corporate profile - broadband infraco soc · noc as a service 20 operations & maintenance 20...

$: Corporate Profile - Broadband Infraco SOC · NOC as a Service 20 Operations & Maintenance 20 Performance & Uptime Commitments 21 ... data providers from the rest of the world to South$
Corporate profile 1

N

EW

S

0 110.4

Kilom e ters

Sc a le : 1:5 518 000

WAC S

Rondebosh Data Ce ntre

C a pe To wn POS Bellville PO P

Hugueno t BBI

Bac c hus

Wo rc e ste r BBI

Yzerfontein PO P

A uro ra

A ro ura J uno T255

J uno

Sutheland

SA LT

La ingsburg BBI

Princ e Al be rt

Bac c hus Proteus T251 Bl anc o

Bac c hus Proteus T255

Unio nda leG eo rge Po p

Lo ute rwate r

Bea ufo rt West BBI

Hutc hinson

C a mavon

SKA C O RE SI TE

Helios Juno T251

Helios

O nsee pka ns

Regen 8

Shuitd rifTa aip it Up ingto n BBI

Lo op 15

Lo op 13

A rie sA rie s Krono s T186

A rie s Helios T198 Krono s

Mo oid raa iO ranje riv ie r

De A ar BBI

Noupoo rt

C o le sburg BBI

Springfo nte in BBI

V a a lkra a l

Ma se ru Buk

Bl oemfontein BBI

Ma se ru BBIO va a l

Kimberley BBI

Bound ry Olie n

Perseus

Wa rrenton BB I Welk om Po p

Everest Perseus T229

Everest

Bl oem ho f

So ra ta

Bethlehem C om m sA rlingto n C om m s

Kroo nsta d C o m m s

Ma ka lu Eve re st T194

Klerk sdorp BBI Heid eberg BBIPotc hefstroo m BBI

V e nte rsdo rp

Pluto Oberho lze r

Lic htenburg

Ma fik eng

Ma b atho Buk

Ma fik eng

IS Brya nsto n

Mid a s

IS Ro seb a nk

A po loPre to ria North BBI

G ji ma RustMine ve ra

Inno va tio n Hub

Bela Bela

Mo dimo le

Ma kop a ne

Nazm s POMid dle burg

Es k om Pa rkG eluk spla a s

Belfa st

Nelspruit BBI

Ngo dwana

Ko matiepoo rt

Ka a pm uid en BBI

Ha zy vie w

Hoe dspruit BBI

G ravellotte

Polok wa ne BBI

Tza nee n BBI

So ek meka a r

So l- Se c und aNevis C a mde n

Standerton BBI

Pie t Re tie f

Ma ha mb a

Ne wC a stle BBIC a mde n Inc a ndu T239

Chive lsto n

Pegassus Ulund iUmfolozi

Tugela

La dysmith

Es tc o urtV e nus

Um unya rwa ndaA the ne

Mtunzini

Stanger BBI

Durban Te rac o

Durban PO P

Pie te rma ritzburg PO P

A ria dre

Ma ha mb a

Lo uis Tric hard t

Beitbridg e

Musina

Rama tla bam a

Me lkho utNorth En d PO P

G rassrid geA lic ed a le BBI

A lb a ny

Rhodes University

Pembro k e Posde n T197

C o ok house

Ea st London BBI

C ra do c BBI Butterwo rth

Q unu

Zimba ne

Q umbu

Eros

O rib i

Pembro ke

‘SA Connect Lead Agency’

LEGENDPoPsSubmarine Lading StationRegional ConnectivityFIbre Route

Corporate Profile

Connect. Growth UNLOCKED

ZIMBABWE

MOZAMBIQUE

SWAZILAND

NAMIBIA

BOTSWANA

LESOTHO

2 Corporate profile

ContentsBusiness Overview 01Network Overview, SADC Footprint, International Connectivity 03Customer Segments 06 SDH (Synchronous Digital Hierarchy) Services 10 DWDM (Dense Wavelength Division Multiplexing) Services 12 Colocation Services 14 Equipment and Mast Colocation 14 Customer Tie-Cable Maintenance Services 15 Third Party Fibre Optic Network Monitoring and Maintenance Services 15 Remote Peering 18 NOC as a Service 20 Operations & Maintenance 20 Performance & Uptime Commitments 21

economicgrowth unlocked

through backhaulconnectivity

Corporate profile 1

ContentsBusiness Overview 01Network Overview, SADC Footprint, International Connectivity 03Customer Segments 06 SDH (Synchronous Digital Hierarchy) Services 10 DWDM (Dense Wavelength Division Multiplexing) Services 12 Colocation Services 14 Equipment and Mast Colocation 14 Customer Tie-Cable Maintenance Services 15 Third Party Fibre Optic Network Monitoring and Maintenance Services 15 Remote Peering 18 NOC as a Service 20 Operations & Maintenance 20 Performance & Uptime Commitments 21

