corporate performance report - city of townsville · 2016-05-26 · joint ventures ... building...
TRANSCRIPT
Corporate Performance Report Quarter 1
2015/16
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Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 2 of 184
Contents
Introduction >> ........................................................................................................................................ 8
Financial Performance >> ................................................................................................................................. 8 Overall performance by Core Service >> .......................................................................................................... 8
Performance Summary by Core Service >> ......................................................................................... 10
Explaining our Corporate Performance Report >> ............................................................................... 11
Programmes .................................................................................................................................................... 11 Key Performance Indicators ............................................................................................................................ 12 Milestones ....................................................................................................................................................... 12 Status .............................................................................................................................................................. 12 Quarterly reporting periods .............................................................................................................................. 12
Core Services ........................................................................................................................................ 14
Community and Culture ................................................................................................................................... 15 Enabling Services ............................................................................................................................................ 19 Environment and Sustainability ....................................................................................................................... 24 Planning and Development ............................................................................................................................. 25 Public Infrastructure ......................................................................................................................................... 26 Solid Waste Management ............................................................................................................................... 28 Wastewater Services ....................................................................................................................................... 29 Water Services ................................................................................................................................................ 30
Programme Detail ................................................................................................................................. 32
Cemeteries ................................................................................................................................................ 33 Cemeteries ............................................................................................................................................................... 33
Community & Cultural Services ................................................................................................................. 34 Business Support-Community Services .................................................................................................................... 34
Community Support Program .................................................................................................................... 35 Business and Community Support – Community Development ................................................................................. 35 Children & Youth Programs ...................................................................................................................................... 36 Community Grants .................................................................................................................................................... 36 Community Planning & Development ........................................................................................................................ 37 Community Recreation and Sport Programs ............................................................................................................. 39 Indigenous Library Programs and Services ............................................................................................................... 40 Integration Program .................................................................................................................................................. 40 Lifelong Learning & Programs ................................................................................................................................... 41 Local History & Heritage Programs ........................................................................................................................... 41 Therapy Program ...................................................................................................................................................... 42
Emergency Management ........................................................................................................................... 43 Disaster Management ............................................................................................................................................... 43
Enforcement/Compliance ........................................................................................................................... 44 Animal Management ................................................................................................................................................. 44 Business Support-Environmental Health ................................................................................................................... 45 Development Compliance ......................................................................................................................................... 45 Health Compliance.................................................................................................................................................... 46 Health Management .................................................................................................................................................. 47 Parking Compliance .................................................................................................................................................. 48 Vector Control ........................................................................................................................................................... 49
Events ........................................................................................................................................................ 50 Business Support-Performing Arts, Events & Protocol .............................................................................................. 50 Civic Reception Events ............................................................................................................................................. 50 Performing Arts Hirers .............................................................................................................................................. 51 Performing Arts Public Programs .............................................................................................................................. 51 Special Events .......................................................................................................................................................... 52 V8 Supercar In Kind .................................................................................................................................................. 52
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Facilities ..................................................................................................................................................... 53 Community Leased Facilities .................................................................................................................................... 53 Jezzine Barracks ...................................................................................................................................................... 54 Old Magistrates Court ............................................................................................................................................... 54 Reid Park Pit Complex .............................................................................................................................................. 55 School of Arts ........................................................................................................................................................... 55 Townsville Entertainment & Convention Centre ........................................................................................................ 56
Galleries ..................................................................................................................................................... 57 Business Support-Galleries ....................................................................................................................................... 57 Gallery Collections Management .............................................................................................................................. 58 Gallery Creative Classrooms..................................................................................................................................... 58 Gallery Creative Communities................................................................................................................................... 59 Gallery Creative Spaces ........................................................................................................................................... 59 Gallery Exhibitions .................................................................................................................................................... 60 Gallery Public Art ...................................................................................................................................................... 60
Libraries ..................................................................................................................................................... 62 Business Support-Library Services ........................................................................................................................... 62 Information & Digital Services ................................................................................................................................... 62 Library Collection Development ................................................................................................................................ 63 Library Services & Operations................................................................................................................................... 64
Sport & Recreation..................................................................................................................................... 65 Business Support-Sport Facilities ............................................................................................................................. 65 Kalynda Chase Tennis Court .................................................................................................................................... 65 Riverway Grounds Operations .................................................................................................................................. 66 RSL Stadium Operations .......................................................................................................................................... 66 Swimming Pools ....................................................................................................................................................... 67 Tony Ireland Stadium ................................................................................................................................................ 67
Asset Management-Enabling ..................................................................................................................... 68 Asset Management-Corporate .................................................................................................................................. 68 TWW Asset Management ......................................................................................................................................... 69
Buildings & Facilities Management ............................................................................................................ 71 Business Support - Property Management ................................................................................................................ 71 Cemeteries Buildings ................................................................................................................................................ 72 Emergent Buildings & Facilities ................................................................................................................................. 73 Galleries, Libraries & Theatres .................................................................................................................................. 73 Graffiti Management ................................................................................................................................................. 74 Hire-General Community .......................................................................................................................................... 75 Precincts & Areas ..................................................................................................................................................... 75 Property & Facility Emergency .................................................................................................................................. 76 Public Amenities ....................................................................................................................................................... 77 Residency-Operational Buildings & Depots ............................................................................................................... 78 Restoration Buildings & Facilities .............................................................................................................................. 79 SES Facilities............................................................................................................................................................ 79 Sport & Recreational Facilities .................................................................................................................................. 80 Tenancy-Childcare Services ..................................................................................................................................... 80 Tenancy-Commercial Enterprises ............................................................................................................................. 81 Tenancy-Community Group ...................................................................................................................................... 82 Vacant Land & Miscellaneous ................................................................................................................................... 82
Business Management .............................................................................................................................. 84 Business Support-Enabling ....................................................................................................................................... 84 TWW Technical & Engineering Services ................................................................................................................... 85
Communication and Customer Relations ................................................................................................... 86 Customer Service ..................................................................................................................................................... 86 Marketing & Communication ..................................................................................................................................... 87 Together Townsville .................................................................................................................................................. 88
Corporate Research ................................................................................................................................... 90 Corporate Research .................................................................................................................................................. 90
Financial Management ............................................................................................................................... 91 Accounts Payable ..................................................................................................................................................... 91
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Accounts Receivable ................................................................................................................................................ 92 Billing ........................................................................................................................................................................ 92 Budgets & Strategic Financial Planning..................................................................................................................... 93 Cash Management.................................................................................................................................................... 94 Collections ................................................................................................................................................................ 94 Financial Reporting ................................................................................................................................................... 95 Joint Ventures ........................................................................................................................................................... 96 Meter Reading .......................................................................................................................................................... 96 Purchasing & Contracts ............................................................................................................................................ 97 Revenue Management .............................................................................................................................................. 98 Stores & Materials Management. .............................................................................................................................. 98 Systems Administration ............................................................................................................................................ 99 Tax Services ........................................................................................................................................................... 100 Treasury Management ............................................................................................................................................ 100 TWW – Business Management & Compliance ........................................................................................................ 101
Fleet Management ................................................................................................................................... 102 Dry Plant Management Account .............................................................................................................................. 102 Fleet Operations Overheads ................................................................................................................................... 102 Heavy Fleet ............................................................................................................................................................ 103 Light Fleet ............................................................................................................................................................... 104 Minor Fleet .............................................................................................................................................................. 104 Wet Plant Management Account ............................................................................................................................. 105
Governance ............................................................................................................................................. 106 Councillors .............................................................................................................................................................. 106 Governance ............................................................................................................................................................ 107 Internal Audit .......................................................................................................................................................... 109 Legal ....................................................................................................................................................................... 110 Media ...................................................................................................................................................................... 110
Information Communication Technology .................................................................................................. 111 KM Enterprise Resource Planning .......................................................................................................................... 111 KM Infrastructure .................................................................................................................................................... 112 KM Service Operations ........................................................................................................................................... 112 KM Service Strategy and Design ............................................................................................................................ 113 KM Service Transition ............................................................................................................................................. 114 Knowledge Management Office .............................................................................................................................. 115
Laboratory Services ................................................................................................................................. 116 TWW Laboratory Services ...................................................................................................................................... 116
People ...................................................................................................................................................... 117 Building Employee Capabilities ............................................................................................................................... 117 Corporate Safety ..................................................................................................................................................... 118 Culture .................................................................................................................................................................... 119 Diversity .................................................................................................................................................................. 119 Health & Wellbeing ................................................................................................................................................. 120 Information Systems ............................................................................................................................................... 120 People Services ...................................................................................................................................................... 121 Recognition & Reward ............................................................................................................................................ 122 Workers Compensation .......................................................................................................................................... 123 Workforce Planning................................................................................................................................................. 123
Trade Services ......................................................................................................................................... 125 TWW – Trade Services ........................................................................................................................................... 125
Environmental & Natural Resource Mgmt ................................................................................................ 126 Bushfire Management ............................................................................................................................................. 126 Coastal Management .............................................................................................................................................. 127 Environmental Education Awareness ...................................................................................................................... 128 Environmental Management Operations ................................................................................................................. 129 Land Protection ....................................................................................................................................................... 129 Natural Resources Management ............................................................................................................................. 130
Environmental & Sustainability Services .................................................................................................. 132 Business Support-Integrated Sustainability Services ............................................................................................... 132
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Integrated Environmental & Sustainability Systems................................................................................................. 133
Sustainability Services ............................................................................................................................. 134 Carbon Cycle .......................................................................................................................................................... 134 Catchment Management ......................................................................................................................................... 135 Sustainability Education Awareness ........................................................................................................................ 136
Urban Planning/Built Environment ........................................................................................................... 137 Business Support-Urban Planning/Built Environment .............................................................................................. 137 Development Assessment ...................................................................................................................................... 138 Economic Development .......................................................................................................................................... 139 Hydraulics & Building Certification .......................................................................................................................... 140 Strategic Planning ................................................................................................................................................... 141
Coastal Facilities ...................................................................................................................................... 144 Coastal Maintenance .............................................................................................................................................. 144 Emergent Coastal Facilities .................................................................................................................................... 145 Restoration Coastal Facilities .................................................................................................................................. 145 Townsville Recreational Boat Park .......................................................................................................................... 145
Drain & Stormwater Management ............................................................................................................ 147 Asset Planning - Stormwater Drainage ................................................................................................................... 147 Emergent Drains ..................................................................................................................................................... 148 Investigations-Drains & Stormwater ........................................................................................................................ 148 Restoration Drains .................................................................................................................................................. 149 Stormwater Drainage Maintenance ......................................................................................................................... 149 Stormwater Drainage-Capital .................................................................................................................................. 150
Open Space Management ....................................................................................................................... 151 Asset Planning Open Space Management .............................................................................................................. 151 Emergent Open Spaces .......................................................................................................................................... 152 Investigations-Open Space ..................................................................................................................................... 152 Open Space Management - Capital ........................................................................................................................ 153 Parks Open Space Management ............................................................................................................................ 154 Restoration Open Spaces ....................................................................................................................................... 154 Waterfront Promenade ............................................................................................................................................ 155
Roads & Transport Management ............................................................................................................. 156 Amenity Maintenance ............................................................................................................................................. 156 Asset Planning - Roads & Transport ....................................................................................................................... 157 Blakey's Crossing ................................................................................................................................................... 158 CBD Utilities - Roads .............................................................................................................................................. 158 Commercial Sales ................................................................................................................................................... 159 Dalrymple Road Bridge ........................................................................................................................................... 159 Department Transport Main Roads (DTMR) ............................................................................................................ 160 Emergent Roads ..................................................................................................................................................... 160 Engineering Operational Support ............................................................................................................................ 161 Investigations-Roads & Transport ........................................................................................................................... 161 Maintenance Services ............................................................................................................................................. 162 North Shore Boulevard Duplication ......................................................................................................................... 162 Off Street Parking ................................................................................................................................................... 163 On Street Parking ................................................................................................................................................... 163 Restoration Roads .................................................................................................................................................. 163 Roads - Capital ....................................................................................................................................................... 164 Roads Maintenance ................................................................................................................................................ 165 Street Sweeping ..................................................................................................................................................... 165
Solid Waste Business Management and Strategy ................................................................................... 166 TWW Waste Management & Support ..................................................................................................................... 166
Solid Waste Collection and Recycling ...................................................................................................... 167 TWW – Waste & Recycling Collection ..................................................................................................................... 167
Solid Waste Treatment and Disposal ....................................................................................................... 168 TWW – Resource Recovery & Waste Disposal ....................................................................................................... 168
Wastewater Supply .................................................................................................................................. 170 CBD Utilities - Wastewater ...................................................................................................................................... 170
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TWW – Wastewater Collection ................................................................................................................................ 171 TWW – Wastewater Management & Support .......................................................................................................... 172 TWW – Wastewater Source Management .............................................................................................................. 173 TWW – Wastewater Treatment ............................................................................................................................... 173 Wastewater Preventative Maintenance ................................................................................................................... 174
Water Supply ........................................................................................................................................... 176 Bulk Water Distribution ........................................................................................................................................... 176 CBD Utilities - Water ............................................................................................................................................... 177 TWW – Dams ......................................................................................................................................................... 178 TWW – Water Management & Support ................................................................................................................... 179 TWW – Water Treatment ........................................................................................................................................ 180 Water Preventative Maintenance ............................................................................................................................ 181 Water Reticulation .................................................................................................................................................. 181
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Introduction >>
I am pleased to present the 2015/16 Corporate Performance Report for
Quarter 1. This report demonstrates delivery on the Corporate Plan 2014-
2019 and the Operational Plan/Budget for 2015/16.
In 2015/16, council have planned to deliver a number of important
infrastructure projects which will contribute to the social fabric of our
community, such as the CBD Waterfront Pathways Project, Magnetic Island
Waste Management Facility, Townville Recreational Boating Park,
Bicentennial Park Riverbank Stabilisation, Dalrymple Road Bridge and the
Haughten Pipeline Duplication Design.
The Local Government Regulation 2012 requires the Chief Executive Officer to present written
quarterly assessments of council’s progress towards delivering its annual Operational Plan. The
Corporate Performance Report fulfils this requirement and provides substantive evidence for council
and the community of our progress in delivering our annual operational plan each quarter and in
delivering our promised outcomes for the city.
The following provides a snapshot of the achievements made during Quarter 1 of 2015/16:
- Completion of the Kilburn Booster Pump Station
- Support for Townsville National Tree Day
- Completion of the annual Rowes Bay sand renourishment
- Completion of Magnetic Island Transfer Station
- Completion of detailed design for CBD Utilities Upgrade (water and wastewater)
- Completion of Community Survey 2015 (with 93.5% community satisfaction)
Financial Performance >>
The performance report provides a year to date financial update by Core Service, Service and
Programme. It details the year to date (YTD) budget and actuals for Operating Revenue, operating
Expenses, Capital Revenue, Capital Works and Contributed Assets.
Further details of council’s financial performance can be obtained through the Budget Variance
Reports presented to council monthly.
Overall performance by Core Service >>
The structure of the performance report is by Core Service, consistent with the presentation of the
Operational Plan and Budget 2015/16. There are eight Core Services:- Community & Culture,
Enabling Services, Environmental & Sustainability, Public Infrastructure, Solid Waste Management,
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Waste Water Services, Water Services and Planning & Development. A summary of progress against
the Core Services can be found over the page on page 10.
I thank the council and staff for their contribution to the quarter and look forward to continuing the
good work throughout the year.
Ray Burton Chief Executive Officer
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Performance Summary by Core Service >>
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Explaining our Corporate Performance Report >>
Council’s Corporate Performance Report is delivered quarterly and assesses the cumulative progress
towards delivering the activities defined in the Operational Plan and Budget 2015/16.
The report is structured in accordance with council’s Corporate Planning Framework. Progress in
delivering council’s services and programmes is measured using key performance indicators and
milestones and provides the basis for an annual assessment of progress towards meeting the goals
and strategies outlined in the Corporate Plan.
The Operational Plan and Budget 2015/16 identifies the services and programmes to be delivered
over the course of the financial year. It can be noted throughout the report that some milestones are
scheduled to be delivered across each of the four quarters while others are programmed for delivery
in one or more specified quarters.
The Core Service section of this performance report, page 13 onwards, provides an overview of all
programmes and their current status. More detailed programme information including key
performance indicators and milestones can be found in the Programme Detail section of this report,
page 31 onwards. The key performance indicators, targets and milestones were set by each
Department for the delivery of their programmes for the 2015/16 financial year. An explanation of
each field is shown in the tables below.
In summary, by providing a cumulative assessment over the four quarters of the financial year and
annual Operational Plan, council has the opportunity to respond more effectively to significant
changes in our operating environment, whether they be social, economic, environmental or internal
changes that affect our organisational capacity to deliver the annual Operational Plan. Programmes
Programme Status YTD Current Period Comment Page
The name of the programme A colour coded traffic light indicative of the progress of the programme. (Refer to the legend below for a detailed description.)
A management comment provided where applicable to explain the progress of the programme for each quarter. .
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Key Performance Indicators
KPI PTD Target
PTD Actual
YTD Target
YTD Actual Status YTD
Details the key performance indicator to be achieved. Comment>> Is a management comment provided where applicable to explain the progress or reason for not achieving a target.
The Period to Date Target is the result expected to be achieved for the period.
The Period to Date Actual is the result actually achieved for the period.
The Year to Date Target is the result expected to be achieved for the year and will vary depending the calculation method (sum or average).
The Year to Date Actual is the result actually achieved for the year to date.
A colour coded traffic light indicative of progress towards achieving the KPI, based on YTD results, not current period results.
Milestones
Milestone Start Date Target Date
Date Complete
% Complete Status YTD
A description of the action or activity to be achieved. Comment>> Is a management comment provided where applicable to explain the progress or reason for not achieving a target.
The date the action or activity is expected to commence.
The expected completion date for the action or activity.
The date the action or activity was actually completed.
The percentage of progress achieved for the year to date.
A colour coded traffic light indicative of progress towards achieving the milestone.
Status
Corporate Performance Report Progress Legend
Requires Action
The programme or key performance indicator is not reaching its target and requires action or active management. In the case of a milestone, the red traffic light indicates the milestone was completed significantly after the target date.
Monitor The programme, key performance indicator or milestone is progressing however needs to be monitored as it is currently not achieving the target.
On Target The programme, key performance indicator or milestone is either achieving target or within the defined target range. Generally, there will be no significant issues to report at this level.
On Hold The programme, key performance indicator or milestone does not require action this quarter or the management comment may explain that the programme, key performance indicator or milestone has not been achieved due to extenuating circumstances, for example unseasonable weather disrupting works or funding not received from an external source.
Quarterly reporting periods
Corporate Performance Report - Reporting Periods
1 July 2015 - September 2015
2 October 2015 - December 2015
3 January 2016 - March 2016
4 April 2016 - June 2016
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Core Services
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Core Service >> Community and Culture
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 3,527 4,134 Operating Expense 16,446 16,485 Capital Revenue 540 0 Capital Works 704 374 Contributed Assets 0 0
Service >> Cemeteries
Programme Status YTD Current Period Comment
Cemeteries
This is a KPI set for Cemeteries for Maintenance Services (Not Community Development)
Service >> Community & Cultural Services
Programme Status YTD Current Period Comment
Business Support-Community Services
7 of the current leases are state leases that council will take over upon expiry and have been entered into the Property and Rating system to keep track of. From the total number of future leases (30), 5 are for toilet blocks that property services have handed over to community services to lease, that we are trying to locate a lessee for, 10 draft leases are with the lessee's awaiting acceptance, 3 leases are with the lessee's awaiting execution, 3 Leases are awaiting execution by council, and 3 leases are with Department of Natural Resources and Mines awaiting registration. The remainder of the future leases (6) have been entered into property and rating but are still in the negotiation stage of renewing an expired lease or negotiating a new lease to be put in place.
Service >> Community Support Program
Programme Status YTD Current Period Comment
Indigenous Library Programs and Services
No comment provided for this Programme.
Business and Community Support – Community Development
Current participants have been consulted, to arrange an occupational therapy assessment on any changes to services.
Children & Youth Programs
First quarter, as always, is below, however over the next three quarters we will achieve the target of 1200 hours due to school holiday programmes and Summer Reading Club.
Community Grants
Community Grants program 2015/2016 is on target, first Grants round closed end of September 2015, second round to close end of March 2016.
Community Planning & Development
Community Planning & Development Unit KPIs and Milestones are tracking well however due to unanticipated delays with finalising the Reconciliation Action Plan, overall performance of the current period has been noted as 'monitor'. Delay has occurred with finalising Council's Reconciliation Action Plan due to essential elements requiring review by Council in order to achieve Reconciliation Australia's endorsement. To support this, further internal consultations have occurred and finalised in September, document update to occur in October with return to Reconciliation Australia for endorsement. Quarterly reporting on the Reconciliation Action Plan deliverables will commence once document has secured Reconciliation Australia endorsement.
Community Recreation and Sport Programs
Tracking on target as planned.
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Integration Program
June/July school holidays 2015 - partnerships developed with Cerebral Palsy League and Cootharinga. Partnership/opportunities for the Sept/October 2015 and December 2015 school holiday program being investigated
Lifelong Learning & Programs
Meeting required target for the delivery of adult programs.
Local History & Heritage Programs
This amount is comparable with last year, next quarter will be slow then April - June is very busy with Heritage Month events and May Month of Learning events.
Therapy Program
Townsville Regional Support Therapy (TRST) service has achieved higher than established KPI goals for school visits this quarter. TRST are currently completing programming and service delivery for 2015, with the service by TCC concluding 18 December 2015.
Service >> Emergency Management
Programme Status YTD Current Period Comment
Disaster Management
No comment provided for this Programme.
Service >> Enforcement/Compliance
Programme Status YTD Current Period Comment
Animal Management
Seasonal impact (increased) of high priority complaints in program resulted in resources being reallocated to focus on those high priority complaints. This impacted the resolution of low priority complaints and affecting the overall resolution KPI. All other KPI targets met.
Business Support-Environmental Health
Licence Renewals on track. Provisional data checks processed weekly.
Development Compliance
Response KPI has continued to be met. The significant work over the past 6 months has continued to show an improvement in the resolution targets. This reporting period has resulted in the resolution KPI being met.
Health Compliance
Seasonal impact (increased) of high priority complaints in program resulted in resources being reallocated to focus on those high priority complaints. This impacted on the resolution of low priority complaints and affecting the overall resolution KPI. All other KPI targets met.
Health Management
Overall KPI are being achieved. Three applications did not meet the target as we were waiting on the licensee to conduct our final inspections. The dates for the final inspection were outside the time frames due to the licensee not being available and due to the shop not opening for a period of time. The percentage completed is still quite high at 95%. Food inspections are still adrift of the 85% target. The asbestos procedures are still being updated due to late changes in the legislation (indemnity) from the State Government.
