corporate work study program book of jobs march, 2016 · 2016-11-17 · corporate work study...
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CorporateWorkStudyProgram
BookofJobs
March,2016
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TableofContents
AdministrativeServices–FGMK,LLC................................................................................................6
AdministrativeServices–GewaltHamilton&Associates..........................................................7
AdministrationServices–LakeCountyDept.ofTransportation........................................................8
AdministrationServices–LakeCountySheriff’sOffice............................................................9
Compliance/Audit–Abbott ...................................................................................................10
Compliance/Quality–TheAdvancedGroupofCompanies.............................................................13
ContractsAdministration/Documentation–Omnicell,Inc...............................................................14
CorporateTax–ReynoldsHoldingGroup.......................................................................................16
CorporateTax–W.W.Grainger,Inc................................................................................................17
CustomerAdvocacy–CardinalHealth,Inc......................................................................................18
CustomerService/ER–AdvocateCondellMedicalCenter...............................................................19
CustomerService/PatientTransport–AdvocateCondellMedicalCenter.......................................20
CustomerService–CardinalHealth,Inc.........................................................................................21
CustomerService–LibertyvilleBankandTrust...............................................................................22
CustomerService/ClientSupportServices–NorthernTrustCompany............................................23
CustomerService–PotashCorp......................................................................................................24
CustomerService–W.W.Grainger,Inc...........................................................................................25
eCommerce–W.W.Grainger,Inc...................................................................................................27
Finance-Accounting,CustomerService,Purchasing–Buehler,Inc.................................................28
Finance-Accounting,Administration,FinanceandEngineering–MacLeanFogg.............................30
Finance–AccountsPayable–AmericanHotelRegisterCompany...................................................32
Finance-AccountsPayable–DiscoverFinancialServices ..................................................33
Finance–AccountsPayable–KapstonePaperandPackagingCorp................................................34
Finance-AccountsPayable+Receivable–WoodlandFoods.........................................................35
Finance-AccountsReceivable–CDW.............................................................................................36
Finance–AccountsReceivableandCollections–KapstonePaperandPackagingCorp...................37
Finance–CreditDepartment–Hollister,Inc. ....................................................................38
Finance–CreditDepartment–Rust-Oleum....................................................................................39
Finance–CashAccounting/TranslationServices–W.W.Grainger,Inc............................................40
Finance–PlanningandAnalysis–CVSHealth ......................................................................42
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Finance-ProposalsGroup–CVSHealth ...............................................................................43
HumanResources-Benefits–DiscoverFinancialServices ................................................44
HumanResources-CampusRecruitingandTalentAcquisition–DiscoverFinancialServices............45
HumanResources-ServiceCenterOperations–Abbott.................................................................46
HumanResources,SupplyChainCompliance,Legal,SalesAdministration–ACCOBrandsUSA......48
HumanResources–KapstonePaperandPackagingCorp...............................................................50
HumanResources/EmployeeBenefits-MacLean-Fogg...................................................................51
HumanResources–TheAdvancedGroupofCompanies.................................................................53
HumanResources/TalentAcquisition–DiscoverFinancialServices ............................54
HumanResources/Recruiting–AdvancedGroup.............................................................................55
HumanResources–PotashCorp.....................................................................................................56
HumanResources–WoodlandFoods ..............................................................................57
HumanResources/UniversityRelations–W.W.Grainger,Inc..........................................................58
InformationTechnology–TheAdvancedGroupofCompanies.......................................................59
InformationTechnology–Hollister,Inc. ............................................................................60
InformationTechnology–LakeForestNorthwesternHospital........................................................61
InformationTechnology-RosalindFranklinUniversityofMedicineandScience.............................62
InformationTechnology–Rust-Oleum............................................................................................63
InvestorRelations–WalgreensBootsAlliance...............................................................64
LegalDepartment–CVSHealth .............................................................................................65
LegalDepartment–DiscoverFinancialServices..............................................................................66
LegalDepartment–ForsytheTechnology.......................................................................................67
LegalDepartment–WalgreensBootsAlliance...............................................................68
Legal–UnderwritersLaboratories ............................................................................69
MailRoomServices–BaxterInternational,Inc...............................................................................70
Marketing–AnixterInternational..................................................................................................71
Marketing/Brand–W.W.Grainger,Inc...........................................................................................72
Marketing/PR,DepositOps,RetailandRealEstate–StateBankoftheLakes.................................74
Marketing/TechnicalServices–StepanCompany...........................................................................76
Marketing–TakedaPharmaceuticalCompanyNorthAmerica.......................................................77
Marketing–WalgreensBootsAlliance...........................................................................78
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Operations–AllstateInsuranceCompany.......................................................................................80
OperationsSupport/CustomerService–Pro/DataPayrollSolutions...............................................81
QualityAssurance–GroupFoodsGroup.........................................................................................83
QualityEngineering–Abbott .............................................................................................84
RecordsManagement/QualityAssurance–Abbott ...........................................................85
RecordsManagement–FirstMidwestBank...................................................................................86
RecordsManagement–LakeCountyPublicWorks.........................................................................87
RecordsManagement–TakedaPharmaceuticalCompanyNA.......................................................88
RegulatoryAffairs/Labeling–TakedaPharmaceuticalCompany....................................................89
RegulatoryAffairs/Promotion&Advertising–TakedaPharmaceuticals.........................................90
Research&Development-GlobalDevelopmentOps–TakedaPharmaceuticals............................91
ResearchandDevelopment–StepanCompany..............................................................................92
ResearchandDevelopment/Pharmacogenomics–TakedaPharmaceuticals...................................93
RiskManagement–W.W.Grainger,Inc..........................................................................................94
SalesSupport/Proposals–TheAdvancedGroupofCompanies......................................................96
SalesSupport–CardinalHealth,Inc...............................................................................................97
SalesOperations–AonHewitt.......................................................................................................98
SalesOperations–CardinalHealth,Inc..........................................................................................100
SalesOperations–TakedaPharmaceuticalCompany...................................................................101
SalesOperations–WoodlandFoods .................................................................................103
SalesOperations–W.W.Grainger,Inc..........................................................................................104
SupplyChain/Purchasing–CDW....................................................................................................106
SupplyChain/PurchasingandAccountsPayable–FabricationTechnologies/IGM..........................107
SupplyChain/NationalProcurementandOrderManagement–ForsytheTechnologies..................108
SupplyChain–AmericanHotelRegisterCompany..........................................................................110
SupplyChain/InventoryManagement–GoodFoodsGroup..........................................................111
SupplyChainLogistics–StepanCompany......................................................................................112
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Introduction
Eachofthe30CristoReynetworkschoolsexisttobreakthecycleofpovertythatexistsinurbansettingsandgivestudentstheopportunitytosucceedincollege,professionalcareersandgivebacktotheircommunities.CristoReySt.MartinCollegePrep(Waukegan,IL)provideslowincomestudentsfromtheWaukegan,NorthChicagoandsurroundingcommunitiesanaffordable,Catholicbasedcollegeprepeducation.TheCorporateWorkStudyProgram(CWSP)contractswithcompaniesthroughoutLakeCounty,ILandKenoshaCounty,WItofillentry-levelpositionsattheirplacesofbusiness.Manyofourstudentsworkattheirbusinesspartnerformultipleschoolyearsandarealsohiredforsummerandholidayemployment.Ourbusinesspartnersgainatalentacquisitionpipelineofhighschoolagedstudentscomprisingthetargetmarketstheyseektoemployuponcollegegraduation.Thefeesearnedare“assigned”overtotheschoolandappliedagainsttheoperatingexpensesofCristoReySt.MartinCollegePrepresultinginanaffordabletuitionforlowincomestudentsandtheirfamilies.Ourbusinesspartnerstreattheirstudentsastheywouldotheremployees.Workingwithadultsinaprofessionalenvironmenthelpsstudentsunderstandtheimportanceofactingresponsiblyandprofessionallyplusprovidesrolemodels.Eachstudenthasadirectsupervisorwhoprovidesperformancefeedbackincludingatwiceyearlycomprehensiveperformanceappraisalcoveringseveralskillcategories.TheCorporateWorkStudyProgramistheemployerofrecordforthestudentsandcarriesliabilityandworkman’scompensationinsurancepluscomplieswithallDepartmentofLaborregulations(bothfederalandstate).Thisallowsstudentstoworkonefullday(approximately71/2to8hours)eachweekplusanextradayeveryfourthweekwithoutmissinganyclasses.Studentsworkthroughouttheschoolyear(lateAugusttoJune)exceptformajorholidaysandschoolvacationssuchasChristmasbreakandSpringbreak.Bythetimetheygraduatestudentsspendthesamenumberofdaysastheydoinclassesduringonefullacademicyear.Studentworkersaretransportedtoandfromworkonadailybasis.Studentsareheldtoastrictcodeofconduct.AbsencesfromworkmustbemadeupbyastudentonadaythatthereisnoCorporateWorkStudyProgramteamsscheduled(i.e.Christmasbreak,Springbreakorschoolholidays).EachstudentreceivesagradeintheCWSPclassanditisacreditclass.Incomingstudentsreceivefourweeksoftrainingthroughoutthesummerincludingdiagnostictestingandclassroomlearning.Allfreshmengoonamulti-dayorientationwheretheyexperiencelifeonacollegecampusandexperienceteambuildingplusadditionalworkfocusedtraining.Finally,incomingstudentsworkoverfourconsecutive“training”daysbeforeschoolbeginswhichcompressestheirlearningcurve.ForfurtherdetailsabouttheCorporateWorkStudyProgram(CWSP)pleasecontact:
KristenWatson,[email protected]
Youcanfindusat:http://cristoreystmartin.org/
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AdministrativeServices–FGMK,LLCFGMKhasbeeninbusinesssince1969andhasastaffofover250,including40partners.FGMKprovidesavarietyofservicestocloselyheldcompaniesgloballyincludingaccounting,tax,technology,estateandmanyadditionalareas.Thefirmisthe9thlargestaccountingfirmintheChicagoarea.
FGMKhassponsoredateamofCRSMstudentworkerssince2011.
February,2013–Administration
Keyskills–AttentiontoDetail,StrongProcessOrganization,IndependentWorker
TeamSize–4CRSMStudentWorkers
Department–Administration
JobTitle–JuniorAdministrator
TheAdministrationdepartmentconsistsofadozenfulltimestaffwhoworkdirectlywithFGMKPartnerstoprovidehighservicelevelstotheirclientbase.
CoreDuties
Eachstudenthandleshighlyconfidentialdocuments/folderscontainingpersonalfinancialandtaxinformation.Theyaretrainedonproperdocumenthandlingandbestpracticesregardingconfidentialinformation.Thedutiesthestudentworkersperformincludethefollowing:
• Retrieveanddeliverrequestedclientfilesanddelivertopartners/requestors(returnfilesaswell)• FileManagement–studentsregularlysortandcategorizeclientfilesbynameandyearoffiledataand
thenfilebyvariouscriteriaincludingactive,responsiblepartner,etc.• Scanning–studentsareresponsibletoscanandstoreallbillinginvoicesandsupportingdocumentsinto
anelectronicfilingsystem.Thisrequiresstrictqualitycontrolmeasuresincludingensuringthenumberofincomingpaperdocumentsmatchestheimagedversions,thepagenumbersareinorder,allimagesarenotskewedandtheelectronicfilenamefollowsthenamingconvention.
ValueofCWSPTeam
TheCRSMstudentworkersaddtimetotheadministratorstaff’sdaybyowningandcompletingprojectsaccuratelyandtimely.ThisisespeciallybeneficialwhenAdministrationpositionsareopenandduringtheincreasedvolumeofprojectworkduringtaxseason.
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AdministrativeServices–GewaltHamilton&Associates GewaltHamilton&Associates,Inc.IsaCivilEngineeringcompanythatoffersadiverserangeofprofessionalengineering,surveying,planning,trafficstudies,environmentalandgeographicinformationservices.GHArepresentsadiversegroupofclientsthatincludemunicipalities,countyandstateagencies,utilitycompanies,schooldistricts,hospitals,communitycolleges,parkdistricts,seniorcarefacilities,commercialandresidentialdevelopers.GewaltHamilton&AssociatesisheadquarteredinVernonHills,ILandemploys81professionalscurrentlylocatedamongtwoChicago-landofficesaswellasoneinMissouriSince2004GewaltHamilton&AssociateshassponsoredateamoffourCRSMstudentworkers.May,2014–AdministrativeServicesSupervisor
TeamSize-4CRSMStudentWorkers
Department–TheAdministrativeServicesdepartmentconsistof5fulltimeemployees.
Keyskillsneededtobesuccessfulinthisjob:
1.Willingnesstolearn 2.Abilitytomulti-taskondifferenttypesofprojects
3.AbilitytocommunicatewithalllevelsofEngineersandotherprofessionals4.Displayand/orlearngoodorganizationalskills
DutiesInclude:
• Processingmonthlyinvoicestoincludeproperdocumentation• Applyingcheckstotheappropriateinvoices• PrintingandbindingbooksforProjectManagersand/orourclients.• Scanning,copyingprojectplans(including24x36plansets),convertingdocumentsintoPDFs.• Assemblingnewbillingfilefolders• Filingreceiptsintheappropriatefilefolders.• EnteringmileagelogsandprintlogsintoVision(AccountingSoftware).• Mailingstatementstoclients.• Responsibleforproperlyfilingfoldersinnumericalorder.• Archivedormantjobsfilesandcreatinganassociatedlisting• Assistspecialdepartmentprojectsonan“asneeded”basis.
ValueofCRSMTeam:TheAdministrativeServicesSupervisorstatestheCRSMstudentsfreeuptimeforfulltimestafftoconcentrateonhigherpriorityprojects/tasksandstrategicplanning.TheCRSMstudentsaretreatedasequalmembersoftheteamandareinvitedtoparticipateinsomeofourbusinessmeetingsandFridayFunDays.Eachyearwelookforwardtoournewteammembersaswellasthereturningstudentworkers
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AdministrationServices–LakeCountyDept.ofTransportation TheLakeCountyDivisionofTransportationprovidessafe,efficient,andwell-maintainedcountyhighwaysandbikewaystoimprovethegeneralwelfareoftravelersinourcommunitiesandfostertheorderlyeconomicdevelopmentofthecounty.Since2014theLakeCountyDepartmentofTransportationhassponsoredateamoftwoCristoReySt.Martinstudentworkers. January,2016–DirectorofFinanceandAdministration
Keyskills–MSExcel–IntermediateLevel,InterpersonalCommunications,Reliability/Dependability
Departments–VehicleServiceWriter/PartsDepartment,AccountsPayableandReception
TeamSize:2StudentWorkers
TheDivisionofTransportationconsistsof126fulltimeemployeesandisresponsibletoplan,constructandmaintaintransportationsystemsthroughoutLakeCounty,IL.
JobDuties
VehicleServiceWriterandPartsDepartment–
• Scanequipmentinvoices,autobodypaperwork,recalls,warranties,violations,vehicledamagereportsandsavetotheappropriatefolders/subfoldersinaccordancewithfilenamingconventions.
• AttachscannedfilestovehicleequipmentintheFASTERFleetManagementsystem• Filepapercopiesofincomingdocuments,afterscanningiscomplete,totheappropriateServiceWriter
files.• EnterinvoicesintoFASTERPartssystem• Preparelistofvendorreturns• EnterUPSreceivingdocumentinformationintoExcelfiles• Checkpartsinventorybasedonlongevityinservice• CheckaccuracyofpartsinventorylevelsinthePartssystembyphysicallycountingpopularitemsand
enteringcorrectedonhandinventoriesintothePartssystem.• Createlistofpartstobereturnedtovendors
AccountsPayableandReceptionDeskCoverage
• ScanincominginvoicestoeitherExcelfilesorintoOracleaccountspayablesystem• Fileincominginvoicesinaccordancewithfilingprocedures• SupporttheSafetyCoordinatorbydocumentsMaterialSafetyDataSheetsintoExcelfiles
ValueofCWSPTeamTheDirectorofFinanceandAdministrationstatesthestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.AlsotheDOThiredaCRSMstudentworkerduringthesummeratlowercostthancollegeinternsandpossesscomparableskillssets.
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AdministrationServices–LakeCountySheriff’sOffice The Lake County Sheriff's Office has the constitutional and statutory responsibility to enforce federal laws, Illinois State statutes and County ordinances for unincorporated Lake County Illinois and several contract communities. The Lake County Sheriff's Office maintains peace and order, arrests offenders, issues traffic citations, serves civil process, maintains the Lake County Adult Correctional facility and provides security for the courts. The Lake County Sheriff's 2015 Annual Budget approved by the Lake County Board is $66,020,750.00, with 489 full-time and 51 part-time employees. Since 2007 the Sheriff’s office has sponsored a team of four Cristo Rey St. Martin student workers. November,2015–RecordsSupervisor
Keyskills–AttentiontoDetail/Accuracy,Productivity/AbilitytoMulti-task,CustomerServiceOrientation
Departments–RecordsandReception
TeamSize:4StudentWorkers
Therecordsdepartmentconsistsof9fulltimeemployeesandisresponsibletomaintainrecordsandtransactions,bothelectronicandpaper,involvingtheactivitiesoftheLakeCountyILSheriff’soffice.
JobDuties
TrafficCitationDataEntry–TrafficcitationsarereviewedandthestudentworkershavebeentrainedtoidentifyandenterseveraldatafieldsintotheIDOTwebsitetrafficcitationdatabase.
BookingsProcessing–Incoming“guests”filesarereviewedforcompleteness.UponreceivingallrequireddocumentsandfileinformationthebookingfoldersarefiledintheSheriff’sofficefileroom.Completenessandaccuracyarerequired.
CrashReportCoding–Crashreportsarereviewedand20datafieldsareenteredintotheSheriff’sofficerecordsmanagementdatabase.
Reception–IncomingpeopleandphonecallstoSheriffsofficearegreetedanddirectedtotheappropriatedepartment/personsasrequired.Thestudentworkersprovidecustomerserviceaswellasbi-lingualskillstoensureallpersonsareguidedtotheirappropriatedestinations.
Filing–RecordsmanagementprocessesareimplementedincludingfileresearchandfiledestructioninaccordancewiththerecordsmanagementpoliciesoftheSheriff’soffice.
ValueofCWSPTeam
Thestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.
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Compliance/Audit–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorssixandahalfteams(26studentworkers)andfirstpartneredwithCWSPin2007
April,2015–ADDQualityDirector
Keyskills–AttentiontoDetail,Organization,SelfMotivated
JobTitle–RegulatoryComplianceandAuditInspectionClerkTeamSize–2CRSMStudentWorkers
TheCRSMstudentteamispartoftheAbbottDiagnosticDivision(ADD)andreportstotheComplianceManager.ADDisagloballeaderininvitrodiagnosticsandoffersabroadrangeofinnovativeinstrumentsystemsandtests..
Duties-ThestudentworkersareresponsibletoensurecompliancewithFDAregulationsandpreparationbeforeandduringFDAonsiteauditsthroughouttheyear.
DutiesforStudent#1include:
• Organizeinspectionadministrationdocumentsforqualityaudits/inspectionsperformedinADDLakeCounty,ILfacility
• Documentallthematerialsprovidedtoauditors/inspectorsusingtheelectronicinspectionrequestdatabase
• Developthecomplianceroomorganizationalstructureandcatalog• Updateand/orcreaterecordsrelatedtoaudit/inspectionObjectiveEvidencebinderstoensureall
recordsareincludedtosupportactionstakenbythesitethataddressauditobservations• AssisttheADDauditsupportteamondaysthatauditorsareonsite.Dutiesincluderetrievalof
requestedfiles,makingcopies,documentinganddeliveringtoauditors
DutiesforStudent#2include:
• Update/Create/Inspectobjectiveevidencebinderstoensurealldata/recordsareincludedtosupportactionstakenbythesitetoaddressauditobservations
• Assistwithcompliancefileroomorganizationstructure• AssisttheADDauditsupportteamondaysthatauditorsareonsite.Dutiesincluderetrievalof
requestedfiles,makingcopies,documentinganddeliveringtoauditors• OrganizeandassistwithQualitySystemManagementReviewdocumentationproject• AssistwithscanningofdevicemasterrecordsforproductsmanufacturedinADDLakeCounty,ILfacility
ValueofCWSPTeam
TheQualityDirectorstatesthestudentteamhashelpedtheQualityAssuranceteamtoimprovetheircomplianceprofileandreducedthebacklogofcompliancework.
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Compliance/Ethics–TakedaPharmaceuticalCompany
Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinMarch,2015andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
December,2013–Compliance Training & Communications Program Manager
Keyskills–MSOffice–Intermediate,StrongWrittenCommunications,AttentiontoDetail
TeamSize–4CRSMStudentWorkers
Department–ComplianceOperations
TakedaestablishedanEthics&ComplianceProgramthatrequiresallTakedaemployeesandagentsberesponsibleforconductingtheirbusinessactivitiesincompliancewithallapplicablelawsandregulations,industryguidanceandcodesandthehigheststandardsofbusinessethics.TheCorporateEthics&ComplianceProgramisalignedwiththeOIGComplianceProgramGuidanceforPharmaceuticalManufacturersplusthePhRMACodeonInteractionswithHealthcareProfessionals.
TheOfficeofEthics&CompliancehasresponsibilitythatincludesthemanagementoftheUSCodeofConduct,CompliancePolicies,ComplianceTraining,ComplianceHotline/Helpline,Investigations,3rdPartyDueDiligence,andtheAnti-corruptionProgram
Takeda’sOECOperationsteamconsistsof20fulltimeemployees.
Projects
RecordsManagement–incomingdocumentsinpaperformataresortedandorganizedintorecordstorageboxes.InformationsuchasfilenumbersanddescriptionsareloggedintoExcelfilesandthenthefilesareshippedtooffsitestoragefacilities.
CorporateSponsorshipRecordsConsolidation–Studentscombinedisparateemailsandtheirassociatedsponsorshipapprovals(email)toensureappropriatedocumentationandapprovalsexistforeverysponsorshipTheirproceduresinclude:
Duplicateemailsareidentifiedandstoredinfolders.
Studentsaretrainedtoensuretheappropriaterecordsandapprovalsexist.
Approversarecontactedbystudentsrequestingmissingapprovals.
Allelectronicfilesarestoredintoproperlyorganizedelectronicfolders.
SampleCompliance–StudentsperforminternetresearchensuringTakedadocumentationisuptodateregardingstate-by-stateregulations/lawsregardingtheuseandmanagementofdrugsamples.ThestudentsutilizeamasterExcelfileandperformGooglesearchestoupdatedocumentationoflaws/regulationsimpactingdrugsamples.Also,newstatelaws/regulationsareresearched.
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SharepointSiteAdministration–studentsmaintaincomplianceinformationcontainedonaninternalSharepointsite.Documents,links,resource/referenceinformationareuploadedand/ordeletedtoaninternalcomplianceSharepointsite.StudentsreceiveonlinetraininginSharepointadministration.
CountryBasedCodeofConductResearch-Studentsperforminternettodocumentbytopiccountry-by-countrylaws/regulationsrelatedtocodesofconduct.ThestudentsutilizeamasterExcelfileandperformGooglesearchesbasedoncountryandpharmacodetoupdatedocumentationoflaws/regulationsandidentifygapsamongcountries.
AdvisoryBoardClose-outs–Therearehundredsofadvisoryboardsandstudentsreviewalladvisoryrequeststomakesuretheyarecomplete.Studentscreatefoldersforeachrequestandthenreviewthecontentstoensureeachfolderiscomplete..Studentscontactindividualadvisorsrequestinganymissingdocuments.Studentscheckthat“close-outs”arecompleteandthenkick-offworkflowsthatareimbeddedinSharepointsite.
SpeakerCorrectiveActionsCommitteeReporting–studentsreviewreportssubmittedbySCACmembersoutliningcorrectiveactionsrequiredofspeakersatTakedafunctions.CorrectiveactionsareidentifiedandenteredintoamasterExcelfileandthensummariesarecreatedanddistributedtocommitteemembers.
ValueofCWSPTeam
TheCRSMstudentworkersareindividuallyassignedprojectworkthatisclassifiedasbothtier1andtier2projects.Thisprovidesmoretimeforthefulltimestafftofocusonhigherpriorityprojectsandallowsmoretimeforplanning.
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Compliance/Quality–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGrouphassponsoredateamofCWSPstudentworkerssince2013.January,2015–VicePresident,ComplianceandQuality
Keyskills
1. InterpersonalCommunicationSkills2. ProficiencyinComputerApplications3. OrganizationSkills
JobTitle–ComplianceandQualityCoordinatorDepartment–TheComplianceandQualityDepartmentisComprisedofFourEmployeesTeamSize–1CRSMStudentWorkerDuties
TheCRSMstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:
• UpdateandAuthoringofCompanyOrganizationCharts-PerformquarterlyupdatestotheorganizationalflowchartsforallofTheAdvancedGroup’s20+departments.MSVisioisutilizedtocreateandupdatetheorganizationcharts.
• SOPProcessFlowcharting–CreateflowchartsusingVisiothatarevisualdepictionsoftheprocessesdescribedineachoftheover100StandardOperatingProcedures(SOPs)existinginAdvancedGroup’sClinicalServicesgroup.
• StaffRoleComplianceNotifications–Everyemployeeandconsultantroleisassociatedwithajobtrainingandcertificationmatrix.Eachofthe200+employees/consultantsareevaluatedbyreviewingsystemreportsandpersonnelfilesanddocumentinggapsinanExcelfile.PersonnelarenotifiedbytheCRSMstudentworkeroftheircompetencygapsviaemail.
• DepartmentWebsiteAdministration–ManagedepartmentSharepointsitebyuploading/updating/deleting/movingcontentfilesasrequired.
ValueofCWSPTeamVicePresident,ComplianceandQualitystatesthestudentworkerisconsideredpartoftheComplianceandQualityteamwhoaddressestier2projectsthatallowtheotherteammemberstoaddresshigherpriorityprojectsandstrategicplanning.
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ContractsAdministration/Documentation–Omnicell,Inc.Omnicell,Inc.,isaleadingproviderofsolutionstargetingpatientsafetyandoperationalefficiencyinhealthcarefacilities.Fromthepointatwhichamedicationarrivesatthereceivingdocktothetimeitisadministered,Omnicellsystemsstoreit,packageit,barcodeit,orderit,issueit,andchargeit.Omnicellreportsover$246millioninannualrevenueswithapproximately1,100employees.
OmnicellsponsoredaCWSPteamstartingin2011.