Broadband Infraco provides terrestrial and undersea wholesale broadband connectivity products and related value added services to public and private licensed or license-exempt entities across all industries in South Africa. We also support projects of national importance and extend our collaborative and commercial engagements to African and international markets.

Our network covers all nine provinces, major cities and towns of South Africa and also extends to the borders of our neighbouring countries of Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe to provide required interconnectivity. We are also a Tier 1 Investor in the West Africa Cable System (WACS), which connects South Africa to the United Kingdom, with landing stations in Namibia, Angola, Congo, DRC, Ghana, Cameroon, Nigeria, Togo, Ivory Coast, Cape Verde, Canary Islands and Portugal.

Business Overview

National Connectivity: • Fibre optic network currently comprises

approximately 15 000km of fibre and 156 Points of Presence (PoPs).

• Utilizes Dense Wavelength Division Multiplexing (DWDM) equipment, providing a number of 10 Gigabits/s, 40 Gigabits/s and 100 Gigabits/s lambdas along the majority of fibre routes.

• Provides IP connectivity on demand.

Regional Connectivity:• Delivering extended connectivity to

the neighbouring countries: Botswana, Lesotho, Mozambique, Namibia, eSwatini and Zimbabwe, in line with the Southern African Development Community (SADC) protocols.

International Connectivity:• Broadband Infraco is a Tier 1 investor in

WACS. A significant portion of the capacity supports key projects of national interest in South Africa and provides international connectivity to some of the largest content data providers from the rest of the world to South Africa.

• Provides the SA Government with international connectivity which provides lower cost, sustainable and efficient international bandwidth, positioning South Africa for the future

