corporate travel erp / corprate accommodation management worldwide / india
TRANSCRIPT
End to End management of “Corporate Travel”
Part 1
Part 2
Corporate Solutions Redefined (CSR)
A comprehensive corporate accommodation & Travel ERP solutions
CSR is a one of its kind services & technology company that provides
corporate accommodation management solutions and uses technology to
automate the travel processes, policy and procurement with the objective of
employee satisfaction, policy adherence , cost savings, audit &
reporting
Traform makes business travel better by making it connected and comprehensive, puts
travelers at the heart of business travel, continuously supporting them with solutions
that are engaging and effective. Driven by consumer insights and technology
investments, we connect the things travelers need – content, technology, service and
reporting – in one place
SERVICE ERP
Part - 11
Accommodation Service
© CSR 2012 / Page 4
THE ABOVE MARKETPLACE RESULTS IN 1) LOSS OF EFFICIENCY 2) INCREASE IN COST & NO COST OPTIMISATION OF SPEND 3) DISGRUNTLED EMPLOYEES
THE CORPORATE ACCOMMODATION MARKETPLACE TODAY
• No metrics to measure policy effectiveness & adherence
• No access to consolidated real time data, market data & drill down analytics
• Audit compliance and trail• Opportunities not
converted• No capture & analysis of
savings/missed savings
VISIBILITYManagement
• Inventory- Scattered & disorganised
• Contracts signed, not managed
• Suppliers talk to multiple stakeholders in the organisation
• Refusal tracking• Absence of analysis driven
negotiations
COLLABORATION Suppliers
• Spend too much time on booking accommodation
• Inability to make informed decisions
• No access to real time corporate feedback of properties
• No assurance on the quality, safety and security
• Nobody to address their specific needs ‘Do it yourself’
SATISFACTION & SECURITYEmployees
© CSR 2012 / Page 5
A comprehensive and integrated Accommodation Management increases operational visibility, reduces overall risks and costs, while achieving compliance and improving employee satisfaction.
Accommodation Processes
Suppliers
Employees
ProcurementAdmin
Finance
Others
CSR Managed Accommodation
Business Services
Senior Executives
CXO
Employees
CSR Governance
• SINGLE POINT DATA CAPTURE
• REAL TIME ANALYTICS
• PROCESS MEASURES
• GOBAL SUPPORT DESK
• SLA DRIVEN TAT’S
• FLEXIBLE & PROFESSIONAL
• SINGLE UMBRELLA
• PERFORMANCE DRIVEN
• PERIODIC REVIEWS
• STUDIED, CUSTOMISED & ENHANCED
• EVALUATED & IMPLEMENTED
• PROCESS DEVIATIONS RECORDED & ANALYSED
Management
Air spend – 79%
CSR – Accommodation buster
Corporate travel spendEnd to end corporate accommodation managed
services - CSR
Technology SBT – state of the art EMS – Back end email management DATA – well structured analysis – Savings /
consultative analysis PMS – Corporate dedicated inventory
management Travel Assist - App
Largest in this space Over 360,000 domestic room nights p.a. Over I Mio international room nights p.a. Cover pan India locations
Enviable domestic product Majority of serviced apartments contracted
- Pan India Special negotiated rates – offered to clients
Solutions Short stay solutions Long stay solutions Guest house solutions Serviced Apartments worldwide
Accommodation spend – 21%
© CSR 2012 / Page 7
UNDISPUTED LEADER IN - ACCOMMODATION MANAGEMENT
What does CSR do to help companies manage accommodation expense?
PLAN MEASUREBUDGET BUYAccommodation Request
Approvals
Tracking
View Spend
Categorize Spend
Track Variances
RFP
booking
tracking
PAYPayment
Reconciliation
Analysis
SOURCING • Efficient and Competitive
COSTS • visible and controllable
PROCESS • Used, governed and Updated
MEASURE OF EFFECTIVENESS
Reports
Benchmarking
Utilization
WHY CSR PLATFORM?