Parking Compliance
Unit functioning effectively
Vector Control
The continued dry year has only recorded 8.7% of the average quarterly rainfall (Jul-Sept) on top of only 27.6% of the average rainfall for the year to date (Jan-Sept). Tidal events have resulted in minor to moderate mosquito larvae hatchings in the wetland areas which have been managed through the ground treatment program. It is expected that there will be substantial mosquito egg stocks in these wetlands areas which will be 'well conditioned' for the up-coming wet season. The pre-treatment program for selected mosquito breeding sites has commenced in preparation of the impeding season.
Service >> Events
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Programme Status YTD Current Period Comment
Business Support-Performing Arts, Events & Protocol
Slightly down on goal due to busy period
Civic Reception Events
Achieved both KPI's during period
Performing Arts Hirers
Agreements forwarded within timeframe.
Performing Arts Public Programs
KPI's met
Special Events
6 major events held during quarter, Planning on T150 on schedule
V8 Supercar In Kind
The 2015 event was a great success, with the 2nd highest crowd on record and organisers praising the venue and the event
Service >> Facilities
Programme Status YTD Current Period Comment
Community Leased Facilities
No comment provided for this Programme.
Jezzine Barracks
Program no longer active
Old Magistrates Court
Recruitment of staff includes inspections in position description. To be actioned from October.
School of Arts
Change of management within Dance North restricted KPI's being met
Townsville Entertainment & Convention Centre
Program detail and design and specification works are on target
Reid Park Pit Complex
Achieved - agreements sent and payments received
Service >> Galleries
Programme Status YTD Current Period Comment
Business Support-Galleries
Friends of the Galleries memberships are tracking well and will achieve the desired annual target. The slight decrease is attributed to renewals and expired memberships and the Gallery team is actively undertaking reminders and courtesy actions to ensure renewals are achieved. The number of Volunteers during the reporting period has exceeded expectations. This is largely due to the overwhelming support received for Strand Ephemera 2015.
Gallery Collections Management
Work continues in the population of visual assets into the digital database and attention is now focussed on integration with Council's internet and web based platforms. Remedial conservation plan is ongoing and had been halted due to the whole-of-collection valuation in the final quarter of 14/15.
Gallery Creative Classrooms
A total of 13 Art-In-A-Suitcase programs were delivered, exceeding set targets for the reporting period. A total of 17 Artist-In-Schools programs were delivered, exceeding set targets for the reporting period.
Gallery Creative Communities
1 Townsville Artist Market was conducted in the reporting period. A total of 183 arts and cultural activities were delivered, exceeding set targets for the reporting period.
Gallery Creative Spaces
A total of 8 Shop n Play programs were delivered, exceeding set targets for the reporting period. A total of 2 Shift: Elevator Art project changeovers occurred in the reporting period.
Gallery Exhibitions
A total combined visitation of 179,737 participants have engaged with a Gallery Services exhibition, workshop, program, lecture or function. The total figure greatly exceeds targets for the reporting period and is due to considered exhibition programming and implementation. A total of 6 in-house curated exhibitions were delivered during the reporting period.
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Gallery Public Art
The entire Public Art Collection has been catalogued and the data migration into the developed database has commenced in conjunction with Knowledge Management. Work continues to implement an Art In Public Spaces Policy into the planning scheme.
Service >> Libraries
Programme Status YTD Current Period Comment
Business Support-Library Services
No comment provided for this Programme.
Library Collection Development
No comment provided for this Programme.
Information & Digital Services
No comment provided for this Programme.
Library Services & Operations
Completion of updated GIS library membership data in September 2015.
Service >> Sport & Recreation
Programme Status YTD Current Period Comment
Business Support-Sport Facilities
All external maintenance requests have been raised within two days of receipt, an outstanding beginning with this KPI.
Kalynda Chase Tennis Court
A strong start to the new financial year with the current operator improving participation number constantly
Riverway Grounds Operations
India Fest, the 'Plant & Garden Expo' and the Rotary night markets have been three significant events in the Riverway Grounds during the quarter and having received a 100% customer satisfaction over the quarter with so many people was a testament to the planning, hard work and execution of the staff and event organisers.
RSL Stadium Operations
With more than 45,000 users of the Townsville RSL Stadium and significant events including the Interchange Careers Expo, Magnetic North Steelcats fixtures, Shine women's conference, Jehovah's Witness convention, TCC Seniors week, Premier League netball grand final, NBL Blitz and the Charity boxing fight night (Fight for your cause) a busy and productive start to the financial year for the venue.
Swimming Pools
With the warm weather over the period and the opening of the Northern Beaches Leisure Centre water slides attendances have been good however the Riverway Lagoons have been shut for maintenance which have slightly affected attendances.
Tony Ireland Stadium
A busy start to the year with just on 55,000 people utilising the venue and including the Townsville AFL preliminary and Grand Finals, the Western Dragons Rugby Union Pink day as well as the main oval renovations.
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Core Service >> Enabling Services
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 77,478 77,370 Operating Expense 12,788 9,748 Capital Revenue 388 41 Capital Works 4,277 4,216 Contributed Assets 0 0
Service >> Asset Management-Enabling
Programme Status YTD Current Period Comment
Asset Management-Corporate
Progressing as per CAMS Department Operational Plan 2015/16
TWW Asset Management
This programme is on track.
Service >> Buildings & Facilities Management
Programme Status YTD Current Period Comment
Business Support - Property Management
Programs are on target. Programs will be reviewed in April 2016 on completion of the Property Management Service Delivery Review.
Cemeteries Buildings
On target for capital works programs. Compliance programs to be developed.
Emergent Buildings & Facilities
No comment provided for this Programme.
Galleries, Libraries & Theatres
Programs are on target.
Graffiti Management
Graffiti Management Plan is in draft pending Stakeholder involvement. Development is progressing with anticipated full draft by EOFY
Hire-General Community
On target for Capital Works Programs.
Precincts & Areas
Capital Works program and Realist Evaluation Program are on target
Property & Facility Emergency
Monitor - Liaise with Corporate Governance regarding Business Continuity
Public Amenities
Programs are on target.
Residency-Operational Buildings & Depots
Programs are on target.
Restoration Buildings & Facilities
This programme is only used for restorations.
SES Facilities
On target for Capital Works Programs
Sport & Recreational Facilities
Capital Works program on target and on track for completion of Conservation Management Plans
Tenancy-Childcare Services
Capital Works program on target
Tenancy-Commercial Enterprises
Capital Works program on target
Tenancy-Community Group
Capital Works Program and Conservation Plans are on target
Vacant Land & Miscellaneous
Will be reviewed on completion of Property Management Service Delivery Review in April 2016
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Service >> Business Management
Programme Status YTD Current Period Comment
Business Support-Enabling
Programme tracking as expected.
TWW Technical & Engineering Services
This programme is on track for delivery within required timeframes.
Service >> Communication and Customer Relations
Programme Status YTD Current Period Comment
Marketing & Communication
Reviewing Marcomm theme structure is expected to be part of the overall Service Delivery Review that is currently underway within MarComms. Senior Marcomm officers will continue to meet with all council EMs to determine 16/17 theme activities and services and allocate appropriate budget. Theme budget and activity forecast dialogue commenced with some themes. Meetings across all theme EMs will ramp up from November 2015. All external and 99% internal stakeholders have been briefed about the new TCC Brand Style Guide and how it is relevant to them. The public web platform has been developed and now we are working on content and building the actual site. KPIs Website traffic visits up by 26.92% in Sept 2015 - 244,472 vs 188,612 (Sept 14). FB average total reach up by 688 in Sep 2015. Average total reach 3,496 Sep 2015 vs 2,808 2014.
Together Townsville
Initiatives sponsored currently at 15.
Customer Service
No comment provided for this Programme.
Service >> Corporate Research
Programme Status YTD Current Period Comment
Corporate Research
In the first Quarter of 2015/16 we achieved 100% customer satisfaction, which exceeded our target of 95%. Usage by council staff of our key online information resources was 5682 (total sessions, searches and downloads), which exceeded our target of 4869 by 17%.
Service >> Financial Management
Programme Status YTD Current Period Comment
Accounts Payable
Despite a significantly large increase in receipting activity in June and July the Accounts Payable Team have been able to meet the service standard of 85% of suppliers being paid on time. The upgrades that are planned and underway in the ECM space are presenting some challenges.
Accounts Receivable
Months of June - August 15. 76% within Townsville City Council trading terms. Figure based on customer paying without contact from AR. Additional follow up has been conducted for the 24% of the invoices not paid within credit terms. Contact has been made with each of the business which includes reminder notices and where negotiated, payment plans have been accepted.
Billing
There were 1,215 items of general correspondence for the six month period from April to September 2015 with 1,201 completed within 10 days. Completion rate of 98.85% within 10 business days. The rates for half year period ending 31/12/2015 issued on 13/08/2015 with a due date of 14/09/2015. Approx 82,600 rate notices were issued.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 20 of 184
Budgets & Strategic Financial Planning
Work in developing council service benchmarking has been delayed until LGAQ releases their current performance benchmarking standards.
Cash Management
Bank reconciliations have been completed as scheduled. Bank deposits have been reconciled to the bank account within the required timeframe.
Collections
The overdue Reminder Letter for the current half yearly rates and charges were generated on the 22/09/2015. There were 7891 letters totalling $18,439,401.59. This is consistent with the numbers and value from the previous half yearly rate notice issue in February 2015.The issue of the reminder letters has again seen a significant increase in the number of payment plans being requested. We have also issued 605 reminder letters totalling $3,462,979.79 to pensioners purely as a courtesy to remind them of the May 2016 deadline to have paid their rates to retain the council concession and suggest they contact council to arrange a payment plan.
Financial Reporting
Financial accounting is on track to deliver certified financial statements by 31/10/15. We have not completed any soft closes for the quarter. Financial accounting have visited other departments in the last quarter in relation to the following projects: Aurion, commitments for financial statements, GST and FBT review, and EOY assets capitalisations and reconciliations.
Joint Ventures
Monthly reports for the Townsville Entertainment & Convention Centre are not being received on a timely basis. Council is following up the timeliness of the reports with the Operator. Forecasted results have been taken up and will be adjusted when the actual reports are received. Draft results for June 2015 have been received. Council is waiting on the Operator to finalise the 2014/15 financial year.
Meter Reading
Due to staff on leave the meter reading processes will not be finalised until the end of October and as such KPI data is not currently available. In conjunction with Townsville Water KM has been requested to start a project for standpipe to be booked/ hired and paid online which hopefully will be up and running with the complete closure of CSC at Thuringowa Drive
Purchasing & Contracts
Both KPI measures are on target. The milestone project is currently on hold until a resource is appointed and this is expected to happen in the next month.
Revenue Management
Initial investigations have commenced for the proposed rating strategies for the 2016/17 budget year. Workshops have been planned to commence the review of the Revenue Statement and Differential General Rating Categories for the 2016/17 budget year. Ongoing process improvement strategies are being implemented to gain time and process efficiencies. For Example: The Property Search Review Project and streamlining transactional and correspondence work flow processes to align with a 'one touch' handling philosophy.
Stores & Materials Management.
There have been some challenges in relation to inventory replenishment that has impacted adversely in our ability to fill inventory requisitions and this is being addressed. The milestone projects are progressing slowly however the identification of remote inventory locations is impacted by the software application to deliver what is required.
Systems Administration
Systems Accounting has progressed work in developing financial BI dashboards with the creation of financial statement dashboards. A financial capital and operating report has been developed and is currently being tested and validated by the business. The implementation of an Enterprise Asset Management commitments ledger in the service ledger has been delayed, in lieu of higher priority initiatives.
Tax Services
Tax lodgements for the quarter have been made by the due date.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 21 of 184
Treasury Management
There have been no breaches of the Investment Policy during the quarter. Council's bank accounts have not been overdrawn at the end of any business day this quarter.
TWW – Business Management & Compliance
All reporting was completed except for the Law Update Report in July, August and September which will be rolled into one and delivered in October. Annual surveillance audit is not due until Quarter 4.
Service >> Fleet Management
Programme Status YTD Current Period Comment
Heavy Fleet
The Heavy Fleet programme remains on track.
Light Fleet
The mechanisms Fleet Services put into place to prioritise services has seen quarter four good results maintained.
Minor Fleet
The Minor Fleet programme is on track.
Fleet Operations Overheads
The Fleet Operations Overheads programme is on track overall. Monitoring of the Capital Renewal programme will continue to ensure the programme meets its target by the 30 June 2016.
Wet Plant Management Account
Cost recovery is on track to be within $200k as at 30 June 2016.
Dry Plant Management Account
Cost recovery is on track to be within $50k as at 30 June 2016.
Service >> Governance
Programme Status YTD Current Period Comment
Councillors
Overall the councillor programme is on track for Quarter 1 and all KPIs have been met.
Governance
Overall the Governance Programme is progressing. Some minor delays in some projects that should be rectified by end of Quarter 2.
Internal Audit
Programme is on target for the first quarter
Legal
Survey to be undertaken.
Media
Currently a 93% pick up rate on media releases issued.
Service >> Information Communication Technology
Programme Status YTD Current Period Comment
KM Service Strategy and Design
Key strategies such as the Business Intelligence Strategy and Aerial Photography, Imagery and LiDAR Strategy are progressing well and expected to be finalised by end of 2nd quarter. Work has commenced on both the Mobility Strategy and Network Security Strategy. The CiAnywhere Strategy has been rescheduled for 3rd and 4th quarters.
KM Service Operations
No comment provided for this Programme.
Knowledge Management Office
Focus this quarter has been on further development of the Business Improvement and Governance Frameworks, together with the undertaking of the asset audits.
KM Enterprise Resource Planning
The priorities of the projects have changed with the realisation that it was necessary to upgrade P&R first before the specific modules are rolled out. This is mainly due to the ECM connected content requirement that would not operate with the current version of P&R.
KM Infrastructure
No comment provided for this Programme.
KM Service Transition
The priorities on these tasks have been changed. The Change Board has determined the need to have the system upgrade for both CES and P&R brought forward. The modules have therefore been pushed to later in the FY.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 22 of 184
Service >> Laboratory Services
Programme Status YTD Current Period Comment
TWW Laboratory Services
The Laboratory is improving its turnaround time percentage for the quarter which is now 87.4%. Revenue has dropped below the required increase but efforts are under way to increase the Laboratory's external profile. Three new methods are being validated with one method close to being ready for National Association of Testing Authority accreditation.
Service >> People
Programme Status YTD Current Period Comment
Building Employee Capabilities
All Programme KPI's are on-track. All Corporate compliance training has been delivered as planned and aligned with identified needs. Leadership development programs have been offered to the first four levels of the organisation.
Corporate Safety
The procurement of an Integrated Safety, Environment and Quality system has progressed through the tender process which will be finalised by end of October 2015. Contractual arrangements will then commence and once finalised system implementation will commence. This activity is on target to be completed by the Target Date of 30/06/2016. With the exception of Contractor Management TCC2015 WHS Strategy activities are on target to be completed by end of Q2. Contractor Management is a significant activity which is reliant on a suitable system to facilitate the management of contractors. This activity will progress once the Integrated Safety, Environment and Quality system is procured and implemented. The development and delivery of a Safety Leadership training program has advanced and considerable research into appropriate training modules for the different levels of employees within the organisation is underway. This activity is on track to meet the target date of 30/06/2016.
Culture
No comment provided for this Programme.
Health & Wellbeing
In progress and on target
Information Systems
All KPIs are on target.
People Services
Small number of transactional defects during the quarter without impacting on service levels.
Recognition & Reward
No comment provided for this Programme.
Workers Compensation
Risk Rating Report for July to September 2015 not yet received from Workers' Compensation Regulator, due during Oct 15. Previous period Apr-June 15 achieved low performance risk rating.
Workforce Planning
Work underway
Service >> Trade Services
Programme Status YTD Current Period Comment
TWW – Trade Services
Maintenance completion for September was 70%. Trade Services has had resourcing issues in the month of September. The backlog will be completed in October.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 23 of 184
Core Service >> Environment and Sustainability
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 15 7 Operating Expense 1,335 1,375 Capital Revenue 0 0 Capital Works 90 (2) Contributed Assets 0 0
Service >> Environmental & Natural Resource Mgmt
Programme Status YTD Current Period Comment
Bushfire Management
No comment provided for this Programme.
Coastal Management
Six collaborative relationships with relevant external agencies in support of on ground activities for coastal management maintained. The Rowes Bay Sand Renourishment Program for 2015/16 is complete A partnership was established with Dept of Transport & Main Roads to examine Nelly Bay erosion issues and progress Implementation of planned annual coastal management on ground works is on target
Environmental Education Awareness
Delivery of National Campaigns were successful with strong attendance at National Tree Day. Future plantings are being reviewed in light of continued dry period and potentially increasing water restrictions.
Land Protection
The Pest management plan will remain in draft. A new biosecurity plan will begin drafting in the new year to comply with the Biosecurity Act that comes into force on the 1st of July 2016. Seasonal conditions has affected the efficacy of all control programs extended time lines or reducing number individuals controlled.
Natural Resources Management
NRM remains on target to deliver all services. External projects are being implemented that may affect this in the short term.
Environmental Management Operations
As per Programme KPIs and Programme Milestones comment provided
Service >> Environmental & Sustainability Services
Programme Status YTD Current Period Comment
Business Support-Integrated Sustainability Services
No comment provided for this Programme.
Integrated Environmental & Sustainability Systems
KPI's on target
Service >> Sustainability Services
Programme Status YTD Current Period Comment
Carbon Cycle
All KPIs are on track to be delivered this financial year
Catchment Management
All KPI's and program milestones have been either met or exceeded
Sustainability Education Awareness
KPIs met and exceeded for the quarter
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 24 of 184
Core Service >> Planning and Development
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 2,524 2,581 Operating Expense 5,711 4,913 Capital Revenue 0 0 Capital Works 0 0 Contributed Assets 0 0
Service >> Urban Planning/Built Environment
Programme Status YTD Current Period Comment
Business Support-Urban Planning/Built Environment
The majority of KPIs are being met. Those KPIs that are not meeting target are very close and maintain sound results.
Development Assessment
18 of 25 Code applications (72%) were assessed within KPI time frame. 9 of those 18 applications (50%) were assessed in under half of the 45 day KPI target. 25 of 30 Operational Works applications (83%) were assessed within KPI time frame. 7 of those 25 applications (28%) were assessed in under half of the 30 day KPI target. The customer satisfaction rating result of 77% is from the last Voice of the Customer survey carried out in Sept 2014, next survey to be carried out in Nov 2015. 22 of 30 Survey Plans (73%) were issued within KPI time frame. 16 of those 30 Survey Plans (53%) were issued in under half of the 10 day KPI target. 11 of 14 Bank Guarantees (79%) were released within KPI time frame. 4 of those 11 Bank Guarantees (36%) were released in under half of the 10 day KPI target. Procedure yet to be determined for new KPI - 100% of Applicants acknowledged within 4 Business Days of lodging application. Change in department's management during period of new KPI's.
Economic Development
Making good progress with all activities with the one exception of attracting new major sporting events to Townsville.
Hydraulics & Building Certification
No comment provided for this Programme.
Strategic Planning
Making good progress with all activities with the one minor exception of creating new pop-up activities to help further activate the Major centres.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 25 of 184
Core Service >> Public Infrastructure
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 1,995 4,619 Operating Expense 29,020 33,407 Capital Revenue 12,559 5,228 Capital Works 30,763 32,482 Contributed Assets 5,081 0
Service >> Coastal Facilities
Programme Status YTD Current Period Comment
Coastal Maintenance
Boat ramp inspection schedule has met operational requirement
Emergent Coastal Facilities
No comment provided for this Programme.
Restoration Coastal Facilities
No comment provided for this Programme.
Townsville Recreational Boat Park
The Townsville Recreational Boat Park program is currently on track.
Service >> Drain & Stormwater Management
Programme Status YTD Current Period Comment
Asset Planning - Stormwater Drainage
Stormwater asset planning activities are being undertaken as scheduled.
Emergent Drains
No comment provided for this Programme.
Investigations-Drains & Stormwater
The Drains and Stormwater Investigations programme is on track.
Restoration Drains
No comment provided for this Programme.
Stormwater Drainage Maintenance
Reactive stormwater drainage maintenance responded to within allocated time frames to meet the business operation requirements
Stormwater Drainage-Capital
The Stormwater Drainage Capital program has required resolution of some private property constraints to finalise the design and construction program, though it is anticipated that the program should achieve the targets.
Service >> Open Space Management
Programme Status YTD Current Period Comment
Asset Planning Open Space Management
Asset Planning activities are being undertaken as scheduled.
Emergent Open Spaces
No comment provided for this Programme.
Investigations-Open Space
The Investigations Open Space programme is on track.
Parks Open Space Management
Water quality testing compliance at 100%
Restoration Open Spaces
No comment provided for this Programme.
Open Space Management - Capital
The Open space Capital program has been challenged by the availability of asset condition data and its validation to finalise project scopes. Resources are being focussed in this area in the next quarter to allow production of designs.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 26 of 184
Service >> Roads & Transport Management
Programme Status YTD Current Period Comment
Amenity Maintenance
Completion of 75% of amenity maintenance within defined service target
Asset Planning - Roads & Transport
Asset Planning activities are being undertaken as scheduled.
Commercial Sales
No comment provided for this Programme.
Department Transport Main Roads (DTMR)
RMPC Audit Report achieving 80% compliance in line with contract
Emergent Roads
No comment provided for this Programme.
Engineering Operational Support
Reviews of the Project Management Framework and Asset Management ISO55000 alignment are in progress.
Investigations-Roads & Transport
Significant work is still to occur on the prioritising the new and upgrade projects. Response timeframes for task received remain on track.
Maintenance Services
Achieved 85% on customer satisfaction survey
Off Street Parking
Parking meter downtime is less than 10%
On Street Parking
Parking meter downtime less than 10%
Restoration Roads
No comment provided for this Programme.
Roads - Capital
The Roads Capital program is currently on track for 2015/16.
Roads Maintenance
Road maintenance completed within the allocated time frames to meet the business operation requirements
Street Sweeping
The Street Sweeping programme is on track.
Blakey's Crossing
Programme no longer required
Dalrymple Road Bridge
The Dalrymple Road Bridge project is currently tracking ahead of schedule.
CBD Utilities - Roads
Project is currently on track to commence construction in early 2016.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 27 of 184
Core Service >> Solid Waste Management
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 13,227 12,706 Operating Expense 7,520 6,814 Capital Revenue 0 0 Capital Works 7,379 5,334 Contributed Assets 0 0
Service >> Solid Waste Business Management and Strategy
Programme Status YTD Current Period Comment
TWW Waste Management & Support
The new Magnetic Island Waste Facility was opened to the public on the 10 October 2015. The review of kerbside collection container sizes has not yet begun and is expected to commence in quarter three.
