile prototype for iOS and Android using modern web tools and technologies such as HTML5, CSS3, JavaScript Web SQL API, PhoneGap, jQuery/jQTouch, Sencha Touch, Facebook integration, and more.

• Success: Provided mobile platform for revenue generating services such as “Shop Bot”, and “My PO Box” as well as providing easy connectivity to existing Postal services.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 47 | © 2013 CRGT Inc.

US Postal Service - VRAT Mobility

• Challenge: When remotely surveying postal facilities with limited or no network/computer access, users print a hard copy of the survey, complete the survey, and later re-enter the same data within VRAT online application when they get back to office.

• Solution: CRGT developed an HTML5-based mobile solution enabling the use of Postal issued mobile devices within their secured network with single sign-on authentication. This allows users to download surveys to their mobile devices, complete the surveys at their convenience and upload them anytime from any point of online connectivity.

• Success: Hundreds of users rely on VRAT to survey over 30,000 facilities. End user productivity has increased exponentially. Users may now complete their surveys in a timely manner, freeing time for other tasks and thereby resulting in significant cost savings for the Postal Service.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 48 | © 2013 CRGT Inc.

Leading Sporting Goods Manufacturer – GIS

• Challenge: The company had announced it would launch the sports watch at the CES Show in Las Vegas in 2011. They needed a partner with GIS expertise to manage the big data the running routes would pose.

• Solution: CRGT worked with the company’s choice of TomTom for a mapping tool by taking the routes uploaded by the USB-port of the watch. The 600 million data points quickly grew to more than a trillion. We created a rendering solution that met consumer demand.

• Success: CRGT helped the company meet their launch deadline and has continued to meet the need of its growing consumer market with big data challenges on the GIS platform.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 49 | © 2013 CRGT Inc.

US Patent and Trademark Office – Data Warehouse

• Challenge: The USPTO needed to modernize and streamline an aging data warehouse and reporting system, involving a redesign of the ETL and reporting layer and a complete overhaul of the existing architecture.

• Solution: CRGT developed a state-of-the-art enterprise data warehouse– Designed and implemented new infrastructure,

including utilizing virtual servers for development and test environments

– Managed upgrades of the database and reporting software, introducing auditing capability and reducing licensing fees

– Designed new ETL and reporting system, improving the accuracy of the data in the EDW, eliminating over 400 redundant reports, and automating scheduling

• Success: CRGT become the trusted source for Data Analytics at USPTO and counseled executives on Information Strategy. Additionally, CRGT decreased support costs by 28% in the first two years, by reducing the demand for helpdesk support and eliminating 60 hours of labor to distribute reports each month.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 50 | © 2013 CRGT Inc.

General Services Administration – Data Warehouse

• Challenge: GSA needed technical services to manage the day-to-day operations for the Federal Acquisitions Services (FAS) data warehouse.

• Solution: CRGT managed the day-to-day operations for FAS data warehouse supporting more than 1,500 users with over a 1,000 reports– Conducted fiscal year end report conversion and modernization effort, reducing

development cycle from over 3,000 hours to 160 hours– Implemented an Agency-wide Single Sign-On in under three months– Implemented Agile Scrum Methodology for all custom application and

development tasks

• Success: By implementing Agile and reducing development time, CRGT decreased support costs by 31% in first two years. Overall usage has increased while user support requests have decreased by more than 50%.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 51 | © 2013 CRGT Inc.

Social Security Administration – Business Intelligence

• Challenge: The SSA needed to improve system performance and user support for the Business Intelligence Gateway (BIG) system.

• Solution: CRGT developed the BIG System Monitoring Toolset and a User Support Center.– Developed a real-time monitoring infrastructure with customized alerts for hardware warnings

and failures, service stoppages, backup monitoring, checks for orphan processes– Implemented a log manager which in addition to sending real-time alerts, providing historical

incident reporting and trending– Designed a ticketing system with a searchable knowledge base that provides a user with

suggested solutions, reducing the number of tickets received by the help desk– Implemented an automated reporting system for the support center providing trending on how

many tickets were received, pending, and completed by day

• Success: Before CRGT implemented the BIG System Monitoring Toolset, the support team was entirely reactive, now the support team is proactive and resolves potential issues before they occur, maintaining an uptime of 99.92%. Additionally, the BIG Support Center, which supports 5,000 users across 50 different programs and offices, decreased costs by 31% in first two years by reducing the number of tickets received and increasing the number of tickets resolved in one day by 20%.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 52 | © 2013 CRGT Inc.

