creating awareness of ict to end users
TRANSCRIPT
CREATING AWARENESS OF ICT TO END USERS : THE ITD OF INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA ( IIUM),
ADOPTING RELIABLE AND SECURE
ITD in Brief
ITD is currently a division within the International Islamic University Malaysia (IIUM) created to consolidate efforts in providing IT services to the campus community. It is envisioned that this unit will evolve into an entity to undertake IT projects on a turnkey basis.
In this respect, ITD has a role as a service provider to all Kulliyyahs/Divisions/Centres in IIUM. ITD will identify, plan and implement IT projects as well as support and maintain its operations on behalf of the users.
In implementing the projects, ITD will study the requirements, design and specify the scope of work, supervise and manage the projects on behalf of the users, test and commission the system, train and support the users, and provide the maintenance. In some cases where, interfacing between systems is required or where a specific application is required, ITD support personnel will develop the application themselves.
As a part of an institution of higher learning, ITD, by accepting these roles, will play a major role in enhancing the image of IIUM in this country and the world.
ITD Mission and Vision
To collaborate and provide quality ICT services and support efficiently and effectively.
Towards providing holistic ICT services for the achievement and continuation of excellence in IIUM
ITD Objectives
1. To educate by training and inculcating awareness on the utilization of ICT in IIUM community activities leading towards the development of an Islamic ICT culture.
2. To provide an excellent, accessible, reliable and secure ICT infrastructure, facilities and services.
3. To develop, implement and improve the integration of ICT systems and tools that will further enhance productivity and efficiency in IIUM.
4. To provide consultation and advice in the formulation of a robust IIUM ICT policy and guidelines for implementation.
5. To synergise the knowledge-worker and technological advancement in the e-university environment.
ITD Service Desk The ITD Service Desk provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report Id associated with your service calls since referring to the Report ID when communicating with us on your service calls would be a lot more convenient. Hours of Operations
: Monday to Friday : 8.00 am to 5.00 pm
Office Location
: Service Desk, Ground Floor, ITD
Contact No
: ext. 2222 or 03 - 6196 5211 (direct line)
Email : [email protected] Supported Service A full list of the services supported by the ITD Service Desk can be found in the ICT Procedures and Guidelines. Target Resolution TimeThe target resolution time for service calls can be found in the ITD Service Level Agreement. Procedure on ITD Service Desk OperationDetails may be referred from the ITD Service Desk Operation manual.
ICT Services (for students)
Getting Started
You need to have the student PIN (Personal Identification Number) in order to access the ICT facilities and services in the University. The PIN is given to students the first time students register themselves as new students. Accessing the facilities and services that require your credentials will use your student matriculation number as the USERNAME and your PIN as the PASSWORD.
IIUM Computing System
The ICS is a centralized student computing services and computer laboratories managed by ITD. Services under the ICS are as follows:
Account to access ICS labs Centralized Printing System Centralized Storage System Free Scanning WiFi Access
Contact : [email protected]
myIIUM Student Portal
The myIIUM is a campus portal for the IIUM staff and students. It is accessible anywhere and anytime via the IIUM website or the URL http://my.iiu.edu.my . You have to use your matriculation number and PIN to log in to the portal. The portal acts as the main gateway to many online resources of the University. The single sign-on capability of the myIIUM portal provides convenient access to various online resources with only one login step.
Contact :
URL : my.iiu.edu.my
Learning Management System (e-Learning)
This is a web-based e-learning solution which provides members of the University a platform to develop, implement and share knowledge effectively to improve the students' learning process.
Contact : [email protected]
URL : elearn.iiu.edu.my / my.iium.edu.my (Access via myIIUM Student Portal )
IIUM Student Email
IIUM Wireless Service
The IIUM Campus Wireless Service allows students to access the University network from laptops. At present, only certain areas required students to enter their username and password credentials to access the wireless service.
