cordiant build-operate-transfer model for india offshoring

Cordiant BOT Offshore Model for Businesses Worldwide© 2010 Cordiant Technologies

[email protected] www.cordiant.com

Rev 2.0/ March 12, 2010 1

Cordiant BOTBuild-Operate-TransferIndia Offshore Model for Businesses Worldwide



Rev 2.0/ March 12, 2010 2

Cordiant BOT – Build-Operate-Transfer

The India Offshore option has been increasingly becominga ‘must-do’ for businesses worldwide. However, building anIndia Center and getting it right has been a big challenge.Setting up the infrastructure, building a team, complyingwith local regulations, retaining knowledge and control aresome of the many challenges faced by such endeavors.

Cordiant Build-Operate-Transfer (BOT) approach enables ourcustomers to rapidly start their India Offshore operations,make them sustainable and then transfer them as their ownsubsidiary.



Rev 2.0/ March 12, 2010 3

Cordiant BOT Offer Highlights

! Higher Enterprise Value than third-party Outsourcing! No Upfront Investment! Low-risk Entry into India! Ready-to-use International Class Facility! Wider Access to Scarce Skills! Cherry-picked A-Team purpose-built from the ground up! Intellectual Property Protection! Speed-to-market! Compelling Cost Advantage! World-class Hardware, Software and Communication Infrastructure! Proven Management Team! Information and Network Security! Highly motivated development and delivery team! Scalability! Legal and secretarial support! Seamless Team Transfer! No Transfer Fees other than for Physical Assets! Post-Transfer Management Services! Cordiant’s Prior Success with BOT



Rev 2.0/ March 12, 2010 4

CORDIANT BOT MODEL

Build: Cordiant sets up the facility and infrastructure, staffs the developmentcenter, and establishes knowledge transfer and operating guidelines.

Operate: Cordiant manages the offshore organization for the customer: Thisincludes program management, development, quality assurance, maintenance,enhancements and ongoing product support.

Transfer: Cordiant provides help and support to register a new Indiasubsidiary for the customer, transfer team, and handover operations to thesubsidiary.



Rev 2.0/ March 12, 2010 5

CRITICAL SUCCESS FACTORS

! Customer Top Management Commitment! Customer to nominate a member of the Senior Management to

co-ordinate with Cordiant.! Customer to view the offshore team as a true extension of their

own team.! Small start followed up by incremental ramp ups! Early knowledge acquisition by the offshore team! Definition and roll-out of an organizational matrix having Customer

personnel (On-site) and Cordiant (Offshore) personnel.! Frequent communication, well-defined reporting and escalation

processes.! Fail-Proof version control processes! Deployment and effective use of smart collaboration software by

the onsite and offshore teams.! Water-tight transfer agreements



Rev 2.0/ March 12, 2010 6

BUILD PHASE

Time FrameThe Offshore Development set up will require around 4-6 weeks of lead time tobecome functional.

Facility, LocationCordiant will provide an international class facility to house the team dedi-cated for the customer. Currently, we offer space in International Tech Park,Chennai, Southern India.

We could also have the facility in Bangalore, Hyderabad or Kochi, all in SouthernIndia, if the customer so desires.

Hardware and Software LicensesStandard Development Environment: Will consist of Desktops, Servers, Print-ers, Network Infrastructure, OS, MS Office.

All other software licenses and hardware add-ons will be costed separatelyand charged out to the customer.

ConnectivityHigh Speed Point-to-Point connectivity between Cordiant and Customer HQis deployed and rolled out.

Information SecurityCordiant will extend its Information Security Management System to the facil-ity.

Background ChecksBackground checks are conducted on all hires by an internationally recog-nized agency.

NDAsAll hires sign a Confidentiality and Invention Assignment agreement withCordiant on being employed by Cordiant. Additionally, they sign a 1:1 Confi-dentiality and Non-Disclosure Agreement with the customer before they jointhe team.

Time ZonesIndia is 5:30 hours ahead of the GMT, 10:30 hours ahead of the EST and13.30 hours ahead of PST.



Rev 2.0/ March 12, 2010 7

Knowledge Acquisition, Training, Initial Customer Visits to CordiantBusiness and technical training on the Customer’s products and solutions isthe first step in the process.

Business Analysts and Technical Specialists from the Customer visit Cordiantto train the core team on the product/ solution fundamentals. Vision, Busi-ness Case, UI, Technical Architecture, IDE, Coding guidelines are some ofthe key elements covered during these sessions.

Collaboration and Time Reporting SoftwareCollaboration software and time reporting software are deployed and rolledout.

Version ControlVersion control processes are defined and clearly communicated and put intoplace.

Voice ConferencingDaily Voice Conferencing and status reporting with the team at Customer HQis recommended at this stage.

Reporting StructuresOrganization and Reporting structures are put into place.

Small StartDevelopment and Testing, typically smaller maintenance tasks, starts at theend of this Phase.



Rev 2.0/ March 12, 2010 8

OPERATE PHASE

This phase is initiated by sending small tasks, typically regular support,maintenance and testing jobs to the offshore team in India.

Starting small makes it easier to implement the processes. The engagementcan be ramped up quickly as per agreed time frames and/or businessdemands.

The customer starts getting the benefit of a 24-hour development cycle.

