a

protecting our guests & employees

SUMMER 2020

COVID-19

a

aOur valuesAt The Original Tour we passionately believe in daringly original experiences. Those that stimulate the mind, make your heart race and leave you feeling deeply connected to a city and its people.

Our guests always come first. To keep delighting you with remarkable experiences, we have introduced a number of health and safety measures, reducing the risk of contact with COVID-19.

This guide will answer your questions about how to prepare in advance for your tour, what social distancing measures are in place and what cleaning and hygiene procedures we have implemented.

a

Book tickets online before arrival, where possible.

Before leaving home, please check our website and social media pages for the latest information.

Although our buses are open-top we still ask that you bring a suitable face mask / covering when coming on board.

Anyone displaying any symptoms of COVID-19 will not be able to board our buses. Our friendly customer service team will be available should you need to reschedule your booking if this happens.

Before you arrive

a

Keep an eye out for signage around our departure points and on board.

Our employees will be undergoing daily non-invasive temperature checks, however we may also require our guests to participate in such checks as a condition of entry. Any person who is displaying a high temperature associated with fever will not be permitted on board. Please contact our customer service team should you have any concerns.We have introduced social distancing

measures at our departure points. Our queueing areas are clearly marked with spacing in line with government guidelines. A member of staff will be present at each bus stop to ensure social distancing.

AT THE BUS STOP

a

on board our buses

Following government guidelines our seats will be clearly marked to adhere to social distancing regulations.

We ask that any transactions that must occur are made using a contactless bank card, rather than cash.

We have reduced the number of passengers allowed on our buses, to ensure safe social distancing on board and at all of our bus stops.

We have installed new hygiene screens on board many of our buses to help physically separate guests from drivers.

We encourage guests to bring their own headphones (3mm jack) for our multilingual commentary tours. Headphones will also be available from the driver. Please remember to take them with you to reuse.

We will be carrying out an extensive cleaning routine throughout the day, which will include all touch points such as hand rails, windows, doors and seating.

We have installed hand sanitiser dispensers at the entrance to all of our buses for our passengers to use as they board and disembark.

All employees are issued with PPE, which may include face masks, face shields, disposable gloves, and hand sanitiser, in order to protect themselves and our guests.

In addition to our employees, we kindly request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.

a

disinfecting and hygiene

aaa

Travel with confidenceWe hope these new health and safety measures provide you with confidence and eagerness to (re)discover London on board our buses.

Whilst every effort is being taken to protect the safety and wellbeing of our guests, we do ask that each of our employees and passengers also take personal responsibility for their safety, and the safety of those around them.

We thank you for your understanding and we are looking forward to welcoming you aboard our buses.