creating value out of sharepoint and getting your company to love you
TRANSCRIPT
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Your company has
SharePoint
but your team, your
department or your
entire company do
not seem to get
much value out of it
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How can I make a difference
in such a big problem?
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Change your process
Ensure long-term success
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1. Be the role model 2. Be inspired!
Change your process
Ensure long-term success
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1. Be the role model
- Mahatma Gandhi- Patrick O’Toole
“Be the change you wish to see in the world”
SharePoint^
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1. Learn
2. Test functionality
3. Evangelize
4. Do the right things, always
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1. Break up monotony
2. Find something fun every day
3. Think differently about your role
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1. Technical support
2. Cost center
3. Disruptive
1. Problem solvers
2. Add business value
3. Innovative
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“[Steve] Peltzman told me his job is…
being responsible for how we use technology
‘helping define and drive our business strategy, as well as
to ‘win, serve, and retain’ customers.’”
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Change yourself
Ensure long-term success
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1. Identify
problems
2.Solution
& build
3. Wrap
up
Change yourself
Ensure long-term success
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1. Identify
problems
2.Solution
& build
3. Wrap
up
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1. Identify
problems
2.Solution
& build
3. Wrap
up
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1. Identify problems
Listen to your coworkers, Identify pain points,
Document and Prioritize your conversations
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Why identify?
“Do not assume that anything you create will
provide value …for anyone”
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Listen and identify
1. Ask the right questions
2. Listen for problems and dive deeper
Do not think about a solution yet
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Listen and identify: bad questions
1. “What can SharePoint do for you?”
2. “How can we help you?”
3. “Would an approval workflow help you?”
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Listen and identify: good questions
1. “Tell me about a typical day.”
2. “What tasks take you the longest?”
3. “What is most frustrating to you?”
4. “Tell me about the last significant issue you
faced.”
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Listen and identify: good questions
1. “What are some of your short term (or long-
term) goals as a team, department, etc.”
2. “What parts of your strategy seem most
difficult for you to obtain?”
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Document and prioritize
1. Document the problems you discovered
2. Take a guess at impact
Do not think about a solution yet
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What to document
1. Stakeholders
2. Problem details
3. Success criteria
4. Impact (1-5)
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1. Identify
problems
2.Solution
& build
3. Wrap
up
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2. Solution & build
Spend time solutioning the problems your
heard, choose a single solution and build
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Solutioning
Simple
Low
supportExtensible
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Solutioning
Simple
Low
supportExtensible
1. OOtB
2. Create less
3. Limit changes
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Solutioning
Simple
Low
supportExtensible
1. Will business
change?
2. Users/IT extend
3. Anticipate
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Solutioning
Simple
Low
supportExtensible
1. You should not support
2. Over-document
3. Change behavior
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Solutioning
Simple
Low
supportExtensible
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Choose and build
1. Choose
2. In case of ties – select higher impact
3. Consider stakeholders
4. Build, test and demo
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1. Identify
problems
2.Solution
& build
3. Wrap
up
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3. Wrap up
Communicate value & review your solution
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One pager
1. Business problem
2. Solution
3. Value
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Elevator pitch
Be prepared to tell a 2-3
minute story about your
solution
...and USE IT
Setting
Characters
Conflict
Resolution
Results
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Formally communicate value
1. Email (copy their managers)
2. Display on team site
3. Use elevator pitch
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Review solution
Introducing Ad hoc governance
Creating and reviewing rules on a
solution-by-solution basis
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Review governance policies: How?
Review
1. Features used
2. People involved
3. Processes created
Ask
Should any standard
rules be applied?
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1. Document technical solution
2. Present solution details to a team member
3. Note any lessons learned
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Change yourself
Change your process
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Your work is just beginning!
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1. Training plan
2. Support plan
3. Manage incoming request
Stick to your guns!
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Explore future functionality
Anticipate big solutions
1. New features (Yammer, Delve)
2. Custom development
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Slalom Consulting
University of Illinois
Capricorn
@OToolePatrick
Patrick O’Toole
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The Problem: “Frustration” – Reuben Stanton
What Can I Do?: “Lazy dog” – Héctor García
Be the Role Model: “Leadership” – Pedro Ribeiro Simões
Identify: “Ehtsham & Alexander in Conversation” – Erik Ogan
Wrap-up: “DSC_2680 copy” – Philip Watts
Long-term success: “2010 Stanley Cup Champions Chicago Blackhawks Parade” – critiqual
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Appendix
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Simple (details)
1. Use out of the box features
2. Limit the amount of collateral
3. Limit the changes to the existing
environment (permissions, features,
etc.)
Simple
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Extensible (details)
1. Think about how business
problem might evolve
2. Provide users with ability to extend
3. Anticipate additional requirements
Extensible
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Low support (details)
1. Create an application that
requires little support from you
2. Do not change behavior
3. Provide documentation as needed
Low support