crexendo business solutions' cloud telecom technology
TRANSCRIPT
Award-Winning Technologies. You Need A Phone System. Why Not Make It The Best?
About Crexendo • Publicly Traded NYSE MKT: EXE
• Headquartered in Tempe, AZ with Regional Offices in Utah and Nevada
• Founded in 1998
• Data center hosting for over 14,000 voice & data customers
• CLEC in 43 States with Ability to Sell in all 50 States & Canada
• Live 24x7 customer service
• Experienced management team:
• Steve Mihaylo, CEO (36 years Inter-Tel, 5 years Crexendo)
• Doug Gaylor, COO (22 years Inter-Tel, 4 years Crexendo)
• Satish Bhagavatula, CTO (15 years Inter-Tel, 4 years Crexendo)
• VP & Engineering Staff – Collective 150+ Years in Telecom
Everything Is Moving To The Cloud.
“I realized when using the Amazon Cloud for
music that… Having all stored files available
at a moment’s notice, anywhere, any time
would increase business.” -Chief/Deputy CIO, Small Business*
Personal Use Has Been A Main Driver of
IT Professionals Moving To The Cloud…
* As stated by: CDW’S 2013 STATE OF THE CLOUD
REPORT
Today Businesses Rely On Cloud Technology
To Power Their Business Solutions
Why the Dramatic Shift to Cloud?
The massive shift to cloud-based, hosted communications comes from the realization
that telecommunications only powers your business. By outsourcing this critical business
function, you can get back to focusing on your core business strategy.
The Market Believes In The Cloud.
* As stated by: Infonetics Research 2013
> Local Dial Tone
> Long Distance
> Phone System
> Data Lines
> Internet Service
> Cabling Cost
> Maintenance – Per Trip
Cost Areas
> Phone/Devices
> Internet Service
> Router (If Upgrade Needed)
Old Model vs. Today.
Cost Areas
World-Class Products.
Cloud Telecom Features
Crexendo Cloud VoIP Features Highlights
• Business-Class Voicemail
• Attendant for dial by name, extension and company directory
• Unlimited Local & Long Distance calling
• Hunt Groups
• Conference Bridge -10 party audio bridge/pin number
• Music/Message on Hold
• DID service
• Keep Existing Business Numbers
• Call Park, Call Retrieve
• Record A Call
• Unified Messaging
• Fax to Email/Electronic Faxing
• Disaster Recovery/ Business Continuity
User Features
• Extension Dialing
• Follow Me/Find Me
• Intercom
• Call forward/Call transfer/Call waiting
• Paging
User Features - Continued • Consultative Transfer
• Blind Transfer
• Local 3-way conference
• Web Portal/User Mgmt.
• HD Speakerphone
• Web Portal
• Simultaneous Ring Groups
• Call Center Apps
• Monitor
• Barge
• Auto Call Record
• Reporting
• Many, Many More
Line Features • Enhanced 9-1-1 (E911)
• Caller ID/Caller Name Display
• Callers log
• Do Not Disturb (DND)
Optional Line Features • Toll-Free Numbers
• Virtual Numbers
• Crexendo Mobile for Cell Users
Call Center
Agent
Easy Login/Logout thru DSS keys
Agent login status display on phone
Multiple queue participation per agent
Agents can monitor queues and their status
Supervisor
Monitor, Whisper, Barge, Conference
Easy agent configuration and management
Force logout agent
Dashboard access
Call Center - Dashboard Real time data – Call Status, Agents Status, Queue Statistics
Multiple concurrent access based on assigned privileges
Auto or manual data refresh support
Ideal wallboard for heads-up display
Call Center - Reporting
Daily/Weekly/Monthly Reports
Delivery to your e-mail inbox
Text or CSV format support
Comprehensive reports
Customize per your needs
Call Recording
Record Individual Calls
DSS key toggle, or *72, *73
User based permission
Record All Calls
Extension based
Recordings delivered to group
ACD recordings – call center admin
Access, storage, metering
Access – portal, email
Aac format, authenticated download
Storage metered – 1 GB free
Approx 100 hours per GB for aac
Trusted by Major Corporations.
Crexendo Cloud Communications
Technology.
Why Partner with Crexendo?
1. World-class, enterprise-ready technology and features
2. No Cap-Ex, BIG Op-Ex savings. Up to 60% over traditional business phone service
3. Continuous product and technology enhancements
4. “White Glove” 24 x 7 x 365 customer service
5. Secure, PCI compliant data center facility
6. Publicly held (NYSE: MKT EXE) and run by telecom pioneer, Steve Mihaylo (CEO)
