creating an active project management process
TRANSCRIPT
CREATING AN ACTIVE PROJECT MANAGEMENT PROCESS
Tirzah M. Johnson
Create a process that works.
• Structuring Client Communications • Making a plan • Making room for innovation • Managing scope creep
Who has the map?
Clarify• Goals
• Roles
• Dates
• Deliverables
• Expectations
Empathy > Sympathy
Client Communications• What have you done so far?
• What are you doing?
• And what you are going to do?
Wait, is this the right map?
Create a process that works.
• Be honest
• Be flexible
• Keep calm, it is just a tool
Making Room for innovation
1. Onboarding
2. Automation
3. Outsource weaknesses
Phew, we made it now what?
scope creep• Be critical of additional requests
• Reframe the conversation
• Be clear of the timing
• Repeat after me…
–Tirzah M. Johnson
“I can provide you a quote for that.”
Create a process that works.
• Structuring Client Communications • Make the right plan • Make room for innovation • Manage scope creep
Questions?