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Approved by The School Board on September 28th, 2016
QF-AQAC-03.02A
برنامج بكالوريوس التمريض-مخطط المادة الدراسية
The University of Jordan
Accreditation & Quality Assurance Center
Course Syllabus
Course Name: Concepts of Therapeutic
Communication
Course Number: 0711201
The University of Jordan Course Syllabus Accreditation and Quality Assurance Center
1 Approved by The School Board on September 28th, 2016
QF-AQAC-03.02A
برنامج بكالوريوس التمريض-مخطط المادة الدراسية
SCHOOL OF NURSING
COURSE SYLLABUS
DEPARTMENT: Community Health Nursing DEPARTMENT
[FIRST SEMESTER 2019/2020]
THE MISSION OF THE UNIVERSITY OF JORDAN
Providing students with fulfilling learning experiences, conducting knowledge-producing research,
and building firm societal ties, within an environment conducive to creativity, innovation, and
entrepreneurship; making efficient use of resources and forging fruitful partnerships.
THE VISION OF THE SCHOOL OF NURSING
To be a leading, global school in the areas of nursing education, research, and community service.
THE MISSION OF THE SCHOOL OF NURSING
The School of Nursing dedicates itself to improve health and wellbeing of society through preparing
professional nurses to provide quality nursing care, conduct research and provide community service.
The school provides a model learning environment that encourages life-long learning, innovation, and
professional and personal development.
SCHOOL OF NURSING’S CORE VALUES
Our values are derived from the Islamic Arabic heritage and the nursing profession which include:
integrity, equality, and justice; transparency and accountability; innovation and excellence;
leadership and teamwork; discipline; response; and most importantly caring.
The University of Jordan Course Syllabus Accreditation and Quality Assurance Center
2 Approved by The School Board on September 28th, 2016
QF-AQAC-03.02A
برنامج بكالوريوس التمريض-مخطط المادة الدراسية
1 Course title Concepts of Therapeutic communication
2 Course number 0711201
3 Credit hours (theory, practical) 3 Credit Hours
Contact hours (theory, practical) 3 hours
4. Class room School of Nursing
5. Prerequisites/co-requisites None
6. Program title B.Sc. in Nursing
7. Program code -
8. Awarding institution The University of Jordan
9. School School of Nursing
10. Department Community Health Nursing
11. Level of course Second Year
12. Year of study and semester(s) 1st semester 2019/2020
13. Final Qualification B.Sc.
14. Other department(s) involved in teaching the course
-
15. Language of Instruction English
16. Date of production/revision 19/9/2019
16. Course Coordinator:
Faculty Member: Lily marmash Office Hours: Sunday (10am -12 MD) Office Location and Tel: School of Nursing, 3rd Floor. 23153 Email and Website: Email: [email protected] Academic website: http://eacademic.ju.edu.marmash-l E-Learning website: https://elearning.ju.edu.jo/
17. Other instructors:
Faculty Member: Abeer Shaheen, PhD, RN Office Hours: Sunday (10am -12 MD) Office Location and Tel: School of Nursing, 3rd Floor. 23164 Email and Website: Email: [email protected] Academic website: http://eacademic.ju.edu.jo/abeer.shaheen E-Learning website: https://elearning.ju.edu.jo/
18. Course Description:
This course focuses on communication principles and strategies that enable nursing students to interact
therapeutically with clients in different clinical settings. The course provides a variety of methods to
The University of Jordan Course Syllabus Accreditation and Quality Assurance Center
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QF-AQAC-03.02A
برنامج بكالوريوس التمريض-مخطط المادة الدراسية
interact more effectively with clients, families, and professional colleagues. The psychosocial aspect of
illness and health will also be addressed. The student will also learn principles of critical thinking and
professionalism in nursing, and will be introduced to the career of nursing and its major concepts.
19. Course aims and outcomes: A- Aims: B- Intended Learning Outcomes (ILOs): Upon successful completion of this course, students will be able to…
Program Intended Learning Outcomes (ILOs)
PILO 1: Demonstrate competency in performing and providing the role of a professional nurse in quality care provision for individuals, families, and groups.