Contact : [email protected]
Other Online Services
Access to these resources via the myIIUM Student Portal will ease you in remembering all the different USERNAME and PASSWORD. Among online services developed by ITD for IIUM students are as follows:
Confirmation Slip
Confirmation Letter APT / EPT Result Slip (For new students) Financial slip (*Financial Slip can be view via Student Portal) Exam Slip E-Counseling
Contact : [email protected]
URL : my.iium.edu.my (Access via myIIUM Student Portal)
ICT Services (for staff)
myIIUM Staff Portal
The myIIUM is a campus portal for the IIUM staff and students. It is accessible anywhere and anytime via the IIUM website or the URL http://my.iiu.edu.my . You have to use your email username and password to log in to the portal. The portal acts as the main gateway to many online resources of the University. The single sign-on capability of the myIIUM portal provides convenient access to various online resources with only one login step.
Contact :
URL : my.iiu.edu.my
Learning Management System (e-Learning)
This is a web-based e-learning solution which provides members of the University a platform to develop, implement and share knowledge effectively to improve the students' learning process. Among others, course instructors are able to share course materials exclusively with the course attendees, announce course related events, create forum to facilitate online discussions as well as managing course assessments.
Contact : [email protected]
URL : elearn.iiu.edu.my / my.iium.edu.my (Access via myIIUM Student Portal )
IIUM Staff Email
Acquiring the University email for a new staff is a must. The current practice requires you to apply for the IIUM email account online via http://webmail.iiu.edu.my . You may also request to [email protected]. Consistent accessing and managing your University email is very important. One of the University paper-less initiatives stresses on the use of University email in the announcement of University events and activities.
Contact : [email protected]
IIUM Wireless Service
The IIUM Campus Wireless Service allows staff to access the University network from laptops. At present, only certain areas required staff to enter their username and password credentials to access the wireless service.
Contact : [email protected]
e-Meeting
Some of the University's meeting is administered, managed and done using the University E-Meeting System. This is one of the paper-less initiatives implemented throughout the University. If you are a new member to a meeting done via the E-Meeting System, your account will be created by the meeting secretariat. If you wish to run an E-Meeting System, you may submit your request to the ITD Service Desk at [email protected] .
Staff Web Hosting
This service allows you to have your web page hosted on the University server. The web hosting facility is only available to IIUM staff that has an email account registered with the domain name iiu.edu.my. Your website's URL will look like the following:
http://staff.iiu.edu.my/<youremailaccount>
Storing and Sharing of Files
You may manage your files and documents in the internet from anywhere in the world. You may create various folders to keep your files, and if you wish you can share these folders with other members of the University community. These services are available via Calendering/File Sharing/Forum of the myIIUM portal .
Personal Calendar
You may manage your personal calendar and share your events to anyone in the community. Others in the community may also share their events with you. Your personal calendar is accessible from anywhere and anytime, as long as you are connected to the network and have access to the Calendering/File Sharing/Forum (AIMS)module of the myIIUM portal .
Community Modules
These are available also via the Calendering/File Sharing/Forum(AIMS) module of the myIIUM portal . The features available in the community modules are:
Shoutbox Forum Community Centre News Calendar
Software for Teaching and Administration
List of available software for teaching and administration is available from the ICT Procedures and Guidelines. For more details on related matters, please contact the ICT Coordinator/ICT Liaison Officer of your Kulliyyah/Division/Centre, or email to [email protected] .
ICT Training
Most training is administered centrally by Management Services Division. The functions of ITD in relation to ICT trainings are as follows:
Provide training to the Kulliyyah/Division/Centre whose application systems were developed by ITD.
Coordinate trainings for the Kulliyyah/Division/Centre whose application systems were out-sourced by a third-party, and managed by ITD.
Conduct awareness session/training to the University community on general ICT services provided by ITD to the University community.
Other University Online Services
For staff, different online resources of the University require different USERNAME and PASSWORD to use. Please contact the respective University service providers for more details on the USERNAME and PASSWORD, and other matters related to the services. Access to these resources via the myIIUM portal will ease you in remembering all the different USERNAME and PASSWORD.
Please Click Here for ICT Services Catalogue for Staff
:: Last Updated : Friday, 15 October, 2010
Executive Summary of ICT Strategic Plan
The University’s ICT Strategic Plan includes a commitment to develop a comprehensive ICT Strategy for Kulliyyah/Centre/Division and other branch campuses. This ICT Strategic Plan describes the major requirements and processes required for the IIUM to move into a new ICT era.
Aim and Objectives
The aim of the ICT Strategic Plan is to enable all Kulliyyah/Centre/Division to offer their staff the best ICT services. The ICT Strategic Plan is a proposed comprehensive development, deployment and support of ICT services and infrastructure. The main priorities areas of this Strategic Plan are Teaching and Learning, Research and Administrative activities.