DESIGNED FOR MOBILITYLOWERS ADMINISTRATIVE BURDEN OF PROCESSING EXPENSES BY REDUCING PAPER-BASED, OFFLINE PROCESSES THROUGH MOBILE APPLICATIONS
INTUITIVE USER EXPERIENCECONSISTENT EXPERIENCE OF MANAGING TRAVEL FROM END TO END WITH INTUITIVE, CONSUMER-GRADE APPLICATION
FLEXIBLE INTEGRATIONCAN BE INTEGRATED WITH ALL FINANCIAL AND HR SYSTEMS FOR FASTER REIMBURSEMENT AND ACCELERATED RECONCILIATION
WIDESPREAD COMPLIANCECONFORM WITH LOCALIZED TAX & LEGAL REGULATIONS FOR TRAVEL EXPENSES AND SUPPORTS CORPORATE TRAVEL POLICIES
Satyam Virtusa
Wipro Infosys
Accenture UST
Mindtree HCL
Genpact IMS health
Strides Acrolab Sapient
SFO Tech MoveInSync
CSC Tech Mahindra
SERVICE ENGAGEMENT
JUST MANAGE CSR’s most comprehensive value proposition where the client engages CSR as a partner and outsources accommodation management as a service. Once the engagement is formalized, CSR project manages the turn key solution through a phase wise Project Execution plan:
Formalization of Engagement
Understanding & analyzing
Documentation and planning
Integration & Customization
Change management & implementation
Data Collation & Analysis Informed decision making
HIGHLIGHTS
Streamlining of all the accommodation related touch points
System efficiencies built in Technology enables, even things you
could never do before No data leakage Objective dashboards that help
management monitor key parameters CSR is completely accountable
• Click to edit Master text styles– Second level
• Third level– Fourth level
» Fifth level
The Traform SolutionTransforming corporate travel experience (Travel ERP)
Part - 112
Travel ERP
Integrated Travel management system designed grounds up for end to end business travel process
Consumer grade user experience for better productivity and delightful experience
Easy integration with business applications and online systems
Hosted, service-enabled solution – Supports high volume, low cost model Enables customers to be up and running
in minutes without consulting assistance Coupled with partner-enabled services to
create a whole product offering
Includes multiple monetization model to offset costs
Distributed through partners to easily reach all segments of customer base
Expense Management
Vendor / invoice
Management
Policy Management
Travel Requisition
Travel Approval
SBT / Partner based
fulfilment
Reports & Alerts
Complete integration
Partner (Air, Hotel, Cabs, Visa, Forex, Insurance, …) Integration
Traform - Overview
An effortless experience• Improve productivity of your entire team
• Less than 30 seconds to create a Trip Request• Approval in seconds with spend details and budget visibility
• Increase compliance while reducing risk• Configurable travel rules are built into the travel processes• Comprehensive audit and deviation process
• Efficient process for Travel Desk • A detailed dashboard for efficient functioning and to preempt delays / issues• Easy management of vendor quotes and approvals
• Reporting• Detailed real-time reports• Extensive MIS
An integrated solution
Mobile Companion Application
• Trip Creation & Approvals • Itinerary details in chronological order• Complete Air segment wise details including
– Flight details, Ticket copy, Weather conditions, Real-time flight information including gate info
• Complete Accommodation details including– Confirmation voucher, Hotel information, Weather information, Places of
interest (ATM, Hospital, Police Station, Restaurants, Embassy• Expense Management• Feedback – Text, Image and Voice
Mobile Application Scenarios
ERP ENGAGEMENT
ERP IMPLEMENTATION CSR’s most comprehensive value proposition where the client engages CSR as a partner to manage their travel work flow. Once the engagement is formalized, CSR project manages the turn key solution through a phase wise Project Execution plan:
Formalization of Engagement
Understanding & analyzing
Documentation and planning
Integration & Customization
Change management & implementation
Data Collation & Analysis ‘go live’ on a date mutually agreed
HIGHLIGHTS
Cloning all Micro Labs policy into the tool
System efficiencies built in Technology enables, even things you
could never do before No data leakage Objective dashboards that help
management monitor key parameters CSR is completely accountable