creating a culture of engagement · culture of engagement = great place to work • attract and...
TRANSCRIPT
Creating a Culture of Engagement
Tillie Hidalgo LimaPresident/CEOBest Upon Request
SHRM - Greater TucsonFebruary Monthly Meeting
February 10, 2015
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What does culture mean to you?
What does it look like in your organization?
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Why does culture matter?
• Creates consistency and community
• In the words of Peter Drucker: “Culture eats strategy for breakfast”
• Organizational culture is a profit center and creates efficiency
• It’s about HUMAN CAPITAL
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Human Capital Strategy
“Executives must now pursue a more comprehensive and integrated human capital strategy that includes the management of talent as well as the associated leadership, culture and organization components that multiply the value of talent and create an enterprise that is better able to execute business strategy and adapt to a changing marketplace.”
- From Accenture’s Outlook Point of View Publication
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© 2015 Best Upon Request Corporate, Inc.
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Engagement• Are your employees willing to go above and beyond
what is expected?
• A new way to think about engagement, from Tony Schwartz, CEO of The Energy Project: “What would make your employees feel more energized, better taken care of, more focused and more inspired [purposeful]?”
• Employers with the most engaged employees were 22% more profitable than those with the least engaged employees*
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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Culture of Engagement = Great Place to Work• Attract and retain the best talent
• Result in higher productivity and profitability
• Gain new business
• According to the Great Place to Work® Institute, a great workplace, from the employee perspective, is one where they:
• TRUST the people they work for;
• Have PRIDE in what they do; and
• ENJOY the people they work with.
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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My Business
Concierge Services that Make Life Easier®
“We ease the day … You seize the day! ®
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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The Speed of Trust: 13 Behaviors
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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Inspiring Trust• Servant Leadership
• Planning Pyramid
• Holacracy = alignment of purpose, creates transparency
• Professional Development Plans and Leadership Development
• Communications: At Our Best, Monthly Corporate Team Meetings, CEO Welcome to New Hires, Quarterly Lunch with the CEO, Birthday Cards, Posters
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
My Business
Holacracy2014
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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Creating Pride
• Triple Bottom Line
• Awards and Recognition
• Culture and Community Circle
• Thank You Thursdays
• Shining Stars
• Robust Benefits
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
My Business
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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Having Fun
“We ease the day ... You seize the day!”®
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Having Fun
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The How
• How we think
• How we measure
• How we plan
• How we execute
Values define Behaviors which drive Culture which creates
Successful Performance
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© 2015 Best Upon Request Corporate, Inc.
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My Values
The Seven F’s
1. Faith
2. Family
3. Friends
4. Fitness
5. Financials
6. Freedom
7. Fun
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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My pleasure!What else may I do for you?
How you do one thing is how you do everythingBorrow brilliance
It’s when you go out of your comfort zone that you stretch and grow
Dynamic steeringEnergizing roles and accountabilities
Workable solutionsAsking for help is a sign of strength not weakness
We are a learning organizationMoments of truth are mission moments
Words We Use
“We ease the day ... You seize the day!”®
© 2015 Best Upon Request Corporate, Inc.
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Contact Tillie: [email protected](513) 605-7800