6/11/2012–Manager,ServiceContractsAdministration
Keyskills-MSExcel,StrongCommunications,IndependentWorker
TeamSize–4CRSMStudentWorkers
Theservicesorganizationiscomprisedof83fulltimeemployeesandprovidescontractadministrationservices,helpdesk,technicalsupport,financialanalysisandreverselogisticsgroups.Thefourstudentworkersreportdirectlytoasinglesupervisorbuteachhasbeenassignedamentorwhoworksdifferentrolesintheservicesorganization.
Thestudentworkersstartedwithsimilarcoredutiesincludingfilingdocumentsintotheservicesorganizationfileroom.EachstudentalsorotatesweeklyintothesalesdepartmentandenterssalesinvoicesintoOmnicell’sSAPERPsystemandalsoprocessingFEDEXreturnnoticesouttocustomers.JustafewweeksafterthestudentworkerteamstartedthesupervisorstartedcollaboratingwithvariouspeopleintheservicesgrouptobuildalistofprojectsfromallareasthatwerethenassignedtothestudentsinadditiontotheircoredutiesTheManagerofServiceContractsAdministrationstatesthatthestudentworkerswerefinishingtasksfromthelistmuchfasterthanoriginallyanticipatedandthecompetitivenaturebetweenthestudentworkerteamhelpedtodrivetheworkerstofinishprojectsquickly.
TheOmnicellteamsupervisorandmentorsrealizedthatitisbesttoofferavarietyoftasks/projectstothestudentworkersand,basedondiscussionsofeachstudent’sareasofinterest,startedassigningmentorsandprojectworkthatwouldappealtotheirareasofinterest.
Onestudentworkerhasaspirationstobecomeawriterand,asaresult,hewasassignedtofollowaselectgroupofemployeesanddocumenttheirprocessesandprocedures.ThisdocumentationisbeingutilizedinOmnicell’seffortstorenewitsISO9001certification.ThestudentworkerfilesallapproveddocumentationintheAgiledocumentrepositorythathousesallISOrelateddocuments.
AsecondstudentworkerishasaninterestinmathematicsandwasassignedaFailureAnalysisEngineerasmentor.ThisstudenthasgainedexperienceworkingwiththeITdepartmenttoquantifyvariousSixSigmaqualitymeasurementsincludingdefectsratingsandquantityvs.reliabilitycalculations.TheseareaccomplishedviacreationofSQLqueriesandimportinglargeamountsofdataintoExcelandapplyingintermediateandadvancedExcelfunctionstothedataincludingPivotTablesandvariousformulas.TheMentorstatesthatheemphasizestyingtheformulaslearnedinExceltomathematicalclassroomconcepts.
Twoofthestudentworkersarebeingretainedoverthesummer(inajobsharerole)toactastheSAPandSiebelCRMsystemsDataBaseAdministratorwhileanemployeeisonleave.
ValueofCWSPTeam
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TheManagerofServiceContractsAdministrationstatesthateverybodyinourfacilityreferstotheteamofstudentworkersas“ourkids”andtheyareequallycontributingasanypersoninthefacility.Thestudentworkerteamcontributestoeverydepartmentandtheyareatalosswhenoneofthestudentworkersisgone.Shestates“werelyonthemformailandthingsthatkeepusrunningincludingsalesinvoicing.WewouldneedtohiretwoFTEstoperformequalworkofthestudentworkerteam.
Inthepastfourmonthsthestudentworkersbeganprocessingsalescontracts(forcustomerswithoutsupportcontracts)byreviewingcustomerservicetechnician’sdocumentationofhelpdeskcasesandusingtheirtrainingtocreateanddeliversalescontractstocustomers.Thishasresultedinmorethan$42,000ofincrementalrevenuetoOmnicellwhichhasresultedinanimpressivereturnoninvestmentintheirstudentworkerteam.
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CorporateTax–ReynoldsHoldingGroupReynoldsHoldingGroupisaleadingprovideroffoodservice/foodpackaginginNorthAmericaandtheworld’slargestmanufacturerofFoodserviceDisposablesandFoodPackaging.Theirproductsareusedbythesupermarket,packer/processor,institutional,foodservice,andrestaurantindustries.Reynoldsreportsover$2.5billioninannualrevenueswith55manufacturingfacilitiesworldwide(7countries),12,300employeesand1,600+customers.
ReynoldshassponsoredaCWSPstudentteamsince2005.
February,2013–CorporateTaxAccountant
Keyskills–WillingnesstoLearn,AttentiontoDetail,MSOffice–Excel(intermediatetoadvanced)
TeamSize–1CRSMStudentWorker
Department–CorporateTax
ThecorporatetaxdepartmentisresponsibletocomplywithsalestaxauditsinallstatesthatReyboldsdoesbusinessplusspecialreportingrelatedtocapitalexpendituresandotherprojects.Thedepartmentiscomprisedof16fulltimeemployeesintheLakeForestfacilityand35employeesthroughouttheirvariousoffices.
CoreDuties
TheCRSMstudentworkerpullsinvoicesrequestedtocompleteaudits.ThestudentworkeraccessesReynold’sSAPsystemandistrainedtoidentifyandprintthenecessaryinvoiceswithsupportingdocuments.Databaseupdatesareperformedinseveralprojectsrelatedtocapitalexpenses.Also,thestudenthasseveralfilingprojectsrelatedtothesortingandfilingoftaxdocumentsintotheappropriatestatefoldersforeachofReynold’svariousentities.
ValueofCWSPTeam
Theofnumberandfrequencyofsalestaxauditshasincreasedacrossallstatesandthecorporatetaxdepartmentincursincreasedinterestcostseverymonthanauditremainsopenuntilcompletion.TheCRSMstudentworkerhasreducedtheamountoftimeneededtocompletethemultipleopenauditsresultinginlowerinterestexpenses.TheTaxAccountantestimatestheinterestfeesavingsderivedfromshortenedaudittimeperiodshavemorethanoffsetthebusinessexpensepaidfortheCRSMworker.
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CorporateTax–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$7billionwith18,500employees.
GraingersponsorstwoteamsofCWSPstudentsandhasbeenaCRSMbusinesspartnersince2008
October,2012–Supervisor,SalesTaxAudits
Keyskillsneededtobesuccessfulinthisjob
1. Abilitytomulti-taskondifferenttypesofprojects
2. Abilitytocommunicatewithalllevelsoftaxprofessionals
3. MicrosoftExcelskillsareaplus
Department–CorporateTaxDepartment(includingFederal/State/InternationalIncomeandSales/UseTax)
TeamSize–TheTaxDepartmentconsistsof19employeeteammembersplusateamoftwoCRSMCWSPstudents.
Duties(ofthe2CRSMStudentWorkers)
Helpstatesalestaxauditsbycopyingrequestedworkpapersanddeliveringthemtotherequestingpartiesonanasneededbasis.
AssistontheIRSAuditinregardtocopyingworkpapers,scanningdocumentationfromprinttosoftcopy,arrangingdocumentationinbindersforeaseofuse.
Organizeandfiledocumentsrelatedtotheover500domesticGraingerbusinesslocations.
Internetresearchisperformedtofindthebranchlocationandthenmailbusinesslicensestothe500locationsforpostingineachlocationinaccordancewithregulations.
Dailymaildeliverytoallaccountingandtaxdepartmentswhichrequiresreadingandcomprehendingmaterialssotheymaybedeliveredtothecorrectparty.
StudentsassistwithRecordsRetentionbyboxingupoldertaxrecordstosendtostorageandmovingfilestomakeroomineachnextyear’sfilings.
EachstudentaccessesaProjectworksheetlocatedonasharesitethatcontainslistsofprojectworkthestudentsuseasaTo-dolistandthenupdatevariousareasofthespreadsheetwiththeirprogressuptocompletion.
ValueInmid2011theTaxdepartmenthadnostaffdedicatedtovariousfunctionslikerecordretentionandbusinesslicensedeliveryandfiling.TheSalesTaxAuditSupervisorstatesthattheCRSMstudentteamhasprovidedon-goingefforttothesetwoareasplusadditionalprojectsthatfreestaffmemberstoworkonmorevalue-addedprojects.
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CustomerAdvocacy–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Ithas31,900employees
CardinalHealthhassponsoredofateamoffourCRSMstudentssince2007.
4/13/2012–DirectorofCustomerAdvocacy
TeamSize–1CRSMStudentWorker
Department–CustomerAdvocacy
Keyskills–Outgoingpersonality,strongverbalandphoneskills,MSExcel
ThecustomeradvocacydepartmentiscomprisedofregisterednursesandclinicianswhoinvestigateandtrackproductissuesandevaluatetheneedtoreporttotheFDA.Clinicalproductissuessometimesrequirefieldcorrectiveactionsandonrareoccasionsresultinarecall.
ThecoredutiestheCRSMstudentworkerperformsinclude:
• Dataentryintoacustomizeddatabasethattracksclinicalproductcomplaintsandreceiptofrecalledproducts.
• Entryofresponsestocomplaints• Runreportsrelatedtoproductcomplaints/recallsanddownloadstoMSExcel• Performmailingsforlettersthataresenttocustomersimpactedbyproductrecalls• Filingintosupplierfilesthattypicallycontainthousandsofdocuments• Talkingtocustomersviatheuseofphonecallscripts• Additionalprojectswerecompletedwithrelateddepartments
ValueofCWSPTeam
TheCRSMstudentworkerperformsimportanttier2tasksforthecustomeradvocacydepartment.Thishashelpedtokeepprocessesasuptodateaspossible.
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CustomerService/ER–AdvocateCondellMedicalCenter AdvocateCondellMedicalCenterwasfoundedasacommunityhospitalin1927,providingforthehealthcareneedsofLibertyville,ILandthesurroundingcommunities.Todayithasexpandedtoprovidehealthcareincancercare,surgery,andheart/vascularserviceswithover600physicians.AdvocateCondellhassponsoredateamofCRSMstudentworkersstartinginAugust,2014.May,2015–ShiftCoordinator,EDKeyskills
1. IndependentWorker2. CustomerServiceOrientation3. BilingualLanguageSkills
Department–EmergencyRoom TeamSize–2CRSMStudentWorkersTheEmergencyRoomisstaffedbyover200employeeswith26employeesworkinginshifts24hoursaday365dayseachyear.Duties
TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingduties:
PatientTransport–TheCRSMstudentstransportpatientstotheirassignedroomsintheERortransportpatientsviawheelchairtotheOB/Gyndepartment.ERRoomPreparation–PriortoapatientarrivingatanassignedERroomthestudentworkers“prep”theroombyensuringallrequiredsuppliesarereplenished.Thestudentsaretrainedtocheckthatalllinensandgownsarerefreshed.Theyreviewthevariouscabinetsanddrawerstoensurethatallconsumablesincludinggloves,bandages,andvariousothermedicalsuppliesarepresentintherequiredquantities.TubePrep–Onadailybasisstudentsreviewthestockoftesttubestoensurethatenoughbatchesof60testtubesareonhandtomeetcurrentdemand.Thestudentsreviewallexpirationdatesoftesttubesandtakeoutanyexpiredtubes.Allunexpiredtubesareaffixedwithanexpirationdatelabelandarethenplacedinchronologicalorderbyexpirationdate.PatientService–Studentworkerstakephonecallsfrompatientroomsandaddressrequests.EquipmentRounding–StudentsgatherunusedequipmentsuchaswheelchairsandgurneystheERstockrunslow.DocumentCopying–Studentworkersensurethatasufficientstockofpatientdocumentsareonhandsuchasconsentforms.ResourceManualCreation–StudentworkersauthoredastaffresourcemanualprovidingdetailedinformationandillustrationsforERstaffhaveaccesstothenecessaryresourcestoperformtheirduties.ComfortCart–ThreetimesdailystudentworkersbringtheERcomfortcartthroughouttheERwaitingroomandofferrefreshmentstofamiliesandfriendsofadmittedpatients.Thestudentsinteractwithfamiliesandchildrenofferingvariousdrinks,snacksandcoloringbooks.ValueofCWSPTeamTheEDShiftCoordinatorstatestheERisaverybusyenvironmentandtheCRSMstudentsthriveintheirveryactiveroles.Thestudentsareabletoperformdutiesthroughouttheirworkdaythathelptheemergencyroomrunmoreefficiently.
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CustomerService/PatientTransport–AdvocateCondellMedicalCenterAdvocateCondellMedicalCenterwasfoundedasacommunityhospitalin1927,providingforthehealthcareneedsofLibertyville,ILandthesurroundingcommunities.Todayithasexpandedtoprovidehealthcareincancercare,surgery,andheart/vascularserviceswithover600physicians.AdvocateCondellhassponsoredateamofCRSMstudentworkersstartinginAugust,2014.
March,2015–Manager,PatientTransportandCallCenterKeyskills
4. InterpersonalCommunications5. CustomerServiceOrientation6. Proactivity
Department–PatientTransport TeamSize–2CRSMStudentWorkersThePatientTransportgroupconsistsofupto10employeesonstaffatanyonetimewhoaretaskedtotransportpatientstoallareasofthemedicalcenter.Duties
TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingduties:
PatientTransport–TheCRSMstudentsassistfulltimeassociatesintransportationofcriticalconditionpatientsrequiringadditionalcareandhelpduringthetransportprocess.PatientDischarge–Patientsbeingdischargedfromthehospitalrequiretransportfromthedischargingdepartment(manytimesinawheelchair)totheareathepatientwillbepickedup.Duringthisprocessthestudentsaretrainedtosocializewitheachpatientincludingscriptedinteractionstothankthepatientfortheirstayandbuildapositiveimpressionduringeachdischargeprocess.EquipmentRounding–Studentsgotoeachdepartmentinthehospitaltogatherequipmentsuchaswheelchairsandgurneysthatarenolongerinusesotheycanbecentrallystored.Filing–Studentsmaintainpatienttransportfilesandpurgerecordsthataregreaterthan30daysold.ValueofCWSPTeamTheManagerofPatientTransportstatestheCRSMstudentsallowthefulltimeassociatestofocusonhigherprioritytransportassignmentsthatwouldotherwiserequiretimefromexistingstaff.ThestudentsbringgreatvaluetothePatientTransportdepartmentandareveryprofessionalandrespectful.
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CustomerService–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Cardinalhasapproximately31,900employees.
CardinalHealthhassponsoredofateamoffourCRSMstudentssince2007.
December,2014–Manager,CustomerService
TeamSize–1CRSMStudentWorker
Department–CustomerService(5FTEs)–MedicalDivision
Keyskills–AttentiontoDetail,InterpersonalCommunication,ComputerProficiency
ThecoredutiestheCRSMstudentworkerperformsinclude:
• WeeklyReporting–PickExceptions(non-fulfilledorders).ThestudentworkergoesthroughthePickExceptionreportandtakesactiononitemsthataretheresponsibilityofcustomerservice.RequirescompletionofSOPtraining.
• ServiceFailureReport(WeeklyandMonthly).Thereportcontainsitemsinwhichcustomersareclaimingcreditsrelatedtoashipment.Items/transactionslistedinthereportisreviewedagainstthecompletedstatusupdatesinSAP.Theresponsiblepersonisassigned.Thisreportconsistsof300+itemsandrequiresthestudentworkertosuccessfullycompleteSOPtraining.
• OrganizationofCustomerFolders–Allcustomerfoldersaresortedwithtransactioninformationfiledindateorder.
• Tallying–Lookupsalesinvoiceinformationandcomparevs.shippingrecords(Inv.#,DeliveryNote,Warehouse#,Account#,Customer).
• InternationalShipmentLabels–Createshippinglabelsincludingthequantityanddescriptionofmaterialsinshipment.
ValueofCWSPTeam
TheCRSMstudentworkerperformstier2taskswhichminimizebacklogsandfreesthefulltimestafftofocusonhigherpriorityprojects.
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CustomerService–LibertyvilleBankandTrustLibertyvilleBankandTrustofferspersonalandbusinessfinancialservicestotheLakecountyareawitheightlocations.CombinedwithitsparentcompanyWintrustFinancialover100bankinglocationsexist.
LibertyvilleBankandTrusthassponsoredateamoffourCRSMstudentworkerssincein2004.
December,2014–Manager,DepositOperations
Keyskills–InterpersonalCommunications,AttentiontoDetail,CustomerFocus
Departments–RetailOperations
TeamSize–2CRSMStudentWorkers
AteamoftwoCRSMstudentworkersperformdutiesincluding:
Receptionist–Receptiondutiesincludeansweringphonespromptlyinanenthusiasticandwelcomingmannerandassistingcallerstoreachtheappropriatepersontoaddresstheirneedsviaa“warm”transfer.Anypersonsenteringthebrancharegreetedanddirectedtotheappropriateperson.
DepositOperationsDocumentPrep–Signaturecardsareprocessedastheycomein.Proceduresinclude:
• Reviewtheentiresignaturecardforcompleteness• Verifytheaddressandphonenumber• Inputdataintocoresystem
PlatinumClubDuties–Studentworkersassistthecustomerloyaltygroupinthefollowingways:
• Organizeandsendoutgoingcustomermailings• Printcustomerlettersandassociatedlabelsformailing
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CustomerService/ClientSupportServices–NorthernTrustCompanyNorthernTrustisaleadingproviderofassetmanagement,fiduciary,banking,assetservicingandfundadministrationsolutionsforindividuals,families,corporationsandinstitutionsworldwide. ItheadquarteredinChicago,ILandisamongthelargestbankcompaniesinIllinoiswithover$94millioninassetsand84locationsthroughouttheUS.
NorthernTrustCompanyhassponsoredateamofCRSMCorporateWorkStudy(CWSP)studentworkerssince2011.
TeamSize–4CRSMStudentWorkers
Department–TheClientSupportServicedepartmentconsistsof7fulltimeemployeesandsupportstheBanking,TrustandInvestmentGroups.
Keyskills–Attentiontodetail,willingnesstolearnandveryorganized.
Dutiesinclude:
• Printing,bindingandqualitycontrolreviewofclient“book”requestsinpreparationforclientmeetings.Inthemostrecentmonthover200clientbookswereprepared.
• Preparationandscanningofseveralcustomerdocumenttypesforeachofthethreegroups.• Producecoversheetsandpreparationofdocumentsmovingtooffsitestoragelocations.• Dailypick-upofIncomingmailfollowedbysortinganddeliverytoallareasofthebuilding.Thisoccurs
severaltimesthroughoutthedayincludingpick-upofoutgoingmailpieces.• Loanpackagepreparation,printinganddeliveryforweeklyloancommitteemeetings.• Specialprojectsasassigned
ValueofCWSPTeam
TheManager,ClientSupportServicesatNorthernTrustCompanystatestheydonotknowwhattheywoulddowithoutCRSMstudentworkers.TheCRSMteamaddressesdutiesthatfreeupthestafftoworkonhigherpriorityprojectsplusreducestheworkloadforthefulltimestaffers.
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CustomerService–PotashCorpPotashCorpistheworld’slargestfertilizercompanybycapacity,producingthethreeprimarycropnutrients:potash(K),nitrogen(N)andphosphate(P).PotashCorpreportedinexcessof$8billionrevenuesandover5,700employeesinfiscal2012. PotashCorphassponsoredateamofCWSPstudentsstartinginAugust,2013.
January,2015–Director,CustomerService
Keyskills–AttentiontoDetail,ComputerSkills,Independentworker
Department–CustomerService TeamSize–1CRSMStudentWorker
Thecustomerservicedepartmentiscomprisedofsevenfulltimeemployeesandisresponsibleforallcustomerordersfrombeginningtoend.Thisgroupinitiatesordersforcustomers,tracksprogresstodeliveryplusrecordkeepingandcompliancewithgovernmentregulations.
ProjectsAndDuties
RecordsManagementforBillsofLading–Thestudentworkerreceivesexecutedofbillsofladingforshippedammoniumnitrateproducts.EachisprintedandfiledbyaccountplusenteredintoanAS400basedsalesandcustomerservicesystem.Accuratefilinganddateentryiskeytoproperlytrackshipmentstatusandtomeetregulatorycompliancerequirements.Also,copiesofbillsoflading,plusrelateddocuments,areemaileddirectlytocustomercontacts.
ProcessActivatedTrainingRecords–EachactivityorprocessoccurringinthecustomerservicedepartmentisfullydocumentedinaLotusNotessystem.TheCRSMstudentworkeristhe“keeper”ofthedocumentscontainedinthedatabaseusingbothExcelandWordformats.Dutiesinclude:
• Reviewprocessdocumentationforcompleteness,understandabilityandgrammaticalcorrectness• Updateexistingprocessdocumentsaschangesoccur• Authorprocessdocumentstoaccuratelyreflectallthestepsinagivenprocess
DailyActivityFile–Reportsarereceivedfromvarioussourcesthatreflectallshipmentsfrommanufacturingplantsofselectproductlines.Thesalesanddistributionsystemisaccessedtomatchupdeliveryinformationwithordersanddeliverystatus.Deliverystatusesareupdatedinthesystemwithanyrequiredupdates.Becausetheproductsareregulatednewshipmentscannotbeinitiateduntil(viaabilloflading)confirmationofdeliveryacceptanceofanexistingorder.
ValueofCWSPTeam
TheDirectorofCustomerServicestatestheCRSMstudentworkerisconsideredamemberofthecustomerserviceteamandhelpstheteamtokeepcurrentwithincomingworkflowsandtherelateddatabaseupdatesthatarecriticaltomeasuringanddecisionmakingtothemanagementteam.
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CustomerService–W.W.Grainger,Inc.W.W.Graingerisaglobaldistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$9billionwithover22,000employees.Graingersponsors24CWSPstudentworkersandhavebeenaCRSMbusinesspartnersince2008December,2013–CustomerServicesOperationsAssociateCustomerServiceOperationsDeKeyskills–
• MicrosoftOffice–IntermediateProficiency(Word,Excel,PowerPoint,andOutlook).• Strongattentiontodetail• Excellentcommunicationskills• Abilitytohandlechangestoprocesses(changemanagementskills)• Organizationalskills.Thestudentshouldbeabletoidentifykeymessagesforwrittencommunications
andforprojects;theywouldneedtobeabletoidentifythenecessarystepstocompletetheprojectfromstarttofinish.
Department–CustomerServiceOperationsTeamSize–4CRSMStudentWorkersCustomerServiceOperationsispartoftheCustomerServicedepartment,rollinguptotheUSbusinessatW.W.Grainger,Inc.TheCustomerServiceOperationsdepartmentconsistsof50fulltimeteammembersplusfourCRSMCWSPstudents.TheCRSMstudentsperformmultipledutiesdetailedbelow:ProcessDocumentation:WorkwithvariousteammemberswithintheKeepStockoperationsteamtodocumenttheworkinstructionsforworkingmaintenancerequestsforcustomers.BBX(BranchBusinessExcellence)DataEntry:Enterindataconductbybranchdesignatesonthesevenhighriskprocessinabranch.ThestudentwillinputtheresultsofthebranchauditintotheBBXspreadsheetwhichhelpsidentifytheriskrankingofthe3keyareas.ShowroomRedesignDataEntry:Thestudentwilltakecustomerfeedbackandinputintoaspecializedsurveydatatool.ThisdatawillthenbeusedtoevaluatetheshowroomredesignthatisoccurringacrosstheUnitedStates.Thestudentwillrunreportsonamonthlybasisandsendtothereportingteamtobeinputtedintotheoperatingreviewandpullthecustomercommentsandsendtothebranchteamforreview.Runzheimer/CSEAlignment:Thestudentwillreceiveanexcelfileonasthealignmentchanges(currentlyeverythreetofourmonths)andvalidatethecostcenterandmanagerforeachemployee.Thisprocessrequiresattentiontodetailandfrequentuseofthecompanyintranetemployeeglobalconnectionssite.Understandingthatemployeesmayhavesimilarnamesandidentifyingthecorrectemployee.Ad-hocProjects:Fromtimetotime,differentprojectscomeupthatmanynotrecur.SomeexamplesofprojectscompletedbytherCRSMstudentsinclude:Communicationupdates:
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WeeklyNewsletterto~500branchmanagers:StudentputstogethertheTeamMemberSpotlighteveryweekbyselectingateammemberfromalistofthosesubmittedfortheirgoodwork.Theytheneditwhatwaswrittenabouttheteammember,andthearticleisshowcasedweeklyinAheadoftheCurvenewsletter.
SpecialProject:Developanewpagethatfieldteammemberscanreferencewhentheyneedassistance,butaren’tsurewhomtocontactattheGraingerHeadquartersoffice.
MonthlyGoSeeMeetings:IhavecolleaguesacrossvariousfunctionalareasthatarecriticaltoGrainger’soperations,includingProductManagement,indirectPurchasing,CorporateCommunications,ContactCenter,etc.Thestudentsreceivethenameofanemployeetheyshouldmeet,andtheyschedulethemeetinginOutlook,researchthatperson’sdepartment,andconductsthemeetingthemselves.It’saQ&Aformatforthemeeting,andtheintentistoallowthestudenttolearnaboutotherpartsoftheorganization.
Misc.Projects:TherearealotofmiscellaneousprojectsinCSCommunications.Wewillhavethestudenthelpingoutwithmanyoftheseonanasneededbasis.
CustomerAlignmentDataEntryupdates:StudentwillworkwiththeKeepStockteamtohelpwithdisengagementofaccountsandmailingofscannerstonewOSSC’sandcustomers.ValueofCWSPTeamGrainger’sCustomerServiceOperationsdepartmentremainsasmallgroupofemployeeswhoaretaskedwithbalancingmanycompetingpriorities.WhentheopportunitytohaveaCRSMstudentteamarose,wequicklyjumpedontheopportunitywhichfreeduptimeforthecoreteammemberstofocusonessentialandcriticalissueswithoutlettingsomeadministrativetasksfallbythewayside.ThisisanexcellentopportunityforbothCustomerServiceOperationstoworkwithstudentswhobringafreshsetofeyestothingsandforthestudenttobeengagedinsomeCorporateCustomerServiceOperationalissues.
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eCommerce–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$8billionwithover21,000employees.Graingersponsors24CWSPstudentworkersandhasbeenaCRSMbusinesspartnersince2008November,2015–ExecutiveAssistantineCommerceKeyskills
1. ProficiencywithTechnology2. AttentiontoDetail3. StrongWorkEthic4. AskQuestions
Department–eCommerce TeamSize–2CRSMStudentWorkersGrainger’seCommercegroupconsistsofover250employeesandisresponsibletodevelopandmaintaintheGraingerwebsiteandisanimportantchannelforGraingercustomers.
Duties
TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingdutiesdetailedbelow:
SocialMediaMonitoring–ThestudentworkersaretrainedtouseGrainger’ssocialmediamonitoring
applicationtoidentifysocialmediapostsimpactingGrainger’sbrand.Theyareabletoidentifyand“flag”posts
acrossthevarioussocialmediaplatformsandwhicharethenassignedtotheappropriatesocialmediateam
memberforaction.