Service >> Solid Waste Collection and Recycling
Programme Status YTD Current Period Comment
TWW – Waste & Recycling Collection
Waste services is above target with customers rating kerbside waste and recycling collection as 'good' or 'excellent'. Implementation of waste collection runs is not expected to occur until quarter three and implementation of transport of recyclables will not commence until quarter two.
Service >> Solid Waste Treatment and Disposal
Programme Status YTD Current Period Comment
TWW – Resource Recovery & Waste Disposal
Construction of the Magnetic Island Waste Facility was completed in early October. Waste disposal facilities were operational throughout the quarter.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 28 of 184
Core Service >> Wastewater Services
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 40,941 41,537 Operating Expense 14,253 14,092 Capital Revenue 1,200 392 Capital Works 2,430 1,928 Contributed Assets 0 0
Service >> Wastewater Supply
Programme Status YTD Current Period Comment
Wastewater Preventative Maintenance
Risk scores are being assessed and asset level risk assessment will commence in the future.
TWW – Wastewater Treatment
This programme is on track. Licence negotiations for the Cleveland Bay Purification Plant are no longer required following council's decision to commence the design and construction of the treatment plant hydraulic capacity upgrade, which will ensure compliance with its current licence.
TWW – Wastewater Management & Support
There has been a high level of compliance with Work Health and Safety annual plan, and adequate progress has been made in relation to the catchment interconnectivity study and review of sewer strategy reports.
TWW – Wastewater Collection
The first smoke testing program for 2015/16 has commenced. The capital pump station and sewerage infrastructure renewals are on track.
TWW – Wastewater Source Management
Wastewater charging and education projects are on target.
CBD Utilities - Wastewater
The project is on track to commence construction in early 2016.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 29 of 184
Core Service >> Water Services
Core Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 37,344 38,992 Operating Expense 20,312 20,348 Capital Revenue 1,954 1,115 Capital Works 10,071 11,481 Contributed Assets 0 0
Service >> Water Supply
Programme Status YTD Current Period Comment
Bulk Water Distribution
Programme is tracking to schedule. Haughton duplication process and construction of the Kulburn Booster Pump Station are complete.
Water Reticulation
Townsville Water has an average install time of 3 weeks on receipt of compliant applications for new water meter installations.
Water Preventative Maintenance
Risk scores are being assessed with critical spares to be identified in the future for water assets. The development of risk scores and criticality ratings were assessed at a functional level.
TWW – Dams
100% compliant with Dam Safety Condition Schedule and Interim Resource Operations Licences.
TWW – Water Treatment
Townsville Water were largely compliant with the drinking water quality requirements of our Drinking Water Quality Management Plan. The Giardia incident in Paluma which continued into July has affected the percentage compliance. Trility's water quality index was slightly under target for the Douglas and Northern Water Treatment Plant.
TWW – Water Management & Support
All routine, management and incident reporting were submitted by due dates and compliant for the quarter. There were two Public Lawn Training sessions delivered and online tutorials will be launched in October.
CBD Utilities - Water
The project is on target to commence construction in early 2016.
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Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 31 of 184
Programme Detail
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 32 of 184
Core Service >> Community and Culture
Service >> Cemeteries
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 105 135
Operating Expense 200 219
Capital Revenue 0 0
Capital Works 14 57
Contributed Assets 0 0
Programme >> Cemeteries
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 105 135
Operating Expense 200 219
Capital Revenue 0 0
Capital Works 14 57
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
80% community satisfaction with the operations and maintenance of cemeteries Comment>> On track administration operations monitored through the Community Services Customer Service Charter KPI's
80% 0% 80% 0%
Deliver 75% of cemetery maintenance within defined service target timeframes and schedules Comment>> No comment provided for this KPI.
75% 0% 75% 0%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Update of all administrative procedures relevant to burials Comment>> Procedures in development
01/07/15 31/12/15 0%
Refine the administrative component with regard to roles and responsibilities of Cemeteries Processes Comment>> Procedures in development
01/07/15 30/06/16 0%
Establish a step by step/user guide/ manual for Cemeteries queries Comment>> Procedures in development
01/07/15 30/06/16 0%
Implement training for all Community Programs staff on updated Cemeteries processes and procedures Comment>> Procedures in development
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 33 of 184
Service >> Community & Cultural Services
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 187 190
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Business Support-Community Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 187 190
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Registered leases are in place for 90% of leases on reserve land Comment>> No comment provided for this KPI.
90% 83.67% 90% 83.67%
100% of draft lease documents are developed within 30 business days from receiving full council resolution Comment>> No comment provided for this KPI.
100% 100% 100% 100%
100% of lease invoice requests raised in advance Comment>> No comment provided for this KPI.
100% 100% 100% 100%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 34 of 184
Service >> Community Support Program
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 115 21
Operating Expense 2,193 2,141
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Business and Community Support – Community Development
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 612 417
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Produce the Accessing Townsville Guide with a 2.5% increase in services included annually Comment>> This KPI will be reported in the fourth quarter.
2.5% 0% 2.5% 0%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Users of the Pensioner Transport Subsidy Scheme are surveyed and report 90% satisfaction with council's process, once per year Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 35 of 184
Programme >> Children & Youth Programs
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 51 0
Operating Expense 36 123
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Provide 1200 hours of Children & Youth Programmes to the community throughout the year Comment>> Target is under in the first quarter but will be reached in the second third and fourth quarters due to increased programming.
300 200 300 200
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement Best Start Programme according to Project Management Framework Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 10%
Programme >> Community Grants
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 50 0
Operating Expense 619 799
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Community Grants workshops and information sessions held twice during 15/16 (prior to the closing of a funding round), to ensure applicants are aware of information regarding applying for Community Grants Comment>> 2 Community Grants Information sessions were held on Tuesday 2/9/2015 with Community Organisation and Sport & Recreation Clubs regarding the 2015/2016 TCC grants programs. Additional sessions planned to be delivered in March 2016.
.5 2 .5 2
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 36 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Funding Fair event planned and delivered prior to December 2015 Comment>> Concept of the funding fair being planned as part of Community Planning & Development Unit's Built to Last capacity building program, with first activity to be held late November 2015
01/07/15 31/12/15 25%
Investigate feasibility and provide report on a community grants program focussing on reconciliation and closing the gap to Community Development management by July 2015 Comment>> Community Cultural Awareness community grants has been included within the Community Grants Program 2015/2016, first round closed last Friday in September 2015, second round will close last Friday in March 2016
01/07/15 31/07/15 30/07/15 100%
2 new grant programs planned and delivered to the Townsville Community by October 2015, aimed at capacity building Comment>> Community Organisation Support and Sport & Recreation Support grants programs implemented within the 2015/2016 community grants programs, first round closed last Friday in September 2015, second round closes last Friday in March 2016
01/07/15 31/10/15 06/10/15 100%
A Community Grants acquittal template developed and established by December 2015, to ensure grants meet the needs of the intended grants and build sustainability Comment>> Acquittal process developed and pilot form in use
01/07/15 31/12/15 50%
Programme >> Community Planning & Development
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 343 350
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Townsville Youth Council to deliver 2 programs and activities to improve the status of young people within the community Comment>> TYC are holding planning session during October 2015; TYC participated in Relay for Life (youth engagement opportunity) in September 2015
.5 0 .5 0
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 37 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
4 divisional social profiles completed, to measure change, trends and benchmarks to assist in social and infrastructure planning Comment>> Pilot community profile completed and endorsed by Council. All division profiles will commence once new Townsville divisional boundaries have been confirmed (expected to be release some time in October 2015), anticipated completed time for all Townsville division community profiles March 2016
1 1 1 1
2 capacity building workshops delivered to the community/community organisations, to enhance sustainability, growth and a strong connected community. Comment>> Community Capacity Building program - Built to Last - in project planning stages with first key activity to occur late November 2015
.5 0 .5 0
Council's Reconciliation Action Plan 2015-2016 progress reported quarterly Comment>> Councils RAP is still to be finalised, delay has occurred due to essential elements required for Reconciliation Australia endorsement.
1 0 1 0
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Needs analysis project planned and completed by September 2015 to inform capacity building workshop/s content Comment>> Learning from lease management/community organisation networking has informed the first Built to Last capacity building program due to be held late November 2015. Overall Community Needs Assessment program is in progress, responsible officer currently finalising the staff learning element of the project and establishment of business tools
01/07/15 30/09/15 75%
Develop and implement one Partnership Model and documentation by August 2015 Comment>> Community Planning and Development Unit partnership approach, model and tools has been reviewed and a new approach developed. Associated documents for partnership have been approved by Councils Legal Unit. Final minor amendments currently occurring by responsible officer, documents are ready for use and education to other interested internal parties within Council already occurring.
01/07/15 31/08/15 06/10/15 100%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 38 of 184
Programme >> Community Recreation and Sport Programs
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 13
Operating Expense 220 176
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Complete 4 sport specific Recreation and Sport Sub Strategies per quarter Comment>> On target to have all strategies complete by end of 2015/16
4 4 4 4
Deliver 4 Active & Healthy workshops per year Comment>> 1 Workshop delivered, 2 scheduled for October and November
1 1 1 1
Complete 6 Active Update e-newsletters per year (every second month) Comment>> On target, being distributed bi-monthly
1.5 3 1.5 3
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Review the annual Townsville City Council Sports Awards Comment>> Review completed July 2015, Council resolution adopted not to continue stand alone awards in 2016.
01/07/15 31/12/15 07/10/15 100%
Engage with all Get Active Townsville providers twice per annum (Sept, March) Comment>> On track
01/07/15 30/06/16 50%
Deliver 30 Ways in 30 Days Campaign in April 2016 Comment>> Planning underway and progressing
01/07/15 30/04/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 39 of 184
Programme >> Indigenous Library Programs and Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 5 25
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Deliver 12 public events for the Indigenous community Comment>> No comment provided for this KPI.
3 4 3 4
Provide 4 activities that recognise significant Aboriginal and Torres Strait Islander cultural events Comment>> Naidoc Day out, first Friday in July
1 1 1 1
This programme has no reportable Milestones.
Programme >> Integration Program
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 14 0
Operating Expense 17 6
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
2 community agencies providing services to support council's School Holiday activities (integrated program funding) to children with a disability, or from ATSI or multicultural backgrounds. Comment>> June/July school holidays 2015 - partnerships developed with Cerebral Palsy League and Cootharinga. Partnership/opportunities for the Sept/October 2015 and December 2015 school holiday program being investigated
.5 2 .5 2
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Integration Program funding provider evaluation completed by 31 January 2016 Comment>> No comment provided for this Milestone.
01/01/16 31/01/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 40 of 184
Programme >> Lifelong Learning & Programs
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 1 0
Operating Expense 235 149
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
500 hours of Lifelong Learning programs delivered throughout the year Comment>> No comment provided for this KPI.
125 198.5 125 198.5
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Review current partnerships to develop a planned approach to collaboration Comment>> Desktop research undertaken
01/07/15 30/06/16 15%
Provide quarterly reports on the Lifelong Learning Strategic Action Plan Comment>> Plan in place to present report to Council in November
01/07/15 30/06/16 10%
Undertake an annual learning survey of the community to determine their interests Comment>> Survey ready for community engagement
01/07/15 30/06/16 50%
Programme >> Local History & Heritage Programs
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 7
Operating Expense 79 60
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
60 hours of Local History and Heritage programs delivered throughout the year Comment>> Under target but will meet overall target by end of 4th quarter due to programs delivered during April and May for Heritage Festival and T150
15 8 15 8
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 41 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement digitisation plan including digitisation of collection, preservation of material and updating existing resources to new digital format. Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 25%
Programme >> Therapy Program
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 29 36
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
37 school visits completed each quarter by Therapists Comment>> 116 school visits completed July 2015-September 2015
9.25 116 9.25 116
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Families and teachers at schools where the Townsville Regional Schools Therapy Service is delivered report 90% satisfaction with the services provided, annually Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 42 of 184
Service >> Emergency Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 300 303
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Disaster Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 300 303
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Disaster Management displays (10) at community events Comment>> Attended JCU O-Week and Seniors Lifestyle Expo
2.5 2 2.5 2
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Undertake exercise to test the Townsville Local Disaster Management Plans Comment>> Planning in progress - scheduled for December 2015
01/07/15 30/06/16 50%
Develop SES Strategic Operational Plan Comment>> Draft being developed
01/07/15 02/11/15 25%
Townsville Local Disaster Management Plans reviewed annually to meet external (State Government) audit requirements Comment>> In progress
01/07/15 30/11/15 50%
Undertake exercise to test the Townsville Local Disaster Coordination Centre standard operating procedures Comment>> Planning in progress - scheduled for December 2015
01/07/15 18/12/15 50%
Develop Disaster Management Community Profiles reference tool Comment>> Being finalised
01/07/15 20/11/15 90%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 43 of 184
Service >> Enforcement/Compliance
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 2,070 3,304
Operating Expense 3,336 3,455
Capital Revenue 0 0
Capital Works 0 2
Contributed Assets 0 0
Programme >> Animal Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 1,292 2,005
Operating Expense 540 574
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
85% of customer requests/complaints relating to Animal Management are responded to within determined timeframes Comment>> KPI target met.
85% 94% 85% 94%
85% of customer requests/complaints relating to Animal Management are resolved within determined timeframes Comment>> An increase in seasonal priority complaints, and the reallocation of resources to action these, have impacted on the resolution of low priority complaints
85% 68% 85% 68%
Average time taken to process enquiries and appeals relating to Animal Management is maintained at less than 21 days Comment>> Appeals and responses all completed within KPI target time frame
21 9 21 9
Average time taken to process permit applications is maintained at less than 28 days Comment>> Approval applications completed within KPI target
28 16 28 16
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Deliver a “Pet Expo” 2016 event Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Undertake a proactive unregistered dog survey Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 44 of 184
Programme >> Business Support-Environmental Health
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 3
Operating Expense 1,381 1,420
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Annual animal registration renewals distributed to customers Comment>> No comment provided for this Milestone.
01/03/16 14/06/16 0%
Annual Environmental Health licences renewals distributed to customers Comment>> No comment provided for this Milestone.
01/02/16 15/04/16 0%
Programme >> Development Compliance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 14 5
Operating Expense 126 111
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
85% of customer requests/complaints relating to Development Compliance are responded to within determined timeframes Comment>> Response target met
85% 91% 85% 91%
85% of customer requests/complaints relating to Development Compliance are resolved within determined timeframes Comment>> Resolution target achieved
85% 85% 85% 85%
Average time taken to process enquiries and appeals relating to Development Compliance is maintained at less than 28 business days Comment>> All appeals responded to within required time frame
28 18 28 18
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 45 of 184
Programme >> Health Compliance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 11 9
Operating Expense 117 96
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of complaints relating to overgrown property responded to within target Comment>> KPI target met
90% 100% 90% 100%
85% of complaints relating to overgrown property resolved within target Comment>> KPI target met
85% 94% 85% 94%
85% of customer enquiries and request relating to Health Compliance are responded to within determined timeframes Comment>> KPI target met
85% 90% 85% 90%
Average time taken to process enquiries and appeals relating to Health Compliance is maintained at less than 21 days Comment>> All appeals and responses completed within 21 days
21 14 21 14
85% of customer enquiries and request relating to Health Compliance are resolved within determined timeframes Comment>> Seasonal impact of high priority complaints in program resulted in resources being reallocated to focus on those high priority complaints. This impacted on the resolution of low priority complaints.
85% 67% 85% 67%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Undertake Overgrown Property Survey Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 46 of 184
Programme >> Health Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 46 468
Operating Expense 413 416
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Develop and deliver monthly food safety newsletters Comment>> July, August and September 2015 Food it's Your Business newsletters were developed and delivered
3 3 3 3
85% of monthly allocated food, public health and environmental inspections completed each month Comment>> 271 inspections were due and 171 inspections were completed
85% 63% 85% 63%
100% of food, public health and environmental business license applications completed within legislative timeframes Comment>> 95% of applications were issued within legislative timeframes (60 received, 3 not met)
100% 95% 100% 95%
Respond to 85% of customer enquiries regarding food safety, public health and environmental protection within response timeframes Comment>> 89.6% of CRM's were responded to within timeframes
85% 89.6% 85% 89.6%
Resolve 90% of customer enquiries regarding food safety, public health and environmental protection within resolution timeframes Comment>> 92% of CRM's were responded to within timeframes
90% 92% 90% 92%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Environmental Health disaster plans reviewed and updated Comment>> Reviews are currently occurring and are on target
01/07/15 01/11/15 75%
Environmental Health Pandemic Plan reviewed and updated Comment>> No comment provided for this Milestone.
01/07/15 01/03/16 0%
Chair Two Shelter & Evacuation Centres Group Meetings Comment>> No comment provided for this Milestone.
01/07/15 06/05/16 0%
Chair Environmental Health Working Group (Disaster) Meetings Comment>> First meeting scheduled for end of the month
01/07/15 01/12/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 47 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Conduct Food Inspections at Major Event (V8's) Comment>> Successfully implemented and completed
01/07/15 12/07/15 12/07/15 100%
Conduct Food Inspections at major event (Town Show) Comment>> Successfully implemented and completed
01/07/15 07/07/15 07/07/15 100%
Develop Asbestos Enforcement Procedures for Approval Comment>> Still working through after hours response
01/07/15 01/09/15 90%
Programme >> Parking Compliance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 703 810
Operating Expense 520 626
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Less than 5% of parking infringements waived due to incorrect issuing of ticket Comment>> Target being met. Staff errors are being kept to a minimum
5% 1.6% 5% 1.6%
Average time taken to resolve parking related enquiries and appeals maintained at less than 10 days Comment>> Correspondence being responded within set timeframes
10 3.6 10 3.6
90% of abandoned vehicles reported to council are removed from the public place within 14 days Comment>> Some complaints taking longer than usual to finalise due to extensions given to owners
90% 84% 90% 84%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Undertake visits to Northern Beaches Camping Grounds at least twice weekly between May and October to provide guidance and advice to users and residents. Comment>> Inspections taking place as per approved rostering arrangements
01/05/15 30/06/16 90%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 48 of 184
Programme >> Vector Control
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 4 4
Operating Expense 239 212
Capital Revenue 0 0
Capital Works 0 2
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
85% mortality rate of larval mosquitoes due to broad acre mosquito treatments Comment>> No aerial mosquito treatments were conducted for the quarter. Ground treatments covered 282ha of mosquito breeding areas.
85% 98.94% 85% 98.94%
3 adult mosquito surveillance trapping activities per month throughout the year Comment>> No comment provided for this KPI.
9 13 9 13
Respond to 85% of customer enquiries/complaints regarding vector control within determined timeframes Comment>> 23 mosquito requests received for the quarter
85% 100% 85% 100%
Resolve 85% of customer enquiries/complaints regarding vector control within determined timeframes Comment>> 2 out of 23 mosquito requests were completed past target by 1 day.
85% 91.3% 85% 91.3%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Annual proactive dengue mosquito surveillance program completed Comment>> Planning completed for program commencement in October.
01/10/15 16/12/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 49 of 184
Service >> Events
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 500 403
Operating Expense 3,247 2,808
Capital Revenue 0 0
Capital Works 0 6
Contributed Assets 0 0
Programme >> Business Support-Performing Arts, Events & Protocol
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 1,736 1,331
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Raise purchase orders prior to event or purchase 100% of time Comment>> 226 purchase orders raised
90% 79% 90% 79%
Provide post show information to finance within 2 business days of an event Comment>> Technical returned 5-10 days
90% 80% 90% 80%
This programme has no reportable Milestones.
Programme >> Civic Reception Events
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 34 47
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Conduct 12 citizenship ceremonies for the financial year Comment>> Achieved KPI -3 Citizenship ceremonies conducted
3 3 3 3
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 50 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Deliver 15 civic receptions throughout the year Comment>> 4 civic receptions held
3.75 4 3.75 4
This programme has no reportable Milestones.
Programme >> Performing Arts Hirers
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 385 310
Operating Expense 223 388
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Hire agreements to be issued within 72 hrs of request 90% of time Comment>> Achieved
90% 90% 90% 90%
Provide settlement information to the hirer within 10 business days 90% time Comment>> Settlements delayed due to current workload of technical team
90% 72% 90% 72%
This programme has no reportable Milestones.
Programme >> Performing Arts Public Programs
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 113 91
Operating Expense 122 172
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Conduct 6 morning melodies programs per year across Riverway Arts Centre and Civic Theatre Comment>> MM Civic Sept 2015
1.5 1 1.5 1
Conduct at least 4 Riverway sessions at Riverway Arts Centre Comment>> 3 sessions at RAC,
1 3 1 3
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 51 of 184
Programme >> Special Events
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 2 2
Operating Expense 679 623
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Conduct 21 significant special events in accordance with council's Events Strategy Comment>> 6 events during quarter
5.25 6 5.25 6
Plan for the conduct of 1 significant T150 event each month for the calendar year of 2016 to celebrate Townsville's 150th anniversary Comment>> Planning in progress to achieve goal
1.5 1 1.5 1
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Conduct 7 commemorative services and events for the 70th anniversary of the Victory of the Pacific Comment>> No comment provided for this Milestone.
01/06/15 30/08/15 0%
Programme >> V8 Supercar In Kind
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 453 247
Capital Revenue 0 0
Capital Works 0 6
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Maintenance and repair of permanent and temporary infrastructure in place according to pre-race schedule and installation programme. Comment>> No comment provided for this Milestone.
25/05/15 02/07/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 52 of 184
Service >> Facilities
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 33 73
Operating Expense 706 698
Capital Revenue 540 0
Capital Works 638 230
Contributed Assets 0 0
Programme >> Community Leased Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 28 53
Operating Expense 614 612
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
75% of commercial permits assessed and responded to within 30 business days Comment>> No comment provided for this KPI.
75% 75% 0% 75%
100% of external maintenance requests raised by community child care lessees are actioned within one business day and lessees are responded to within two business days Comment>> All maintenance requests have and will continue to be raised within 24hrs of issue being received
100% 100% 0% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
The Community Lease procedures and toolkit utilised by Community Development staff is reviewed and implemented for use by 30 June 2016 Comment>> Community Development staff have been and will continue to work closely with all parties involved to review and refine its procedures for implementation
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 53 of 184
Programme >> Jezzine Barracks
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 4
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> Old Magistrates Court
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 41 41
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Conduct quarterly tenancy management meetings with the tenants of the Old Magistrates Court building Comment>> Achieved
1 1 1 1
Conduct monthly safety inspection of the Old Magistrates Court building Comment>> Staff changes in PD to include inspections
3 0 3 0
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 54 of 184
Programme >> Reid Park Pit Complex
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 5 20
Operating Expense 6 1
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Ceremony payments to be received 21 days prior to event Comment>> Agreements sent and payments received
90% 87% 90% 87%
This programme has no reportable Milestones.
