costa brouchure 2011/12

Newspaper PostMarch 2011

MALTA to MALTA

Concordia

AtlanticaEast Med Cruisesstarting in Cyprus

115,000 tonnes

85,000 tonnes

West Med Cruises

introducing

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Newspaper Post - Published 10th November 2011

2 Orange Cruises 2012

Index Ports of Call Pg 4 - 5Entertainment Pg 6 - 7Lifestyle Pg 8 - 9 Prices Pg 10 - 11Deckplans Pg 12 - 13 Costa Atlantica Pg 14 - 17Terms & Conditions Pg 18 - 19

Weekly departures from April - November 2012

Sailing to Naples, Savona, Barcelona, Palma de Mallorca, Catania

Make the most out of a Costa cruiseCosta are renowned for their value for money, the huge fleet of enormous, luxurious brand new cruise liners, the amazing night life and the stunning evening shows. So why not make the most out of it? Book early this Malta to Malta Costa cruise to get our best competitive prices and then enjoy the hassle-free boarding....

Costa Crociere, Europe’s biggest and top-sell-ing cruise line, honoured Cruises Internation-al (now Orange Cruises) exclusive agents for Malta with the most prestigious “Over the Top” award given to the 2010 top-selling agent of Costa in each region. Orange Cruises forms part of the largest region which comprises UK, Ireland, Scandinavia, Belgium, Russia, Poland and all other Central and East European coun-tries, the Balkans, the Middle East & Africa. Mr. Michael Abele, Commercial Director of Orange Cruises receiving “Over the Top” award from Mr Giovanni Onorato (Costa President), and Mr Angelo Capurro (Costa Director for UK and Growth Markets), and Italian TV personality Ms Sarah Facciolini looking on.

Weekly departures from April - November 2012

Sailing to Naples, Savona, Barcelona, Palma de Mallorca, Catania

Orange Cruises 2012 3


Ports of Call

Ports of Call Sun soaked coastlines, cities bubbling with activity and beautiful architecture, picturesque ports, all places are worth explor-ing. If you want to find a bargain you are spoilt for choice in Barcelona, Catania and Naples. How about getting a sun tan in the stunning beaches of Palma de Mallorca? Take beautiful holiday photos in the quaint ports of Portofino and of Naples, with the Vesuvius volcano in the background. Or maybe you would rather take a boat trip to the island of Capri or take an excursion to the famous ruins of Pompeii. Enjoy the fantastic city of Barcelona, full of culture and activity, with the stunning architecture of Gaudi’. And experience the breath taking view from Piazza IX Aprile in Taormina, with Mount Etna in the horizon. All pleasant memories that will linger on in your heart forever.

Catania

Barcelona

Cruises 2011 5

Palma de Mallorca Napoli

Savona (Portofino)


Find the best deals in the marvellous Galleria shops on Deck 5. Children will have the time of their life on board, with daily fun-packed activities organised by professional Costa staff, so the parents can truly relax, knowing that their dear children are being taken care of and, most im-portant, enjoying themselves a lot.

Enjoy shows that you never thought exist and which will simply amaze you. Let yourself go on the dance floor for a night to remember. Costa have the Italian flair for fun – all you have to do is join in!

There is no price for pleasant memories, but on a Costa Concordia cruise you get the best deal possible.

Entertainment with Italian flair


Cruises 2011 11Orange Cruises 2012 7photo is copyright of chrisphotography

8 Cruises 2011

5 restaurants and 13 bars – yours to enjoy

A holiday of fun and relaxWho does not need a holiday? A trip that takes you away from all life’s hassles and stress. Enjoy getting pampered at the various facili-ties at the Samsara Deck – massage parlours, hair salon, sauna. All the cares in the world are gone. Finish it all with a dip in the jacuzzi. This is a dream holiday, one that relaxes you beyond imagination.

It is also pure fun, especially for children. With its slide, pools, games rooms and Kids Club, the children will enjoy every minute of the cruise, and so will you. A holiday you will never want to forget and which in fact will remain a fond memory to all the family.


