creativity and innovation in healthcare

Creativity and Innovation in Healthcare

May 12th, 2011WCBF Lean Six Sigma & Process Improvement

in Healthcare Summit

Discussion Agenda

1. Firm Foundation (The first 5 years) (Strategy, Executive Support, Dedicated Team, Integrated Approach)

2. Current: 2011 Initiative

3. Future: 2-3 Year Sustainability Strategy

© Columbus Regional Hospital

Key Takeaways

1. Executive Team Support (Strategy)2. Dedicated Resources3. Value Proposition4. Adaptability (Innovation / Standardization)5. Timelines, Deliverables, Budgets (Results & Outcomes)6. Good, Bad, Ugly7. 80 / 20 (Relationships/Methods)

Columbus Regional Hospital

• 225 bed not-for-profit, county-owned hospital founded in 1917 – largest hospital in southeastern Indiana

• 1,625 employees – second largest employer in county• 220 physicians on staff in 35 medical specialties• Building design by internationally renowned architect Robert

A.M. Stern – Columbus ranks sixth in the U.S. for architectural innovation and design by the American Institute of Architects

Mission, Vision, and Values

Mission:Improve the health and well-being of the people we

serve.Vision:To be the best in the country at everything we do.Values:- Strong Leadership - Personal Excellence- Teamwork - Ethics- Commitment - Caring- Citizenship - Quality

A Culture of Excellence

Two-time award finalist

Ranked six straight years

1st Magnet nursing hospital in Indiana

http://www.100tophospitals.com/


#1 Firm Foundation:• Team• Value• Integration

Lean Sigma Team

Sharon Chandler Debbie Hudson Todd Lammert Linda Sneed Natalie Thieret Doug SabotinMarlene Weatherwax


Lean Sigma 2005 – Present…..

Value = Quality + Safety + SatisfactionCost

Simplify, Standardize, Automate

• Very Strong Executive Team Support & Commitment

• Resources Dedicated to PI (at least 6 at all times since 2005)

• External Expert Consultant: SBTI (Dr. Ian Wedgwood)

• Over 70 Improvement Projects

• $18.4 Million Net Return to Organization

Integrated Approach

• Lean / Six Sigma • Baldrige • Studer • Project Management• Human Centered Design• Simulation• Leadership: Shakespeare

00954780UTF-8Searchwww.stude


#2: 2011 Case Study

Process Standardization

Improvement is important….Standardization is critical so that we know what to improve


2011 Strategic Theme:Process Standardization Theme

Lead: VP Professional & Support ServicesCo‐Lead: VP/CIO

Members:VP/Strategy OfficerVP/CNOVP Business Dev. & OP ServicesManager Human ResourcesManager NursingDirector Auxiliary ServicesDirector NursingDirector Nursing

Director RadiologyDirector LabDirector Facilities Mgt.Director Registration / Pt Financial SrvcsDirector Information ServicesDirector Lean SigmaAdministrative AssistantBlack Belt/Team Facilitator


2011 – Process Standardization

2 Must Haves….

1. Events (Projects)

2. Management Coaching, Mentoring, Support

How will this work and what will we do?

Prep Event Implement

Management Focus

Process Focus2 weeks 3 days 3 weeks

8 - 10 weeks


What & How

• Events (Projects):1. Process Map (Locked Down)2. Standard Work Instructions3. Control Plan Summary4. Process Board

Process Map: Where Do We Listen??

Standard Work Instructions - Scripting

How do I know how we’re doing??


Tracking Board for Metrics data

Real Time Process Board



What are we really doing here?

Management Coaching, Mentoring, Support• D.R.U.M.


The scorecard….

Phase 1 - Rollout Schedule


Event & Process Management Checklist


Process Standardization Next Steps

Q1 & Q2 2011 (Phase 1): One process in each departmentLeadership (Management) Support

Future (Phase 2):Management DevelopmentControlled improvements (Change)Additional process eventsIntegration with I.T.


2011 & Beyond – Innovation

Innovation:• Incremental• Substantial• Disruptive


Leadership Learnings


Key Takeaways

1. Executive Team Support (Strategy)2. Dedicated Resources3. Value Proposition4. Adaptability (Innovation & Standardization)5. Timelines, Deliverables, Budgets Oh My!!6. Good, Bad, Ugly7. 80 / 20 (Relationships/Methods)

Questions?


creativity and innovation in healthcare

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