Programme >> School of Arts
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 44 44
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Conduct quarterly tenancy management meetings with the tenants of the School of Arts Comment>> To be scheduled with new management
1 0 1 0
Conduct monthly safety inspection of the School of Arts building Comment>> Change in staff PD's to cover inspections
3 0 3 0
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 55 of 184
Programme >> Townsville Entertainment & Convention Centre
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 540 0
Capital Works 638 226
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Deliver funded renewal works in accordance with program Comment>> On target
25% 25% 25% 25%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Appoint Contractors for Program detail design Comment>> Revised target date of 30 November due to delays in sign off. On target to achieve this revised target date.
01/07/15 02/08/15 75%
Perform design and specifications works Comment>> On target
11/08/15 02/11/16 25%
Stage 1 Delivery Process Involvement Comment>> Nov 15 Commencement date of program
01/11/15 02/06/17 0%
Finalisation Phase Involvement Comment>> Dec15 Commencement date of program
18/12/15 30/06/18 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 56 of 184
Service >> Galleries
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 293 48
Operating Expense 1,138 1,275
Capital Revenue 0 0
Capital Works 6 12
Contributed Assets 0 0
Programme >> Business Support-Galleries
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 7 15
Operating Expense 550 553
Capital Revenue 0 0
Capital Works 0 12
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Maintain a holistic Friends of the Galleries membership program with 700 members Comment>> Friends of the Galleries memberships are tracking well and will achieve the desired annual target. The slight decrease is attributed to renewals and expired memberships and the Gallery team is actively undertaking reminders and courtesy actions to ensure renewals are achieved.
700 650 700 650
Maintain a holistic Friends of the Galleries volunteer program with 30 Volunteers Comment>> The number of Volunteers during the reporting period has exceeded expectations. This is largely due to the overwhelming support received for Strand Ephemera 2015.
30 73 30 73
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 57 of 184
Programme >> Gallery Collections Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 39 29
Capital Revenue 0 0
Capital Works 6 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Development and implementation of a digital database for the City of Townsville Art Collection Comment>> Work continues in the population of visual assets into the digital database and attention is now focussed on integration with Council's internet and web based platforms
01/07/15 31/12/15 90%
Development and implementation of a remedial Conservation Management Plan for the galleries art collections Comment>> Remedial conservation plan is ongoing and had been halted due to the whole-of-collection valuation in the final quarter of 14/15.
01/07/15 31/12/15 80%
Programme >> Gallery Creative Classrooms
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 17
Operating Expense 96 101
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Deliver ‘Art-In-A-Suitcase’ programs to 32 primary schools in the Townsville region Comment>> A total of 13 Art-In-A-Suitcase programs were delivered, exceeding set targets for the reporting period
8 13 8 13
Deliver 50 ‘Artist-In-Schools’ programs to secondary schools in the Townsville region Comment>> A total of 17 Artist-In-Schools programs were delivered, exceeding set targets for the reporting period
12.5 17 12.5 17
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 58 of 184
Programme >> Gallery Creative Communities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 5 5
Operating Expense 58 34
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Stage the Townsville Artist Market 4 times throughout the year Comment>> 1 Townsville Artist Market was conducted in the reporting period
1 1 1 1
Develop 100 arts and cultural activities with individuals, groups, organisations and sub-cultures Comment>> A total of 183 arts and cultural activities were delivered, exceeding set targets for the reporting period.
25 183 25 183
This programme has no reportable Milestones.
Programme >> Gallery Creative Spaces
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 99 186
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Develop and deliver 4 participative art programs for children and families to be held in Townsville shopping centres and other public centres Comment>> A total of 8 Shop n Play programs were delivered, exceeding set targets for the reporting period.
1 8 1 8
Develop and deliver 8 instances of SHIFT: elevator art project Comment>> A total of 2 Shift: Elevator Art project changeovers occurred in the reporting period.
2 2 2 2
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 59 of 184
Programme >> Gallery Exhibitions
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 282 10
Operating Expense 240 320
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Develop and deliver visual arts exhibitions and associated public programs and activities that achieve participation figures for Gallery Services of 75,000 visitors Comment>> A total combined visitation of 179,737 participants have engaged with a Gallery Services exhibition, workshop, program, lecture or function. The total figure greatly exceeds targets for the reporting period and is due to considered exhibition programming and implementation.
18,750 179,737 18,750 179,737
Develop and deliver 6 in-house curated exhibitions in Perc Tucker and Pinnacles galleries during the year Comment>> A total of 6 in-house curated exhibitions were delivered during the reporting period.
1.5 6 1.5 6
This programme has no reportable Milestones.
Programme >> Gallery Public Art
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 57 53
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of Public Art artworks catalogued into the developed Art In Public Spaces Database system Comment>> The entire Public Art Collection has been catalogued and the data migration into the developed database has commenced in conjunction with Knowledge Management.
25% 80% 25% 80%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 60 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Integrate the Art in Public Spaces policy and framework into council’s planning and development scheme and processes Comment>> Work continues to implement an Art In Public Spaces Policy into the planning scheme.
01/07/15 31/12/15 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 61 of 184
Service >> Libraries
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 209 23
Operating Expense 2,529 2,842
Capital Revenue 0 0
Capital Works 45 67
Contributed Assets 0 0
Programme >> Business Support-Library Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 10
Operating Expense 775 721
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Increase attendance at library programs and events by 5% Comment>> Target is under in the first quarter but will be reached in the second third and fourth quarters due to increased programming.
9,875 6,521 9,875 6,521
Increase total visitation to library branches by 5% Comment>> Figures averaged as door counter not working
209,583.5 197,830 209,583.5 197,830
Customer satisfaction with all library services and programs is 95% Comment>> No comment provided for this KPI.
95% 100% 95% 100%
This programme has no reportable Milestones.
Programme >> Information & Digital Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 3
Operating Expense 164 73
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 62 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Investigate sharing library resources, services and programs in a mobile environment Comment>> Loanable e-book devices project scoped, devices purchased, licences investigated
01/07/15 30/06/16 0%
Deliver a Digital Futures plan for library services Comment>> Stage 1 - Community consultation - completed
01/07/15 30/06/16 0%
Configure and deploy networked digital signage solution across three library branches Comment>> Concerto Signage Server built and now in server testing phase.
01/07/15 30/06/16 25%
Replacement of Library Management System Comment>> Initial project planning underway
01/07/15 30/06/16 0%
Develop the Connections Programs, which involves packaged, targeted information publications and programmes Comment>> LGBTI Connections program launched
01/07/15 30/06/16 0%
Programme >> Library Collection Development
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 207 0
Operating Expense 456 116
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Increase the usage of the Library’s online collections by 5% Comment>> No comment provided for this KPI.
10,050 14,028 10,050 14,028
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 63 of 184
Programme >> Library Services & Operations
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 2 10
Operating Expense 1,134 1,931
Capital Revenue 0 0
Capital Works 45 67
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop visitation and usage analysis plan for library services Comment>> No comment provided for this Milestone.
01/07/15 30/11/15 25%
Develop Library Membership Strategy Comment>> No comment provided for this Milestone.
01/02/16 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 64 of 184
Service >> Sport & Recreation
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 201 128
Operating Expense 2,608 2,554
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Business Support-Sport Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 300 351
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of external maintenance requests raised to Sports Facilities are actioned within two business days and responded to the customer within the same time period. Comment>> No comment provided for this KPI.
100% 100% 100% 100%
This programme has no reportable Milestones.
Programme >> Kalynda Chase Tennis Court
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 11 11
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
24,000 visitors to the Kalynda Chase Tennis Court throughout the year Comment>> No comment provided for this KPI.
6,000 6,400 6,000 6,400
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 65 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete Facilities Management Agreement documentation for the Kalynda Chase Tennis Court Comment>> No comment provided for this Milestone.
01/07/15 31/12/15 0%
Programme >> Riverway Grounds Operations
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 148 137
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% customer satisfaction with council's management of the Riverway Grounds Comment>> No comment provided for this KPI.
90% 100% 90% 100%
Host 3 significant events at the Riverway Grounds during the year Comment>> No comment provided for this KPI.
.75 3 .75 3
This programme has no reportable Milestones.
Programme >> RSL Stadium Operations
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 53 39
Operating Expense 716 727
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Facilitate the use of the Townsville RSL Stadium for 20 significant events during the year Comment>> No comment provided for this KPI.
5 9 5 9
150,000 visitors to the Townsville RSL Stadium during the year Comment>> No comment provided for this KPI.
37,500 46,000 37,500 46,000
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 66 of 184
Programme >> Swimming Pools
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 92 58
Operating Expense 808 743
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
4% increase in usage across all 5 aquatic facilities managed by Townsville City Council based on the final 2014/15 figure. Comment>> No comment provided for this KPI.
1% 1% 1% 1%
Less than 10 out of range laboratory tests according to Queensland Health guidelines annually across the five aquatic facilities Comment>> No comment provided for this KPI.
2.5 2 2.5 2
This programme has no reportable Milestones.
Programme >> Tony Ireland Stadium
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 56 31
Operating Expense 625 585
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
160,000 visitors to the Tony Ireland Stadium during the year Comment>> No comment provided for this KPI.
40,000 55,000 40,000 55,000
Facilitate the use of the Tony Ireland Stadium for 8 significant events during the year Comment>> No comment provided for this KPI.
2 3 2 3
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 67 of 184
Core Service >> Enabling Services
Service >> Asset Management-Enabling
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 4 4
Operating Expense 46 100
Capital Revenue 0 0
Capital Works 0 5
Contributed Assets 0 0
Programme >> Asset Management-Corporate
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (24) (3)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Implement 25% of the ISO 55000 readiness plan by June 2016 Comment>> Progressing well
6.25% 25% 6.25% 8.33%
Deliver and implement 50% of the whole of Council Lifecycle Asset Management Plan (LCCAMP) to the asset portfolios level (sub-models) Comment>> Progressing as planned
12.5% 25% 12.5% 25%
Develop the Long Term TCC Asset Service Strategy Comment>> Progressing as planned
25% 25% 25% 25%
Develop and Implement the General Portable and Attractive Items (PAI) Strategy Comment>> Completed and approved by EMT
25% 25% 25% 25%
Complete 50% of the initial Critical Assets Identification Comment>> Communication with Asset custodians is in progress
12.5% 25% 12.5% 25%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Prioritise & Optimise Whole of Council 10 Year CapEx Plan for council/EMT acceptance and delivering CapEx Improvement Plan Comment>> Progressing
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 68 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Assess and deliver TCC Asset Management Performance Report 2014/15 Comment>> Progressing well
01/07/15 31/12/15 0%
Review, update and publish Summary Asset Management Plan for Community Comment>> Planning stage
01/07/15 31/12/15 0%
Review and update Long Term Strategic Asset Management Strategy Plan for council reviewed and approved by EMT Comment>> Progressing well
01/07/15 30/06/16 0%
Programme >> TWW Asset Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 4 4
Operating Expense 69 103
Capital Revenue 0 0
Capital Works 0 5
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete renewal capital works plan, asset lists and maps for Water, Wastewater and Waste assets Comment>> The list of pipe network assets was completed and we are currently working with fixed plant assets for renewal requirements.
01/07/15 30/06/16 40%
Submit 100% list of sewer gravity mains for relining contract 2016/2017 Comment>> The list of gravity mains for renewals for Kirwan has been completed. Currently, gravity mains are being condition assessed in Cranbrook.
01/07/15 30/06/16 50%
Complete 90% capitalisation of all the completed projects for Water, Wastewater and Waste assets Comment>> Capitalisation has just commenced for this financial year.
01/07/15 30/06/16 10%
Develop 25% Long Term TWW Asset Service Strategy for Water, Wastewater and Waste assets Comment>> A new temporary resource needs to be appointed to commence working on the service strategy under the guidance of Corporate Asset Management Systems.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 69 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement 25% of ISO55000 readiness plan for Water, Wastewater and Waste assets Comment>> Risk Assessment and Condition Assessment Plans are under development as part of ISO55000 implementation.
01/07/15 30/06/16 25%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 70 of 184
Service >> Buildings & Facilities Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 20 147
Operating Expense 3,699 3,389
Capital Revenue 13 10
Capital Works 1,997 3,275
Contributed Assets 0 0
Programme >> Business Support - Property Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 1 0
Operating Expense (3,209) 759
Capital Revenue 0 0
Capital Works 0 54
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Completion of the Service Delivery Review including endorsement by EMT Comment>> Completion scheduled for April 2016
01/07/15 30/01/16 75%
Implement, review and monitor Service Delivery Review Comment>> Completion scheduled for April 2016
01/10/15 30/06/16 75%
Develop within FEAMS a system to provide Work Order status identifying services including priority and financial data Comment>> Discussions commenced on workflow
01/07/15 31/12/15 5%
Development of project brief and procurement of Lease Module for FEAMS Comment>> Program will be evaluated on completion of Service Delivery Review
01/07/15 31/12/15 5%
Complete upload of all Council leases into the FEAMS lease Module Comment>> Program will be evaluated on completion of Service Delivery Review
01/01/16 30/06/16 5%
Implementation of lease audit recommendations for Property Management. Comment>> Program will be evaluated on completion of Service Delivery Review
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 71 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Completion of Core Asset Management Plans across Property Management Programs Comment>> Discussions commenced on workflow
01/07/15 30/06/16 5%
Completion of tender documentation for all service contracts Comment>> Contracts - On target
01/07/15 30/06/16 60%
Programme >> Cemeteries Buildings
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 18 7
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions commenced regarding workflow
100% 100% 100% 100%
100% completion of approved 2015/2016 capital works program for Cemeteries Comment>> On target
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Contract Tender out in the Market
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop 10 year rolling compliance manual for cemetery buildings Comment>> Discussions commenced regarding workflow
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 72 of 184
Programme >> Emergent Buildings & Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Completion of review of Property Management Emergency Response Plan Comment>> No comment provided for this Milestone.
01/09/15 30/12/15 15%
Review of Emergency Response Plan and training provided to Property Staff Comment>> No comment provided for this Milestone.
01/07/15 30/12/15 15%
Programme >> Galleries, Libraries & Theatres
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 823 982
Capital Revenue 0 0
Capital Works 145 181
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions commenced regarding workflow
100% 100% 100% 100%
90% completion of approved 2015/2016 capital works program for Galleries, Libraries and Theatres Comment>> No comment provided for this KPI.
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions commenced regarding workflow
100% 5% 100% 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 73 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Design & Investigation of refurbishment works for Civic Theatre Comment>> On target
01/07/15 30/06/16 50%
Review compliance for the Fire system upgrade at Civic Theatre Comment>> On target
01/07/15 30/06/16 75%
Develop 10 year rolling compliance manual for galleries, libraries and theatres Comment>> Discussions commenced regarding workflow
01/07/15 30/06/16 5%
Programme >> Graffiti Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 40 36
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% compliance with Graffiti Management Plan as it relates to Property Management Comment>> Graffiti Management Plan is in draft pending Stakeholder involvement. Development is progressing with anticipated full draft by EOFY
100% 50% 100% 50%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop Graffiti Management Plan and gain EMT endorsement Comment>> No comment provided for this Milestone.
01/07/15 30/12/15 50%
Implementation of the Graffiti Management Plan Comment>> No comment provided for this Milestone.
01/01/16 30/06/16 0%
Undertake quarterly audit reviews of compliance with Graffiti Management Plan Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 74 of 184
Programme >> Hire-General Community
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 371 281
Capital Revenue 0 0
Capital Works 17 5
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions commenced regarding workflow
100% 100% 100% 100%
90% completed of approved 2015/2016 capital works program for General Community buildings Comment>> On target
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions commenced regarding workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop 10 year rolling compliance manual general community hire facilities Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Programme >> Precincts & Areas
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 590 (3,001)
Capital Revenue 0 0
Capital Works 0 63
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions commenced regarding workflow
100% 100% 100% 100%
90% completion of approved 2015/2016 capital works program for Precincts and Areas Comment>> On target
90% 90% 90% 90%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 75 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions commenced regarding workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Coordination of receipt of bi-annual reports and annual communication to Council for the Realist Evaluation Program Comment>> On target
01/07/15 30/06/16 50%
Implementation of agreed recommendations from the Realist Evaluation Program Comment>> On target
01/07/15 30/06/16 50%
Develop 10 year rolling compliance manual for precincts and areas Comment>> Discussions commenced regarding workflow
01/07/15 30/06/16 5%
Programme >> Property & Facility Emergency
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 6
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop Business Continuity Strategies for operational facilities and depots as identified in council’s Business Continuity Management Framework Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Complete Functionality Business Continuity Plan (BCP) for defined facilities Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Participate in the Business Resilience Coordination Group and identify / action the key responsibilities for Property Management Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 76 of 184
Programme >> Public Amenities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 379 377
Capital Revenue 0 0
Capital Works 0 5
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of public amenities cleaned to council’s approved standards throughout the year Comment>> Achieved 95% for Quarter - On track for a 100% target
100% 95% 100% 95%
90% completion of approved 2015/2016 capital works program for Public Amenities Comment>> On target
90% 90% 90% 90%
85% Public amenities inspected per quarter to ensure fit for purpose Comment>> On target
85% 98% 85% 98%
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions held regarding Workflow
100% 100% 100% 100%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions held regarding Workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop 10 year rolling compliance manual for public amenities Comment>> Discussions held regarding Workflow
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 77 of 184
Programme >> Residency-Operational Buildings & Depots
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 126
Operating Expense 2,589 2,080
Capital Revenue 0 0
Capital Works 1,701 2,745
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions held regarding workflow
100% 100% 100% 100%
90% completion of approved 2015/2016 capital works program Residency Operational Buildings and Depots Comment>> On target
90% 90% 90% 90%
85% satisfaction with Property Management through Satisfaction Survey Comment>> Feedback received at 79%
85% 79% 85% 79%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions held regarding workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Building Management and Energy Report for Property Management to Carbon Management Leadership Group Comment>> On target
01/07/15 30/06/16 75%
Achieve contemporary electricity account data for Property Management Assets Comment>> On target
01/07/15 30/06/16 50%
Develop 10 year rolling compliance manual for operational buildings and depots Comment>> On target
01/07/15 30/06/16 30%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 78 of 184
Programme >> Restoration Buildings & Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> SES Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 44 24
Capital Revenue 13 0
Capital Works 24 5
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions held regarding workflow
100% 100% 100% 100%
90% completion of approved 2015/2016 capital works program for SES Facilities Comment>> On Target
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions held regarding workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop 10 year rolling compliance manual for SES facilities Comment>> Discussions held regarding workflow
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 79 of 184
Programme >> Sport & Recreational Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 15 22
Operating Expense 1,360 1,236
Capital Revenue 0 10
Capital Works 86 199
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions held regarding Workflow
100% 100% 100% 100%
90% completion of approved 2015/2016 capital works program for Sport and Recreational Facilities Comment>> On target
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions held regarding Workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Completion of Conservation Management Plans for Tobruk Pool Comment>> On target
01/07/15 30/12/15 10%
Develop 10 year rolling compliance manual for sport and recreational facilities Comment>> Discussions held regarding Workflow
01/07/15 30/06/16 5%
Programme >> Tenancy-Childcare Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 161 104
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions held regarding Workflow
100% 100% 100% 100%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 80 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% completion of approved 2015/2016 capital works program for Childcare Facilities Comment>> No comment provided for this KPI.
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions held regarding Workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop 10 year rolling compliance manual for Childcare Services Comment>> Discussions held regarding Workflow
01/07/15 30/06/16 5%
Programme >> Tenancy-Commercial Enterprises
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 238 187
Capital Revenue 0 0
Capital Works 0 14
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions held regarding Workflow
100% 100% 100% 100%
90% completion of approved 2015/2016 capital works program for Commercial Enterprises Comment>> On target
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> Discussions held regarding Workflow
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop 10 year rolling compliance manual for commercial enterprise tenancies Comment>> Discussions held regarding Workflow
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 81 of 184
Programme >> Tenancy-Community Group
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 255 221
Capital Revenue 0 0
Capital Works 25 4
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Compliance to ensure legislative and Industry requirements are met. Comment>> Discussions held regarding Workflow
100% 100% 100% 100%
90% completion of approved 2015/2016 capital works program for Tenancy Community Group buildings Comment>> Discussions held regarding Workflow
90% 90% 90% 90%
100% Completion of fire service audits on all Property Management serviced buildings Comment>> On target
100% 5% 100% 5%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Completion of Conservation Management Plans for Old Magistrates Court Comment>> On target
01/07/15 30/12/15 10%
Develop 10 year rolling compliance manual for community group tenancies Comment>> Discussions held regarding Workflow
01/07/15 30/06/16 5%
Programme >> Vacant Land & Miscellaneous
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 4 0
Operating Expense 41 88
Capital Revenue 0 0
Capital Works 0 1
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 82 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify and review Property Management vacant land portfolio Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 83 of 184
Service >> Business Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 13 1
Operating Expense 627 588
Capital Revenue 0 0
Capital Works 0 3
Contributed Assets 0 0
Programme >> Business Support-Enabling
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 314 303
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Zero high risk management report issues raised by external audit of financial statements Comment>> Audit underway value to be included in next Qtr report
0 0 0 0
85% internal customer satisfaction (Good + Excellent) with Finance Comment>> Based on survey Feb 2015
85% 94% 85% 94%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete Departmental Functional Review for Finance Comment>> On track
01/07/14 31/12/15 75%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 84 of 184
Programme >> TWW Technical & Engineering Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 13 1
Operating Expense 314 285
Capital Revenue 0 0
Capital Works 0 3
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop project briefs for 100% projects managed by Program and Technical Support department (excluding developer delivered projects), in accordance with council's Project Management Framework Comment>> One project brief was completed and nine project briefs are in draft or have been submitted for approval.
01/07/15 30/06/16 4%
Conduct a safety audit during the year for each Technical and Engineering project in the implementation or construction phase Comment>> Two Safety audits were conducted. Safety audits are planned for eight projects in the construction phase.
01/07/15 30/06/16 20%
Meet all milestones for Water, Wastewater and Waste category 2 projects, in accordance with approved project briefs Comment>> Eighty milestones to be achieved in the current financial year for all Project Briefs approved to date.
01/07/15 30/06/16 34%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 85 of 184
Service >> Communication and Customer Relations
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 150 0
Operating Expense 310 191
Capital Revenue 0 0
Capital Works 0 4
Contributed Assets 0 0
Programme >> Customer Service
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 187 248
Capital Revenue 0 0
Capital Works 0 2
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Calls directed to the Customer Service Centre answered within 20 seconds Comment>> No comment provided for this KPI.
80% 74% 80% 79%
Customer satisfaction with initial contact with council's Customer Service Centre Comment>> No comment provided for this KPI.