Specific Course ILO/ILOs 1.1 Analyze the elements of the communication process
1.2 Discuss proper nonverbal communication skills for the
healthcare professional
1.3 Discuss proper verbal communication skills for the
healthcare professional
1.4 Develop skills for listening and paraphrasing
1.5 Demonstrate the methods of questioning the patient
1.6 Develop effective interviewing skills
Relevant Competency (JNC) - Quality improvement
- Client-centered care
- Professional communication, collaboration and consultation
Teaching/Learning Methodology Direct Instruction
Evaluation Methods Written exams
PILO 2: Apply principles of effective communication with peers, individuals, families, groups, and health care team.
Specific Course ILO/ILOs 2.1 Analyze the elements of the communication process
2.2 Discuss proper nonverbal communication skills for the
healthcare professional
2.3 Discuss proper verbal communication skills for the
healthcare professional
2.4 Develop skills for listening and paraphrasing
2.5 Explain why providing empathy and understanding to
the patient is so important
2.6 Demonstrate the methods of questioning the patient
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برنامج بكالوريوس التمريض-مخطط المادة الدراسية
2.7 Identify the benefits of effective professional
communication and behavior
2.8 Discuss effective therapeutic communication skills
2.9 Explain roadblocks to therapeutic communication
2.10 Discuss strategies for effectively working with
patients who may be angry or anxious
2.11 build strategies for effective communication with
other members of the healthcare team
2.12 Develop effective interviewing skills
2.13 Discuss the legal restrictions and ethical issues
associated with the patient communication.
2.14 Discuss the most recent evidenced based articles
related to communication skills with patient. Relevant Competency (JNC) - Professional communication, collaboration and consultation.
- Ethical and accountable practice. Teaching/Learning Methodology Direct Instruction
Evaluation Methods Written exams
PILO 3: Utilize critical thinking and problem solving in planning and implementing nursing care for individuals, families, and groups.
Specific Course ILO/ILOs 3.1 Analyze the elements of the communication process
3.2 Discuss proper nonverbal communication skills for the
healthcare professional
3.3 Discuss proper verbal communication skills for the healthcare
professional
3.4 Discuss effective therapeutic communication skills
3.5 Discuss strategies for effectively working with patients who may
be angry or anxious
3.6 Discuss the legal restrictions and ethical issues associated with
the patient communication.
Discuss the most recent evidenced based articles related to
communication skills with patient.
Relevant Competency (JNC) - Quality improvement
- Client-centered care
- Professional communication, collaboration and consultation.
Ethical and accountable practice.
The University of Jordan Course Syllabus Accreditation and Quality Assurance Center
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QF-AQAC-03.02A
برنامج بكالوريوس التمريض-مخطط المادة الدراسية
Teaching/Learning Methodology Direct Instruction
Evaluation Methods Written exams
PILO 4: Apply professional standards, values, and behaviours in providing nursing care for individuals, families, and groups.
Specific Course ILO/ILOs 4.1 Discuss the legal restrictions and ethical issues associated with
the patient communication.
4.2 Explain why providing empathy and understanding to the patient
is so important
4.3 Identify the benefits of effective professional communication
and behavior
4.4 Discuss effective therapeutic communication skills
4.5 Explain roadblocks to therapeutic communication
4.6 Discuss strategies for effectively working with patients who may
be angry or anxious Relevant Competency (JNC) - Quality improvement
- Client-centered care
- Ethical and accountable practice
- Professional communication, collaboration and consultation.
Teaching/Learning Methodology Direct Instruction
Evaluation Methods Written exams
PILO 5: Demonstrate safety measures to protect self, individuals, families, and groups.
Specific Course ILO/ILOs 5.1 Analyze the elements of the communication process
5.2 Discuss proper nonverbal communication skills for the
healthcare professional
5.3 Discuss proper verbal communication skills for the healthcare
professional
5.4 Develop skills for listening and paraphrasing
5.5 Demonstrate the methods of questioning the patient
5.6 Develop effective interviewing skills
5.7 Discuss the legal restrictions and ethical issues associated with
the patient communication.
