SUBMITTED BY:-HARSHITA RATHOREB.A. SEM VI80031

SUMMER TRANNING AT COX & KINGS INDIA LTD.

FLOW OF PRESENTATION

INTRODUCTION COMPANY PROFILE ORGANIZATIONAL CHART PRINCIPAL SERVICES HOLIDAYS OFFERED

BHARAT DEKHO DUNIYA DEKHO FLEXIHOLS

INBOUND TOURISM OUTBOUND TOURISM FOREX C & K ADVANTAGE JOBS DONE MY EXPERIENCE REFRENCES

INTRODUCTION

I HARSHITA RATHORE felt to be a part of INTERNATIONAL COLLEGE FOR GIRLS (ICG), Jaipur. I did my summer training in COX & KINGS (I) ltd. civil lines, Jaipur in travel and tourism Sector Company under the brand name “COX & KINGS”.

The company has 12 branch sales offices in India located in Mumbai, New Delhi, Chennai, Kolkata, Bangalore, Hyderabad, Ahmedabad, Jaipur, Kochi, Pune and Goa.

It has appointed over 100 franchisees across 20 states covering 70 cities. The company’s extensive network of 185 GSAs and PSAs covering all major towns and cities of India enhances its reach.

COMPANY PROFILE

Cox & Kings is amongst the largest players with its range of specialist options. Innovative packaging, pricing and marketing have been the hallmarks of its success over the years.

Among its many products are Leisure Travel- Domestic (Bharat Dekho), Inbound & International, Corporate Travel, MICE, Trade Fairs, Visa Processing and Foreign Exchange.

The Outbound Tours is segregated into Duniya Dekho (escorted tours), FlexiHols (customized tours), Luxury Escapades (unique & luxurious travel) & NRI (catering to Indians across the world).

Today, Cox & Kings is a premium brand in all travel related services in the Indian subcontinent, employing over 800 trained professionals.

ORGANIZATIONAL CHART

THE PRINCIPAL SERVICES OFFERD BY THE COMPANY

◊ Destination Management ◊ Outbound Tourism ◊ Business Travel ◊ Incentive & Conference Solutions ◊ Domestic Holidays ◊ NRI ◊ Trade Fairs ◊ Foreign Exchange ◊ Insurance ◊ Student Business

HOLIDAYS OFFERED BY THE COMPANY

BHARAT DEKHO HOLIDAYS

DUNIYA DEKHO GROUP HOLIDAYS

FLEXIHOLS INDIVIDUAL HOLIDAYS

BHARAT DEKHO

Group Holidays

Individual Holidays Romantic Getaways

Bharat Deko 2010

Kashmir, Himachal, Leh, Uttarakhand

Himachal, Rajasthan, Sikkim, Kerala

Kashmir, Himachal, Uttarakhand, Rajasthan, Nepal

Agra, Bhutan, Goa, Kerala, Lakshadweep, Mussoorie

DUNIYA DEKHO

USA – 2011 Australia New Zealand

EuropeFar East

Exotic

New York, Washington D.C., San Francisco, Las Vegas, Los Angeles

Melbourne, Sydney Gold Coast, Cairns, Port Stephens, Auckland

U.k ,Switzerland, Germany, France, Italy, Belgium

Thailand, Malaysia, Singapore, Honkong, Kuala Lumpur, Bali,

Dubai, China, Sri Lanka, Mauritius, Jordan, Russia, South Africa

FLEXIHOLS

Europe Far east Aus-Nzea

Africa IslandsAmericas

Great Britain, Ireland, France, Switzerland, Italy, Austria, Germany, Netherlands,

Thailand, Singapore, Malaysia, Hong Kong, China, Japan, Korea, Philippines

Australia, New Zealand,

South Africa, Kenya, Tanzania

Maturités, Maldives, Seychelles, Sri Lanka

USA, Canada, South America

INBOUND TOURISM

Inbound Travel business promotes India as a tourist destination.

The company caters primarily to the high-end segment of the inbound market and conducts a range of group and individual tours throughout India for its clients from across the world.

This segment is growing at close to 25 per cent.

OUTBOUND TOURISM

Cox & Kings began a full-fledged in house tour operating activity by designing its own brochure product under exclusive arrangements with direct suppliers and local agents across the globe.

Cox & Kings has been undertaking path-breaking initiatives to reach out to the travelers through innovative products. These include:'Duniya Dekho' Luxury Escapes Business TravelIncentive & conference solutionsFlexiHols individual group tours

FOREIGN EXCHANGE

  Cox & Kings is amongst the leading retail forex dealers in the country. We were one of the first travel companies to be granted the license as the Authorized Dealer - Category II under the new licensing regime.

Cox & Kings has a full-fledged money changing division in Cox & Kings Offices servicing the needs of the corporate traveler and the leisure travel clients. A strong distributor of American Express Traveler's Cheques, Cox & Kings has been awarded 'Top Performer' for several years. 

THE COX & KING’S ADVANTAGE

Best Brand for over 250 years and been operational non-stop since 1758. One Stop Travel Fulfillment Center (Online as well as Offline Fulfillment) for all Travel Related Services including a range of third party products Integrated Information Technology Platform to offer centralized reservation systems for all business units Excellent Supplier Contracting Terms & Capabilities Strong online Presence Timely & Accurate MIS Knowledgeable Staff Support via BPO & Call Centers Innovative Products Design and Creative Marketing Global Shareholder of Radius

JOBS DONE

Visa processing services I worked in visa processing services, where I understood the necessity

of travel documents and regulations and the significance of the different types of travel documents and for what purpose they are required.

Under this department I also learnt how to fill visa application forms for various destinations.

  Duniya Dekho The company design and market escorted tours to group travelers

under one of our flagship brand “Duniya Dekho”. These are ready made packages where a group of travelers is escorted by a tour manager. The customer chooses a specific tour from the array of choices offered to suit his budget and preferences.

In This department that is where I learnt how to handle quires of clients under the guidance of Miss Hemlata. This was the most crucial part of my entire training period.

  

Itinerary preparation This department was domestic that is, ‘Bharat Dekho’ section. In this section I was taught how itineraries are prepared, we worked on north east destinations (Gangtok – Pelling – Darjeeling). Tele-marketing Telemarketing is marketing conducted over the telephone. Most telemarketing calls are "cold calls," meaning the recipient of the call has not requested that the telemarketer contact them. Telemarketing is one of the most controversial types of marketing. The purpose of telemarketing is to make a sale. Sometimes telemarketers have personal information when they call a customer, knowing the person has purchased products similar or related to theirs from other vendors or outlets.I was given a list of more than hundred clients to make calls.

MY EXPERIENCE

Working as a summer trainee at Cox & Kings was a wonderful experience, it gave me immense understanding about how companies are making business through various ways.The various departments under which I worked are

BHARAT DEKHO, the person who trained me was Miss Jhanvi Rathore.DUNIYA DEKHO, this department was undertaken by Mrs. Minaxi Joshi and Miss Hemlata Methwani. The other department which I worked in was Operations, under Sir Ishwar Das.

It is my pleasant duty to express my special thanks to Mr. Ishwar Das and Miss Jhanvi Rathore for their encouragement throughout my project and their guidance during the compilation of work.

REFRENCES

TRANNING

INTERNET

www.coxandkings.comwww.google.comBOOKS BROCHURES

THANKYOU