Indulge in the best Italian and international cuisine. 5 restaurants offering exquisite meals throughout the day and night, exciting menus to tempt your taste buds. A culinary experience for a whole week. Live music, 13 trendy bars to choose from, themed parties, while the cruise liner is on its way to the next port of call. Best way to travel with style and make new friends.

5 restaurants and 13 bars – yours to enjoy


Prices

Inside Cat. I1 / I2 Outside Cat. E1 / E2 Balcony Cat. B2 / B3

Not included in the price:• Tips (Compulsory) Adult €49 / Children 14-17yrs € 24.50 / Under 14 free• Drinks, bar expenses, telephone, personal services (e.g. hairdresser, wellness centre, treatments, laundry), medical fees, purchases made in shops, etc…• The Club restaurants. • Excursions ashore.• Casino, video games, internet, Grand Prix / Golf simulators, 4D cinema, etc

Price includes:• 7-night cruise in the cabin of your choice.• Full board (daily breakfast, lunch dinner and various snacks) at a choice of restaurants.• On-board entertainment (such as animation, variety shows, discotheque entrance, etc…).

13-Apr20-Apr27-Apr4-May11-May18-May25-May1-Jun8-Jun15-Jun22-Jun29-Jun6-Jul13-Jul20-Jul27-Jul3-Aug10-Aug17-Aug24-Aug31-Aug7-Sep14-Sep21-Sep28-Sep5-Oct12-Oct19-Oct26-Oct2-Nov9-Nov16-Nov

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PRONTO NORMAL PRONTO NORMAL PRONTO NORMALPRONTO NORMAL PRONTO NORMAL PRONTO NORMAL PRONTO NORMALPRONTO NORMALTWIN TRIPLE QUAD TWIN TRIPLE

INSIDE I2 OUTSIDE E2TWIN TRIPLE

OUTSIDE E1TWININSIDE I1


Balcony Cat. B2 / B3

When sharing

with 2 adults

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Pronto Valid till 30th January 2012 Children (6 Months - 17 Years): Euro 120 When Sharing With 2 Adults Single Supplement: 80% On Twin Rate Tips Not Included: Adults Euro 49;Children 14-17 Years: Euro 24.50; Children 6 Month-13 Years: Free




PRONTO NORMAL PRONTO NORMALPRONTO NORMAL PRONTO NORMAL PRONTO NORMAL PRONTO NORMALTWIN TRIPLE QUAD TWIN TRIPLE QUAD

BALCONY B2 BALCONY B3

DATE PORT ARR DEP Fri La Valletta 18.00Sat Catania 08.00 14.00Sun Naples 08.00 13.00Mon Savona 09.00 17.00Tue Barcelona 13.30 19.30Wed Palma de Mallorca 09.00 18.00Thu Day At Sea -- --Fri La Valletta 08.00


Deck Plans


Tonnage: 115,000 Length: 290m Width: 33,5m Capacity: 3700 passengers Max speed: 23 knots Entered Service in 2006 Cabins and Suites• 1,500 cabins in total, including: 55 with direct access to the spa, 505 with private balcony, 58 suites, all with private balcony, 12 suites with direct access to the spa food and drink• 5 restaurants, (including the Club Concordia

the Samsara Restaurant at an additional charge)•13 bars, including a Cognac & Cigar Bar and a Coffee & Chocolate Bar• Samsara Spa: 6,000 m2 on two levels, with gym, baths, thalassotherapy pool, treat ment, rooms, sauna, Turkish bath, UVA-ray, solarium, Cabins and Suites • 5 Jacuzzis• 4 pools, including one with a retractable cover • Water slide• Multipurpose sports pitch

•Outdoor jogging track Entertainment•Theatre on three levels•Casino•Disco•Grand Prix Simulator with singleseater racing car• Internet Point• Library• Shopping Center• Virtual World, Squok Club with PlayStation • 4D Cinema

