cqc/capg starquest has presentation 5apr11
DESCRIPTION
Presentation at the CQC/CAPG StarQuest meeting 5APR11, Long Beach, CATRANSCRIPT
![Page 1: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/1.jpg)
a simpler way to manage your P4P/CMS 5 Star quality program
wayne pan, mdhealthaccesssolutionsfoster city, california
![Page 2: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/2.jpg)
overview• who are the key players that need to be
involved in this process?
• how can you engage the players in an effective, systematic way?
• how can you measure performance and provide feedback?
• how can you engage patients?
![Page 3: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/3.jpg)
how are you going to coordinate all three stakeholders?
healthplans
![Page 4: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/4.jpg)
need a bidirectional messaging platform
![Page 5: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/5.jpg)
need a cost-effective way to communicate with patients
![Page 6: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/6.jpg)
need a way to consolidate all health plans into one platform
![Page 7: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/7.jpg)
NOT
![Page 8: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/8.jpg)
office manager’s view
![Page 9: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/9.jpg)
Senior
doctor
patients
![Page 10: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/10.jpg)
physician’s view
![Page 11: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/11.jpg)
Senior
doctor
patients
![Page 12: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/12.jpg)
doctor patient
![Page 13: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/13.jpg)
how can you affect changein the physician’s office?
![Page 14: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/14.jpg)
payer-provider collaborationis a team sport
![Page 15: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/15.jpg)
patient
![Page 16: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/16.jpg)
patient
front desk staff
![Page 17: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/17.jpg)
analog to digitalconverter
![Page 18: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/18.jpg)
analog to digitalconverter
eligibility check
MARY SMITH
1234567890
1121/1/2011
$5.00$10.00$25.00
![Page 19: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/19.jpg)
how to engage your team in quality improvement efforts?
![Page 20: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/20.jpg)
“put hot triggers in the path of motivated people”
BJ Fogg, PhDDirector, Persuasive Technology LabStanford University
![Page 21: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/21.jpg)
![Page 22: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/22.jpg)
![Page 23: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/23.jpg)
Triggers: Are people being triggered at the most appropriate time and in their workflow (path)? How can I improve the triggers? Conduct usability testing or A versus B comparisons to measure effectiveness.
Ability: Have I made it easy for people to act? How can I make it even simpler? Test prototypes to make sure they are simple enough to fit the user's level of ability. Conduct task performance testing to measure efficiency and identify factors affecting ability.
Motivation: Are people motivated to take action? How can I increase their motivation? Conduct user needs research to understand the reasons people take appropriate action.
![Page 24: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/24.jpg)
Introducing...
ACCESSEXPRESSQ
![Page 25: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/25.jpg)
ACCESSEXPRESSQ
Click here to registerfor a password or
request more information
Powered by Access ExpressQ-v5.0.#.0.1 Build 2011.04.04.00
![Page 26: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/26.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 27: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/27.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
![Page 28: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/28.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
IN T
HE PATH
![Page 29: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/29.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
![Page 30: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/30.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
![Page 31: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/31.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
![Page 32: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/32.jpg)
BLUE SHIELD OF CA
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
SMITH, MARY
8/15/1945
1234567890
MAMMOGRAPHY, CRC, CARDIO CARE,DIABETES CARE, HYPERTENSION,
GLAUCOMA, MED MONITOR, FLU VAC,PNEUMO VAC, DEXA, OSTEOPOROSIS,
RHEUM, COPD
![Page 33: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/33.jpg)
BLUE SHIELD OF CA
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
SMITH, MARY
8/15/1945
1234567890
MAMMOGRAPHY, CRC, CARDIO CARE,DIABETES CARE, HYPERTENSION,
GLAUCOMA, MED MONITOR, FLU VAC,PNEUMO VAC, DEXA, OSTEOPOROSIS,
RHEUM, COPD
HOT TRIG
GER
![Page 34: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/34.jpg)
BLUE SHIELD OF CA
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
SMITH, MARY
8/15/1945
1234567890
MAMMOGRAPHY, CRC, CARDIO CARE,DIABETES CARE, HYPERTENSION,
GLAUCOMA, MED MONITOR, FLU VAC,PNEUMO VAC, DEXA, OSTEOPOROSIS,
RHEUM, COPD
![Page 35: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/35.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
BLUE SHIELD OF CA
![Page 36: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/36.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 37: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/37.jpg)
digital to analog converter module
![Page 38: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/38.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 39: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/39.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
MOTIV
ATION
![Page 40: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/40.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 41: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/41.jpg)
![Page 42: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/42.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 43: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/43.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 44: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/44.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 45: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/45.jpg)
Description ofmeasure
![Page 46: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/46.jpg)
Capability forphysician officeentry
![Page 47: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/47.jpg)
Capability forphysician officeentry
ABILIT
Y
![Page 48: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/48.jpg)
ACCESSEXPRESSQ New Message (3)New Eligibility Response
![Page 49: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/49.jpg)
![Page 50: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/50.jpg)
![Page 51: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/51.jpg)
Ascender HCC module
![Page 52: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/52.jpg)
how can you affect changein the physician’s office?
![Page 53: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/53.jpg)
engage your team in quality improvement efforts
![Page 54: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/54.jpg)
“put hot triggers in the path of motivated people”
BJ Fogg, PhDDirector, Persuasive Technology LabStanford University
![Page 55: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/55.jpg)
![Page 56: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/56.jpg)
?
![Page 57: CQC/CAPG StarQuest HAS Presentation 5APR11](https://reader034.vdocuments.mx/reader034/viewer/2022042816/55936a9c1a28ab15748b4649/html5/thumbnails/57.jpg)
thankyou