AccentureManagementConsultingAdvancing the science of high performance

We serve the world’s government entities as well as largest companies – working alongside clients at every level of their organization.

Our management consultants bring innovation and differentiated capabilities that help our clients create value, deliver business outcomes and improve performance.

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

With more than 16,000 management consultants in 49 countries, Accenture Management Consulting is the leading consulting company in the world. It is uniquely positioned to help clients perform at the highest levels so that they can create sustainable value for their customers and shareholders.

Targeting and delivering tangible value for our clients is a fundamental element of our differentiation

Value Proposition We bring differentiated capabilities and deep industry insights that help clients move “From issue to outcome with pace, certainty and strategic agility”.

Client ExperienceWe consistently put the client organization and our client’s people at the centre of what we do to build long lasting relationships grounded on tangible outcomes; all of our top 100 clients have been with us for at least 5 years, and 85 have been with us for at least 10 years.

AssetsOur unique industry, functional and technology insights are used to accelerate our clients’ journey to their desired outcomes. Core to the Accenture DNA, we integrate the full range of consulting, technology, outsourcing services.

Partnering modelWe have a uniquely ability to take innovative partnering models. A wide range of commercial arrangements supports different circumstances, including “skin in the game”: value-based arrangements.

ApproachWe take into account the specific context of each client and each project, the specific business functions affected, and any unique geographic requirements.

PeopleWe bring the best people together: an energizing and collaborative culture with exceptional, down to earth people from diverse backgrounds.

We define with our clients the most suitable path to achieve High Performance. Our recommendations are designed from the start with tangible outcomes, both quantitative and qualitative, and their implementation in mind.

Fernand DimidschsteinAccenture Management Consulting Managing Director France & Benelux

Ann BayartAccenture Management Consulting Managing Director Belgium & Luxembourg

Specialty Skills - Functional & Industry Skills

Talent & Organization

Comms, Media& Technology

FinancialServices

Health & PublicService

Operations

Sustainability

Strategy

Risk Management

Customer Relationship Management

Finance & Enterprise Performance

Analytics

ResourcesProducts

Our broad and deep spectrum of services covers all areas of management consulting

We define with our clients the most suitable path to achieve High Performance. Our recommendations are designed from the start with tangible outcomes, both quantitative and qualitative, and their implementation in mind. We stay focused and relevant by identifying trends that will drive clients growth.

Functional & Industry Skills

Specialty Skills

StrategyConsulting

Operations ValueRealization

Business ProcessEnablement

Our specialty and functional skills cover industry and functions across all geographies

We help our clients move from issue to outcome with pace, certainty and strategic agility

We understand our clients’ challenges and the changing dynamics in which they operate. Our strategy is all about operating at the heart of our clients‘ businesses, and the industry expertise and skills our people have help make this possible.

Pace

We help seize the windows of opportunity to create sustainable, long-term value. We help accelerate the speed of value delivered and ensure it is released at the right times.

• Westrivetodelivervalueearlytobuild confidence in the short term, while maintaining the momentum to deliver demonstrable value throughout our work with you

• Acceleratingvaluehelpsachieveearlier return on investment so you can seize competitive advantage faster

Certainty

• Understandingyourcontextandanticipating issues early on creates predictability around outcomes and enables us to mitigate risks

• Webringtried-and-testedapproaches and assets and adapt them for your particular situation, starting with effective tools helps assure a strong outcome

• Ourconfidenceinourabilitytodeliver value is demonstrated by our willingness to stake our success to yours

Strategic agility

Get it right the first timeIt builds capability into your business and operating models so they are resilient and responsive enough to handle future demands.

•Aerospace&Defense•Airline•Automotive•Banking•BorderManagement•CapitalMarkets•Chemicals•Communications•ConsumerGoods•Customs•Electronics&HighTech•Energy•Freight&Logistics•Health•HumanServices•IndustrialEquipment•Infrastructure&Transport•Insurance•LifeSciences•Media&Entertainment•Metals&Mining•Non-profit•Postal•PublicSafety•Retail•Revenue•Travel•Utilities

FromIssue

Pace

Certainly

StrategicAgility

ToOutcome

Strategy

Wim DecraeneStrategy Lead Accenture Management Consulting Belgium & Luxembourg

“Accenture helps clients to formulate realistic business strategies in which embody the concept of value from initial issue to final out-come.”

Accenture Strategy work with our clients to develop practical strategies that capitalize on the opportunities presented by today’s complex and uncertain global economy to deliver high performance.