Methodology
The University began the development of its ICT Strategic Plan in January 2006. A number of workshops were held by the Information Technology Division which has been described as Strategy Development to create an ICT Strategic Plan. The brainstorming sessions during the workshop were conducted with the participations from various experts in the related areas such as Teaching and Learning, Administration, Research and Consultancy, Student Development, ICT Infrastructure, Library Facilities and Financial aspects. These outcomes were then prepared as a report and finally as a plan for implementation.
OUTCOMES OF THE ICT STRATEGIC PLAN
The outcomes of the IIUM ICT Strategic Plan is a long term approach and
well coordinated of the ICT infrastructure development, information sharing and a robust ICT Policy and Governance. The other outcomes can be considered under the following headings:
Administration
ICT has contributed many essentials administrative process in IIUM such as Financial System, Students Information System, Asset Management, Alumni, E-Learning, Student Co-Curricular Activities, HRMS etc. Almost 90% of the administrative system developed in-house by the Information Technology Division.
ICT environment has supported many critical decision making as well as to materializes the Vision and Mission of IIUM. A single access point to multiple application system and databases is required to support the fast and effective decision making process.
Teaching and Learning
The demand of ICT usage in Teaching and Learning increase tremendously year by year. The ICT has complemented the existing traditional teaching methods. Therefore, huge investment is needed in the system to support the administrative processes in Teaching and Learning i.e. access to teaching resources as exposure of academic staff to the new technologies.
The excellent infrastructure in ICT is required to support Teaching and Learning which includes the Learning Management System (LMS). The development of LMS must continue to be competitive and useful in future.
Research and Consultancy
An excellent research ICT infrastructure is required to help the initiatives to promote research culture in IIUM. Research infrastructure will be designed to support new research innovative. The new infrastructure to support the research initiatives on inter-disciplinary i.e. Research Group, Cluster, Institute and Centre. Subscription to MyRen and establishment of grid computing facilities would be benefits to all Researchers. Integrated Research database that easily accessible would be the priority to the Research Development in IIUM.
Knowledge Management
The current reality showed that the Knowledge Management is not fully implemented in IIUM. A drastic policy need to be establish so that a proper guidance and procedures for Knowledge Management could be further
develop and utilized.
Training and ICT Human Resource Development
A strategic initiatives should be taken to the provision of ICT Training and Human Resources Development. All ICT staff should have a proper ICT training and development which integrates with their requirement and career development. Every ICT development and policy making should also corresponding to the training and Human Resource requirement.
Strategy Implementation
The ICT Strategic Plan describes the principles and the processes required to deliver the ICT environment in IIUM. The strategy can be divided into five categories:
Strategy IBalanced ICT Governance and Robust ICT Policy
Strategy IIStrategic Infrastructure Requirements
Strategy IIIHuman Resource Development
Strategy IVPromotion of Virtual Research Community
Strategy VTo promote usage of ICT in Teaching and Learning
The focus of the strategies would be divided into two phases of implementation:
Phase I: 2007 – 2008 In this phase, the IIUM should focus on the Strategy I and Strategy V which is to improve the existing policy and to promote the usage of ICT in Teaching and Learning especially the utilization of Learning Management System (LMS).
Phase II: 2009 – 2011 In this phase the focus should be Strategy II, III, and IV. The emphasize on the Strategy III and Strategy IV inline with the IIUM strategic target to become a Research University by 2010.
CONCLUSION
The ICT Strategic Plan recommends the categorization of ICT priorities due to the followings:
1. Budget limitation2. Emphasize on Staff Development Plan3. The need to review the existing ICT Governance and4. The IIUM Strategic Targets.
The proposed implementation according to the categorization of ICT priorities has been described in the Strategy Implementation.
