creating a happy staff for a lifetime of customers

17
Creating a Happy Staff for a Lifetime of Customers

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Page 1: Creating a Happy Staff for a Lifetime of Customers

Creating a Happy Staff for a Lifetime of Customers

Page 2: Creating a Happy Staff for a Lifetime of Customers
Page 3: Creating a Happy Staff for a Lifetime of Customers

How Purpose and Passion Leads To Profit

THE GUEST COMES SECOND

Page 4: Creating a Happy Staff for a Lifetime of Customers

CORE VALUESWhat We Believe

Page 5: Creating a Happy Staff for a Lifetime of Customers

We value our team, our guests, our community, our vendors and investors...everyone that

walks through our doors.

We strive to exemplify TEAMWORK, RESPECT, INTEGRITY, COMMITMENT

and OPPORTUNITY.

Page 6: Creating a Happy Staff for a Lifetime of Customers

MANAGEMENT TEAMWhat We Focus On Every Day

Page 7: Creating a Happy Staff for a Lifetime of Customers

Hire Right, Train Right and Treat Right

A happy team delivers a happy guest experience, consistent quality food and

a memorable experience.  

Page 8: Creating a Happy Staff for a Lifetime of Customers

WHAT WE SELLFocus

Page 9: Creating a Happy Staff for a Lifetime of Customers

First, we sell the team members on our culture and values.  

We ask our team to provide over-the-top service whenever possible.

Consistent quality and service delivered with grateful attitudes.  

Page 10: Creating a Happy Staff for a Lifetime of Customers

TECHNOLOGYTools

Page 11: Creating a Happy Staff for a Lifetime of Customers

A NEW BUSINESS MODELIf We Win, You Win

Page 12: Creating a Happy Staff for a Lifetime of Customers

5% of Profits To Every Employee, Vested Immediately

Page 13: Creating a Happy Staff for a Lifetime of Customers

OUTCOMESHere’s What Happened

Page 14: Creating a Happy Staff for a Lifetime of Customers
Page 15: Creating a Happy Staff for a Lifetime of Customers

4 Stars on Yelp, TripAdvisor and GoogleAll investors whole within 3.5 years

Employee Retention

Page 16: Creating a Happy Staff for a Lifetime of Customers

SONNY MAYUGBARestaurateur, Red Rabbit (Sacramento)

Chief Marketing Officer, WaitrFormer Facebook Executive

Page 17: Creating a Happy Staff for a Lifetime of Customers

THANK YOU

See you at 2018 SXSW!