We help executives carefully think through possibilities, assess and manage risk, and ultimately select the strategic direction with the strongest stakeholder value potential. We then help executives translate those strategic insights into actionable plans at both the enterprise and business-unitlevel.Theresultisstrategiesthatare focused on sustainable growth, rooted in analytical rigor and built with execution in mind.

We put the clients and value at the heart of our thinking

Therearemanypossibleleverstoimprove business performance. Accenture’s role is to first help its clients identify and agree on which strategies really make a difference. We bring a pragmatic, external vision on decision-making in order to help our clients arrive at the best and most appropriate strategy and, crucially, one around which a transformation plan can be structured and implemented.

We enable our clients to stay sharply focused on their bottom line and we link our remuneration to the measurable value we deliver. We bring proven Accenture tools, methodologies and research that provide fact-based data on how other companies around the world perform and achieve their growth objectives. We then use this data to benchmark and creatively develop strategies tailored to each client.

Our intimate knowledge of all the industries in which our clients operate plus our experience across all business functions mean that our skilled teams are able to deliver tangible results in any sector.

In an increasingly complex marketplace, Accenture helps organizations to improve their operational functioning in order to reduce costs and increase their agility and efficiency, without adding complexity or compromising the future. An integral part of the Accenture approach to designing or improving any business operating model is to first look at how the company is organized internally: What can be centralized or decentralized? Which jobs can stay in-house or be outsourced? Which functions should be kept, and which new ones added?

Accenture’s strategic involvement in pre and post merger transformation can ensure that synergies, revenue and cost reduction targets are correctly set, measured, followed-up and communicated to the market and stakeholders. “We make sure that post-merger integration is smoothly planned and coherently executed. We can help to structure integration at everylevel,fromITtoorganizationalprocesses, systems, and company culture, right down to making sure people talk together in one operating model, without impacting the day-to-day running of the merged company.”

Finally, Accenture has the ability to frame strategic vision and execute: we can mobilize the skills required for the practical implementation of any business strategy we help to design, whether it is driving organizational change, performance management, systems integration or outsourcing.

Working in mixed teams with the client, we help them to execute their strategy at every level of the organization, decisively and quickly. Throughout,theroleofAccenturestrategy consulting is to act as the guardian of value.

With Accenture’s help, companies can move quickly and decisively to capitalize on opportunities to unlock stakeholder value and grow profitably—quarter by quarter, year after year.

What we do

Corporate Strategy Helps clients to turn strategic industry issues and market volatility into successful business outcomes through the development of a distinct corporate mission, well defined values and clear strategic direction for the organization that is based on the ability to execute.

Business Strategy Helps clients achieve their corporate objectives by aligning their overall business model and customizing business unit strategies to deliver the desired outcomes related to customers, products, channel, earnings and geography.

Operating Model Strategy Helps clients achieve the capabilities that differentiate them from competitors and deliver the desired business outcomes in an ever-changing marketplace. You can read about our operational strategy capabilities in the following sections.

Mergers & Acquisitions Helps clients enter new markets and consolidate and leverage scale in existing markets with services ranging from pre-deal due diligence to post-merger integration, joint venture and alliances, divestitures and IPO support.

Accenture helped Unilever achieve high performance by successfully divesting its European frozen foods business.Divesting the Bird’s Eye and Iglo businesses not only supported Unilever’s five-year strategy to reduce its brand portfolio from 1,600 to 400 brands, but also strengthened Unilever’s ability to manage similar projects in the future. Importantly, profits from the sale have been reinvested to support core business priorities that will continue to position Unilever for high performance.

Talent and Organization

Sabine HaineTalent and Organization Lead Accenture Management ConsultingBelgium & Luxembourg

“We help our clients drive enhanced organizational performance and more effective execution of business strategy by improving the performance, productivity and collaborative power of their workforce talent.”

Organizations in both the private and public sectors face unprecedented challenges in adapting to an uncertain and risky marketplace, serving customers more effectively and driving global strategies, all while keeping costs under control. Executives need to manage constant change and put in place the business strategies, talent and leadership necessary to attain and sustain high performance in the coming years.

For decades, executives have acknowledged the centrality of human capital—people and leadership, as well as the culture and organization structures that support performance—to achieving competitive advantage. Yet, initiatives to advance talent and organization capabilities, at the necessary pace and in a way that produces predictable business results, have often been challenging to implement and sustain.

