CREATING AWARENESS OF ICT TO END USERS

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CREATING AWARENESS OF ICT TO END USERS : THE ITD OF INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA ( IIUM), ADOPTING RELIABLE AND SECUREITD in Brief

ITD is currently a division within the International Islamic University Malaysia (IIUM) created to consolidate efforts in providing IT services to the campus community. It is envisioned that this unit will evolve into an entity to undertake IT projects on a turnkey basis. In this respect, ITD has a role as a service provider to all Kulliyyahs/Divisions/Centres in IIUM. ITD will identify, plan and implement IT projects as well as support and maintain its operations on behalf of the users. In implementing the projects, ITD will study the requirements, design and specify the scope of work, supervise and manage the projects on behalf of the users, test and commission the system, train and support the users, and provide the maintenance. In some cases where, interfacing between systems is required or where a specific application is required, ITD support personnel will develop the application themselves. As a part of an institution of higher learning, ITD, by accepting these roles, will play a major role in enhancing the image of IIUM in this country and the world.

ITD Mission and Vision To collaborate and provide quality ICT services and support efficiently and effectively. Towards providing holistic ICT services for the achievement and continuation of excellence in IIUM

ITD Objectives

1. To educate by training and inculcating awareness on the utilization of ICT in IIUM community activities leading towards the development of an Islamic ICT culture. 2. To provide an excellent, accessible, reliable and secure ICT infrastructure, facilities and services. 3. To develop, implement and improve the integration of ICT systems and tools that will further enhance productivity and efficiency in IIUM. 4. To provide consultation and advice in the formulation of a robust IIUM ICT policy and guidelines for implementation. 5. To synergise the knowledge-worker and technological advancement in the e-university environment.

ITD Service Level Agreement (SLA) SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. Please click here for ITD Service Level Agreement

:: Last Updated : Friday, 15 October, 2010 :: ITD Service Desk The ITD Service Desk provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report Id associated with your service calls since referring to the Report ID when communicating with us on your service calls would be a lot more convenient. Hours of : Monday to Friday : 8.00 am to 5.00 pm Operations Office : Service Desk, Ground Floor, ITD Location Contact : ext. 2222 or 03 - 6196 5211 (direct line) No Email : servicedesk@iium.edu.my Supported Service A full list of the services supported by the ITD Service Desk can be found in the ICT Procedures

and Guidelines. Target Resolution Time The target resolution time for service calls can be found in the ITD Service Level Agreement. Procedure on ITD Service Desk Operation Details may be referred from the ITD Service Desk Operation manual.

ICT Services (for students)

Getting Started You need to have the student PIN (Personal Identification Number) in order to access the ICT facilities and services in the University. The PIN is given to students the first time students register themselves as new students. Accessing the facilities and services that require your credentials will use your student matriculation number as the USERNAME and your PIN as the PASSWORD. IIUM Computing System The ICS is a centralized student computing services and computer laboratories managed by ITD. Services under the ICS are as follows:y y y y y

Account to access ICS labs Centralized Printing System Centralized Storage System Free Scanning WiFi Access

Contact : servicedesk@iium.edu.my myIIUM Student Portal The myIIUM is a campus portal for the IIUM staff and students. It is accessible anywhere and anytime via the IIUM website or the URL http://my.iiu.edu.my . You have to use your matriculation number and PIN to log in to the portal. The portal acts as the main gateway to many online resources of the University. The single sign-on capability of the myIIUM portal provides convenient access to various online resources with only one login step. Contact : URL : my.iiu.edu.my

Learning Management System (e-Learning) This is a web-based e-learning solution which provides members of the University a platform to

develop, implement and share knowledge effectively to improve the students' learning process. Contact : elearn@iium.edu.my URL : elearn.iiu.edu.my / my.iium.edu.my (Access via myIIUM Student Portal )

IIUM Student Email

IIUM Wireless Service The IIUM Campus Wireless Service allows students to access the University network from laptops. At present, only certain areas required students to enter their username and password credentials to access the wireless service. Contact : servicedesk@iium.edu.my Other Online Services Access to these resources via the myIIUM Student Portal will ease you in remembering all the different USERNAME and PASSWORD. Among online services developed by ITD for IIUM students are as follows:y y y y y y