WebsiteSearchResultTesting–StudentstestsearchtermsagainstGrainger.comupdates(livewebsite)and
logthenumberofhitsreceivedforsearchterminadatabase.Eachstudentperformedsearcheson1,000
termseach.
WebsiteQualityControl–ThepagesandlinksontheGrainger.comwebsitearetestedtoidentifybrokenpages
orfunctionalitythatdoesnotmeetdesiredstandards.ExceptionsareloggedinanExcelfileforactionbythe
eCommerceteam.
ValueofCWSPTeamTheCRSMstudentworkersprovidegreatvaluetotheeCommerceteamthroughtheireffortstoidentifyqualityissuesontheGrainger.comwebsite.Theseexceptionswouldbeexperiencedbycustomersandresultinpoorexperiences.
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Finance-Accounting,CustomerService,Purchasing–Buehler,Inc.Buehler,Inc.,anITWsubsidiary,isaleadingmanufacturerofscientificinstruments,supplies,andlaboratoryfurnitureforusetoanalyzealltypesofsolidmaterials,includingceramics,metals,composites,glass,rockandplastic.Revenuesareinexcessof$100Millionwith300employeesworldwide.TheheadquartersfacilityislocatedinLakeBluff,ILandtheyalsohavefacilitiesinChina,theUnitedKingdom(UK),GermanyandCanada.
FivedepartmentssponsorateamoffourCRSMstudentworkerssincein2009.
3/22/2012–HumanResourcesSpecialist,Buehler,Inc..
Keyskills–MSOffice,AttentiontoDetail,Filing/Sorting,VerbalandWrittenCommunications
Departments–Accounting,CustomerService,Purchasing,HumanResources
TeamSize–4CRSMStudentWorkers
TheBuehlerheadquartersfacilityinLakeBluff,ILconsistsof115employeesworkinginvariousdepartmentsincludingcustomerservice,productservice,accountingandpurchasing.AteamoffourCRSMstudentworkersreporttoasupervisorintheHumanResourceswheretheyperform“core”dutiesincludingmaildeliveryandback-upreceptionistandtheyareassignedprojectsamongtheotherdepartments.
Thedutiesinotherdepartmentsinclude:
ProductService–Filingofserviceticketswithappropriatecopiesplacedintofolders.
CustomerService–StudentworkersaccesstheSalesLogicCRMsystemperformingdataentryofvariousservicefunctions.IntermediateExcelskillsareutilizedincreatingExceldownloadsandperformingadvancedsorting,formattingandthenidentifyingduplicatedataandmakingthenecessarycorrectionsintheSalesLogicsystem.
AccountsPayable/Finance–Thestudentworkerisresponsibletomatchincomingsupplierinvoiceswiththeirassociatedpurchaseordersandshippingreceiptstocheckforaccuracyandfulfillmentoftheorder(i.e.quantity,description,itemnumber).AftermatchingthestudentworkeraccessestheMapicsaccountspayablesystementerstheinvoiceinformationforpaymentordocumentsthedifferencesandsendstheinvoicebacktothepersonoriginatingtheinvoicerequest.
PurchasingCompliance–Thestudentworkerreviewsworkorderfolderstoascertainthatproperauthorizationexiststocompleteworkordersoutonthedistributioncenterfloor.Theprocessincludesverifyingpricestoapprovedsystemdocuments,associatedpurchaseorderstoensureproperpricinganddocumentedreceiptoforders.Onead-hocprojectinvolvesdocumentationoftheworkorderprocedures(withmanagerreview)resultingwithcompleteddocumentationofinternaldepartmentprocedures.
TranslationServices–StudentstranslateseventoeightpageemploymentcontractsfromGermantoEnglish(usingGoogleTranslate)andmatchtheexactformattingtotheoriginaldocument(formats,spacing,etc.).
ValueofCWSPTeam
TheCRSMstudentworkersbecomemembersoftheBuehlerteam.TheBuehlersupervisorsstatetheirabsenceisfeltbyallwhentheyarenotatwork(i.e.duetospringbreak/Christmasbreak).Thesupervisorsstatetheybringvaluetoeachdepartmenttheyworkin.
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Finance-Accounting,CustomerService,Legal,Health&Safety–EMCO
EMCOChemicalDistributorsstartedinthegarageofitsownerandhasprogressedoverfortyyearstobecomealeaderinthecontractchemicaldistribution,manufacturingandpackagingindustries.EMCOemploysupto500staffworkersprocessesandshipsover27milliongallonsofchemicalsinayear.
EMCOhassponsoredateamofCRSMstudentssince2008.
Keyskills–AttentiontoDetail,IntermediateMSOffice,AptitudeforInternetUsageandResearch
TeamSize–4SMdPStudentWorkers
Departments–Accounting,CustomerService,LegalandHealth/Safety
AteamoffourCRSMstudentsworkinfivedifferentdepartmentsatEMCO.Onestudentsharestimebetweenthelegalandcustomerservicedepartments.Asecondstudentsharestimebetweenthequalityassurancelabandcustomerservicedepartment.
TheManagerofAccountingstatesthattheCRSMworkerassignedtotheaccountingdepartmentisavaluablecontributorinthemanagementofexcessandobsoleteinventory.BasedonreportsofobsoleteinventoryreportsthestudentworkerisabletousejudgmentandknowledgeofEMCO’ssystemstoidentifythe“owner/customer”ofobsoleteproductssittingininventoryandcommunicatewiththesalespersononrecordto“move”theproducttoitsowner.TheskillsinvolveuseofMSExcelandknowledgeoftheMSDynamicsreportingsystem.
EMCO’sGeneralCounselstatesthattheCRSMstudenthasbeeninstrumentalinconvertingtheirlegaldocumentsintoafilesystemincludinglitigation,contractsandworkfiles.Thestudentworkercatchesonquicklyandiseagertohelpoutwithavarietyoftasksnecessarytoasuccessfulconversion.
TheDirectorofEnvironmentalHealthandSafetyworkscloselywithseveralagenciesincludingtheEPA,OHSA,DepartmentofHomelandSecurityandotherstoensureemployeesafetyaswellascompliancewithgovernmentregulations.ThedirectorsupervisesaCRSMstudentworkerwhorecordsandtracksemployeetrainingcertificationsandalsoperformsinternetresearchforpotentialtrainingmaterialstobeintegratedintotheeducationandsafetytrainingclassesprovidedtoEMCOemployees.ThisstudentresearchesseveralindustrywebsitesforrelevanttrainingmaterialsrelatedtoOHSA,EPA,HomelandSecurityandMSDSandhasdownloadedover1,000videosandrelatedtrainingmaterials.Thedirectorthenreviewsthedownloadedmaterialsandidentifiesthematerialsthatwillbeintegratedintotheirtrainingcurriculums.Thestudentworkerwillbedirectlyinvolvedinthecreationoftrainingtestsadministeredtoemployeesinthenearfuture.
ValueofCWSPTeam
TheaccountingmanagerstatesthatwithouttheCRSMstudenttheycannotkeepupwiththeamountofworkresultinginbacklogs.TheaccountingdepartmenthiredonestudentworkerthroughoutthesummerandstatesthestudenthasdoneafantasticjobinvestigatingandidentifyingcustomerslistedontheExcessObsoleteSlowMovinginventoryreport.
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Finance-Accounting,Administration,FinanceandEngineering–MacLeanFoggMacLeanFoggisaleadingdistributerofhighperformancefastenerandcomponentsystems,forgings,precisionmachinedparts,suspensionandtransmissioncomponents,connectorsandinsulatorstotheautomotive,truck,trailer,off-roadvehicles,recreationalvehicles,farmequipment,militaryvehicles,andaerospacemarkets.Annualrevenuesin2011exceeded$800millionwithover4,500employees.MacLeanFoggislocatedinMundelein,IL.
MacLeanFogghassponsoredateamofSMdPstudentssincethe2004/2005schoolyear.
TeamSize–4CorporateWorkStudyProgram(CWSP)StudentWorkers
Department–Accounting
Keyskills–AttentiontoDetail,OrganizationandFlexibility
Dailycoredutiesaccountingdepartmentinclude:
• Processaccountspayableinvoices• Reconcileitemnumbersandquantitieslistedon“picktickets”vs.invoice• Back-uppersontocoverthephonesfortheentirecompany
Value–TheControllerstatesintheCRSMstudentworkerrelievestheworkloadthroughouttheaccountingdepartment.
Department–Administration
Keyskills–MSOffice,Communications(includingphones)andOrganization
Dailycoredutiesinclude:
• Preparationandscanningofdocuments• DataEntryintoMSAccessdatabaseofremotefacilityKeyPerformanceIndicatorsincludingproduction
data,downtimeandoperatingefficiencydata• EntercorrectiveactionreportsintoMSExcelfiles• WorkedonpreparationsforcompanyHalloweenparty• Back-uppersontocoverthephonesfortheentirecompany
Value–TheAdministrativeCoordinator/ProjectManagerstatesthatwithouttheCRSMstudentworkerintheAdministrationdepartmenttheycouldnotkeepupwiththeamount/flowofworkinthedepartment.Thestudentworkercanbecountedontocompletetasksafterinitiallymeetingtodiscusstheproject.
Department–Engineering
Keyskills–MSOffice,OrganizationandCommunications
Dailycoredutiesinclude:
• Preparationandscanningofsteelcertifications• DataEntryintoMSExcel
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• Back-uppersontocoverthephonesfortheentirecompany
Value–TheEngineeringManagerstatestheCRSMstudentworkerintheEngineeringdepartmentperformsprojectsthatareconsideredTier2andthisallowsstafftoconcentrateonhigherpriorityprojectsandduties.
Department–Finance
Keyskills–Organization,ProfessionalDemeanorandDetailOriented
Dailycoredutiesinclude:
• Shreddingofconfidentialfinancialinformationreportsfortheaccountingdepartment• DataEntryintoIRENsystem–datamanagementcoveringthousandsofMacLeanbusinessaccounts• Back-uppersontocoverthephonesfortheentirecompany• Aspecialprojectrecentlycompletedinvolvedenteringallcompanytravelandentertainmentexpenses
fromexpensereportsintoanExcelfileformanagementreview.Thestudentworkerwasassignedthisprojectbecausetheabilitytounderstandthedetailsandistrustworthyenoughtoworkontheproject.
ValueofCWSPTeam–TheFinanceManagerstatestheCRSMstudenttakeshoursofworkofftheplateofthestaffwhichisespeciallyvaluedduringtherun-uptotheyear-endprocessingforthecompany.
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Finance–AccountsPayable–AmericanHotelRegisterCompanyAmericanHotelRegisterwasfoundedin1865asapublisherofhoteltraveldirectoriesandrailroadmapsandmorerecentlyhasgrownfromadirectmarketingcompanytoafulldistribution,servicebasedorganization.Currentlythereare10distributioncentersaroundthecountryandinHawaii.AmericanHotelRegisterisnowafullservicedistributioncompanythatservicesallaspectsofthehospitalityindustryandemployover1,000people.
AHRhassponsoredateamoffourCRSMstudentssince2005.
April,2013–Manager,AccountsPayable,CashApplicationandMailroom
Keyskills-DataAccuracy,PositiveAttitude
TeamSize–1CRSMStudentWorker
Department–Finance(comprised48fulltimeemployeesincluding7inAccountsPayable/CashApplication/Mailroom)
CoreDuties
• EnterPObasedinvoicesintoAccountsPayablesystem(approximately200to250dailyareentered)• ReconcilePCardStatements/Reports–ensurethatallreceiptsareprovidedforexpensesexceeding$75
andreportexceptions(approximately250permonthprocessed)• BurstandstampAccountsPayablecheckrunsandthenstuffenvelopsformailing.500checksare
processedperbatchandapproximatelytworunsareprocessedperweek.• VariousprojectsrequiringExcelintermediateskillsincludingdataeditinganddataentry.• Filingofvariousdocuments/reportsincludingSalesTaxandYear-endAudits.• ProvidesassistancewithHarmonizedSalesTax(HSB)andGoodsandServicesTax(GST)reportingfor
AHRCanadabusiness.• Useofpostagemachineasrequired.
ValueofCWSPTeam
TheMangeroftheAccountsPayable,CashApplicationandMailroomdepartmentsstatestheCRSMstudentworkerperformsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojects.
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Finance-AccountsPayable–DiscoverFinancialServices DiscoverFinancialServices(DFS)isadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.
DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.DiscovercurrentlysponsorsfiveteamsofCRSMstudentworkersbeginningin2012.
November,2015–SeniorManager,AccountsPayable
Keyskills–AttentiontoDetail,IndependentWorker,StrongCommunicationSkills
TeamSize–4CRSMStudentWorkers
DFSaccountspayableisateamof10fulltimeemployeesresponsibleforthesystems,paymentsandrecordkeepingforDFSrelatedtoover8,000vendors.AccountsPayableispartoftheDFSProcuretoPaydepartment.
Duties
VendorManagementSystemImplementation–ThestudentworkershavebeenassignedanExcelfileconsistingofover8,000DFSvendordata.Eachofthethevendorsisinputtedandcomparedtosimilarnamesintheexistingaccountspayablesystemsothatduplicatevendornamesarenoted.The8,000vendorExcelfilewillbeuploadedtoanewAribavendormanagementsystem.
W-9Scanning–PaperW-9formsarescannedonamultifunctionmachinetocreatePDFs.ThePDFfilescreatedareindexedbyvendornameandsavedbyvendornameinasharedrive.
OfficeSupply/iTPurchaseManagement–AcatalogofofficesuppliesandITproductsavailableforDFSemployeestopurchaseismaintained.StudentworkersGoogleanavailableitem/productandfileanimageoftheproductinaPaytoProcurefolderwithanamingstructurespecifiedbyDFS.
ReturnedCheckProcessing–Approximately1,200monthlyreturnedchecksarecategorizedandscannedandindexedforelectronicstorage.AnExcelfileentryiscreated.TheupdatedExcelfileissenttotheCustomerServicedepartmentforfurtherresearch.
ValueofCWSPTeamTheAccountsPayableSeniorManagerstatesthatTheCRSMstudentworkersaddresstier2dutiesandprojectswhichsavestimeforthefulltimestafftofocusonhigherpriorityprojectsandstrategicplanning.Also,thestudentworkershavebeeninstrumentalinimplementationofthenewAribavendormanagementsystematDFS.
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Finance–AccountsPayable–KapstonePaperandPackagingCorp.KapStonePaper&PackagingCorp.manufacturespapercontainerandpackagingproducts.Itisalsoengagedinthepaper,packaging,forestproductsandrelatedindustries.ThecompanymanufacturesandsellsunbleachedKraftpapers,linerboardsandsaturatingKraftandunbleachedfoldingcartonboards.ItsholdspapermillsinRoanokeRapids,NorthCarolinaandCharleston,SouthCarolina.Thecompanyreported2012revenueof$1.2billion,hasover2.700employeesandisheadquarteredinNorthbrook,IL.
KapstonehassponsoredateamoffourCRSMstudentworkersbeginningin2012.
April,2013–AccountsPayableManager–Kapstone
Department–Finance/AccountsPayable
TeamSize–1CRSMStudentWorker
Keyskillsneededtobesuccessfulinthisjob
1. DetailOrientation
2. SpeedwithAccuracy
3. ProblemSolving/Follow-upAbility
TheAccountsPayabledepartmentconsistsoftenfulltimeemployees.
Duties
• Invoicematchinganddataentry-Perform3-waymatching(quantity,item#,price)foraccountspayableinvoicesusingImaginar(integratedwithKapstone’sMicrosoftAXERPsystem.MatchedPOsareenteredintothesytemforpayment.NonPOinvoicesareenteredintoMSAXsystem.
• Expensereportreconciliation–thestudentworkerreconcilesexpensejournalentriesvs.receiptssubmitted.Allitemsexceeding$75musthaveamatchingreceipt(matchonamountandname).ReviewedexpensereportsarethenpostedtoKapstone’sConcursystem.
• IRSAudits–requestedexpensereports/documentationareprintedtofulfillIRSdataanddocumentationrequestsforexpensereportaudits.
• Incomingmail–Mailfrom15facilitiesaresortedanddeliveredincludingdailymailvolumeinthethousands
ValueofCWSPTeam
TheAccountsPayableManagerstatesthatTheCRSMstudentworkeraddressestier2dutiesandprojectswhichsavestimeforthefulltimestaff.
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Finance-AccountsPayable+Receivable–WoodlandFoods WoodlandFoodsisaleadingwholesalespecialtyfoodsfromaroundtheworldincludingmushrooms,chilepeppersandpowders,grains,rice,sundriedtomatoes,andherbsandspices.WoodlandFoodsisheadquarteredinWaukegan,ILandemploys200peopleandsponsorsateamoffourCRSMstudentworkerssince2013.
December,2015–AccountsPayableSupervisor
Keyskills–AttentiontoDetailandInterpersonalCommunications
TeamSize–1CRSMStudentWorkers
WoodlandFoodsAccountsPayableandCreditDepartmentseachconsistofonefulltimeemployeeplusoneCRSMstudentworkerandareresponsibletomanageover1,000vendorsand7,000customers.
Duties
AccountsPayableMatching–Thestudentworkerisresponsibletoensuretheaccuracyofcheckrunsexceeding150checks.Foreachcheckremittancethestudentverifiesthematchinginvoiceitems,pricesandextendedamounts(3waymatch).Thecheckarethenplacedwiththeassociatedremittancedocumentintheassociatedcompanyenvelop,manytimeswithmultipleotherremittances,formailing.Copiesofeachcheck,POorbillingstatementarethenfiledintotheappropriatevendorfile.FreightClaims–Ininstanceswhereacustomergoodsshippedweredamagedthestudentworkerinvestigatestheclaims.Proofofdeliverydocumentsarerequestedfromtheshippingcompanyand,alongwithanynotes,adeterminationofthevalidityoftheclaimismade.Aclaimformiscompletedbythestudentincludingtheinvoice,freightbillnumber,notesastodamageditemsincludingaformuladeterminingtheassociatedfreightcharges.Thentheformissenttotheshippingcompanyforresolution.CreditApplications–Prospectivecustomersareresearchedtodeterminetheircreditworthiness.Thestudentworkerinputscompanydataintoareferencerequestformandsendstheformtoeachreferencecompany(typically3to5referencecompaniespercreditapplication).Thestudentthentracksthestatusofreferencerequestsandre-sendsformsarenecessary.Deductions-Ininstanceswhereacustomerhasshortpaidaninvoiceortheitemsshippedwerelessthantheamountrequestedthestudentworkerinvestigatestheclaims.Accesstodocumentsontheaccountspayablesystemincludingnotesrelatingtoinvoiceclaimsareenteredwithcreditmemosissuedasnecessary.ValueofCWSPTeam
ThecreditmanagertheCRSMstudentworkerallowsthepersonneltocompletemoreworkandfocusonotherprojects.
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Finance-AccountsReceivable–CDWCDWisaleadingproviderofintegratedinformationtechnologysolutionsintheU.S.andCanada.Wehelpour250,000small,mediumandlargebusiness,government,educationandhealthcarecustomersbydeliveringcriticalsolutionstotheirincreasinglycomplexITneeds.AFortune500company,CDWwasfoundedin1984andemploysmorethan7,100coworkers.In2013,thecompanygeneratednetsalesofmorethan$10.8billion.CDWhassponsored8CWSPstudentssinceAugust,2014.
October,2014–CashPostingSupervisor TeamSize–2CRSMStudentWorkers Department–AccountingOperations–AccountsReceivable
TheCashPostingGroupispartoftheAccountsReceivabledepartmentandiscomprisedofeightemployeeswhoareresponsibletoapplyreceivedACHpaymentstotheappropriateCDWgroupandcustomeraccount.Severalhundredemailremittancesarereceivedthroughouteachday.
Keyskills
1. AttentiontoDetail2.InterpersonalSkills3.MSOffice–IntermediatelevelExcelandOutlook
DutiesofStudentWorkers
StudentworkerscompletedafulldocumentretentionauditoftheAccountsReceivablefileroom.Allfilesweresortedbycustomeraccountandthenputinorderoftransactionyear.Fileinformationwasloggedintothedocumentmanagementsystemandstudentsshippednon-currentfilestoanoff-sitefilestoragefacility.
QuarterlyPastDueInvoiceNotificationMailings–studentworkerspreparemailingsofpastdueinvoicelettersquarterly.
TravelandEntertainmentExpenseProcessing-thestudentworkersperformT+Ereportprocessingdutiesincludingthereconciliationofreceiptstoexpensereports,filingofsupportingdocumentsandprocessingofreimbursementcheckstoemployees.
RemittanceProcessing–StudentworkersprocessallincomingelectronicpaymentremittancesreceivedintotheCashPostingGroupemailinboxthroughouttheday.Studentsfirstchangethesubjectlineoftheemailtotheamountreceivedandthenperformadatabaselook-upontheinvoiceinformationtoidentifycustomeraccount.EmailsarethenmovedintotheCDWarchivesystem.
Un-postedRemittanceBacklog–atwoyearbacklogofun-postedpaymentshasbeenclearedbystudentworkerswhoreviewpaymentinformationandthenlook-upremittanceonanExceldatabaseandthenapplytotheappropriateCDWgroupandcustomeraccount.
ShortPayInvoicePhoneCalls–StudentscontactCDWcustomersbytelephonetonotifythemthatinvoice(s)havenotbeenfullypaid.ThestudentsfollowascripttocompletetherequiredinformationandthenforwardtheappropriateformtheCDWtaxdepartment.
ValueofCWSPTeam
ThestudentworkerstimeandeffortinresearchingandclassifyingACHremittancesallowtheeightcashposterstofocusalloftheirtimeonpostingcashdepositsandmakestheentireprocessmoreefficient.
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Finance–AccountsReceivableandCollections–KapstonePaperandPackagingCorp.KapStonePaper&PackagingCorp.manufacturespapercontainerandpackagingproducts.Itisalsoengagedinthepaper,packaging,forestproductsandrelatedindustries.Thecompanyreported2012revenueof$1.2billion,hasover2.700employeesandisheadquarteredinNorthbrook,IL.
KapstonehassponsoredateamoffourCRSMstudentworkersbeginningin2012.
September,2013–CollectionsandAccountsReceivableManager
Department–Finance/CollectionsandAccountsReceivable
TeamSize–1CRSMStudentWorker
Keyskillsneededtobesuccessfulinthisjob
1) DetailOrientation2)SpeedwithAccuracy3)ProblemSolving/Follow-upAbility
Duties-TheAccountsReceivabledepartmentconsistsoffivefulltimeemployees.
Cashreceiptsandcollectionsdailyprocessing
Eachdaythestudentworkerlogsintoabankwebsiteandrunsreportsdetailingthepreviousdaycashdeposits.ReportsarematcheduptocheckcopiesanddistributedtotheappropriateaccountsreceivablepersonforpostingintotheirERPsystem.
DepositsnotabletobepostedtoaspecificcustomeraccountareresearchedbythestudentworkerandwhothenupdatestheappropriatecustomeraccountdatafieldsineithertheAmTecorElixeraccountsreceivablesystem.
Thestudentalsofileschecksrelatedtotheposteddepositsbyvendor.
CollectionsCommunicationswithCustomers
Thestudentworkersendsemailsdirectlytocustomercontactsregardingoverdueinvoicesincludingsupportingdetailsuchasstatementsandinvoicecopies.
ValueofCWSPTeam
TheCollectionsandAccountsReceivableManagerstatestheirCRSMstudentworkeraddressestier2dutiesandprojectswhichsavestimeforthefulltimestaffandallowsthemtofocusonmorestrategicandhigherpriorityprojects.Themanageralsomentionsthatthedaysonwhichtheirstudentworkerisintheofficeareatreatfortheentirestaffandshemostenjoysperformingamentoringroletothestudent.
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Finance–CreditDepartment–Hollister,Inc. HollisterIncorporatedisaglobalcompanythatdevelops,manufacturesandmarketshealthcareproducts,servicingover90countries.Hollister,Inc.isheadquarteredinLibertyville,ILandemploys2,400peopleandhassponsoredateamoffourCRSMstudentworkerssince2013.
November,2015–Supervisor,TreasuryandCredit
JobTitle–CreditandCollectionsClerk
Keyskills–CommunicationswithaCustomerServiceOrientation,ComputerAptitude,BusinessKnowledge
TeamSize–1CRSMStudentWorker
Hollister’screditdepartmentiscomprisedoffourfulltimeemployeesplusoneCRSMstudentworkerandservicesover2,500commercialcustomers.
Duties
IncomingEmailBoxMonitoring-Thestudentworkerchecksthecreditdepartmentgroupemailboxforincomingcorrespondencerelatedtocustomerpayments,deductionsandstatements.
DeductionsResearchandProcessing–Customersincomingemailsrequestinginvoicedeductionsareresearchedforvalidity.ThestudentworkeraccessestheSAPFImoduleandresearchesthecustomeraccountinquestion.Withinthecustomernumberexistshistoricalinvoicesandthestudentworkerhasbeentrainedtoviewtherelatedinvoicesincludingshippingdocuments.ThestudentupdatescommentsinSAPandthenemailsthecustomerregardingthestatusoftheirdeductionrequest.Typically,proofofdeliveryisprinted,scannedandemailedoriftheinvoicenotedshortshipmentsthestudentwillIDtheSKUsthatwerenotshippedand/orreturnedandthencalculatethedeductionandentercommentsintoSAP.Finally,thestudentworkerrepliesviaemailtothecustomertoexplaintheresultoftheinvestigationandincludesupportingdocuments.
CreditMemos–CreditmemosareviewedinSAPanddisposition/updatesarerecorded.
InvoiceRequests–Customersemailquestionsregardinginvoices.ThestudentworkeraccessesSAPtopulluptheinvoicesinquestionthenprint,scanandemaildirectlytothecustomerpertheirrequest.
ValueofCWSPTeam
TheTreasuryandCreditSupervisorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimestafftofocusonhigherpriorityprojects.Thistimesavingisvaluabletothecreditdepartment.
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Finance–CreditDepartment–Rust-OleumRust-Oleumisaleadingmakerofprotectivepaintsandcoatingsforhomeandindustryuse.Itwasfoundedin1921byRobertFergussonafterhenoticedthatrawfishoilspilledonrustymetaldecksstoppedcorrosionfromspreading.Rust-OleumCorporationisheadquarteredinVernonHills,ILwithestimatedrevenuesinexcessof$200millionand1,100+employees.
Rust-OleumhassponsoredaCWSPstudentteamsince2005.