Accenture has the tools, methods and analytics that enable executives to capitalize on the critical links between the performance of their people and the outcomes of their business, helping them reduce costs, improve efficiency and productivity, serve customers and achieve distinctive forms of competitive advantage. With more precision and scientific certainty, we help our clients put in place the integrated programs to:

•Planfortherighttalentintherightplaces and in the right numbers to execute business strategy, expand into new markets and drive growth.

•Managecomplexchangejourneys,while simultaneously creating a change- capable and agile organization that can more readily adapt to evolving needs and opportunities.

•ManageaglobalworkforcethroughmoreefficientandeffectiveHRcapabilities.

•Driveanenvironmentofcontinuouslearning to help workforces collaborate and advance their skills in light of business goals.

Accenture’s unique talent and organization capabilities

Accenture is uniquely positioned to deliver integrated talent and organization solutions that can help enterprises achieve their business objectives—supporting growth, accommodating acquisitions, re-skilling major workforces, driving a new generation of innovation, managing major enterprise transformation and becoming more continuously change capable.

We bring to our clients’ business challenges and opportunities thousands of practitioners across consulting, technology, and outsourcing—with capabilities ranging fromHRmanagementsystems,toadvanced enterprise learning, to human capital strategy and change management, to advanced learning and collaboration tools and methods. With a delivery capability that brings together an unmatched global reach and a local relevance, Accenture has the knowledge, skills and experience to help organizations of all sizes integrate and deliver the broad spectrum of capabilities they need, more precisely and predictably, at the speed and scale needed to be successful.

Accenture’s talent and organization offerings range from high-value consulting,tocomprehensiveHRand learning outsourcing services, to advancedHRtechnologysolutions.Thesemarket-testedsolutionsaresupported by advanced analytics to enable better, data-based decision-making and management of programs. Our collaborative mindset and innovative assets help us fashion solutions that are right for our clients’ needs and goals.

We partner with thought leaders and major organizations, both internally and externally, including WorldEconomicForum;HarvardGraduateSchoolofEducation;BusinessRoundtable-Education,Innovation and Workforce Initiative; MoxieResearch;UniversityofTilburg;NASSCOM;andSocietyforHumanResourceManagement(SHRM).Working closely with these and other leading organizations, we create events, meetings, summits, webinars and other forums to exchange ideas and insights with our clients and potential clients.

Ultimately,AccentureTalent&Organization can accelerate the speed and pace of your workforce and organization enablement programs, synchronize them to increase their efficiency, and continuously align workforce spending with the strategies needed to help adapt to change and advance toward high performance.

What we do

Human Capital & Organization Effectiveness We help our clients architect and execute broad-based human capital strategy and organization transformation programs at scale to support new business strategies.

Human Resources & Talent Management We leverage innovative tools, methods, strategies and technologies to help clients create HR organizations, processes, and practices that can deliver measurable improvements in the performance of their people and the business.

Change Management We leverage methods-based, data-driven solutions to help our clients prepare for and manage complex business, organizational and workforce change in a market that is evolving at an accelerating pace.

Learning & Collaboration We help our clients develop the distinctive skills and capabilities in their people to drive business outcomes, through innovative, strategically-aligned learning and collaboration solutions.

Accenture Academy We offer a suite of innovative academies designed to improve the performance of critical workforces in key business functions.

Following the merger of Siemens AG and Nokia, Accenture helped Nokia Siemens Networks successfully execute an accelerated, complex and lengthy program of change - encompassing processes, systems, learning, communications, leadership and more - to achieve its strategic goals for growth, while improving customer focus and global consistency.

Finance and Enterprise Performance

Joris Van MalderenFinance and Enterprise Performance Lead Accenture Management ConsultingBelgium & Luxembourg

“We help finance organizations maximize the value they create for their enterprises.”

Challenged by difficult economic times and by a broader global competitive environment, businesses and governments are increasingly turning to their finance organizations for better cost control—and for innovative ways to improve overall business performance. Chief financial officers are spending ever-greater portions of their time on strategy and leadership, while intensifying their focus on finance and accounting fundamentals in response to cost pressures, heightened regulatory scrutiny and demands for greater transparency.

Nowadays, the finance function is increasingly involved in strategic and operational decisions: acquisitions and investments to maximize the value created for the company, the translation of a multiple year plan into concrete budget objectives, the operational review of profitable product portfolios and even setting goals for reducing inventory or optimizing the working capital needs of the business.

