corporate update afrinic 17 anne-rachel inné. team work: activity plans, improvement of services...
TRANSCRIPT
• Team• Work: activity plans, improvement of
services• Ongoing projects– ISO certification– Performance Management System
Member Services team
Member Services Manager
IPv6 Program Application & Web Development
Registration Service
Members Liaison
Training Policy Liaison
Member Services
• Improve services delivered to members in a timely and efficient manner
• Build and keep updated reliable and flexible members information database
• Complete data Integrity
• Improve tools supporting services delivered to members
• Improve IPv6 uptake within the community
Member Services
• Launched IPv6 World day for Africa in Mauritius
(06 June 2012) and supported some countries
local events
• Carried out the first AFRINIC members and
Stakeholders survey 2012 from 8th Oct to 19 Nov
2012.
• Developed some innovative tools that support
services to members (e-voting, 6spot portal
learning portal, etc.)
Member Services
• Complete data consistency (clean up of
AFRINIC IP resources database)
• Completed the Extended Stats project
for NRO operations
• Implemented abuse Contact
Information policy AFPUB-2010-GEN-
006
MS achievements to date
• 250+ attended the 5 IPv6 Webinars (3 in English
and 2 in French)
• 500+ Engineers attended the IPv6 for Engineers
Workshops
• 200+ Decision-makers participated in IPv6 for
Managers workshops
• AFRINIC training Unit obtained the IPv6 Forum
certification
MS achievements to date
• Completed French translation of HE IPv6
materials
• Registered 118+ new members (2012)
• Completed AFRINIC Welcome pack for new-
members
• Drafted a review new member registration
process proposal
• Completing the interface MyAFRINIC-PASTEL
Billing tool
MS working on ..
• Recruiting additional IP Analysts for hostmaster queues.
• Implementing new members recruiting strategies to increase membership
• Cleaning up and updating member contacts information
• Developing Customer Relationship Management Tool (Member Information Management Project)
MS working on ..
• Improving the member Registration process
• Completing the IPv6 portal (6spot project)
• Developing new members IP resources management tools: Resource Inventory
Automation, new WHOIS, WEIRDS, WHOWAS, New-member Registration Portal, etc.
IT & ENGINEERING in a nutshell
Head of IT & Engineering
Service Desk Infrastructure Applications Management
Security & RiskManagement
IT & ENGINEERING
• Enhance Information Technology Processes– Improve Service Delivery levels– Improve Change Management– Implement IT performance monitoring and – evaluation
• Enhance Resiliency Strategy– Virtualize server infrastructure.– Review of Disaster Recovery plan.– Articulate a Business Continuity Program.
IT & ENGINEERING
• Improve Systems Security– Enhance risk evaluation and management– Enhance security policies, standard and
procedures
• Lay down foundations for ISO certifications– Define IT control objectives– Evaluate maturity level
IT & ENGINEERING
• Enhance Resiliency Strategy– Disaster Recovery Plan – MoU to be signed
• with Teraco (Cape Town datacenter)• with Seacom (Mombassa datacenter)• Egypt remains backup site
• Human resources– Two new staff joined the team
• 1 system administrator• 1 network engineer
Engineering Projects
• RPKI–Working on implementing a new version
with MAX LENGTH support as per RFC6482
– Upgrade the “Issue ROA” interface on MyAFRINIC to add more validation
–Working on testing the UP/DOWN protocol
– In process of acquiring HSMs
Engineering Projects
• DNSSEC– Fully operational since May 2012• http://www.afrinic.net/en/initiatives/dnssec
– Some statistics:• 51 DS records • 26 distinct DS (i.e. having a distinct DNSKEY)• 3 AFRINIC members with signed zones• 47 DS with in-addr.arpa records• 4 DS with ip6.arpa records• 0 DS records received from zonelets
Engineering Projects
• DNS Anycast– Service for our infrastructure and ccTLDs–More than 10 ccTLDs using the service
now– Few still waiting for update at IANA level
• e-Voting– Platform deployment and integration
into MyAFRINIC
Team Communications
Head of Communications
PRMarketing
Tech Communica
tions
Web Dev & Maintenance Designer
Events Coordinator (to be hired)
Communications
• Communications: internal, external• PR and marketing – marketing
AFRINIC through various strategies and platforms, branding
• Events and sponsorship – organise and manage meetings, sponsorships and relationships
Communications
• Technical communications: communiqués, reports, annual report, handouts, factsheets
• Web development and maintenance – websites
• Material designs
Achievements 2012
• Two meetings – AFRINIC 16, Serekunda, The Gambia, AFRINIC 18, Khartoum, Sudan
• Visual rebranding – new logo, new colours, new website, new philosophy built on IPv6 and future of Internet
• Launch of Africa Internet Summit• CTO meeting in Mauritius• Fire Programme first award winner • Mauritius Cybersecurity days
What next?
• Be a household name in our region:– Build a strong an efficient AFRINIC team– Give a lot more visibility to AFRINIC and its work in
Africa– Enhance old and build new relationships,
agreements, sponsorships– More partnerships and work with regional bodies– New publications and websites geared to
activities, members and community