92% 93.75% 92% 94.26%
Whole of council customer satisfaction in response to a recent request for service Comment>> No comment provided for this KPI.
80% 93.75% 80% 90.97%
Response to e-requests and service request raised, within two business days Comment>> No comment provided for this KPI.
80% 90.22% 80% 80.59%
Outbound calls to customers who have defaulted or broken a rates payment arrangement made within agreed timeframe Comment>> No comment provided for this KPI.
90% 97.27% 90% 85.45%
Smart Service Teams Presentations- Divisional Presentations Comment>> These occur monthly- each division reports twice a year.
1 1 0 2
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Conduct internal consultation for the implementation call recording Comment>> No comment provided for this Milestone.
01/01/15 30/12/15 75%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 86 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement automated phone survey to monitor customer satisfaction with initial contact with Customer Service Centre in 'real time' Comment>> No comment provided for this Milestone.
01/07/14 24/12/15 75%
Review and implement Customer Service Strategies in changing Customer Service contact medium Comment>> No comment provided for this Milestone.
01/06/15 01/12/15 40%
Smart Service Implementation of Review actions Comment>> No comment provided for this Milestone.
01/07/15 30/06/17 5%
Complete Library Customer Service Centre integration at Aitkenvale Library Comment>> No comment provided for this Milestone.
01/03/15 31/12/15 85%
Complete Customer Service Centre Library Integration at Thuringowa Drive Comment>> No comment provided for this Milestone.
01/04/15 31/03/16 30%
Programme >> Marketing & Communication
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (9) (129)
Capital Revenue 0 0
Capital Works 0 3
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Increase visits to council’s website each month compared to the same month in the previous year. Comment>> Website traffic visits up by 26.92% in Sept 2015 - 244,472 vs 188,612 (Sept 14)
1% 26.92% 1% 13.97%
Increase Facebook reach each month compared with the same month the previous year. Comment>> FB average total reach up by 688 in Sep 2015. Average total reach 3,496 Sep 2015 vs 2,808 in 2014.
1% 30% 1% 147.67%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Redevelopment of council's Web platform and structure Comment>> The platform has been developed and now we are working on content and building the actual site.
01/07/14 31/12/15 65%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 87 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Deliver internal and external supplier education in relation to the new TCC Brand Style Guide Comment>> All external and 99% internal stakeholders have been briefed about the new TCC Brand Style Guide and how it is relevant to them.
01/07/15 31/12/15 95%
Estimate and manage marketing and communication budgets in accordance with agreed and approved activity forecasts for all marketing themes Comment>> Dialogue commenced with some themes. Meetings across all theme EMs will ramp up from November 2015.
01/11/15 01/03/16 10%
Conduct a review of the marketing communication theme structure and present recommendations to EMT. Comment>> It is expected this review will be part of the overall Service Delivery Review that is currently underway within MarComms.
01/07/15 01/11/15 10%
All current Marketing Communications plans signed off by relevant Executive Manager by 31 January 2016 Comment>> Senior Marcomm officers will continue to meet with all council EMs to determine 16/17 theme activities and services and allocate appropriate budget.
01/10/15 31/01/16 5%
Programme >> Together Townsville
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 150 0
Operating Expense 132 72
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Establish and maintain 48 Together Townsville initiatives throughout the year Comment>> On target 15 initiatives
12 15 12 15
Achieve 90% internal customer satisfaction with the Together Townsville program Comment>> Will be reported again at the end of the financial year.
90% 85% 90% 85%
Achieve 90% external customer satisfaction with the Together Townsville program Comment>> Will be reported again at the end of the financial year.
90% 85% 90% 85%
Completion of written agreements for 100% of the incoming Together Townsville sponsorships Comment>> On target
100% 100% 100% 100%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 88 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Distribute proceeds of the Mayor’s Christmas Tree Appeal to recipient charities Comment>> On schedule booked for 10/12/2015
01/08/15 15/12/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 89 of 184
Service >> Corporate Research
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 64 37
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Corporate Research
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 64 37
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
95% of internal customers are satisfied with Corporate Research services Comment>> In the first Quarter of 2015/16 we achieved 100% customer satisfaction, which exceeded our target of 95%.
95% 100% 95% 100%
Increase use of key corporate online information resources by council staff by 10% Comment>> Usage by council staff of our key online information resources was 5682 (total sessions, searches and downloads), which exceeded our target of 4869 by 17%
4,869 5,682 4,869 5,682
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 90 of 184
Service >> Financial Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 76,199 76,045
Operating Expense 3,453 3,461
Capital Revenue 0 0
Capital Works 5 0
Contributed Assets 0 0
Programme >> Accounts Payable
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 7 (7)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
85% of supplier invoices are paid within payment terms. Comment>> Three month average is at 85% with September result at 84.4%.
85% 85% 85% 85%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement One Touch Form (electronic) utilising workflow options to progress approvals. Comment>> Forms have been identified to move however have been unable to progress at this date and dependent on KM.
01/07/15 31/03/16 10%
Develop and implement a measuring process that identifies the number and percentage of suppliers invoices processed the first time. Comment>> No comment provided for this Milestone.
01/07/15 31/12/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 91 of 184
Programme >> Accounts Receivable
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 3 0
Operating Expense (9) 2
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of invoices issued to customers paid within council’s credit terms Comment>> Months of June - August 15. 76% paid within TCC trading terms. This figure based on customers paying without contact from AR
90% 76% 90% 76%
80% of key internal stakeholders across council present at monthly credit meetings Comment>> 82% of stakeholders attending credit management meetings for this quarter.
80% 80% 80% 80%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Introduce out-bound call and/or SMS reminder process to assist recovery of commercial arrears Comment>> Preliminary discussions with Customer Service have commenced. Plans to introduce this service have been put on hold due to capacity resitrictions, finalisation of the SDR and relocation of business units to city offices.
01/07/14 31/12/15 10%
Programme >> Billing
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 68,118 66,748
Operating Expense 328 244
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of general correspondence actioned within 10 business days Comment>> There were 1,215 items of general correspondence for the six month period from April to September 2015 with 1,201 completed within 10 days. Completion rate of 98.85% within 10 business days.
90% 98.85% 90% 98.85%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 92 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Issue rates notices for 1st half of 2015/16 Comment>> The rates for half year period ending 31/12/2015 issued on 13/08/2015 with a due date of 14/09/2015. Approx 82,600 rate notices were issued.
01/07/15 14/08/15 01/08/15 100%
Issue rates notices for 2nd half of 2015/16 Comment>> No comment provided for this Milestone.
01/01/16 19/02/16 0%
Continue to expand electronic notice delivery services and promote electronic delivery through various medium to encourage greater take up. Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Continue to explore system capability to streamline and reduce major processing times Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Programme >> Budgets & Strategic Financial Planning
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 24 (13)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop a sustainable long term financial plan Comment>> This body of work is not due to commence until April 2016.
01/04/16 30/06/16 0%
Conduct Council Service benchmarking (including corporate service charge) utilising LGAQ benchmarking activities. Comment>> This work program has been delayed until LGAQ has released their current performance benchmarking standards.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 93 of 184
Programme >> Cash Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 8 3
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of bank deposits reconciled within 30 days Comment>> Bank deposits have been reconciled to the bank account within the required timeframe.
100% 100% 100% 100%
90% of bank reconciliations completed within 3 days Comment>> Bank reconciliations have been completed as scheduled.
90% 100% 90% 100%
This programme has no reportable Milestones.
Programme >> Collections
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 69
Operating Expense 7 (8)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Reminder notices issued for unpaid rates within 14 business days of due date Comment>> 7891 Reminder letters totalling $18,439,401.59 generated 22/09/2015 is consistent with previous periods.
100% 100% 100% 100%
Pensioner reminder notices to be issued within 21 days of the due date shown on the half yearly rate notice Comment>> 605 Pensioner reminder letters totalling $3,462,979.79 being a new initiative to remind pensioners of the May 2016 deadline to have their rates paid to retain the council concession.
25% 25% 25% 25%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 94 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Review Pensioner Remission Policy to incorporate recovery strategy for unpaid rates Comment>> This milestone was originally implemented to try and address the growing arrears against pensioner owned properties. Other initiatives have been implemented such as the Pensioner Reminder letters and formalising payment plans with pensioner until such time as we have council support to implement changes to the policy.
01/07/15 31/03/16 0%
Review Debt Recovery Policy and investigate the implementation of a Financial Hardship clause Comment>> The Debt Recovery policy is in it's draft stage with further work to be done on defining the hardship status. Additional consultation with Legal services is to be undertaken
01/07/15 31/10/15 0%
Programme >> Financial Reporting
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 8 (22)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Participate in 2 skill rotations with departments Comment>> Financial accounting has visited other departments in the last quarter in relation to the following projects: Aurion, commitments for financial statements, GST and FBT review, and EOY assets capitalisations and reconciliations.
2 6 2 6
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Certification of audited financial statements Comment>> On track to be signed by 31/10
01/07/15 30/10/15 0%
Generation of council's financial statements from FEAM Smart Publisher Comment>> No comment provided for this Milestone.
01/01/16 30/04/16 0%
Complete end of month soft close for council's financial statements for October Comment>> No comment provided for this Milestone.
01/10/15 30/10/15 0%
Complete end of month soft close for council's financial statements for March Comment>> No comment provided for this Milestone.
01/03/16 31/03/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 95 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete end of month soft close for council's financial statements for May Comment>> No comment provided for this Milestone.
01/05/16 31/05/16 0%
Programme >> Joint Ventures
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 508 508
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% monthly recognition of share of Joint Venture profit/loss Comment>> Monthly reports for the Townsville Entertainment & Convention Centre are not being received on a timely basis. Forecasted results have been taken up and will be adjusted when the actual reports are received. Council is following up the timeliness of the reports with the Operator.
100% 0% 100% 0%
100% of Joint Venture audited financial statements received in accordance with audit program milestones Comment>> Draft results for the 2014/15 financial year have been received. Council is waiting for the operator to finalise the 2015 financial year.
100% 0% 100% 0%
This programme has no reportable Milestones.
Programme >> Meter Reading
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 22 0
Operating Expense 27 34
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Less than 2% of water meter readings requiring re-read Comment>> Due to staff on leave the meter reading processes will not be finalised until the end of October and as such KPI data is not currently available.
2% 0% 2% 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 96 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement improved standpipe hire process to ensure timeliness and accuracy in commercial water billing and monitoring of standpipe fleet. Comment>> In conjunction with Townsville Water KM has been requested to start a project for standpipe to be booked/ hired and paid online which hopefully will be up and running with the complete closure of CSC at Thuringowa Drive
01/07/15 30/06/16 0%
Programme >> Purchasing & Contracts
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 40 65
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of contracts over $200,000 to be published on council’s website Comment>> Contracts awarded are listed on the public website.
100% 100% 100% 100%
95% of Requisition to purchase orders process completed within 1 working day Comment>> The measure has been consistently on or above target for the first quarter of the financial year.
95% 96% 95% 96%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop an agreed set of Corporate Contract Templates Comment>> EMT have approved direction and now in the process of resourcing the project.
01/07/15 30/06/17 10%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 97 of 184
Programme >> Revenue Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (63) (26)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Completion of recommendations for 2016/17 rates and charges Comment>> Workshops have been planned to commence the review of the Revenue Statement and Differential General Rating Categories for the 2016/17 budget year
01/03/16 30/06/16 10%
Continue to identify and implement process improvement strategies to reduce processing times whilst maintaining service standards. Comment>> Ongoing process improvement strategies are being implemented to gain time and process efficiencies.
01/07/15 30/06/16 50%
Programme >> Stores & Materials Management.
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 5
Operating Expense 19 (3)
Capital Revenue 0 0
Capital Works 5 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
95% of stock requisitions processed within 1 working day Comment>> Gradual improvement since April however still have issues with inventory replenishment which does impact on the ability to fill stock requisitions.
95% 85% 95% 85%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify remote inventory/store locations Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 98 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify and put into place alternate supply chain arrangements for those inventory items that lend themselves to being Vendor Managed. Comment>> Janitorial products will be the next commodity item that is moved to vendor managed inventory.
01/07/15 30/06/16 10%
Programme >> Systems Administration
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 7 15
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop Financial BI Dashboards of key metrics to assist management in discharging their financial performance accountabilities. Comment>> New financial statements BI dashboards have been created and are currently being tested and validated by financial accounting. Work is now underway on for other planned financial BI dashboards.
01/08/15 31/03/16 20%
Implement Enterprise Asset Management Commitments Ledger in the Service Ledger Comment>> At this time there has been investigative work only undertaken in this area.
01/07/15 31/12/15 5%
Develop Divisional Enterprise Asset Management financial capital and operating project reports Comment>> A capital and operating project report has been written and is currently being tested and validated by the business.
01/07/15 31/12/15 80%
Develop scope for regional collaboration with respect to financial systems Comment>> This body of work is not due to commence until 2016.
01/04/16 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 99 of 184
Programme >> Tax Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 21 4
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% tax lodgement compliance rate for indirect taxes (e.g. Payroll tax, GST, FBT, fuel tax) Comment>> Tax lodgements during the quarter have been made by the due date.
90% 100% 90% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Review of council's tax compliance for goods and services tax on revenue related transactions. Report to EMT by March 2016. Comment>> Scheduled to start in quarter 2.
01/10/15 31/03/16 0%
Programme >> Treasury Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 8,043 9,210
Operating Expense 2,222 2,322
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Zero breaches of surplus cash investment parameters throughout the year Comment>> There have been no breaches with the Investment Policy during the quarter.
0 0 0 0
No more than 1 day overnight overdraft funds used within a quarter Comment>> Council's bank accounts have not been overdrawn at the end of the business day this quarter.
1 0 1 0
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 100 of 184
Programme >> TWW – Business Management & Compliance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 13 13
Operating Expense 300 343
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Deliver 100% of financial, management, and regulatory reporting in accordance with relevant time frames throughout the year Comment>> 81% of Financial and Management Reports were completed including Scorecards, and the Statewide Water Information Management reports. Due to conflicting priorities the completion of The Law Update Report for July, August and September will be rolled into one and delivered in October.
100% 81% 100% 81%
Achieve result of 100% compliance at annual surveillance audit for ISO 9001 Quality Assurance System accreditation and ISO 14001 Environmental Management System accreditation Comment>> This key performance indicator will not be reported on until Quarter 4, when the Annual Surveillance Audit occurs.
100% 0% 100% 0%
Achieve 90% internal customer satisfaction for Business Management and Compliance services Comment>> 85% of internal customers rated Business Management and Compliance as 'good' or 'excellent'. This was mainly due to a 'satisfactory' response to communication and timeframes.
90% 85% 90% 85%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop a Report Card for reporting to customers about Townsville Water and Townsville Waste’s performance against their Customer Service Standards Comment>> The data for the Report Card has been collected and work is in progress to develop the Report Card template. The Report Card will be published in October 2015.
01/07/15 30/09/15 90%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 101 of 184
Service >> Fleet Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 5 4
Operating Expense 1,034 335
Capital Revenue 376 31
Capital Works 159 669
Contributed Assets 0 0
Programme >> Dry Plant Management Account
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 50 (250)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Cost recovery for dry plant is +/- $50k as at 30 June 2016 Comment>> Cost recovery is on track to be within $50K as at 30 June 2016
$(12.5) $25 $(12.5) $25
This programme has no reportable Milestones.
Programme >> Fleet Operations Overheads
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 3 0
Operating Expense 942 1,078
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Annualised resale value of disposed fleet is equal to or greater than listed net book (residual) value. Comment>> On average, resale value of disposed fleet is equal to or greater than net book value.
0 25 0 25
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 102 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% fleet planned projects completed within agreed timelines each quarter. Comment>> The capital renewal program is currently behind schedule due to delays in receiving replacement memo's from end users.
100% 9% 100% 9%
90% internal customer satisfaction with Fleet Services. Comment>> Quarter one reporting demonstrates customer satisfaction targets are being met.
90% 90% 90% 90%
This programme has no reportable Milestones.
Programme >> Heavy Fleet
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (229) (314)
Capital Revenue 133 26
Capital Works 6 345
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Fleet Workshops to respond to 100% of all breakdowns of Heavy Fleet within four business hours Comment>> No comment provided for this KPI.
100% 100% 100% 100%
Less than 5% of heavy plant jobs performed through the Fleet Workshop to be reworked Comment>> There was no rework for Q1
5% 0% 5% 0%
100% of preventative scheduled services for heavy fleet assets completed within one month of falling due. Comment>> Factors impacting this result have been identified (re scheduling, staff availability) and addressed
100% 87% 100% 87%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 103 of 184
Programme >> Light Fleet
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (223) (222)
Capital Revenue 236 0
Capital Works 153 319
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Less than 5% of light plant jobs performed through the Fleet Workshop to be reworked Comment>> No comment provided for this KPI.
5% 0% 5% 0%
100% of preventative scheduled services for light fleet assets completed within one month of falling due. Comment>> No comment provided for this KPI.
100% 97% 100% 97%
Fleet Workshops to respond to 100% of all breakdowns of Light Fleet within four business hours Comment>> No comment provided for this KPI.
100% 100% 100% 100%
This programme has no reportable Milestones.
Programme >> Minor Fleet
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 2 4
Operating Expense (71) (40)
Capital Revenue 6 5
Capital Works 0 5
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Less than 5% of minor plant jobs performed through the Fleet Workshop to be reworked Comment>> No comment provided for this KPI.
5% 0% 5% 0%
100% of preventative scheduled services for minor fleet assets completed within one month of falling due Comment>> No comment provided for this KPI.
100% 100% 100% 100%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 104 of 184
Programme >> Wet Plant Management Account
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 565 84
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Cost recovery for wet plant is +/- $200k as at 30 June 2016 Comment>> Cost recovery is on track to be within $200K as at 30 June 2016
$(50) $25 $(50) $25
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 105 of 184
Service >> Governance
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 4 12
Operating Expense 1,920 1,619
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Councillors
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 3 2
Operating Expense 490 452
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Annual reporting requirements for councillor expenditure and complaints are completed and provided for inclusion in the Annual Report Comment>> No comment provided for this Milestone.
01/07/15 31/10/15 09/09/15 100%
Deliver councillor induction program. Comment>> No comment provided for this Milestone.
01/03/16 30/04/16 25%
Develop and implement councillor transition action plan for upcoming Election 2016. Comment>> No comment provided for this Milestone.
01/12/15 30/04/16 25%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 106 of 184
Programme >> Governance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 1 7
Operating Expense 1,263 986
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of RTI applications are acknowledged within three business days Comment>> Minor defect experienced this quarter
100% 100% 100% 91.67%
Deliver 4 Corporate Governance training/user group sessions by June 2016 Comment>> One Usergroup was delivered this quarter
1 1 1 1
80% of all new insurance claims are acknowledged within 5 business days of receipt Comment>> No comment provided for this KPI.
80% 91% 80% 94.33%
80% of all requests from the Mayor's Office are responded to by the responsible department within 10 business days Comment>> This KPI is being monitored manually and is still not automated from ECM pending ECM upgrade.
80% 0% 80% 0%
No more than a 1% error rate achieved in Corporate Performance Reports presented to councillors. Comment>> No errors identified in the Quarter 4 report presented to council.
99% 100% 99% 100%
100% of complaints for internal review are acknowledged within five days. Comment>> 10 complaints were received by Governance in the first quarter for internal review.
100% 100% 100% 100%
100% of complaints for internal review are responded to within 30 business days. Comment>> 2 complaints from the previous financial year were finalised in the first quarter that exceeded the 30 business days. Of the 10 complaints received in the first quarter for internal review 100% of the 7 completed were achieved within the 30 days.
100% 100% 100% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Annual Report adopted by council 30 November 2015 Comment>> No comment provided for this Milestone.
01/07/15 30/11/15 30%
Quarterly Performance Report for Q1 2015/16 completed Comment>> The Q1 report is expected to be adopted in November 2015
01/10/15 30/11/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 107 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
2014/15 Community Report Card published to the community Comment>> No comment provided for this Milestone.
01/07/15 30/10/15 25%
Undertake legislative compliance assessment across council utilising LGAQ Legislative Compliance Register. Comment>> Progress underway to secure the legislative compliance program from LGAQ.
01/07/15 31/03/16 45%
Develop and implement three reports within statistics component of the Corporate Performance Management system. Comment>> Preliminary scoping completed
01/07/15 30/06/16 25%
Develop and implement Asset Management reporting component within the Corporate Performance Management system. Comment>> Preliminary meeting held with Corporate Assets
01/07/15 30/06/16 5%
Annual review of organisation wide risk assessments completed by September 2015 Comment>> Delayed until end of Quarter 2 to allow progress updates to be established in the risk component in the CPM.
01/07/15 30/09/15 15%
Complete Community Survey and make results available by September 2015. Comment>> Results endorsed by council on 22 September.
01/07/15 30/09/15 22/09/15 100%
Quarterly Performance Report for Q4 2014/15 completed Comment>> Completed
01/07/15 30/08/15 25/08/15 100%
Complete review of the Corporate Governance Framework by August 2015 Comment>> Target date revised to 30/12/2015.
01/07/15 30/08/15 0%
Develop Corporate Dashboard capability within the Corporate Performance Management System. Comment>> Discussion paper commenced and contribution made to the BI Strategy.
01/07/15 30/06/16 15%
Develop a Project Plan for the Operational Plan 2016/17 utilising the Corporate Performance Management system. Comment>> Initial scoping commenced.
01/10/15 30/06/16 0%
Develop and implement council's Business Continuity project plan. Comment>> Presentation provided to Audit Committee and timeframes established.
01/07/15 30/05/16 5%
Implement agreed recommendations from the complaints management internal audit Comment>> Initial planning underway. Discussions held with Corporate Communications and Customer Relations.
01/07/15 30/05/16 10%
Development of an Internal Control Framework including guidelines, policy and register Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 108 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Development of a Shared Services Framework Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Programme >> Internal Audit
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 94 100
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% Completion of Councils Annual Internal Audit Plan Comment>> Programme is on target for the first quarter
25% 25% 25% 25%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Present the Internal Audit Plan to Audit Committee Quarter 1 Comment>> Plan presented on 21/9/15
01/07/15 30/09/15 30/09/15 100%
Present the Internal Audit Plan to Audit Committee Quarter 2 Comment>> No comment provided for this Milestone.
01/10/15 31/12/15 0%
Present the Internal Audit Plan to Audit Committee Quarter 3 Comment>> No comment provided for this Milestone.
01/01/16 31/03/16 0%
Present the Internal Audit Plan to Audit Committee Quarter 4 Comment>> No comment provided for this Milestone.
01/04/16 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 109 of 184
Programme >> Legal
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 3
Operating Expense (32) (19)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
85% internal customer satisfaction with Legal Services Comment>> Survey yet to be conducted
85% 0% 85% 0%
This programme has no reportable Milestones.
