creating an in-house guide for advisors beyond the bulletin connie hanson and sharon hay university...
TRANSCRIPT
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Creating an in-house guide for advisors
BEYOND THE BULLETIN
CONNIE HANSON AND SHARON HAYUNIVERSITY DIVISION ADVISORS
INDIANA UNIVERSITY
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• Sticky notes on
computers
• Files with handouts
• Notes from staff
meetingsPaper
• Colleague down the hall
• Instant Message a
Friend
• Call supervisor
People
• Emails
• Websites
• Texts and Tweets
Tech
INFORMATION OVERLOAD
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THE BOOK ERA
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First manualproduced
Used in trainingResource guide
used by advisors
Updated annually
THE BOOK ERA
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THE ONCOURSE ERA
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Advantages
Saved paper
Updates on the fly
Access from
anywhere
Ease of cross-
reference
Disadvantages
Book model
No search engine
Hierarchical
structure
Navigation of site
THE ONCOURSE ERA
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THE BIG BANG CONSOLIDATION
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UD Guideline
s
Information
LockboxServer
Email Templates
BIG BANG CONSOLIDATION
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Easily updated by various shareholders
BIG BANG CONSOLIDATION
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Easily updated by various shareholdersSearch functionality
BIG BANG CONSOLIDATION
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Easily updated by various shareholdersSearch functionalitySophisticated “widgets” for scheduling, address book
BIG BANG CONSOLIDATION
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Easily updated by various shareholdersSearch functionalitySophisticated “widgets” for scheduling, address bookA library function for storing Word fi les, pictures,
spreadsheets in one location
BIG BANG CONSOLIDATION
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Easily updated by various shareholdersSearch functionalitySophisticated “widgets” for scheduling, address bookA library function for storing Word fi les, pictures,
spreadsheets in one locationAccessibility from anywhere
BIG BANG CONSOLIDATION
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Easily updated by various shareholdersSearch functionalitySophisticated “widgets” for scheduling, address bookA library function for storing Word fi les, pictures,
spreadsheets in one locationAccessibility from anywherePassword protected
BIG BANG CONSOLIDATION
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Easily updated by various shareholdersSearch functionalitySophisticated “widgets” for scheduling, address bookA library function for storing Word fi les, pictures,
spreadsheets in one locationAccessibility from anywherePassword protectedWeb look and feel
BIG BANG CONSOLIDATION
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THE WORDPRESS ERA
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Look and FeelFunctionalityUsability TestingDeveloping the SiteLaunching the SiteMaintenance of the Site
THE WORDPRESS ERA
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Look and Feel Google site, Sharepoint, Website, Wiki, Wordpress So many themes, so many colors University Division homepage
FunctionalityUsability TestingDeveloping the SiteLaunching the SiteMaintaining the Site
THE WORDPRESS ERA
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Look and FeelFunctionality
Categories and grouping of content Widgets Search engine Technology reality check
Usability TestingDeveloping the SiteLaunching the SiteMaintenance of the Site
THE WORDPRESS ERA
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Look and FeelFunctionality Usability Testing
Inviting participants – individual and group What makes sessions more fun? Procedure – “What would you expect to find?” and scenarios Results Redesigning
Developing the SiteLaunching the SiteMaintenance of the Site
THE WORDPRESS ERA
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Look and FeelFunctionalityUsability TestingDeveloping the Site
Creation of pages Delegation of migration tasks – all hands on deck! Identifying section responsibilities
Launching the SiteMaintaining the Site
THE WORDPRESS ERA
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Look and FeelFunctionalityUsability TestingDeveloping the SiteLaunching the Site
Easing the transition Desktop icon created Trouble shooting process Announce to staff Access to all advisors
Maintaining the Site
THE WORDPRESS ERA
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Look and FeelFunctionalityUsability TestingDeveloping the SiteLaunching the SiteMaintaining the Site
May spring cleaning “There’s always something” updates Email alerts of new content to advisors Responding as needs arise
THE WORDPRESS ERA
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Technology glitches
Tracking progressAdvising and
innovating – Oh my!
Committee structure evolution
“I am a sad panda”
LESSONS LEARNED
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I AM A SAD PANDA
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