List of Project for year 2010 ICT Governance Department (ITG) | Project Based for Application Department (PEARL) | Network Telecommunication Department (NAT) | Email System, Databases, Security and R&D(REDS)| ICT Governance Department (ITG)
No Plans Timeline
1Single sign-on for Non Academic Student System (Concept ‘under one roof’ for all applications belong to STAF )
December
2 Online Counseling Record System(A new system development. Required coordination between CSD Gombak & Kuantan and ITD Gombak & Kuantan )
September
3 Payment module in Student Programme Record System (SPRS) December
4 Mahallah pre-registration (version 2) (2nd version of online pre-registration of mahallah for dwi semester and integrated with SRMS )
March
5 New website (Rebranding & Restructuring) May
6 University Wikipedia* for Lecturer February
7 Part-time Recruitment Database System November
8 Online Application for Financial Assistance System (FAS)** December
9Single sign-on for Non Academic Student System (Concept ‘under one roof’ for all applications belong to STAF )
December
10 Online Counseling Record System (A new system development. Required coordination between CSD Gombak & Kuantan and ITD Gombak & Kuantan )
September
11 Payment module in Student Programme Record System (SPRS) December
12 Mahallah pre-registration (version 2) (2nd version of online pre-registration of mahallah for dwi semester and integrated with SRMS )
March
13 Online Research Registration System (ORIS) July
14 In house customization of LMS – layout and transfer of cam -entry from assessment module. (In house development for LMS enhancements. Enhancement includes1st page layout and transfer of marks from assessment module into CAM)
July
15 Staff Exit Clearance System February
16 Executive Information System (EIS also known as IIUM Data Warehouse. It manages related info of IIUM – Students, Staff, Publication and Research )
December
17Policy of access to Kuliyyahs (Create and add new checking in the system/database table policy based on the CPS requirement )
July
18 Evaluation module for PG (Automatically evaluate student with minimum entrance requirement into PG system)
Sept
19International Evaluation for UG (Automatically evaluate student qualification to enter IIUM based on percentage/merit/point of the score and CGPA of students)
July
20 Enhancement of Language System (Implementation of new grading of English Placement Test for new intake students and currently enrolled students)
October 2009 - April 2010
21 Online Biodata Update for PG June
22 Online Offer Letter for PG March
23 Management of Lecturer Biodata September
24 Change of intended programme module (Enhancement of change of programme module for bridging and PRSS students )
March
25Online application form for admission into UG programme – Malaysian qualification
April
26 Online biodata update for new students June
27 Application form for ex-CFS to BEDU programme system July
28 Online application form for admission into double degree programme
29 Re-modification of OFIS November 2009 –
February 2010
30 Management of student non academic system from CFS database to Gombak database (SRMS for CFS)
November 2009 – January 2010
31 Venue Management System November 2009 – April 2010
32 Enhancement of RWP
Network Telecommunication Department (NAT)
No Plans Timeline
1
Deployment and Upgrading of IIUM IP Telephony System ( Phase 2) – Gombak and IMC
To improve/ upgrade current telephone system in Gombak and Kuantan Campuses.
To enable telephone integration with existing networks. Free of charge calls between campuses.
September
2 Expansion of IIUM Video Conferencing System
Facilitate teaching, learning, research and administrative activities. Centralized /manageable schedule for video session. Video streaming capabilities.
June
3
2nd Upgrading of IIUM Internet and VPN
Increase current bandwidth due to increasing number of wifi users. To facilitate Research and consultancy.
May
4 Deployment of Live Radio Streaming Servers for HS
To enable radio streaming via network.
March
5
Ultra Fast Performance Grid with MIMOS
To enable research collaborations with MIMOS. Various Software Applications resides at MIMOS are accessible for
usage. Promote Virtual Research Community.
March
Email System, Databases, Security and R&D(REDS)
No Plans Timeline
1 Outlook Live@Edu student email migration June
Migration from Hotmail Interface to Outlook interface to be inline with staff email which is on Outlook platform
Better administrative and reporting capabilities.
2 LDAP authentication of Mailmarshal (SMTP and content filtering servers)
Centralized authentication and authorization
September
3
Full DMZ for ITD Gombak Data Centre
Single point of entry for complete protection and monitoring of network activities
December
4 Web Application Vulnerabilities Test
Find out and eliminate possible security and application vulnerabilities in web applications
Recommend best practices for security in web applications
August
5
Deployment of Content Filtering for all IIUM Campuses
Reduce web latency via proxy/cache Filtering unwanted websites
April
6 Microsoft Exchange
Awareness sessions Clinics
December
FAQs Eg:What is web-based email?
