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Consulting & Professional Services Department HABĠBE YÜKSEL / SAP Support Center Manager ÇÖZÜMEVİ CONSULTING Professional Services “Projects that make you smile”

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Cozumevi Consulting Support Services Presentation

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Page 1: Cozumevi Ve Destek TanıTıMı En

Consulting & Professional Services Department

HABĠBE YÜKSEL / SAP Support Center Manager

ÇÖZÜMEVİ CONSULTING

Professional Services

“Projects that make you smile”

Page 2: Cozumevi Ve Destek TanıTıMı En

1. COZUMEVI Consulting

1.1. Company Profile

1.2. Service Portfolio

2. COZUMEVI Consulting; More than 13 years

2.1. Organizational Chart

2.2. SAP Support Team - Sources

3. SAP Support; “COZUMEVI” Methodology

3.1. Enterprise Support Methodology

3.2. “Projects that make you smile” ve Success Stories

4. Sectors & Knowledge

4.1. New SAP Projects

4.2. SAP Support Services

5. Summary

Agenda

Aydın Kaya (Kumkaya Makina)

Page 3: Cozumevi Ve Destek TanıTıMı En

1.1. Company Profile – COZUMEVI

Company: SAP Gold Channel Partner

Faundation: 1997; One of the oldest SAP partner in Turkey

Succeses: “Best customer success stories on new sectors– 2007”

Scope: 35 Contries; Strong multinational knowledge on SAP

Employees : More than 70 consultant

Projects : Completed more than 100 SAP project in 13 years

SAP AG has approved:

“Cozumevi - SAP Law Solution” ; “Çözümevi -SAP Engineering & Costruction Solution”

Partnership : Partnership with HP, IBM, Motorola, etc.

Differance : High Quality and High Experience

Page 4: Cozumevi Ve Destek TanıTıMı En

1.2. Service Portfolio

SAP License

All Industries/ From SME to Large-Enterprise Companies

SAP Consulting & Support Services

SAP R/3 Module Consulting

SAP Basis and Development Services (ABAP, C#, .NET, Java)

SAP Upgrade Services

SAP QA services

Integration Services

Palm, Barcode, RF-ID

Primavera, MS Project Integrations

Weighbridge Integrations

Plant Automations

IPTV Integrations

Page 5: Cozumevi Ve Destek TanıTıMı En

1. COZUMEVI Consulting

1.1. Company Profile

1.2. Service Portfolio

2. COZUMEVI Consulting; More than 13 years

2.1. Organizational Chart

2.2. SAP Support Team - Sources

3. SAP Support; “COZUMEVI” Methodology

3.1. Enterprise Support Methodology

3.2. “Projects that make you smile” ve Success Stories

4. Sectors & Knowledge

4.1. New SAP Projects

4.2. SAP Support Services

5. Summary

Gündem

Sevim Öztaşkın(Çapa Medikal)

Page 6: Cozumevi Ve Destek TanıTıMı En

General Manager

(Hakan Çolak)

Sales & Marketing Manager

(Ece GökĢen)

Consulting / Professional

Services Manager

(Gürkan Engin)

Support Team

Other Staff

(Tolga Akcelep)

Project Managers

SAP ABAP/JAVA Team SAP Basis Team Business Consultants

R&D Manager

(Kerem Koseoglu)

Support Center Manager

(Habibe Yüksel)

2.1 Organizational Chart

Page 7: Cozumevi Ve Destek TanıTıMı En

1. COZUMEVI Consulting

1.1. Company Profile

1.2. Service Portfolio

2. COZUMEVI Consulting; More than 13 years

2.1. Organizational Chart

2.2. SAP Support Team - Sources

3. SAP Support; “COZUMEVI” Methodology

3.1. Enterprise Support Methodology

3.2. “Projects that make you smile” ve Success Stories

4. Sectors & Knowledge

4.1. New SAP Projects

4.2. SAP Support Services

5. Summary

Agenda

Muhsin Ünal (İlci İnşaat)

Page 8: Cozumevi Ve Destek TanıTıMı En

3.1. Enterprise Support Methodology

Web Based Ticket System (support.cozumevi.com )

Cozumevi Ticketing System for support services

SAP Solution Manager (SOLMAN)

SAP Standard Solution for support services

E-mail

[email protected]

“7x24 hours”

Emergency Call on 7x24

Page 9: Cozumevi Ve Destek TanıTıMı En

COZUMEVI Consulting Ticketing System

© SAP 2008 / Page 9

Page 10: Cozumevi Ve Destek TanıTıMı En

COZUMEVI Consulting Ticketing System

© SAP 2008 / Page 10

Page 11: Cozumevi Ve Destek TanıTıMı En

COZUMEVI Consulting Ticketing System

© SAP 2008 / Page 11

Page 12: Cozumevi Ve Destek TanıTıMı En

Some of SAP Enterprise Support Project

Sanofi Aventis – SAP Support Center

Cognis - SAP Support Center

Carsberg - SAP Support Center

COZUMEVI SAP ENTERPRISE SUPPORT TEAM

Best Quality & Customer Satisfaction……

Page 13: Cozumevi Ve Destek TanıTıMı En

3.2. Sanofi-Aventis Success Story

“Projects that make you smile”