April,2013–AssociateManagerReporting&ClaimsAudit
Keyskills-StrongCommunications,DataAccuracy,MSExcel-Intermediate
TeamSize–1CRSMStudentWorker
Department–CreditandFinance
CoreDuties
Documentprepforcreditmemos–returnedproducts.CreditmemosarethenscannedintoRust-Oleum’sERPsystem.
Documentprepfor1099mailings
EnterleaseandassetinformationintotheRust-OleumleaseDBsystem
ValueofCWSPTeam
TheManageroftheCreditdepartmentstatestheCRSMstudentworkerperformsworkontier2workthatfreesupthefulltimestafftofocusonhigherpriorityprojects.
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Finance–CashAccounting/TranslationServices–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$7billionwith18,500employees.
GraingersponsorstwoteamsoffourCWSPstudentsandhavebeenaCRSMbusinesspartnersince2008
2/24/2012–StaffAssociateintheCashAccounting,Grainger
Keyskills–SpanishtoEnglishtranslationofwrittencommunications,IntuitiveuseofComputerApplications,JournalEntryProcessinginSAPandExcel,AttentiontoDetailandAdherencetoPoliciesandProcedures
Department–CashAccounting
TeamSize–3CRSMStudentWorkers
TheCashAccountingDepartmentconsistsofasevenemployeeteammembersplusarotatingteamofthreeCRSMCWSPstudents.ThethreeCRSMCWSPstudentsperformaccountingdutiesinseveralareasdetailedbelow:
InvoiceResearchandEntry
EachstudentisresponsibletoverifywhetherincomingChinainvoiceshavebeenpreviouslypaidbyaccessingGrainger’sSAPsystem.UponverificationtheyentertheinvoiceinformationintoanExcelSpreadsheet.
StudentsmakejournalentriesusingtheSAPsystemand“park”theentries.TheentryisreviewedtoensuretheirworkisaccurateandthenpostedbyaCashAccountingstaffmember.
BalanceSheetJournalEntries
TheCashAccountingdepartmentisresponsibletoenterjournalentriesrepresentingexpenses,payablesandreceivablesfor600subsidiaries/profitcenterswithdirectimpacttoGrainger’sbalancesheet.ThestudententersjournalentrydataintoSAPand“parks”theentry.Theyprintacopyoftheentryandassociatedsupportdocumentsandsignthedocument.Subsequently,theoriginatorreviewsandsignsoffontheaccuracyofthedataentryandthentheCashAccountingSupervisoralsosignsoffand“posts”thejournalentryinSAP.Everyjournalentryissubjecttoauditandthereforethesignatureandsign-offprocessateverystepoftheprocessiscrucial.
LatinAmericaSubsidiaryFinancialStatementTranslation
TheCashAccountingdepartmentalsomaintainsadatabaseofExcelspreadsheetsfortheirLatinAmericasubsidiaries.SouthAmericanvendorssubmitSpanishlanguagepaperbasedfinancialstatementstotheCashDepartment.TheSWdPstudentteamscanstheseSpanishlanguagestatementsandcopiesthecreateddocumentintoanExcelspreadsheetusingthesamedocumentformattingastheoriginal(spacing,highlighting,charactertypemustmatch).TheCRSMstudentthentranslatestheSpanishcontentintoEnglish(usingGoogleTranslationforsupport)andcreatesaword-for-wordtranslationintotheEnglishlanguagetaboftheExcelfile.TheendresultisthatGraingeremployeesorauditorscanresearchsubsidiaryfinancialstatementscontainedinthisdatabaseofExcelsheetsineitherSpanishorEnglish.
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HealthandDentalClaims
Grainger’shealthanddentalplansareselfinsured.ACRSMstudentworkerisresponsibletoenteronaweeklybasisthehealthanddentalclaimpaymentsoriginatingfromtheTreasurydepartmentofGrainger.Lineitemdataentryincludesamount,plantype,amountbygroupandclaimtypethatarecontainedinthedetailofeachwiretransferdocument.ThedataentryisperformedinalargeExcelspreadsheetthatlinkstosixadditionalExcelspreadsheetsandmustmatchtothetotalcontainedonGrainger’smonthlycashmemo.
StorageFileRetention
StrictadherencetothedepartmentdocumentpolicyisrequiredduetotheconfidentialandsensitivenatureofdocumentshandledintheCashAccountingdepartment.Periodically,theCRSMstudents“cleanout”thefilesstoredonthepremisesandinadherencetothedocumentpolicy,recordandboxthepaperdocumentsforoffsitestoragelocationsincludingenteringdataintoauditlogs.Theauditlogsareretainedandreferredforrecall,ifneeded.
ValueofCWSPTeam
In2009thelossofonestaffmember(withoutreplacement)meantthedepartmentstruggledtokeepupwiththevolumeofwork.TakingintoaccountthelearningcurveoftheCRSMstudentsandthefourworkday(perweek)coverageprovidedbytheCRSMteamthesupervisorstatesthattheCRSMhasassumedsomeoftheresponsibilitiesandthelossofthestaffmemberisnolongerfelt.BarbaraalsostatesthatthestudentsaretreatedasequalmembersoftheteamandparticipateinvariousinternalemployeeBusinessResourceGroups(i.e.Latinos,AfricanAmericans,Women,etc.),teammeetings,workoutings,etc.notmadeavailabletoadultcontractorsatGrainger.
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Finance–PlanningandAnalysis–CVSHealth CVSHealth(formerlyCVSCaremarkCorporation)isaleadinghealthcareproviderinfourmainareas:CVSoperatesover7,800CVSPharmacystoresisapharmacybenefitmanager,operatesmailorderandspecialtypharmacies,aretail-basedhealthclinicandanonlinepharmacy. CVSHealthhasanoperationscenterandcorporateofficesinNorthbrook,ILandhassponsoredateamofthreeCRSMstudentworkersstartingin2015.
January,2016–Sr.FinancialConsultant,FP&A
Keyskills–InterpersonalCommunications,AttentiontoDetail,MSExcel–AdvancedLevel
TeamSize–1CRSMStudentWorker
TheFinancialPlanningandAnalysisgroupconsistsofapproximately25fulltimeemployeeswhoprovidereportingandanalysisforthepharmaceuticalbenefitmanagementservicesdivision.
Duties
DrugResearch/Reporting–SpecialtyMedicines–VariousdrugsofinteresttotheFP&Agroupareresearchedusingtheinternettodocumenthowadrugisadministered,themanufacturer,costs,etc.InformationisenteredintoanExcelfileandsharedwiththeproposalsgroupemployees.
CompetitorAnalysis–Financialsitesandmainstreammediaaresearchedforimportantevents/featuresonCVScompetitors.AnewsupdateisdistributedtotheFPAgrouponaperiodicbasis.
TrainingBinder/EmployeeManualUpdates–Thestudentworkerperformsupdatestothedepartmentemployeemanual.Areasoffocusincludegroup/departmentorganizationcharts,researchinganddefiningindustrykeywords,group/departmentmissionstatementsandotherrelatedmaterialsthathelporientnewemployees.
ReportTemplateUpdates–WeeklyupdatestoExcelreportingtemplatesareupdatedwithCVSdatasuchasrevenuetrendandexpensetrendinformation.TheseupdatedtemplatesareusedbytheFP&Ateammemberstocreatevariousreportsandanalysis.
ValueofCWSPTeamTheSr.FinancialConsultantstatesthatheCRSMstudentworkerisavaluableassettotheFP&Adepartmentteambyprovidinghelponprojectswherenoresourcesareavailabletobeassignedortospeeduptheprojectduration.
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Finance-ProposalsGroup–CVSHealth CVS Health (formerly CVS Caremark Corporation) is a leading healthcare provider in four main areas: CVS operates over 7,800 CVS Pharmacy stores;[5] is a pharmacy benefit manager, operates mail order and specialty pharmacies, a retail-based health clinic and an online pharmacy, CVSHealthhasaregionalfacilityinNorthbrook,ILandhassponsoredateamofthreeCRSMstudentworkersstartingin2015.
January,2016–SeniorManager,StrategicProposalManagement
Keyskills–Critical/AnalyticalThinking,InterestinHealthcare,MSOffice-IntermediateLevel
TeamSize–1CRSMStudentWorker
TheClientFinancialProposalsgroupconsistsofapproximately40fulltimeemployeeswhoprojectmanagethecreationanddeliveryofresponsestoclientrequestsforproposals(RFPs)inthepharmaceuticalbenefitmanagementservicesarea.
Duties
RecordsManagement–ClientssubmitCDsofdatarelatedtotheirbusinesseswhicharerequiredtobekeptforsevenyears.Thestudentworkercategorizedover200CDsandenteredthemintoanExcelsheetincludingclientID,date,typeofinformation.ThisExcelsheetisusedtoensuretheabilitytofindclientdatainanefficientmannerandalsotodeletedatawithinthedocumentpolicy.
PracticeQuestionnaireFormatting–NewemployeesareprovidedasampleRFPcompiledfromvariousclientRFPsasameanstocomeuptospeedonCVSHealthpracticesandcapabilitiesinbenefitsmanagementservices.ThestudentworkeraccessedtheCVSrecordslibrarytocopyresponsesfromtheRFPlibraryintotheassociatedpracticequestionnairewiththeassociatedformatting.
ProjectCatalog–PreviousprojectssuchasSOPsarestoredonasharedriveaccessedbyproposalgroupemployees.ThestudentworkercatalogedalltheexistingprojectsbyenteringindexinformationabouteachprojectintoaWorddocument.Thisdocumentservesasancatalogtomakefindingandaccessingtheinformationeasierfortheemployees.
SpecialTopicResearch–Thestudentworkerhasresearchedspecialtopicssuchastheso-calledCadillactaxusingbothinternalCVSdatabasesandoutsideresourcestobetterunderstandthehealthcareindustryandspecialtopics.
ValueofCWSPTeamTheSeniorManager,StrategicProposalManagementstatesthatTheCRSMstudentisavaluableassettotheproposalsteambyhandlingprojects/dutiesthatallowfulltimeemployeestofocusonhigherlevelprojects.
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HumanResources-Benefits–DiscoverFinancialServices DiscoverFinancialServices(DFS)isadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.
DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.DiscoversponsorsfiveteamsofCRSMstudentworkersstartingin2012.
November,2015–BenefitsCoordinator
Keyskills–AttentiontoDetail,Listening,IndependentWorker
TeamSize–1CRSMStudentWorker
DFSRewardsDepartmentconsistsof60employeesincluding10onthebenefitsteam.Theyareresponsibleforallaspectsofemployeeandexecutivecompensation,payroll(includingpayrollsystems)andsharedservices,.
Duties
HealthcareEducationToolUserTesting–Thestudentworkerwaspartofateamthatperformedusabilitytestingofanewonlineeducationalapplicationcoveringmedical,dentalandFSAsubjects.NewHireFolders–Thestudentworkercreatesnewhirefoldersforincomingemployees.Thereareseveraldocumentsrequiredforeachemployeeandtheyvarydependingonthedepartmentandlevel.OnsiteHealthClinicsIntake–WorkwithnursepractitionerstoadministerhealthevaluationformstotheDFSemployeebaseduringthehealthclinics.BenefitsFair–PlanandadministerannualbenefitsfairsforDFSemployeesheldatvariouslocations.Thestudentworkershipsmaterialstoupcomingcliniclocations.Also,helpswiththeplacementandset-upofvendorboothsandrelatedmaterialsforbenefitsfairincluding13healthcarevendorsandattendedbyover400employees.ValueofCWSPTeamTheBenefitsmanagerstatesthatTheCRSMstudentisavaluableassettotheBenefitsteambyhandlingprojects/dutiesthathelpthefulltimeemployeestofocusonhigherlevelprojects.
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HumanResources-CampusRecruitingandTalentAcquisition–DiscoverFinancialServicesDiscoverFinancialServicesisadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.
DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.
DiscovercurrentlysponsorsfourteamsofCRSMstudentworkerssincebeginningin2012withasingleteam.
September,2013–ProductionServicesManager
Keyskills–OutgoingPersonality,AttentiontoDetail,IndependentWorker,StrongCommunicationSkills
TeamSize–4CRSMStudentWorkers
TheDFSTalentAcquisition–CampusRecruitingteamiscomprisedof20fulltimeemployeesthatrecruitpotentialemployeesandprocessincomingemployeesthroughvariouschannelsincludingholdingcareerfairs,teachingresumeskills,newemployeeorientation/trainingsessionspluseventsforcollegeinterns.
Duties
• ProspectiveEmployeeFileImaging:EachCRSMstudentworkertakesresumescollectedatcareerfairsattendedbyDFSrecruitingstaffandscanthemintoaXeroxMTPdocumentmanagementsystem.
• FilecompletedemployeeI-9forms• Processjobcandidatetravelexpensereimbursementclaims.• PerformdataentryintothePeopleFluenthumanresourcessystem• PerformdatacomplianceauditsofthePeopleFluentsystemtoensuredataisaccurate
ValueofCWSPTeam
TheServiceCenterManagerstatesthatthestudentsaddresstiertwoprojectswhichallowsthefulltimestafftofocusonhigherpriorityprojectsandhaveeliminatedabacklogofprojectsrelatedcomplianceinthedepartment.
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HumanResources-ServiceCenterOperations–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorsfiveteams(20studentworkers)andfirstpartneredwithCWSPin2007.
September,2013–ServiceCenterOperationsManager
Keyskills–ProfessionalAppearance,AttentiontoDetail,IntermediateMSOffice:Excel,WordandPowerpoint
TeamSize–4CRSMStudentWorkers
TheAbbottservicecenteroperationsteamiscomprisedof5fulltimeemployeesthatperformhumanresourcesservicefunctionsfallingoutsidethetraditionalbenefitsandcompensationdepartmentresponsibilities.TheclientsareallnewandexistingAbbottemployees,recruitingpersonnel,thelegaldepartmentandemployeerelations.
Duties
EmployeeFileImaging:EachCRSMstudentworkerhasworkedonaprojecttodigitizealargevolumeofpaperdocumentsintoaRIMSrecordsmanagementsystem.Thisprojectinvolvedover10,000paperbasedfiles.Eachstudentwasresponsibletoproperlyprepbatchesofpaperdocumentsfilesbyinsertingbarcodedseparatorsheetsatthebeginningofeachdocument(adifferentbarcodevalueisusedforeachdocumenttype).Currently,studentsscanincomingdocumentsandreplacethemintotheiroriginalfolders.Teammembersthenreviewthebatchesofdocumentsforqualitycontrolandaccuracybeforereleasingtheelectronicdocumentstotherecordsmanagementsystem.
NewEmployeeOrientation:EachstudentworkerassiststheServiceCenterNewEmployeeOrientationCoordinatorwithweeklydeliveryofnewemployeeorientationsessions.Thestudentsprint,sortandpackageallhand-outmaterialspriortotheorientationsessions.Thestudentsperformhostdutiesforattendees.Theirrolerequiresthemtogreetattendees,confirmtheiridentity,handouttheappropriatedocumentsforbothAbbottemployees.Thestudentsinterfacethroughoutthesesessionswithallnewemployeesincludingseniormanagement.
Futureprojects/tasksinclude:
RecruitingExpenseReimbursement:StudentworkerswillbetrainedinthefutureontheuseofAbbotsTaleoRecruitingtoassistwiththelookupofnewhireinformationrelatedtoexpensereimbursement.
ValueofCWSPTeam
TheServiceCenterManagerstatesthatthestudentsaddresstier2projectswhichallowsthefulltimeemployeestofocusonhigherpriorityprojectsandalsoreducethebacklogofworkinthedepartment.
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HumanResources,SupplyChainCompliance,Legal,SalesAdministration–ACCOBrandsUSAACCOBrandsUSAisaleadingsupplierofbrandedofficeproductsacross100countries.TheCompanydesigns,develops,manufacturesandmarketsavarietyoftraditionalandcomputer-relatedofficeproducts,supplies,bindingandlaminatingequipmentandrelatedconsumablesupplies,personalcomputeraccessoryproductsandpaper-basedtimemanagementproducts.ItsbrandsincludeGBC,Kensington,Quartet,Rexel,Swingline,WilsonJones,Marbig,NOBOandDay-Timer.Revenuesexceed$2.1billionandthecompanyemploys3,800people.
ACCOhassponsoredateamofCRSMstudentworkerssince2004.
Keyskills–IndependentWorker,Flexibility/ProjectOrientation,TimeManagement
TeamSize–4CRSMStudentWorkers
Departments–HumanResources,SupplyChainCompliance,LegalandSalesAdministration
HumanResourcesDepartmentduties:
• Create,collate,assembleanddelivernewhirekitsfornewACCOemployees• OnlineresearchofUScollegesforACCOrecruitingpurposes
Legaldepartmentdutiesinclude:
• Performtrademarkinfringementsearchesontheinternetandreportandcompanies/productspotentiallyinfringingonACCOintellectualproperties.
• ScreenproposednewproductsthroughcompetitivescreeningforproductnamesthroughGoogleandeBay.
• Updatetrademarkrenewaldatesoninternaldatabase.• Checkthatallprinters/copies/faxmachineshavesufficientpaper/tonerandworkingcorrectly.
SupplyChainComplianceduties(alldocumentsandmaterialsarehighlyconfidential):
• AssistwithsocialaccountabilityauditsofACCOsuppliers.• Createsupplierauditscorecarddatabaseandscorecardsencompassingover300foreignsuppliers• UtilizeadvancedExcelfunctions(i.e.vlook-ups)• Transferandorganizesupplierauditdocumentsfromemailformatontoashareddrivefordocument
retention• CreatesecuritymanualsforACCOdistributiontrainingsessions
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SalesAdministrationdepartmentduties:
• Paybillsonlineforavarietyofproducts/services• ManageFedExshipping–includesonlineaccountaccesstoinputdata,printshippinglabels,stage
letters/packagesanddoublecheckagainstanexcelfileforaccuracy.Typesofshippedgoodsincludeawards,books(whicharecollatedandassembled)andvariousmailers.
ValueofCWSPTeam
TheCorporateRecruiter(whomanagestheCRSMteamatACCO)statesthatwithouttheSMdPstudentteamtheycannotkeepupwiththeamountofworkresultinginbacklogs.TheCRSMstudentsfreeuptimeforACCOstafftoconcentrateonhigherpriorityprojects/tasksandreducetheamountofovertimehoursincurredbyACCOdepartments.
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HumanResources–KapstonePaperandPackagingCorp.KapStonePaper&PackagingCorp.manufacturespapercontainerandpackagingproducts.Itisalsoengagedinthepaper,packaging,forestproductsandrelatedindustries.ThecompanymanufacturesandsellsunbleachedKraftpapers,linerboardsandsaturatingKraftandunbleachedfoldingcartonboards.ItsholdspapermillsinRoanokeRapids,NorthCarolinaandCharleston,SouthCarolina.Thecompanyreported2012revenueof$1.2billion,hasover2.700employeesandisheadquarteredinNorthbrook,IL.
KapstonehassponsoredateamoffourCRSMstudentworkersbeginningin2012.
Department–CorporateHumanResources
TeamSize–1CRSMStudentWorker
ThecorporatehumanresourcesdepartmentconsistsoffivefulltimeemployeesplusateamofoneCRSMstudentworker.
Keyskillsneededtobesuccessfulinthisjob
1. Accuracy
2. IndependentWorker
3. MicrosoftWordandExcelskills–IntermediateLevel
Duties
• TheCRSMstudentworkerisinvolvedwithatransitiontoanewERPsystematKapstone.ThestudentisinvolvedindatavalidationandauditingreportscomparinginformationonboththeoldandnewHRsystems.
• ThestudenthasbeentrainedandhascredentialstoutilizetheUltiProHRsystem• InUltiprosystemthestudentisresponsibleforcompanyemployee’ssecurityset-upandadministration
byassigninguserrolesandgroupsasapprovedbymanagement• Performsad-hoclook-upsandvalidationsoninformationcontainedintheHRandPayrollsystems
includingmanagementofalistofterminatedandcurrentemployees• ResponsibletofilecompletedI-9formsandaccompanyingdocuments
ValueofCWSPTeam
TheCorporateHumanResourcesAdministratorstatesthatTheCRSMstudentworkeraddressestier2dutiesandprojectsandallowsthefulltimestafftofocusonhigherpriorityprojects.
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HumanResources/EmployeeBenefits-MacLean-FoggMacLean-Foggisaleadingdistributerofhighperformancefastenerandcomponentsystems,forgings,precisionmachinedparts,suspensionandtransmissioncomponents,connectorsandinsulatorstotheautomotive,truck,trailer,off-roadvehicles,recreationalvehicles,farmequipment,militaryvehicles,andaerospacemarkets.Annualrevenuesin2011exceeded$800millionwithover4,500employees.MacLeanFoggislocatedinMundelein,IL.
MacLeanFogghassponsoredateamofCRSMstudentssincethe2004/2005schoolyear.
March,2014–HRISandBenefitsCoordinator
TeamSize–1CorporateWorkStudyProgram(CWSP)StudentWorker
Department–HumanResources
KeySkillsRequired–
1. MSExcel–Intermediate2. AttentiontoDetail/Organized3. ProfessionalAppearanceandMannerisms4. TeamPlayer
Duties/Projectsincludethefollowing:
COBRAReimbursementCheckProcessing–ThestudentisresponsibletotrackCOBRAreimbursementsforeachformeremployee.ReceivedCOBRAreimbursementchecksareenteredintoanExcelspreadsheet.Theindividualsaremarkedaspaidandtheamountiscreditedtotheappropriatedivision.COBRAAudittracking–Thestudentworkerauditsreviewsexistingfilestoensureallrequireddocumentsarepresentandmarksfilesasopenorclosedinaccordancewithrecordpolicies.RecordsManagement–Asayear-endprocessthestudentperformsrecordsretentionprocessesinaccordancewithMacLean-Fogg’sretentionpolicyinordertoprepareforthenewyear.Theeligiblefilescoveringseveralareasareremovedfromtheirrespectivefiledrawersandputintostorageboxestobeindexedandmovedtoanoffsitestoragefacility.Newfilesandjacketsarecreatedinpreparationfortheupcomingyear.Thefileareascoveredinclude:
• HumanResources• 401K• Payroll• AccountsPayable
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401KAdministration–Thestudentassistswithmanagementandfilingofcompany401Kprogramfilesinthefollowingways:
• CollatesOpenEnrollmentcollateralandsendstoemployeesintheirappropriatedivisions• ReceivesandfilesChangeofBeneficiaryformsincludingcontingencies(???)• Receivesandfilesaddresschange/contactchangeforms• Alphabetizesall401Krecordsforallemployees
MonthlyNewsletterAdministration–Responsibletomakechangeofaddressrequestsforbi-monthlycompanynewsletter.
EmployeeKeyContactandResponsibilitiesListAdministration–Updatesacompany-widelistofkeyemployeeareasofresponsibilityandcontactinformation
Value–TheHRISandBenefitsCoordinatorstatesthattheCRSMstudentaddresses“tier2”projectswhichfreesuptimeforthecoordinatortofocusonstrategicplanningandhigherpriorityprojects.
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HumanResources–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGroupsponsorsateamoffourCWSPstudentworkerssince2013.January,2015–HRGeneralistKeyskills
4. Proactivityinrespecttodeadlines5. AttentiontoDetail6. InterpersonalSkills7. MSOffice–ExcelandWordIntermediateLevel
Department–HumanResourcesTeamSize–1CRSMStudentWorkerDuties
TheCRSMCWSPstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:
• PerformdocumentprepandscanofconfidentialHRdocumentsintoeRecruitHRISsystem
• Createnewemployeeon-boardingandbenefitfolders
• Reviewemployeesubmittedformsforcompletenessandaccuracy
• Uploadbenefitfilesto3rdpartyvendorsecurewebsite
• Auditemployeefilesforcompliance
• Dataentryasnecessary
• Servesasback-upreceptionistforoffice
ValueofCWSPTeamTheCRSMstudentworkerworksontiertwoprojects/tasksallowingfulltimeemployeestofocusonhigher
priorityprojectsandstrategicplanning.
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HumanResources/TalentAcquisition–DiscoverFinancialServices
DiscoverFinancialServices(DFS)isadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.
DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.DiscoversponsorsfiveteamsofCRSMstudentworkersstartingin2012.
November,2015–StrategicTalentSourcer
Keyskills–Adaptability,AttentiontoDetail,InterpersonalCommunications
TeamSize–1CRSMStudentWorker
DFSTalentAcquisitiondepartmentiscomprisedof35fulltimeemployeesincludingfourinthecomplianceteam.
Duties
NewEmployeeDocuments–
ThestudentworkerisresponsiblefortheaccuratefilingofnewemployeedocumentsincludingW-4andI-9formsplusrelateddocumentation.Also,thestudentworkerensuresthatduplicatedocumentsdonotexist.
TalentAcquisitionTemplateUpdates(MSOffice)–
ThevarioustemplatesforWordandPowerPointfilesareupdatedperiodicallytoensureaconsistentlookforallpresentationsandWordfilescreatedbyTalentAcquisitionemployees.
ComplianceTermsanddefinitionswereresearchedbythestudentworkertoprovideconsistencyintheuseoftermsacrossthetalentacquisitionteam.ValueofCWSPTeamTheStrategicTalentSourcerstatesthatTheCRSMstudentisavaluableassettothecomplianceteambyhandlingprojects/dutiesthathelpthefulltimeemployeesincompliancetofocusonhigherlevelprojects.
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HumanResources/Recruiting–AdvancedGroupAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.AGwasstarted25yearsagoandnowhasfourlocationsintheChicagoarea. AdvancedGroupsponsorsateamoffourCWSPstudentworkerssince2013.January,2015–StaffingCoordinatorKeyskills
1. AttentiontoDetail2. Reliability3. InterpersonalSkills4. MSOffice–ExcelandPowerpoint–IntermediateLevel
Department–RecruitingOperationsJobTitle–OperationsAdministration/RecruitmentCoordinatorTeamSize–1CRSMStudentWorkerTheoperationsteamconsistsof15recruitersandsalesdirectorsand250associatesworkinginthefield.Duties:TheCRSMCWSPstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:
• Intakeprocessofincomingcandidates–check-indataentry/notifyrecruiter
• Creates“careerclips”withcandidates–explainprocess,record60secondclip,
• CompletesI-9andeVerifyprocess(trainedineVerify)–compliance–uploaddocsintoeRecruit
• Assistincompilingbenefitpacketsfornewhires
• DataEntryanduploaddocumentsintotheeRecruitSystem
• CreateNewstartbags+clientbagsandSuperstarbags
• ShadowSeniorRecruiterduringvariousmeetingsandprojects
ValueofCWSPTeamTheCRSMstudentworkerworksontiertwoprojects/taskswhichallowsfulltimeemployeestofocusonhigher
priorityprojectsandstrategicplanning.
