coronavirus ecp study · respondents wave 1 ran from mar 13-17. 583 completes. wave 2 ran from mar...
TRANSCRIPT
CORONAVIRUS ECP STUDY
WAVE 13 July 10-14
RESPONDENTS
▪ Wave 1 ran from Mar 13-17. 583 completes.
▪ Wave 2 ran from Mar 18-19. 1,341 completes.
▪ Wave 3 ran from Mar 23-24. 1,285 completes
▪ Wave 4 ran from Mar 28-30. 1,769 completes.
▪ Wave 5 ran from Apr 7-9. 1,306 completes.
▪ Wave 6 ran from Apr 16-19. 1,110 completes.
▪ Wave 7 ran from Apr 24-27. 922 completes.
▪ Wave 8 ran from May 1-4. 699 completes.
▪ Wave 9 ran from May 8-12. 557 completes.
▪ Wave 10 ran from May 22-26. 758 completes.
▪ Wave 11 ran from Jun 5-9. 635 completes.
▪ Wave 12 ran from Jun 19-23. 813 completes.
▪ Wave 13 ran from Jul 10-15. 497 completes.
▪ This survey was asked in several waves.
▪ Questions varied slightly in each wave.
▪ Comparisons are shown wherever possible.
RESPONDENT PROFESSION39
53
3 1
5
53
38
3 1
6
61
33
2 1
4
63
31
2 1
3
62
31
2 1
4
65
29
2 1
4
66
27
1 0
5
66
27
1 2 4
64
30
1 0
5
66
27
2 1
4
65
28
2 1
4
63
29
2 1
5
56
32
2 2
9
OPTOMETRIST OPTICIAN/DISPENSER TECHNICIAN OPHTHALMOLOGIST OTHER
Mar13-17 Mar 18-19 Mar 23-24 Mar 28-30 Apr 7-9 Apr 16-19 Apr 24-27
May 1-4 May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
GENDER
41 43 47 46 48 50 51 46 44 43 40 41
59 57 53 54 52 50 49 54 56 57 60 59
MAR 18 -19 MAR 23 -24 MAR 28 -30 APR 7 -9 APR 16 -19 APR 24 -27 MAY 1 -4 MAY 8 -12 MAY 22 -26 JUN 5 -9 JUN 19 -23 JUL 10 -15
Female
Male
PE
RC
EN
T
LOCATION OPEN?
PE
RC
EN
T
64
8190 95 97
36
1910 5 3
MAY 8-12 MAY 22-26 JUN 5-9 JUN 19-23 JUL 10-15
No
Yes
HAS ANY STAFF ELECTED NOT TO COME BACK TO WORK?
PE
RC
EN
T
29 33
71 67
JUN 19-23 JUL 10-15
No
Yes
SINCE BEING RE-OPEN HAS ANYONE THAT WORKS AT YOUR LOCATION GOTTEN COVID-19?
PE
RC
EN
T
3 3 7
97 97 93
JUN 5-9 JUN 19-23 JUL 10-15
No
Yes
If open:
DO YOU HAVE A PLAN IN PLACE TO NOTIFY PATIENTS IF YOU ARE MADE AWARE SOMEONE AT YOUR LOCATION OR A PATIENT THAT VISITED YOUR LOCATION HAS CONTRACTED COVID-19?
PE
RC
EN
T
79 78
21 22
JUN 19-23 JUL 10-15
No
Yes
HOW HAVE YOU SCREENED STAFF AT YOUR LOCATION FOR COVID-19?
78
6
3
63
7 10
82
8
3
73
6.7
7
82
10
4
65
6 7
DAILY TEMPERATURE CHECKS
COVID-19 TESTING ANTIBODY TESTING QUESTIONING ABOUT POTENTIAL CONTACT
WITH INFECTED PEOPLE
OTHER NONE OF THESE
Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
TIf open:
HOW ARE YOU SCREENING PATIENTS FOR COVID-19?
79
69
76
10
6
80 78 81
9
3
78
72
77
7 4
TEMPERATURE CHECKS QUESTIONING ABOUT POTENTIAL CONTACT WITH
INFECTED PEOPLE OVER THE PHONE PRIOR TO THEIR APPOINTMENT
QUESTIONING ABOUT POTENTIAL CONTACT WITH INFECTED PEOPLE WHEN THEY ARRIVE FOR THEIR
APPOINTMENT
OTHER NONE OF THESE
Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
TIf open:
ARE YOU SEEING PATIENTS WHO ARE FRONTLINE OR ESSENTIAL WORKERS WHO MAY HAVE BEEN IN CONTACT WITH INFECTED PEOPLE?
