Thewebinarwillbeginshortly.

CreateaWinningInterviewProcesstoAttracttheBestCandidates

@JazzDotCo#JazzChats

CreateaWinningInterviewProcesstoAttracttheBestCandidates

@JazzDotCo#JazzChats

Presentedby:

• CassidyCoakley,InternationalRecruitmentSpecialist,Tourico Holidays

• MeganBerry,SeniorMarketingManager,Jazz

• LylaRozelle,LifecycleMarketingManager,Jazz

QuickHousekeeping• Wewillberecordingthewebinar

• Chatboxisavailableifyouhaveanyquestions

• TherewillbetimeforaQ&Aattheend

• Attendeeswillreceiveacopyoftheslides/recording

• Twitterhashtag:#JazzChats

@JazzDotCo#JazzChats

Welcome&Introductions

@JazzDotCo#JazzChats

LylaRozelleLifecycleMarketingManagerFunFacts:Justsawherfavoriteband(FutureIslands)inconcert,attendingtheZenefitsZ2Conferencenextweek,lovesEarlGraytealattes

CassidyCoakleyInternationalRecruitmentSpecialistFunFacts:Born&raisedLongIslander,currentlylivesinsunnyFlorida,HUGEfoodie,hopefullysoon-to-bemomofanEnglishbulldog

/lylarozelle

/coakleycassidy

MeganBerrySeniorMarketingManagerFunFacts:Soon-to-befirsttimeAuntieMeg;aspiringphotographer;born,raised,schooled,andcurrentlylivesintheBostonarea(grewupinHalloween’shometown)

/megraeb

Agenda

@JazzDotCo#JazzChats

• Agoodinterviewvs.abadinterview

• Thepriceofabadhire

• Importanceofthecandidateexperience

• Tipstocreateawinninginterviewprocess

• Additionalresources

• Q&A

GoodInterviewsvs.BadInterviews@JazzDotCo#JazzChats

Goodinterviewsvs.badinterviews

@JazzDotCo#JazzChats

• Quick&efficient• Preparednessfromemployer&interviewee• Relevantquestions• Timelyfollowup’s

Goodinterviewsvs.badinterviews

• Quick&efficient• Preparednessfromemployer&interviewee• Relevantquestions• Timelyfollowup’s

@JazzDotCo#JazzChats

• Non-conversational• Homeworkhasn’tbeendone• Nocommunicationbeforeorafter• Nofeedbackprovided

Goodinterviewsvs.badinterviews

• Quick&efficient• Preparednessfromemployer&interviewee• Relevantquestions• Timelyfollowup’s

@JazzDotCo#JazzChats

• Non-conversational• Homeworkhasn’tbeendone• Nocommunicationbeforeorafter• Nofeedbackprovided

Thepersondoingthemosttalkingistheonebeinginterviewed.

ThePriceofaBadHire

@JazzDotCo#JazzChats

Whatdefines a“bad”hire?

Source:CareerBuilder

67%Lackluster

qualityofwork

60%Notcollaborative

withothers

59%Negativeattitude

54%Attendanceproblems

44%Complaintsfrom

customers

44%Failuretomeet

deadlines

Priceofabadhire

“Whetherit’sanegativeattitude,lackoffollowthroughorotherconcerns,theimpactofabadhireissignificant.Notonlycanitcreateproductivityandmoraleissues,itcanalso

affectthebottomline.”

RosemaryHaefnerVicePresidentofHumanResourcesCareerBuilder

TheLaborDepartmentestimatesitcancostonaverageone-thirdofanewhire’sannualsalary.

AccordingtoaSHRMstudy,itcouldcostuptofivetimesabadhire’sannualsalary.

Bothstudiessaythehigherupintheorganizationtheturnover&thelongertheyremain,thehigherthecost.

• Needtofillapositionquickly

• Justdidn’tworkout

• Didn’tresearchemployeeskillsenough

• Didn’tperformadequatereferencechecks

• Didn’tdohomeworkontherole

• Didn’trevisitthejobdescriptiontoanalyzehoweachcredential,skill,orpersonalqualityfitsthecompany

@JazzDotCo#JazzChats

Howdoes thishappen?