Accenture combines deep knowledge in finance management and proven finance and business transformation experience to address these complexities. We maintain a dedicated core of deeply experienced resources in finance and accounting capabilities around the globe and we leverage common assets, tools and people thanks to our network of global delivery centers.

Our finance and performance management practice is acknowledged as an industry thought leader

Our ongoing research program into high performance finance explores the relationship between finance mastery andachievinghighperformance.Theprogram is based on primary research, including CFO interviews, surveys and roundtables, as well as our experience fromourworkwithclients.Theresultof this research has been a series of research reports and books that articulate Accenture’s unique point of view on finance mastery and achieving high performance. We also have an extensive library of finance related thought leadership and research on the topic of Corporate Finance, Finance Operations and EnterprisePerformanceManagement.

TohelptheCFOinthetransformationof the finance function to play a key corporate role above and beyond its traditional and continuing role, Accenture offers comprehensive solutions backed by deep and comprehensive assets that have been tested in multiple client environments.

Theseassetsinclude:peerbenchmarking, shared service centers, analytics, structured methodologies for transformation programs, process maturity assessment, and best practice architectures to swiftly and accurately set a diagnosis, propose alternative solutions and conduct a risk managed and cost efficient transformation in areas as varied as tax excellence, procure-to-pay, treasury, business intelligence reporting, fast close, strategic planning, and finance processes efficiency.

Accenture also helps its clients find innovative ways to strengthen the corporate role of the finance function in order to better manage sales, revenues,costsandinvestments.Thisincludes increasing synergies with other areas of the business, such as with the risk function, to enable decision making behaviors based on measurable risk and reward models with sustainable impact, or with the marketing and sales departments for measuring the return on investment of their initiatives and alignment with the overall strategy of the organization.

BNP Paribas improved the efficiency of its quarterly reporting cycle.

Accenture helped the bank reduce timelines, harmonize management reporting functions, diminish costs and enable faster integration of companies that BNP Paribas may acquire in the coming years.

Based on Accenture’s experience, CFOs and senior financial professionals can help drive operational improvements by focusing on what should happen in the future instead of providing information about what has happened in the past. Numerous process improvements reduced peak-workload stress on central controllers and freeing up senior management time for value-added analysis, forecasting and business leadership.

What we do

Corporate Finance Assists CFOs in developing the necessary corporate finance capabilities to enable high performance for the organization.

Finance Operations Focuses on effective and efficient back-office services to create the foundation for finance mastery.

Enterprise Performance Management Allows organizations to improve their capabilities to forecast results, use data to inform decisions, and identify opportunities to drive business performance.

Customer Relationship Management

Vincent DebusschereCustomer Relationship Management Lead Accenture Management ConsultingBelgium & Luxembourg

“We help clients create and sustain profitable growth by developing customer-centric organizations to effectively enhance the customer experience and drive engagement.”

For several years, major market research companies have recognized Accenture as a global leader in Customer Relationship Management (CRM) because of the distinctive added value it brings to its clients.

Accenture’sCRMserviceshelpsits clients continuously anticipate and exceed the expectations of their customers by crafting and implementing practical solutions that are tailored to performance targets and tightly focused on improving the bottom line while at the same time optimizing customer experience.

Accenture’s vision of customer relationship management encompasses the complete customer experience from marketing and sales toservice,whetherinB2BorB2C.Ourmain focus is on generating long-term measurable value in all these areas, each of which impacts the entire customer experience. As such, collaboration with most of our clients stretches back many years. We build enduring relationships with client executives, and we act as trusted advisors to their team.

Thestartingpointisdevelopingadeep understanding of each client’s business environment and customers. Bydedicatingconsiderabletimetoacquiring a solid grasp of our clients’ industry drivers and building a clear picture of the business landscape in which they operate, we can commit to increasing customer satisfaction and achieving significant cost reductions through sustainable strategies that focus on tangible value creation.

When defining the best sales or marketing organization to serve strategic objectives, Accenture’s proven methodologies, best industry practices and experience derived from projects around the world can help clients to quickly realize immediate and long-term results. Additionally, as the customer experience is influenced by all interactions across the customer lifecycle, Accenture helps C-suite executives collaborate across functional areas in order to deliver the intended, holistic customer experience that helps drive retention.

Accenture also brings exclusive key accelerators it has identified in the domain of customer relationship management in every industry to help our clients as they prepare to innovate towards new sales channels or markets.TheseacceleratorsenabletheCRMteamtoofferaconsistentandatthe same time customized approach based on facts that are pertinent to each client’s situation.