Sanofi-Aventis COZUMEVI Support Team

“SAP Multicountry Knowledge Center”

For the years 2008-2009-2010; Best support team performance

Location : Sanofi-Aventis Office, Levent /Ġstanbul

Tam Zamanlı (Full Time)

Number of contries for SAP Support Team: 32

Polonya, Ukraine, Estonia, Lithuania, Latvia, UK, Greece, Russia, Finland,

Norway, Sweden, Switzerland, Turkey, Portugal, Belgium, Holland, Morocco,

Algeria, Czech, Serbia, Slovenia, Rumania, Greek Cypriot, Ġreland, Croatia,

Austria, Denmark, Slovakia, Hungary, etc.

Service Scope: SAP Financial and Logistic Modules

Page 14: Cozumevi Ve Destek TanıTıMı En

3.2. COGNIS Success Story

“Projects that make you smile”

COGNIS - COZUMEVI Support Team

“Cozumevi Enterprise Support Team -CEST”

Location : Remote & Onsite

Cozumevi Office, Kozyatağı-Ġstanbul

Cognis Office, Gebze

Service Scope : All SAP Modules

Financial ve Logistic Modules

Page 15: Cozumevi Ve Destek TanıTıMı En

3.2. CARLSBERG Başarı Hikayesi

“Projects that make you smile”

CARLSBERG COZUMEVI Support Team

“ Cozumevi Enterprise Support Team -CEST”

Location : Remote & / Onsite

Cozumevi Office, Kozyatağı-Ġstanbul

Carlsberg Office, Ġzmir

Service Scope : All SAP Modules

Financial and Logistic Modules

Page 16: Cozumevi Ve Destek TanıTıMı En

3.2. “Projects that mek you smile”

Sanofi-Aventis - Success Story Movie

Page 17: Cozumevi Ve Destek TanıTıMı En

3.2. Other Multinational Customers

“Projects that make you smile”

Page 18: Cozumevi Ve Destek TanıTıMı En

3.2. “Projects that make you smile”

Henkel - Success Story Movie

Page 19: Cozumevi Ve Destek TanıTıMı En

1. COZUMEVI Consulting

1.1. Company Profile

1.2. Service Portfolio

2. COZUMEVI Consulting; More than 13 years

2.1. Organizational Chart

2.2. SAP Support Team - Sources

3. SAP Support; “COZUMEVI” Methodology

3.1. Enterprise Support Methodology

3.2. “Projects that make you smile” ve Success Stories

4. Sectors & Knowledge

4.1. New SAP Projects

4.2. SAP Support Services

5. Summary

Gündem

Levent Doruk; Alparslan Eryiğit (Rönesans Inşaat)

Page 20: Cozumevi Ve Destek TanıTıMı En

4.1. SAP Projects

Medical

Contruction

Cement

Steel / Pipe / Cable

Professional Services / Law

Chemistry

Food & Beverage

White Machines / Electronics

and others...

[email protected]

Page 21: Cozumevi Ve Destek TanıTıMı En

4.1. SAP Projects

“Projects that make you smile”

Page 22: Cozumevi Ve Destek TanıTıMı En

4.2. SAP Support Services

Integrations

Online Support Services

Outsource Services

Roll-Out Projects

Add-Ons

SAP Upgrade

SAP - New Dimensions

SAP QA (Quality Assurance) Service

[email protected]

Page 23: Cozumevi Ve Destek TanıTıMı En

4.2. Some of Other Customers

“Projects that make you smile”

Page 24: Cozumevi Ve Destek TanıTıMı En

4.2. Ve Diğer Değerli Yerel Müşterilerimiz

Nuh Cement - Success Story Movie

Page 25: Cozumevi Ve Destek TanıTıMı En

5. Summary

“Truly speaking; Cozumevi is the best choice !..”

Bülent Gürsoy – NOKSEL SAP IT Manager

“We prefer to work with Cozumevi consultants. They are specialist, conscientious and selfless.”

Erol Nalçacı - EczacıbaĢı Zentiva- IT Manager

“I think that Cozumevi consulting is the best SAP consulting firm in Turkey…”

ġenol GÜLER - KUNT Elektronik Ve Tic. A.ġ. – IT Manager

Page 26: Cozumevi Ve Destek TanıTıMı En

© SAP 2008 / Page 26

Projects that make you smile!

Cozumevi Consulting

“Serious Business, Ingenious Solutions”www.cozumevi.com

Address : Halk Sok. Golden Plaza B-Blok Kat:7 KOZYATAĞI –ĠSTANBUL

Phone : +90 216 467 14 58

Fax : +90 216 467 14 59

[email protected]

Copyright 2010 Çözümevi - All Rights Reserved – Tüm Hakları Saklıdır