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HumanResources–PotashCorpPotashCorpistheworld’slargestfertilizercompanybycapacity,producingthethreeprimarycropnutrients:potash(K),nitrogen(N)andphosphate(P).PotashCorpreportedinexcessof$8billionrevenuesandover5,700employeesinfiscal2012. PotashCorphassponsoredateamofCWSPstudentsstartingAugust,2013.
January,2015–Manager,OfficeAdministration
Keyskills–AttentiontoDetail,InterpersonalCommunications,IndependentWorker
Department–HumanResources TeamSize–1CRSMStudentWorker
Thecorporatehumanresourcesdepartmentiscomprisedoffourfulltimeemployeesandisresponsiblefortosupport200employeeslocatedintheNorthbrookcorporateheadquartersplusprovidesservicesimpactingall5,300employeesworldwide.
ProjectsAndDuties
ConsolidationofJobDescriptions–Thestudentworkerisresponsibletoconsolidatethejobdescriptionscomprisingall5,300employeesandfilingontoacentralserver.Previously,severaljobdescriptiontemplateswereutilizedandthestudentworkerisconvertingalljobdescriptionsontoasingleformat.
RecordsManagement–ThreeyearsofemployeefileshavebeenreviewedwithreviewsgreaterthanthreeyearsoldsenttooffsitestorageincompliancewiththestatedrecordpolicyintheHRdepartment.
Mailings–Periodically,thestudentworkerutilizesMSExcelfilesandWordformletterstocreateandrunmailmergesthatwillprintletterstosegmentsofemployees.Thelettersarethenprocessedanddeliveredtoemployeesineitherelectronicorpaperformat.
ValueofCWSPTeam
TheManagerofHumanResourcesstatestheCRSMstudentworkerperformsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojectsandstrategicplanning.
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HumanResources–WoodlandFoods WoodlandFoodsisaleadingwholesalespecialtyfoodsfromaroundtheworldincludingmushrooms,chilepeppersandpowders,grains,rice,sundriedtomatoes,andherbsandspices.WoodlandFoodsisheadquarteredinWaukegan,ILandemploys200peopleandsponsorsateamoffourCRSMstudentworkerssince2013.November,2015–Director,HumanResources
Keyskills–BilingualSkills(verbalandwritten),AttentiontoDetail,InterpersonalCommunications
TeamSize–1CRSMStudentWorker.WoodlandFoodshumanresourcesdepartmentiscomprisedofthreefulltimeemployeesplusoneCRSMstudentworker.
Duties
MonthlyInsuranceBillAudit–Thestudentworkerauditsamonthlyreportdetailingallemployeebillsrelatedtomedical,dentalandvisioncare.Thestudentcomparesthebillingdataagainstadatabasedetailingemployeedeductibles,co-paysandthetypeofplanelectionseachemployeehaschosen.DiscrepanciesareenteredintoanExcelsheetforfurtheraction.OpenEnrollmentProcessing–Thestudentworkerperformscompliancechecksduringtheemployeeopenenrollmentprocesstoensureallemployeesareaccountedforandenteringappropriatedataintothebenefitsdatabase.ThestudentworkeralsoattendsemployeemeetingsandpeoplebyexplainingbenefitsandtranslatingbetweenEnglishandSpanishwithemployees.NewEmployeeOnboarding–Foreachnewemployeenewbindersarecreatedincludingthevariousrequiredfoldersformedicalandseveralotherformsrequiredofeachnewemployee.Also,thestudentworkerorganizesalloftheformsanddocumentsneededbyeachemployee(i.e.employeehandbookinsuranceforms,W-4andI-9documents).Inventory–PerformsregularcheckoftheinventorylevelsofvariousWoodlandwear(i.e.fleecejackets,shirts,etc.)andHRitemsofferedtoemployees.Thestudentworkeropensboxesandmanagesdisplaysandordersadditionalquantitiesasrequired.MiscellaneousprojectsincludescanningtheHRphonemessageboxforincomingmessagesandroutingtotheappropriateexpertAlso,eventsupportisprovidedthroughcreationofinvitations,surveysandannouncementsthroughcreationofGoogleformsanddistributionviaGoogleDrive.Also,thestudentworkerpostsjobopeningannouncementsandupcomingeventpostersonabulletinboardValueofCWSPTeamThehumanresourcesdirectorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimeHRstafftofocusonhigherpriorityprojects.WithouttheCRSMstudenttheHRdepartmentwouldhireapart-timeemployee.
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HumanResources/UniversityRelations–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$7billionwith18,500employees.
Graingersponsors24studentsandhasbeenaCRSMbusinesspartnersince2008
January,2013–UniversityRelationsConsultant
Keyskillsneededtobesuccessfulinthisjob
• AttentiontoDetail,InterpersonalCommunications,Intermediate/advancedMicrosoftExcel
Department–TalentAcquisition–UniversityRelations
TeamSize–1CRSMStudentWorker
TheUniversityRelationsdepartmentconsistsof30employeeteammembersplusateamofoneCRSMCWSPstudentworker.
DutiesInternetresearchofcollegesanduniversitiestodeterminethetopschoolsinvariousdisciplineslikefinance,engineering,logistics,etc.Topschoolsarerankedondemographicdataincludingpopulationsize,genderanddiversity.SchoolinformationandrankingsarecreatedusingMSExcel.Employeeapplicationtrackingincludes:
• UseofSAPHRtoaccess,updatedataandtracktheemploymentcandidatescreeningandhiringprocess• ReportingiscreatedtoinsurecompliancewithOfficeofFederalContractCompliancePrograms
(OFCCP)programs• Fileandtrackcandidateofferletters• Preparationforaudits
Preparationforcareerfairsandupdatinginventorycontrolsincluding:
• Equipmentsupplies• Gather,collatepackageandshiprequiredmaterials• Createshippinglabelsand
Clean-up,classificationandorganizationofinventorysuppliesFilingofvariousdepartmentdocuments
ValueTheCRSMstudentworkeraddressestier2dutiesandprojectwhichfreesthefulltimestafftofocusonstrategyandhighlevelprojects.
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InformationTechnology–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGrouphassponsoredateamofCWSPstudentworkerssince2013.January,2015–ITDirectorKeyskills
8. BaselevelComputerKnowledge9. TechnicalAptitude10. WillingnesstoAskQuestions
Department–InformationTechnologyTeamSize–1CRSMStudentWorkerDuties
TheCRSMstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:
• Imagelaptopsfornewemployeesandconsultants.Movefilesfromoneofsixmasterimagetypes,
completeachecklistverifyingcompletenessofimage,testapplicationsanddelivertotherequestor.
• Remotecontrol–configure,correctandtestremotelaptopsviaremotecontrolsoftwaretosolveuser
submittedissuesandproblems.
• Cablingorganization.Intheserverroomthestudenttracedallcablesbackfromaroutertotheir
cubiclelocationandlabeledthecableappropriately.Thisprojectinvolvedwellover100cables.
• Quarterly–updatethemasterimagefoldersincludingupdatestoallapplicationspresent,necessary
configurationchangesandaddnewdigitalsignatureapplication.
• Sharepoint–updatecontentonvariousAdvanceGroupsharepointsites
ValueofCWSPTeamTheITDirectorstatestheCRSMstudentworkerisinvaluabletotheITteamandfreesuptimefromthehelp
deskmanagerbytakingontier2taskssothemanagercanfocusonhigherlevelprojects.
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InformationTechnology–Hollister,Inc. HollisterIncorporatedisaglobalcompanythatdevelops,manufacturesandmarketshealthcareproducts,servicingover90countries.Holllister,Inc.isheadquarteredinLibertyville,ILandemploys2,400peopleandhassponsoredateamoffourCRSMstudentworkerssince2013.
November,2015–Supervisor,ServiceDesk
JobTitle–ServiceDeskAssistant
Keyskills–HighlyOrganized,AttentiontoDetail,InterpersonalCommunications
TeamSize–1CRSMStudentWorker
Hollister’sservicedeskiscomprisedofsixfulltimeemployeesplusoneCRSMstudentworkerandisresponsibletosupportthedesktopenvironmentforover2,400employees.
Duties
ValueofCWSPTeam
TheTreasuryandCreditSupervisorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimestafftofocusonhigherpriorityprojects.Thistimesavingisvaluabletothecreditdepartment.
LaptopImaging–Hollisterhasundertakenthereplacementofmanyofitslaptopcomputersthroughoutthecompany.Thestudentworkerisresponsibletoimageeachnewlaptopusingtheappropriatemastercopyandthenperformsusertestingtoensurethatalltheapplicationsarepresentandfunctional.Completedlaptopsarethendeliveredtothecustomer/userandworkswiththepersonface-to-facetoensurethatthelaptopreceiptissatisfactory.
LaptopRe-Imaging–Thestudentworkeralsore-imageslaptopsandthentestsanddeliversdirectlytothecustomer/user.
ServiceDeskCalls–Thestudentworkerlistenstoservicedeskcallsasatrainingexperiencewiththepossibilityoffutureinvolvementwithincomingcalls.
ValueofCWSPTeam
TheservicedeskSupervisorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimestafftoconcentrateonhigherlevelprojectsandstrategicplanning.
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InformationTechnology–LakeForestNorthwesternHospital
NorthwesternLakeForestHospital(NLFH)isacommunity-basedhospitalinLakeForest,IllinoisandawhollyownedsubsidiaryofNorthwesternMemorialHealthCare,oneofthenation'spremiereacademicmedicalcenters.The201-bedhospitalisona160-acrecampusinLakeForestandprovidesacomprehensivearrayofinpatientandoutpatientmedicalandsurgicalservices.Thehospitalhas700board-certifiedphysiciansspecializingin90specialtiesonitsmedicalstaff.
NorthwesternLakeForestHospitalhassponsoredaCWSPstudentteamstartinginAugust,2014.
November,2014–ITTeamLead
TeamSize–3CRSMStudentWorkers
Department–InformationTechnologyDeskTopSupportTeam
TheLFHITDesktopSupportteamiscomprisedoffiveemployeessupportingtheNorthmarketincluding12medicalfacilitieslocatedinthenorthernsectionofIllinoiscomprising10,000employees.
Keyskills
2. Troubleshooting3. CustomerServiceOrientation4. AnalyticalSkills
CoreDuties
Imagingworkstationsanddesktops
StudentswereresponsibletocompleteaWindows7Migration(fromXPtoWin7)onlaptopstobeusedduringthebroadcastoftheLFHleadershipmeeting.StudentsPatchandconfigureports–IDspeedofportsforaphone,computerand/orprinter.
Troubleshootingoflaptopcommunicationsissuesthatwereoccurringonapproximately15deviceslocatedinthe.ThestudentperformedaninventoryofsoftwareandhardwarecomponentsoneverydeviceintheAcuteCare+Telemetrydepartments.Informationrelatedtothedeviceswasenteredintoaspreadsheet.ThestudentworkerassignedtasksouttoITstaffmembersrelatedtothere-imagingofeachdeviceandthestudentsubsequentlyperformedqualitycontroltestingoneach.
ThestudentsareinvolvedwithalargerWinXPto7Reimagingandupgradingalldesktopsandworkstationsinordertomeetadeadline.
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InformationTechnology-RosalindFranklinUniversityofMedicineandScienceRosalindFranklinUniversityofMedicineandScienceisanationalleaderininter-professionalmedicalandhealthcareeducation.Currentenrollmentincludes1,932studentswhoarecompletingadvancedbiomedicalandhealthcaredegrees.TheuniversityislocatedinNorthChicago,IL.
RosalindUniversityhassponsoredaCWSPTeamoffourstudentssince2006.
May,2014-ITHelpDeskSupervisor,RosalindFranklinUniversity
Keyskills–ComputerProficiency(intermediatetoadvanced),IntuitiveUseofComputerApplications,SelfDirection,AttentiontoDetail
Department–InformationTechnology
TeamSize–4CRSMStudentWorkers
ThelibraryandcomputerlabatRosalindUniversityhas500computersthatareusedbystudentsandfacilitytoperformtheirclassroomandresearchwork.TheIThelpdeskatRosalindUniversityisresponsiblefortheITsystemsthroughouttheuniversityandmanagesthelibraryandcomputerlabincludingtheperipheralcomponentssuchasprinters.AteamoffourCRSMstudentsperformtaskstoensurethesecomputersareperformingwellandaddressproblemsthatoccur.
OnadailybasistheCRSMstudentsperformvariouschecksonthehardwarethroughoutthecomputerlabincludingrestartingthecomputersandcheckthatprintersareworkingandconsumablessuchaspaperandprintcartridgesarereplacedasnecessary.Theyworkinthecomputerlabandinteractwithpeopleusingthecomputerstodiagnoseandresolveproblemsorquestionsthatarise.Problemscanrangefromhardwaremalfunctionstoapplicationusetocomputerviruses.Thestudentworkersaretrainedtoresolvemostproblemsandescalatethosethatcannotberesolvedimmediately.
Duringtheleaduptoandincludinguniversitywidefinaltestingweeksthecomputerlabusageandassociatedhelpdeskworkloadincreasessignificantly.TheCWSPstudentworkersarealsotaskedtoupdatecomputersbyinstallingvarioussoftwareapplications,enterlicensekeyinformationandlaunchtheapplicationstoensureproperfunctions.
Inadditiontotheirdailymaintenanceandsoftwareapplicationinstallation/testingdutiestwiceayearthestudentworkersalsoperformphysicalcomputerandSmartBoardset-upsincludinginstallationandtestingoftherequiredsoftware.
ValueofCWSPTeam
ThehelpdesksupervisorstatesthatthecurrentCRSMstudentteamisthebesttheyhavesponsored.ThereisastrongpartnershipbetweenRosalindUniversityandtheCWSPatCRSM.
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InformationTechnology–Rust-OleumRust-Oleumisaleadingmakerofprotectivepaintsandcoatingsforhomeandindustryuse.Itwasfoundedin1921byRobertFergussonafterhenoticedthatrawfishoilspilledonrustymetaldecksstoppedcorrosionfromspreading.Rust-OleumCorporationisheadquarteredinVernonHills,ILwithestimatedrevenuesinexcessof$200millionand1,100+employees.
Rust-OleumhassponsoredaCWSPstudentteamsince2005.
December,2015–Manager,ClientServices
Keyskills–AttentiontoDetail,SelfMotivation,InterpersonalCommunications
TeamSize–1CRSMStudentWorker
Department–ClientService
TheRust-OleumclientservicesteamconsistsoffourfulltimeemployeesplusoneCRSMstudentworkerandareresponsibleforthemanagementofthedesktop/laptopsystemsforallRust-Oleumemployees.
CoreDuties
HardwareSwaps–Rust-Oleumtechnologyisonathreeyeartechnologylifecycleandeachquarteralistofsystemsthatarerequiredtobeswappedin/outispublished.Thestudentworkercontactsindividualuserstoscheduleatimetochangeoutthecomponents(i.e.desktoporlaptopcomputer,monitorand/orprinter).Assettagsareappliedtoeachcomponentandrecordedintheassetmanagementsystem.
SystemImaging–Neworchangeddesktopand/orlaptopcomputersareimagedfromamastercopy.Theclientservicesteamthentakestheimagedcomputerandperformsadditionaltaskssuchasloadingapplicationsandsecurityprofiles.
AssetManagement–Thestudentworkerisresponsibletoenterincoming/outgoingassetinformationintotheCherwellassetmanagementsystem.Informationincludesassetnumbers,serialnumbersanddatesandlocation.
ValueofCWSPTeam
TheManageroftheClientServicesstatestheCRSMstudentreducestheworkloadofthefulltimestafftofocusonhigherpriorityprojects.
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InvestorRelations–WalgreensBootsAlliance WalgreenCo.isaleaderintheretaildrugstorebusiness.Revenuesareinexcessof$72billionwith247,000+employees.
SevenWalgreensdepartmentssponsoratotalof13CRSMstudentworkerssince2004.
4/4/2012–DirectorofInvestorRelations,Walgreen,Inc.
TeamSize–1CRSMStudentWorker
Department–InvestorRelations
Keyskills–MSOffice–AdvancedExcel,Word,Powerpoint,VerbalCommunications–StrongPhoneSkills,andFinancial/StockMarketInterest
Theinvestorrelationsdepartmentiscomprisedoffourpeople(includingtheCRSMstudentworker)andworksverycloselywithWalgreen,Co.seniormanagementtoproducequarterlyearningsstatementstotheinvestorcommunity,provideexecutivebriefingsontopicalresearchandtodealdirectlywithfinancialanalystsandmedia.Theinformationishighlyconfidentialandonlyaportionisreleasedinthepublicdomain.
TheCRSMstudentworkerplaysanintegralroleinpreparationforquarterlyearningsreleases.InthedaysleadinguptoeachreleasedatetheInvestorRelationsteamisprovidingmultipleupdatesonearningsinformationtothemanagementteam.TheCRSMstudentaccessestheThompsonOnedatabasetoresearchchangesinfinancialanalystestimatesimpactingWalgreensandextractsdataintoExcelspreadsheets.Thedataisthenformattedintoreportsformanagementuse.
Also,internalfinancialinformationsourcesareaccessedtoupdatefinancialandearningsdatacontainedinExcelspreadsheetsandPowerPointpresentations.Thisdataisconstantlyupdatedduringthedaysleadinguptotheearningsreleasedateandapremiumisplacedonfastturnarounds.AnotheraspectoftheearningsreleaseprocessinvolvestheCRSMstudentworkeraccessinginternalsourcestoupdateseveralPowerPointslidesthatareutilizedbyseniormanagementintheearningsreleasecalls.ThefinalPowerPointfileisuploadedtotheWalgreens.comwebsiteintheInvestorRelationssection.
Outsideofrecurringeventstheteamspendstimeonad-hocprojectsthatvaryinscopeanddefinition.InoneprojecttheCRSMstudentworkercreatedahistoricalcandlechartspanningtheentirehistoryofWalgreen’sstockpriceannotatedwithsignificantevents(i.e.anewCEO,strategicinitiatives)thatimpactedtheprice.Recenteventsinvolvingindustryalignmentrequiredinternetsearchesofpubliclyavailabledocumentsthatuncoveredquotesfrom“C”levelmembersoftheinvolvedpubliccompanieswhichweresavedtoaWorddocumentforusebyseniormanagement.
ValueofCWSPTeam
TheseniorfinancialanalystontheteamstatesthatduetotheleanstaffandhighpressurenatureoftheInvestorRelationsdepartmenttheCRSMstudentworkerhasbeenthrownintothelineoffire.HehasbeenaskedtodoworkoutsideofthecomfortzoneexpectedofanyoneatthisstageoftheircareerandtheCRSMstudentworkerhasperformedverywellandinmanyaspectsatthelevelofafinancialanalyst.Also,theCRSMstudentworker’sExcelskillsareaboveaverageandgreaterthanthatofthegeneralemployeepopulation.
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LegalDepartment–CVSHealth CVSHealth(formerlyCVSCaremarkCorporation)isaleadinghealthcareproviderinfourmainareas:CVSoperatesover7,800CVSPharmacystores;[5]isapharmacybenefitmanager(PBM),operatesmailorderandspecialtypharmacies,aretail-basedhealthclinicandanonlinepharmacy. CVSHealthhasaregionalfacilityinNorthbrook,ILandhassponsoredateamofthreeCRSMstudentworkersstartingin2015.
January,2016–SeniorConsultant,InformationGovernanceandPrivacyOperations
Keyskills–ReadingComprehension,MSExcel–IntermediateLevel,AttentiontoDetail(withfocusonprocesssequencing)
TeamSize–1CRSMStudentWorker
TheNorthbrookcontractsandprivacygroupsconsistofapproximately20full-timeemployeeswhomanagePBMcontractingandprivacygovernanceforCVSHealth.Thestudentworkerspendstimeinbothgroups
Duties
BusinessAssociateAgreement(BA)Review–BAsareanexhibittolargerservicesagreements.ThestudentworkerspendstimeeachworkdayperformingthechecksonBAagreementsincluding:
• Whethertheclientexistsinthemastertrackinglist• Addtheeffectivedate,PagenumberoftheBAAexhibitandchecktheexistenceofvariouscontract
terms(checkoffinExcelfile)
PolicyandProceduresReview–Apolicylibraryisreviewedtodeterminethelastdateofrevision,updatedcontactinformation.AmasterpolicyExcelfileisupdatedforeachpolicyreview.
ContractExecutionTracking–Contractsarereviewedtodeterminewhichparty(CVSortheirclient)istobethefirsttosignacontract.ThecontractpackagesareshippedinaccordancewithinstructionstotheappropriatepartiesandtrackedonandExcelfilethrougheverystepintheshippingprocesstoensurecompliancewithcontracttermsandprocesses.
ContractsCoordinator–Thestudentworkerscansandindexesincomingcontractsandsavestoasharedlibraryofcontracts.Theprocessesbelowarefollowed:
• Nametheimagedfilesinaccordancewithastrictnamingconvention• Ensurethecontractdocumentsarefiledwithinthespecifiedfolderstructure• Mailphysicalcopiesofcontractdocumentstoclients• Createcoverlettertoaccompanycontractmailings• Createshippinglabelsinaccordancewithshippinginstructions• Shipandtrackdocumentpackages• Assistswithloggingandshippingdocumentsforoff-sitestorage
ValueofCWSPTeamRepresentativesfromtheNorthbrooklegaldepartmentstatethatTheCRSMstudentworkerbringsvaluebyreducingthelevelofbacklogworkwhichinturnprovidesadditionaltimefortheSeniorConsultanttofocusonhigherpriorityprojects,andforadministrativestafftomeetdeadlines.
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LegalDepartment–DiscoverFinancialServicesDiscoverFinancialServicesisadirectbankingandpaymentservicescompanyheadquarteredinRiverwoods,IL.Sinceitsinceptionin1986,thecompanyhasbecomeoneofthelargestcardissuersintheUnitedStatesandranks#300onthe2012Fortune500..Discoverrevenuesareapproximately$9billionandemploysalmost11,00people.
DiscoverhassponsoredateamoffourCRSMCWSPstudentssince2012.
Dec.2012–Director,LegalOperations
Keyskills–Attentiontodetail,InterpersonalSkills,MSOffice
Department–Legal
TeamSize–4StudentWorkers
Thestudentworkerteamisassignedongoingdutiesaswellasprojectbasedwork.Eachstudentisprovidedtrainingonconfidentialityissues.Someofthebasedutiesandprojectsarelistedbelow:
• Clericalcopyingwithinthelegaldepartment• Paperfilemanagement• CreationofMSExcelfiles
- Containingallsubjectmattersreferencedtotheirassociatedowners- Legalexpenses-legalinvoicesreferencedtotheirexpensetypesandtrackedviabudget
managementreportingsystem• Authoreddeskreferenceguides(howtodocumentation)
ThestudentworkersaretrainedintheuseoftheSerengetimattermanagementsystem.Theirdutiesinclude:
• Addincomingdocumentstoexistingcases• Closecompletedcases• SearchingandcrossreferencingdocumentsfromSerengetitoanoldercasemanagementsystem
ProfessionalDevelopment
Discoverhasinstitutedaprocesswhereonceamontheachstudentworker“shadows”anotherbusinessgroup,includingattendanceatmeetings,tolearnotherareasofthetheirbusiness.
ValueofCWSPTeam
TheCRSMstudentworkersaddresson-goingworkandprojectswithinthelegaldepartmentwhichallowsfulltimestafferstofocusonpriorityoneprojectwork.
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LegalDepartment–ForsytheTechnologyForsytheisaleaderindatacentersolutionsandprovidesprofessionalservices,financialsolutionsandITproductsfromalltheleadingITinfrastructuremanufacturersandvendors.Forsytheaddressesallfacetsofthedatacenterincludingstrategicsourcing,ITasaservice,managedservices,securityandmore.Forsythereports$1.2billioninannualrevenueswithover1,000employeesin50locationsintheUSandCanada.ForsythesponsorsateamoffourCWSPstudentworkerssince2013.November,2014–CorporateAttorneyKeyskills
1. AttentiontoDetail2. TimeManagementwithRespecttoDeadlines3. InterpersonalCommunications
TeamSize–1CRSMStudentWorkerDuties-TheCRSMCWSPstudentworkerisassignedtwomainareasofresponsibility:
AnnualReportFilings–Thestudentworkerisresponsibletofileannualreportsineachofthe40+USstates
andCanadianprovincesthatForsytheconductsbusinessin,forthe10entitiesthatcompriseForsythe.The
dutiesinclude:
• Readeachstate’sfilingrequirements
• Completetheannualreportformwiththerequiredcorporateinformation
• SubmitcheckrequeststoAccountsPayable
• AcquirenecessarysignaturesfromForsythemanagement
• Completeallfilingrequirementsaccuratelyandtimely,andupdatedapplicablespreadsheets
FinancingStatement(UCC)FilingswithSecretaryofStateOffices–Thestudentworkerisresponsibleforfiling
new,andcontinuingexisting,UCCfilingstoperfectForsythe’ssecurityinterestinequipmentthatitleasesto
customers.FailuretotimelyorproperlymakesuchfilingscouldresultinForsythelosingitsabilitytocollect
$1M+inequipmentintheeventthatitscustomersdefaultontheirpaymentobligations.
• LearnForsythe’sUCCfilingsoftware-as-a-serviceplatform(CSC)
• ReviewMasterLeaseAgreementstoascertainthefilinginformation,location,etc.
• SubmitfilingsthroughCSC,updateExcelspreadsheets,andsupplementForsythe’sdatabases
• 50+stepsincludedinthecompletefilingprocess
ValueofCWSPTeam
TheCRSMstudentworkerhaseliminatedabacklogoffilingsthatpreviouslyexisted,andhastakenover50%+oftheduties(working1day/week)thateachofForsythe’sformercollegegraduate,full-timeparalegalswouldbeassigned.
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LegalDepartment–WalgreensBootsAlliance
WalgreenCo.isaleaderintheretaildrugstorebusiness.Revenuesareinexcessof$72billionwith247,000+employees.
SevenWalgreensdepartmentssponsoratotalof12CRSMstudentworkerssince2004.
November,2013–Supervisor,LitigationandRegulatoryLaw,WalgreenCo.