For example, Accenture conducts a unique annual customer experience and satisfaction survey. We identify and compare consumer attitudes and behaviors from one year to the next, and monitor the progress made by leading companies to improve service quality. Our clients can use this unique data to benchmark themselves and enrich their specific customer relationship management strategies, plus they can learn how companies in countries with comparable maturity address similar issues.

TheCRMteambringscommitment,conviction, market intelligence and industry knowledge aligned with thought leadership to offer our clients a complete end-to-end service that is value-led, from strategy to implementation.

What we do

Marketing Transformation Helps chief marketing officers achieve their objectives for organic growth, by: - Building a cross-enterprise

approach to customer engagement

- Developing critical core and advanced capabilities

- Transforming global operating models to secure agile response and relevance towards fast-changing customer contexts

- Ensuring a repeatable approach to defining and implementing pricing strategy

Sales Transformation Helps organizations improve sales performance by : - Building consistency and

effectiveness of sales processes and improving sales people’s performance

- Transforming growth and profitability through high-performing indirect channels

- Utilizing insight-driven analytics to drive growth and leverage E2E value chain optimization, e.g. Digital Merchandizing

Service Transformation Helps organizations effectively and profitably deliver service by: - Proactively setting expectations

and consistently delivering service

- Creating a differentiated customer-service experience through the entire service value chain

- Developing an agile operating model to address complex and changing customer needs

- Using analytics to help optimize the customer service experience, reinforce the right measures and drive organizational accountability

Pricing and Profit Optimization Collaborates with organizations through: - Developing comprehensive

pricing and profit strategies - Building analytic and decision-

support capabilities to utilize deep customer and contextual insights

- Driving organizational behaviors that enable profitable revenue growth

Thanks to Accenture, the Royal Shakespeare Company increased attendance by 30%.

“Since working with Accenture we’ve seen our campaign effectiveness rise significantly, with 20% of our most engaged and loyal group of RSC Members buying tickets as a result of our mailings to them. With Accenture’s help we’ve managed to achieve this increase whilst also reducing our costs in theses challenging times of funding cuts, through better targeting the right people, at the right time and with relevant propositions.” Chris Hill, Director of Sales and Marketing, Royal Shakespeare Company.

Operations

Dimitri Huyghe

Operations Lead Accenture Management Consulting Belgium & Luxembourg

“We help clients align underlying process and operating models to support business strategies, link the supply chain to the end-to-end value chain, pursue continuous improvement and create flexible operations that enable rapid response to changing customer demands and market opportunities.”

Challenged by increasing complexity, permanent volatility and a broader global competitive environment, many businesses and governments are focused solely on the execution of their operations—the people, processes, technologies, and organizational designs needed to extract the most business value from their capabilities and assets. While this approach produces benefits, there is an opportunity to achieve even more. At Accenture, we believe that companies seeking to experience game changing transformation must simultaneously seek the right mixture of structural and executional changes.

Committed to helping our clients achieve high performance, we combine global industry expertise with skills in operations strategy, supply chain management, innovation and process consulting to team with organizations to transform their operations capabilities. We collaborate with clients to align underlying process and operating models to support business strategies, link the supply chain to the end-to-end value chain, enhance the skills of the supply chain workforce and create dynamic operations that enable rapid response to changing customer demands and market opportunities.

TheAccentureOperationsConsultingservice line has the experience, capabilities and insight to help clients create long-term profitability and shareholder value through developing a dynamic supply chain that embodies innovation and operational excellence.Our Operations service line is truly a differentiated capability in the marketplace because it blends deep functional capability in both manufacturing-based and service-based operations; takes an end-to-end value-driven approach to performing large scale operations transformation; and leverages deep industry specialization. When partnering with Accenture, clients have access to a dedicated core of thousands of deeply experienced resources in operations strategy, supply chain, innovation and process consulting and technology capabilities around the globe. We also provide related supply chain and procurement outsourcing services through our network of global delivery centers that leverage common assets, tools and people.

We work with our clients across a broad range of industries to address key business issues such as:

• Quantifyingandoptimizinglevelsof product and process complexity

• Innovatingfasterandbetterthananyone else

• Integratingtechnologyandprocessexcellence

• Exhibitingflexibilitywhenresponding to unpredictable market shifts

• Increasingproductivitywithoutimpacting headcount

• Managingcostsefficientlyandeffectively

• Decreasingsupplychaintalentgapsand turnover

Areas of expertise include operations and process transformation; sourcing and procurement; innovation and product development; manufacturing strategy and operations; service strategy and operations; integrated planning and fulfillment; and supply chain education.