Ship Specifications


Costa Atlantica

17-Sep24-Sep01-Oct08-Oct15-Oct

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BALCONY CABIN

Eastern Mediterranean and Holyland Cruises 2012

Date Itinerary Arr DepDay 1 Limassol, Cyprus -- 18.00

Day 2 Alanya, Turkey 08.00 18.00

Day 3 Rhodes, Greece 08.00 21.00

Day 4 Crete Greece 09.00 23.00

Day 5 Santorini, Greece 08.00 18.00

Day 6 At Sea -- ---

Day 7 Ashdod(Israel)* 08.00 20.00

Day 8 Limassol 08.00 --

Price Includes • 7 night Eastern Mediterranean Cruise on board the Costa Atlantica on full board basis• Use of onboard facilities• Return flights Malta / Larnaca / Malta on Emirates Airlines• Port and Airport taxes• 1 night hotel accommodation in Limassol• Transfers


*On the 24th September and 01nd October the Atlantica will call in Haifa instead of Ashdod.

Costa Atlantica is a ship devoted to the excitement, locations and emotions associated with cinema and the arts: Fellini and La Dolce Vita, Madame Butterfly, the historic Caffè Florian in Venice, Via della Spiga, the eighteenth-century Tiziano Restaurant.The ship offers a succession of surprises and attractions, starting with the immense, lively and breathtaking entrance hall.


Costa Atlantica

Rhodes, Greece.The beautiful “island of Roses” has a rich and varied history. On a hill above the charming town of Lindos rises an ancient acropolis dedicated to the goddess Athena. Below lies the bay of St. Paul, where the apos-tle landed during his voyages. The crusading Knights of St. John left the medieval city of Rhodes behind when they were defeated by Sultan Suley-man the Magnificent.

Alanya, TurkeyAlanya opens tourists to an immer-sion of Turkish culture, cuisine, and beaches. This port is often a stop of Mediterranean cruise trips because of the beaches and the rich history under various empires: the Ptolemaic Empire, Seleucid Empire, Roman Em-pire, Byzantine Empire, and Ottoman Empire.

Limassol, Cyprus The south coast town of Limassol is the island’s largest seaside resort. Acting as a magnificent backdrop to the city that spreads for ten miles along the coast are the Troodos mountains, in whose fertile foothills most of the country’s grapes are grown.


Santorini, Greece.The island of Santorini is perhaps the most breathtaking of the Greek islands. The town of Fira white – washed houses, narrow streets, open – air cafes and glittering boutiques cling to steep cliffs, accessible by cable – car or mule. To the south is Akrotiri where recent Minoan ex-cavations support the theories that Santorini might be the fabled lost continent of Atlantis.

Heraklion (Crete), Greece.Heraklion, the capital of Crete and its principal commercial port is just three miles away from the fantastic ruins of the Palace of Knossos. Discovered in 1899 by Sir Arthur Evans and partially reconstructed, the elaborate Palace is believed to be the mythical Labyrinth of Kind Minos and the seat of ancient Minoan culture. The Archaeological Museum in Heraklion displays many of the treasures found during the excava-tions.

Ashdod (Jerusalem), IsraelHoly sights come thick and fast in these parts. From Ashdod, visit the awe-inspiring cities of Jerusa-lem and Bethlehem and see some of the world’s most impressive shrines and monuments. Venture into the holy heart of Jerusalem, where three world religions con-verge amidst biblical mounts and crumbling city walls.


Terms & Conditions1. TRAVEL CONFIRMATIONOrange Cruises Ltd (hereafter O.C.) is the only authorized sales agent for Costa Cruises in Malta. Accepting the booking request results in a travel contract between yourself and your travel agency. The travel confirmation contains the significant details of your booked services. Should the services in the travel confirmation differ from those in the booking then a new offer will be presented by O.C. In this case you have 7 days in which to accept the new offer. During this period the offer remains legally binding for O.C. Should you accept the new offer in writing within 7 days then the travel contract will be completed on this basis.

2. PAYMENTA deposit of €700 per cabin must be effected in order to obtain a formal confirmation of your holiday.

3. TRAVEL DOCUMENTSTravel documents will be delivered approximately 2 weeks prior depar-ture. If the due balance is not transferred to our account before the date of travel you are not authorised to travel, instead we may charge a cancellation fee as compensation according to point 6.1. O.C. is not obliged to accept a passenger if the balance payment has not been made before the date of travel. Travel documents are made available in form of e-docs.

