creating a culture of learning in the modern workplace
TRANSCRIPT
Creating a Culture of Learning in the Modern Workplace
Presenting Today
Dean PicheePresident and CEO,
Erin BoettgeContent Marketing Manager
Follow along on Twitter: #BizWebinar @BizLibrary
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| Creating a Culture of Learning in the Modern Workplace
What is the Modern Workplace?
“The transformation of learning is a powerful story, and most organizations are still in the first or second act of this multi-act drama.” – Deloitte University Press
| Creating a Culture of Learning in the Modern Workplace
What is the Modern Workplace?
Transition from a series of corporate programs to an environment and an experience.
| Creating a Culture of Learning in the Modern Workplace
| Creating a Culture of Learning in the Modern Workplace
A World of Constant Change
Workers spend up to 5x more time learning on their own
each week than from their employers
- Gallup, 2014
| Creating a Culture of Learning in the Modern Workplace
What is a Learning Culture?
| Creating a Culture of Learning in the Modern Workplace
Organizational values, conventions, processes and practices that encourage individuals and organizations to increase knowledge, competence and performance.
| Creating a Culture of Learning in the Modern Workplace
TRAINING
Training is a series of corporate programs built around
L&D-designed content and L&D-approved experts.
Training Culture vs. Learning Culture
LEARNING
Learning is an “environment and an “experience,” leveraging
experts, content, and materials sourced and recommended by
external communities as well as by other employees and internal
experts (not just L&D).
vs
| Creating a Culture of Learning in the Modern Workplace
TRAINING
The learning environment is managed by a corporate learning
management system
Training Culture vs. Learning Culture
LEARNING
The learning environment feels like a consumer website that provides
videos, courses, content, and access to experts – as well as
recommendation engines that help people find precisely what
they need.
vs
| Creating a Culture of Learning in the Modern Workplace
TRAINING
L&D, business, and compliance experts push out training,
identifying required courses to be completed by employees based on
roles.
vs
Training Culture vs. Learning Culture
LEARNING
Employees pull learning, navigating and accessing
opportunities from inside and outside of the company.
| Creating a Culture of Learning in the Modern Workplace
TRAINING
The focus is on the internal training sanctioned by the
company
Training Culture vs. Learning Culture
LEARNING
External training is available from any digital content source.vs
| Creating a Culture of Learning in the Modern Workplace
TRAINING
Learning professionals are generalists who do everything from design to development, logistics, and measurement.
Training Culture vs. Learning Culture
LEARNING
Learning professionals are specialists who are excellent at the
component they own.vs
| Creating a Culture of Learning in the Modern Workplace
TRAINING
Training follows lecture-based model guided by an expert.
Training Culture vs. Learning Culture
LEARNING
Training is experiential relying on simulations, case studies, and
flipped classrooms.
vs
| Creating a Culture of Learning in the Modern Workplace
TRAINING
Employees learn specific skills through expert-guided instruction
Training Culture vs. Learning Culture
LEARNING
Employees learn how to learn through facilitation and coaching.
vs
| Creating a Culture of Learning in the Modern Workplace
TRAINING
Organizations create detailed, exhaustive, skill-based
competencies that drive the learning agenda
Training Culture vs. Learning Culture
LEARNING
Organizations create high-level frameworks that outline broad
capabilities.vs
| Creating a Culture of Learning in the Modern Workplace
TRAINING
The learning organizations plays a lead role in what person learns and focuses on delivering work experiences, interactions with
others, and formal training in the traditional 70-20-10 ratio.
Training Culture vs. Learning Culture
LEARNING
The learning organization plays a supporting role in what person
learns, expanding the 10 to include “inside” and “outside” learning;
shifting the 20 to include internal and external networks; and redefining the 70 to include
corporate, community, and social experiences.
vs
Why Does a Learning Culture Matter?
| Creating a Culture of Learning in the Modern Workplace
32%
37%
34%
26%
More likely to be first to market
Greater employee productivity
Better response to customer needs
Greater ability to deliver quality products
Other Advantages of a Learning Culture
| Creating a Culture of Learning in the Modern Workplace
Traditional Organizations – Formal Training
Modern/Learning Organizations – Informal Learning
Competitive Advantage
| Creating a Culture of Learning in the Modern Workplace
How Do We Create a Learning Culture?
| Creating a Culture of Learning in the Modern Workplace
5 Steps to Creating a Modern Learning Culture
| Creating a Culture of Learning in the Modern Workplace
Provide Modern Learning Content & Experiences that are Familiar
Measuring Learning vs. Training
Reinforce Learning
Celebrate Failure
Make Learning a Daily Habit1
2
3
4
5
Make Learning a Daily Habit
| Creating a Culture of Learning in the Modern Workplace
Make it Short
“Microlearning – learning bursts – lower the cognitive load.”
| Creating a Culture of Learning in the Modern Workplace
Make Learning Accessible
Why does mobile matter?
| Creating a Culture of Learning in the Modern Workplace
For the first time ever, the number of smartphones
exceeds the number of people on the planet.
Over 75% of employees in the U.S. are active online.
More video content is being consumed via smartphone and other mobile devices than ever
before.
Short, video-based training is needed to cater to how the
modern learner best receives information.
Reinforce Learning
| Creating a Culture of Learning in the Modern Workplace
| Creating a Culture of Learning in the Modern Workplace
| Creating a Culture of Learning in the Modern Workplace
Celebrate Failure
| Creating a Culture of Learning in the Modern Workplace
| Creating a Culture of Learning in the Modern Workplace
Measuring Learning vs. Training
What Works?
Learning Burstsmicrolearning
Learning Boostsreinforcement
| Creating a Culture of Learning in the Modern Workplace
| Creating a Culture of Learning in the Modern Workplace
Provide Modern Learning Content and Experiences that are Familiar
…How Will I Manage All This Change?
| Creating a Culture of Learning in the Modern Workplace
Have all managers on board
| Creating a Culture of Learning in the Modern Workplace
Communicate regularly with employees
| Creating a Culture of Learning in the Modern Workplace
Deliver metrics and results
| Creating a Culture of Learning in the Modern Workplace
Be consistent
| Creating a Culture of Learning in the Modern Workplace
Key Takeaways
• The Modern Workplace AND the Modern Worker have changed and a new type of Learning Culture has become necessary.
• Burst and Boost (Microlearning and Post-Training Reinforcement) are cornerstones on which to build your Modern Learning Culture.
• Creating a learning culture won’t happen overnight, and it does represent change…but change is manageable.
| Creating a Culture of Learning in the Modern Workplace
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