What we do

Operations & Process Transformation Helps clients out-perform competitors through effective processes and efficient execution of operations delivering superior shareholder returns.

Sourcing & Procurement Helps clients effectively segment their supplier bases, develop more strategic supplier relationships and focus on value adding purchasing activities.

Innovation & Product Development Helps clients increase innovation success and product speed to market by running innovation as an end-to-end value chain.

Manufacturing Strategy & Operations Helps clients drive the optimum blend of speed, quality and cost within manufacturing & operations.

Service Strategy & Operations Helps clients design and build operations for aftermarket (or maintenance) businesses to improve customer service and reduce operating cost.

Integrated Planning & Fulfilment Helps clients improve customer service and lower operating costs by moving product more efficiently, securely and quickly across the globe.

Accenture’s work with Western Power is rapidly generating sustainable returns... budget expenditures reduced by 8%, service productivity up 20%, and $43 million in cost savings the first year, with cumulative savings of up to $148 million.

Risk Management

Nathalie Mège

Risk Management Lead Accenture Management Consulting Belgium & Luxembourg

“With over 500 consultants and specialists, we help the largest corporations every day to achieve their targets by embedding risk management at the heart of their business processes.”

In the 21st Century, risk has a new face: larger, less predictable, more varied and more ubiquitous. As a result, companies have more to gain - financially and competitively - by clearly understanding their risk exposure and designing more resilience into their operating models and organizations. However, they also have more to lose if they fail to manage risk dynamically and proactively.

Accenture offers the experience, guidance and tools companies need to thrive in this new environment. Nowadays, companies are exposed to more risk - and more kinds of risk-thaneverbefore.Riskis magnified by supply chain complexities, shorter product life cycles, tumultuous financial markets, sudden demand shifts, emerging competitors, global collaborations, expanding regulations and technology advances.Riskalsohasmanymorefaces: cash flow crises, supply disruptions, quality failures, cyber intrusions, financial fraud and technology breakdowns. In fact, 98% of executive respondents to a recent Accenture survey - one of the most extensive studies of business risk ever undertaken - say that risk management is a higher priority for their company than it was two years ago.

Manyofforwardthinkingcompanies - the kind Accenture calls high performance businesses - are proactively building strategic, enterprise-wide capabilities that are preemptively focused and business - benefitoriented.Theideaistomakerisk management less about obligation and more about opportunity.

We help our clients to transform their risk management systems into genuine levers for creating value, enabling them to generate a real competitive advantage in their sector.

AccentureRiskManagementhelpscompanies excel at identifying, managing and mitigating risks, while using risk data and information to make their businesses more successful.Towardthisend,weworkwith clients to accurately identify and evaluate risk-adjusted business opportunities and extend their risk management capabilities beyond compliance. We also help companies build effective risk management organizations, improve governance structures, design risk management processes and streamline risk reporting. Effectiveriskmanagementrequires- and Accenture delivers - a unique combination of functional depth; industry knowledge; technology skills such as data mining, risk analytics and systems integration; and business transformationexperience.Eachofthese strengths is vital to helping companies enhance risk-focused decision making; model and analyze business information; develop early warning solutions that can detect emerging threats and opportunities; embed risk management capabilities across the organization; and help organizations transform risk management into a growth-enabling capability and a source of sustainable competitive advantage.

Tohelpclarifythegoalscompanieshave for risk management - and to profile and organize how Accenture’s risk management capabilities can help clients - we developed the Accenture RiskManagementCapabilityFramework.TheFrameworkconsistsoffourbuildingblocks-Strategy&Governance;ProcessExcellenceandIntegration;RegulatoryReform;andPerformanceInsightandExecution-supportedby2serviceofferings.TheAccentureRiskManagementCapability Framework demonstrates the breadth and depth of our capabilities and offerings, as well as our commitment to helping clients meet the revdiverse challenges of today’s volatile, complex and rapidly evolving business environment.

What we do

Strategy & Governance Helps clients align business strategy and risk capabilities to evaluate market options and drive profitable growth.

Process Excellence & Integration Works with clients to embed risk management capabilities across the organization to support a risk-conscious culture.

Regulatory Reform Helps clients adapt to industry and geographic regulations in a holistic manner while focusing on the business impacts and outcomes.

Performance Insight & Execution Provides clients with the capabilities to collect, model and analyze business information for better risk-based decision making.