1 2 3

2 Corporate profile

PoPsSubmarine Landing StationRegional Connectivity PoP’s Fibre Route

Legend

0 99.65

Kilometers

Scale: 1:4 983 000

Zimbabwe

moZambique

eSwatini

botSwana

namibia

waCS

western Cape

northern Cape

north west

leSotho

Gauteng mpumalanga

KwaZulu-natal

free State

eastern Cape

Rondebosh Data Centre

Cape Town POS Bellville POP

Huguenot BBI

BacchusWorcester BBI

Yzerfontein POP

Aurora

Aroura Juno T255

Juno

SuthelandSALT

Laingsburg BBI

Prince Albert

Bacchus Proteus T251 Blanco

Bacchus Proteus T255

UniondaleLouterwater

Beaufort West BBI

Hutchinson

Carnarvon

SKA CORE SITE

Helios Juno T251

Helios

Onseepkans

Regen 8

Shuitdrif

Taaipit

Upington BBI

Loop 15

Loop 13

Aries Aries Kronos T186

Aries Helios T198 Kronos

Mooidraai Oranjerivier

De Aar BBI

Noupoort

Colesburg BBI

Springfontein BBI

Vaalkraal

Bloemfontein BBI

maseru bbiOvaal

Kimberley BBI

Boundry Olien T217Perseus

Warrenton BBI

Theunissen Comms

Everest

Bloemhof

SorataBethlehem Comms

Kroonstad Comms

Makalu Everest T194

Klerksdorp BBI

Heideberg BBI

Ventersdorp

Oberholzer

LichtenburgMafikeng

Midas

Gjima RustMinevera

Bela Bela

Modimole

Makopane

Nazms POMiddleburg

Eskom ParkGeluksplaas

Belfast

Nelspruit BBI

Ngodwana

Komatiepoort

Kaapmuiden BBI

Hazyview

Hoedspruit BBI

GravellottePolokwane BBI

Tzaneen BBI

Soekmekaar

Nevis Camden

Standerton BBIPiet Retief

NewCastle BBI

Camden Incandu T239

Chivelston

Pegassus UlundiUmfolozi

TugelaLadysmith

EstcourtVenus

Umunyuwana

Athene

Mtunzini

Stanger BBI

Durban Teraco

Durban POPPietermaritzburg POPAriadne

mahamba

Louis Trichardt

Beitbridge

Musina

ramatlabama

limpopo

MelkhoutNorth End POP

Grassridge

Albany

Rhodes UniversityAlicedale BBI

Pembroke Posiden T197

Cookhouse

East London BBI

Cradoc BBIButterworth

Qunu

Zimbane

Qumbu

Mzintzlava

Eros

Oribi

N

EW

S

to uK (united Kingdom)

Pembroke

network overview

Welkom Pop

Corporate profile 3

Zimbabwe

moZambique

SwaZiland

botSwana

namibia

north west

leSotho

Gautengmpumalanga

KwaZulu-natal

free State

Komatiepoort

mahamba

beitbridge

ramatlabama

onseepkans

Regional ConnectivityPoPsFibre Route

Legend

0 80.19

Kilometers

Scale: 1:4 010 000

SadC regional footprint

northern Cape

maseru

4 Corporate profile

Key:Cable landing Station (waCS)

international Connectivity

Cable Landing StationWACS

Legendunited KinGdom

portuGal

Canary iSland

Cape verde

togonigeria

Cameroon

Congo

the democratic republic of the Congo

angola

namibia

South africa

GhanaCõte d’ivoire

N

EW

S

Corporate profile 5

Public sector

Private SectorCo

mm

unity Centres

Schools

Mun

icipaliti es

Post Of ce

6 Corporate profile

Our portfolio of wholesale products and services are based on the provision of high capacity managed bandwidth from Point of Presence (PoP) to PoP, delivered on our resilient National Long Distance network. Our technology has evolved to make use of Next Generation Dense Wavelength Division Multiplex (DWDM) technology that is capable of carrying multiples of 100Gbps within its core network.

Our products suite and services is based on the Open System Interconnection model (OSI) and established on a variety of technology portfolios, including Synchronous Digital Hierarchy (SDH), DWDM or Optical Transport Network (OTN) and Carrier Ethernet.

Ethernet ServicesOur Ethernet solution provides you with a range of cost-effective alternatives that meet your ever-changing business needs and its much needed flexibility.

Product DescriptionOur Ethernet service is available across most of our network and is delivered over our various technology interfaces, including, Internet Protocol/Multiprotocol Label Switching, SDH and DWDM/OTN; offering you capabilities ranging from 10 Mbps to 100 Gbps with robust SLAs of up to 99.5%.

Products and PoP Services

Corporate profile 7

Ethernet over IP/MPLS:Our Ethernet over IP/MPLS service offers superior scalability and is available in the following smaller capacities and multiples thereof:

Ethernet over SDHBroadband Infraco offers Ethernet over SDH as well as native IP with capacities of up to 10 Gigabit per second in most regions across our network to meet all your price and service level requirements.

Ethernet over SDHor DWDM or OTN

mplS/ip Core

Isand

o

JHB DBN

CTN

Jhb dbn

Ctn

Ethernet over MPLS Ethernet over SDHor DWDM or OTN

Umhl

anga

Mth

unzin

i

Megabits per second

Megabits per second Gigabit per second

Megabits per second

Core network Core network

10 50

100 1

8 Corporate profile

Ethernet over DWDM or OTN:Broadband Infraco also offers Ethernet over DWDM or OTN with capacities of up to 10 Gigabit per second to meet your high bandwidth and service level requirements. Capacities beyond 10 Gigabit per second are available in some parts of the network.

High Availability

Point-to-Point Service

Delivered withinrobust SLA (Protected

and unprotectedService Levels

options)

Secure, DedicatedManaged Bandwidth

Standard leaseagreements (1 year-, 2 years-, 3 years-, 5

years- and 10 years) orIndefeasible; Right of

Use (IRU) options

Corporate profile 9

SDH (Synchronous Digital Hierarchy) ServicesOur SDH service offers highly available, secured and dedicated point to point high bandwidth managed service over resilient SDH network with an extensive national reach at competitive rates.