Programme >> Media
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 105 100
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% successful pickup of media releases issued Comment>> No comment provided for this KPI.
90% 93% 90% 93%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 110 of 184
Service >> Information Communication Technology
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 13 45
Operating Expense 371 (944)
Capital Revenue 0 0
Capital Works 2,116 259
Contributed Assets 0 0
Programme >> KM Enterprise Resource Planning
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (156) (188)
Capital Revenue 0 0
Capital Works 722 223
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implementation of Human Resources Information System as per schedule Comment>> This project is progress as planned.
01/07/15 30/06/16 0%
Implement Property and Rating system Mobility as per schedule module Comment>> Scheduled to commence the last part of the FY as P&R upgrade has been approved for the month of October as a higher priority
01/07/15 30/06/16 0%
Implement CES CiAnywhere strategy as per schedule Comment>> Awaiting the Vendor road map to determine how the rollout will be done
01/01/16 30/06/16 0%
Implement CES system upgrade Comment>> This is scheduled for the month of November
01/09/15 31/12/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 111 of 184
Programme >> KM Infrastructure
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 1,394 36
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement desktop computer replacement project Comment>> No comment provided for this Milestone.
01/07/15 30/11/15 0%
Implement Cloud Strategy - Office 365 Comment>> No comment provided for this Milestone.
01/10/15 30/06/16 0%
Undertake Asset Renewal program in line with Asset Management Plan & Cloud strategy Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Provision of Cloud Firewall Services in line with the Cloud 19 Strategy Comment>> No comment provided for this Milestone.
01/01/16 28/02/16 0%
Develop a Manage Security as a Service Plan (MSAAS) Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Undertake annual ICT asset stocktake Comment>> No comment provided for this Milestone.
01/07/15 30/11/15 0%
Programme >> KM Service Operations
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (233) (294)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
99% availability of enterprise systems consistent with the Knowledge Management Department service framework Comment>> Target Reached
99% 99% 99% 99%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 112 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
95% of Name and Address Register exception report elements processed within 5 business days Comment>> Target Exceeded
90% 100% 90% 100%
100% of Priority Planning Correspondence turned around within 3 hours Comment>> Target Reached
100% 100% 100% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Development of Operational Recordkeeping Implementation Plan Recording Charter Comment>> Task Completed but awaiting business sign off
01/01/15 31/08/15 14/10/15 100%
Undertake the Enterprise Content Management System upgrade Comment>> This has been rescheduled to the 15/16 FY due to its interoperability with the current version of P&R. In its place, ECM virtualisation has been done and due to complete in mid Oct
01/09/15 30/06/16 0%
Improve the performance and cost of data retention and recovery Comment>> Tender processes due for completion end of October
01/07/15 30/06/16 0%
Programme >> KM Service Strategy and Design
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 107 9
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Development of Business Intelligence Strategy for council Comment>> First round of stakeholder engagement and discussion paper completed. Second round of stakeholder engagement planned for October
01/07/14 31/12/15 50%
Design of Cloud19 Strategy - Office365 Comment>> Office365 pilot within Knowledge Management is progressing and expected to be completed in October. Review to be undertaken before decision made on organisational deployment
01/07/15 31/12/15 25%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 113 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Development of Mobility Strategy Comment>> Initial scoping undertaken and project brief currently being developed
01/07/15 31/03/16 10%
Development of Aerial Photography, Imagery and LiDAR Strategy Comment>> First round of stakeholder engagement and discussion paper completed. Second round of stakeholder engagement planned for October. Spatial Services Architecture being developed in parallel
01/07/15 31/03/16 50%
Development of an Over-arching Digital Strategy Comment>> To commence in third quarter
01/07/15 30/06/16 0%
Development of CiAnywhere Strategy Comment>> Following discussions with strategic ERP vendor on their CiAnywhere product roadmap, this is now planned for 3rd and 4th quarter, with implementation in 2nd half of 2016
01/07/15 31/12/15 5%
Development of Switching Fabric Strategy Comment>> Incorporated into Network Security Strategy - Converged Network Unified Fabric - Initial planning with strategic vendor partners
01/07/15 30/03/16 5%
Development of Switching Array Strategy Comment>> Incorporated into Network Security Strategy - Converged Network Unified Fabric - Initial planning with strategic vendor partners
01/07/15 31/12/15 5%
Development of Firewall SaaS Strategy Comment>> Incorporated into Network Security Strategy - Cloud Foundations - Initial planning with strategic vendor partners
01/07/15 28/02/16 5%
Programme >> KM Service Transition
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 13 45
Operating Expense 419 (490)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement CES Fleet and Asset Booking module Comment>> Change Board has approved the change to have P&R and CES upgrade done first. Other all other modules have been rescheduled to later in the financial year.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 114 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement e-Property Modules of Property and Rating as per schedule Comment>> Change Board has approved the change to have P&R and CES upgrade done first. Other all other modules have been rescheduled to later in the financial year
01/09/15 30/06/16 0%
Undertake Social Profiling Initiative Comment>> This project is currently on hold due to other business priorities
01/07/15 31/12/15 0%
Programme >> Knowledge Management Office
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 234 20
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
95% asset reconciliation between Financial and Operational Asset Register Comment>> No comment provided for this KPI.
95% 0% 95% 0%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement Business Process Improvement Framework Comment>> Business Process Improvement Framework drafted for review
01/07/14 30/06/16 15%
Development of Knowledge Management Governance Framework Comment>> Outline of the Governance Framework drafted
01/07/14 30/06/16 10%
Implementation of the improved business processes Comment>> TO BE business processes dependent upon development of Business Improvement Framework
01/07/15 30/09/15 10%
Mapping of additional business processes under the Business Process Improvement Framework Comment>> Some additional business processes have been identified and the AS IS state documented.
01/09/15 31/03/16 10%
Design and approve a KM renewed AMP for all classes Comment>> No comment provided for this Milestone.
01/07/15 01/11/15 0%
Implementation of the approved renewed AMP for all classes Comment>> No comment provided for this Milestone.
01/12/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 115 of 184
Service >> Laboratory Services
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 856 760
Operating Expense 558 502
Capital Revenue 0 0
Capital Works 0 2
Contributed Assets 0 0
Programme >> TWW Laboratory Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 856 760
Operating Expense 558 502
Capital Revenue 0 0
Capital Works 0 2
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Achieve 90% compliance with defined timeframes for issuing analysis reports Comment>> In the first quarter the 90% was achieved in the first two months but the average over the three months was 87.4%.
90% 90% 90% 90%
Grow external revenue as a proportion of total revenue by 15% Comment>> Revenue has shrunk by 2.75% for the quarter. This is mainly due to a deficit of 6% for external customers. The decline in mining and the general economy is causing a major impact.
3.75% (2.75)% 3.75% (2.75)%
Develop 3 new National Association of Testing Authorities certified methods for water and wastewater analysis Comment>> A new method has been developed for Bromide and Iodide analysis. A new method is being investigated for a fast enterococcus analysis but reproducibility may be a problem. A new method for volatile organics in water is also in the initial stages of being developed.
.75 1.25 .75 1.25
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop new method for the analysis of Polycyclic Aromatic Hydrocarbons and other Semi-volatile Organic Compounds in water by Stir Bar Sorptive Extraction and Gas Chromatography with Mass Spectral analysis Comment>> Method development and is progressing as expected.
01/07/15 30/06/16 15%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 116 of 184
Service >> People
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 45
Operating Expense (67) (284)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Building Employee Capabilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 37
Operating Expense 109 (38)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of corporate compliance training is offered in compliance with requirements Comment>> The target of 100% corporate compliance training has been delivered
100% 100% 100% 100%
80% of targeted staff within first four levels of the organisation complete the Generic Management Leadership Development Programs Comment>> Management and Leadership development programs have been offered to the first four levels of the organisation.
80% 80% 80% 80%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop Internal Coaching Capability to support participants of management and leadership programmes Comment>> Currently on hold due to budget constraints.
01/07/14 30/06/16 0%
Training Evaluation Framework methodology developed and piloted Comment>> Training Evaluation Framework has been developed and is currently in a process of refinement.
01/07/14 30/06/16 70%
Recommendations from the Achievement Planning review implemented by end of second quarter Comment>> Implementation of recommendations is on-track.
01/07/14 31/12/15 70%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 117 of 184
Programme >> Corporate Safety
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (50) (24)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implementation of an Integrated Safety, Environment and Quality Management System Comment>> The procurement of an Integrated Safety, Environment and Quality system has progressed through the tender process which will be finalised by end of October 2015. Contractual arrangements will then commence and once finalised system implementation will commence. This activity is on target to be completed by the Target Date of 30/06/2016.
01/07/14 30/06/16 50%
Completion of all Workplace Health and Safety Strategy activities Comment>> With the exception of Contractor Management TCC2015 WHS Strategy activities are on target to be completed by end of Q2. Contractor Management is a significant activity which is reliant on a suitable system to facilitate the management of contractors. This activity will progress once the Integrated Safety, Environment and Quality system is procured and implemented.
01/07/15 31/12/15 75%
Develop and deliver Safety Leadership Program Comment>> The development and delivery of a Safety Leadership training program has advanced and considerable research into appropriate training modules for the different levels of employees within the organisation is underway. This activity is on track to meet the target date of 30/06/2016.
01/07/15 30/06/16 25%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 118 of 184
Programme >> Culture
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 3 (29)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of Managers to have a current LSI (360° feedback) Comment>> No comment provided for this KPI.
100% 100% 100% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Monitoring of Divisional Presentations to Culture Leaders Group Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Programme >> Diversity
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (3) (7)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Conduct Employee Expo Comment>> To be held 11/11/2015
01/07/15 31/12/15 10%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 119 of 184
Programme >> Health & Wellbeing
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 8
Operating Expense 12 2
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Conduct review of onsite physio program to determine if the program has met key objectives (including reduction in sprains and strains, management of ageing workforce and provision of an early proactive intervention) Comment>> In progress and on target
01/07/15 30/06/16 10%
Programme >> Information Systems
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (39) (77)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Implement a new Workplace Health and Safety information system in accordance with agreed schedule Comment>> The tender process along with due diligence activity has now been finalised and a report to council recommending the purchase of an appropriate system is now waiting approval.
25% 25% 25% 25%
Implement a new HR information system in accordance with agreed schedule Comment>> The Prima (Aurion) HRIS project is well underway and has achieved all milestones set by the project.
25% 25% 25% 25%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify a streamlined standard suite of Human Resources management key metrics reports. Comment>> This activity is currently underway as part of the Prima (Aurion) HRIS project.
01/07/15 31/12/15 20%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 120 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement a new Human Resources information system in accordance with agreed schedule Comment>> The Prima (Aurion) HRIS project is well underway and has achieved all milestones set by the project.
01/07/15 30/06/16 25%
Programme >> People Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 13 (3)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% position description evaluation outcomes notified within 24hrs of receipt Comment>> 25 PD's completed with 3 defects raised
100% 88% 100% 88%
100% non-permanent extensions fully actioned within 2 days from requisition Comment>> 53 records actioned during this period with 3 records taking 1 day longer to finalise
100% 94% 100% 94%
100% employee terminations actioned within 24hrs Comment>> 43 records actioned with 9 defects due to delay of signed redundancy forms being returned to HR
100% 79% 100% 79%
100% of the requests for changes to the organisational structure within the Human Resources Information System are planned within 1 week of receipt of the detail of the changes to the structure Comment>> Target achieved
100% 100% 100% 100%
Payroll accuracy maintained at > 99% Comment>> Target achieved
99% 99.9% 99% 99.9%
90% recruitment campaigns completed within standard Comment>> Target achieved
90% 96% 90% 96%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Annual classification evaluation audit on sample of positions conducted and inconsistencies between panel assessments and audit result addressed Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Annual remuneration increment audits conducted Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 121 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Conduct negotiations and vote on new Enterprise Bargaining Agreement Comment>> Unable to progress until new modern award released
01/07/15 31/07/15 0%
Certify new Enterprise Bargaining Agreement Comment>> Unable to progress until new modern award released
01/08/15 31/10/15 0%
Implement new Enterprise Bargaining Agreement Comment>> Unable to progress until new modern award released
01/11/15 31/12/15 0%
Programme >> Recognition & Reward
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 1 (7)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Conduct staff feedback survey on effectiveness of recognition and reward within the organisation Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Develop framework for capturing Recognition and Reward activities Comment>> In process
01/07/15 30/06/16 0%
Conduct Annual Long Service Ceremony to recognise staff contribution Comment>> Planning for LSC in progress, gifts ordered and bookings made.
01/07/15 31/12/15 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 122 of 184
Programme >> Workers Compensation
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense (113) (100)
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Achieve low performance risk ratings each quarter Comment>> No comment provided for this KPI.
100% 100% 100% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Actuarial Report 2015/2016 to be procured in preparation for 16/17 financial year Comment>> Not due to commence until Feb 2016
01/07/15 30/06/16 0%
Programme >> Workforce Planning
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Schedule Workforce Planning meetings with Departments Comment>> Divisional meetings are scheduled and will be completed by the end of October in line with project deliverables.
13/07/15 07/08/15 07/08/15 100%
Complete Labour Demand Planning for the future workforce (1-3 year) Comment>> No comment provided for this Milestone.
01/09/15 06/11/15 40%
Complete Labour Sustainability Planning to address critical changes in the workforce composition (5-10 year) Comment>> No comment provided for this Milestone.
01/09/15 06/11/15 40%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 123 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete Labour Supply Planning to identify critical workforce resourcing gaps (1-3 year) Comment>> No comment provided for this Milestone.
01/09/15 06/11/15 40%
Approval of Strategic Workforce Plan by EMT Comment>> No comment provided for this Milestone.
09/11/15 11/12/15 0%
Conduct Strategic Workforce Planning information workshops Comment>> No comment provided for this Milestone.
07/03/16 29/04/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 124 of 184
Service >> Trade Services
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 215 305
Operating Expense 772 755
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> TWW – Trade Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 215 305
Operating Expense 772 755
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Complete 90% of preventative maintenance on time per quarter Comment>> Maintenance completion for September was 70%. Trade Services has had resourcing issues in the month of September. The backlog will be completed in October.
95% 70% 95% 70%
100% compliance with Trade Services Work Health and Safety Plan Comment>> A Job Safety Environment Observation was not completed for the quarter due to staff absences.
100% 95% 100% 95%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Deliver 100% of electrical and mechanical pump station renewals in accordance with the approved program Comment>> On track to complete in October.
01/07/15 30/06/16 99%
Deliver 100% of electrical and mechanical sewage treatment plant renewals in accordance with the approved program Comment>> On track to complete in October depending on contractor completions.
01/07/15 30/06/16 99%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 125 of 184
Core Service >> Environment and Sustainability
Service >> Environmental & Natural Resource Mgmt
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 7
Operating Expense 713 834
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Bushfire Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 38 35
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implementation of the Annual Integrated Sustainability Services bushfire mitigation program Comment>> 2015 Integrated Sustainability Services Bushfire Mitigation Program completed. 2016 Bushfire Mitigation Program development commences in Feb/March 2016
01/07/15 30/06/16 50%
Partner with other organisations on bushfire management Comment>> Partnered with 9 organisations on Bushfire Management: Qld Fire & Emergency Services; Qld Rural Fire Services; Dept of Defence; Dept of Transport & Main Rds; Qld Parks & Wildlife Services; Ergon Energy; Qld Rail; HQ Plantations; Qld Police
01/07/15 30/06/16 17%
Bushfire Management Meetings (pre and post season) are reported to Local Disaster Management Group Comment>> 2015 Post Season reporting to Local Disaster Management Group is yet to occur
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 126 of 184
Programme >> Coastal Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 75 174
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Build and maintain 6 collaborative relationships with relevant external agencies in support of on ground activities for coastal management Comment>> Successfully maintained....collaborative relationships with Worksense, Breakthru, Conservation Volunteers Australia, Dept of Env't & Heritage, NQ Dry Tropics & Toomulla Coastcare Group
6 6 6 6
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete the annual Rowes Bay sand renourishment program Comment>> Annual Rowes Bay Sand Nourishment Complete
07/03/16 30/06/16 04/09/15 100%
Establish a partnership with other organisations (NQ Dry Tropics) for implementation for shoreline erosion management Comment>> Established a partnership with Dept of Transport and Main Roads for Nelly Bay erosion issues
01/07/15 30/06/16 0%
Implement planned annual coastal management on ground works Comment>> Planned annual coastal management works for Northern Beaches, Pallarenda, Cungulla and Magnetic Island is being implemented as per schedule with 17% complete including continuation of foreshore buffer zone protective fencing upgrades & maintenance
01/07/15 30/06/16 17%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 127 of 184
Programme >> Environmental Education Awareness
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 7
Operating Expense 59 49
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Deliver 10 environmental education activities throughout the year Comment>> Sustainable House Day, Mundy creek school tour, National Tree Day, Great Northern Clean Up.
2.5 4 2.5 4
Host eight community greening events throughout the year Comment>> Schools National Tree day and National Tree day
2 2 2 2
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Provide Council support for the Townsville National Tree Day Comment>> No comment provided for this Milestone.
01/07/15 26/07/15 26/07/15 100%
Provide Council support for Clean Up Australia Day Comment>> No comment provided for this Milestone.
01/07/15 06/03/16 0%
Host the Townsville Toad Day Out Comment>> No comment provided for this Milestone.
01/07/15 01/03/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 128 of 184
Programme >> Environmental Management Operations
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 94 105
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Support 4 major internal sustainability initiatives Comment>> Supported 4 major internal sustainability initiative through: coordination of the Integrated Energy and Carbon Management Leadership Group; active involvement in the Electricity Account Management Working Group; active involvement in sustainability advice throughout Ross Ck City Waterfront Promenade; Marine Plant Habitat Protection on Council Land
1 4 1 4
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implement wetland and urban waterways management activities Comment>> Implemented scheduled aquatic weed removal from Fairfield Lakes sediment basins, undertook routine and environmental incident water quality monitoring of Fairfield Lakes and Castletown Lakes, responded to environmental incidents of algal blooms and fish kills
01/07/15 30/06/16 17%
Programme >> Land Protection
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 68 59
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Participate in four pest management collaborations Comment>> A Sagitaria delimitation survey was conducted on Castle Hill with NQDT. Gamba Grass survey was conducted assisting QPS on Bowling Green Bay National Park.
1 1 1 1
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 129 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
30 Property Pest Management Plans current Comment>> Participation remains strong though several expired plans require renewal
30 57 30 57
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Administer Townsville Pest Management Plan Comment>> A review was conducted and the Plan would require a major rewrite. Preparations should begin to formulate the Biosecurity Plan in light of incoming legislation
01/07/15 01/04/16 25%
Plan and implement councils annual wild dog management program Comment>> Trapping to start in October
01/07/15 30/06/16 10%
Investigate and report on opportunities to improve pest mapping and NRM technology integration Comment>> A workshop has been attended with KM to advise of our requirements
01/07/15 30/06/16 25%
Work with landholders and partner agencies to increase awareness and capacity for pest plant and animal management Comment>> Currently working with QPWS and NQ dry tropics increasing ID skills
01/07/15 30/06/16 25%
Complete Thunbergia (pest weed) Program on Magnetic Island Comment>> Seasonal conditions have prolonged the program with completion likely after the next wet season.
01/07/15 01/12/15 75%
Implement feral pig control in one natural area Comment>> Awaiting pig activity to increase at Ollera Creek
01/07/15 30/06/16 0%
Programme >> Natural Resources Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 379 412
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Attend 8 weed blitzes per year Comment>> One blitz cancelled
2 1 2 1
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 130 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Investigate and respond to 100% of community service requests for on ground Natural Resource Management within designated timeframes Comment>> Process creation in Smart Service will address this
100% 90% 100% 90%
Support two biosecurity operations throughout the year Comment>> Siam weed on Mt Stuart and Sagitarria on Ross River
.5 2 .5 2
Implement Landcare and community natural resource management initiatives through support and collaboration with community NRM Groups for 12 sites Comment>> On ground Support for CDTLI continues
12 12 12 12
Revegetate with 1,000 native plants across Townsville Comment>> replacement planting for Kingfisher, plantings at North Shore and the Bohle
250 350 250 350
Conduct 15 Litter Pickups from natural areas throughout the year Comment>> Hanran Park, Train station, Gustav Creek
3.75 3 3.75 3
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implementation of all priority actions for annual program for on ground Natural Resource Management Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 25%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 131 of 184
Service >> Environmental & Sustainability Services
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 10 0
Operating Expense 378 330
Capital Revenue 0 0
Capital Works 90 0
Contributed Assets 0 0
Programme >> Business Support-Integrated Sustainability Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 283 264
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of customer requests received are allocated to appropriate staff within 2 days of being received Comment>> Achieved 90% this quarter
90% 90% 90% 90%
Operations and Support to facilitate the increase in the membership of the Sustainable Townsville Network to a minimum of 1,000 members maintained each quarter Comment>> Numbers increased this quarter
1,000 884 1,000 884
Progress Council’s integrated energy and carbon management framework through quarterly meetings. Comment>> Three meetings were held this period
1 3 1 3
Operations and Support to action 100% of internally received works requests within 2 days of receipt Comment>> Achieved 90% this quarter
100% 90% 100% 90%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 132 of 184
Programme >> Integrated Environmental & Sustainability Systems
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 10 0
Operating Expense 94 67
Capital Revenue 0 0
Capital Works 90 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Progress Councils Integrated Environmental Management System through quarterly coordination meetings Comment>> An IEMS Coordination Meeting was held on 26/08/15
1 1 1 1
Deliver the Annual IEMS Management Review, reporting on environmental performance across council Comment>> This will be delivered in early 2016
25% 25% 25% 25%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Review Environmental Policy by October 2015 Comment>> Next IEMS Coordination Meeting is 13/10/15
01/07/15 30/10/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 133 of 184
Service >> Sustainability Services
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 5 0
Operating Expense 244 211
Capital Revenue 0 0
Capital Works 0 (2)
Contributed Assets 0 0
Programme >> Carbon Cycle
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 109 76
Capital Revenue 0 0
Capital Works 0 (2)
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Build and maintain four key energy related sustainability partnerships by 30th June 2016 Comment>> For this reporting period two (2) energy related sustainability partnerships have been built with Portmore (Jamaica) Municipality and James Cook University (JCU) College of Science, Technology and Engineering. Key environmental products & services partnerships have been maintained, with existing partnerships with the JCU eResearch enhanced by a commercially funded sensor project.
1 2 1 2
Facilitate twenty community based energy efficiency education activities by 30 June 2016 Comment>> A total of four (4) community based energy efficiency education activities have been undertaken throughout the past quarter. These include electric vehicle education demonstration development, sustainability in the CBD event as part of the priority development area (PDA) waterfront consultation phase, sustainability tour for the Planning Institute of Australia Townsville Conference, Sustainable House Day Open House Day at the Rowes Bay Sustainability Centre.
