Using mostly free stuff and staff

david lee king • topeka & shawnee county public library • davidleeking.com

Creating Community Experience

flickr.com/photos/davidrn/397058915/

what is

experie

nce de

sign?

#1list

en

flickr.com/photos/94379417@N00/4808475862/

what are they saying about you?

improveyourtouch points

flickr.com/photos/dbylibrary/2604965614/

x

Check This Out Now!

ask

focus groups

flickr.com/photos/francois/404908918/

stats

be snoopy (just a bit)

http://www.flickr.com/photos/librarycommission/5041836636/

#2jum

pstart

Plan yourlibrary eperience

flickr.com/photos/ocarchives/3952964087/

improve the ordinary

flickr.com/photos/atwj/3425610157/

improve the ordinary

flickr.com/photos/atwj/3425610157/

improve the ordinary

flickr.com/photos/pperdue/3573858061/

flickr.com/photos/pperdue/3573858061/

flickr.com/photos/pperdue/3573858061/

your process

is showing

flickr.com/photos/poblibrary/2674563551/

customers first

flickr.com/photos/piet_musterd/1858568495/

#3pesquisaconsumo.blogspot.com/2010_04_01_archive.html

it’s a destination

it’s a destination

interactionis key

flickr.com/photos/pitel/507791613/

your stuff

your staff

listen

it’s a destination

jumpst

art

what’s next?

flickr.com/photos/b-tal/116220689/

Thank You!

davidleeking.com