Observe employees on the job,actually servicing customers

Pull up your sleeves & workwith line employees yourself

Volunteer with your employees

Simply say “hello”to people in the hallway

Hold managers accountable formaking rounds with employees

Host Q&A sessions

Stay accessible

C R E AT E C H A N G E I N Y O U R O R G A N I Z AT I O N

ENCOURAGEFACE TIME WITHYOUR EMPLOYEES

Face time with employees is something you need to do,not an option you might entertain. It’s critical to the success of any

team, department,or organization. – Van Gorder

LEARN MORE ABOUTThe Front-Line Leader:Building a High-Perfomance Organization from the Ground Upwww.wiley.com/buy/9781118933343