Confirmation Slip Confirmation Letter APT / EPT Result Slip (For new students) Financial slip (*Financial Slip can be view via Student Portal) Exam Slip E-Counseling

Contact : servicedesk@iium.edu.my URL : my.iium.edu.my (Access via myIIUM Student Portal) ICT Services (for staff)

myIIUM Staff Portal The myIIUM is a campus portal for the IIUM staff and students. It is accessible anywhere and anytime via the IIUM website or the URL http://my.iiu.edu.my . You have to use your email username and password to log in to the portal. The portal acts as the main gateway to many online resources of the University. The single sign-on capability of the myIIUM portal provides convenient access to various online resources with only one login step. Contact : URL : my.iiu.edu.my

Learning Management System (e-Learning) This is a web-based e-learning solution which provides members of the University a platform to develop, implement and share knowledge effectively to improve the students' learning process. Among others, course instructors are able to share course materials exclusively with the course attendees, announce course related events, create forum to facilitate online discussions as well as managing course assessments. Contact : elearn@iium.edu.my URL : elearn.iiu.edu.my / my.iium.edu.my (Access via myIIUM Student Portal )

IIUM Staff Email Acquiring the University email for a new staff is a must. The current practice requires you to apply for the IIUM email account online via http://webmail.iiu.edu.my . You may also request to requestmail@iiu.edu.my. Consistent accessing and managing your University email is very important. One of the University paper-less initiatives stresses on the use of University email in the announcement of University events and activities. Contact : requestmail@iiu.edu.my IIUM Wireless Service The IIUM Campus Wireless Service allows staff to access the University network from laptops. At present, only certain areas required staff to enter their username and password credentials to access the wireless service. Contact : servicedesk@iium.edu.my e-Meeting Some of the University's meeting is administered, managed and done using the University EMeeting System. This is one of the paper-less initiatives implemented throughout the University. If you are a new member to a meeting done via the E-Meeting System, your account will be created by the meeting secretariat. If you wish to run an E-Meeting System, you may submit your request to the ITD Service Desk at servicedesk@iiu.edu.my . Staff Web Hosting This service allows you to have your web page hosted on the University server. The web hosting facility is only available to IIUM staff that has an email account registered with the domain name iiu.edu.my. Your website's URL will look like the following: http://staff.iiu.edu.my/ Storing and Sharing of Files You may manage your files and documents in the internet from anywhere in the world. You may create various folders to keep your files, and if you wish you can share these folders with

other members of the University community. These services are available via Calendering/File Sharing/Forum of the myIIUM portal . Personal Calendar You may manage your personal calendar and share your events to anyone in the community. Others in the community may also share their events with you. Your personal calendar is accessible from anywhere and anytime, as long as you are connected to the network and have access to the Calendering/File Sharing/Forum (AIMS)module of the myIIUM portal . Community Modules These are available also via the Calendering/File Sharing/Forum(AIMS) module of the myIIUM portal . The features available in the community modules are:y y y y y

Shoutbox Forum Community Centre News Calendar

Software for Teaching and Administration List of available software for teaching and administration is available from the ICT Procedures and Guidelines. For more details on related matters, please contact the ICT Coordinator/ICT Liaison Officer of your Kulliyyah/Division/Centre, or email to servicedesk@iiu.edu.my . ICT Training Most training is administered centrally by Management Services Division. The functions of ITD in relation to ICT trainings are as follows:y y y

Provide training to the Kulliyyah/Division/Centre whose application systems were developed by ITD. Coordinate trainings for the Kulliyyah/Division/Centre whose application systems were out-sourced by a third-party, and managed by ITD. Conduct awareness session/training to the University community on general ICT services provided by ITD to the University community.