Keyskills–MSOffice–IntermediateExcel,IntermediateWord,IntermediatePowerpoint,PeopleSkills
Department–LitigationandRegulatoryLaw
TeamSize:3CRSMStudentWorkers
TheWalgreen’sLitigationandRegulatoryLawdepartmentconsistsof26attorneyscoveringCommercialLitigation,TortLitigation,RegulatoryandPharmaceuticalcases.Overall,thereare120attorneysatWalgreen’sinvariousotherdepartments.AteamofthreeCRSMstudentworkersreporttoasupervisorintheTortLitigationgroupandtheyarealsoassignedprojectsamongothergroupswithinthedepartment. CaseFileManagement–CRSMstudentworkersaccessacasemanagementdatabasesystemtocheckthestatusofclosingdocuments.Theyaretrainedtolookfordocumentsthatareexecutedandsecuredanddeterminewhetheracasefileiscomplete.Inthisprocesstheyscanandindexincomingpaperdocumentsandperformdataentrynecessarytochangethefilestatustoclosed.UponreachingclosedstatusthestudentworkersperforminaccordancewithWalgreen’sdocumentpolicyandshredanddisposeofconfidentialdocumentsnolongernecessary.Inadditiontocasemanagementdutiesthestudentsperformworkforotherattorneysonanad-hocbasisthroughoutthedepartment.AsaprerequisiteCRSMstudentworkersarerequiredtocompleteHIPAAandSecuritytrainingcoursesbeforeperforminganyduties. ValueofCWSPTeamTheCRSMteamhelpedtocloseabacklogofcasefilesthatpreviouslyexistedinthedepartment.
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Legal–UnderwritersLaboratories ULisaglobalindependentsafetysciencecompanyofferingexpertiseacrossthreestrategicbusinesses:Commercial&Industrial,ConsumerandULVentures.ULreported$1.5billioninrevenuesandover12,500employees.Since2015ULhassponsoredateamoffourCristoReySt.Martinstudentworkers. December,2015–ParalegalSupervisor
Keyskills–InterpersonalCommunications,AttentiontoDetail,WrittenCommunications
Departments–LegalDepartment
TeamSize:4StudentWorkers
TheLegaldepartmentconsistsofapproximately20fulltimeemployeesandisdividedintofourgroups:Corporate,IntellectualProperty,LitigationandContracts.Onestudentworkerisassignedtoeachgroupandthenwillrotatethroughtheremaininggroups.
JobDuties
CorporateFileOrganizationandRe-Location–ThestudentworkerintheCorporateteamisworkingonaprojecttoorganizeandre-locatecorporatedocumentsfromoneofficetoacentralfilearea.Thedocumentsaresortedbyentity(ULhasover100entities)andtypeofdocument(ArticlesofIncorporation,CertificatesofGoodStanding,ResolutionsandBy-lawsandvariouscorporatemaintenancedocuments.
ThedocumentsarethenscannedandindexedintotheULentitymanagementsystem.
IntellectualPropertyFileorganization-ThestudentworkertakesexistingIPdocumentsandsortsbycountryandtrademark.Thedocumentsarethenscannedandindexedforstorageinasharedrive“owned”bytheIPteam.
ThestudentworkerisalsoresponsiblefortheorganizationandmaintenanceoftheofficesuppliescabinetutilizedbytheLegaldepartment.
LitigationFile/SubpoenaOrganizationandScanning–ThestudentworkerintheLitigationteamsupportsfulfillmentofsubpoenas.Thestudenthasbeentrainedtogathertherelatedreportsandcorrespondenceinordertofulfillindividualsubpoenas.EachsubpoenaresponseisorganizedandthenscannedandindexedintomultiplePDFfileswiththeresultingPDFsusedtorespondtorequests.
ContractInventory/Compliance–ThestudentworkerontheContractsteamhascreatedanMSExcelfileandisinputtinginformationregardingallULcustomercontractsandrelatedstipulationssothatasinglemasterdatabaseexists.ThestudentauthoredamemotoallULglobalpartnersrequestingcontractinformationthatistheninputtedintothemasterfile.
ValueofCWSPTeam
Thestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.
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MailRoomServices–BaxterInternational,Inc.Aleaderinhealthcareformorethan80years.Baxtermakesmedicaldevicesusedforthedeliveryofintravenousdrugs,andalsoproducesbloodtherapies,surgeryproductsandvaccines..In2011revenueswereapproximately$14Billionandemploys48,500peopleacrosstheglobe.
TheMailServicesandImagingCenterteamsprovideservicesforthe1,700employeesattheHQfacilityspreadoversixbuildings.
BaxterhassponsoredateamofCRSMcorporateworkstudyprogramstudentssince2004.
3/29/2012MailServicesManager–BaxterInternational,Inc.
TeamSize–2CRSMStudentWorkers
Department–MailServices,ImagingCenter
Keyskills–MSExcelIntermediate,InternetSearching,WorkIndependentlyandmakedecisions,AttentiontoDetail
IncomingMail-Thestudentsortanddeliverincomingmailtotheemployeesontheirrouteinatimelyfashion.Theylearnmultiplemail“routes”andserveastheback-updeliverypersonwhenanemployeeisout.ThestudentsareresponsibletoactivelyusetheBaxterIntranetdirectoriestoidentifyemployeesmovingin/outoftheHQfacilitylocationsandchangetheirroutesaccordingly.
Out-goingMail–Thestudentworkerprepsandsendsmaterialsinaccordancewithshippingrequirements.AccessingboththeUPSandDHLwebsitestoprocessdeliveriesandprovidetrackinginformationtothepersonsshippingmaterialsarerequiredskills.
Imaging-thestudentworkerintheImagineCenterperformsdocumentcopyingandfulfillmentjobsforvariousdepartmentsintheorganization.
RecordsManagement–boxesofdocumentsareshippedoutforoffsitestorageonadailybasisincludingtheloggingofappropriateinformationonelectroniclogs.ThestudentworkersalsorequestboxesfromoffsitelocationstobedeliveredtotherequestingpartiesintheHQfacilities.
Severalad-hocprojectsareassignedtothestudentworkersincludingthefollowing:
Outgoingletters–over77,000out-goingletterswererequiredtobefoldedpreppedandsentaccordingtoinstructionstolocationsacrosstheUS.
FulfillmentProjects–Over140,000outgoingpatientrelatedmaterialswerefolded,stuffedandshippedoverafourmonthperiod.
ValueofCWSPTeam
TheMailServicesManagerstatesthattheCRSMstudentworkersperformtheirdutieswellandhelpthemailservicesdepartmentmeettheirdailyvolumegoals.Ondaystheyarenotatworktheyaremissed.
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Marketing–AnixterInternationalAnixter Inc. distributes enterprise cabling and security products, electrical and electronic wire and cable and fasteners to locations across the globe. From its beginnings in 1957, Anixter has achieved impressive growth and currently has 8,300 employees worldwide and more than $6 billion in revenues annually.
AnixterhassponsoredateamoffourCRSMstudentworkersbeginningin2013.
March,2013–VicePresident,MarketingCommunicationsandVicePresident,HumanResources
Department–IT/Marketing/Procurement/Sales
TeamSize–4CRSMStudentWorkers
Keyskillsneededtobesuccessfulinthisjob
1. DetailOrientation
2. AffinitytoWebResearchandComputerApplications
3. MSOffice-Excel
The list of projects assigned to the student workers covers a variety of areas including:
• Website: online catalog product data acquisition and website quality assurance • Marketing: database data acquisition, entry and organization • Procurement: government contract research and lead identification via web searching of all
states • Sales operations: competitive Internet market research and data acquisition • Data Analysis of customer naming conventions • Updating Global Account Names and Addresses in mainframe application • Additional ad-hoc projects in a variety of departments and groups.
ValueofCWSPTeam
According to the Director of Marketing for Customer Programs, “The CRSM students jumped right in where I left off on my project, and they were able to complete it in less time than anticipated. When working with the CRSM students, I’ve witnessed a short learning curve and a great desire to be successful in all of the projects they complete.”
The Vice President of Marketing Communications states that integrating the CRSM students into the Anixter environment has been a rewarding experience in many ways. “We are able to give back to the community and watch as the students progress more and more on the projects they are working on each week,” she said. “We are very pleased with both the quality and quantity of work the students are able to handle.”
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Marketing/Brand–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$8billionwithover21,000employees.Graingersponsors20CWSPstudentworkersandhavebeenaCRSMbusinesspartnersince20089/24/2012–ExecutiveAssistantinBrand(Marketing)DepartmentKeyskills1.InterpersonalCommunications2.AttentiontoDetail,3.IntuitiveUseofTechnologyandInternetDepartment–BrandTeamSize–4CRSMStudentWorkersTheBrandorganizationownsthestrategyandgo-to-marketoffersforGrainger’sUSbusiness.The
organizationincludesbusinesssegmentteams,marketing,investmentsandvariousotherfunctions..Over500
fulltimeemployeescomprisetheentireBranddepartmentwithapproximatelyhalflocatedintheLakeForest
headquarters.
Duties
TheCRSMCWSPstudentworkersperformmultipledutiesdetailedbelow:
CustomerResearchCompetitiveComparison
TheCRSMstudentsresearchofpotentialbusinesscustomersforthevariousbusinesssegmentsintheUS
business.Studentsareresponsibletofindeachcompany’swebsiteandrecordinformationkeydatapoints
including:companysizenumberofemployees,boardmembernames,companyURLsandmore.Datais
enteredintoExcelfilesandfeedsGrainger’scustomerdatabases.Thestudentworkershaveresearchedthe
hospitalandhotelmarketspacesplusadditionalindustries.
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TradeShowPlanning,PreparationandRecordKeeping
Graingerhostsseveraltradeshowsthroughouttheyearwhichprovideupto16differenttrainingcoursesto
existingemployees.Thestudentperformthefollowingpreandposttradeshowduties:
• Inventoryandreportonexistingcollateralandtrainingmaterials
• Createbadgesforattendees
• Shipmaterialstotheirproperdestinations
• Afterthecompletionoftradeshowsthestudentsenterdataaboutthetrainingsessionattendeesand
theclassestheysuccessfullycompleted
• Thecompletedfileforeachtradeshowisutilizedtocompileallthenecessarycertificatesofcompletion
• Allreturnedmaterialsfromthetradeshowareinventoried
• Boxesarepreparedforshipmentinpreparationforupcomingtradeshows
AdministrativeDuties
Additionalprojectsincludeweeklydutiesincludingfiling,creatinglabels,copying,andshreddingforvarious
teamsintheBranddepartment.
ValueofCWSPTeamGrainger’sBranddepartmentexecutiveadminteamstatestheCRSMstudentworkerscouldnotfinishprojectswithoutthestudentworkershelp.Thetimespentbystudentworkersallowsthefulltimestafftohavemoretimetofocusonstrategicplanningandhigherpriorityprojects.ThatGraingersupportsCWSPprogramisasourceofprideforthefulltimeemployee.TheyalsopraiseallthestudentworkersattitudesandseethateachwantstodoagreatjobandareproudoftheworktheyproduceforGrainger.
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Marketing/PR,DepositOps,RetailandRealEstate–StateBankoftheLakesStateBankoftheLakes(SBotLs)isacommunitybankservingcommunitiesinLakeandMcHenrycountiesinIllinoisandispartoftheWintrustFinancialfamily.Therearefivelocationsthatprovidepersonalbanking,wealthmanagementandcommercialbankingserviceswithlocalmanagementanddecisionmaking.
StateBankoftheLakeshassponsoredateamofCRSMstudentworkerssince2010.
TeamSize–4CRSMStudentWorkers
Departments–Marketing/PR,DepositOperations,Retail
MarketingandPublicRelationsDepartmentduties:
• Eventplanningforvariousfestivalsthebankruns/sponsorsincludingcreation/managementofmailinglistsinMSAccessandattendanceinMSExcel.
• Creationofinformationsheetsthatareprovidedtoattendeesatvariousfestivalsandparades• Phonecommunicationsforfamilyportraitsessionsincludingconfirmationwithscheduledcustomers.
Keyskills–MSOffice,VerbalandInterpersonalCommunicationsandAccuracy
ValuetoMarketing/PRDepartment–theCRSMstudentworkerfocusesontier2taskssothestaffcanspendtheirtimeonhigherpriorityprojectsandtasks.
DepositOperationsDepartmentduties:
• Preparationandscanningofdocumentsincludingsignaturecards,accountapplicationsandvariouscustomercorrespondence
Keyskills–OrganizationandAccuracy
ValuetoDepositOperationsDepartment–theCRSMstudentworkerkeepsthedepartmentuptodateonworkflowsofincomingdocuments.Withoutthestudentworkerbacklogsofworkwouldaccumulate.
RetailDepartmentduties:
• Filingofscanneddocumentsinthefollowingareas:Trust,DeathCertificates,IRAs• DataentryofcustomerinformationintoExcelfiles• CheckCDdocumentstoseeiftheyareclosedstatus• Orderchecks• Createtestcustomersforentryofnewproductsand/orservices• HelpsDepositOperationsdepartmentwithdataentry
Keyskills–OrganizationandAccuracy
RealEstateDepartmentduties:
• PerformincomingmortgagefilemanagementbyloggingnewfilesinanExcelspreadsheet• FannieMaeauditrequestsareprocessedbyscanningandforwardingtherequireddocumentsforeach
requestedfilesonaweeklybasis• Paid-offmortgagefilesarepulledfromthefileroom,placedintoboxesandshippedtooff-sitestorage
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• Newloansarereconciledbetweentwosystemstoensurecompleteaccuracy• Realestatetaxbills/invoicesarecomparedvs.areportshowingexpectedamounts
Keyskills–RealEstateDepartment
1. OrganizationandAccuracy2. MSOffice–Intermediatelevel3. InterpersonalSkills
ValueofCWSPTeam
TheVicePresidentofHumanResourcesstatestheyknowwhattheygetwithCRSMstudentworkersandunderstandhowtoworkwiththem.Thestudentworkersasklotsofquestionsthathelpthemunderstandthebankingbusinessandtheyhaveaprofessionaldemeanor.Additionally,StateBankoftheLakesiseligible(andhasreceivedapproval)forcreditsundertheCommunityReinvestmentActforhoursandfeespaidetoCRSM.
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Marketing/TechnicalServices–StepanCompanyWithmorethan2,000employeesand16manufacturinglocationsworldwide,Stepanmanufacturesbasicandintermediatechemicals,includingsurfactants,specialtyproducts,germicidalandfabricsofteningquaternaries,phthalicanhydride(P.A.),polyurethanepolyolsandspecialingredientsforthefood,supplementandpharmaceuticalmarkets.TheyarebasedinNorthfield,Illinois.
StepanhassponsoredateamoffourCWSPstudentssince2011.
January,2013–TechnicalServicesManager,StepanCompany
Department–TechnicalServices CRSMTeamSize–2StudentWorkers
JobTitles–ProductMarketingAssistant+TechnicalServicesAssistant
TheTechnicalServicesdepartmentisthemarketingdepartmentresponsibleforcreationandadministrationofStepan’smarketingcommunications,productinformationandwebsite.SevenfulltimeemployeescomprisethisdepartmentwhichreportstotheelevenbusinessmanagersresponsibleforStepan’sproductlines.
ThedutiesoftheCRSMProductMarketingAssistantinclude:
• SupporttoStepanwebsitere-launch.Thestudentworkerisresponsibletocheckproductinformationonthewebsitetoensurethatinformationisgrammaticallycorrectandtodocumentanyerrorsrelatedtolinks.
• CreatedanMSExceldatabasecontaininghundredsofchemicalformulationnumbers.Thisdatabaseservedasthesourceforthewebsitelinksto/fromproductpagestoformulationsforallexistingStepanchemicals
• Productbrochurerevisions–PerformscrosscheckingbetweenStepanwebsiteandproductcatalogforallexistingchemicalsanddocumentserrororomissions.
• Additionaldutiesincludeaffixingstickerstooutgoingcatalogs,shipmentverificationofallsampleorderrequestsandfilingofvarioustechnicalservicesdocuments.
ThedutiesoftheCRSMTechnicalServicesAssistantinclude:
• Maintenanceofcompetitiveproductcrossreferencedatabase.Performsinternetsearchesforcompetingproducts.DocumentfindingsandenterintotheStepancrossreferencedatabase.
• Maintainhazarddescriptionsthatprovidespecifichandlinginstructionsforairtransportofover1,000productsclassifiedashazardous.ThestudentworkerusesSAPtoqueryhazarddescriptionsandupdatesthe“Samples”databasetoensureconsistency.
• MaintainphysicalpropertyrecordstoreflectupdatedsurfacetensionreductionforthevariouschemicalsinStepan’sproductlines.
• AdditionaldutiesincludeshipmentverificationofallsampleorderrequestsandchangingstatustoclosedinSamplesdatabase.
ValueofCWSPTeam
TheTechnicalServicesmarketingmanagerstatesthatwithouttheirCRSMstudentworkertheycannotkeepupwiththeamountofworkandwouldhavetohireanemployee.TheTechnicalServicesManagerstatesthattheirCRSMstudentworkeraddressestier2projectsandfreesupfulltimestafferstimetoaddresstier1projects.
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Marketing–TakedaPharmaceuticalCompanyNorthAmerica Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.
hassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
January,2015–MarketingExecutiveAdmin
Keyskills–InterpersonalCommunications,AbilitytoMulti-Task,AttentiontoDetail
Department–USMarketing TeamSize–4CRSMStudentWorkers
Takeda’sUSMarketingdepartmentprovidesallthemarketingeffortsinsupportofTakedaproductssoldthroughouttheUS.Thereareapproximately100fulltimeemployeesincludinganAdministrativeServicesstaffofsix.ThefourCRSMstudentsworkfortheAdministrativesupportteam.
ProjectsAndDuties
RecordsManagementandRetention–Expensereportsareorganizedthenscannedandfiled(asPDFs)intotheConcurexpensemanagementsystem.Duringthescanningprocessstudentworkersenterkeyinformationwitheachexpenseitemincludingdate,amount,namesofpeopleinvolvedwithspecificexpenseitemsaswellasidentifyingtheexpensetype.
Purchasing–Anydepartmentpurchasegreaterthan$1,000isenteredintotheSAPsystemviacreationofapurchaseorder.ThiscoverspurchasesofITequipment,agencycontractsandcateringordersandinvolvecreationofPOsupto$1,000,000.
OfficeSupplyManagement–Requestsforofficesuppliesarereceivedfromindividualsandtheneithertakenoutofexistinginventory.ItemsnotonhandareenteredintotheonlineStaplespurchasesystem.Itemsarereceivedandinvoicesareapprovedbythestudentworkerswhoalsodeliveritemstotherequestors.
NewHireOn-boarding–Newemployeehirepacketsarecreatedwhichincludeitemsuchasorganizationcharts,phonelistsandvariousdocumentsandresourcesthatarevaluablefornewemployeestonavigatetheirnewresponsibilities.
ReceptionforVisitors–Departmentvisitorsaregreeted,checked-inandescortedtotheirappropriatemeetingrooms.
CarReservations–Studentworkersalsomakereservationsonbehalfofstaffforlimoservicesbycontactingapprovedvendorsandcreatingreservations.
ValueofCWSPTeam
TheCRSMstudentworkersaddresstier2projectsthatsavetimefortheexistingAdministrativeServicesstaffconsistingofsixpeople.
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Marketing–WalgreensBootsAlliance WalgreenCo.isaleaderintheretaildrugstorebusiness.Revenuesareinexcessof$72billionwith247,000+employees.
SevenWalgreen’sdepartmentssponsoratotalof13CRSMstudentworkerssince2004.
3/22/2012–SeniorCreativeManager,RetailMarketing,WalgreenCo.
AdministrativeAssistant,RetailMarketing,Walgreen,Co.
Keyskills–MSOffice–IntermediateExcel,IntermediateWord,IntermediatePowerpoint,PeopleSkills
TeamSize:4CRSMStudentWorkers
Department:Advertising/RetailMarketing
Retailmarketingisoneoffourgroupsexistingintheretailmarketingdepartment.TheyutilizefourCRSMCWSPstudentwhoperformcoredutiesplusad-hocprojectsfortheanyofthe15orsoemployeesinthegroupplusgroupsoutsideofretailmarketing.
FilingandMailDelivery
EachCRSMstudentworkerisresponsiblefortheir“core”dutiesdeliveringdailymailtotheRetailMarketingdepartmentmembersincludingmaintenanceofrecipientlocationinformationthroughtheuseofWalgreen’sintranetsitetoaccountforpeoplemovingin/outofthedepartment.Anothercoredutyisreplenishingmagazinesupplies,whichgiventhesizeofthedepartmentandlabyrinthlikebuildinglayoutrequiresuseofamapfornavigationtoeacharea.EachdayadditionalprojectsarealsoassignedbasedonrequestssubmittedbytheteamsintheRetailMarketingdepartment.Someofthesead-hocprojectsarelistedbelow:
InternetResearch–PerformedresearchofmedicalsuppliescomparingWalgreen’sproductofferingsvs.competitorproducts.WebpagesaredownloadedintoExcelfilesforinclusionincompetitivedatabases.
Creativecopy–conceptcreativecopydevelopmentformarketingmaterialsusedinretailoutlets.
Inventory–TakeinventoryofdisplayitemsincludedinWalgreen’sconceptstoresincludingtheidentificationandcategorizationintoWalgreen’sproductlinetaxonomy(i.e.beauty,consumables,overthecounterhealth,etc.)
POPpromotiontie-in–MarketingpiecesareplacedoncreativedisplayswithinWalgreen’smarketingguidelinesforvariousproductlines.
MarketingPlanorganization–deciphermulti-tiermarketingtasksandtranslatefromwhiteboardsessionsintoMSPowerPointpresentations.
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ValueofCWSPTeam
AccordingtoAdministrativeAssistanttheCRSMstudentworkersareveryflexibleandyouneverknowwhattheyaregoingtobedoingonagivenday.TheRetailMarketingemployeesgetexcitedwhentheyhavenewprojectsandrequestCRSMstudentworkerhelp.TheAdministrativeAssistantstatestheygettheirmoniesworthfromtheCRSMteamandshereceiveslotsofphonecallsaskingwhichstudentwillbeinonagivenday.TheSeniorCreativeManagerenjoystheopportunitytomentorandhelpdeveloptheCRSMstudentsandassignsprojectsineachstudentworker'sstatedareasofinterestasmuchaspossible.
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Operations–AllstateInsuranceCompanyAllstateisaleaderinthepersonalproperty,casualtyandlifeinsurance,retirementandinvestmentproductsbusinesses.Annualrevenuesin2011exceeded$33billion,andAllstateemploysover37,000people.AllstateislocatedinNorthbrook,IL.
AllstatesponsoredateamofCRSMstudentworkerssincethe2012-2013schoolyear.
Keyskills–Organizationalskills,independence,accuracy,focus,andawillingnesstolearn
TeamSize–4CorporateWorkStudyProgram(CWSP)StudentWorkers
Department–IvantageSelectAgency
Ivantagepartnerswithnon-AllstateinsurancecarrierstoprovideinsuranceproductstocustomerswhenanAllstateproductisnotavailable.Ivantagealsosellsandservicesfloodinsurancepolicies,andhasabookofbusinessofover5,000customers.Thegrouphasnearlydoubledinsizesince2011andcurrentlyemploys45people.
Dailycoredutiesoftheteaminclude:
• Studentsprocesscorrespondenceincludingmail,faxesandprinterprint-offsonadailybasis.• TheCWSPstudentworkersareinvolvedinalarge-scalefloodpolicyaudit.Studentsconductdatabase
researchandthenanalyzeandrecordtheirfindingsinaspreadsheet.• CWSPstudentsalsohelptheIvantageteambypreparingbagsandfolderswithmarketingmaterials
whicharelaterprovidedtonewlyhiredAllstateagentsatnewagentfairs.• Studentsalsohelppreparemarketingandtrainingmaterialstobeshippedtoregionaltrainingcenters.
ValueofCWSPTeam
TheCWSPstudentteamhasallowedIvantagetomoveforwardwithamassivefloodpolicyauditthathadbeenstalledduetoalackofresources.Thecontributionsofthestudentshavefreedupthestafftoworkonmorecomplexandhigherprioritywork.Lastly,thepresenceofthestudentshasprovidedauniqueopportunityforjuniormembersoftheteamtotakeonmanagerialandsupervisoryduties.
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OperationsSupport/CustomerService–Pro/DataPayrollSolutionsProDataPayrollServicesisaleadingproviderofpayrollservicesandisrecommendedbyaccountingprofessionals,benefitbrokersandfinancialinstitutionsinthearea.Insteadoffittingyourcompanyintoapayrollsystemthat"works",ProDataprovidesthebasicsyouexpectandgoesfurtherbytailoringthesystemtofityourexactneeds.
Pro/DatahassponsoredateamoftwoCRSMstudentssince2012.
March,2014–Manager,Operations
Keyskills–1.InterpersonalCommunications2.AttentiontoDetail3.PhoneSkills4.MSOffice-Intermediate
TeamSize–2CRSMStudentWorkers
Department–OperationsSupport(comprisedof15fulltimeemployees)ischarteredwithon-boardingnewcustomersandcontinuingsupportofexistingcustomersandofficeadministrativeduties.
CoreDuties
CustomerSurveys-thestudentworkersmadephonecallstoexistingcustomerstosurveythemabouttheircustomersatisfactionwithPro/Dataproductsandservices.ThestudentsfollowedascripttoaskaseriesofquestionsandenteredcustomerresponsesintoExcelspreadsheets.
NewClientSet-up–thestudentworkersperformaccountset-upfornewcustomersintothePro/DataEvolutionpayrollsystem.Customerdata,includingconfidentialaccountinformation,isenteredintotheEvolutionsystemaspartofthecustomeron-boardingprocess.
ReceptionDuties–Thestudentworkersanswerincomingphonecallsfromcustomersandforwardcallstotheappropriatecustomerservicerepresentative.Also,walk-inclientstothePro/Datafacilitypick-uptheirpayrollrunsafterbeingidentifiedbythestudentworkerandprovidedtheirpayrollmaterialsandsigningadocumentacknowledgingreceipt.Incomingfaxesaredistributedtotheaddressedrecipient.
ValueofCWSPTeam
TheManagerofOperationsSupportstatestheCRSMstudentsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojectsandstrategicplanning.
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ProjectManagement–TakedaPharmaceuticalCompany
Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinMarch,2015andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
February,2016–Manager,ProjectManagementOffice
Keyskills–MSExcel–Intermediate,InterpersonalCommunications,AttentiontoDetail
TeamSize–4CRSMStudentWorkers
Department–USMedicalAffairs
Takeda’sUSMedicalAffairsteamconsistsof110fulltimeemployees.
Projects
MedipediaResearch–ThestudentupdatetheMedipedia(aWikipedialikeinternalsite)withpharmaceuticaltermsthatarehelpfultonewemployeestohelporientthemtheUSMAenvironment.
SharePointSiteDevelopment–StudentsareresponsibletostoreallincomingemployeeconfidentialityagreementsinaspecifiedfolderintheUSMASharePointsite.TheyalsobuildnewwebpagesinHTMLformatandembedlinksontheSharePointsite.