4. SERVICES AND PRICESThe scope of contractual services corresponds to the description in the brochure as well as the stipulated details in the travel confirmation. The same applies to the travel costs to be paid by you. All price in-formation displayed in the brochure is based on valid rates at time of printing (November 2011) depending on cabin category and travel dates. All Cruise-Only Rates reflect starting prices and can vary on a daily basis depending on the capacity. For the available price of each stateroom and for your travel date at time of your booking please con-tact your travel agency. All declarations stated in the booking confirma-tion are binding for O.C.. Alterations and subsidiary agreements to the contractual services require specific confirmation by O.C.

5. SERVICE & FARE CHANGES5.1 Service ChangesAlterations to the cruise itineraries are possible e.g. due to official reg-ulations, particular shipping conditions, medical emergencies, or when, due to adverse weather conditions, the Captain decides to alter the route in the interest of the safety of the passengers. The Captain alone makes the decisions on necessary itinerary changes and/or travel times.5.2 Such and similar individual service changes and deviations from the contractual contents of the travel contract, which become necessary after conclusion of contract and which were brought about contrary to good faith on behalf of O.C., are permitted so far as the changes and deviations are not considerable and do not impair the overall form of the holiday.O.C. is obliged to inform you of possible changes. The service changes replace the original contractual obligation. Eventual warranty claims will remain unaffected even if the service replacement is inadequate. Should such service changes make the overall form of the tour unacceptable to you, O.C. offers you the right to either change the booking or withdraw from the contract free of charge. You also have the right to request an equivalent alternative O.C. tour, provided O.C. is able to offer such a tour without additional expenses. You must assert your rights arising from contract changes or cancellations in writing and immediately following O.C.’s declaration of the changes.5.3 Fare ChangesIn lawful circumstances and within legal scope, O.C. reserves the right to pass on any increases in the costs of transportation, taxes, and ex-change rates, provided the date of travel does not fall within 21 days from departure. This is applicable exclusively for fare changes where cost factors were subject to unforeseeable changes after the conclu-sion of the contract. Significant and unpredictable reasons for a price increase are e.g. the increase in public dues, the increase in value-added tax, changes in the world oil prices, changes in harbour dues, or, in particular cases, a more than 10% increase in the EURO vs. US-Dollar exchange rate. To the same extent an adjustment of the agreed travel fare is permitted should there be a change in the official passenger tariffs. As proof of the legitimacy of a price change, O.C. will provide certification of each cost and rate increase for you to check. In case of alterations of prices or services O.C. will contact you immediately but no later than 21 days prior to the scheduled sailing date. Increases after that date are not allowed. You have to assert your rights against O.C. immediately after O.C. has informed you about alterations of price.

6. CANCELLATION, BOOKING CHANGES, REPLACEMENTS AND NAME CHANGES6.1 Cancellation through the passengerYou can cancel your contract at any time before date of travel. As means of proof, cancellations should be made in writing. Your cancellation no-tice is effective upon receipt by O.C. Should you cancel your booking or not commence the holiday, O.C. reserves the right to levy charges for made travel provisions and expenses incurred. When calculating the charges, O.C. takes into account the services saved and the possible other use of the services. O.C. may claim cancellation fees expressed as a percentage of the travel fare according to the amount of notice given between cancellation date and departure date, as listed below.

Cancellation fees:Up to 340 days before: €100 per cabin339 to 120 days: €700 per cabin119 to 90 days: 25% of the total fare or €700 per cabin (whichever is higher)89 to 60 days: 50% of the total fare or €700 (whichever is higher)59 to 30 days: 75% of the total fare or €700 (whichever is higher)29 days or less: 100% of the total fare or €700 (whichever is higher)6.2 Booking Changes Your booking can be changed upon request and subject to availability (rebooking). This can be done until 60 days before date of travel. O.C. charges the sum of €50 rebooking fee per person. Should you wish to make a rebooking after 60 days before date of travel, then booking changes can only be made, if at all possible, by cancelling the travel contract under the conditions stated in 6.1 and rebooking. Any form of alteration made to the date of travel, destination or place of start, ac-commodation, the cabin or mode of transport is considered as a change. 6.3 ReplacementsUp to the date of travel i.e. taking into consideration a reasonable amount of time for organisational matters, you may demand that a third party takes over all rights and liabilities of your travel contract. O.C. reserves the right to decline the third party should he/she not meet the travel requirements or should there be legal restrictions or an official directive against his/her participation. Should a third party enter the contract then he/she and you are liable as co-debtors for the travel fare and the additional costs caused by the third party entering.6.4 Name ChangesAt time of booking all passengers names need to be submitted to O.C. Names need to be congruent with the valid passenger passports. O.C. reserves the right to pass on the service charges of €50 per person for name changes after the option is confirmed. 6.5 Cancellation and rebooking fees are due immediately.