Product Description:Add-drop 1

Add-drop 4 Add-drop 2

Sdh network Customer end Side ‘b’Customer end Side ‘a’

Add-drop 3

Bandwidth Megabits per second (Mbps)

STM-1 155 MbpsSTM-4 622 MbpsSTM-16 2 500 MbpsSTM-64 10 000 Mbps

10 Corporate profile

Scalability upto STM-64 (10

Gigabit persecond)

EthernetCapability

Direct add and dropCapability

Corporate profile 11

DWDM (Dense Wavelength Division Multiplexing) ServicesBroadband Infraco’s robust, state-of-the-art DWDM network provides ultra-large capacity and scalabilitythat caters for your business’ anticipated future growth. Our DWDM service offers a secure, reliable anddedicated point-to-point high capacity managed service at competitive rate.

Product Description:

This service is the ideal scalable solution for companies with growing bandwidth requirements and is available in the following bandwidths and multiples thereof:

ROADM 1

ROADM 3

ROADM 4

Customer end Side ‘a’ Customer end Side ‘b’

ROADM 2

dwdm network

10

40 100

Gigabits per second

Gigabits per second Gigabits per seconds

• DWDM - Dense Wavelength Division Multiplexing• ROADM - Reconfigurable optical add-drop multiplexer


Ultra LargeCapacity

Secure and Dedicated Bandwidth

Sufcient cooling with N+1 configuration (Air-conditioning)

Standard leaseagreements (1 year-,2 years-, 3 years-, 5years- and 10 years)

or Indefeasible; Rightof Use (IRU) options

available.

High Availability

Point-to-Point Service


Remote PeeringBroadband Infraco’s Remote Peering service provides customers with cost effective Virtual Layer 2 Ethernet connectivity to the Internet Exchange Points (IXPs) via a shared platform, thus eliminating the need for customers to spend extra capital on colocation and operational costs (remote hands). With this connection, our customers benefit from enhanced network performance due to lower latency and are then able to arrange peering directly with content providers and networks operators.

Available Offering Options:Broadband Infraco’s Remote Peering provides customers with direct access to NAP Africa Internet Exchangesat Teraco Isando (Johannesburg); Teraco Durban and Teraco Rondebosch (Cape Town).

Customer Router

VLAN

VLAN

VLAN

OpenPeers

OpenPeers

OpenPeers

Customer network ip/mplS broadband infraco network

VLAN

Router

Router

Router

Router


Colocation ServicesOur containerised Colocation services ensure that your business’ critical equipment is located in a secure and fault tolerant facility with reliable power and sufficient cooling – providing up-time levels of up to 99.5%.

Our Colocation facilities are built to the highest specification according to global best practices and are in close proximity of our long distance network. This provides you with the flexibility to bundle the Colocation services with any of our bandwidth services with capacity ranging from 10 Mbps to 100 Gbps.

Product DescriptionOur Colocation service is a secure, reliable and fault tolerant containerised hosting facilitydesigned to co-locate customers’ equipment that connects to our network.

Available Hosting Containers and Offering Options:

Option 1: Controlled Access container: Full rack (42U) only.Option 2: Shared container: Full rack (42U) and/or half rack (21U).



Equipment and Mast ColocationMast Colocation offers you the opportunity to lease space on our mast at very competitive rates.

Our Mast Colocation offers the best location for your wireless equipment on a mast with a good line of sight of your targeted surroundings.

Product DescriptionThe Mast Colocation service is designed to allow customers to lease

space on a mast, owned by Broadband Infraco, to locate their equipment in order to connect to Broadband Infraco’s network

or alternatively erect a mast space on Broadband Infraco’s premises if space allows. All reticulation services will be offered as

part of the colocation agreement.

Customer Tie-Cable Maintenance ServicesOur Fibre Optic Tie Cable service provides a one stop shop solution which enables on-site fault localisation resolution. This also includes routine inspection, assessments and reports to the customer.

This service ensures peace of mind for customers as it provides fixed maintenance costs, ensuring that customers’ fibre optic assets are being maintained and repaired by skilled and experienced technical staff.


Customer Tie-Cable Maintenance Services - Product Discription Continues

As an added benefit, customers also have the peace of mind that our technical staff is able to assist their technical staff with on-site fault localisation and resolution.

Broadband Infraco can offer clients a better SLA than them trying to conduct the repairs on damaged tie cables themselves. During the preventative routine inspections, Broadband Infraco will conduct a proper assessment on the status of the customer tie-cable; i.e. between the two respective fibre termination points. Such assessment reports will be made available to the customer.