MeetingMinutesConversion–ProjectManagementOfficemeetingminutesareconvertedfromMSWordintoMindJet.Thestudentworkersthenbuildouttheagendaitemsandaddnotes,discussionpointsandactionplanssotheentireteamcanviewmeetinghistories.
ValueofCWSPTeam
TheManageroftheProjectManagementOfficestatestheCRSMstudentworkerstakeontier2projectsthatallowmanagementtofocusmoreonstrategyandhigherpriorityitems.ASharePointsiteroll-outprojecthasgreatlybenefittedbyutilizingstudentworkers.
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QualityAssurance–GroupFoodsGroup
GoodFoodsGroupisaproviderofpreservativefreeproductsincludingdips,guacamole,salads,juicesandotherproducts.BasedinPleasantPrairie,WItheyhaveover450employeesandtheirproductsarecanbefoundatretailersthroughouttheUS.GoodFoods,Inc.hassponsoredateamofCRSMstudentworkersstartinginAugust,2014.May,2015–QualityAssuranceAnalyst
Keyskills 1. OrganizationalSkills2. AttentiontoDetail3. InterpersonalCommunications4. MSOffice–BeginnerExcel,WorkandOutlook
Department–QualityAssurance TeamSize–1CRSMStudentWorkerJobTitle–QAAnalystTheQualityAssuranceteamconsistsoffivefulltimeemployeesandisresponsibleforthereceiptofproducts,ensuringallproductsmeetandexceedGoodFoodsGroupstandardsandcomplieswithapplicableregulatorystandards.CustomerserviceisalsoaresponsibilityoftheQAteam.Duties
TheCRSMCWSPstudentworkerhasbeenassignedseveralprojectsandon-goingduties:
ShippingDocumentationandRecordsManagement–Allincomingshippingreceiptsaresortedinchronologicalorderandfiledbydateandproductionshift.Olderfilesaremovedtoasecondarylocationinthefacilityandstoredinboxes.Asfilesreachthedatetheyarenolongerrequiredtobestoredthestudentworkerlogsandthenshredsexpiredfiles.CustomerServiceRecordsManagement–Thestudentworkeraccessesthecustomerserviceemailaccounttoidentifythesubjectmatterofcustomercorrespondence.EmailsarefiledelectronicallybytheirsubjectmatterandahardcopyprintedanddeliveredtotheCustomerServicemanagerforaction.AuditPreparation–AllCertificatesofAuthenticityarescannedandstoredinvendorfiles.AllergenTesting–Afterproductioncontainerarecleanedandreadyforre-usetheyareswabbedandthesamplescomparedtoacolorcharttodetermineifFDAcleanlinessguidelinesaremet.IngredientTesting–Varioussamplesofingredientsaretestedtoensureconformancewithpresentation,qualityandtastestandards.Testsresultineitherapassorfailrating.AvocadoAgingTests–TheStudentworkerassistsintestingofrawingredientqualitycontroltests.SamplesofAvocadoaretaken,cut-upandstoredandatalaterdateaccessedandinspectedregardingadherencetofreshnessandqualitystandards.HACCPTraining–Thestudentworkerassistsintherandomtestingofproductionemployeestoensurecompliancewithfoodhandlingprocessesandprocedures.
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QualityEngineering–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorsfiveteams(20studentworkers)andfirstpartneredwithCWSPin2007.
April,2015–ADDQualityDirector
Keyskills–AttentiontoDetail,TimeManagement,Organization
JobTitle–QualityEngineeringSpecialist
TeamSize–1CRSMStudentWorker
TheCRSMstudentteamispartoftheAbbottDiagnosticDivision(ADD)andreportstotheQualityEngineeringmanager.ADDisagloballeaderininvitrodiagnosticsandoffersabroadrangeofinnovativeinstrumentsystemsandtests..
Duties
• Filingofoperationsmanagementandusagelogs(approximately300permonth)• Recordsmaintenanceofoperationslogsandplantengineeringrecordsinaccordancewithcorporate
standards• DatainputofADD(LakeCounty,ILfacility)demandmaintenancepaperworkordersintheMaximo
maintenancemanagementsystem• Miscellaneousprojectsperformedfortheengineeringteamincludinginventoryrelatedtasks
ValueofCWSPTem
TheQualityDirectorstatesthestudentworkerhashelpedtheQualityEngineeringteamtofocusonprojects/dutiesthatareofhigherpriorityandstrategicplanning.
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RecordsManagement/QualityAssurance–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorsfiveteams(20studentworkers)andfirstpartneredwithCWSPin2007.
April,2015–ADDQualityDirector
Keyskills–AttentiontoDetail,TimeManagement,Organization
JobTitle–RegulatoryFileClerk/InformationSpecialist
TeamSize–4CRSMStudentWorkers
TheCRSMstudentteamispartoftheAbbottDiagnosticDivision(ADD)QualityAssurancefileroomteamconsistingoftwoFTEemployees.ADDisagloballeaderininvitrodiagnosticsandoffersabroadrangeofinnovativeinstrumentsystemsandtests..
Duties
ThestudentworkersprocessdocumentpacketsrelatedtoADDproductssubjecttoFDAregulationsandarerequireddocumentationforFDAaudits.Dutiesinclude:
• ReceivedocumentpacketsfromADDauditreviewers• Labeleachpacketandprepthedocumentsforscanning• ScanintoADDdocumentmanagementsystem(developedbyADD)• QAeachscanneddocumentbatchforaccuracy,readabilityandincorrectorder• FilethepaperdocumentsbackintotheADDQAfileroom•
ValueofCWSPTeam
TheQualityDirectorstatesthestudentteamhashelpedtheQualityAssuranceteamtoimprovetheircomplianceprofileandreducedthebacklogofdocumentsrequiringscanning.ThefourstudentteamprocessesallofthedocumentvolumefortheQAteam.
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RecordsManagement–FirstMidwestBank.FirstMidwestBankprovidesabroadrangeofcommercialandretailbankingservicestoconsumer,commercialandindustrial,andpublicorgovernmentalcustomers,andwealthmanagementservices.TodayFirstMidwestiscomprisedofover102locationswithassetsexceeding$8billionand1,800employees.
September,2015–VicePresident,CollateralServices
JobTitle–FileClerk
TeamSize–4CRSMStudentWorkers
Keyskillsneededtobesuccessfulinthisjob
4. Accuracy/AttentiontoDetail
5. InterpersonalCommunications
6. TeamWork
TheCollateralServicesDepartmenthas13fulltimeemployeeswhomanageover26,000loanfilesandserviceover110+locations.
Duties
• LoanManagementSystemConversion–AcquiredPortfolioof2,000Loans.StudentworkersdirectfilestoanoffsitevendorforconversiontoanewFISloanimagingsystem.Returnedfilesarecheckedvs.amasterlist,checkedforcompletenessandfiledintheirappropriatelocation.
• Requestedfiles(fromalldepartments/locations)areresearchedbystudentusingLotusNotesrecordsmanagementsystem.Filesarethenretrievedanddeliveredtotherequestingpartythroughouttheday.Allmovementsoffilesarerecordedandupdatedintherecordsmanagementsystem.
• PaidConsumerLoanResearch-Studentsutilizeadailyreportcontainingconsumerloanfileinformationanddelivertoprocessing.Thestudentsworkondozensoffilesdaily.
• TaxCertificates-StudentsutilizeadelinquentpaymentreporttoretrievetaxcertificateinformationfromtheCookCountyRecorderswebsite(filteredbydateandgivenPIN).Ataxaccountstatusreportisthenupdated,printedandattachedtooriginalcertificates.
ValueofCWSPTeam
TheVicePresidentofCollateralServicesstatestheCRSMstudentteamperformstheworkofafulltimeemployeeandbringsvaluetoFirstMidwestBank.
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RecordsManagement–LakeCountyPublicWorks TheLakeCountyPublicWorksdepartmentownsandoperations12publicwatersystemsandthreewastewatersystems(includingtheassociatedtreatmentplants,sewermainsandliftstations)Since2014theLakeCountyDepartmentofPublicWorkshassponsoredateamoftwoCristoReySt.Martinstudentworkers. January,2016–OperationsTechnician
Keyskills–MSExcel–IntermediateLevel,AttentiontoDetail,InterpersonalCommunications
Departments–AdministrationandWaterTestingLab
TeamSize:2StudentWorkers
TheDepartmentofPublicWorksconsistsof95fulltimeemployeesandtherecordsmanagementfunctionisresponsibletoprocureandaccumulatealldocumentsinaccordancewithstandardspublishedbytheILEPAandUSEPA.
JobDuties
ConversionofPaperDocumentstoElectronicFiles-
• ScanincomingpaperdocumentsintoPDFformandfilesintotheappropriateyearfolders/subfoldersnamedinaccordancewithastrictfilenamingconvention.
• Recordretentionpoliciesarefollowedwitheitherdestructionoroff-sitestorageofpaperdocuments(mostretentionperiodscovereither5yearsorperpetualfilelength).
MonthlyLiftStationReporting
• LiftstationreportsarereceivedinExcelformat• Studentshavebeentrainedtocopytheapplicablerowsfromtheindividualliftstationreportsand
pasteintoacumulativeExcelfile.• ThecumulativefileprovidesthecapabilitytoanalyzeliftstationactivityandfeedsintoaSQLreporting
database.
WaterSystemReporting
• Thestudentworkerstakereportsreceivedfromoutsideengineeringfirmsconsistingofengineeringstudies,reports,tables,memos,mapsandtableoffiguresintheformofmultiringboundreports.
• EngineeringreportsarescannedandsavedasPDFdocumentsintotheappropriatefolders/subfoldersandnamedinaccordancewithastrictfilenamingconvention.
ChemicalAnalysis
• ChemicalanalysisreportsarescannedandsavedinPDFformatintotheappropriatefoldersbywatersystemanddateinaccordancewiththefilenamingconvention.
ValueofCWSPTeamTheDirectorofFinanceandAdministrationstatesthestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.
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RecordsManagement–TakedaPharmaceuticalCompanyNA Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
December,2014–Manager,RecordsOperations
Keyskills–IntuitiveUseofComputers,AttentiontoDetailandWorkIndependently
TeamSize–4CRSMStudentWorkers
Department–RecordsOperationsCenterconsistsof15fulltimeemployees
TheRecordsOperationsCenter(ROC)takesincomingpaperandelectronicdocumentsandprocessestheminaccordancewithintheTakedadocumentpolicyforeachdocumenttypeandreportsonitsactivities.TheROCalsodeliversrequesteddocumentstoseveraluserdepartmentsintheTakedaDeerfield,ILcampus.
DutiesandProjects
- AuditFileRoom(usingareportfromtheRecordsManagementSystem(RMS)toverifythatallitemslistedonthereportforaspecificlocationinthefileroomareinfactpresentinthatlocation,andallitemsinthatlocationarelistedonthereportfromRMS).Auditsarealsoperformedonindividualfilestoensureaccuracyofcontents.
- Shiftphysicalfilestonewlocations,asassignedbytheRecordsOperationsManager,andupdatetheRMSaccordingly
- Receiveboxescominginfromoffsitestorageandmovethemtodesignatedarea(s),includingdeliverytoindividualsordepartmentswithinDeerfield
- FollowingdirectionfromRecordsOperationsManager,boxupfilestobemovedtooffsitestorage- FilefolderstodesignatedshelvesintheFileRoom;retrieverequestedfilesfromthoselocations,and
updatetheRMSwiththeselocationmoves- InterfilespecifiedtypesofrecordsintoassignedfilefoldersintheFileRoom- RegisterandindexcertaintypesofrecordsintotheRMS(typicallythesewillbelargevolumesoffiles
containingrecordsthatareallofthesametype,suchasAdverseEventReports,Non-medicalComplaintfiles,andothersdesignatedbytheRecordsOperationsManagerorRecordsCoordinators)
- MovecertaintypesofelectronicrecordsintotheirdesignatedFileFoldersintheRMS- Preparedocumentsforoffsitescanning,byremovingstaples,placingbar-codedcoversheetsontopof
recordsandorganizingthedocumentsasdirectedbytheRecordsCoordinators- ScancertaindocumentsusingAdobeAcrobatPro,asdesignatedbytheRecordsCoordinatorsor
RecordsOperationsManager,toassistincompletingspecialprojects
ValueofCWSPTeam
TheCRSMstudentworkersfunctionasanadditionalFTEontheROCteamandsupportallROCteammembersinavarietyofprojects.
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RegulatoryAffairs/Labeling–TakedaPharmaceuticalCompany Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
March,2015–LabelingProductManager,GlobalRegulatoryAffairs
Keyskills–AttentiontoDetail,AbilitytoMulti-Task,CollaborationwithCo-workers
Department–GlobalRegulatoryAffairs TeamSize–4CRSMStudentWorkers
ProjectsAndDuties
ThelabelingdepartmentconsistsofsevenfulltimeemployeeslocatedinLakeForest,ILheadquartersplusanother15globally.ThestudentsinGlobalRegulatoryAffairsLabelingprojectsanddutiesincludethefollowing:
Competitive drug research – students use the internet (or provided materials) to research competitor’s drugs and populate an internal Excel file with competitive analysis information. Students are adept at identify and then downloading information such as dosage, indications, pregnancy cautions, ingredients, etc. This information is used by management to position Takeda’s own product labels.
The Company Code database serves as the change management system for the labeling information related to Takeda US products. Students input safety information pertaining to Takeda USA drugs into this MS Access database. Any product updates are also recorded in this database. Also, FDA required changes are recorded in the code data sheet. The database is the primary system to track the history of label changes for Takeda US products.
Labeling File Room Re-organization – The student workers helped to completely re-structure the existing file room by moving files and re-labeling them in accordance with a new labeling protocol.
Visual documentation of library. This project is to review all the documents stored in a SharePoint database and then list those documents in a Word table within their filed sections. This gives management a more efficient view of the documents stored in that database.
ValueofCWSPTeam
TheCRSMstudentworkersmakeavaluablecontributiontotheLabelingteambyprovidingtheabilitytokeepupwiththedailyincomingworkloadaswellastomakeprogressontier2projectswhichfreesuptimeforthefulltimeemployeestofocusonhigherlevelprojects/duties.
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RegulatoryAffairs/Promotion&Advertising–TakedaPharmaceuticalsFormorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
December,2014–Manager,GlobalRegulatoryAffairs,PromotionandAdvertising
Keyskills–IndependentWorker,AttentiontoDetail
Department–GlobalRegulatoryAffairs TeamSize–4CRSMStudentWorkers
ProjectsAndDuties
ThestudentsinGlobalRegulatoryAffairsPromotionandAdvertising(GRAPA)projectsanddutiesincludethefollowing:
• Logging incoming jobs for final review and release
• Quality check of incoming CDs for submission to FDA
• Scanning signed submission transmittal forms to PDF, burning them onto CDs and creating and printing CD labels
• Photocopying and collecting the required quantity of all necessary materials for assembly of submissions to be sent to FDA, file copies of submissions, and materials to be sent to partners
• Indexing approved advertising and promotional pieces on Excel spreadsheets (per product)
• Creating and printing file labels and filing copies of FDA submissions
• Preparing files for archive, ensuring completeness of files, indices, and copies on network drive; labeling boxes and completing transmittal forms using Microsoft Word.
ValueofCWSPTeam
TheCRSMstudentworkersmakeavaluablecontributiontothePromotionsandAdvertisingteambyprovidingtheabilitytokeepupwiththedailyincomingworkloadaswellastomakeprogressagainstworkbacklogs.
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Research&Development-GlobalDevelopmentOps–TakedaPharmaceuticalsFormorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
December,2014–ClinicalDevelopmentServicesAssociate
Keyskills–Independentworker,Attentiontodetail,Interestinscience/pharma
Department–GlobalDevelopmentOperations TeamSize–2CRSMStudentWorkers
ProjectsAndDuties
SOPProcessMapping–ThestudentworkerscreateprocessmapsusingVisiothatrepresentthestepsinagivenprocess.Processmapsarealsoreviewedbystudentsforaccuracyagainstthesourcedocumentprocedureswithanydiscrepanciesdocumented.
DataEntry–PDFscontainingSASprogrammingcodearere-typedintoatextfileand,afterareviewforaccuracy,arecopiedintostatisticalsoftwaretoruntheprogrammingcode.Thestudentworkersreviewthecodeexecutionandnoteerrors,makingcorrectionswhereappropriate.
CDBurningforEndofClinicalTrials–Followingthecompletionofaclinicaltrial,thestudentworkerscopysubjectPDFfilesontoCDsandcreatethecorrespondingCDlabel.ThegeneratedCDs,whichcanbeanywherefromfiveCDsto600+CDs,containclinicaltrialpatientdataandareshippedtotheappropriateinvestigationsitesforregulatorycompliance.
ArchivingClinicalStudies–ClinicalDataManagementrecords(eg,completedforms)foragivenclinicalstudyareorganizedintothecorrectorientationwithinastudydocumentationbinder.Thisincludes:
• Scanningtherecordsandsavingthemonasharelocationwiththeappropriatenamingconvention• Sortingandholepunchingtherecordsundertheappropriatebindertab• Completingthecovertransmittalformforeachrecord(eg,identifyrecordcategory)• Reviewthecompletedstudyrecordsagainstastudychecklisttoensureallnecessarydocumentsare
included
DepartmentEvents–AssistsintheplanningofGDO-specificevents,includingdoingonlineresearch.
ValueofCWSPTeam
TheCRSMstudentworkerssavetimeonrequiredprojectsandessentialstudytasksfortheFunctionalAreasthatClinicalDevelopmentServicessupportallowingthefull-timeemployeestoshifttheirfocustomoretechnicaltasks.
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ResearchandDevelopment–StepanCompanyWithmorethan2,000employeesand16manufacturinglocationsworldwide,Stepanmanufacturesbasicandintermediatechemicals,includingsurfactants,specialtyproducts,germicidalandfabricsofteningquaternaries,phthalicanhydride(P.A.),polyurethanepolyolsandspecialingredientsforthefood,supplementandpharmaceuticalmarkets.TheyarebasedinNorthfield,Illinois.
StepanhassponsoredateamoffourCRSMCWSPstudentssince2011.
October,2013–ResearchandDevelopmentLeadCoordinator,StepanCompany
Department–ResearchandDevelopment/Administration
CRSMTeamSize–1StudentWorker
Skills–MSOffice/IntermediateLevel,InterpersonalSkills,AttentiontoDetail
JobTitle–AdministrativeAssistant
Theresearchanddevelopmentdepartmentisresponsibleforidentificationandcreationofchemicalintermediatesacrossmanyindustries.Someofthemajorproductsincludefoaminsulationanddishandlaundrysoaps.ResearchandDevelopmentconsistsof125fulltimeemployeesandtheAdministrationsubgrouphassevenemployees.
ThedutiesoftheCRSMAssistantAdministrativeAssistantSpecialistinclude:
TechnicalReports–TheCRSMreceivesreportsfromvariousstaffchemists.ReportsareopenedinMSWordandcheckedforgrammaticalerrorsandthestudentensuresthereportcontainsappropriatesignaturesanddistributioninaccordancewithpolicies.Thereportsarethenfiledintoatechnicaldatabase(LotusNotes)byaddingauniquetrackingnumber.
ImagingandIndexing–NumerouspicturesandslidesareimagedintoPDFformatfilesandindexedintoatechnicaldatabaseforuseintheStepanlibrary.
TrainingDVDDatabase–TrainingDVDsareindexedinaweb-baseddatabasesoallStepantrainingmaterialsarecatalogedandproperlystoredandaccessiblebyStepanemployees.
AdministrativeTasks–TheCRSMstudentaccessesalsoperformmanytasksinvolvingscanningdocuments,copyingandcreatingMSExcelspreadsheetsinsupportoftheAdministrationdepartment.
ValueofCWSPTeam
TheR+DLeadCoordinatormentionstheCRSMStudentworkeraddressestier2projectsthatalsothefulltimestaffmoretimeforhigherpriorityprojectsandplanning.
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ResearchandDevelopment/Pharmacogenomics–TakedaPharmaceuticalsFormorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
November,2013–GlobalClinicalProgramManager,Pharmacogenomics
Keyskills–AdvancedMSExcel,IndependentWorker,ComplexReasoning
TeamSize–1CRSMStudentWorker
Department–Pharmacogenomics
ThePharmacogenomicsdepartmentperformsresearchandanalysisrelatedtohowgeneticmakeupaffectsanindividual'sresponsetodrugs.
Takeda’sPharmacogenomicsteamwasrecentlyformedandconsistsof4fulltimeemployees.
Projects
SampleRemediation–ThestudentworkerreviewsinformedconsentformscompletedbypatientswhohavedonatedDNAsamples.Specificlanguageontheformishighlightedandtheformsarecategorizedandfiled.Thestudentisresponsibletocrosscheckdataandtheexistenceofsamplesbetweenaclinicalinformationdatabaseandvendordatabaseplusdocumentdiscrepancies.Discrepanciesaresummarizedintablesandthestudentfollows-upwithvendorteamstoidentifyissueresolutionandstepstoremediatesamples.
-AsiaPacPharmacogenomicsAnalysis-ThestudentworkerperformsanalyticresearchtoidentifygeneticdifferencesbetweenAsianandEuropeanpopulationsandtoprovidesummaryanalysisdescribinghowthesedifferencesinfluenceadrug’seffectivenessinthebodyExcelfilesarestudiedtoidentifygenenamesandtheirassociatedalleleswithresultssummarizedinWordtables.Theresultofthisresearchanalysiswillbesharedinternally.
ValueofCWSPTeam
TheCRSMstudentworkersavesmoneyandtimeforthePharmacogenomicsteamwhileprovidingvaluableresearcheffortscontributingtoachievementofdepartmentgoals.
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RiskManagement–W.W.Grainger,Inc.W.W.Graingerisaglobaldistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$9billionwithover22,000employees.GraingerRiskManagementhasbeenaCRSMbusinesspartnersince2008October,2013–StaffAssociateintheRiskManagementDepartment,GraingerKeyskills–HelpwithSpanishtoEnglishtranslationofwrittencommunicationsandpotentiallyinsurancedocuments,IntuitiveuseofcomputerapplicationsincludingMSExcelandWord,AttentiontoDetailandAdherencetoPoliciesandProceduresDepartment–RiskManagementTeamSize–1CRSMStudentWorkerRiskManagementispartoftheTreasurydepartment,rollinguptotheFinanceorganizationatW.W.Grainger,Inc.TheRiskManagementdepartmentconsistsoffivefulltimeteammembersplusoneCRSMCWSPstudent.TheCRSMCWSPstudentperformsmultipledutiesdetailedbelow:CertificateofInsurancefileVendors/serviceproviderstovariousGraingerlocationssendintheircertificateofinsurance,manyofwhichgetroutedincorrectlytoRiskManagement.Withoutknowingwhowithinthebusinessisresponsiblefortherelationshipwiththevendororserviceprovider,RiskManagementretainsthosecertificatesofinsuranceinafile.Thestudentisresponsiblefororganizationofthecertificatesbypolicyexpirationandcreatingelectronicfilesfromthepapercertificatesforquickaccessibility,retrievalandrecorddisposalaccordingtorecordretentionguidelines.PropertyupdatesPeriodicallyupdatesarereceivedonGraingerproperties–newlocation,closedlocation,earlyleasetermination,leaseextension,etc.ThestudentisresponsibleforupdatingRiskManagementrecordstoreflectthesechangestoGraingerpropertiesforpropertyinsurancepurposes.AutoIDcardmailingsGraingerhasabout800companyvehiclesontheroadintheU.S.EachofthosevehiclesmusthaveanautoIDcardorinsurancecardatalltimesasproofofinsurance.Thestudentassistsinprintingoutlettersandmailingwiththeautoidcardtothevehiclecontacts.AutoLiabilityclaimscodingOccasionally,oneGraingerfleetof800vehiclesisinvolvedinanaccident.Iftheaccidentiscausedbythefaultofourdriver,Grainger’sAutoLiabilitypolicycoverstheaccident.Ourthirdpartyadministrator(TPA)thathandlestheclaimsisresponsibleforcreatinganaccidentrecordthatincludesthelosslocation.ForAutoLiabilitylosses,therearespecificlosslocationcodestousetohelpcategorizethevehicle’sbusinessuniti.e.TerritorySales,Keepstock,AccountManager,etc.Havingtherightlosslocationcodeiscriticalinattributingthelosstothecorrectbusinessunit.ThestudentisresponsibleformakingsuretheTPAisusingtheappropriatelosslocationcodeforanyoneautoliabilityloss.
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WorkersCompensationpostingnoticesEachGraingerU.S.locationisrequiredtopostinformationregardingtheworkerscompensationinsurancethecompanypurchases.GraingerRiskManagementisresponsibleformakingsureeachlocationhasthisposting.TheCRSMstudentassistsinprintinglettersandmailingoutwiththepostingnoticestothenecessaryGraingerlocations.RecordManagementRiskManagementmaintainsanumberofpaperfiles.Currentdocumentsarekeptclosesttoourcubicles;olderdocumentsarekeptinalargerfilingarea.Periodically,theCRSMstudentassistswithtransferringolderdocumentsthatarenolongercurrent,tothelargerfilingarea,makingroomforcurrentdocuments.AdhocprojectsFromtimetotime,differentprojectscomeupthatmanynotrecur.SomeexamplesofprojectscompletedbyourCRSMstudentinclude:-renamingfilesinourshareddriveforconsistency,makingfileseasiertofind-pullingtogetheralistofacquisitionsanddivestitures-updatingInsuranceIndustrybookletupdatesValueofCWSPTeamGrainger’sRiskManagementdepartmentremainsasmallgroupofemployeeswhoaretaskedwithbalancingmanycompetingpriorities.WhentheopportunitytohaveaCRSMCWSPstudentarose,wequicklyjumpedontheopportunitywhichfreeduptimeforthecoreteammemberstofocusonessentialandcriticalissueswithoutlettingsomeadministrativetasksfallbythewayside.ThisisanexcellentopportunityforbothRiskManagementtoworkwithstudentswhobringafreshsetofeyestothingsandforthestudenttobeengagedinsomeCorporateRiskManagementissues.
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SalesSupport/Proposals–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGroupsponsorsateamoffourCWSPstudentworkerssince2013.January,2014–Manager,ProposalDevelopmentKeyskills
1. IndependentWorker2. Reliability3. InterpersonalSkills
Department–ProposalsandSalesJobTitle–ClericalSupport/ProposalsandSalesTeamSize–1CRSMStudentWorkerDuties:
TheCRSMCWSPstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:
• Reviewproposalsandmarketingmaterialsforgrammaticalerrorsandflow
• ParticipateinevaluationofTVandRadiocastingcalls(auditions)byprovidingrankingofTop3menand
womencandidatesbasedonstatedcriteria.
