creating a happy staff for a lifetime of customers
TRANSCRIPT
Creating a Happy Staff for a Lifetime of Customers
How Purpose and Passion Leads To Profit
THE GUEST COMES SECOND
CORE VALUESWhat We Believe
We value our team, our guests, our community, our vendors and investors...everyone that
walks through our doors.
We strive to exemplify TEAMWORK, RESPECT, INTEGRITY, COMMITMENT
and OPPORTUNITY.
MANAGEMENT TEAMWhat We Focus On Every Day
Hire Right, Train Right and Treat Right
A happy team delivers a happy guest experience, consistent quality food and
a memorable experience.
WHAT WE SELLFocus
First, we sell the team members on our culture and values.
We ask our team to provide over-the-top service whenever possible.
Consistent quality and service delivered with grateful attitudes.
TECHNOLOGYTools
A NEW BUSINESS MODELIf We Win, You Win
5% of Profits To Every Employee, Vested Immediately
OUTCOMESHere’s What Happened
4 Stars on Yelp, TripAdvisor and GoogleAll investors whole within 3.5 years
Employee Retention
SONNY MAYUGBARestaurateur, Red Rabbit (Sacramento)
Chief Marketing Officer, WaitrFormer Facebook Executive
THANK YOU
See you at 2018 SXSW!