PE
RC
EN
T
74 78 82
26 22 18
JUN 5-9 JUN 19-23 JUL 10-15
No
Yes
If open:
TYPES OF PATIENTS SEEING
PE
RC
EN
TIf open:
8086
94 97 96
2014
6 3 4
MAY 8-12 MAY 22-26 JUN 5-9 JUN 19-23 JUL 10-15
No
Yes
22 27 28 26 31
78 73 72 74 69
MAY 8-12 MAY 22-26 JUNE 5 -9 JUN19-23 JUL 10-15
SEEING NEW PATIENTS SEEING WALK-INS
ARE YOU CURRENTLY PERFORMING CONTACT LENS FITTINGS/TRAININGS IN YOUR OFFICE?
PE
RC
EN
T
6473
80
3627
20
JUN 5-9 JUN 19-23 JUL 10-15
No
Yes
If open:
HAS THE CORONAVIRUS INFLUENCED YOUR CONSIDERATION OF OFFERING TELEHEALTH SERVICES/OPTIONS?
17
5
78
28
9
63
31
13
56
31
20
50
26 28
46
28 29
44
26
29
45
28 27
45
25
35
41
25
38 37
20
38
42
21
45
34
19
39
42
YES - PLAN TO OFFER IN THE NEAR FUTURE YES - ALREADY HAVE STARTED TO OFFER NO
Mar13-17 Mar 18-19 Mar 23-24 Mar 28-30 Apr 7-9 Apr 16-19 Apr 24-27
May 1-4 May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
PLANS TO INTEGRATE TELEHEALTH INTO THE PRACTICE ON A REGULAR BASIS
PE
RC
EN
T
90 90
65 66
62
YES
May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
If open and currently offering telehealth:
IF OFFERING TELEHEALTH:
HAVE YOU BILLED FOR TELEHEALTH SERVICES IN THE LAST TWO WEEKS?
PE
RC
EN
T
26
4456
65 70 65 6659
3644 42
74
5644
35 30 35 3441
6456 58
MAR 23-24 MAR 28-30 APR 7-9 APR 16-19 APR 24-27 MAY 1-4 MAY 8-12 MAY 22-26 JUN 5-9 JUN 19-23 JUL 10-15
No
Yes
NEW HOURS OF OPERATION47
44
3
6
49
42
3
7
56
36
1
7
61
30
0
9
66
28
0
6
NORMAL HOURS OF OPERATION SHORTENED HOURS OF OPERATION
SEE EMERGENCY PATIENTS ONLY EXPANDED HOURS TO ADDRESS DEMAND/KEEP OFFICE LESS
CROWDED
May 8-12 May 22-26 Jun5-9 Jun 19-23 Jul 10-15
PE
RC
EN
TIf open:
AVERAGE PATIENTS PER DAY
May 1-4 May 8-11 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
25.2 28.5 24.4 25.0 24.3 26.8
Averages Listed
14.5 14.4 19.1 18.4 21.6
May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
% PATIENTS MAKING A PURCHASE NOW 54% 58% 59% 71%
REVENUE ( AS A % PER WEEK
COMPARED TO BEFORE) 51% 62% 67% 60%
CURRENT PROFITABILITY
PER PATIENT
15 21 23
52 48 52
33 31 26
Jun 5-9 Jun 19-23 Jul 10-14
Less than usual
Same as usual
More than usual
BEFORE COVID-19
NOW
May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
29
25
29
33
42
42
Jul 10-15
Jun 19-23Higher
Lower
Same
COMPARED TO BEFORE
COVID-19
OF THE CURRENT PATIENT BASE YOU ARE SERVICING IN YOUR PRACTICE, WHAT PERCENT ARE:
Jul 10-15
38%
Averages Listed
EXISTING PATIENTS WHO HAD TO RESCHEDULE THEIR REGULARLY SCHEDULED APPOINTMENT DUE TO COVID
40%EXISTING PATIENTS WHO WERE DUE TO COME IN AROUND THIS TIME FOR THEIR REGULARLY SCHEDULED APPOINTMENT
NEW PATIENTS
OTHER
18%
4%
HOW DO YOU THINK THE # OF PATIENTS YOU SEE PER DAY WILL CHANGE OVER THE NEXT 30 DAYS.?