USCYBERCOM J3 Support – Cyber

• Challenge: USCYBERCOM sought a cost-effective solution in providing technical services in developing Cyber Warfare strategy (CNO, CAN, CND, CNE and IA).

• Solution: CRGT partnered with Booz Allen Hamilton to establish and execute methodologies for conducting cyber warfare and provide 24x7x365 near real-time support in the Joint Operations Center (JOC):– Receive, track and maintain the current DoD GIG Operation – Provide situational awareness of the health, performance,

availability and reliability of the DoD GIG – Support to DoD GIG Operations (GIGOPS) Mission Lead (ML)

and assist developing and refining SOPs and daily procedures within the JOC

• Success: CRGT provides Joint Operations Center (JOC) support 24x7x365 using qualified and flexible cyber staff to meet the critical needs of the DoD GIG.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 53 | © 2013 CRGT Inc.

US Postal Service – eApprover Mobility

• Challenge: USPS needed mobile versions of USPS’s approval workflow system, eApprover, for use on Blackberry, iPhone, and Droid operating systems with tight budget and time constraints.

• Solution: Developed a approval workflow across these applications to allow USPS managers to approve a variety of requests while on the go through the eApprover application that runs across multiple operating systems.

• Success: Using an Agile methodology to ensure collaboration and success, CRGT created mission a critical application for use on mobile devices to support the USPS in its mission to enhance efficiency and reduce operating costs.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 54 | © 2013 CRGT Inc.

US Army Knowledge Online – ‘GoMobile’ Program

• Challenge: US Army was looking to reduce cost and avail new options for service members and their families to access services remotely to include the Oracle Communications Suite, without compromising security guidelines or network integrity.

• Solution: CRGT designed and developed the Go Mobile Army Mobility Platform, which was one of the largest Secure Mobility Programs inside the Federal Government to date.

• Success: Project chosen as the 2011 U.S. Army Acquisition Corps Annual Award winner and 2011 Computerworld Honors Program Laureate. Project team chosen to lead group within DoD to work with DISA on STIG (Security Technical Implementation Guide) for iOS and Android Devices and as Sponsoring group for writing/approval of Windows Mobile STIG, Dell Android STIG, and iOS Interim Security Implementation Guide.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 55 | © 2013 CRGT Inc.

U.S. Army – Army Knowledge Online (AKO)

• Challenge: The U.S. Army sought a cost-effective solution that would enable more efficient, advanced, and secure knowledge management, along with collaboration and information sharing across the globe.

• Solution: CRGT designed and developed the AKO program:– Encrypted internet solution that integrates diverse, COTS applications into a user-friendly knowledge

management portal– Fast, secure, worldwide access to a wide range of information and tools– Warfighter support (e.g., forms and regulations, installations, change-of-station

information, communities of interest, Army news, and AKO Knowledge Center)– Continued operations and maintenance support, including portal software

integration, data center management, managed hosting, information assurance,physical security, help desk services, asset management, and acquisition services

• Success: AKO became the authoritative global portal and e-mail solution for the US Army and their families to offer secure communications and diverse application services no matter where they are stationed. Allows soldiers to communicate securely with their families, other soldiers, the civilian workforce, authorized contractors who support our Army at war, and all active and retired Army, Army Reserve, and Army National Guard personnel.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 56 | © 2013 CRGT Inc.

US Postal Service – Facility Management Program

• Challenge: Optimize operations by reducing the number of leased and owned facilities from 36,000 to 25,000 while maximizing use of modern equipment and minimizing impact to employees.

• Solution: CRGT provided a visualization solution that accounted for available square footage in a facility, the amount of driving time added to carrier routes for a given property move, the ability to terminate leases, and the impact of relocation on employees. The application provides a feasibility analysis of various optimization efforts, thereby reducing an effort that previously took weeks to complete to mere seconds.

• Success: USPS is realizing their goal of adding $150 million per year to the bottom line.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 57 | © 2013 CRGT Inc.

US Postal Service – Enterprise Energy Management

• Challenge: The USPS has elected to follow the Federal mandates require that government organizations reduce their energy consumption 30% by 2015.

• Solution: CRGT worked closely with the USPS to identify the most significant opportunities for energy reductions were and designed a strategic plan. We then created an enterprise energy management system that pulls data from disparate systems—including meters, finance, utility, and facilities—to render a complete picture. We also enhanced it with normalization capabilities for both weather and operations.

• Success: The USPS has an open standards approach across its disparate metering platforms, which ensures standardization, security, and scalability. After a successful pilot, we are moving forward together to a complete roll-out across 30,000 facilities nationwide.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 58 | © 2013 CRGT Inc.