• AdministerSharePointsiteforProposalsteam
• Marketresearchusingsubscriptionbasedsystem
• DataEntryandfilingasnecessary
• Shadowthemanagerofproposalsdepartment
• Researchthepharmaceuticalindustrywithinstatedparameters
ValueofCWSPTeamTheCRSMstudentworkerworksontiertwoprojects/tasksallowingfulltimeemployeestofocusonhigher
priorityprojectsandstrategicplanning.
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SalesSupport–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Ithas31,900employees
CardinalHealthhassponsoredofateamoffourCRSMstudentssince2007.
February,2013–SalesSupportSupervisor
TeamSize–1CRSMStudentWorker
Department–AmbulatoryCare–SalesSupport
Keyskills–MSExcel,AnalyticalThinking,AttentiontoDetail
TheAmbulatoryCaredepartmentiscomprisedofapproximately300fieldandinsidesalesrepresentativessellingmedicalequipmentandsuppliestonon-hospitalfacilitiesincludingphysician’soffices,surgeryandrehabilitationcenters.TheSalessupportteamprovidessupporttothesalesrepresentativesandhassixfulltimestaff.
ThecoredutiestheCRSMstudentworkerperformsinclude:
• PerformsqueriesonCardinal’ssalesdatabaseswithexportofdataintoMSExcel.InExceldataismodifiedasnecessaryincludingeliminationofunnecessarycolumns/rowsofdataandthenappliesfontsandentersformulastopresentdatathatmeetstherequestsofsalesrepresentatives
• CreatesconnectionsreportswhichidentifiescustomersandtheGovernmentPurchasingOrganizations(GPO)theyhavejoined
• Produceinvoicehistoryreportsshowingsalesinvoicesbysalesperson• AccessSAPdatabaseforcustomerorderstatusreports• UpdateSAPdatabasefornewbusinessordersrequiringdatainputsincludingCustomer#,Item#,Turns
PerMonth,OrderIncreases/decreasesandnewitems(SKUinformation)
ValueofCWSPTeam
TheCRSMstudentworkerperformstier2tasksandproducesrequestedreportsfromthesalesrepresentativesfortheSalesSupportteam.Thishashelpedminimizeworkbacklogsandfreesthefulltimestafferstofocusonhigherpriorityprojectsandmoresophisticatedreporting.
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SalesOperations–AonHewittAonHewittisaleadinghumanresourcesconsulting/outsourcingandbenefitsadministrationfirmthroughouttheworld.In2012AonPlcreportedrevenuesof$11.5billionwithover23,000employeesintheUnitedStates.
TheyhavesponsoredaCWSPstudentteamsinceSeptember,2012.
November,2013–ExecutiveAssistant,USSalesOperationsGroup
Keyskills–MSOffice/ComputerProficiency,BusinessCommunications,IndependentWorker
TeamSize–4CRSMStudentWorkers
Department–USSalesOperations
TheUSSalesOperationsteamconsistsoftwodozenadministratorswhosupportallofAonHewitt’sSalesExecutivesandAccountManagersactivities.
CoreDuties
• DatabaseManagement-Enterexternalclientinformationdataentry,datalook-up,andupdatesinSalesforceCRMsystem.
• DistributionListManagement–DistributionlistsresidingonSharePointsitesareupdated• DatabaseReports–Studentworkersrunreportsforsalesexecutivesandaccountmanagerscontaining
contactinformationforeachaccountorpotentialaccount.• MarketingFunctions–Studentworkersperformvariousmarketingdutiesforpreparationforvarious
specialmailingsandholidaycardmailings.StudentworkerscatalogedandupdatedalibraryofdigitalimagesforapprovalbythemarketingdepartmentforusebyAonHewittemployeesinPowerPointpresentationsandmeetings.Also,studentshavecreatedPowerPoint“posters”usedtopublicizeaChristmasGiftfundraiserthroughouttheAonHewittcampus.
• InternetResearch–SINpreparationforupcomingcustomermeetingsthestudentworkersresearchcompanyproductsandservicesviainternetresearchandenterinformationintoExcelspreadsheets.AonHewittthenpurchasesandfeaturestheseattendeeproducts/servicesinrecognitionoftheirattendance.
• Filing-StudentsalsoworkintheLegaldepartmentfilingdocuments.Studentshelpedwithpackingfilesintoboxesinpreparationforanofficemove
• Severalad-hocprojectsonanasneededbasis
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ProfessionalDevelopment
AonHewittprovidesmanyprofessionaldevelopmentactivitiesthatstudentsparticipateinincluding:
• AttendanceinUSSalesSupportgroupupdatemeetingscomprisedofthe24teammemberslocatedthroughouttheUSandtypicallyincludespresentationsbyAonHewittseniormanagementteammembers.
• TechnicalandprofessionalskillstrainingcoursesandtestingcoveringMSOffice,keyboarding,proofreading,emailetiquette,andresumeandLinkedInprofiledevelopment.
ValueofCWSPTeam
TheNationalSalesAnalyststatestheCRSMstudentworkerperformsworkontier2projectsthataddressworkbacklogsandallowsthefulltimestafftofocusonhigherpriorityprojects. ThestudentsalsofillpositionsontheSalesforceteamuntilpermanentreplacementsarefound.
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SalesOperations–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Cardinalhasapproximately31,900employees.
CardinalHealthhassponsoredofateamoffourCRSMstudentssince2007.
4/22/2012–VicePresident,SalesOperations
TeamSize–1CRSMStudentWorker
Department–AmbulatoryCare-SalesOperations
Keyskills–ActiveListening,Multi-tasking,MSOffice–ExcelIntermediate/Advanced(familiarwithformulasandvLookups).
TheAmbulatoryCaredepartmentprovidessupporttothesalesteaminthesurgicalglovesdivisionatCardinalHealth.
ThecoredutiestheCRSMstudentworkersperforminclude:
• DataentryandreviewofinternalcrossreferencefilesusedbysalespersonneltoconverttopcompetitorsproductofferingsintoequalCardinalHealthproducts.ThisinformationallowssalespeopletocompeteeffectivelywhentalkingtoprospectivebuyersbyquicklyidentifyingtheequivalentCardinalHealthproduct(s)soacompetitive“kit”canbequoted.
• Insidesalesprojectsincludethereorganizationofaninternalsample(products)centerwhichconsistsofacombinationofphysicaldisplaysand/orfilesthatcontainvariousproductgroups.
• Phonecallstovendorsaremadetorequestproductsamplesplacedinthecompetitive“productpantry”.
• UseofanindustryleadingOpticalCharacterRecognition(OCR)applicationtoconvertpaperdocumentsintoMSExcelformatfordigitalstorage.
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SalesOperations–TakedaPharmaceuticalCompany Formorethan230years,Takedahasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreported$billioninrevenuesin2014andemploysover31,000peopleworldwide.
TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.
February,2016–
Keyskills–MSOffice–Intermediate,StrongWrittenCommunications,AttentiontoDetail
TeamSize–4CRSMStudentWorkers
Department–SalesOperations
Studentsperformavarietyoftasksinsupportofthesalesoperationsdepartmentincluding:
SampleOperations-2students
Sampleoperationsperformsauditfunctionstoensurethatsamplesthatpharmaceuticalsalesrepresentativesdelivertophysiciansareacknowledgedasreceivedandensurethatphysiciancontactinformationchangesarerecordedquicklyandaccurately.
Takeda’sSampleOperationsteamconsistsof2fulltimeemployeesand10contractors.
Projects
SignatureAuditReceipts–Studentworkersareresponsibletoreviewsignedsamplereceiptformstoascertainthesignaturesareauthentic.Lettersthatarereturnedareresearched,usuallyviaMedProand/orGoogledatabases,tofindthecorrectaddress/phoneinformationandthenmakeappropriatechangesinthephysiciandatabase.AlllettersareauditedanddeliveredtotheSampleCompliancedepartment.
SampleReturns–Productsthatarereturnedforreasonsincludingexpiredusedates,labelrecallsand/orshortdatedoraphysiciandoesnotwantasampleareenteredintotheTakedaSalesforceCRSMsystem.
FieldSalesSupport-1student
Projects
RosterVerification–StudentworkersaccesstheTakedaSalesforceCRMsystemtoverifyandchangesalesrepresentativecontactinformationaschangesoccur.
SampleShipping–DrugsamplesareshippedtorepresentativeusingestablishedproceduresandtheTakedaSalesforceCRMdatabasetoprepandthendeliver.
BlockLots–Recalledsamplesare“blocked”intheSalesforceCRMsystemwhicheffectivelystopssalesrepresentativesformdeliveringsamplestophysicians.
SalesReporting-1student
Salesreportingprovidessalesoperationsdataandcompetitorinformationtothesalesorganization.
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Takeda’sSalesReportingteamconsistsof2fulltimeemployees.
Projects
SalesforceProductUploads–ThestudentworkertakesspecificsectionsofamasterproductspreadsheetanduploadstotheTakedaSalesforcedatabase.Thisgivesthefieldsalespersonnelabilitytoviewproductinformation.Dataincludessalesandprescriptiondata,salesbyterritoryandcompetitorinformation.
ProclarityBIReporting–ThestudentworkeraccessesProClaritytocreateaweeklyreportderivedfromtheSalesforcedatauploadanddirectlysharethisreportingwiththesalesteammembers.
MonthlyReporting-Variousmonthlyreportsareassignedforcompletionbythestudentworker.
ValueofCWSPTeam
TheCRSMstudentworkerstookresponsibilityfortheSignatureAuditReceiptfunctionfromanexternalvendor.Thestudentshaveincreasedtheaccuracyandtimelinessofthedatabasechangesrequiredtoupdatephysiciancontactinformation.ItisestimatedthatthestudentworkersaresavingtheSampleOperationsteam$2,000monthlycomparedtothefeespreviouslychargedbyanoutsidevendorwhobilledsetamountsforeach“mitigation”.
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SalesOperations–WoodlandFoods WoodlandFoodsisaleadingwholesalespecialtyfoodsfromaroundtheworldincludingmushrooms,chilepeppersandpowders,grains,rice,sundriedtomatoes,andherbsandspices.WoodlandFoodsisheadquarteredinWaukegan,ILandemploys200peopleandsponsorsateamoffourCRSMstudentworkerssince2013.
December,2015–AssociateDirector,Sales
Keyskills–InterpersonalCommunications,Notetaking,MSOffice–IntermediateLevel
TeamSize–1CRSMStudentWorkers
WoodlandFoodsInsideSalesandCustomerServiceteamsareeachcomprisedofsevenfulltimeemployeesplusoneCRSMstudentworker.
Duties
SalesSupport–Thestudentworkerworkswiththeseveninsidesalesrepresentativesandassembles/inputsnotesintothecurrentFileMakerPro(soontobeMSDynamics)databaseregardingeachprospectivecustomer,marketingmaterialsappropriatetoeachcustomer(dependingonfoodservicesegment)whichincludesamplekitsandrelatedcorrespondence.StrategicSalesSupport-Thestudentalsopacksandshipssamplekitsusedinsupportofupcomingtradeshowsandupcomingpresentationstostrategiccustomers.Shipments,includingmaterialssent,arerecordedinWoodland’scustomerdatabaseandcoordinatedtoensurestrongservice.LostSalesOpportunitiesReporting–CustomersdecliningtopurchasefromWoodlandFoodsaretrackedwithrelevantnotesandstatusupdatesenteredintotheFileMakerPro(soontobeMSDynamics)CRMsystem.ValueofCWSPTeam
TheAssociateDirectorofSalesstatestheCRSMstudentworkerallowstheinsidesalesandcustomerserviceteamsbemoreanalyticalinunderstandingcustomerneedsandIDareastheycanimprovetheirservicetoprospectivecustomers.
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SalesOperations–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$8billionwithover21,000employees.Graingersponsors20CWSPstudentworkersandhavebeenaCRSMbusinesspartnersince200812/17/2013–ExecutiveAssistantinSalesDepartmentKeyskills
1. MSOffice(Excel,Work,Powerpoint)–IntermediateLevel2. InterpersonalSkills3. Notetaking
Department–USCommercialSales TeamSize–4CRSMStudentWorkersTheUSsalesdepartmentconsistsofover3,500employeesinsalesfunctionsthroughouttheUSwith30peoplelocatedattheheadquartersfacility.ThesalesdepartmentisresponsibletoformulateandexecutesalesstrategiesacrosstheentireUSsalesorganizationincludingseveralsalessectors/industries.
Duties
TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingdutiesdetailedbelow:
Salesteamorganization–thestudentscreateandupdateExcelandWorddocumentsdocumenting
new/changedterritoryassignmentsandorganizationalstructuresfortheUSsalesorganizationincluding
severalindustrysegments.
TerritorySalesGroupKits–thestudentsprintsalestrainingkitsandshiptotheUSfieldorganization.
PrintServices–Thestudentsproducebounddocumentsandsendtoemployees/customersinsidetheGrainger
salesorganization.
SalesDatabaseInformationUpdates–Studentsresearchwebsitesofprospectivecompaniestoinput
personneldatawhichwillbeusedinsalesmailcampaigns.
ProfessionalDevelopmentStudentshavecompletedonlineSharepointtrainingcoursestogaintechnicalskillsrelatedtoadministrative
tasksrequiredforinternalSharepointsites.
AtrainingdayisplannedforGraingerstudentworkersfocusedonresumedevelopmentandinterpersonal
communicationsbestpractices.
ValueofCWSPTeamTheCRSMstudentworkershaveimprovedproductivityoftheUSsalesdepartmentbycompleting“tier2”
projectswhichallowsthefulltimeemployeestofocustheirtimeonhigherpriorityprojectsandstrategic
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planning.TheExecutiveAssistantintheSalesDepartmentstatesthatthequalityofworkoutputand
professionalismoftheCRSMstudentshasexceededtheexpectationscomingintothisyear.
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SupplyChain/Purchasing–CDWCDWisaleadingproviderofintegratedinformationtechnologysolutionsintheU.S.andCanada.Wehelpour250,000small,mediumandlargebusiness,government,educationandhealthcarecustomersbydeliveringcriticalsolutionstotheirincreasinglycomplexITneeds.AFortune500company,CDWwasfoundedin1984andemploysmorethan7,100coworkers.In2013,thecompanygeneratednetsalesofmorethan$10.8billion.CDWhassponsored8CWSPstudentssinceAugust,2014.
October,2014–PurchasingOperationsSpecialist
TeamSize–4CRSMStudentWorkers
Department–PurchasingDepartment
ThePurchasingteamatCDWconsistsof40employeesinvolvedintheprocurementandshippinglogisticsacrossavarietyofcomputerproductlines..
Keyskills
1. StrongListening2. Keyboarding3. MSOffice–IntermediatelevelAccess,ExcelandOutlook
DutiesofStudentWorkers
Studentworkersshadowpurchasingbuyerstolearnthedutiesandtasksrequiredoftheposition.
NetAppEDC(SKU)Reconciliation–astudentworkerwasresponsibletoreconciletheNetAppproductlinerequiringconsolidationofduplicateSKUnumbers,updatingproductnames,partnumbersandeliminationofobsoletecustomers.
Purchasingduties-createpurchaseordersonbehalfofpurchasersincludingEDC(SKU),quantityandprice.
OpenPurchaseOrderreport–assisttoensureefficientshippinglogisticsforallpurchasedproducts
Additionalprojectsareassignedasnecessary.
ValueofCWSPTeam
Thestudentworkerssupplementtheexistingstaffbyfocusingontiertwoprojectswhichfreesuptimeforthefulltimestafftofocusmoretimeonstrategicprojects.
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SupplyChain/PurchasingandAccountsPayable–FabricationTechnologies/IGMFabTech/IGMisanestablishedleaderincontractmanufacturingandsupplychainservices.Annualrevenueexceeds$110millionandtheycurrentlyemployapproximately550peopleintwolocations(Libertyville,ILandLasVegas,NV).
FabTechhassponsoredateamofCRSMstudentworkersstartingin2013.
November,2013–CFOandPurchasingManager,FabTech
Departments–Purchasing TeamSize–4CRSMStudentWorkers
PurchasingDepartment–isresponsibletosourceallrawmaterialsandcomponentsnecessarytoproducefinishedproducts.Thedepartmentconsistsoftwofulltimeemployees.
Keyskills–Keyboarding,Critical/LogisticalThinking,Organization
Duties:
Generatematerialorders–studentshavebeentrainedinthelogisticssurroundingthereleaseofmaterials,properdocumentationandenteringofdataintoFabTech’sGreatPlainsERPsystem.Approximately100materialordersareprocesseddailywiththeCRSMstudentworkerscompletingabout95percentofallmaterialorders.
o Releasematerials–canincludeupto20differentworkpacketso Schedulematerialsfordistributiono Followmaterialsthroughtheproductionprocesso EntermaterialinformationintoERPsystem
Keyskills–Judgment,AccuracyandAttentiontoDetail
Duties:
Perform3-WayMatchingforhighvolumevendors–approximately60areprocesseddaily.Thestudentworkerreceivespurchaseordersfromthepurchasingagents,shippingreceiptsfromreceivingandInvoicesviaincomingmailfromtheirvariousvendors.Thestudenthasbeentrainedtomatchuptheeachofthethreedocuments(bycheckingItem#,QuantityandAmount).Ifallthreedocumentsmatchtheinvoiceandsupportingdocsaresenttoaccountspayableforapprovalandpayment.Ifanydiscrepanciesarefoundtherelateddocumentsareforwardedtotherequestingpurchasingagentforcorrections.
TheCRSMstudentwillalsobeginenteringaccountspayableinvoicesintotheGreatPlainsERPsysteminthenearfuture
ValueofCWSPTeam
TheCRSMstudentsfreeuptimeforfulltimeFabTech/IGMstafftoconcentrateonhigherpriorityprojects/tasksandstrategicplanning.
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SupplyChain/NationalProcurementandOrderManagement–ForsytheTechnologiesForsytheisaleaderindatacentersolutionsandprovidesprofessionalservices,financialsolutionsandITproductsfromalltheleadingITinfrastructuremanufacturersandvendors.Forsytheaddressesallfacetsofthedatacenterincludingstrategicsourcing,ITasaservice,managedservices,securityandmore.Forsythereports$1.2billioninannualrevenueswithover1,000employeesin50locationsintheUSandCanada.ForsythesponsorsateamoffourCWSPstudentworkerssince2013.January,2014–SupervisorofTechnologyAcquisitionandSeniorVicePresidentofOrderManagementKeyskills
1. AttentiontoDetail2. MSOfficeExcel–AdvancedLevel3. InterpersonalSkills
Department–OrderManagement–NationalProcurementTeamSize–1CRSMStudentWorkerTheOrderManagement–NationalProcurementdepartmentisresponsibletoprocureITproductsonbehalfoftheircustomersfortheirtechnologyneeds.Theyensuretheaccuracyofdelivery,ontimedeliveryviathemethodsrequiredbyclients,andareresponsiblefortheconversionofbookedmargintoGAAPrevenuefortheproductportionofForsythe’sfinancialtargets.
Duties
TheCRSMCWSPstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:
OrderProcessingReporting–ThisreportingsummarizesworkloaddataacrosstheNationalProcurement
organization,andallowsthemanagementteamonhandinformationtoanalyzeworkloadandmakenecessary
changestoallocationthroughpresentationofsalesorder,purchaseorder,andpurchaseorderlinecounts.The
studentisrequiredtorunandcreatepivotreportsfromtherawdata.
FreightCarrierAccuracyChecks–Thestudentproducesreportshighlightingfreightcarrieraccuracy.The
studentisrequiredtorequestthisreportfromForsytheITandcreatepivotreportsfromtherawdata.
OrdertoInvoiceProcessReporting–Variousreportsareproducedwhichconsolidateorder-to-invoice
processingdataincludingbooktoinvoiceandshiptoreceiptkeyperformanceindicators(KPIs).Thestudentis
requiredtorunreportingandcreatepivotreportsfromtherawdata.
QuarterlyBuyerDatareporting–Thestudentutilizesseveralreportstoallowaconsolidatedreporting
mechanism,combinedwithcharts,forthemanagementandstaffwithinNationalProcurement.Itisthe
summarizationofOrderProcessingReporting,FreightCarrierAccuracyandOrdertoInvoiceProcesstocreatea
singleholisticview.Thisenhancedviewallowsasinglereportformanagementtoutilizeformoreindepth
workloadanalysisandKPIreporting,aswellasprovidingNPstafftheabilitytohaveopticsintotheir
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contributiontothebusinessandtheircurrentsuccessintoKPI’stoallowforchangedbehaviorfocusedon
improvements.
UnbilledOrdersReporting-WeeklysnapshotofallopenorderactivitywithinNationalProcurement,
summarizeshistoricaldataandprovidingyearoveryearviewstodeterminespendinganalytics,workload
analytics,andmore.
ValueofCWSPTeamTheCRSMstudentworkerhasimprovedproductivityintheNationalProcurementDepartmentbycompleting
“tier2”projectswhichallowsthefulltimeemployeesmanagertofocustheirtimeonhigherpriorityprojects
andstrategicplanning.
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SupplyChain–AmericanHotelRegisterCompanyAmericanHotelRegisterwasfoundedin1865asapublisherofhoteltraveldirectoriesandrailroadmapsandmorerecentlyhasgrownfromadirectmarketingcompanytoafulldistribution,servicebasedorganization.Currentlythereare10distributioncentersaroundthecountryandinHawaii.AmericanHotelRegisterisnowafullservicedistributioncompanythatservicesallaspectsofthehospitalityindustryandemployover1,000people.
-AHRhassponsoredateamoffourCRSMstudentssince2005.
February,2014–ProjectManager,ContinuousImprovement
Keyskills–1.DetailOrientation2.IndependentWorker3.AnalyticalThinking4.MSOffice-Intermediate
TeamSize–1CRSMStudentWorker
Department–SupplyChainOptimization(comprised5fulltimeemployees)ischarteredwithoptimizingtheorderfulfillmentprocessinvolvingtheeightdistributioncentersacrosstheUS.Theyproduceregularmetricsreportingandsupporttheplanningandtransportationfunctionsforthesedistributioncenters.
CoreDuties
Managementofprojectrequests-thestudentworkeraccessesanMSOutlookinboxcontainingallOptimizationteamprojectrequestsrequiringtheuse/involvementofITresources.Thestudentreviews,highlightsandprioritizeseachrequestinaccordancewithguidelinesandthenaddsthesenewrequeststothemasterprojectlist.
FreightForwarderDataAnalysis–thestudentworkeraccessedover800shippingordersonAHR’sinternalshippingsytemandthenentereddatafromeachorderintoanExcelfile.Thisshippingidatawasutilizedtodeterminewhichcompaniestorenewfreightcontractsaswellasthebasisfornegotiatedshippingrates.
FreightEstimationSystemResearch–thestudentaccessedhistoricalshippingordersandenteredactualdata(i.e.itemnum,quantityandweight)aswellasestimateddata(pertheestimatingsystem)forseveralkeydatapointsintoExcelfiles.Thesedatapointswereanalyzed(actualvs.estimated)fordifferencesandresultedinadjustmentstoAHR’sfreightestimationalgorithmnssotheymorecloselyreflectactualfreightcharges.
ValueofCWSPTeam
TheProjectManager,ContinuousImprovementstatestheCRSMstudentworkerperformsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojects.
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SupplyChain/InventoryManagement–GoodFoodsGroup
GoodFoodsGroupisaproviderofpreservativefreeproductsincludingdips,guacamole,salads,juicesandotherproducts.BasedinPleasantPrairie,WItheyhaveover450employeesandtheirproductsarecanbefoundatretailersthroughouttheUS.GoodFoods,Inc.hassponsoredateamofCRSMstudentworkersstartinginAugust,2014.May,2015–HeadofPurchasingKeyskills
1. AttentiontoDetail2. OutgoingPersonality3. IndependentWorker4. MSOffice–BeginnerExcel,WorkandOutlook
Department–Procurement/InventoryControl TeamSize–2CRSMStudentWorkersJobTitle–MaterialHandlerTheInventoryControlteamconsistsofthreeemployeeswhoareresponsibletohavedryproductsandmaterialsavailabletotheproductiondepartmenttoensureuninterruptedproductionofGoodFoodsproducts.Duties
TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingduties:
RundailyinventoryreportsforHeadofPurchasing.ThesereportsIDshipmentsreceivedandavailableproducts.RelocateandmoverequiredproductionmaterialstoensuretheproductiondepartmentcanrunwithoutinterruptionPulldrygoodsordersanddelivertotheproductionteamasrequestedthroughouteachworkday.InventoryFloorTemplateCreation–Studentworkersdesignedtheinventoryfloortoutilizethemostefficientlay-outofdrygoodsandmaterials.Theinventoryroomwasre-arrangedtomatchtheinventorytemplateandprovideabilitytovisuallycheckinventorylevels.ValueofCWSPTeamTheHeadofPurchasingstatesthestudentworkersprovidemoretimeforhimtospendonstrategicprojects.
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CRSMCWSPBookofJobsPage112
SupplyChainLogistics–StepanCompanyMarch,2013–AdministrativeAssistant,StepanCompany
Department–Logistics
CRSMTeamSize–1StudentWorker
JobTitle–DataEntrySpecialist
TheLogisticsdepartmentispartofStepan’sSupplyChainorganization.Logisticsiscomprisedof49fulltimeemployeeswhoareresponsibleforallaspectsoftransportingmaterialsandproducts,safelyandon-timeto/fromtheirsuppliersandcustomers.
ThedutiesoftheCRSMDataEntrySpecialistinclude:
CustomerServiceCorrespondence–TheCRSMstudenteliminatedabacklogofcustomercorrespondenceforfiling.Avarietyofdocumentsweresortedbycustomer,city,stateandfiledaccordingly.Also,prioryearcorrespondenceswerepackedandsenttooffsitestorage.
FreightRateManagement–Freightcontractswereexaminedandcomparedvs.Stepan’sTMSsystemreportslistingcurrentfreightratesper“lane”withanydiscrepanciescorrectedintheTMSsystem.Freightcontactsconsistofanywherefrom30to500“lanes”.One“lane”representsonedeparturetodestinationpoint.
FreightInvoiceProcessing–TheCRSMstudentaccessesStepan’sSAPsystemtodetermineifincominginvoiceshavepreviouslybeensubmittedand/orpaidpriortoinitiationofapaymentapproval.
ValueofCWSPTeam
WithouttheirCRSMStudentworkertheAdministrativeAssistantstatesthatbacklogsofworkwouldbuildandeventuallyturnintoproblemsfortheLogisticsdepartment.