Relevant Competency (JNC) - Quality improvement
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برنامج بكالوريوس التمريض-مخطط المادة الدراسية
20. Topic Outline and Schedule:
Topic Week Instructor Achieved ILOs
Evaluation Methods for ILOs
Reference Reading and Activities
Caring, Comforting, Communicating 1 Dr.lily Dr. Abeer
3.1, 5.1, 2.14, 3.7, 7.1
Exam and assignment
Kozier
(394-426)
- Client-centered care
- Ethical and accountable practice
- Professional communication, collaboration and consultation.
Teaching/Learning Methodology Direct Instruction
Evaluation Methods Written exams
PILO 6: Translate organizational, leadership, interprofessional collaboration, and management concepts into nursing care for individuals, families, and groups.
Specific Course ILO/ILOs
Relevant Competency (JNC) - Quality improvement
- Client-centered care
- Ethical and accountable practice
- Professional communication, collaboration and consultation.
Teaching/Learning Methodology Direct Instruction
Evaluation Methods Written exams
PILO 7: Utilize evidence based practice in providing care for individuals, families, and groups.
Specific Course ILO/ILOs Discuss the most recent evidenced based articles related to
communication skills with patient.
Relevant Competency (JNC) - Evidence-based practice
- Ethical and accountable practice
- Professional communication, collaboration and consultation.
Teaching/Learning Methodology Direct Instruction
Evaluation Methods Written exams
The University of Jordan Course Syllabus Accreditation and Quality Assurance Center
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QF-AQAC-03.02A
برنامج بكالوريوس التمريض-مخطط المادة الدراسية
Principles of communication
Therapeutic Communication,
definition,
The Five Steps of the
Communication Process
2 Dr.lily Dr. Abeer
1.1, 2.1, 3.1, 5.1, 2.14, 3.7, 7.1
Exam and assignment
Chapter
(1)
Self-concept, intrapersonal
communication, JOARI
windows, self -awareness,
positive self-talk, interpersonal
communication, therapeutic
communication.
Nonverbal Communication
Gestures, Facial Expressions, Gaze
Patterns, Personal Space Proper
Interpretation of Nonverbal
Communication, Congruency with
Verbal Messages
3 Dr.lily Dr. Abeer
1.2, 2.2, 3.2, 5.2, 2.14, 3.7, 7.1
Exam and assignment
Chapter
(2)
Verbal Communication
Definition, The Purposes of Using
Clear Language for Effective
Verbal, Communication, Content
and Word Choice, Tone,
Emphasis, Small Talk
3 Dr.lily Dr. Abeer
1.3, 2.3, 3.3, 5.3, 2.14, 3.7, 7.1
Exam and assignment
Verbal Communication
Developing Skills for Listening
and Paraphrasing What the Patient
Says
4th week
Dr.lily Dr. Abeer
1.4, 2.4, 5.4, 2.14, 3.7, 7.1
Exam and assignment
Chapter
(3) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Building of Rapport— Human
Connection
Focusing on the Patient and
Keeping the Patient Talking
5th week
Dr.lily Dr. Abeer
2.5, 4.2, 2.14, 3.7, 7.1
Exam and assignment
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برنامج بكالوريوس التمريض-مخطط المادة الدراسية
Providing Empathy and
Understanding to the Patient The
Differences between Empathy and
Sympathy
12. 13.