7. CANCELLATION IN EXTREME CIRCUMSTANCES7.1 Cancellation prior to the date of travelShould travel be largely hindered, endangered or affected due to a force majeure (e.g. through war, natural disasters, government author-ity measures, transport embargos, ship loss or other similar incidents) which were not predictable at the time of conclusion of the contract, then both the passenger and O.C. may cancel the contract. In the event of O.C. cancelling the holiday prior to departure the passengers receive a refund of all sums paid to O.C. Otherwise no compensation shall be payable.7.2 Cancellation after date of travelShould cancellation be made after the date of travel then O.C. is obliged to take necessary action, if possible, for return transportation. The charges for return transport and other ad-ditional costs will be charged to you as traveller.

8. LIABILITY & LIMITATION OF LIABILITY8.1 Costa Cruises’s contractual liability is limited to three times the travel fare for damages which are not personal injuries, as far as the damage was not caused by intention or gross negligence, or as far as O.C. alone is liable for the damage caused by default of a service pro-vider.8.2 O.C. is not liable for changes in political circumstances or entry regulations, making an entry to the country or destination difficult or impossible, provided these occur after the printing date of the bro-chure. In the event that it is necessary to make changes we will always try to advise you in advance, but this cannot be guaranteed.8.3 Loss or damage to baggage: Loss or damage to baggage during em-barkation or debarkation must be reported. You are obliged to notify the relevant authority or an official agent thereof in writing. Should cabin baggage be noticeably damaged externally then you must sub-mit written notice forthwith; at the latest by the time of debarkation. Should other baggage, which has been handled or stored by the crew, be noticeably damaged externally then you must report this upon re-ceipt of your baggage. Should you not fulfil these obligations then you are not entitled to make a claim. Passengers’ own carrying, storing and handling of baggage on board will always be at passengers‘ own risk.

9.WARRANTY 9.1 RemedyShould you, contrary to expectation, have grounds for complaint you can seek remedy. According to the law of warranty and the right of notice, you are obliged to report the deficiency forthwith on-site to the ship’s reception or an international hostess and then present O.C. with a time limit to provide a remedy, unless remedy is impossible or is refused by O.C., O.C. can offer remedy by providing an equivalent replacement service as long as this is reasonable. Should O.C. offer you a reasonable remedy then you are obliged to accept it. Should you refuse a reasonable offer you are no longer entitled to make warranty claims for inconveniences. If O.C., contrary to obligation, does not succeed in providing a remedy within a given fair time limit then you may seek your own remedy. Hostesses or responsible travel staff are not authorised to recognise any claims, they may only confirm the registration of your complaints. Should you not fulfil this duty to cooperate by actual fault, then you will not be entitled to make a claim.9.2 Claims & Time LimitsNotice of any claim must be made to O.C. within a month following the travel termination as per contract. 18 Orange Cruises 2012

10. PASSPORT, VISA, CUSTOMS, CURRENCY AND HEALTH REQUIREMENTSO.C. is responsible for making sure that citizens of Malta where the cruise is offered are informed of passport, visa and health requirements and possible changes thereof prior to starting the journey. O.C. may delegate this instruction to the travel agent. Citizens of other coun-tries, please check passport, visa and any other entry requirements with your own country’s embassy. In doing so O.C. assumes that there are no peculiarities in the customer itself and potential fellow trav-ellers (e.g. dual citizenship, statelessness). The customer is respon-sible for obtaining and entrainment of required documents, potential mandatory vaccination as well as compliance to customs and exchange control regulations. Inconveniences that might accrue from non-com-pliance of these regulations e.g. payment of cancellation fees are for your account.

