Country report – The Storting, Norway

Nordic ICT Conference 2014, Oslo IT manager Frode Rein

General election – September 2013

• A parliamentary election was on 8.th and 9.th of September

• The centre-right coalition obtained 96 seats, while the red-green coalition obtained 72 seats and the Green party obtained one.

• Leader of the Conservative party, Erna Solberg was set to form a new government after Labour Prime Minister Jens Stoltenberg

Administration overwiev

• Employees i the administration: 465

• MP’s: 169• Political staff: 225• Parliament’s total

budget: 143 M€ (128 M€ in 2012)

Acting head of ICT

User services Service management

Operation, app. development

and management

ICT infrastructure

Quality manager

Current IT organization

• ICT staff Q3 2014 – 39 FTE’s

• Two new roles– Quality manager

• continuous improvement

– Contract & supplior manager• Increased

quality in supplier and contract management

Some key IT figures

HW• 750 Dell pc’s (win 7)• 434 Dell laptops (Win 7) / Citrix• 112 Dell laptops (Win 8.1) /

Direct access• 100 virtuelle Servers / 50

fysical servers• Aprox. 350 iPhone 5S• 70 Canon multifunction

printers, – Follow me print – mail print:

sikkerutskrift@stortinget.no

IT budget• 2010 – 3,8 M€• 2011 – 7,0 M€• 2012 – 13,5 M€• 2013 – 14,0 M€• 2014 – 14,0 M€

Major renovation P-26 - Required due to old

building- Need for more office space- Need to redesign the

building due to risk assesment findings

- More meeting rooms and social areas

- Budget: 120 M€- Renovation process

until 2017

Open-plan offices

• 112 employees plus external consultants moved from P-26 in second week of July

• From cell offices to open-plan offices

• New mobile platform– Laptops– Mobile phones / MS Lync

Strategies developed last two years

Major projects

• New Intranet• New service for digital document management• Service center with multiple services• New server room• Pilot Mobile Storting / Win 8.1• Crisis management system• ID card / cash card• Salapp – Chamber app

New Intranet - Løveporten

• EPIServer CMS, Sharepoint 2010, enterprise search

• Central features:– Live information feed from organizational

units and workplaces withinSharepoint– Role based– Responsive user interface– User customised interface

• In general– Fixed price project (good for us, bad for the

vendor)– Technologicaly higly sophisticated, but

easy to implement in the organization

• Challenges– Parts are 1,5 year after initial plans– Contractor's lack of knowledge about

enterprise search (many different databases did complicate things a lot)

– Difficult customer / vendor relationship during the project

– Internal project staff must be dedicated full time

Document management for administrative staff

• Launched this spring• Sharepoint 2010

integrated with ePhorte archive system

• Delayed as well as it was part of the program with the New Intranet

• Challenges:– Technologicaly simple, but

it is still hard to change the way documents are produced (read: change the way the people work)

Often forgotten that it cost time,

effort and money after the project

has ended, to implement new IT

systems with new processes and

ways of work

New Servic center

• Ole: We copied you! • Multiple services on the same area

– IT, MP services, Library, Post services

• Opens 1. October

New server room

• Why– Renovation of P-26

• The result– State of the art server room– Separated cool and warm zone– Dual UPS with high capasity and expansion

possibilities– SAN:

• Replaced HP EVA6000 with EMC VNX 5200.• Doubled storage capacity (2 x 50 TB) and a 50%

redused «footprint» in server room– Virtualized:

• Upgradet VMware from 4.1 to 5.1 due to new SAN

• More hosts, better redundancy and better system overwiev

• Repaced a number of Microsoft Cluster with this new VMware enviromnemnt

• The cost– Tra la la la la…..

Pilot Mobile Storting- new and flexible ways to work

PC platform• New pc-plattform: Dell laptop (Latitude 7240, 7440) or Dell Venue Pro

hybrid

• Windows 8.1

• Wireless

• Microsoft Direct Access

Meeting facilities• Wireless communication from Laptop to LCD/projector• Reservation in Outlook or Crestron room view

New platform for comunication• Integrated solution for Speech, data and video with Lync

• iPhone 5S and Lync soft client on pc replace the desktop Phone

• Chat and video with document sharing oportunities

Next year• Based upon experiences from the 110 Pilot users

• Give all pc users at Stortinget the same service and Technology

• IT strategy goal: User friendly, flexible and secure mobile solution for the new mobile worker

CIM - Crisis management system • CIM – module based crisis

management system • Software As A Service• Gives us:

– increased quality in internal and external flow of information during a crisis

– Shared understanding of the threat or situation, gives us a better base for deciding the best decisions

• We implementet CIM in may 2014

• A national crisis alert was issued on the 24th. of July– CIM was used to alert all MP’s,

Partygroups and employees about the current situation.

• CIM wil also be used if crisis within the IT area happens

ID card / cash card

• Same experience as in Folketinget

• With new RFID ID cards introduced in late 2011, we were able to put money into the ID card

• Result: Works really well – much less que in front of the cash register (the que at the salat bar is still there though….

Chamber app - Salapp

• Paperfree Plenary session Hall…..• Lecture tomorrow

Methodolgy improvement – Agile development

• Started december 2012 with external supervision a project aiming to learn this agile methodolgy with a real application development project– Agile development - SCRUM/SCRUMBAN/KANBAN

– Automatic deployment and contious integration (CI)– Application Lifecycle Management

• Focus on:– User requirement spesification using use-case/User-story– Unit testing and object orientation .NET C#– Doing scrum:

• Scrum meeting• Dayli meeting – 30 minutes• User demo every second week

Methodolgy improvement – Exdended use of Team Foundation server

• From just source control to:– Backlog– Sprintplanning– Digital task board– Burndown– Test plan – Automatic builds for test and production

environment (in combination with Octopus server app)

• Our main gains– Better to estimate work load– Better teamwork– Easyer dialog with the customer

• Challenges– The Product owner must understand the role

and the expectations– The ownership to an application/service is still

to weak

Operational follow-up

Strategic follow-up

Process improvement - Collaborative coordination between service owner and ICT

Adaptation of services

for assessment

Budgetmeetin

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Backlog list

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To Q1

Thank you!