Basicguidelinesforbetterhires

@JazzDotCo#JazzChats

• Usedatatomakeinformeddecisions

• Leveragereferences

• Don’treuseinterviewquestionsfordifferenthires&differentroles

• Setclearexpectations

• Createapositiveandwellthought-outcandidateexperience• Remember– theycouldsayno!

ImportanceofaStrongCandidateExperience

@JazzDotCo#JazzChats

Employeeengagementbeginsduringrecruiting• Selecttherightpersontolaya

solidfoundationforengagementthroughouttheirtenure

• Keepjobdescriptionsstraightforwardandrealistic

• Makesuretheapplicant’scareergoalsandpassionsareinlinewiththeposition

• Determineifthecandidateisaculturalfit

Only30% ofemployeesdescribethemselvesas

engaged.

Source:Gallup

Theother70%areeitherneutralor“activelydisengaged”– willingtojumpshipatanytime

@JazzDotCo#JazzChats

Whyshouldyoucare?

@JazzDotCo#JazzChats

• Findthebesttalent

• Reducerecruitingtime&cost

• Businesscompetitiveadvantage

TipstoCreateaWinningInterviewProcess

@JazzDotCo#JazzChats

Tip1:Preparation• Comeupwithkeyquestions

Ø BehavioralØ Fact-basedØ HypotheticalØ Left-field

• Meetwithkeyleaderstodiscussrequiredskills/prioritiesmostimportantforsuccess

• Makelistofassessmentbenchmarks

@JazzDotCo#JazzChats

Tip2:Keeptoaschedule• Keeptime– butdon’trush

yourself

• Keepcandidatesupdatedontheirapplicationsotheystayinterested&engaged

• Setproperexpectationsoflengthofinterviewprocessandtimeofin-personinterviewswithcandidate

• Enforceeveryoneelsetonotrunovertimeallottedandbepunctual

@JazzDotCo#JazzChats

Tip3:Workasateam

@JazzDotCo#JazzChats

• Definearecruitingteam&assigneveryoneaclear,differentrole

• Havecommongoals,butdifferentwaysofgettingthese

• Set-upregularteamcheck-in’ssothateveryoneinvolvediskeptup-to-dateofwherecandidatesareintheconsiderationphase

• Letrecruitersknowexactlywhatyou’relookingfor

Tip4:Putyourselfintheirshoes• We’veallhadtointerviewforajob

withgoodandbadexperiences

• Keepapplicantexperiencefront&centeratalltimes

• Thinkaboutwhatisbeneficialfortheapplicantandyourbusiness

• Makethemfeelwelcomefromthemomenttheystepinthedoor

• Respecttheirtime

@JazzDotCo#JazzChats

Tip5:Usetechnologytoyouradvantage

@JazzDotCo#JazzChats

• Includecorporatevideosshowcasingcompanyculture

• Tryusingvideointerviewingforaddedflexibilityforallparties

• Useskillsassessmentstovetforpersonality&culturefit,andgeneraljobrequirements/knowledge

• Considerusinganapplicanttrackingsystem

Getorganized– getresults

Lastingthoughts

@JazzDotCo#JazzChats

• Candidatesareinterviewingyou,too!

• Youhavetocontactallapplicantsregardlessoftheresult

• Alwaysberefining&enhancingtheinterviewprocess– itshouldchangefrequentlyandneverbethesameformorethanonecandidate

AdditionalresourcesUpcomingWebinar• ProductDeepDive:BuildingaCandidatePipeline

AdditionalResources• Blog:KeepingtheInterviewonTrack,Part1 &Part2• Blog:8CreativeInterviewQuestionstoAskPotentialEmployees

• Blog:WhyBeingUnpreparedforanInterviewHurtsYouMoreThanYourInterviewee

@JazzDotCo#JazzChats

Thankyou!Questions?

MeganBerrySeniorMarketingManager

CassidyCoakleyInternationalRecruitmentSpecialist

/coakleycassidy

/megraeb

@JazzDotCo#JazzChats

LylaRozelleLifecycleMarketingManager

/lylarozelle