Typically, the offshore team may handle the following:

! Deployment ( customization & integration)! R&D ( enhancements, new development, new releases,

re-engineering, platform migration)! QA and testing ( manual, automated to support the above)



Rev 2.0/ March 12, 2010 9

A typical NEW DEVELOPMENT/ R&D team foran established ISV

Notes:

a) The R&D team focuses on the generic version of the product, itsenhancements, its ongoing builds and releases.

b) All ISV resources are at ISV location, Cordiant resources arelocated in India.

c) The matrix above ensures that the ISV continues to have totaland effective control.



Rev 2.0/ March 12, 2010 10

A TYPICAL PRODUCT DEPLOYMENT TEAM FORAN ESTABLISHED ISV

a) The Product Deployment Team is responsible for ongoingcustomization and integration of the product for the ISV’s customers.

b) The figure above shows 6 customization teams working in parallelon 6 different customization projects of Product X.

c) This co-sourcing model has a judicial mix of ISV resources andCordiant resources to ensure that the ISV’s customization projects aredelivered in time and within budget.



Rev 2.0/ March 12, 2010 11

TRANSFER OF THE TEAM

The transfer of the team to the Customer will be on completion of the timehorizon, as per the terms and conditions agreed between Cordiant and theCustomer.

! An Indian subsidiary company is set up for the Customer.! Any infrastructure facilities agreed to have been transferred to the

Customer at this Phase, are systematically transferred to theIndian subsidiary.

! The team will be reorganized as per the original agreement as towho will remain with Cordiant and who will move over to theCustomer subsidiary.

! Replacement resources are hired as per a transition plan.! Support Staff such as Admin, Finance, Legal and Secretarial are

transferred to or hired for the subsidiary.! All Intellectual Property Assets that should belong to the customer

are transferred to the subsidiary.! The subsidiary is now run as an independent entity from an

operational perspective.

The BOT engagement between Cordiant and the customer is formallyterminated upon sign off, as per the terms of the original agreement.

Cordiant BOT approach enables our customers torapidly start their India Offshore operations, makethem sustainable and then transfer them as theirown subsidiary.

Contact Cordiant right away to get the best out of this model!

mailto:[email protected]



Rev 2.0/ March 12, 2010 12

CORDIANT’S PRIOR SUCCESS WITH BOT

Neptune establishes own Asia presence

London UK, 09 March, 2010 – Neptune Software plc today announces theestablishment of Neptune Financial Software Pvt. Ltd. in Chennai, India.

The new wholly owned subsidiary is the focal point of Neptune’s strategy toexpand its own Rubikon development capacity, provide an internationalsupport centre, as well as sales and pre-sales capacity for the Asia region.

The new operation will include a strong team of 60 developers, many ofwhom were transferred over to Neptune from Cordiant Technologiesas part of the conclusion of the BOT (build, operate, transfer) agree-ment that had previously been in place.

Neptune Financial Software Pvt. Ltd. will therefore become a fully functionalregional office, taking on the bulk of development for Rubikon. It will also havea purpose-built customer support centre and a full operating training centre forclients, partners and staff.

Neptune’s global expansion is successfully reaching out into Asia, with anumber of wins in the region in 2009. It is therefore appropriate timing tolaunch Neptune Financial Software Pvt. Ltd. in Chennai, India, whereadditional resources for development, implementation and sales will berecruited.

According to Simeon Agu, Chairman and CEO, ‘Asia is proving to providefertile ground for Rubikon growth, with a number of wins in the region and ahealthy pipeline, therefore reinforcing operations to cover the territory is anatural step for us to take. We have big plans for Rubikon. Chennai’s locationmakes it a perfect strategic hub for development, support and sales.’

About RubikonRubikon is a next generation banking solution that offers a comprehensiverange of functionality. Features include integrated workflow/eventmanagement, case management, document management, rules engine,multiple delivery channels, regulatory compliance, business intelligence anddata warehousing. Rubikon is a 100% Java solution, based on J2EEtechnology and built on a Service-Oriented Architecture (SOA). It supportsboth grid and cloud computing on the Oracle 10g platform, offering a basketfulof cost and operational benefits to users. It is also the first system that trulyeliminates the need for an “end of day” processing.

About Neptune Software plcNeptune Software provides banking solutions to financial institutions in anefficient, cost effective, and timely manner. Neptune has partnered with morethan 70 banks and financial institutions worldwide. Many of Neptune’scustomers have achieved award-winning efficiency thanks to its universalbanking products. In 2008, Neptune achieved a top 5 ranking in the IBS SalesLeague of international banking systems vendors.

http://www.neptunesoftwareplc.com/Press Release/Chennai.htm



Rev 2.0/ March 12, 2010 13

Contact Information

India, ChennaiUnit 3, Level 1,International Tech Park,Taramani CSIR Rd,Chennai, Tamil Nadu,India 600113Phone: +91 (44) 4266-6015Fax: +91 (44) 4266-6021

India, Cochin (Kochi)Indira Nagar,Kochi, KeralaIndia 682020Phone: +91 (484) 231-3654Fax: +91 (484) 231-3672

USA, Chicago10, North Martingale Road,Suite 400 PMB 203Schaumburg IL 60173Phone: +1 630 270 3100Mobile: +1 630 484 7419email: [email protected]

EmailGeneral info : [email protected] : [email protected]

cordiant build-operate-transfer model for india offshoring

Technology