Web-based email allows you to send and receive email through your Web browser. IIUM Webmail is available at http://webmail.iiu.edu.my. Simply enter your Email ID and password.
Top
Email Request
Enter your Staff Number to request your IIUM Email Address. Email can only be requested if your personal record is in our database. Please request your email online or email to [email protected].
Top
Request Status
You may check the status of your email application after four(4) hours of submitting your request. Please call 2222 if you encounter any problems regarding your request status."
Top
How to Login
You can access IIUM webmail using the form on the right bar or go to http://webmail.iiu.edu.my.
Top
Inactive Email
An inactive email account which exceeds a period of one(1) year will be disabled. Please contact email administrator to re-activate your account.
Top
How to configure the email using Outlook Express
Please refer to the link given http://www.iiu.edu.my/email/outlooksetup.shtml
Top
How big is my email quota (mailbox size that I am entitled to)?
Users will receive a reminder if their mailbox exceeds 60MB but below 80MB. Users account will be automatically blocked if their mailbox exceeds 80MB. User account will be automatically re-enabled once their mailbox falls below 60MB.
Top
How to change your password.
Login to IIUM webmail. Select Options and click the Change Password link.
Top
Online Tutorial myIIUM Portal
How to Login to myIIUM (for staff) How to Login to myIIUM (for student) How to Reset External Application Password How to Update/Check Account Information(Staff) How to Update/Check Account Information(Student)
How to use Outlook 2007 Email Spam Monitoring System - MailMarshal Single Sign-On via myIIUM Portal
FORM – make easy to request anything from ITD
Downloads
Form/Description Download Form
Network Request formTo request new network access
Download
Telephone Request Form To request new telephone line
Download
Tele/Video Conferencing To request for Tele / Video Conferencing
Download
Request for System Development ServicesTo request for new System or for report printing
Download
Request / Revoke Access to Database / SystemTo request an access to the database / system
Download
Booking of Training Lab Download
To booking the ITD Training Lab for training purposes.
Loan of ICT EquipmentTo request for ICT Equipment
Download
WorkshopTo request for PC repair or maintenance
Download
Change ManagementTo request for Change Management
Download
nternet Browsing Issues Date : 5 March 2010
Any probs related to ITD will be given early noticed for student n staff
Assalamualaikum wrh wbt.
Dear Users,
The Information Technology Division has found trends of latency (slowness) in the internet browsing activity for the past several days. We have noticed that from 7.00 am to 1.00 pm, internet activities are normal but from 2.00 pm onwards the internet seems to be crawling to go to any sites. We can confirm that there's no major attacks. In order to mitigate the problem of slow internet, we have done the following:
a) All social networking websites (twitter,facebook,you tube etc)are given minimal priority to the internet during normal hours. (8.00 am - 6.00 pm). Hence, users will feel slow in accessing these sites.
b) Flash and streaming websites are reduced to 1% during normal working hours.
c) Wireless access to students in all campuses are limited to 30Mbps.
d) We also seek cooperation from all users to shut off their computer/notebook at the end of the working day and do not leave your computer ON 24/7. This habit has severe effect to the performance of our internet as applications accessing internet are left online throughout the night or over the weekend. We also found malicious activities in the wireless network due to infected computers/notebooks. This malicious activities also contributes to the performance of the internet. Therefore, we seek the cooperation of all users (student/staff) to protect their notebook with the latest Anti-Virus.
Please get the assistance from your technical staff at the Kulliyyah/Institute/Centre. For central agencies, ITD has conducted preventive maintenance and installed the latest anti-virus.
Please do not hesitate to email [email protected] or call extension : 2222 for more information.
Administration and Finance Department (ARIFe) :Tel : 603-6196 4883 Email (@iium.edu.my)l: razsera
IT Governance Department (ITG) : Tel : 603-6196 4885 Email (@iium.edu.my): njumaat
Project Based for Application Department (PEARL): Tel : 603-6196 4875 Email (@iium.edu.my): hairul_laila
Operational Services for Application (OSA) : Tel : 603-6196 4889 Email (@iium.edu.my): zarina
Network Telecommunication Department (NAT) : Tel : 603-6196 4877Email (@iium.edu.my): [email protected]
Computing and Server Management Department (CORE): Tel : 603-6196 4872 Email (@iium.edu.my): [email protected]
Email System, Databases, Security and R&D (REDS): Tel : 603-6196 4872 Email (@iium.edu.my): azhar
Executive Summary of ICT Strategic Plan
The University’s ICT Strategic Plan includes a commitment to develop a comprehensive ICT Strategy for Kulliyyah/Centre/Division and other branch campuses. This ICT Strategic Plan describes the major requirements and processes required for the IIUM to move into a new ICT era.