Accenture helped a major European bank develop an internal model as part of its overall Basel II compliance program to manage risk.The client now has a credit validation capability including a customized framework that is compliant with Basel II standards. In addition, the Internal Validation Unit is applying the new methodology and framework to asses other legal entities within the group. The bank has also requested a follow-up project to build on the success of this engagement.

Sustainability

Ann Bayart

Sustainability Lead

Accenture Management ConsultingManaging DirectorBelgium & Luxembourg

“Accenture is committed to helping forward-thinking organizations position sustainability as a key lever to long-term success and, ultimately, high performance. We help organizations leverage their assets and capabilities to drive innovation and profitable growth while striving for a positive economic, environmental and social impact.”

Today’s CEOs are more convinced than ever of the need to embed environmental, social and corporate governance issues within core business. But they are also convinced that good performance on sustainability amounts to good business overall.

It’s time to focus on how companies can create competitive advantage from their sustainability initiatives: lower costs, greater efficiencies, better brand value, innovative products and services, longer-term customer relationships and much more.

Accenture can help you deliver on that business promise. With unparalleled skills, assets and experience, Accenture is a global leader in corporate sustainability. Our cutting-edge research has demonstrated how sustainability can be a key contributor to high performance.Equallyimportant,wework with clients across industries and geographies to integrate sustainability approaches into their business strategies, operating models and critical processes.

We are helping our clients, today, achieve competitive differentiation from their sustainability strategies and from the products and services they sell.

Comprehensive sustainability services to drive business value

Accenture has a comprehensive set of sustainability assets, offerings and tools—from market analysis and strategy development through to implementing and managing a sustainability solution. We apply our insights and deep experience to help clients achieve high performance through solutions in four key strategic areas:

•RegulationandStrategy:Developing a sustainability strategy and complying with sustainability regulations.

•OperationalExcellence:Improvingcost effectiveness and efficiencies in core operations.

•EmissionsManagement:Reducingenergy consumption, waste and emissions.

•SustainableInfrastructure:Improving energy efficiency and reducing emissions through large infrastructure projects that involve energy, transportation and construction.

With deeply skilled resources, market tested assets and delivery capabilities which, in themselves, are based on sustainable business practices, Accenture can help you drive greaterbusiness value by helping you integrate sustainable business practices across your strategies, processes and operating models. We hold ourselves accountable for results and we measure them according to:

•Revenuegrowthfromnew,sustainability-based products and services

•Costreductionsfromefficiencygains and innovative process improvements

•Bettercustomerservicethroughimproved operations

•Reducedregulatoryriskthroughbetter management

•Improvedmetricsandforecasting

•Enhancedbrandvalueandmarketreputation

We also help clients develop deep insights on sustainability issues based on our ongoing investments in research, including recent studies on consumer expectations and global executive opinion on corporate sustainability and climate change.

What we do

Sustainability Strategy We help our clients develop their sustainability strategy and comply with sustainability regulations.

Operational Excellence We help our clients improve cost effectiveness and efficiencies in core operations.

Emissions Management We help our clients reduce energy consumption, waste and emissions.

Intelligent Infrastructure We help our clients improve energy efficiency and reduce emissions through large infrastructure projects, across energy, transportation and construction.

The City of Amsterdam has selected Accenture to help implement its “Amsterdam Smart City” program and create the European Union’s first “intelligent city”. The purpose of the Amsterdam Smart City program is to take a comprehensive and coordinated approach to developing and implementing sustainable and economically viable projects that help the city reduce its carbon footprint and meet the European Union’s 2020 emissions and energy reduction targets.

Analytics

Christelle Goblet

Analytics Lead Accenture Management Consulting Belgium & Luxembourg

“In this elastic world, high performance hinges on the ability to gain insights from data. Informed executives make more insightful decisions that deliver improved business outcomes across the enterprise.”

Accenture works with businesses and public service organizations to develop the analytical and predictive capabilities needed for decision making and steering the business, especially in the following domains:

•Driving growth – how to improve the conversion rate of customer acquisition campaigns? What is the best allocation of commercial investmentsbydriver(promotion,loyalty,price…)tosecuregreatermarket share? How to anticipate sales peaks and fully exploit them? What is the optimal coverage of a client’s sales force?

•Improving Supply Chain – how to improve the quality of forecasting in order to increase service levels and reduce inventory levels? How to improve logistics in order to fine-tune costs to future business needs?

• Improving budget cycles and finance performance – how to implement a periodic and automatic re-estimation that takes into account the current operational reality and triggers corrective action if targets are not being met?