Other University Online Services For staff, different online resources of the University require different USERNAME and PASSWORD to use. Please contact the respective University service providers for more

details on the USERNAME and PASSWORD, and other matters related to the services. Access to these resources via the myIIUM portal will ease you in remembering all the different USERNAME and PASSWORD. Please Click Here for ICT Services Catalogue for Staff :: Last Updated : Friday, 15 October, 2010 Executive Summary of ICT Strategic Plan The Universitys ICT Strategic Plan includes a commitment to develop a comprehensive ICT Strategy for Kulliyyah/Centre/Division and other branch campuses. This ICT Strategic Plan describes the major requirements and processes required for the IIUM to move into a new ICT era. Aim and Objectives The aim of the ICT Strategic Plan is to enable all Kulliyyah/Centre/Division to offer their staff the best ICT services. The ICT Strategic Plan is a proposed comprehensive development, deployment and support of ICT services and infrastructure. The main priorities areas of this Strategic Plan are Teaching and Learning, Research and Administrative activities. Methodology The University began the development of its ICT Strategic Plan in January 2006. A number of workshops were held by the Information Technology Division which has been described as Strategy Development to create an ICT Strategic Plan. The brainstorming sessions during the workshop were conducted with the participations from various experts in the related areas such as Teaching and Learning, Administration, Research and Consultancy, Student Development, ICT Infrastructure, Library Facilities and Financial aspects. These outcomes were then prepared as a report and finally as a plan for implementation. OUTCOMES OF THE ICT STRATEGIC PLAN The outcomes of the IIUM ICT Strategic Plan is a long term approach and well coordinated of the ICT infrastructure development, information sharing and a robust ICT Policy and Governance. The other outcomes can be considered under the following headings: Administration ICT has contributed many essentials administrative process in IIUM such as Financial System, Students Information System, Asset Management, Alumni,

E-Learning, Student Co-Curricular Activities, HRMS etc. Almost 90% of the administrative system developed in-house by the Information Technology Division. ICT environment has supported many critical decision making as well as to materializes the Vision and Mission of IIUM. A single access point to multiple application system and databases is required to support the fast and effective decision making process. Teaching and Learning The demand of ICT usage in Teaching and Learning increase tremendously year by year. The ICT has complemented the existing traditional teaching methods. Therefore, huge investment is needed in the system to support the administrative processes in Teaching and Learning i.e. access to teaching resources as exposure of academic staff to the new technologies. The excellent infrastructure in ICT is required to support Teaching and Learning which includes the Learning Management System (LMS). The development of LMS must continue to be competitive and useful in future. Research and Consultancy An excellent research ICT infrastructure is required to help the initiatives to promote research culture in IIUM. Research infrastructure will be designed to support new research innovative. The new infrastructure to support the research initiatives on inter-disciplinary i.e. Research Group, Cluster, Institute and Centre. Subscription to MyRen and establishment of grid computing facilities would be benefits to all Researchers. Integrated Research database that easily accessible would be the priority to the Research Development in IIUM. Knowledge Management The current reality showed that the Knowledge Management is not fully implemented in IIUM. A drastic policy need to be establish so that a proper guidance and procedures for Knowledge Management could be further develop and utilized. Training and ICT Human Resource Development A strategic initiatives should be taken to the provision of ICT Training and Human Resources Development. All ICT staff should have a proper ICT training and development which integrates with their requirement and career development. Every ICT development and policy making should also

corresponding to the training and Human Resource requirement. Strategy Implementation The ICT Strategic Plan describes the principles and the processes required to deliver the ICT environment in IIUM. The strategy can be divided into five categories: Strategy I Balanced ICT Governance and Robust ICT Policy Strategy II Strategic Infrastructure Requirements Strategy III Human Resource Development Strategy IV Promotion of Virtual Research Community Strategy V To promote usage of ICT in Teaching and Learning The focus of the strategies would be divided into two phases of implementation: Phase I: 2007 2008 In this phase, the IIUM should focus on the Strategy I and Strategy V which is to improve the existing policy and to promote the usage of ICT in Teaching and Learning especially the utilization of Learning Management System (LMS). Phase II: 2009 2011 In this phase the focus should be Strategy II, III, and IV. The emphasize on the Strategy III and Strategy IV inline with the IIUM strategic target to become a Research University by 2010. CONCLUSION The ICT Strategic Plan recommends the categorization of ICT priorities due to the followings: 1. Budget limitation 2. Emphasize on Staff Development Plan 3. The need to review the existing ICT Governance and