Aim and Objectives
The aim of the ICT Strategic Plan is to enable all Kulliyyah/Centre/Division to offer their staff the best ICT services. The ICT Strategic Plan is a proposed comprehensive development,
deployment and support of ICT services and infrastructure. The main priorities areas of this Strategic Plan are Teaching and Learning, Research and Administrative activities.
Methodology
The University began the development of its ICT Strategic Plan in January 2006. A number of workshops were held by the Information Technology Division which has been described as Strategy Development to create an ICT Strategic Plan. The brainstorming sessions during the workshop were conducted with the participations from various experts in the related areas such as Teaching and Learning, Administration, Research and Consultancy, Student Development, ICT Infrastructure, Library Facilities and Financial aspects. These outcomes were then prepared as a report and finally as a plan for implementation.
OUTCOMES OF THE ICT STRATEGIC PLAN
The outcomes of the IIUM ICT Strategic Plan is a long term approach and well coordinated of the ICT infrastructure development, information sharing and a robust ICT Policy and Governance. The other outcomes can be considered under the following headings:
Administration
ICT has contributed many essentials administrative process in IIUM such as Financial System, Students Information System, Asset Management, Alumni, E-Learning, Student Co-Curricular Activities, HRMS etc. Almost 90% of the administrative system developed in-house by the Information Technology Division.
ICT environment has supported many critical decision making as well as to materializes the Vision and Mission of IIUM. A single access point to multiple application system and databases is required to support the fast and effective decision making process.
Teaching and Learning
The demand of ICT usage in Teaching and Learning increase tremendously year by year. The ICT has complemented the existing traditional teaching methods. Therefore, huge investment is needed in the system to support the administrative processes in Teaching and Learning i.e. access to teaching resources as exposure of academic staff to the new technologies.
The excellent infrastructure in ICT is required to support Teaching and Learning which includes the Learning Management System (LMS). The development of LMS must continue to be competitive and useful in future.
Research and Consultancy
An excellent research ICT infrastructure is required to help the initiatives to promote research culture in IIUM. Research infrastructure will be designed to support new research innovative. The new infrastructure to support the research initiatives on inter-disciplinary i.e. Research Group, Cluster, Institute and Centre. Subscription to MyRen and establishment of grid computing facilities would be benefits to all Researchers. Integrated Research database that easily accessible would be the priority to the Research Development in IIUM.
Knowledge Management
The current reality showed that the Knowledge Management is not fully implemented in IIUM. A drastic policy need to be establish so that a proper guidance and procedures for Knowledge Management could be further develop and utilized.
Training and ICT Human Resource Development
A strategic initiatives should be taken to the provision of ICT Training and Human Resources Development. All ICT staff should have a proper ICT training and development which integrates with their requirement and career development. Every ICT development and policy making should also corresponding to the training and Human Resource requirement.
Strategy Implementation
The ICT Strategic Plan describes the principles and the processes required to deliver the ICT environment in IIUM. The strategy can be divided into five categories:
Strategy IBalanced ICT Governance and Robust ICT Policy
Strategy IIStrategic Infrastructure Requirements
Strategy IIIHuman Resource Development
Strategy IVPromotion of Virtual Research Community
Strategy VTo promote usage of ICT in Teaching and Learning
The focus of the strategies would be divided into two phases of implementation:
Phase I: 2007 – 2008 In this phase, the IIUM should focus on the Strategy I and Strategy V which is to improve the existing policy and to promote the usage of ICT in Teaching and Learning especially the utilization of Learning Management System (LMS).
Phase II: 2009 – 2011 In this phase the focus should be Strategy II, III, and IV. The emphasize on the Strategy III and Strategy IV inline with the IIUM strategic target to become a Research University by 2010.
CONCLUSION
Focus on :
The ICT Strategic Plan recommends the categorization of ICT priorities due to the followings:
1. Budget limitation2. Emphasize on Staff Development Plan3. The need to review the existing ICT Governance and4. The IIUM Strategic Targets.