• Improving recruitment, both qualitatively and quantitatively – howtobetterassessneeds(numberof hours worked or required profiles)tooptimizethefixedandvariable parts of your workforce?

• Reducing attrition – how to detect the risk of attrition among key resources and implement appropriate preventative measures?

•Reducing the risk and cost of fraud – how to detect and prevent fraud in your cash inflow process? How to detect suspicious behavior in the use of different payment methods?

• Reducing the cost of failure – how to detect the risk of failure in industrial equipment and introduce preventative maintenance?

From strategy to execution, Accenture Analytics helps you to acquire the insights necessary for better decision-making and concrete improvements in business outcomes.

Why Accenture?

As a recognized visionary and industry leader, we have continually increased our analytic sophistication and capabilities—from batch reporting in the 1970s, to pioneering information management and performance managementsolutionsin1992,tothecreation of a dedicated information management services organization in 2005.

Analytics services within Accenture ManagementConsultingisournext-generation service offering, in the Accenture tradition of continuous innovation.

• Best people Our global network of professionals offers a combination of deep analytic skills, industry knowledge and process experience.

•Proven offerings Thankstoouryearsofexperiencein the field, we offer more than 100 industry, cross-industry and function-specific offerings; more than200standardsandindustry-leading practices; automated development tools; and reusable architecture components.

•Strategic alliances Although we are vendor neutral,

we have formed an ecosystem of strategic vendors with whom we team in analytics, including core allianceswithSAS,SAP,OracleandMicrosoft.

•Global scale ThroughtheAccentureGlobalDelivery Network, Accenture industrializes analytics processes through automation and continuous improvement, creating a vast engine to drive data-driven insight.

Accenture Analytics uses its experience, offerings and solutions to reduce risk and speed time to value, helping you compete on analytics across any business function or process—in any industry or geography.

Industry analytics to adapt specific capabilities, such as:

• Warrantyanalyticsinconsumerelectronics, industrial equipment and auto

• CommercialAnalyticsforthePharmaceuticalandMedicalProducts Industry

• Actuarialanalyticsforinsuranceand mortgage underwriting

• Smartgridanalyticsinutilitiesand

the building materials industry

• Advancedprocessanalyticsinchemicals, energy and mining

• Publicsectoranalyticsforintelligence, security, safety, logistics, health and revenue

• Churnanalyticsinretail,banking,mobility, internet services and communications

The Accenture Analytics team helped the group significantly improve the profitability of its marketing investments by reallocating 150 million dollars of global marketing spend and by restructuring the global tariff strategy.

As a result, the value of the brand has improved 30% in one year. During this period, sales reached 34.7 billion dollars, an increase of 25%. The optimal marketing investment assignment has increased sales by 18% and net profit by 33 million dollars. Samsung market share has significantly progressed.

Contacts

France & Benelux

Fernand Dimidschsteinf.dimidschstein@accenture.com +322-2267386

Belgium & Luxembourg

AnnBayart ann.bayart@accenture.com+322-2267400

Belgium & Luxembourg

AnalyticsChristelle Gobletchristelle.goblet@accenture.com+322-2267030

Customer Relationship ManagementVincent Debusscherevincent.debusschere@accenture.com+322-2267136

Finance & Enterprise ManagementJorisVanMalderenjoris.van.malderen@accenture.com+322-2267446

OperationsDimitri Huyghedimitri.huyghe@accenture.com+322-2267604

Risk ManagementNathalieMègenathalie.mege@accenture.com+352264-23340

StrategyWim Decraenewim.decraene@accenture.com+322-2267199

SustainabilityAnnBayartann.bayart@accenture.com+322-2267400

Talent & OrganizationSabineHainesabine.haine@accenture.com+322-2267195

AMC - Communications, Media & TechnologyFernand Dimidschsteinf.dimidschstein@accenture.com +322-2267386

AMC - Financial ServicesWim Decraenewim.decraene@accenture.com+322-2267199

AMC - Health & Public ServiceAnnBayartann.bayart@accenture.com+322-2267400

AMC - ProductsT.VanWesemaeltom.van.wesemael@accenture.com+322-2267542

AMC - ResourcesJorisVanMalderenjoris.van.malderen@accenture.com+322-2267446

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately244,000peopleservingclientsinmorethan120countries.Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses andgovernments.Thecompanygenerated net revenues of US$25.5billionforthefiscalyearendedAug.31,2011.Itshomepageis www.accenture.com.

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