3 2 2
15
30 29
19
3
1 1
22
35
26
11
2
4 3
32
36
18
64
6 7
41
29
11
2
DECREASE BY MORE THAN 20%
DECREASE BY 11-20%
DECREASE BY 1-10%
STAY THE SAME INCREASE BY 1-10%
INCREASE BY 11-20%
INCREASE BY MORE THAN 20%
May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
TIf open:
PPE REQUIREMENTS: DOCTORS89
96
84
95 92
88
96
80
88 8987
96
81
91 8986
96
76
91 91
83
95
82
96
83
GLOVES MASKS FACE SHIELDS GOWNS GOGGLES
May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
N95
SURGICAL
CLOTH
ANY
39
37
6
18
36
32
11
22
35
32
7
26
36
32
7
24
36
41
8
32
PPE REQUIREMENTS: OPTICIANS/DISPENSERS77
94
56
35
43
75
94
61
45 46
67
92
56
34
40
72
96
59
33
50
65
95
61
36
40
GLOVES MASKS FACE SHIELDS GOWNS GOGGLES
May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
N95
SURGICAL
CLOTH
ANY
11
50
19
21
17
37
18
29
14
36
13
37
16
38
13
33
15
44
16
42
PPE REQUIREMENTS: TECHS71
89
46
51
56
71
89
49 47
52
65
88
38
31
40
64
88
50
43
48
61
89
46 44 46
GLOVES MASKS FACE SHIELDS GOWNS GOGGLES
May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
N95
SURGICAL
CLOTH
ANY
15
50
21
15
20
37
14
29
16
38
11
35
17
37
12
33
16
43
13
43
PPE REQUIREMENTS: RECEPTION/STAFF45
89
17 16
22
57
91
23
27
22
47
92
24
19 21
47
93
25
18
24
44
94
24 26
21
GLOVES MASKS FACE SHIELDS GOWNS GOGGLES
May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
N95
SURGICAL
CLOTH
ANY
5
46
23
26
12
36
20
32
10
39
15
37
11
37
15
36
12
42
18
46
PPE REQUIREMENTS: PATIENTS20
84
3 3 6
30
88
5 6 4
20
88
2 3
8
21
91
4 2 2
18
91
8 6 4
GLOVES MASKS FACE SHIELDS GOWNS GOGGLES
May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-14
PE
RC
EN
T
N95
SURGICAL
CLOTH
ANY
3
23
20
55
4
15
17
65
3
15
12
70
2
13
12
72
3
17
16
83
HAVE YOU BEEN ABLE TO ACQUIRE ALL THE PPE YOU NEED FOR YOU AND YOUR STAFF?
PE
RC
EN
T
2436
7059
6 5
JUN 19-23 JUL 10-15
No
Yes, butnot easily
Yes, easily
HOW ARE YOU HANDLING PATIENTS WHO ARRIVE WITHOUT A MASK?
64
14 13
3
0
6
69
13 11
2 0
6
68
13 11
2 1
6
73
10 9
3 1
4
PROVIDING ONE FOR FREE
PROVIDING ONE FOR A FEE
NOT PERMITTING THEM IN THE DOOR
ALLOWING THEM TO BE SEEN WITHOUT
A MASK
OTHER HAVE NOT ENCOUNTERED
THIS ISSUE
May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
TIf open:
HOW WILL YOU HANDLE THE ADDITIONAL COSTS OF PPE?
6 5
56
14
30
3 5
60
17
24
5 4
63
18
23
4 3
65
16
20
CHARGE PATIENTS AT COST FOR THE PPE NEEDED FOR THEIR
APPT
UPCHARGE PATIENTS FOR THE PPE NEEDED
FOR THEIR APPT
EAT THE COST USE CARES ACT MONEY NOT SURE
May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
CHANGES TO DISPENSARY
PE
RC
EN
T
68
91 94
34
65
92 96
40
62
95 95
40
25 24
62
94 96
33
22
30
58
94 96
32
27 26
LIMIT DISPENSARY TO ONE VISITOR AT A T IME
DISINFECT COUNTERS/ MIRRORS/ DISPENSARY
AREA AFTER EACH VISITOR
CLEAN EACH FRAME AFTER TRY ON
KEEP FRAMES OUT OF REACH FROM PATIENTS WITHOUT ASSISTANCE
CLEAN EACH FRAME BEFORE TRY ON
USE UV SANITIZERS
May 8-12 May 22-26 Jun 5-9 Jun 19-23 Jul 10-15
WHO ARE YOUR GO TO SOURCES FOR INFORMATION ON THE PANDEMIC AS IT RELATES TO YOUR PRACTICE?CHOOSE TOP 3.