5 4 5 4
Deploy 4 integrated smart sensors in commercial buildings as part of the Smart Building Trials by 30 June 2106. Comment>> In partnership with JCU College of Science, Technology and Engineering, a project is underway to design custom built sensors for TCC's new administration building in the CBD involving third year students.
1 1 1 1
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 134 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Undertake ten community capacity building workshops and activities for energy conservation by 30th June 2016 Comment>> During this period a total of two (2) community capacity workshops have been undertaken including Climate Change Adaptation workshop as part of the International City/County Management Association (ICMA) Portmore-Townsville Climate Change partnership, Smart-Resilient Cities workshop in partnership with JCU
2.5 2 2.5 2
Install two electric vehicle charging stations by 30 June 2016. Comment>> This quarter we have been examining options for suitable electric vehicle charging station locations that would support the integration of electric vehicles into Townsville.
.5 0 .5 0
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Install Stage 2 of the LED Street Light demonstration trial. Comment>> Discussions have taken place with project partners and implementation to commence next quarter
01/07/15 30/04/16 0%
Programme >> Catchment Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 5 0
Operating Expense 105 94
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Monitor water quality and ecosystem waterway health in 10 creeks/waterways with the support of community based Creek Watch groups throughout the year Comment>> Progressing as planned and as per creekwatch report
10 10 10 10
Deliver 4 stormwater quality management training packages to industry by 30 June 2016 Comment>> Delivered 'Urban Wetlands Training' to staff and volunteers
1 1 1 1
Maintain the Creek to Coral partnership through attendance at four collaboration workshops and partnerships meetings Comment>> Priority Development Area and Portmore Exchange
1 2 1 2
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 135 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop a regional Soil Erosion and Sediment Control Response Framework for local governments Comment>> Ongoing meetings with service provider and working group planned
01/07/15 31/03/16 25%
Annual update for the Reef Guardian Action Plan produced Comment>> Collating final comments from relevant departments
01/07/15 31/10/15 75%
Programme >> Sustainability Education Awareness
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 31 40
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Facilitate 20 uses of emerging online sustainable education resources and or passive learnscape facilities by 30 June 2016 Comment>> We have had 564 visits to the passive learning facility of the ‘Giants Walk’ during this period – this conservatively translates into >1000 visitors through the asset and is accurately measured through analytics from the solar listening posts on site
0 564 0 564
Conduct Rowes Bay sustainability visits for 1,500 students, adults and professionals by 30 June 2016 Comment>> Strong interest in tours during July and an estimated 400 residents through during Sustainable House Open Day
375 942 375 942
Engage 25 schools and or community groups in environmental sustainability activities by 30 June 2016 Comment>> 542 students in total
6.25 6 6.25 6
Conduct four environmental sustainability key educational activities at the Rowes Bay Sustainability Centre by 30 June 2016 Comment>> Sustainable House Open Day and Planning Institute Tour
1 2 1 2
Produce eight thematic communication materials and activities by 30 June 2016 Comment>> Thematic fact sheet prepared for 5 key areas of Sustainable House
2 5 2 5
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 136 of 184
Core Service >> Planning and Development
Service >> Urban Planning/Built Environment
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 2,524 2,581
Operating Expense 5,711 4,913
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> Business Support-Urban Planning/Built Environment
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 86 81
Operating Expense 516 544
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% compliance with 2 business day distribution time for planning applications to internal stakeholders Comment>> KPI compliance being maintained.
90% 98.6% 90% 98.6%
100% of the privately certified building approvals lodged are processed and available in business systems within 5 business days of lodgement with council Comment>> Whilst KPI not met for the quarter, the result continues to be sound.
100% 99% 100% 99%
95% of decision notices for Development Approvals made available on council’s website within 5 business days of approval Comment>> Whilst KPI not met for the quarter, the result continues to be sound.
100% 99.3% 100% 99.3%
90% of publicly available planning and building documents are available for viewing within 5 business days of request Comment>> KPI compliance being maintained.
90% 99.6% 90% 99.6%
90% of publicly available planning and building documents are available for purchase within 10 business days of request Comment>> KPI compliance being maintained.
90% 97.3% 90% 97.3%
90% customer satisfaction with the Planning Front Counter throughout the year Comment>> Updated customer survey yet to be undertaken.
90% 83% 90% 83%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 137 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of Right to Information requests referred to Planning & Development Division will be actioned within agreed timeframes Comment>> KPI compliance being maintained.
100% 100% 100% 100%
90% of trusts and bonds are released to the applicant within 10 business days of complying with release requirements. Comment>> KPI compliance being maintained.
90% 100% 90% 100%
This programme has no reportable Milestones.
Programme >> Development Assessment
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 1,039 1,052
Operating Expense 2,016 1,779
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of code assessable applications are approved / processed within 40 business days Comment>> 18 of 25 Code applications (72%) were assessed within KPI time frame. 9 of those 18 applications (50%) were assessed in under half of the 45 day KPI target.
90% 72% 90% 72%
90% of operational works processed within 30 business days Comment>> 25 of 30 Operational Works applications (83%) were assessed within KPI time frame. 7 of those 25 applications (28%) were assessed in under half of the 30 day KPI target.
90% 83% 90% 83%
90% customer satisfaction rating with Development Assessment achieved throughout the year Comment>> This result is from the last Voice of the Customer survey carried out in Sept 2014, next survey to be carried out in Nov 2015.
90% 77% 90% 77%
90% of Survey Plans issued within 10 days of receipt completed application Comment>> 22 of 30 Survey Plans (73%) were issued within KPI time frame. 16 of those 30 Survey Plans (53%) were issued in under half of the 10 day KPI target.
90% 73% 90% 73%
90% of Bank Guarantees released to Applicant within 10 Business Days of request to release Comment>> 11 of 14 Bank Guarantees (79%) were released within KPI time frame. 4 of those 11 Bank Guarantees (36%) were released in under half of the 10 day KPI target.
90% 79% 90% 79%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 138 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of Applicants acknowledged within 4 Business Days of lodging application Comment>> Procedure yet to be determined for new KPI Code PGK0000001274 - 100% of Applicants acknowledged within 4 Business Days of lodging application. Change in department's management during period of new KPI's.
100% 100% 100% 100%
This programme has no reportable Milestones.
Programme >> Economic Development
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 830 816
Operating Expense 1,474 993
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% compliance with council’s commercial premises lease agreements Comment>> Council's commercial premises lease agreements are compliant
100% 100% 100% 100%
100% compliance with the Strategic Land Management Framework functions when disposing of council land Comment>> Plans continue to develop around the strategic acquisition and disposal of land
1.25 100 1.25 100
Develop and submit 100% of agreed State and Federal strategic policy submissions Comment>> State and Federal strategic policy submissions developed and submitted
25% 25% 25% 25%
Deliver 80% agreed Sister City Economic Development outcomes during the year Comment>> Active program of incoming and outgoing interactions with Sister Cities
20% 20% 20% 20%
100% compliance with Council’s Outdoor Dining Policy Comment>> Compliant
100% 100% 100% 100%
Implement 100% of planned Invest Townsville Program initiatives Comment>> Planned initiatives are being undertaken and the program continues to develop
25% 25% 25% 25%
100% of submissions for grant and election funding developed within State and Federal Timeframes each quarter Comment>> Grant and Election funding submissions developed within timeframes
25% 25% 25% 25%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 139 of 184
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Attract 6 new major sporting events to Townsville Comment>> This has not progressed
1.5 0 1.5 0
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Monitor & review Townsville Enterprise Limited's performance quarterly against agreed service levels Comment>> Townsville Enterprise Limited report to Full Council on progress relative to Service Level Agreement
01/07/15 30/06/16 07/10/15 100%
Conduct 1 North Queensland Tourism & Lifestyle Expo Comment>> Completed
01/03/16 30/04/16 07/10/15 100%
Develop new digital tourism visitor information services Comment>> This has not progressed
01/07/15 30/04/16 0%
Complete Enterprise House Review in order to facilitate the appropriate development of the site Comment>> Underway as a part of the master planning for the Waterfront project
01/07/15 31/03/16 25%
Complete Riverway C Bar Commercial Analysis Comment>> Complete
01/07/15 30/04/16 07/10/15 100%
Programme >> Hydraulics & Building Certification
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 564 624
Operating Expense 765 742
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of residential plumbing and draining applications are processed within 10 business days Comment>> No comment provided for this KPI.
90% 99% 90% 99%
90% of commercial plumbing and draining applications are processed within 15 business days Comment>> No comment provided for this KPI.
90% 98% 90% 98%
90% of customers report a satisfaction rating of good or excellent with plumbing and drainage compliance assessment services Comment>> No comment provided for this KPI.
90% 98% 90% 98%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 140 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Electronic Approvals using TRAPEZE to be operational by January 2016 Comment>> No comment provided for this Milestone.
01/07/15 31/01/16 0%
Programme >> Strategic Planning
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 4 8
Operating Expense 941 855
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Respond to 90% of proposed changes to relevant state and regional policies by due dates Comment>> Advice provided within agreed timeframes
90% 100% 90% 100%
Provide advice for development applications within agreed assessment timeframes Comment>> Advice provided within agreed timeframes
100% 100% 100% 100%
Provide architectural advice to heritage listed owners within 15 business days Comment>> There have been approximately six requests for formal architectural advice in this period, all of which were provided within the agreed timeframe
100% 100% 100% 100%
Developer contribution calculators are maintained and modified quarterly to reflect infrastructure charging policy and reforms Comment>> Contribution calculators are maintained and modified to meet changing policy and reforms
100% 100% 100% 100%
Deliver four 'pop-up activities' to activate major centres Comment>> Suitable sites and activities are currently under consideration
1 0 1 0
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop a trunk infrastructure funding and expenditure report including a forecast model. Comment>> Project on track
01/07/14 31/12/15 0%
Complete the residential supply and demand annually monitoring program to ensure sufficient land is allocated for urban development. Comment>> Project well underway
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 141 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete annual review of the Development Manual and City Plan to facilitate appropriate development outcomes. Comment>> Project underway
01/07/15 30/06/16 0%
Complete Cemetery location study Comment>> Project due to commence in early 2016
01/07/15 30/06/16 0%
Develop an urban design and streetscape strategy for Aitkenvale Comment>> Project due to commence in early 2016
01/07/14 31/12/15 0%
Complete the Strand, Aitkenvale and Thuringowa Central Activation Studies in order to facilitate appropriate development outcomes. Comment>> Project due to commence in early 2016
01/07/15 30/06/16 0%
Approval of the Priority Development Area Development Scheme Comment>> The development scheme is with Economic Development Queensland for final approval.
01/07/15 30/06/16 0%
Update 75% of the Townsville Growth Model - Update model to align with new census data zone boundaries and current land use planning to facilitate infrastructure planning and ongoing land use planning. Comment>> Project is progressing and is on track meet original target and milestone
01/07/15 30/06/16 10%
Conduct a peer review and finalise the Townsville Urban Design Philosophy Comment>> Townsville Urban Design Philosophy currently under consideration for inclusion of elements in the City Plan
01/07/15 31/12/15 60%
Improve the amenity of Ogden Street , which will provide long term recurring activity. Comment>> Draft vision document has been developed for Ogden Street.
01/07/15 30/06/16 20%
Complete Ross Creek Biodiversity Study in partnership with James Cook University Comment>> Project underway and being integrated with the Natural History Study.
01/07/15 30/06/16 20%
Commission geotechnical report, quantity survey, design development, costings, implementation strategy , lighting design, signage design and art strategy for the Waterfront Promenade Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Commission sketch designs and preliminary costing for the CBD Cultural Precinct Comment>> Basic costings calculated, briefing document completed, this will now form one element of the Waterfront Masterplanning
01/07/15 30/06/16 33%
Complete the Local Government Infrastructure Plan (LGIP) Comment>> Project on track
01/07/15 30/06/16 44%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 142 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
90% Customer satisfaction rating good or excellent Comment>> To await result of Voice of Customer survey
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 143 of 184
Core Service >> Public Infrastructure
Service >> Coastal Facilities
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 84 1,304
Operating Expense 655 1,522
Capital Revenue 0 0
Capital Works 500 1,186
Contributed Assets 0 0
Programme >> Coastal Maintenance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 331 263
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
80% compliance with Boat Ramp Inspection Schedule each quarter Comment>> No comment provided for this KPI.
80% 80% 80% 80%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Annual provision of Stinger Nets for swimming enclosures Comment>> No comment provided for this Milestone.
01/11/15 15/05/16 0%
Tide Gate Inspection Program Completed Comment>> No comment provided for this Milestone.
01/07/15 01/11/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 144 of 184
Programme >> Emergent Coastal Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> Restoration Coastal Facilities
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> Townsville Recreational Boat Park
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 84 1,304
Operating Expense 324 1,259
Capital Revenue 0 0
Capital Works 500 1,186
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Finalisation of Stage 1 works completed Comment>> The amenities building and landscaping were completed in the first quarter. Defects rectifications and minor close-out works to be completed.
01/07/15 30/06/16 95%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 145 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Stage 2 design finalisation and required early works completed Comment>> Design is being reviewed by various internal stakeholders to provide feedback for designers to complete the construction drawings. Acquired land to be registered to council at titles office.
01/07/15 30/06/16 70%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 146 of 184
Service >> Drain & Stormwater Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 139 99
Operating Expense 2,967 3,248
Capital Revenue 2,771 0
Capital Works 1,184 536
Contributed Assets 2,771 0
Programme >> Asset Planning - Stormwater Drainage
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 139 96
Operating Expense 251 357
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Update the Stormwater capital renewal program with identified projects for the upcoming three years Comment>> The 2015/16 program is resolved. Currently prioritising the 2016/17 and 17/18 programs.
01/07/15 31/12/15 40%
Revise the Stormwater 10 year renewal program budgets Comment>> 10 Year renewal programs have been identified. Will be finalised prior to December.
01/07/15 31/12/15 95%
Stormwater Asset Management Plan updated and implemented Comment>> Asset management plans are being reviewed and aligned with ISO55000. The Asset Management staff have been scheduled for training in ISO55000 Asset Management Plans.
01/07/15 30/06/16 40%
Deliver 30% of the Floodplain Management Strategy (2nd year of 4 year project) - Commence the review of the options available for flood management scheme areas and analysis of these areas. Comment>> Project has not yet commenced however project is planned to meet original target and milestone
01/07/15 30/06/16 0%
Priority Development Area Storm Tide Barrier - Complete the project management documents to understand the required investigation works and inform future budgets. Comment>> Project has not yet commenced however project is planned to meet original target and milestone
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 147 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop 100% of the Floodplain Management Strategy (2nd year of 4 year project) - Finalise the Flood Hazard analysis Comment>> Work is progressing well. Focus now will be on the Flood Damages Assessment and developing the final report.
01/07/15 30/06/16 85%
Develop 100% of the Regional Stormwater Treatment Strategy - Finalise Townsville wide project (2nd year of 2 year project) Comment>> Draft report has been submitted and is being reviewed.
01/07/15 30/06/16 50%
Programme >> Emergent Drains
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> Investigations-Drains & Stormwater
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 108 69
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of all Drains and Stormwater investigation tasks received completed within allocated timeframes Comment>> No comment provided for this KPI.
90% 97.85% 90% 97.85%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify and prioritise future Drains and Stormwater new and upgrade projects for financial years 17/18, 18/19, 19/20, 20/21. Comment>> Business Cases and Project Requests finalised for the next four financial years.
01/07/15 30/06/16 30/09/15 100%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 148 of 184
Programme >> Restoration Drains
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> Stormwater Drainage Maintenance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 2,595 2,813
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
80% of Reactive Stormwater Drainage Maintenance Service requests responded to within timeframes Comment>> No comment provided for this KPI.
80% 80% 80% 80%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 149 of 184
Programme >> Stormwater Drainage-Capital
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 3
Operating Expense 12 9
Capital Revenue 2,771 0
Capital Works 1,184 536
Contributed Assets 2,771 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
90% of the approved 2015/16 Stormwater capital construction programs complete Comment>> Designs now being finalised for procurement and construction to commence in the second quarter.
01/07/15 30/06/16 5%
90% of the 2015/16 capital works program for Stormwater Drainage designed Comment>> The 2015/16 design program is on track.
01/07/15 31/03/16 30%
75% of the 2016/17 capital works program for Stormwater Drainage designed. Comment>> Design program for 2016/17 is yet to commence.
01/07/15 30/06/16 0%
10 year Stormwater Drainage Capital Plan updated Comment>> A significant review of the 10 Year Plan was undertaken in August. A further review will occur in the second quarter to finalise the update.
01/07/15 31/12/15 50%
80% of the 2016/17 Stormwater Capital program scopes documented and approved Comment>> Scope being developed through the development of the 2015/16 designs.
01/07/15 31/12/15 20%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 150 of 184
Service >> Open Space Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 18 27
Operating Expense 6,885 8,582
Capital Revenue 2,055 (749)
Capital Works 1,993 3,207
Contributed Assets 0 0
Programme >> Asset Planning Open Space Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 54 51
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Update the Open Space capital renewal program with identified projects for the upcoming three years Comment>> The 2015/16 is resolved. Currently prioritising the 2016/17 and 2017/18 programs.
01/07/15 31/12/15 40%
Revise Open Space 10 year renewal program budgets Comment>> 10 Year renewals programs have been identified. Will be finalised prior to December.
01/07/15 31/12/15 80%
Open Space Asset Management Plan updated and implemented Comment>> Asset management plans are being reviewed and aligned with ISO55000. The Asset Management staff have been scheduled for training in ISO55000 Asset Management Plans.
01/07/15 30/06/16 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 151 of 184
Programme >> Emergent Open Spaces
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> Investigations-Open Space
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 70 46
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of all Open Space investigation tasks received completed within allocated timeframes. Comment>> No comment provided for this KPI.
90% 97.85% 90% 97.85%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify and prioritise future Open Space (including irrigation) new and upgrade projects for financial years 17/18, 18/19, 19/20, 20/21. Comment>> Business Cases and Project Requests to be reviewed for the next four financial years. Anticipate this to be completed by the end of the second quarter.
01/07/15 30/06/16 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 152 of 184
Programme >> Open Space Management - Capital
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 8 9
Capital Revenue 2,055 106
Capital Works 1,993 3,185
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
90% of the approved 2015/16 Open Space capital works construction program complete Comment>> Updated Asset Conditions data for the parks programs was delayed, however 2015/16 ground truth scoping commenced in July and August to prepare scopes of work. Bicentennial Park Bank Stabilisation is approaching completion.
01/07/15 30/06/16 15%
90% of the 2015/16 capital works program for Open Space designed. Comment>> The 2015/16 Open Space design program is on track.
01/07/15 31/03/16 30%
75% of the 2016/17 capital works program for Open Space designed. Comment>> The design of the 2016/17 Open Space Program has commenced.
01/07/15 30/06/16 5%
Update the 10 year Open Space Capital Plan Comment>> A significant review of the 10 year Plan was undertaken in August. A further review will occur in the second quarter to finalise the update.
01/07/15 31/12/15 40%
50% of the 2016/17 Open Space capital program scopes documented and approved Comment>> A preliminary review of 2016/17 has been undertaken. Formal lists will commence in November followed by scoping in December. Projects Briefs to follow January to March 2016.
01/07/15 31/12/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 153 of 184
Programme >> Parks Open Space Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 18 27
Operating Expense 6,753 8,476
Capital Revenue 0 (855)
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
95% compliance on water quality testing at the Strand Water Park Comment>> No comment provided for this KPI.
95% 100% 95% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Develop catalogue of plant species at council's Botanical Gardens Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Conduct coconut tree denutting on the Strand three times throughout the year Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Reinstatement of an identified vandalised shade sail in conjuction with Property Services CCTV Security Node Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Programme >> Restoration Open Spaces
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 154 of 184
Programme >> Waterfront Promenade
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 21
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 155 of 184
Service >> Roads & Transport Management
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 1,753 3,189
Operating Expense 18,513 20,055
Capital Revenue 7,732 5,978
Capital Works 27,086 27,553
Contributed Assets 2,310 0
Programme >> Amenity Maintenance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 1,991 2,007
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Deliver 75% of amenity maintenance within defined service target timeframes and schedules Comment>> No comment provided for this KPI.
75% 75% 75% 75%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
City wide bus shelter cleaning conducted three times throughout the year Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 156 of 184
Programme >> Asset Planning - Roads & Transport
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 76 31
Operating Expense 251 157
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Update the Transport capital renewal program with identified projects for the upcoming three years Comment>> The three year road renewals program has been provided to the Project Management Unit.
01/07/15 31/12/15 30/09/15 100%
National Super Tuesday Bike Count - Participation in count to assist with demand analysis and planning of bike networks Comment>> Counts conducted on 1 September. On target for completion and receiving report by December 2015.
01/07/15 31/12/15 50%
Transport Asset Management Plan updated and implemented. Comment>> Asset management plans are being reviewed and aligned with ISO55000. The Asset Management staff have been scheduled for training in ISO55000 Asset Management Plans.
01/07/15 30/06/16 40%
Revise Transport 10 year renewal program budgets. Comment>> All classes revised except bridges, which are awaiting to a condition audit in the coming months.
01/07/15 31/12/15 80%
Develop 25% Micro-simulation Traffic Model Development - Develop micro-simulation traffic models across Townsville to determine efficiencies in strategic road planning. Comment>> Traffic count program developed for 2016 census conversion with GIS development beginning in September 2015.
01/07/15 30/06/16 5%
Traffic Generation - Undertake 50% traffic counts of major traffic generators to align with census data and assist in traffic model calibration. Comment>> Traffic count program developed. First half of counts to be conducted between March and June 2016.
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 157 of 184
Programme >> Blakey's Crossing
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> CBD Utilities - Roads
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 5
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
CBD Utilities community update issued bi-monthly Comment>> 1 Community update has been issued during the quarter one.
1.5 1 1.5 1
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Engagement of roads contractor for CBD Utilities Upgrade Project Comment>> Contractor will be engaged by January 2016.
01/07/15 30/09/15 50%
Deliver detailed roads design of CBD Utilities Upgrade Project Comment>> Design to be finalised in conjunction with Contractor selection.
01/07/15 31/08/15 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 158 of 184
Programme >> Commercial Sales
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 15 0
Operating Expense 2 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Programme >> Dalrymple Road Bridge
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 1,500
Capital Works 15,000 14,617
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Zero environmental incidents at Dalrymple Road Bridge Upgrade construction site. Comment>> There has been no environmental incidents for quarter one.
0 0 0 0
Zero Lost Time Injuries at Dalrymple Road Bridge Upgrade construction site. Comment>> There has been no lost time injuries for quarter one.