The product is inclusive of the following services:Preventative/routine maintenance;Planned maintenance;Post-fault/corrective maintenance;Technical support and Remote Hands.

Benefits to Customers:

• Reduced operating expenses (OPEX) cost expenditure.

• No capital investment needed to purchase expensive fibre optic test and repair equipment.

• Clients do not have to acquire specialised skills to conduct maintenance on fibre optic network.

• Customer will not be exposed to equipment repair, replacement or calibration costs.

• No need for customer to increase human resource base due to increased network infrastructure footprint.

• Cost effective solution as the cost of maintenance remains fixed.


Ethernet Capability

Regular infrastructuremaintenance

Power (DC): 48 Vnominal. Standby

battery autonomy ofat least 10 hours

Access controlledentry through the

Network OperationsCentre (NOC)


Access to largestIXPs via a

shared platform

Reduced CapitalOperational costs

and improvedoperational efciency

Flexible and granularbandwidth options

Single point ofcontact and

support

Cost effectiveSolution - no need for

colocation or hardwareinfrastructure required

at each; IXP

NOC as a ServiceDisaster Recovery NOC is a service where customers can utilise our premises to monitor their networks in cases of disaster.

Broadband Infraco runs a state of the art Network Operations Centre (NOC) located at their Woodmead Head Office, providing large screen views of the network, detailed reporting on Service level agreements (SLAs) and a customer support centre.

The NOC continuously monitors the network to ensure that all SLAs with customers are met through the use of alternative routes to ensure services availability and prompt usage of the Broadband Infraco’s maintenance team to repair faults in the shortest possible timeframes.

Disaster Recovery service offering options:• Option 1: Provide own internet & equipment i.e. printer, telephone.• Option 2: Utilize Broadband Infraco’s internet and equipment.

Third Party Fibre Optic Network Monitoring and Maintenance ServicesThis product is inclusive of the following services:• Fibre optic monitoring., Preventative/routine & Post-fault/corrective maintenance.

Benefits to Customers:• Cost saving as the customer does not have to duplicate on personnel,

equipment, offices and vehicles.• High network availability and reliability ensuring delivery of

an acceptable quality of service and compliance with the performance metrics specified in Service Level Agreements (SLAs).

• Broadband Infraco’s skilled technical staff is able to provide support 24/7.

• Reduced operational costs with the outsourced operations and maintenance services.

Vehicles, regional centres. Fibre maintenance and repairs.MTTR= ≤ 8 Hrs. Experts on hand testing equipment.Network restoratio and OTDR’s. 24/7 Network maintenance.



Performance & Uptime CommitmentsWe guarantee an uptime level of up to 99.5% for our services 24 hours a day, 7 days a week, except during scheduled maintenance or emergency changes, which will be communicated well in advance.

Broadband Infraco provides high network availability and reliability ensuring that it delivers an acceptable quality of service and complies with the performance metrics specified in the Service-Level Agreements (SLAs).

Our SLA provides our customers the opportunity to tailor relevant services to their business needs. These SLAs are available as unprotected and protected services, which translates to 98% and 99.5% respectively.

24/7 Countrywide Customer SupportBroadband Infraco’s skilled engineers and technicians are able to provide onsite technical, logistical andmonitoring support 24 hours a day, 7 days a week through our Network Operations Centre (NOC).

For more information, contact:Telephone: 011 235-1600Email: [email protected]: www.infraco.co.za

Visit us at our ofces:Country Club Estate, 21 Woodlands Drive,Building 9, Woodmead, Sandton, Johannesburg

DisclaimerAlthough efforts have been made to ensure the correctness of the information contained in this document, Broadband Infraco cannot be

held responsible for errors in, amendments to, or damages arising from information published in good faith and reserves the right to change

specifications at any time without prior notice. Copyright reserved by Broadband Infraco.

Broadband Infraco Edition2

ECONOMICGROWTH UNLOCKEDTHROUGH BACKHAULCONNECTIVITY.

www.infraco.co.zaTel: 011 235 1600

Country Club Estate, 21 Woodlands Drive,Building 9, Woodmead,Sandton, Johannesburg

corporate profile - broadband infraco soc · noc as a service 20 operations & maintenance 20...

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