14. Chapter
(3)
Verbal Communication
Questioning the Patient: Open-
ended Questions, Closed
Questions, Multiple Choice
Questions
Some Do’s and Don’ts of Verbal
Communication
6th week
Dr.lily Dr. Abeer
1.5, 2.6, 5.5, 2.14, 3.7, 7.1
Exam and assignment
Professional Communication
and Behaviour
Essential Interpersonal Skills for
the Healthcare Professional:
Tactfulness and Diplomacy,
Courtesy and Respect, Empathy,
Genuineness, Appropriate Self-
Disclosure, Assertiveness versus
Aggressiveness
7th week
Dr.lily Dr. Abeer
2.7, 4.3, 2.14, 3.7, 7.1
Exam and assignment
Chapter
(4)
Effective Therapeutic
Communication Skills and
Strategies
Silent, Nonjudgmental, Showing
Acceptance, Giving Recognition,
Offering of Yourself, Giving the
Patient the Opening, Leading the
Discussion, Making Observations,
Encouraging Communication,
Paraphrasing
8th week
Dr.lily Dr. Abeer
2.8, 3.4, 4.4, 2.14, 3.7, 7.1
Exam and assignment
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برنامج بكالوريوس التمريض-مخطط المادة الدراسية
Roadblocks to Therapeutic
Communication Providing Easy
Reassurance, Minimizing the
Patient’s Feelings,
Approving/Disapproving,
Agreeing/Disagreeing, Giving
Your Own Advice, Becoming
Defensive,
9th week
Dr.lily Dr. Abeer
2.9, 4.5, 2.14, 3.7, 7.1
Exam and assignment
Chapter
(4)
Roadblocks to Therapeutic
Communication
Ineffective Coping Behaviours (
defense mechanisms)
10th week
Dr.lily Dr. Abeer
2.9, 4.5, 2.14, 3.7, 7.1
Exam and assignment
Roadblocks to Therapeutic
Communication/ Patient’s
Behavior
Angry Patients Anxious Patients
11th week
Dr.lily Dr. Abeer
2.10, 3.5, 4.6, 2.14, 3.7, 7.1
Exam and assignment
Communication with Other
Members of the Healthcare
Team—Your Colleagues: an
Appropriate Means of
Communication with Co-Workers,
Assertive, not Aggressive, an
Appropriate Time and Place for
Important Communication
12th week
Dr.lily Dr. Abeer
2.11, 6.1, 2.14, 3.7, 7.1
Exam and assignment
Communication contribute to
trust and mistrust
Dr.lily Dr. Abeer
2.11, 6.1, 2.14, 3.7, 7.1
Exam and assignment
Kozier
(394-426)
Interviewing Techniques: The
Interviewee, The Setting, Types of
Questions, The HCP-centered
13th week
Dr.lily Dr. Abeer
2.12, 2.13, 3.6, 4.1, 5.6, 5.7, 2.14, 3.7, 7.1
Exam and assignment
Chapter
(5)
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Interview versus the Patient-
centered
Interviewing Techniques: The
Interview, Interviewing
Guidelines, Pinpointing the Chief
Complaint or Present Illness
Dr.lily Dr. Abeer
2.12, 2.13, 3.6, 4.1, 5.6, 5.7, 2.14, 3.7, 7.1
Exam and assignment
Chapter
(5)
Interviewing Techniques
Interviewing Children and
Adolescents
Dr.lily Dr. Abeer
2.12, 2.13, 3.6, 4.1, 5.6, 5.7, 2.14, 3.7, 7.1
Exam and assignment
Adapting Communication to a
Patient’s Ability to Understand
14th Chapter 6
Communication of bad news
21. Learning Methods and Assignments:
Development of ILOs is promoted through the following teaching and learning methods: (Choose from table below) Interactive Learning
Learning Methodologies:
Instructional Methods Learning Activities (Examples)
Direct Instruction Structured lectures
Indirect Instruction Evidence-based articles
Literature searches and reviews
Interactive Instruction Discussion, role- play assignment
22. Evaluation Methods and Course Requirements:
Opportunities to demonstrate achievement of the ILOs are provided through the following assessment methods and requirements:
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برنامج بكالوريوس التمريض-مخطط المادة الدراسية
Evaluation Methods
Exams Assigned Points
Midterm 30%
Quiz 10%
Assignment 10%
Final Exam: (Semester week according to the university regulations) 50%
Total 100%
23. Course Policies:
A- Attendance policies:
Students must attend all classes of this course.
Any student with absence of 15% of the classes of any course, will not be allowed to sit for the final exam and will be given the university zero (F grade) in this course.
In the case (b) above, if a student submits an official sick report authenticated by university clinic or an accepted excuse by the Dean of his/her faculty, the student will be considered as withdrawn from the course, and a "W" will be shown in the transcript for this course.