11. RESTRICTIONS AND EXCLUSIONS OF CONVEYANCE11.1 For safety reasons infants under the age of 6 months are not al-lowed on board.11.2 O.C. will not accept passengers who will have entered their 24 week of pregnancy by the time of their travel. A medical certificate establishing due date and fitness to travel must accompany an expect-ant mother’s application for passage. O.C. will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise.11.3 Any physical challenge or medical condition that requires spe-cial treatment or attention must be reported to O.C. at the time of reservation. For certain conditions we ask for affirmation and liability forms. O.C. has the right to refuse or revoke passage to anyone who, in our judgment, is in physical or mental condition unfit for cruise travel or who may require care beyond what O.C.can provide. All physically impaired passengers must be self-sufficient and should travel with a passenger who will provide any assistance needed during the cruise or in the event of an emergency. Passengers who use a wheelchair must provide their own small, collapsible type.11.4 Children under 18 years travelling without their parents must bring proof of acceptance to travel on their own signed by both parents / Legal guardians.11.5 Wearing diapers in the swimming pools or whirlpools is not al-lowed. People and children dependent on diapers are not allowed in the pools.

12. MISCELLANEOUSNotice: Please keep in mind to board the ship at the embarkation port no less than two hours before the scheduled departure time. It is the guest‘s responsibility not to miss such final boarding time and the ship’s scheduled departure from the embarkation port. Any and all costs in-curred as a result of not boarding the ship on time at the embarkation port shall be borne by the guest. In all ports of call you must return to the ship no less than one hour before the scheduled departure time. Please consider that shipboard and shoreside clocks may have different times, but it is the guest‘s responsibility to return to the ship so as not to miss the ship‘s departure. Any costs associated with transporting the guest to rejoin the ship including, but not limited to, government fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be borne by the guest. For further questions please contact your travel agent or our reservations department.

13. PLACE OF JURISDICTIONPlace of jurisdiction for lawsuits against O.C. is Malta. Solely Maltese law will be applicable regarding the contractual relationship between you and O.C.. The same applies to the entire legal relationship.

TOUR OPERATOR:Orange Cruises Ltd., 27, Birkirkara Hill, St. Julians. Malta

ADDITIONAL CONDITIONS PERTINENT TO ORANGE CRUISES LTD., MALTA.

DOING A BOOKING AND PAYMENT OBLIGATIONSHolidays in this brochure are put together for the Maltese market by Orange Cruises Ltd (CI) of 45, Ordnance Street, Valletta, Malta. Booking a holiday from this brochure implies the acceptance of both the condi-tions set by Costa Cruises Ltd and those of Orange Cruises Ltd which is Costa Cruises’s exclusive preferred travel partner for Malta and Gozo. Once you have completed and signed the booking form and paid your deposit, which is of €700 per cabin, and have been issued a receipt by your travel agent, the booking is taken as confirmed and it is under-stood that you have read and accepted the accompanying terms and conditions. Full payment for your holiday must reach O.C. at least 75 days prior departure and therefore you are requested to pay your travel agent at least 80 days prior to departure to allow the agent to effect payment in time. Should payment not be received by 75 days before departure, O.C. shall have the right to cancel your holiday and charge all the applicable cancellation fees.

FINANCIAL ASPECTOnce you have made your booking and paid a deposit, then the cost of your holiday cannot be increased, except in the case of substantial currency fluctuations and/or increase of taxes.(see 5.3)INFORMATION

CHANGESCosta Cruises reserve the right to change the itinerary due to bad weather or industrial action, in which case neither the cruise company nor O.C. are liable to pay any form of compensation for the missed ports or the change of programme. If any portion of holiday is lost due to natural disasters, bad weather, industrial action, war, government restrictions or any matter of force majeur, neither Costa Cruises, O.C. nor their subcontractors can be held liable to pay compensation or for damages incurred. In the event that a ship is prevented to enter a port in order to either embark (to start a cruise holiday), or disembark (to finish a cruise holiday) due to bad weather, industrial action, or such unexpected circumstances, O.C shall be responsible to convey the pas-sengers to the next possible port of embarkation or disembarkation. But it is also being hereby understood that neither Costa Cruises nor O.C. shall be liable to pay any expenses related to loss of holiday or other sorts of moral damages arising from such circumstances, since they are completely out of the control of both Costa Cruises and O.C.