The proposed implementation according to the categorization of ICT priorities has been described in the Strategy Implementation.
Client charter –itd
To assure a friendly service and always be ready to assist and support our customers.
2. To assure all service requests or problems related to the computer, network and telephone will be acknowledged within 24 hours and attended to within 3 working days.
3. To assure all requests for systems to be developed in house are attended to within 3 working days and completed within the agreed time frame by both parties.
4. To ensure the availability of network, telephone, servers and databases 24 hours a day, 7 days a week.
5. To provide a Service Desk operation schedule from 8:00 a.m. until 5:00 p.m. (Monday to Friday).
The long term-vision of Education for All in Cambodia is to ensure equal access to quality
basic education for all citizens and to prepare its citizens to play an active role in
constructing the country as well as integrating Cambodia to the knowledge-based global
community. The Ministry is introducing various initiatives to facilitate greater integration
of information and communication technology (ICT) to improve the effectiveness of
education at all levels and to produce the technologically literate, productive and critically
thinking workforce for the country. In term of Higher Education, it is stated the Policy and
Strategies on ICT in Education in Cambodia that "Since Cambodia is in serious shortage
of well-trained lecturers and professors, it is essential that universities must use its scarce
human resources to their full capacity through ICT as well as connecting learners to virtual
learning resources worldwide. The MoEYS will promote to use of ICT in teaching and
learning process, research and administration by creating a cyber campus consortium and
linking this to other virtual universities in other countries.."
According to this, some public and private universities are trying to develop their staff and
faculty to have opportunity and to study further by cooperation conducting programs or
courses of study (which are recognized each other, can be transferred and diploma or
degree can be equivalent) by using ICT.
(Cambodia)
It may not be possible to offer a full range of specialized programs. Anyhow NiDA could
develop and promote national approach to e-learning standards which contribute to the
current curriculum and staff development programs, especially in higher education. The
introduction of new technologies easier due to minimal upgrading needs, the Ministry sees
a growing scope for accessing ICT-based learning programs from other countries, with
appropriate accreditation, to fill any specialist gaps. A related opportunity is to use ICT to
enrich existing education and training programs. The Ministry sees real opportunities to
use internet-based programs to overcome these constraints and allow students to have
greater flexibility in their range of studies.
A second opportunity is to use ICT to provide more equitable access to education and
training opportunities. At present in Cambodia, much of education opportunities are
largely concentrated in the major cities and provincial towns. This means there is limited
opportunity for potential students in the rural areas. The Ministry anticipates that in the
coming years, individual education institutions will set up outreach centres in the
provinces using ICT.
A third opportunity is to use ICT for providing distance learning programs to upgrade
academic staff at various levels. In Cambodia, an immediate priority is to expand distance
learning for the faculty through ICT sensitization programs in the regional and provincial
teachers colleges. Once again, Cambodia intends to use ICT to enrich the teacher
education curriculum through accessing the internet for special studies.
6. Potential Challenges
In Cambodia we recognise there are many challenges associated with the development of
e-learning and ICT infrastructures, but there are many potential benefits. The Ministry
faces a number of constraints in expanding ICT in higher education. Firstly, although one
Internet Service Provider (ISP) provider offers preferential rates to MoEYS, the recurrent
costs remain significant. Another difficulty is that not all offices, faculty or schools have
connection with internet and the Ministry is investigating innovative ways of dealing with
this problem. In particular, we see opportunities in establishing links with private ICT
providers as part of a growing public/private partnership in ICT.
7.3 Corporate and Higher Education
The Government will promote Open Source system(s) in ICT to cut costs in a long term
but also to broaden the skills and capacities of ICT professionals. Government will support
and encourage all universities and government agencies to establish computer networks
and install other ICT systems. Government will encourage and support close networking
among various training institutions in the country. Government will establish ICT
technology Park to coordinate and encourage entrepreneurships and enterprise
development.
The main conclusion is however, that the main benefits of the ICT-use for university
education are not the direct outcome of the technology itself; rather they arise from the
fact that the use of technology leads lecturers to perceive the need for rethinking
teaching methodologies and the ways in which they manage the whole process of
students’ knowledge acquisition.(Fedro)