0 0 0 0
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete Construction of Dalrymple Road Bridge Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 159 of 184
Programme >> Department Transport Main Roads (DTMR)
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 386 382
Operating Expense 394 225
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Achieve 80% compliance on Road Maintenance Performance Contract (RMPC) Audit Report throughout the year Comment>> No comment provided for this KPI.
80% 80% 80% 80%
This programme has no reportable Milestones.
Programme >> Emergent Roads
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 160 of 184
Programme >> Engineering Operational Support
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 2,045 2,453
Capital Revenue 0 0
Capital Works 15 51
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Implementation of Project Management improvement strategies identified by the Project Management Steering Group. Comment>> The Project Management Framework (PMF) review is at 60% and issued for comment. Training and awareness packages will be developed in the second quarter as the PMF review is finalised.
01/07/15 30/06/16 60%
Implement agreed improvement actions arising from the ISO 55001 Maturity Assessment (March 2015) Comment>> Asset management plans are being reviewed and aligned with ISO55000. The Asset Management staff have been scheduled for training in ISO55000 Asset Management Plans.
01/07/15 30/06/16 20%
Programme >> Investigations-Roads & Transport
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 161 88
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
90% of all Roads and Transport investigation tasks received completed within allocated timeframes Comment>> No comment provided for this KPI.
90% 97.85% 90% 97.85%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify and prioritise future Roads and Transport new and upgrade projects for financial years 17/18, 18/19, 19/20, 20/21. Comment>> Business Cases and Project Requests still to be developed for the next four financial years.
01/07/15 30/06/16 10%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 161 of 184
Programme >> Maintenance Services
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 46
Operating Expense 1,697 2,213
Capital Revenue 0 0
Capital Works 0 4
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
85% satisfaction with Maintenance Services through Satisfaction Survey Comment>> No comment provided for this KPI.
85% 85% 85% 85%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Progression of Works Management roll including implementation of functional areas being RMPC, Rural Roads and Tree Management Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Programme >> North Shore Boulevard Duplication
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 0 4
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 162 of 184
Programme >> Off Street Parking
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 83 75
Operating Expense 77 64
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Parking meter downtime for off street parking less than 10% Comment>> No comment provided for this KPI.
10% 10% 10% 10%
This programme has no reportable Milestones.
Programme >> On Street Parking
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 464 465
Operating Expense 71 93
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Parking meter downtime for on street parking less than 10% Comment>> No comment provided for this KPI.
10% 10% 10% 10%
This programme has no reportable Milestones.
Programme >> Restoration Roads
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 7 0
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 163 of 184
Programme >> Roads - Capital
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 362
Operating Expense 75 136
Capital Revenue 7,732 4,478
Capital Works 12,071 12,872
Contributed Assets 2,310 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
90% of the 2015/16 capital works program for Roads designed. Comment>> The 2015/16 design program is on track.
01/07/15 31/03/16 45%
80% of the roads preventive maintenance program (overlays and re-seals) delivered Comment>> The program is currently on track to achieve the milestone.
01/07/15 31/12/15 30%
90% of the approved 2015/16 Roads capital construction programs complete Comment>> The program is currently on track to achieve the milestone.
01/07/15 30/06/16 25%
75% of the 2016/17 capital works program for Roads designed. Comment>> The 2016/17 design program is progressing.
01/07/15 30/06/16 2%
80% of the 16/17 Roads capital program scopes documented and approved Comment>> The program is currently on track to achieve the milestone.
01/07/15 31/12/15 25%
10 year Roads and Transport Capital Plan updated Comment>> A significant review of the 10 Year Plan was undertaken in August. A further review will occur in the second quarter to finalise the update.
01/07/15 31/12/15 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 164 of 184
Programme >> Roads Maintenance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 729 1,829
Operating Expense 11,422 12,277
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
80% Attendance within response time for reactive pothole repairs Comment>> No comment provided for this KPI.
80% 80% 80% 80%
Less than 2% total downtime for council controlled traffic signals Comment>> No comment provided for this KPI.
2% 2% 2% 2%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Rural Road Grading Completed Schedule 1 Comment>> No comment provided for this Milestone.
01/07/15 30/11/15 0%
Rural Road Grading Completed Schedule 2 Comment>> No comment provided for this Milestone.
01/07/15 30/05/16 0%
QR Crossing Inspections Completed (Signals & Linemarking) Comment>> No comment provided for this Milestone.
01/07/15 30/06/16 0%
Programme >> Street Sweeping
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 319 340
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% of street sweeping schedule undertaken throughout the year (defined areas swept three times throughout the year) Comment>> Street Sweeping for quarter one is on target
25% 25% 25% 25%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 165 of 184
Core Service >> Solid Waste Management
Service >> Solid Waste Business Management and Strategy
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 32 32
Operating Expense 1,109 990
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme >> TWW Waste Management & Support
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 32 32
Operating Expense 1,109 990
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% compliance with Waste Services Work Health and Safety Plan Comment>> A Job Safety Environment Observation was not completed in time and one toolbox talk was not held in September due to key staff being on leave.
100% 93% 100% 93%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Modify day of service waste collection runs to accommodate new services and growth Comment>> A project team has been established and options are currently being mapped.
01/07/15 30/06/16 25%
Deliver completed Magnetic Island Transfer Station for operational use Comment>> The new Magnetic Island Waste Facility was opened to the public on the 10 October 2015.
01/07/15 31/12/15 10/10/15 100%
Review kerbside collection container sizes and provide recommendations to council Comment>> This project has not yet begun and is expected to commence in quarter three.
01/07/15 31/03/16 0%
Second stage of Landfill Siting Analysis to rank potential sites Comment>> Project Brief has been drafted, the schedule will be impacted by Local Government elections in March 2016.
01/07/15 30/06/16 10%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 166 of 184
Service >> Solid Waste Collection and Recycling
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 9,842 9,835
Operating Expense 3,487 3,454
Capital Revenue 0 0
Capital Works 0 77
Contributed Assets 0 0
Programme >> TWW – Waste & Recycling Collection
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 9,842 9,835
Operating Expense 3,487 3,454
Capital Revenue 0 0
Capital Works 0 77
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Achieve 90% customer satisfaction with kerbside waste and recycling collection Comment>> Waste services is above target with 98.33% of customers rating kerbside waste and recycling collection as 'good' or 'excellent'.
90% 98.33% 90% 98.33%
Less than 1 per 1000 missed kerbside waste and recycling services Comment>> There were 0.32 missed bins per 1000 for the first quarter.
1 .32 1 .32
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Define baseline cost per service for Waste Services Comment>> It is anticipated that this work will occur in quarters two and three to coincide with the development of the 16/17 full cost pricing model.
01/07/15 30/06/16 0%
Implement modified waste collection runs to accommodate new services and growth Comment>> This project is still in the planning stages and implementation is not expected to occur until quarter three.
01/07/15 30/06/16 0%
Implement the transport of recyclables and resources from Magnetic Island Comment>> This project commenced in October so there was no progress for this quarter.
01/07/15 31/12/15 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 167 of 184
Service >> Solid Waste Treatment and Disposal
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 3,353 2,839
Operating Expense 2,924 2,370
Capital Revenue 0 0
Capital Works 7,379 5,257
Contributed Assets 0 0
Programme >> TWW – Resource Recovery & Waste Disposal
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 3,353 2,839
Operating Expense 2,924 2,370
Capital Revenue 0 0
Capital Works 7,379 5,257
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Achieve 90% customer satisfaction with disposal facilities Comment>> Customer satisfaction was slightly under target due to some customers rating a 'satisfactory' for customer satisfaction.
90% 88.67% 90% 88.67%
Waste disposal facilities are available and functional during opening hours, 363 days of the year, in accordance with the Customer Service Standards Comment>> Waste disposal facilities were operational on each of the 92 days required during the quarter. Some vehicle size restrictions were put in place during capital works periods.
363 92 363 92
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete construction of the Magnetic Island Waste Transfer Station Comment>> Construction of the Magnetic Island Waste Facility was completed in early October.
01/07/15 30/09/15 10/10/15 100%
Establish landfill baseline diversion targets in accordance with North Queensland Region Waste Reduction and Recycling Plan Comment>> Work has begun to better understand waste composition, volumes and processes for diversion. Targets have not yet been developed.
01/07/15 30/06/16 10%
Construction of Interface Liner Stages 2Bii and 2Biii at Stuart Landfill Comment>> Request for Tender has been advertised and closes 14 October for December award. Construction to commence April 2016.
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 168 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Construction of Cell D and associated sedimentation pond at Hervey Range Landfill Comment>> Tender for construction to be advertised in March 2016. Advertising deferred as there is another contractor on site who is not expected to finish works until June 2016.
01/07/15 30/06/16 2%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 169 of 184
Core Service >> Wastewater Services
Service >> Wastewater Supply
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 40,941 41,537
Operating Expense 14,253 14,092
Capital Revenue 1,200 392
Capital Works 2,430 1,928
Contributed Assets 0 0
Programme >> CBD Utilities - Wastewater
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 0
Capital Revenue 0 0
Capital Works 179 123
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete detailed design of CBD Utilities Upgrade Project (Wastewater) Comment>> Design is complete and procurement of contractor is underway.
01/07/15 31/08/15 30/09/15 100%
Engage contractor for main works package for CBD Utilities Upgrade Project (Wastewater) Comment>> Design is complete and procurement of contractor is underway.
01/07/15 31/10/15 50%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 170 of 184
Programme >> TWW – Wastewater Collection
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 38,693 39,351
Operating Expense 1,462 2,053
Capital Revenue 0 0
Capital Works 1,505 1,255
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Zero penalty infringement notices issued or instances of legal action initiated by the Regulator for non-compliance Comment>> Wastewater Collection has received zero penalty infringement notices for the first quarter.
0 0 0 0
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete construction of 9P pump station and pressure main Comment>> Construction phase has been delayed until 2016/17. The 9P pump station has 95% of design works completed. Land Acquisition is in progress.
01/07/15 30/06/16 15%
Conduct smoke testing in line with the approved program throughout the year Comment>> Wastewater collection commenced the first smoke testing program for 2015/16 on 7th September 2015 and are currently on schedule to complete this program with 4,482 catchment properties to be inspected by 4th December 2015.
01/07/15 30/06/16 25%
Conduct pump station renewals in line with the approved capital program Comment>> Wastewater collection have completed 80% of the design works and 14% of the construction works and are on track to complete the capital pump station renewals by the end of 2015/16 financial year.
01/07/15 30/06/16 14%
Deliver sewerage infrastructure renewals in line with the approved capital program Comment>> Wastewater collection have completed a total of 100 infrastructure renewals, spent 12% of the budget and are on track to complete the renewals program by the end of 2015/16 financial year.
01/07/15 30/06/16 12%
Complete 50% construction of Stage 2 Southern Suburbs 12km rising main (pump station S21 to Cleveland Bay Treatment Plant) Comment>> The detailed design of this project is now complete and the construction phase is on hold due to funding delays.
01/07/15 30/06/16 5%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 171 of 184
Programme >> TWW – Wastewater Management & Support
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 108 (13)
Operating Expense 9,591 8,502
Capital Revenue 1,200 392
Capital Works 57 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% compliance with Wastewater Operations Work Health and Safety Plan Comment>> Compliance with the Wastewater Operations Work Health and Safety annual plan actions is very close to target. The minor variance is a result of actions not completed by staff whilst they were on leave. These actions are expected to be completed during the following quarter.
100% 100% 100% 100%
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Investigate interconnectivity opportunities for sewer catchments to assist with wet weather flows Comment>> Overview report has been drafted. Project is progressing to meet target.
01/07/15 30/06/16 20%
Update Sewer Strategy reports to reflect current land use planning Comment>> Scope has been revised to include an audit of outdated sewer pump station catchments. Project is still on track to reach target.
01/07/15 30/06/16 8%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 172 of 184
Programme >> TWW – Wastewater Source Management
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 2,118 2,178
Operating Expense 96 182
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Review the trade waste and commercial wastewater charging methodology Comment>> Project has been implemented and a project leader has been nominated. Project brief is complete and a pricing analysis has been conducted. The first draft of the report is underway.
01/07/15 30/06/16 35%
Develop and implement a wastewater education program for residential customers Comment>> Wastewater is working on an education program for wet wipes in association with Water Services Association of Australia, for dissemination in October 2015. Overall Wastewater education program aims to launch in 2016.
01/07/15 30/06/16 20%
Programme >> TWW – Wastewater Treatment
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 22 21
Operating Expense 3,044 3,022
Capital Revenue 0 0
Capital Works 689 549
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Zero penalty infringement notices issued or instances of legal action initiated by the Regulator for non-compliance Comment>> There were no penalty infringement notices received by Wastewater treatment during the first quarter.
0 0 0 0
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 173 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Continue negotiations for environmental licences for Wastewater treatment plants Comment>> Licence negotiations for the Cleveland Bay Purification Plant are no longer required following council's decision to commence the design and construction of the treatment plant hydraulic capacity upgrade, which will ensure compliance with its current licence. Townsville Water will shortly commence development and submission of a draft Transitional Environmental program to ensure the treatment plant complies until the upgraded plant is commissioned. The licence negotiations for the Magnetic Island Water Recycling Facility are progressing slowly and cannot be completed until further environmental impact assessments have been conducted. An engineering consultant has been engaged to develop the assessment program, which will be submitted to the Environmental Protection Authority for approval. Licence amendment negotiations for Horseshoe Bay Sewage Treatment Plant have not yet commenced.
01/07/15 30/06/16 5%
Deliver 100% of sewage treatment plant renewals in accordance with the approved program Comment>> Nelly bay demolition has been awarded. Assorted works have been scoped and a work order raised for Trades Services to initiate.
01/07/15 30/06/16 10%
Complete the investigation into the treatment capacity requirements for the Magnetic Island Water Recycling Facility Comment>> Treatment Process investigation has been completed. Extra investigation into Nelly Bay Sewerage Pump Station performance yet to be finalised.
01/07/15 31/12/15 80%
Programme >> Wastewater Preventative Maintenance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 60 333
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify critical spares for all wastewater assets with a high criticality and risk rating to ensure continuity of service Comment>> No progress was made as risk scores are being assessed. Critical spares will be identified for high critical assets in the future.
01/07/15 30/06/16 0%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 174 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Continue the development of risk scores and criticality ratings of wastewater assets to inform the maintenance strategy and critical spares requirements Comment>> Risk scores and criticality ratings were assessed at functional level for Mount St John, Cleveland Bay and Condon Wastewater Treatment Plants. Asset level risk assessment will commence in the future as per the program.
01/07/15 30/06/16 10%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 175 of 184
Core Service >> Water Services
Service >> Water Supply
Service Financial Summary >>
Budget $000
Actual $000
Operating Revenue 37,344 38,992
Operating Expense 20,312 20,348
Capital Revenue 1,954 1,115
Capital Works 10,071 11,481
Contributed Assets 0 0
Programme >> Bulk Water Distribution
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 26 67
Operating Expense 1,854 2,145
Capital Revenue 0 0
Capital Works 2,294 3,489
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete construction of Mount Louisa Reservoir No.3 Comment>> Construction is completed and the Reservoir is commissioned. The connection to the outlet main is outstanding and is scheduled to be done within the next wet season.
01/07/15 30/06/16 90%
Complete construction of the Kulburn Booster Pump Station Comment>> Construction is completed and pump station is commissioned.
01/07/15 30/06/16 13/07/15 100%
Complete refurbishment of Cungulla High Level Water Tank Comment>> 90% of design works completed. Waiting for design from contractors for the booster pump so that pump can be taken offline.
01/07/15 30/06/16 40%
Investigate water supply and operational options for the Giru Water Treatment Plant replacement Comment>> Investigations of the water supply options are being undertaken as part of the water network assessments.
01/07/15 30/06/16 20%
Adjust the Bulk Water Model to incorporate the alternative operational aspects of the planned Southern Water Treatment Plant Comment>> Updates to the bulk water model are progressing. Testing and quality assurance of changes to the model are to be undertaken.
01/07/15 30/06/16 30%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 176 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Finalise a report that will investigate alternative designs and operations of the planned Southern Water Treatment Plant Comment>> Project brief is being finalised. Request for quotations is being developed.
01/07/15 31/12/15 20%
Develop an action plan for integrated water demand management across council Comment>> Project Brief is being developed and stakeholders are engaged. Financial model inputs are being co-ordinated.
01/07/15 31/03/16 20%
Completion of planned major maintenance tasks on the Bulk Water system Comment>> 20% of planned major maintenance tasks are completed. This is progressing and is still on track to meet target.
01/07/15 30/06/16 20%
Engage design team for Haughton Duplication Process Comment>> This milestone was achieved on 18 September 2015. Design consultant has been engaged for the duplication of the Haughton pipeline.
01/07/15 30/09/15 18/09/15 100%
Complete detailed designs for Haughton Duplication Process Comment>> The development of detailed designs for the Haughton Duplication Project commenced on 18 September 2015. Clarification of timing within the design process and with suitable stakeholder engagement identifies that the forecasted date of 31 March 2015 will not be achieved. The new target date is 4 May 2016.
01/07/15 31/03/16 5%
Complete tender package for Haughton Duplication Process Comment>> Preparation of the detailed tender package has commenced and is tracking to achieve the target date.
01/07/15 30/06/16 25%
Programme >> CBD Utilities - Water
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 0 4
Capital Revenue 0 0
Capital Works 1,598 1,168
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete detailed design of CBD Utilities Upgrade Project (Water) Comment>> Design is complete and procurement of contractor is underway.
01/07/15 31/08/15 30/09/15 100%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 177 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Engage contractor for main works package for CBD Utilities Upgrade Project (Water) Comment>> Design is complete and procurement of contractor is underway.
01/07/15 31/10/15 50%
Programme >> TWW – Dams
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 19 58
Operating Expense 787 558
Capital Revenue 0 0
Capital Works 12 25
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
100% conformance with Dam Safety Conditions Schedules for Ross and Paluma Dams Comment>> 100% compliant with Dam Safety Conditions Schedule.
100% 100% 100% 100%
100% compliance with Interim Resource Operations Licences for taking water from Paluma-Crystal Water Supply Scheme and Ross River Water Supply Scheme Comment>> Ross and Paluma Dams are 100% compliant with Interim Resource Operations Licences (IROL). Townsville Water met all the monitoring and reporting requirements for the quarter. Annual IROL was submitted by the due date.
100% 100% 100% 100%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 178 of 184
Programme >> TWW – Water Management & Support
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 7 (814)
Operating Expense 12,504 11,912
Capital Revenue 1,954 1,016
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Achieve 100% compliance with routine, incident and management reporting requirements throughout the year regarding water quality Comment>> All routine, management and incident reporting were submitted by due dates and compliant for the quarter including Interim Resource Operations Licences, Fluoride Quarterly Report, Bureau of Meterology Dam depth levels, Monthly Council Report and Statewide Water Information Management.
100% 100% 100% 100%
Achieve 90% customer satisfaction for water services fault management Comment>> Townsville Water achieved 91.67% customer satisfaction for the quarter.
90% 91.67% 90% 91.67%
Combined completion of 500 lawn training tutorials utilising both online resources and face to face training Comment>> There were two Public Lawn Training sessions delivered with attendance by 49 attendees. Online tutorials will be launched in October.
125 49 125 49
100% compliance with Water Operations Work Health and Safety Plan Comment>> 46% compliance with Work Health and Safety Plan for the first quarter. The variance is a result of staff on leave. These actions are expected to be completed during the following quarter.
100% 46% 100% 46%
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 179 of 184
Programme >> TWW – Water Treatment
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 2,771 2,935
Capital Revenue 0 0
Capital Works 233 0
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Achieve a water quality index of 1 for Trility operations of the Douglas Water Treatment Plant Comment>> Trility was just under the target for the quarter.
1 .96 1 .96
100% compliance with drinking water quality requirements in accordance with Townsville Water’s Drinking Water Quality Management Plan Comment>> Townsville Water were mostly compliant with the drinking water quality requirements of our Drinking Water Quality Management Plan. In June 2015 the Paluma Drinking water Scheme was non-compliant with a boil water notice in place due to Giardia in the raw water feed and no treatment present to remove it. Four more samples were taken in July 2015 and returned a negative result. In August 2015, council decided in principle to the installation of a treatment plant at Paluma, to reduce water quality risks. Funding and design will be considered in 2015/16.
100% 97% 100% 97%
Achieve a water quality index of 1 for Trility operations of the Northern Water Treatment Plant Comment>> Trility was just under the target for the quarter.
1 1 1 1
This programme has no reportable Milestones.
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 180 of 184
Programme >> Water Preventative Maintenance
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 0 0
Operating Expense 60 65
Capital Revenue 0 0
Capital Works 0 0
Contributed Assets 0 0
Programme Performance
This programme has no reportable KPI's.
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Identify critical spares for all water assets with a high criticality and risk rating to ensure continuity of service Comment>> No progress was made as risk scores are being assessed. Critical spares will be identified for high critical assets in the future.
01/07/15 30/06/16 0%
Continue the development of risk scores and criticality ratings of water assets to inform the maintenance strategy and critical spares requirements Comment>> Risk scores and criticality ratings were assessed at a functional level for all the Reservoirs, Pump Stations and Giru Water Treatment Plant. Asset level risk assessment will commence in the future as per the program. Further, water reticulation pipe network assets are being assessed.
01/07/15 30/06/16 20%
Programme >> Water Reticulation
Programme Financial Summary >>
Budget $000
Actual $000
Operating Revenue 37,291 39,681
Operating Expense 2,336 2,729
Capital Revenue 0 99
Capital Works 5,935 6,799
Contributed Assets 0 0
Programme Performance
KPI PTD Target
PTD Actual
YTD Target
YTD Actual
Status YTD
Install 100% of new water meters within 4 weeks of a compliant water meter application being received by Water Operations department Comment>> Townsville Water has an average install time of three weeks on receipt of compliant applications.
100% 100% 100% 100%
Quarterly Performance Report Quarter 1 2015/16 current as at 11-Nov-2015 Page 181 of 184
Milestone Start Date Target Date
Date Complete
% Complete
Status YTD
Complete construction of the Burdell Street Water Main Comment>> Construction has started. Completion of Construction is expected in January 2016.
01/07/15 30/06/16 25%
Complete construction of Charters Towers Road Water Pipes Replacement Comment>> Construction is well underway. Completion of Construction is expected in November 2015.
01/07/15 30/06/16 65%
Update WaterGems network model to align with growth model zones for automation where possible Comment>> Project has not yet commenced however project is planned to meet original target and milestone.
01/07/15 30/06/16 0%
Completion of all water service renewals in allocated budget Comment>> A tender package is currently being developed to contract a component of the project. The progress of work should increase once the contracted works has commenced.
01/07/15 30/06/16 10%
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