FURTHER SHIP-RELATED ISSUESCosta Cruises’s cabins have 2 lower berths. In most of the cabins these twin beds can be pushed together to make a double. The 3rd and 4th beds can be either pullman beds (bunk beds) or Sofa beds. Especially the inside cabins are not suitable for 4 adults to share as cabin’s space is very limited. The bunkbeds are not suitable for older passengers or passengers with mobility problems. As a responsible Company we feel it only right to point out these pos-sibilities, however unlikely. If you have a particular problem, please inform the ship’s reception desk) in writing at the time so that, if pos-sible, it can be dealt with there and then. Having said all that, we want to give the following assurance about our liability to you:- We have taken all reasonable steps to ensure that proper arrangements have been made for all the holidays which are advertised in this brochure. You will appreciate, however, that we have no direct control over the provision of services to you by suppliers, so should you have any com-plaint which has not been successfully addressed during your vacation, kindly send it in writing to your travel agent within two weeks of your arrival back in Malta.


mondialsms

The union between Mondial Holidays and SMS Travel is bringing together “the best of both worlds”.

Thanks to better economies of scale the fact that we are now one company shall bring about more choice of products, better prices for our customers, and a better overall service because of shared experience.

The new, fresh “smsmondial” brand design has been created to portray the forward-looking approach of a contempo-rary travel company that is fully geared to cater for today’s travel needs in today’s world of technology. To this end former Mondial and SMS sales offices are being re-branded as smsmondial and revamped by being made more acces-sible and comfortable in order to offer our customers a better overall experience from the moment they step into any of our branches.

Please note following changes to our office locations...Valletta:The former Mondial office at 8, Republic Square (previously known as Queen’s Square) in Valletta is closing and its staff and operations are moving into the much larger and more central smsmondial office at City Gate (located just opposite the old Opera House). Sliema:The former Mondial office at 39, High Street, Sliema is moving to a new, much more central location at 33, Tower Road, Sliema (opposite the Plaza Shopping Complex).

This brochure has been produced by Orange Cruises Ltd a Malta based cruise specialist with branches in Cyprus, Russia, Turkey, Tunisia, Ukraine & U.K.

Paola 103, Paola Square, Paola, PLA 1266Monday to Friday: 09:00 - 13:00 / 15:30 - 19:00Saturday: 09:30 - 12:00Telephone: +356 2166 7666Email: [email protected]

Sliema 33, Tower road Sliema, SLM 1547Monday to Friday: 09:00 - 13:00 / 14:30 - 18:00Saturday: 09:30 - 12:00Telephone: +356 2132 2688Email: [email protected]

Gozo 30, Republic Str, Victoria, VCT 1021Monday to Friday: 08:00 - 13:00 / 15:00 - 18:00Saturday: 09:30 - 12:00Telephone: +356 2155 1126Email: [email protected]

Valletta 311, Republic Str, Valletta, VLT 1110Monday to Friday: 09:00 - 13:00 / 14:30 - 18:00Saturday: 09:30 - 12:00Telephone: +356 2123 2211Email: [email protected] Birkirkara2, Naxxar Road, B’Kara, BKR 9048Monday to Friday: 09:00 - 13:00 / 14:30 - 18:00Saturday: 09:30 - 12:00Telephone: +356 2144 3333Email: [email protected]

Hamrun 745, High Street, Hamrun, HMR 1014Monday to Friday: 09:00 - 13:00 / 15:30 - 19:00Saturday: 09:30 - 12:00Telephone: +356 2124 0204Email: [email protected]

www.smsmondial.com.mt

smsmondial

costa brouchure 2011/12

Documents

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