creating a digital workforce with robotic process automation anthony yung_bpmnext_new...new digital...
TRANSCRIPT
![Page 1: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/1.jpg)
Creating a Digital Workforce with Robotic Process Automation
Anthony Yung, Senior Systems Engineer
![Page 2: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/2.jpg)
2
Big relevant change in the world: the digital revolution
![Page 3: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/3.jpg)
Digital revolution set to impact the office worker
Websites,
Portals
Digital documents
Excel
Databases
Data files
Enterprise Systems
(SAP, Oracle)
Legacy systems
(AS400, Mainframe)
Citrix
![Page 4: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/4.jpg)
New digital workforce - robotic process automation
Robotic process automation (RPA) is the
application of technology that automates
workflow processes, primarily for
administrative work. RPA software can help
automate large volumes of digital manual-
processing work.”
“
![Page 5: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/5.jpg)
The long-tail of automation use cases
Degree of specialization and deployment
Pro
ce
ss v
alu
e
Vital for business
• Specialized software (e.g. BPMS)
Core business processes
• Highly specialized IT systems (ERP, CRM)
Operational processes
• All manual – outsourced or employees
• Lots of integration touch points
Robotic process automation
![Page 6: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/6.jpg)
Progression of the Digital Workforce
Thinking
Smart
Aggregate data
Consolidate access to data
Update systems
Smarter
Analyzing & processing data
Integrated into other business
process platforms
Acting
IRPA
RPA connects to analytics, multi-channel capture,
process automation, machine learning, business rules,
enterprise search, NLP
Smartest
Understanding customers
Complete transactions
• Consider complexity &
maintaining
• Use cases require
understanding
• Higher risk
Present
RPA
![Page 7: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/7.jpg)
Automate any business activity involving users, data & systems
The Kofax Kapow solution
Automate the acquisition and integration of information
Create a single view of multiple data sources
Automate processes by replicating actions of a user
Transform data into valuable information
![Page 8: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/8.jpg)
The new digital workforce: software robots performing manual tasks
Websites,
Portals
Digital documents
Excel
Databases
Data files
Enterprise Systems
(SAP, Oracle)
Legacy systems
(AS400, Mainframe)
Citrix
Attended &
Unattended
![Page 9: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/9.jpg)
25-50% cost savings
One robot can do the work of several
FTEs
Increases staff productivity, service levels
and capacity by 35-50%
Delivers consistent 100% accurate data
Better employee satisfaction
The benefits of robotic process automation
Deloitte, Forrester, Cognizant
Consistency
Reliability
Accuracy
Audit trail
Productivity
Cost savings
Elasticity
Kapow Benefits
![Page 10: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/10.jpg)
How RPA is being leveraged
Retail, Travel
Information &
Services Provider
• Competitive intelligence and
price monitoring
• Brand monitoring and fraud
protection
• Data aggregation
• Screening and risk
management services
Banking
• Equity research
• Compliance and risk
management
Web Robots: Data Collection
Cross-Industry
Logistics
Healthcare
Banking
Insurance
• Finance and accounting
• Sales operations
• Patient eligibility
• Physician credentialing
• Customer service
• Mortgage lending
• Compliance reporting
• Customer service
• Client onboarding (KYC/CDD)
• Claims processing
• Compliance reporting
• Customer service
• Order scheduling and tracking
• Invoicing and credit
collections
• Researching loads
Manufacturing
• Supply chain automation
• Inventory Tracking and
Processing
• Pricing & Procurement
Process Robots - Automate Manual Business Process Activities
Shared Services Groups, Business Process Outsourcing (BPO)
![Page 11: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/11.jpg)
Kapow intelligent bots part of a broader solution offering
Mobile
Analytics
RoboticsTransact digitally
eSignature
& signature
verification
Customer
communication
management
Automate processes
Case
management
Workflow &
process
automation
Capture information
Multichannel
capture
Extraction &
verification
Content
management
Search
Manage content
Insurance Financial
services
Government Healthcare Retail Manufacturing Business process
outsourcing
Education
![Page 12: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/12.jpg)
Banking Use Case: Customer Due Diligence
© Kofax. All rights reserved. 12
![Page 13: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/13.jpg)
Story: Customer Due Diligence process
![Page 14: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/14.jpg)
New Customer – Review Results
© Kofax. All rights reserved. 14
![Page 15: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/15.jpg)
How it works behind the scenes
15© Kofax. All rights reserved.
![Page 16: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/16.jpg)
Kapow Design Studio – no coding approach
16
Integrated Browser
Workflow Design
Real-time
Development &
TestingFull XML / HTML Control
![Page 17: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/17.jpg)
Deploy, manage, and schedule bots
![Page 18: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/18.jpg)
Monitor and analyze the performance of bots
![Page 19: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/19.jpg)
Now its time for the demo
© Kofax. All rights reserved. 19
![Page 20: Creating a Digital Workforce with Robotic Process Automation Anthony Yung_BPMNext_New...New digital workforce - robotic process automation Robotic process automation (RPA) is the application](https://reader034.vdocuments.mx/reader034/viewer/2022042223/5ec9a633d600f2148a48db35/html5/thumbnails/20.jpg)