Students are not allowed to come late to classes. Any student coming late will not be allowed to attend the class and he/she will be marked absent.
B- Absences from exams and handing in assignments on time:
Failure in attending a course exam other than the final exam will result in zero mark unless the student provides an official acceptable excuse to the instructor who approves a make up exam.
Failure in attending the final exam will result in zero mark unless the student presents an official acceptable excuse to the Dean of his/her faculty who approves an incomplete exam, normally scheduled to be conducted during the first two weeks of the successive semester.
Assignments and projects should be submitted to the instructor on the due date.
C- Health and safety procedures:
Students should comply with the Faculty of Nursing policies regarding pre-hospital training immunizations. Students should comply with the training areas policies regarding infection control, general precautions, and patient isolation.
D- Honesty policy regarding cheating, plagiarism, misbehavior:
Cheating, plagiarism, misbehaviour are attempts to gain marks dishonestly and includes; but not limited to:
Copying from another student’s work.
Using materials not authorized by the institute.
Collaborating with another student during a test, without permission.
Knowingly using, buying, selling, or stealing the contents of a test.
Plagiarism which means presenting another person’s work or ideas as one’s own, without attribution.
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برنامج بكالوريوس التمريض-مخطط المادة الدراسية
Using any media (including mobiles) during the exam
The participation or the commitment of cheating will lead to applying penalties according
to the University of Jordan Students’ Discipline rules and regulations No. (94, 49, 47,27,
29): http://units.ju.edu.jo/ar/LegalAffairs/Regulations.aspx
E- Examination Instructions for Students
Bring with you full exam requirements (blue pen, pencils, sharpener, eraser, calculator etc.), borrowing from others is not allowed.
Do not bring any material related to the exam
Do not bring your mobile phone to the Exam room
Be in the exam room at least 10 minutes before exam starting time
It’s not allowed to enter the exam room late. In case of coming late you have to contact the course coordinator immediately
It’s not allowed to leave the Exam room before the end of the END OF AT LEAST ONE-THIRD OF THE EXAM TIME.
Write your name and university number on the exam paper and computerized sheet using Blue pen only.
Use pencil ONLY to shade your answers on the computerized answer sheet.
Do not leave examination room except under exceptional circumstances at the discretion of the Senior Invigilator and you should be accompanied by an invigilator, if needed.
For Re-exam issue refer back to the university rules.
F- Grading policy:
A grade of (D) is the minimum passing grade for the course.
Mark Range Grade
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TBD TBD
TBD TBD
TBD TBD
TBD TBD
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TBD TBD
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برنامج بكالوريوس التمريض-مخطط المادة الدراسية
G- Available university services that support achievement in the course:
24. Required equipment:
25. References:
A- Required book (s), assigned reading and audio-visuals: McCorry, L. K., & Mason, J. (2011). Communication skills for the healthcare professional. Wolters Kluwer Health/Lippincott Williams & Wilkins. Berna. A, Snyder. S., (2016) Kozier and ERB’s. Fundamentals of Nursing Concepts, Process, and Practice (10th Ed). Pearson/ printice Hall. New Jersy (394-429)
RCNi.com Copyright © 2015 RCNi Ltd. All rights reserved. https://www.researchgate.net/publication/276319464 B- Recommended books, materials, and media:
• Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.
• Parbury, J. (2010) Patient & person. 4th edition. Churchil livingston an imprint of Elsevier.
C- Electronic resources
Relevant Website and Journals
Database
Website
26. Additional information:
The University of Jordan Course Syllabus Accreditation and Quality Assurance Center
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QF-AQAC-03.02A
برنامج بكالوريوس التمريض-مخطط المادة الدراسية
Name of Course Coordinator: Lily Marmash Signature: Lily Marmash Date: 27/10/2019
Head of curriculum committee/Department: ------------------------- Signature: ---------------------------------
Head of Department: Dr. Abeer Shaheen Signature:
Head of curriculum committee/Faculty: ------------------------- Signature: ---------------------------------
Dean: ------------------------------------------- -Signature: ---------------------------------
Copy to: Head of Department
Assistant Dean for Quality Assurance Course File