4. The IIUM Strategic Targets.

The proposed implementation according to the categorization of ICT priorities has been described in the Strategy Implementation. List of Project for year 2010 ICT Governance Department (ITG) | Project Based for Application Department (PEARL) | Network Telecommunication Department (NAT) | Email System, Databases, Security and R&D(REDS)| ICT Governance Department (ITG) No Plans Timeline 1 2 Single sign-on for Non Academic Student System (Concept under one roof for all applications belong to STAF ) Online Counseling Record System (A new system development. Required coordination between CSD Gombak & Kuantan and ITD Gombak & Kuantan ) Payment module in Student Programme Record System (SPRS) Mahallah pre-registration (version 2) (2nd version of online pre-registration of mahallah for dwi semester and integrated with SRMS ) New website (Rebranding & Restructuring) University Wikipedia* for Lecturer Part-time Recruitment Database System Online Application for Financial Assistance System (FAS)** Single sign-on for Non Academic Student System (Concept under one roof for all applications belong to STAF ) December September

3 4

December March

5 6 7 8 9

May February November December December September

10 Online Counseling Record System (A new system development. Required coordination between CSD Gombak & Kuantan and ITD Gombak & Kuantan ) 11 Payment module in Student Programme Record System (SPRS) 12 Mahallah pre-registration (version 2) (2nd version of online pre-registration of mahallah for dwi semester and integrated with SRMS ) 13 Online Research Registration System (ORIS) 14 In house customization of LMS layout and transfer of cam -entry from assessment module. (In house development for LMS enhancements. Enhancement includes 1st page layout and transfer of marks from assessment module into

December March

July July

CAM) 15 Staff Exit Clearance System 16 Executive Information System (EIS also known as IIUM Data Warehouse. It manages related info of IIUM Students, Staff, Publication and Research ) Policy of access to Kuliyyahs 17 (Create and add new checking in the system/database table policy based on the CPS requirement ) 18 Evaluation module for PG (Automatically evaluate student with minimum entrance requirement into PG system) International Evaluation for UG 19 (Automatically evaluate student qualification to enter IIUM based on percentage/merit/point of the score and CGPA of students) 20 Enhancement of Language System (Implementation of new grading of English Placement Test for new intake students and currently enrolled students) 21 Online Biodata Update for PG 22 Online Offer Letter for PG 23 Management of Lecturer Biodata 24 Change of intended programme module (Enhancement of change of programme module for bridging and PRSS students ) 25 Online application form for admission into UG programme Malaysian qualification February December

July Sept

July October 2009 April 2010 June March September March

April June July November 2009 February 2010 November 2009 January 2010 November 2009 April 2010

26 Online biodata update for new students 27 Application form for ex-CFS to BEDU programme system 28 Online application form for admission into double degree programme 29 Re-modification of OFIS 30 Management of student non academic system from CFS database to Gombak database (SRMS for CFS) 31 Venue Management System 32 Enhancement of RWP Network Telecommunication Department (NAT) No Plans

Timeline

Deployment and Upgrading of IIUM IP Telephony System ( Phase 2) Gombak and IMC 1y y y

To improve/ upgrade current telephone system in Gombak and Kuantan Campuses. To enable telephone integration with existing networks. Free of charge calls between campuses.

September

2 Expansion of IIUM Video Conferencing Systemy y y

June

Facilitate teaching, learning, research and administrative activities. Centralized /manageable schedule for video session. Video streaming capabilities.

2nd Upgrading of IIUM Internet and VPN 3y y

Increase current bandwidth due to increasing number of wifi users. To facilitate Research and consultancy.

May

4 Deployment of Live Radio Streaming Servers for HSy

March

To enable radio streaming via network.

Ultra Fast Performance Grid with MIMOSy y y

5

To enable research collaborations with MIMOS. Various Software Applications resides at MIMOS are accessible for usage. Promote Virtual Research Community.

March

Email System, Databases, Security and R&D(REDS) No Plans Outlook Live@Edu student email migration 1y y

Timeline

Migration from Hotmail Interface to Outlook interface to be inline with June staff email which is on Outlook platform Better administrative and reporting capabilities. September

2 LDAP authentication of Mailmarshal (SMTP and content filtering servers)y

Centralized authentication and authorization

Full DMZ for ITD Gombak Data Centre 3y

Single point of entry for complete protection and monitoring of network activities

December

4 Web Application Vulnerabilities Testy y

August

Find out and eliminate possible security and application vulnerabilities in web applications Recommend best practices for security in web applications