US Postal Service eFleet – Financial Management

• Challenge: The USPS operates a nationwide fleet of over 200,000 vehicles. Historically, drivers used oil company credit cards to pay for fuel, oil, repairs, and other operating expenses. Invoices were processed and paid manually, which was slow, expensive, and prone to errors and fraud.

• Solution: Within a few months, CRGT had deployed an automated eFleet system into production. Security measures were incorporated to manage access for all 16,000 users and help reduce fraudulent activity.

• Success: Since implementation, the system has enabled the agency to streamline payment processing, recouping over $30 million in exempt fuel taxes, and detecting fraudulent credit card purchases. The eFleet system won a prestigious “Top 5” Excellence.gov award.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 59 | © 2013 CRGT Inc.

Defense Logistics Agency/Department of Agriculture – Network Monitoring

• Challenge: Provide 24/7/365 network monitoring to multiple customers with nationwide operating locations.

• Solution: CRGT provides highly technical staff at the centralized Dallas, TX Enterprise Operations Center which provides redundant communications and power as well as a fully mirrored COOP site in Peachtree City, GA.

• Success: CRGT has maintained the strictest of service levels with zero discrepancies for over the past four years. Our technicians respond to customer outages in under 15 minutes alerting subject matter experts who resolve issues and maintain superior network “up time” rates.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 60 | © 2013 CRGT Inc.

Department of Energy, National Nuclear Safety Administration – Service Desk Transition

• Challenge: Due to relocation to a facility smaller by 75%, customer requested relocation of Tier 1 IT Service Desk support to an off site facility.

• Solution: CRGT developed a transition plan to move all Tier 1 Service Desk calls to its Dallas Enterprise Operations Center.

• Success: Over a period of three months CRGT relocated or hired staff for the Dallas facility, duplicated operations to accept calls at both locations and then cut over 100% Tier 1 Service Desk duties. Utilizing economies of scale the customer is getting greater support for the same funds while increasing the ability to exceed service levels.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 61 | © 2013 CRGT Inc.

Chemical Materials Agency – Systems Integration

• Challenge: CMA sought a true integration project partner, requiring a broad scope of information technology services.

• Solution: CRGT provided a range of critical need services that included the following services:– Developed and deployed operational help desk services

for 1,300 CMA users– Provided electronic data and document services – Streamlined network management architecture – Implemented and administered a document management

system with a Web-based user interface– Delivered business process reengineering services

• Success: CRGT implemented and maintains a virtual server environment for CMA, making it notably one of the first Army organizations to achieve comprehensive virtualization and SOA alignment.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 62 | © 2013 CRGT Inc.

Department of Defense – Space Based Infrared System (SBIRS)

• Challenge: The DoD concluded there was a need for expansion in theater missing warning capabilities and began planning for an improved infrared satellite sensor that would support both long-range and short-range theater ballistic missile warning and defense operations.

• Solution: CRGT’s staffing experience in legacy Defense Support Programs (DSP) fostered quality engineers, operators and analysts with the experience and knowledge needed to develop the 21st Century system (SBIRS). Lockheed Martin and Northrop Grumman rely heavily on CRGT personnel to support the mission in all three critical areas of SBIRS:– SBIRS High – development of space sensors operating in

geosynchronous earth orbit and high elliptical orbit.– SBIRS Low – development of scanning infrared sensors designed to

acquire ballistic missiles in the early stages of flight. – Ground Segment – Mission Control Station (MCS) operators and

analysts. • Success: CRGT personnel have been critical team members in

the development, launch, and operation of every SBIRS sensor.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 63 | © 2013 CRGT Inc.

Army Medical Command – Project Transition

• Challenge: Retained qualified staff from incumbent contractor who under valued employee worth.

• Solution: In concert with contract team members CRGT provided solution to resolve pay discrepancies moving to a Services Contract Act based pay system. Creating three tiers of labor categories each employee was fairly compensated and had room to grow.

• Success: CRGT maintained 100% of incumbent employees who in most cases received increased benefits and pay. These hard charging individuals ensured zero risk during transition and continue to provide superior support to CRGT and our customer.

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 64 | © 2013 CRGT Inc.

• Please contact Sal Fazzolari at– 703-902-1222– [email protected]

• Corporate Office: – 11921 Freedom Drive, Reston VA 20190

Proprietary to CRGT Inc. UNCLASSIFIED April 10, 2023 | 65 | © 2013 CRGT Inc.