58
66
12
15
45
33
12
4
10
2
8
60
75
12 14
41
37
11
2
10
2
6
54
74
15 13
36
40
12
4
7
1
7
A O A C D C A C A D E M Y O F O P H T H A L M O L O G Y A M E R I C A N A C A D E M Y O F O P T O M E T R Y S T A T E O P T O M E T R I C A S S O C I A T I O N L O C A L A U T H O R I T I E S C O L L E A G U E S & K E Y O P I N I O N L E A D E R S T H E V I S I O N C O U N C I L I N D U S T R Y P U B L I C A T I O N S A N D W E B S I T E S R E O P E N E Y E C A R E . C O M O T H E R
Jun 5-9 Jun 19-23 Jul 10-15
PE
RC
EN
T
ASSUMING THE FOLLOWING INDUSTRY EVENTS ARE TAKING PLACE, WHICH DO YOU PLAN TO ATTEND?.
9 5 1 1 1 1 0 1
19
32
30
16
5 4 7 4 3 8
36
50
V I S I O N E X P O W E S T
A M E R I C A N A C A D E M Y O F O P T O M E T R Y
A M E R I C A N A C A D E M Y O F
O P H T H A L M O L O G Y
S I L M O G R E A T W E S T E R N C O U N C I L O F O P T O M E T R Y
G W C O
P E R C N A T I O N A L M E E T I N G W E S T
P E R C N A T I O N A L M E E T I N G E A S T
C A L I F O R N I A O P T O M E T R I C A S S O C I A T I O N
C O A
S T A T E A S S O C I A T I O N
M E E T I N G
L I V E C E / E D U C A T I O N
M E E T I N G
Plan to attend Usually attend, but won't this time
PE
RC
EN
T
Jun 19-23
ASSUMING THE FOLLOWING INDUSTRY EVENTS ARE TAKING PLACE, WHICH DO YOU PLAN TO ATTEND?.
6 3 1 1 2 1 0 1
15
25
30
18
7 6
9
4 3 7
37
52
V I S I O N E X P O W E S T
A M E R I C A N A C A D E M Y O F O P T O M E T R Y
A M E R I C A N A C A D E M Y O F
O P H T H A L M O L O G Y
S I L M O G R E A T W E S T E R N C O U N C I L O F O P T O M E T R Y
G W C O
P E R C N A T I O N A L M E E T I N G W E S T
P E R C N A T I O N A L M E E T I N G E A S T
C A L I F O R N I A O P T O M E T R I C A S S O C I A T I O N
C O A
S T A T E A S S O C I A T I O N
M E E T I N G
L I V E C E / E D U C A T I O N
M E E T I N G
Plan to attend Usually attend, but won't this time
PE
RC
EN
T
July 10-15
IN THE LAST WEEK OR SO HAS YOUR AREA HAD AN INCREASE OR DECREASE IN THE AMOUNT OF COVID-19 CASES?
48
27
21
4
72
10
16
2
INCREASE DECREASE STAYED THE SAME NOT SURE
Jun 19-23 Jul 10-15
PE
RC
EN
T
WITH COVID-19 CASES RISING IN MANY PARTS OF THE COUNTRY, HAVE BUSINESSES IN YOUR AREA BEEN REQUIRED TO CLOSE AGAIN?
23
72
6
YES NO NOT SURE
Jul 10-15
PE
RC
EN
T
HOW CONCERNED ARE YOU ABOUT THE POSSIBILITY OF HAVING TO CLOSE YOUR BUSINESS (AGAIN) FOR ANOTHER SHUT-DOWN DUE TO COVID-19?
35
48
6
10
2
30
44
9
14
3
VERY CONCERNED SOMEWHAT CONCERNED
NOT SURE NOT THAT CONCERNED
NOT AT ALL CONCERNED
Jun 19-23 Jul 10-15
PE
RC
EN
T
AGREE OR DISAGREE?
I WOULD ONLY CLOSE (AGAIN) IF MANDATED BY THE GOVERNMENT
PE
RC
EN
T
82 81
18 19
JUN 19-23 JUL 10-15
Disagree
Agree