Deployment of Content Filtering for all IIUM Campuses 5y y

Reduce web latency via proxy/cache Filtering unwanted websites

April

6 Microsoft Exchangey y

December

Awareness sessions Clinics

FAQs Eg: What is web-based email? Web-based email allows you to send and receive email through your Web browser. IIUM Webmail is available at http://webmail.iiu.edu.my. Simply enter your Email ID and password. Top Email Request Enter your Staff Number to request your IIUM Email Address. Email can only be requested if your personal record is in our database. Please request your email online or email to requestmail@iiu.edu.my. Top

Request Status You may check the status of your email application after four(4) hours of submitting your request. Please call 2222 if you encounter any problems regarding your request status." Top How to Login You can access IIUM webmail using the form on the right bar or go to http://webmail.iiu.edu.my. Top Inactive Email An inactive email account which exceeds a period of one(1) year will be disabled. Please contact email administrator to re-activate your account. Top How to configure the email using Outlook Express Please refer to the link given http://www.iiu.edu.my/email/outlooksetup.shtml Top How big is my email quota (mailbox size that I am entitled to)? Users will receive a reminder if their mailbox exceeds 60MB but below 80MB. Users account will be automatically blocked if their mailbox exceeds 80MB. User account will be automatically re-enabled once their mailbox falls below 60MB. Top How to change your password. Login to IIUM webmail. Select Options and click the Change Password link. Top

Online Tutorial myIIUM Portaly y y y y

How to Login to myIIUM (for staff) How to Login to myIIUM (for student) How to Reset External Application Password How to Update/Check Account Information(Staff) How to Update/Check Account Information(Student)

How to use Outlook 2007 Email Spam Monitoring System - MailMarshal Single Sign-On via myIIUM Portal

FORM make easy to request anything from ITD Downloads Form/Description Network Request form To request new network access Telephone Request Form To request new telephone line Tele/Video Conferencing To request for Tele / Video Conferencing Request for System Development Services To request for new System or for report printing Request / Revoke Access to Database / System To request an access to the database / system Booking of Training Lab To booking the ITD Training Lab for training purposes. Loan of ICT Equipment To request for ICT Equipment Workshop To request for PC repair or maintenance Change Management To request for Change Management Download Form Download Download Download Download Download Download Download Download Download

nternet Browsing Issues Date : 5 March 2010

Any probs related to ITD will be given early noticed for student n staff Assalamualaikum wrh wbt. Dear Users, The Information Technology Division has found trends of latency (slowness) in the internet browsing activity for the past several days. We have noticed that from 7.00 am to 1.00 pm, internet activities are normal but from 2.00 pm onwards the internet seems to be crawling to go to any sites. We can confirm that there's no major attacks. In order to mitigate the problem of slow internet, we have done the following: a) All social networking websites (twitter,facebook,you tube etc)are given minimal priority to the internet during normal hours. (8.00 am - 6.00 pm). Hence, users will feel slow in accessing these sites. b) Flash and streaming websites are reduced to 1% during normal working hours. c) Wireless access to students in all campuses are limited to 30Mbps. d) We also seek cooperation from all users to shut off their computer/notebook at the end of the working day and do not leave your computer ON 24/7. This habit has severe effect to the performance of our internet as applications accessing internet are left online throughout the night or over the weekend. We also found malicious activities in the wireless network due to infected computers/notebooks. This malicious activities also contributes to the performance of the internet. Therefore, we seek the cooperation of all users (student/staff) to protect their notebook with the latest Anti-Virus. Please get the assistance from your technical staff at the Kulliyyah/Institute/Centre. For central agencies, ITD has conducted preventive maintenance and installed the latest anti-virus. Please do not hesitate to email Servicedesk@iium.edu.my or call extension : 2222 for more information. Administration and Finance Department (ARIFe) : Tel : 603-6196 4883 Email (@iium.edu.my)l: razsera IT Governance Department (ITG) : Tel : 603-6196 4885 Email (@iium.edu.my): njumaat

Project Based for Application Department (PEARL): Tel : 603-6196 4875 Email (@iium.edu.my): hairul_laila Operational Services for Application (OSA) : Tel : 603-6196 4889 Email (@iium.edu.my): zarina Network Telecommunication Department (NAT) : Tel : 603-6196 4877 Email (@iium.edu.my): shukri@iiu.edu.my Computing and Server Management Department (CORE): Tel : 603-6196 4872 Email (@iium.edu.my): kamalnajib@iiu.edu.my Email System, Databases, Security and R&D (REDS): Tel : 603-6196 4872 Email (@iium.edu.my): azhar

