creating the now attitudeour iceberg is melting model prepared by: james j. messina, ph.d
TRANSCRIPT
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Creating the NOW Attitude “Our Iceberg is Melting” Model
Prepared by:James J. Messina, Ph.D.
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Handling the Unexpected “Our Iceberg is Melting” model
Importance of sense of urgency Ways to instill the sense of urgency Obstacles of complacency
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“Our Iceberg Is Melting”
A story about an iceberg colony whose future is uncertain
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“Our Iceberg Is Melting”
Fred finds problem and needs to instill sense of urgency
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“Our Iceberg Is Melting”
Fred needs to inform colony of potential problem and possible solutions
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“Our Iceberg Is Melting”
Fred seeks help of others to overcome complacency of the group
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NoNo
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The 80-20 Principle
20 % Doers vs. 80 % Non-doers (NoNo) Doers
Responsible for the survival of life Must always face negative criticisms of non-
doers Non-doers (NoNo)
Complacent, comfortable & stubborn Usually the ones to point the finger of blame
first – “Why me?”, “It’s not fair.” or “It won’t work.”
Need to move more people into the Doers
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Major Obstacles of Complacency
The absence of a major crisis
Too many visible resources Low standards of
performance Organizational structure
that focuses employees on narrow functional goals
Internal measurements that focus on the wrong performance indexes
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More Major Obstacles of Complacency
Lack of sufficient performance feedback from external sources
Kill the messenger culture
Human nature of denial
Too much happy talk from upper management
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Instilling the Sense of Urgency
How do YOU put the wheel in motion?
How do YOU get the NOW attitude?
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YOU MUST DISRUPT THE STATUS QUO MENTALITY
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How to disrupt the Status Quo
Create a Crisis Eliminate examples of
excess Set revenue, productivity &
customer satisfaction so high that they can not be meet by present business practice
Increase department’s responsibility for overall business performance
Send more data about customer satisfaction to employees
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More on: How to disrupt the Status Quo Insist on confronting unsatisfied
relationships immediately Use consultants in manager meetings to
drive honest discussions & use of more relevant data
Stop happy talk when not appropriate Bombard people with information on future
opportunities/rewards & organization’s current inability to pursue those opportunities
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“The achievement of excellence can only occur if the organization
promotes a culture of creative dissatisfaction.”
-
Lawrence Miller
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Do YOU Have What it Takes to Create the “NOW” Attitude ?
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Eight Step Process to Successful Change by John Kotter
Set the Stage1. Create a sense of Urgency2. Pull together the guiding teamDecide What to Do3. Develop the change vision and strategy
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Eight Step Process to Successful Change by John Kotter
Make it Happen4. Communicate for Understanding and Buy in5. Empower others to act6. Produce short-term wins7. Don’t let upMake it Stick8. Create a new culture
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Summary• Why is it important for
YOU to have a sense of urgency in the face of change?
• What are the obstacles that can stop YOU in the process of change?
• Do YOU understand the ways to instill the sense of urgency?
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References John P. Kotter and Holger Rathgeber (2005).
Our Iceberg is Melting: Changing and Suceeding Under Any Conditions. New York: St. Martin’s Press.
John P. Kotter (1996). Leading Change. Boston: Harvard Business School Press.
John P. Kotter and Dan S. Cohen (2002). The Heart of Change: Real-Life Stories of How People Change Their Organizations. Boston: Harvard Business School Press.
Our Iceberg is Melting website: http://www.ouricebergismelting.com/