Executive Summary of ICT Strategic PlanThe Universitys ICT Strategic Plan includes a commitment to develop a comprehensive ICT Strategy for Kulliyyah/Centre/Division and other branch campuses. This ICT Strategic Plan describes the major requirements and processes required for the IIUM to move into a new ICT era. Aim and Objectives The aim of the ICT Strategic Plan is to enable all Kulliyyah/Centre/Division to offer their staff the best ICT services. The ICT Strategic Plan is a proposed comprehensive development, deployment and support of ICT services and infrastructure. The main priorities areas of this Strategic Plan are Teaching and Learning, Research and Administrative activities. Methodology The University began the development of its ICT Strategic Plan in January 2006. A number of workshops were held by the Information Technology Division which has been described as Strategy Development to create an ICT Strategic Plan. The brainstorming sessions during the workshop were conducted with the participations from various experts in the related areas such as Teaching and Learning, Administration, Research and Consultancy, Student Development, ICT Infrastructure, Library Facilities and Financial aspects. These outcomes were then prepared as a report and finally as a plan for implementation.

OUTCOMES OF THE ICT STRATEGIC PLAN The outcomes of the IIUM ICT Strategic Plan is a long term approach and well coordinated of the ICT infrastructure development, information sharing and a robust ICT Policy and Governance. The other outcomes can be considered under the following headings: Administration ICT has contributed many essentials administrative process in IIUM such as Financial System, Students Information System, Asset Management, Alumni, E-Learning, Student Co-Curricular Activities, HRMS etc. Almost 90% of the administrative system developed in-house by the Information Technology Division. ICT environment has supported many critical decision making as well as to materializes the Vision and Mission of IIUM. A single access point to multiple application system and databases is required to support the fast and effective decision making process. Teaching and Learning The demand of ICT usage in Teaching and Learning increase tremendously year by year. The ICT has complemented the existing traditional teaching methods. Therefore, huge investment is needed in the system to support the administrative processes in Teaching and Learning i.e. access to teaching resources as exposure of academic staff to the new technologies. The excellent infrastructure in ICT is required to support Teaching and Learning which includes the Learning Management System (LMS). The development of LMS must continue to be competitive and useful in future. Research and Consultancy An excellent research ICT infrastructure is required to help the initiatives to promote research culture in IIUM. Research infrastructure will be designed to support new research innovative. The new infrastructure to support the research initiatives on inter-disciplinary i.e. Research Group, Cluster, Institute and Centre. Subscription to MyRen and establishment of grid computing facilities would be benefits to all Researchers. Integrated Research database that easily accessible would be the priority to the Research Development in IIUM. Knowledge Management The current reality showed that the Knowledge Management is not fully implemented in IIUM. A drastic policy need to be establish so that a proper guidance and procedures for Knowledge Management could be further develop and utilized. Training and ICT Human Resource Development

A strategic initiatives should be taken to the provision of ICT Training and Human Resources Development. All ICT staff should have a proper ICT training and development which integrates with their requirement and career development. Every ICT development and policy making should also corresponding to the training and Human Resource requirement. Strategy Implementation The ICT Strategic Plan describes the principles and the processes required to deliver the ICT environment in IIUM. The strategy can be divided into five categories: Strategy I Balanced ICT Governance and Robust ICT Policy Strategy II Strategic Infrastructure Requirements Strategy III Human Resource Development Strategy IV Promotion of Virtual Research Community Strategy V To promote usage of ICT in Teaching and Learning The focus of the strategies would be divided into two phases of implementation: Phase I: 2007 2008 In this phase, the IIUM should focus on the Strategy I and Strategy V which is to improve the existing policy and to promote the usage of ICT in Teaching and Learning especially the utilization of Learning Management System (LMS). Phase II: 2009 2011 In this phase the focus should be Strategy II, III, and IV. The emphasize on the Strategy III and Strategy IV inline with the IIUM strategic target to become a Research University by 2010. CONCLUSION Focus on :

The ICT Strategic Plan recommends the categorization of ICT priorities due to the followings: 1. 2. 3. 4. Budget limitation Emphasize on Staff Development Plan The need to review the existing ICT Governance and The IIUM Strategic Targets.

The proposed implementation according to the categorization of ICT priorities has been described in the Strategy Implementation.Client charter itd

To assure a friendly service and always be ready to assist and support our customers. 2. To assure all service requests or problems related to the computer, network and telephone will be acknowledged within 24 hours and attended to within 3 working days. 3. To assure all requests for systems to be developed in house are attended to within 3 working days and completed within the agreed time frame by both parties. 4. To ensure the availability of network, telephone, servers and databases 24 hours a day, 7 days a week. 5. To provide a Service Desk operation schedule from 8:00 a.m. until 5:00 p.m. (Monday to Friday).

The long term-vision of Education for All in Cambodia is to ensure equal access to quality basic education for all citizens and to prepare its citizens to play an active role in constructing the country as well as integrating Cambodia to the knowledge-based global community. The Ministry is introducing various initiatives to facilitate greater integration of information and communication technology (ICT) to improve the effectiveness of

education at all levels and to produce the technologically literate, productive and critically thinking workforce for the country. In term of Higher Education, it is stated the Policy and Strategies on ICT in Education in Cambodia that "Since Cambodia is in serious shortage of well-trained lecturers and professors, it is essential that universities must use its scarce human resources to their full capacity through ICT as well as connecting learners to virtual learning resources worldwide. The MoEYS will promote to use of ICT in teaching and learning process, research and administration by creating a cyber campus consortium and linking this to other virtual universities in other countries.." According to this, some public and private universities are trying to develop their staff and faculty to have opportunity and to study further by cooperation conducting programs or courses of study (which are recognized each other, can be transferred and diploma or degree can be equivalent) by using ICT.

(Cambodia) It may not be possible to offer a full range of specialized programs. Anyhow NiDA could develop and promote national approach to e-learning standards which contribute to the current curriculum and staff development programs, especially in higher education. The introduction of new technologies easier due to minimal upgrading needs, the Ministry sees a growing scope for accessing ICT-based learning programs from other countries, with appropriate accreditation, to fill any specialist gaps. A related opportunity is to use ICT to enrich existing education and training programs. The Ministry sees real opportunities to use internet-based programs to overcome these constraints and allow students to have greater flexibility in their range of studies. A second opportunity is to use ICT to provide more equitable access to education and training opportunities. At present in Cambodia, much of education opportunities are largely concentrated in the major cities and provincial towns. This means there is limited opportunity for potential students in the rural areas. The Ministry anticipates that in the coming years, individual education institutions will set up outreach centres in the provinces using ICT.

A third opportunity is to use ICT for providing distance learning programs to upgrade academic staff at various levels. In Cambodia, an immediate priority is to expand distance learning for the faculty through ICT sensitization programs in the regional and provincial teachers colleges. Once again, Cambodia intends to use ICT to enrich the teacher education curriculum through accessing the internet for special studies. 6. Potential Challenges In Cambodia we recognise there are many challenges associated with the development of e-learning and ICT infrastructures, but there are many potential benefits. The Ministry faces a number of constraints in expanding ICT in higher education. Firstly, although one Internet Service Provider (ISP) provider offers preferential rates to MoEYS, the recurrent costs remain significant. Another difficulty is that not all offices, faculty or schools have connection with internet and the Ministry is investigating innovative ways of dealing with this problem. In particular, we see opportunities in establishing links with private ICT providers as part of a growing public/private partnership in ICT. 7.3 Corporate and Higher Education The Government will promote Open Source system(s) in ICT to cut costs in a long term but also to broaden the skills and capacities of ICT professionals. Government will support and encourage all universities and government agencies to establish computer networks and install other ICT systems. Government will encourage and support close networking among various training institutions in the country. Government will establish ICT technology Park to coordinate and encourage entrepreneurships and enterprise development. The main conclusion is however, that the main benefits of the ICT-use for university education are not the direct outcome of the technology itself; rather they arise from the fact that the use of technology leads lecturers to perceive the need for rethinking teaching methodologies and the ways in which they manage the whole process of students knowledge acquisition.(Fedro)

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